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Galaxy S4 Active dropped on concrete - how rugged is it? (pics)

Well, I dropped my Samsung Galaxy S4 Active onto a concrete sidewalk. I am not as careful as I should be since I would drop my SII without worry since I had the Ballistics case on it. My new Active had no case. It fell directly on a corner, and of course missed the hardened rubber/plastic part and hit the outer metal shell directly. It knocked a snap out of the bottom right corner opposite the impact point. I took the case off and installed it again and everything snapped in normally.
My screen is fine and everything works normally. Aside from asthetics, nothing is different than before the drop. I have read about some regular S4 screens breaking from far less. Maybe there is something to the "rugged" nature of the active.
Anyways, a picture is worth a thousand words so here are four pics. My first time uploading pics here so hopefully they turn out ok.

Ouch! My sincerest condolences.

I would be terrified while picking it up..

Any 5 inch touchscreen device shouldn't ever be considered rugged haha
Sent from my SAMSUNG-SGH-I727 using xda premium

I wouldnt try it
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Sand out the part? lol.

I dropped mine today too, which is weird because I never drop my phone. I have a scuff mark on the metal outer shell like you. Pretty disappointed it scratched so easily.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app

It's not a rugged phone ladies... It's the same as an s4 just water and dirt proof.
You drop it and it will break just as easy as a regular s4.

Ouch!
Ouch that sucks! Yeah I just got my Active today and I need to get a case and screen protector ASAP.
I didn't think this phone would be drop proof. It was advertised as waterproof/dustproof.
At least the screen is not cracked.

Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.

planoman said:
Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.
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That is what I was thinking. With a case it won't even show. I did buy the Best Buy protection so supposedly I can get unlimited exchanges but still...
I know it wasn't made with drop protection, but it did hold up pretty well. If a case ever comes out I will have no worries at all.

I dropped my s4 in a puddle 2 days ago fully submerged and my heart sunk. Ripped it sort let it dry. Used some alcohol to get water out and it works fine. Not an active though.
Sent from my SAMSUNG-SGH-I337 using xda premium

Slade8525 said:
people will do amazing things to get what they want. that said, perhaps food ought to be prioritized over cell phones/random crap you want. how did you break 3 s4's? you must have the worst case of butterfingers ever. i usually buy mine off contract or unlocked, but i have yet to accidentally destroy any cell phone. not everyone has the money to shell out for new stuff whenever they need it.
fortunately i dont have to worry about money, ever, but i still take very good care of whatever i have, and i have learned not to lend things out or let people use my stuff (especially drunk friends and cell phones or idiot friends and new sports cars).
seriously, how did you manage to break 3 already? i know one guy who drops his iphone about once a week.
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Sounds like the case of "I haz monies." Paying full price 3 times sucks really really bad. I would hope you mean breaking the original, then breaking it at repair, and one more for good measure. Still, that's just crazy butterfingers, but I digress.
Op, I seriously doubt "rugged" means unchipable, or even blemish proof. If phone meets concrete from even three feet and the right angle, you'll either chip, dent, or scratch. In thing to be happy about is the glass or screen shattering. I'll take dents and chips over exploding screens any day. Still, not having cases for it is highly questionable. You'd think even Sammy would release a case, just to collect more money.
Sent from my Galaxy S4 on Tapatalk 2

I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button.
However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Never mind

Incarnate609 said:
I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button.
However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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At this point, Samsung may be able to replace it cheaper than buying parts. Of course it's on the assumption you want it fixed today.
Sent from my Galaxy S4 on Tapatalk 2

mattpayne92 said:
I dropped mine today too, which is weird because I never drop my phone. I have a scuff mark on the metal outer shell like you. Pretty disappointed it scratched so easily.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app
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haha you dropped it and expecting not to have scratches? screen on my note 2 shattered when i dropped it on the first day i bought it

Fastnova007 said:
It's not a rugged phone ladies...
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I don't understand why people who purchase this phone seem to think it is shock proof, drop proof and crush proof. It's marketed as being waterproof and dustproof.
sgtmcfunky said:
Ouch that sucks! Yeah I just got my Active today and I need to get a case and screen protector ASAP.
I didn't think this phone would be drop proof. It was advertised as waterproof/dustproof.
At least the screen is not cracked.
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Precisely.
planoman said:
Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.
Click to expand...
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Have you seen the long list of accessories here: http://forum.xda-developers.com/showthread.php?t=2331133
dajabec said:
Well, I dropped my Samsung Galaxy S4 Active onto a concrete sidewalk. I am not as careful as I should be since I would drop my SII without worry since I had the Ballistics case on it. My new Active had no case. It fell directly on a corner, and of course missed the hardened rubber/plastic part and hit the outer metal shell directly. It knocked a snap out of the bottom right corner opposite the impact point. I took the case off and installed it again and everything snapped in normally.
My screen is fine and everything works normally. Aside from asthetics, nothing is different than before the drop. I have read about some regular S4 screens breaking from far less. Maybe there is something to the "rugged" nature of the active.
Anyways, a picture is worth a thousand words so here are four pics. My first time uploading pics here so hopefully they turn out ok.
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Click to collapse
Glad to see your phone survived. I'm still going to wait for my case to come in the mail though.
dajabec said:
That is what I was thinking. With a case it won't even show. I did buy the Best Buy protection so supposedly I can get unlimited exchanges but still...I know it wasn't made with drop protection, but it did hold up pretty well. If a case ever comes out I will have no worries at all.
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I wish it had drop protection. But a case should fix that. I'm just thrilled about it being waterproof.
Incarnate609 said:
I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button. However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
Click to expand...
Click to collapse
One of the reasons I got rid of my old S4 was because people were having the screen crack while in their pocket with no trauma. I haven't heard any such reports on the Active just yet. Honestly, the one time I cracked a screen it was on my Note 1 and it was a drop of similar height and I had a Trident case on it. It sucks, but I can't see blaming an electronic device when I'm the one dropping it.

[S4 Active] Talk about rugged! Where should I get a battery?

I was climbing a 65 foot route today when my S4 Active slipped out of my pocket. Why I had it in there in the first place is a lesson I should never had to learn... Needless to say, it was there and it fell out from about 50 feet up. Remarkably, I watched as it bounced off the limestone shelf below me and bounce up about 8 feet in the air before sailing off down to the scree slope below. Upon initial impact, the back and battery came off and went in completely different directions. I was able to locate the back, but not the battery. Using my wife's battery (she has the same phone), I re-assembled and voila!! It started right up!! Everything seems to be working (so far)! Talk about a rugged phone!!
So... This leaves me without a battery. Where should I pick one up? AT&T store said they don't' stock them. The battery is a b600bu 2600 mAh.
Pics because it did happen. The last pic shows the approximate hight of the fall.

jeremy1701 said:
I was climbing a 65 foot route today when my S4 Active slipped out of my pocket. Why I had it in there in the first place is a lesson I should never had to learn... Needless to say, it was there and it fell out from about 50 feet up. Remarkably, I watched as it bounced off the limestone shelf below me and bounce up about 8 feet in the air before sailing off down to the scree slope below. Upon initial impact, the back and battery came off and went in completely different directions. I was able to locate the back, but not the battery. Using my wife's battery (she has the same phone), I re-assembled and voila!! It started right up!! Everything seems to be working (so far)! Talk about a rugged phone!!
So... This leaves me without a battery. Where should I pick one up? AT&T store said they don't' stock them. The battery is a b600bu 2600 mAh.
Pics because it did happen. The last pic shows the approximate hight of the fall.
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Ouch man, that sucks! But good to know it lived to fight another day. I dread the day when I will inevitably drop mine, but it most likely won't be 50 feet onto a limestone shelf XD
I ordered my batteries from Amazon.
I bought one of these- http://www.amazon.com/gp/product/B00BW0XZO0/
and one of these- http://www.amazon.com/gp/product/B00B26ZSL2
I swap between OEM batteries and the cheap ones are for backup.

Okay, first of all - GOD DAMN !
Second I kinda got a question. I see a huge ding on the plastic, do you see an impact zone actual overlap glass ( did actual glass got hit on impact) or it's just hit plastic part. Cause I am just trying to understand what is going on here. I know people that dropped SGS4 regular from pocket height and unit was cracked, some with same regular model managed to do gf wall aggro and nothing. Now this. Just trying to understand Glass and LCD, how different it in both units. And in your case , just change back, file plastic a bit or get a overlapping case and it's like new.

russiandivxclub said:
Okay, first of all - GOD DAMN !
Second I kinda got a question. I see a huge ding on the plastic, do you see an impact zone actual overlap glass ( did actual glass got hit on impact) or it's just hit plastic part. Cause I am just trying to understand what is going on here. I know people that dropped SGS4 regular from pocket height and unit was cracked, some with same regular model managed to do gf wall aggro and nothing. Now this. Just trying to understand Glass and LCD, how different it in both units. And in your case , just change back, file plastic a bit or get a overlapping case and it's like new.
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From what I have read the regular S4 has a small bezel that flexes on impact which makes the screen an easy target. This bezel is not only thicker but it goes a little bit before the glass meaning the plastic will hit the ground instead of the glas. This gives it a little more protection.
That is crazy and does my heart good to see it survive

I found Hyperion brand batteries on amazon
When I was younger, my remote controlled cars always ran longer on them. And they're water proof guaranteed.
2 for 20 + a separate charger just for the spare.
Plus their tech shop has a phone so you talk with engineers, which is pleasant.
Sent from Galaxy S4 Active SGH-1537 in Louisiana

Thats amazing on your drop....Hopefully that fall isn't a fluke, and these phones are a bit tougher than the average user is used to.
I got the Anker batteries for the GS4, but the batteries are slightly thicker...they will definitely work in the GS4 active, but i question if it will keep the waterproof seal intact. I plan on using the charger, with more oem samsung batteries.
http://www.amazon.com/Samsung-Galax...ie=UTF8&qid=1373038976&sr=1-1&keywords=b600bu
you can buy them here... I've not yet ordered these though, so I cant personally vouch for them.

joshuadjohnson22 said:
From what I have read the regular S4 has a small bezel that flexes on impact which makes the screen an easy target. This bezel is not only thicker but it goes a little bit before the glass meaning the plastic will hit the ground instead of the glas. This gives it a little more protection.
That is crazy and does my heart good to see it survive
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Click to collapse
I was never comfortable with my regular old S4. Especially with reports of it breaking in peoples pockets with no trauma...
I'm glad to see the Active taking a huge hit and living. But I'm still putting a case on it.
Thanks for sharing.

you just got lucky, it all depends on the 'impact zone', I bet my life if the impact zone were the glass or corner the history will be different.

eortizr said:
you just got lucky, it all depends on the 'impact zone', I bet my life if the impact zone were the glass or corner the history will be different.
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I guess that's exactly what I am wondering. I mean where are thouse drop tests when you need one. I mean that gorilla glass is perhaps more gorilla'sh

Do they make slightly thinner batteries? So it will make wireless charging less risky.
Sent from my SAMSUNG-SGH-I537

Yup, totally lucky. An impact on the screen would've surely destroyed it. As it is, there is a large dent in the back cover. I'll probably have to replace it. But, the story holds and I'm still impressed it survived the fall at all.
I picked up a battery from Batteries+. It does seem just a tiny bit bigger. I'll probably order the Samsung just to be safe.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app

How is the fit on the cheap ones? I heard the ankers are thicker so Im concerned about the seal?
_MetalHead_ said:
Ouch man, that sucks! But good to know it lived to fight another day. I dread the day when I will inevitably drop mine, but it most likely won't be 50 feet onto a limestone shelf XD
I ordered my batteries from Amazon.
I bought one of these- http://www.amazon.com/gp/product/B00BW0XZO0/
and one of these- http://www.amazon.com/gp/product/B00B26ZSL2
I swap between OEM batteries and the cheap ones are for backup.
Click to expand...
Click to collapse

jefem24 said:
How is the fit on the cheap ones? I heard the ankers are thicker so Im concerned about the seal?
Click to expand...
Click to collapse
Now that you bring it up, they are a little bit thicker than the stock battery, but the the cover seems to fit just fine. No clue about the seal, I have no intention of doing a dunk test to find out

Just dropped mine three feet and it cracked in two places. Just my luck lol.

No Offense... but I don't know how you guys do this. I have NEVER. EVER. Dropped a smartphone... let alone a cell phone... or cracked a screen. Since 1998...

TenEightyPee said:
No Offense... but I don't know how you guys do this. I have NEVER. EVER. Dropped a smartphone... let alone a cell phone... or cracked a screen. Since 1998...
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Good thing now that you have the super dentable aluminum One. All of my friends that have Ones without cases already have dents in the frame. Lol.
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2

JasonJoel said:
Good thing now that you have the super dentable aluminum One. All of my friends that have Ones without cases already have dents in the frame. Lol.
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2
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Exactly. Fortunately I contacted the death star and they are shipping me a new one free of charge.

If you register your device on Samsung.com, they will send you a coupon for 50% off any accessory that is 49.99, all oem products. You may want to check that out as well.

Case for mud water etcetc

Hey guys anyone here have experience using waterproof cases in such situations? I'll be going to the spartan race in december january and some mud race in march tryna look for a good and safe case for my phone
Update: still looking for any recommendations?

Uppp

kinubic said:
Uppp
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Lifeproof cases are pretty nice
http://www.lifeproof.com/en/galaxy-s4

I own the seido obex case and would never own anything else. Absolutely love it.
Sent from my SGH-M919 using Tapatalk

thanks ~
this deal is going on now~ ATLAS Incipio for $13.00
BLACK http://www.paydeals.com/Incipio-ATLAS-Waterproof-Samsung-Galaxy/dp/B00JRAHPO8#.U3znPSg-pS4
PINK/WHITE http://www.paydeals.com/Incipio-ATLAS-Waterproof-Samsung-Galaxy/dp/B00JRHBQNC#.U3znsCg-pS4
has anyone tried these?
New customers may save an additional 10% off with promo code PAYDEALS

kinubic said:
thanks ~
this deal is going on now~ ATLAS Incipio for $13.00
BLACK http://www.paydeals.com/Incipio-ATLAS-Waterproof-Samsung-Galaxy/dp/B00JRAHPO8#.U3znPSg-pS4
PINK/WHITE http://www.paydeals.com/Incipio-ATLAS-Waterproof-Samsung-Galaxy/dp/B00JRHBQNC#.U3znsCg-pS4
has anyone tried these?
New customers may save an additional 10% off with promo code PAYDEALS
Click to expand...
Click to collapse
One hell of a steal! I've heard bad things about those tho. Like there is a gap between the two pieces meaning it could more easily come apart if dropped thus allowing water or anything to intrude the case coming into contact with the device. Other than that it would have been my second choice but that was a deal breaker for me.
Sent from my SGH-M919 using Tapatalk

elesbb said:
One hell of a steal! I've heard bad things about those tho. Like there is a gap between the two pieces meaning it could more easily come apart if dropped thus allowing water or anything to intrude the case coming into contact with the device. Other than that it would have been my second choice but that was a deal breaker for me.
Sent from my SGH-M919 using Tapatalk
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tried it for the 1st time yesterday for the Spartan Beast in temecula! yes there is a gap when u try to close it. but taking the back cover off ur phone fixes this. i was really iffy about using the case. as i never tested it. took the back case off. used the atlas case and it seals completely. used it the whole race through mud water and the swamp. stayed dry the whole time. quite happy with it. + it has a small part on the case u can put a lanyard!
about people mentioning the sound being drowned or anything because of the case seal. watching my videos it doesnt seem that much. my voice is clear and so are the people around me. havnt tried it for voicecall yet.

kinubic said:
tried it for the 1st time yesterday for the Spartan Beast in temecula! yes there is a gap when u try to close it. but taking the back cover off ur phone fixes this. i was really iffy about using the case. as i never tested it. took the back case off. used the atlas case and it seals completely. used it the whole race through mud water and the swamp. stayed dry the whole time. quite happy with it. + it has a small part on the case u can put a lanyard!
about people mentioning the sound being drowned or anything because of the case seal. watching my videos it doesnt seem that much. my voice is clear and so are the people around me. havnt tried it for voicecall yet.
Click to expand...
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"taking the back cover off" thats poor design on Incipio, you should not have to do that lol. Glad you like it though! I'll stick with Seidio seriously cannot wait for the Obex case for Galaxy S5!

elesbb said:
"taking the back cover off" thats poor design on Incipio, you should not have to do that lol. Glad you like it though! I'll stick with Seidio seriously cannot wait for the Obex case for Galaxy S5!
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I agree. But considering I got this case for less than $15 not complaining hahaha !!

kinubic said:
I agree. But considering I got this case for less than $15 not complaining hahaha !!
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Wth, yeah i guess i wouldn't be either xD Great job man! I'm always looking for cheap cases, had to pay the full price for my LifeProof for the Galaxy S5 cause eBay and other places had about the same price, plus that way i don't need to worry if i ever have a warranty claim.

2 Foot Drop - Screen Cracked! So much for this phone's durability!

Just a warning to everyone wanting to get this phone because it can "take the drops."
So I'm getting ready to watch the World series, sitting on my sofa and my V10 falls off the edge of the sofa on to the floor and guess what? The SCREEN CRACKED! Are you kidding me LG? You boast how this thing can take the drops and my phone falls TWO FEET and the screen cracks? Now I have to pay a deductible to get another phone? Yeah...let me get that phone, take it in and trade it for a different brand. Not sure if mine is defective or something but I've had bigger drops on other phones that had no issues. This is NOT what I expected from this phone - a phone I was hoping to keep and carry with no case. HORRIBLE experience! My G4 can take a bigger drop than that!

It's physics and coincidence. You were unlucky enough to have it a weak spot.
It happens.
Sadly, LG doesn't do the one free screen replacement like some other OEMs do.
Any phone can shatter with one unlucky 2 foot drop. LG is no different.
Sorry about the broken screen, though. That does suck.
Sent from my LG-H901 using Tapatalk

Sorry for your loss.

I get that but they WILL be hearing from me since they tout in commercials how you can drop the phone and it can take it. Hopefully with the phone being so new they won't want the negativity out there about this phone and since I have the G4 and the V10, maybe they will be nice enough to take care of it. Who knows? Can't hurt to try. I'll update the thread once I talk to them.

Well, they only tested to drop the phone at 1-1.5 foot, anyway.

Ryu Kenshin said:
Well, they only tested to drop the phone at 1-1.5 foot, anyway.
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Actually, this is from LG's website:
1. The LG V10 passed a military standard test for shock (MIL-STD-810G Method 516.6, Procedure IV – "Transit Drop"") that consists of 4-foot drops onto 2" of plywood over concrete. The test includes impacts on every face, edge and corner of the device. Further, the device passed an enhanced version of the Transit Drop test consisting of 26 drops from 4 feet onto a concrete surface. "Passed" is defined as the absence of any of the following issues: surface cracks, inoperability of device including camera, and separation of screen from monitor. Device may not perform as tested in all conditions. Test performed in controlled environment. Do not attempt.
I get that "device may not perform as tested in all conditions" but for Pete's sake, this thing dropped 2 feet onto carpet.

Very sad.
Sent from my LG-H901 using Tapatalk

CARPET? I'm sorry, but I don't believe that. There is no way your phone dropped 2 feet onto a soft, impact absorbing surface like carpet and broke. Carpet is probably the safest thing you could possibly drop the phone on!

Wow, that is certainly sad. Man I hope they will replace it

Nitemare3219 said:
CARPET? I'm sorry, but I don't believe that. There is no way your phone dropped 2 feet onto a soft, impact absorbing surface like carpet and broke. Carpet is probably the safest thing you could possibly drop the phone on!
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I swear to you. I even sarcastically said to my wife, "Oh no...my phone fell. I'm SOOOO Worried." Then I picked it up and it was cracked. I was completely shocked myself. I kept saying, "ARE YOU KIDDING ME?????!!!!" Had I dropped it getting out of my car or something onto concrete, I would understand. I'm still in shock.
By the way ---- it's berber carpet and there's currently no padding under it because we had a flood and are waiting for new flooring. Thin carpet on top of concrete. Still...CARPET.

I am sorry, i recently dropped my Nexus 6. Although it didn't hit carpet it did have a case. I was bummed non the less

Thats unfortunate. No two pieces of glass are the same though. I work on concrete all day and i cant tell you how many phones ive dropped on it and never cracked a screen, knock on wood. I'm like you, I don't plan on using a case with this phone. I may think twice about that now.

Still waiting to receive my device but you don't need a case to protect the screen... Get a tempered glass protector
Best $8 investment you can make on your $600 phone
Sent from my D5803 using Tapatalk

jdiddy_ub said:
Still waiting to receive my device but you don't need a case to protect the screen... Get a tempered glass protector
Best $8 investment you can make on your $600 phone
Sent from my D5803 using Tapatalk
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I ordered it online last night from Amazon. They didn't have them in store when I bought it.

Wrightperspective said:
The SCREEN CRACKED!
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Yikes, I feel you.
Although it really is the physics of the matter, and drop tests are based on statistics, I feel you.
It goes completely against what you were lead to expect, and I agree, you need to let LG know, and everyone else who will listen.
I can't imagine the horror. Complain everywhere for what it's worth. 'Bad luck' would not appease me either in this situation.
I feel you.

Complain to LG maybe they will replace it
Sent from my LG-H901 using Tapatalk

Photos??? (or it never happened)
(No offense)

moSess said:
Photos??? (or it never happened)
(No offense)
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Click to collapse
No other phone available to take photos right now (Wife sleeping with her iPhone plugged in and white noise on). But why would I make this up? I will post photos tomorrow night after work. Or maybe in the morning.
Definitely happened.

Wrightperspective said:
No other phone available to take photos right now (Wife sleeping with her iPhone plugged in and white noise on). But why would I make this up? I will post photos tomorrow night after work. Or maybe in the morning.
Definitely happened.
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Click to collapse
Why would you make this up?
...because you want to feel the love of my rainbow Unicorn.

For the time being, thread has been closed per OP request.

Screen Actually Bowing! ?

Has anyone else noticed their screen is actually BOWING in the center? Lift it up to a bright light while looking at the surface from an extreme angle. It's only on the screen itself, the back of the device is flawless.
I'm just curious if any else is experiencing this before I make a fool of myself trying to explain it to the world's best customer service dept. when/where there may be a language barrier. ?
Hoping to get some kind of feedback from everyday users regarding the bow in the middle of the screen. If I can get another device to grab a image of the actual screen bowing I'll attach it as soon as I can
Thanks!

I laid a Starrett 6inch ruler across mine and it's perfectly flat.
Sent from my SM-N986U using Tapatalk

None here. Do you have a tight=fitting case?

TheFamilyMan said:
Has anyone else noticed their screen is actually BOWING in the center? Lift it up to a bright light while looking at the surface from an extreme angle. It's only on the screen itself, the back of the device is flawless.
I'm just curious if any else is experiencing this before I make a fool of myself trying to explain it to the world's best customer service dept. when/where there may be a language barrier. ?
Hoping to get some kind of feedback from everyday users regarding the bow in the middle of the screen. If I can get another device to grab a image of the actual screen bowing I'll attach it as soon as I can
Thanks!
Click to expand...
Click to collapse
Pictures, sir

LeadDawg said:
I laid a Starrett 6inch ruler across mine and it's perfectly flat.
Sent from my SM-N986U using Tapatalk
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^Do this. I be amazed if a defect of that magnitude wasn't detected during assembly.
Hate to break it to you but Samsung tech support is some of the worst I've ever used... hope their QC is better.

Over zealous frustration of finger print scanning probably took its toll. ?

Limeybastard said:
Over zealous frustration of finger print scanning probably took its toll.
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Lol, or a micro gravity well... I hate when those pop up.

Puffy battery?

cpufrost said:
Puffy battery?
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This was my first thought. I had to get my Note 8 replaced toward the end of last year because the battery was swollen. The screen was sticking out because of it. Mine happened because of stupid charging habits.

usmaak said:
This was my first thought. I had to get my Note 8 replaced toward the end of last year because the battery was swollen. The screen was sticking out because of it. Mine happened because of stupid charging habits.
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I'm curious - what were these charging habits?

Is the screen bowing inward or bulging outward?
Either way it indicates a defective or damaged phone...

usmaak said:
I had to get my Note 8 replaced toward the end of last year because the battery was swollen. The screen was sticking out because of it. Mine happened because of stupid charging habits.
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What are "stupid charging habits"? The specs for the phone allow us to charge it however we want, as long as we use a compatible charger. If the battery bulges, that's a phone defect, not a user error.

Gary02468 said:
What are "stupid charging habits"? The specs for the phone allow us to charge it however we want, as long as we use a compatible charger. If the battery bulges, that's a phone defect, not a user error.
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Agreed.

cpufrost said:
Agreed.
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Charging in sunlight on a hot day... you'll blow something for sure.

No Pix, Which Glass Screen Protector?
blackhawk said:
Is the screen bowing inward or bulging outward?
Either way it indicates a defective or damaged phone...
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its bowing inward...I can't grab a picture.until I get my wife' phone but she's always on it for work. After work she's on it with the kids or shopping! ?
Haven't done anything weird outside of just simply using it. I just realized as I'm typing this in landscape mode, my thumbs are exactly where the bow is. And thanks for telling me but I already knew Samsung's Customer Service and Tech Support are the worst! That is why I'm asking here first BEFORE I even contact them since I know what's in store once I call them.
I was thinking of just getting a glass screen protector and just leaving it be. I have a Pelican case for my phone but I've never actually bought a glass screen protector for any of my Note devices before. Which is actually the best screen protector to go with?
I appreciate everyone's thoughts on the subject and THANK YOU for your help!

TheFamilyMan said:
its bowing inward...I can't grab a picture.until I get my wife' phone but she's always on it for work. After work she's on it with the kids or shopping!
Haven't done anything weird outside of just simply using it. I just realized as I'm typing this in landscape mode, my thumbs are exactly where the bow is. And thanks for telling me but I already knew Samsung's Customer Service and Tech Support are the worst! That is why I'm asking here first BEFORE I even contact them since I know what's in store once I call them.
I was thinking of just getting a glass screen protector and just leaving it be. I have a Pelican case for my phone but I've never actually bought a glass screen protector for any of my Note devices before. Which is actually the best screen protector to go with?
I appreciate everyone's thoughts on the subject and THANK YOU for your help!
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Make Samsucks replace it.
If you can get a direct swap where it was bought that be best.
This is way too expensive of a phone to let a gross defect like this slide by, sorry it happenedto you