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My horrible S4 experience

First of all, let me say that I really like the S4. I sold my iPhone 5 and be able to buy it at full price when it was released. I like the size, it's just about perfect size for me, fits well in my hand. The air gestures and air views are pretty nice, they come in handy. Coming from an iPhone, having a replaceable battery is priceless, I liked being able to swap out my low battery with a full charged one.
My first S4 broke while in my pocket on 5/6, I wasn't doing anything out of the ordinary, was just doing things around the house, when I pulled it from my pocket there was a crack from the upper right corner down the middle of the left side. The AMOLED display under the glass is what broke, device was unusable, nothing showed on the screen except some colors on top left above the crack.
After fighting with AT&T and Asurion the entire next day, AT&T agreed to give me an early upgrade. So I bought a new one on 5/7.
I received my new S4 on 5/10, then this morning, 5/15, while at work I was squatted down, texting, and dropped it from around knee level on carpet with padding over concrete and it cracked the AMOLED display, this time in the upper right corner, with 4 cracks from the side to about an inch into the display.
This S4 had a Spigen Ultra Thin Air case on it, as well as Spigen's Glas.t Slim screen protector.
I don't expect manufacturers to make phones that are indestructible, but this seems ridiculous to me.
I was a long time Apple user before I bought the S4, I don't think I will ever go back, but I'm regretting going with Samsung now. I've spent over $900 between both devices and now they are both in the mail (as well as almost $200 in accessories that are worthless now), for Samsung to evaluate, so for the next two weeks I'm stuck with using an old S2 that likes to reboot every 15 minutes.
I've read a few posts on here about people breaking the screen under the glass like I did. So I'd be careful if you own one.

Ryanmp said:
First of all, let me say that I really like the S4. I sold my iPhone 5 and be able to buy it at full price when it was released. I like the size, it's just about perfect size for me, fits well in my hand. The air gestures and air views are pretty nice, they come in handy. Coming from an iPhone, having a replaceable battery is priceless, I liked being able to swap out my low battery with a full charged one.
My first S4 broke while in my pocket on 5/6, I wasn't doing anything out of the ordinary, was just doing things around the house, when I pulled it from my pocket there was a crack from the upper right corner down the middle of the left side. The AMOLED display under the glass is what broke, device was unusable, nothing showed on the screen except some colors on top left above the crack.
After fighting with AT&T and Asurion the entire next day, AT&T agreed to give me an early upgrade. So I bought a new one on 5/7.
I received my new S4 on 5/10, then this morning, 5/15, while at work I was squatted down, texting, and dropped it from around knee level on carpet with padding over concrete and it cracked the AMOLED display, this time in the upper right corner, with 4 cracks from the side to about an inch into the display.
This S4 had a Spigen Ultra Thin Air case on it, as well as Spigen's Glas.t Slim screen protector.
I don't expect manufacturers to make phones that are indestructible, but this seems ridiculous to me.
I was a long time Apple user before I bought the S4, I don't think I will ever go back, but I'm regretting going with Samsung now. I've spent over $900 between both devices and now they are both in the mail (as well as almost $200 in accessories that are worthless now), for Samsung to evaluate, so for the next two weeks I'm stuck with using an old S2 that likes to reboot every 15 minutes.
I've read a few posts on here about people breaking the screen under the glass like I did. So I'd be careful if you own one.
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That sucks dude. But hey, a little advice...fix that S2! If it's rebooting like that, there's something wrong. There are several super-stable Jelly Bean roms available for flashing these days. I come from that world, so I know it like the back of my hand...PM me if you'd like me to help you make your S2 awesome.

Before anyone says this isnt a necessary thread, I think it is.
Having a 32GB and having spent money on my device and screen protector and cases I'd like to know this too, so I would love to hear from anyone else that has broken their device easily

Damn that sucks OP. I think you have bad luck with the S4, I remember when you mentioned the S4 screen cracking while it was in your pocket. I would get another phone if I were you.

I have a really hard time "feeling sorry" for people who drop and break their phones and complain.
I don't know what kind of response (pity?) that you want from people.
Drop the iphone 4 in just the right spot and it'll crack too. Every phone is the same more or less.
Don't want a broken phone? Don't drop it. You break it that way, the fault is no ones but yourself.

Felixpau86 said:
I have a really hard time "feeling sorry" for people who drop and break their phones and complain.
I don't know what kind of response (pity?) that you want from people.
Drop the iphone 4 in just the right spot and it'll crack too. Every phone is the same more or less.
Don't want a broken phone? Don't drop it. You break it that way, the fault is no ones but yourself.
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That's kinda of an ignorant comment, the OP had his screen cracked and it was just in his pocket so no drop at all. The second time it was a drop but it is his experience and I understand it especially when you purchase a device this expensive twice. Don't be rude man.

His story for breaking in his pocket was "while around the house". So whats to say he didn't accidentally smash it again something while doing housework or anything else like a table?
Dropping your phone - what do you expect? Go buy a Nokia if you plan on dropping it. Even then im sure drop proof isn't part of any phone's warranty.
Pretty straight forward. You may not like my "tone" but you can't honestly count it against the phone if you're not keeping it safe. The error is human in this case. Own up to it and take better care of your phone.
I've cracked iphones and android screens and bodies before, it was probably my fault in handling it; but you definitely won't see me running to a forum and complaining about the manufacturer having shoddy quality when it was clearly human error.

I'm starting to wonder if maybe it's the Chinese models in specific breaking like that because I have seen multiple S4's dropped now WITHOUT ANY CASE from 6 feet and survive with only scrapes to the actual frame and here you have a case AND a glass screen protector, and it falls from half the height and suffers catastrophically.
Has to be something more going on here. Reviews will also show the phone can survive falls just like any other premium metal phone and then some, so quite an odd case here
ALSO to everyone else, stop hating on the OP. Yea I have to agree it's just really vague to say your phone was just up and broken, but I'm willing to look at it as the OP is telling the truth cause at worst, even if he is lying, it really don't matter.

No offense OP, but I'm going to call bull**** here. You have to be leaving out something -- even if it's by accident. I've had smartphones with larger screens for 5+ years now, and not once have i cracked or broken a phone. The last phone that broke was the first nokia clamshell that came out -- and that was after i dropped it from standing on to a concrete floor. Even then it worked still, the plastic just cracked a bit.
There is no way you broke your phone just having it in your pocket -- unless you were wearing super tight hipster jeans with your keys in your pocket. Futhermore, dropping your phone 2 feet on to a padded floor, won't just break your phone either....it just wont.
I've dropped my s3/s4 many times on to my wood floor now without any issues (without a case).
Also, wouldn't your phone be under the 14 day return policy anyway? If anything happens in those 14 days, you get a new one?
Overall, this just doesn't make sense. I think you are omitting some key details here; these phones ARE NOT that fragile.
EDIT-- How did you figure $900 dollars between two phones plus $200 in accessories?
A new line/renewal should be about $200-250 per phone; cases run $30-35, USBs 5-10, screen protector 7-15....

You should have gotten insurance.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

I'm not asking for anything, I'm just putting this info out here.
In my experience, the S4 is easily broken.
And it's not glass that broke in both of mine, it was the display under the glass, the device was not usuable after. The glass was pristine on both, for that matter the both phones were as well, just the display cracked.
You can do what you want with the info, I'm just letting people know what happened with my 2 devices.

When you keep you phone in your pocket, make sure you always keep the screen against your leg. I broke my first Galaxy S2 with the screen out in my pocket when I leaned against a table.

I am shocked that the 2nd time with having a GLAS.t tempered glass that it broke.

You spend this kind of money on phone...treat it like your car....GENTLE. I have had a smartphone for years and not even 1 scratch on any phone I have ever owned. It is like your girlfriend or wife...Gently...
Very expensive way to learn.
Sent from my SAMSUNG-SGH-I337 using xda premium

Let's be realistic. It's no secret this phone is easily broken. And tbh, when you say something like "it's all your fault because you dropped it is a bit ridiculous. I've dropped my gs2 more times than I can count, face down, from up high, sliding across concrete etc, and the screen is still fine, but the build quality on the gs4 is seriously lacking. I'm scared to even buy one after hearing all these stories. For now I'm sticking to my gs2
Sent from my SGH-i777 using Tapatalk 2

artvandalay22222 said:
Let's be realistic. It's no secret this phone is easily broken. And tbh, when you say something like "it's all your fault because you dropped it is a bit ridiculous. I've dropped my gs2 more times than I can count, face down, from up high, sliding across concrete etc, and the screen is still fine, but the build quality on the gs4 is seriously lacking. I'm scared to even buy one after hearing all these stories. For now I'm sticking to my gs2
Sent from my SGH-i777 using Tapatalk 2
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How can you say the build quality is lacking if you don't even have one?
Just to be safe, think of it this way, if you drop it, it WILL crack. Of course, it might not but if you think it will every time, maybe a little more precaution will be taken. It doesn't matter if it was a mistake...just don't drop it. Any phone that is mostly screen will always have a certain level of fragility and should always be treated that way. It doesn't mean the build quality is bad.

TheAxman said:
You spend this kind of money on phone...treat it like your car....GENTLE. I have had a smartphone for years and not even 1 scratch on any phone I have ever owned. It is like your girlfriend or wife...Gently...
Very expensive way to learn.
Sent from my SAMSUNG-SGH-I337 using xda premium
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Or like telling your wife about your girlfriend... handle it very carefully... like your life depends on it.

Samsung does extensive hard use testing on its handsets so I wonder if this was a bad batch or something. Thanks for sharing your experience. Hopefully we don't see a bunch of these threads popping up.
Sent from my HTC One X using xda app-developers app

Ya my S4 broke too, dropped mine 2 or 3 feet in a case and the screen shattered, build quality is not there imo
Sent from my SAMSUNG-SGH-I337

well... i was just thinking about investing in a good case.. but now, i think i will buy insurance instead.. or maybe just sell it off.. really cant afford to loose an expensive phone like this.
thanks for the info.

Galaxy S4 Active dropped on concrete - how rugged is it? (pics)

Well, I dropped my Samsung Galaxy S4 Active onto a concrete sidewalk. I am not as careful as I should be since I would drop my SII without worry since I had the Ballistics case on it. My new Active had no case. It fell directly on a corner, and of course missed the hardened rubber/plastic part and hit the outer metal shell directly. It knocked a snap out of the bottom right corner opposite the impact point. I took the case off and installed it again and everything snapped in normally.
My screen is fine and everything works normally. Aside from asthetics, nothing is different than before the drop. I have read about some regular S4 screens breaking from far less. Maybe there is something to the "rugged" nature of the active.
Anyways, a picture is worth a thousand words so here are four pics. My first time uploading pics here so hopefully they turn out ok.

Ouch! My sincerest condolences.

I would be terrified while picking it up..

Any 5 inch touchscreen device shouldn't ever be considered rugged haha
Sent from my SAMSUNG-SGH-I727 using xda premium

I wouldnt try it
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Sand out the part? lol.

I dropped mine today too, which is weird because I never drop my phone. I have a scuff mark on the metal outer shell like you. Pretty disappointed it scratched so easily.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app

It's not a rugged phone ladies... It's the same as an s4 just water and dirt proof.
You drop it and it will break just as easy as a regular s4.

Ouch!
Ouch that sucks! Yeah I just got my Active today and I need to get a case and screen protector ASAP.
I didn't think this phone would be drop proof. It was advertised as waterproof/dustproof.
At least the screen is not cracked.

Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.

planoman said:
Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.
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That is what I was thinking. With a case it won't even show. I did buy the Best Buy protection so supposedly I can get unlimited exchanges but still...
I know it wasn't made with drop protection, but it did hold up pretty well. If a case ever comes out I will have no worries at all.

I dropped my s4 in a puddle 2 days ago fully submerged and my heart sunk. Ripped it sort let it dry. Used some alcohol to get water out and it works fine. Not an active though.
Sent from my SAMSUNG-SGH-I337 using xda premium

Slade8525 said:
people will do amazing things to get what they want. that said, perhaps food ought to be prioritized over cell phones/random crap you want. how did you break 3 s4's? you must have the worst case of butterfingers ever. i usually buy mine off contract or unlocked, but i have yet to accidentally destroy any cell phone. not everyone has the money to shell out for new stuff whenever they need it.
fortunately i dont have to worry about money, ever, but i still take very good care of whatever i have, and i have learned not to lend things out or let people use my stuff (especially drunk friends and cell phones or idiot friends and new sports cars).
seriously, how did you manage to break 3 already? i know one guy who drops his iphone about once a week.
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Sounds like the case of "I haz monies." Paying full price 3 times sucks really really bad. I would hope you mean breaking the original, then breaking it at repair, and one more for good measure. Still, that's just crazy butterfingers, but I digress.
Op, I seriously doubt "rugged" means unchipable, or even blemish proof. If phone meets concrete from even three feet and the right angle, you'll either chip, dent, or scratch. In thing to be happy about is the glass or screen shattering. I'll take dents and chips over exploding screens any day. Still, not having cases for it is highly questionable. You'd think even Sammy would release a case, just to collect more money.
Sent from my Galaxy S4 on Tapatalk 2

I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button.
However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Never mind

Incarnate609 said:
I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button.
However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
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At this point, Samsung may be able to replace it cheaper than buying parts. Of course it's on the assumption you want it fixed today.
Sent from my Galaxy S4 on Tapatalk 2

mattpayne92 said:
I dropped mine today too, which is weird because I never drop my phone. I have a scuff mark on the metal outer shell like you. Pretty disappointed it scratched so easily.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app
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haha you dropped it and expecting not to have scratches? screen on my note 2 shattered when i dropped it on the first day i bought it

Fastnova007 said:
It's not a rugged phone ladies...
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I don't understand why people who purchase this phone seem to think it is shock proof, drop proof and crush proof. It's marketed as being waterproof and dustproof.
sgtmcfunky said:
Ouch that sucks! Yeah I just got my Active today and I need to get a case and screen protector ASAP.
I didn't think this phone would be drop proof. It was advertised as waterproof/dustproof.
At least the screen is not cracked.
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Precisely.
planoman said:
Ouch! At least a case will cover the damage and the screen is not cracked. One of the reasons I returned mine. It is a bit slippery. The ATT manager asked why I was returning it and I said no cases, no support and he scoffed at me. I then asked him when is the last time a Galaxy Device was launched and cases were not available on that day at the store? Even my captive had a case at ATT the day I bought it...It has been over a week and you can't even get an overpriced cases from ATT? No thanks.
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Click to collapse
Have you seen the long list of accessories here: http://forum.xda-developers.com/showthread.php?t=2331133
dajabec said:
Well, I dropped my Samsung Galaxy S4 Active onto a concrete sidewalk. I am not as careful as I should be since I would drop my SII without worry since I had the Ballistics case on it. My new Active had no case. It fell directly on a corner, and of course missed the hardened rubber/plastic part and hit the outer metal shell directly. It knocked a snap out of the bottom right corner opposite the impact point. I took the case off and installed it again and everything snapped in normally.
My screen is fine and everything works normally. Aside from asthetics, nothing is different than before the drop. I have read about some regular S4 screens breaking from far less. Maybe there is something to the "rugged" nature of the active.
Anyways, a picture is worth a thousand words so here are four pics. My first time uploading pics here so hopefully they turn out ok.
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Click to collapse
Glad to see your phone survived. I'm still going to wait for my case to come in the mail though.
dajabec said:
That is what I was thinking. With a case it won't even show. I did buy the Best Buy protection so supposedly I can get unlimited exchanges but still...I know it wasn't made with drop protection, but it did hold up pretty well. If a case ever comes out I will have no worries at all.
Click to expand...
Click to collapse
I wish it had drop protection. But a case should fix that. I'm just thrilled about it being waterproof.
Incarnate609 said:
I cannot believe how ****ty the active is, this phone slipped out of my pocket and fell from about 10 inches up the day I bought it. The screen cracked in two places. Upper right corner and right below the back button. However, I called at&t and they sent me a regular s4 free of charge and let me keep the mildly broken active. Never charged me or anything. If only I could find a replacement screen.
Click to expand...
Click to collapse
One of the reasons I got rid of my old S4 was because people were having the screen crack while in their pocket with no trauma. I haven't heard any such reports on the Active just yet. Honestly, the one time I cracked a screen it was on my Note 1 and it was a drop of similar height and I had a Trident case on it. It sucks, but I can't see blaming an electronic device when I'm the one dropping it.

Too fragile: 24 inch drop destroys MXPE. Moto Care stinks.

COMPLETE FAIL. Is this phone too fragile?
Less than 48 hours ownership... Bent down to tie my shoe, phone falls 24 inches from breast pocket, screen totally obliterated and unresponsive. Phone is bricked. Can't unlock. Can't retrieve data. Can't answer calls or read texts or SILENCE ALARMS!!!
This fragility is totally unacceptable. I carried a DROID MAXX HD for 2-1/2 years with only a 3M film screen protector. The MAXX HD suffered numerous cringing falls and rebounds off my foot skittering across asphalt and concrete. Never a scratch on that screen.
I don't see any 3M film screen protectors for the MXPE, only tempered glass. It seems to me that film is superior. Hard tempered glass protectors would seem to transfer shock while plastic film deforms and absorbs shock.
MOTO CARE SUCKS (so far). I immediately purchased Moto Care online (which advertises retroactive coverage if purchased within thirty days). But the Moto web site did not immediately recognize my purchase. Spoke to three uninformative customer (non-) service representatives (with heavy language barriers).
The third rep told me my Moto Care would take up to ten days for "delivery". WHAT? There is nothing to ship! Further, the Moto Care purchase FAQ says nothing about "delivery" delays. The rep says "sorry", there's nothing he can do.
Next day, my Moto Care package magically "appears" on the Moto web site under "My Stuff" and so I click the "Repair" button. I enter all my details and make payment. Now, it's almost been a week and there's no sign of life. I click "Track Repair" and enter my RMA number. Nothing. So, then I attempt to track using my IMEI number. Nothing. Finally, I try it again using my phone number and zip code. Surprise---that one works and I can see I have a repair order, but it's all blanks under "Replacement device, date shipped, etc."
How many days to get a replacement? Who knows.
Any other aftermarket sources to replace a cracked screen?

I have a film based screen protector. Several options at Amazon. Your experience seems very odd. Is your post a repost? Seems like I've seen it before.

rushless said:
I have a film based screen protector. Several options at Amazon. Your experience seems very odd. Is your post a repost? Seems like I've seen it before.
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I've occasionally dropped every phone I've ever owned without damage. This phone literally obliterated from a short drop. Do I have to wrap it in a pillow? I'll check Amazon for film protectors, thanks. Not a re-post here.

Go on you guys, wish for even smaller bezels, less protruding chassis and more "edge" effect on the rounded, exposed glassy front surface, larger screens and thinner devices.
Can't cheat physiscs. Where there is no crash zone there is no crash zone.
Nexus 5x prime example: cheap (but soft, dampening) plastic and screen is sunken in. Or Sony, with the rubbery corners on their devices.
The more of the above comes true, the less shock absorbent the devices become. I dont care about a 1mm or 2mm bezel or a crappy unhandy edged glass surface if this means more spiderman-app and less funtime with the device. And I want to make all sh**heads shut up which cry for all of the above, producing crystal cellphones as a consequence. Go get and shatter your iPhones if you want useless, easily breakable, expensive jewellery. I try to actually use and not only show off my devices.

schaggo said:
...I dont care about a 1mm or 2mm bezel or a crappy unhandy edged glass surface if this means more spiderman-app and less funtime with the device. And I want to make all sh**heads shut up which cry for all of the above, producing crystal cellphones as a consequence. ...
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Click to collapse
HEAR, HEAR!!! I'd pay $100 more for a THICKER, HEAVIER device with diamond plate bezel, thick long-lasting battery, and non-ridiculous connectors (i.e, cheap, flimsy USB jacks)---Do you hear me, you USB Implementers Forum designers??? When are you going to design a hardy connector???? USB-C is another disaster design with no thought toward ruggedness. But, oh boy, it plugs in both ways... yippeee!!! NOT.
I actually think there'd be a huge market for a ruggedized military-looking device ("tactical" is the buzz word among the gun/hunter crowd). Slim jewelry phones are for the 21-year old ladies who walk between bars in winter with 4-inch skirts and no sleeves on, and maybe for dentists and lawyers and West Hollywood types. I need a man phone.

Ugh... One tiny drop in the wrong spot will damage any device. Don't drop it, or put a case on it, that simple.

charlatan01 said:
Don't drop it.
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Simply unacceptable for those who physically work for a living. And, like I said, my MAXX HD survived dozens of drops. I don't feel I should have to expect a 24-inch drop will destroy a phone.

Sorry to hear about your experience. But when the screen glass makes up an edge of the phone then it isnt going to survive drop into hard surfaces. This is why they included a bumper in the box. Keep in mind these things are made of glass and delicate electronics. It would be wise to temper your expectations. I agree about Motorola's customer service. It leaves EVERYTHING to be desired.

amathophobia said:
It would be wise to temper your expectations.
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Probably so. My expectations were shaped by my previous device. Can I get a 5.7" MAXX HD 2015 please?

SLORider said:
Probably so. My expectations were shaped by my previous device. Can I get a 5.7" MAXX HD 2015 please?
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If you are on Verizon look at the Droid turbo 2. Has a5.43-inch QHD display that is said to be shatterproof, Snapdragon 810 with either 32/64GB of storage, along with a 3,760mAh battery.

All of that great stuff negated by being tied to Verizon.

brholt6 said:
All of that great stuff negated by being tied to Verizon.
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OP had a Droid MAXX so at one point was on Verizon. Say what you will VZW is still unmatched in coverage area I've had them for 16 years will not change unless I can get my UDP through someone else with no throttling. I use 400Gb/month thanks to root and tether my phone is my ISP no cable bill is awesome.

If you want a phone to last, get a case for it.
I've had 5 smartphones, dropped them all, never had any damage to any of them... Because I've always had them in a £3 case!
Better value than insurance lol.
Sent from my XT1572 using Tapatalk

I've dropped my MXPE from a couple a feet up and it has lived to tell the tale. I only use the provided bumper, lucky I guess. Sorry to hear about your clusterf*** of a time trying to get a replacement. Good luck.

Breaking a phone screen its pure luck, i had a X 2014 which i dropped SO MANY TIMES and never ever had a problem
Then 1 night, a 10inch drop and BAM screen broken.
And why are you assuming your experience its the general situation with the phone ? I dropped this phone the other day from about the same height, not even a scratch or something thanks to the bumper that came in.
Enviado desde mi XT1575 mediante Tapatalk

Oh I feel ya @Sasquatch8600 (the app's not letting me quote). I've been with Verizon for 13 years...I just don't think I'll ever get another phone tied to them, or any carrier for that matter. Verizon keeps those phones super locked up and their update history isn't very stellar.

My wife dropped mine about 3 feet while on a cruise last week and my i-blaison case protected it. It hit a metal strip on the edge of a step.
Sent from my XT1575 using Tapatalk

Mine dropped from about 8 feet, with the included bumper, hitting stuff on the way down. Not a scratch on it. I was very surprised. And lucky, I know. Like someone stated earlier, it's really how it falls/lands.
Sent from my XT1575 using Tapatalk

My eldest knocked mine out of my hand this afternoon, 3ft drop onto a wooden floor, landed corner first.
Case did its job, not a mark on it.
Sent from my XT1572 using Tapatalk

MOTO SUCKS BECAUSE I DROPPED MY PHONE WITHOUT A CASE ON IT AND IT BROKE! :crying::crying::crying:
MOTO CARE SUCKS BECAUSE THEY ARENT BENDING OVER BACKWARDS TO SELL INSURANCE TO A BROKEN DEVICE! :crying::crying::crying:
I have dropped my MXPE everyday for a month from varying heights including a second story balcony to a cement floor.. Want to know my secret??
A FRICKING CASE YOU IDIOT.
Cry me a frickin river for your first world problems.

Has your glass shattered yet?

I just purchased 2 of these during black friday and the back of my wife's phone just shattered in her hand. Mind you she has a case on it. It's 28 degrees F here today, and she went outside during her break and sent me a text saying the phone just shattered in her hand. The phone has never been dropped. Mine is still fine so far and I'm praying it doesn't happen to me lol. Has anyone experienced this yet?

the heat made the glass expand probs RIP

I got that into moto G. I was into my vehicle and the AC was on the phone holder was fixed above the AC vent , so the cool air was hitting the device back . in my country ( Qatar ) we have a very hot days and that days was 45C . so when I went out of my vehicle it cracked right away ! . always if u have this situation u need to just open the door open and make the air come's into ur vehicle then u can get ur phone out . GD Luck !.

You would of thought Wuawei would of conducted extreme temperature testing specifically after using a new technique and materials for the manufacturing of the rear cover.
Thanks for the heads up l have to be extremely careful now when lm in hot countries..
PS: I would contact Vmall/Huawei/Honor as this is a manufacturing flaw and they need to address this as your using your device in a normal manner.

Got another one on the way, hopefully we won't run into this issue with the new one. I've been super nervous about this. I really hope the the glass used on that phone was defective. Here's a pic. Notice it looks as if it starts where the flash is.
https://drive.google.com/open?id=0B-OvCAC1jreiRkhfOFRvWmVxOGs

BonezMontana said:
Got another one on the way, hopefully we won't run into this issue with the new one. I've been super nervous about this. I really hope the the glass used on that phone was defective. Here's a pic. Notice it looks as if it starts where the flash is.
https://drive.google.com/open?id=0B-OvCAC1jreiRkhfOFRvWmVxOGs
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I'm sorry but I don't buy self exploding glass stories I read on forums.. The picture shown clearly shows the point of impact at the very top of the camera flash.. i'm not sure what kind of case she had but it probably was not strong enough to absorb the impact
Sent from my iPhone using Tapatalk

shook187 said:
I'm sorry but I don't buy self exploding glass stories I read on forums.. The picture shown clearly shows the point of impact at the very top of the camera flash.. i'm not sure what kind of case she had but it probably was not strong enough to absorb the impact
Sent from my iPhone using Tapatalk
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Did you not read the op? Impact from what? The phone was never dropped or hit by anything. I don't do a lot of posting, but when I do, it's not to come post lies, or exaggerations, especially on a forum dedicated to mobile devices. On top of that, the case that's on the phone adds about 2cm to the back, but that's beside the point, simply due to the phone not even being in a situation that required the case or phone to take any impact what so ever.

BonezMontana said:
Did you not read the op? Impact from what? The phone was never dropped or hit by anything. I don't do a lot of posting, but when I do, it's not to come post lies, or exaggerations, especially on a forum dedicated to mobile devices. On top of that, the case that's on the phone adds about 2cm to the back, but that's beside the point, simply due to the phone not even being in a situation that required the case or phone to take any impact what so ever.
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I'm not calling you a liar and I did read the OP... with that said a phone doesn't have to be dropped... damage could occur right from someone's pockets, pocketbook or purse.
And in this case it was your wife I'm not sure where she stores or carries her phone, if she's like my wife or a typical woman its probably in her purse. Could have dropped her purse, someone could've sat on her purse who knows.. Close a car door on her purse?
But I'm sorry I stated again phones don't just crack on their own.
Sent from my iPhone using Tapatalk

https://en.m.wikipedia.org/wiki/Spontaneous_glass_breakage. It's a wiki but references cited.
Sent from my Nexus 5X using Tapatalk

damn didnt expect it to be that bad, wont it happen again tho when she walks out into the heat?

ritchea said:
https://en.m.wikipedia.org/wiki/Spontaneous_glass_breakage. It's a wiki but references cited.
Sent from my Nexus 5X using Tapatalk
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If you look up images of spontaneous glass breakage none of the images look like the OP phone which you can clearly see a point of impact.
I'm sure It probably could've happened but so is getting hit by lightning
Sent from my iPhone using Tapatalk

shook187 said:
I'm not calling you a liar and I did read the OP... with that said a phone doesn't have to be dropped... damage could occur right from someone's pockets, pocketbook or purse.
And in this case it was your wife I'm not sure where she stores or carries her phone, if she's like my wife or a typical woman its probably in her purse. Could have dropped her purse, someone could've sat on her purse who knows.. Close a car door on her purse?
But I'm sorry I stated again phones don't just crack on their own.
Sent from my iPhone using Tapatalk
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The phone was in her hand when it cracked. She was taking pictures of herself, using the rear camera (which she obviously noticed that it wasn't broke at the time), sent me a pic, then she took another and this time noticed that it was shattered. Phone never left her hand as she was outside vaping. So I don't see what could have impacted the phone other than cold weather. It's very possible that the glass could have been defective, or it was forcibly assembled, in which would have caused pressure in the flash area due to it having a slight bevel around it. I just don't see how this is "impossible" when people buy defective items everyday. I posted to see if any other user has experienced this, not to argue or defend myself about how it happened. If you don't believe that things like this can happen, then why did you feel that you had to post your opinion?

My wife's iPhone cracked on its own.. we woke up in the morning and there was one straight crack just above the middle from each side of the bezels. We called Apple and they just needed pictures of the crack and they approved the free repair. So these random cracks do happen.

In any case, the phone came out in, I think, August? I haven't seen or heard of any similar reports of this happening, so unless lots of people's phones start shattering spontaneously from temperature shifts due to colder weather it's probably just a random crappy thing that can happen happening. I won the dead on arrival Core i5 4690K lotto when I built a friend's roommate a PC two or three years ago. **** happens sometimes.

BonezMontana said:
The phone was in her hand when it cracked. She was taking pictures of herself, using the rear camera (which she obviously noticed that it wasn't broke at the time), sent me a pic, then she took another and this time noticed that it was shattered. Phone never left her hand as she was outside vaping. So I don't see what could have impacted the phone other than cold weather. It's very possible that the glass could have been defective, or it was forcibly assembled, in which would have caused pressure in the flash area due to it having a slight bevel around it. I just don't see how this is "impossible" when people buy defective items everyday. I posted to see if any other user has experienced this, not to argue or defend myself about how it happened. If you don't believe that things like this can happen, then why did you feel that you had to post your opinion?
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already said than random cracks happened due to weather changing with the phone .
First ( Changing The Place Hot to cold or opposite )
Second ( Charging The phone while battery id very low will make device very hot and it the glass touch any cold material might crack .
Third : using the phone for long time while playing games will make the device hot from the back and if it touch a cold materiel might crack Also ! .
and there is many reasons to having a crack,

jkccl9 said:
the heat made the glass expand probs RIP
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when did that happen

xdanewbiedude said:
when did that happen
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read my posts !

xdanewbiedude said:
when did that happen
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Not to me

Sudden changes in temperature can really damage a device. But I didn't thought that Gorilla Glass will break that way.

gopinaidu77 said:
But I didn't thought that Gorilla Glass will break that way.
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that should be confirmed by Huawei !

Anyone else already have a crack on the side where the antenna lines are?

My phone is about 14 days old. Already have a crack along the antenna line. love the phone otherwise and just want to know if anyone else has the issue. I always have it in a case.

Ksams said:
My phone is about 14 days old. Already have a crack along the antenna line. love the phone otherwise and just want to know if anyone else has the issue. I always have it in a case.
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https://m.youtube.com/watch?reload=9&v=yyqNR6W_MUQ
Don't know what kind of case you have. I bought the tech 21 it's really rigid. I won't be sitting on this phone lol. In the video he use an awful lot of force I'd never put that kind of force on my phone.

wolfu11 said:
https://m.youtube.com/watch?reload=9&v=yyqNR6W_MUQ
Don't know what kind of case you have. I bought the tech 21 it's really rigid. I won't be sitting on this phone lol. In the video he use an awful lot of force I'd never put that kind of force on my phone.
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I have a case that is more on the soft side but I haven't really done much to my phone besides put it in my pocket.

Wow that is so sad! I saw Jerry rigs strength test and it cracks during the bend test at 4 points where the antenna is. Oh god this phone is a nightmare then

Well.. send it it since you still have warranty?

Let's see how widespread an "issue" this is really going to be. I bet it won't be at all. [emoji1]
Sent from my Pixel 4 XL using Tapatalk

Ksams said:
I have a case that is more on the soft side but I haven't really done much to my phone besides put it in my pocket.
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Was it your back pocket?

I smell a troll that saw a youtube video! LOL

I called support yesterday after reading the reports. Tier 1 rep went to Tier 2 to find out. He claimed that this would be covered by warranty barring other evidence of accidental damage - ie; fired from a cannon directly into a woodchipper. I guess I can't play hacky sack with the thing.

100rabh7791 said:
Wow that is so sad! I saw Jerry rigs strength test and it cracks during the bend test at 4 points where the antenna is. Oh god this phone is a nightmare then
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Why exactly does that make this phone a nightmare? The pressure they put on this phone in the test is WAY more than anyone would typically put on it. Put it in your back pocket and sit down, probably, but that would likely be any phone. I've had a ton of different phones, and never, ever had one bend. Even my Blackberry pearl, EVO, or nexus s. Those were way before phones were very sturdy. I seriously doubt most folks will bend this phone.

gettinwicked said:
Why exactly does that make this phone a nightmare? The pressure they put on this phone in the test is WAY more than anyone would typically put on it. Put it in your back pocket and sit down, probably, but that would likely be any phone. I've had a ton of different phones, and never, ever had one bend. Even my Blackberry pearl, EVO, or nexus s. Those were way before phones were very sturdy. I seriously doubt most folks will bend this phone.
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he forgot this wasn't a reddit post.

No cracks BUT I have official Google case for the xl (grey fabric) and just from taking it in/out of case some of the paint near the seam is coming off. WTF Google!!?? All black variant so I'm pretty pissed. Love the case but how the hell!? It's been in a case since minute 1 and never spent a second naked in my pocket or otherwise.

Ippolito1971 said:
No cracks BUT I have official Google case for the xl (grey fabric) and just from taking it in/out of case some of the paint near the seam is coming off. WTF Google!!?? All black variant so I'm pretty pissed. Love the case but how the hell!? It's been in a case since minute 1 and never spent a second naked in my pocket or otherwise.
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Seems like it's a big F for the glossy finish for the black variant. You could try to warranty it out and see what happens.

Ippolito1971 said:
No cracks BUT I have official Google case for the xl (grey fabric) and just from taking it in/out of case some of the paint near the seam is coming off. WTF Google!!?? All black variant so I'm pretty pissed. Love the case but how the hell!? It's been in a case since minute 1 and never spent a second naked in my pocket or otherwise.
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Click to collapse
So as soon as you put it in the case this happened? Well it had to have since it was never outside a case for even a minute. But then you are taking it in and out of the case therefore it's been out for some time. I'm slightly confused as to if it's been out of a case or not. Nonetheless, I had a fabric case on my P3a and that thing is nearly impossible to get off. I did take it off once before the final time and it took me quite some time to get the phone out without damaging it. I'm not sure if the 4xl is the same but you definitely should get a replacement, put it in the case and leave it there.

I agree. I have the Pixel fabric case and find it impossible to take off. I find a good way is to take off the left side completely first. Don't try to take off from the top or bottom.

bobby janow said:
So as soon as you put it in the case this happened? Well it had to have since it was never outside a case for even a minute. But then you are taking it in and out of the case therefore it's been out for some time. I'm slightly confused as to if it's been out of a case or not. Nonetheless, I had a fabric case on my P3a and that thing is nearly impossible to get off. I did take it off once before the final time and it took me quite some time to get the phone out without damaging it. I'm not sure if the 4xl is the same but you definitely should get a replacement, put it in the case and leave it there.
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Sure I take it out but it's never touched a surface and never been in my pocket without a case. Primarily using new Pixel 4XL case from Google. It's pretty upsetting.

Probably the taking in and out of the case that's doing it. The stock Google cases fit very tightly, something that holds true with the two aftermarket cases I've also purchased. None of them were easy to get the phone in and out of and were/are tighter than I expect from a case. I mean so far the thing I've done with my phone that is most likely to break a phone is putting it in the cases I've owned.
On the bendy thing I don't buy it at all; it's not just a significant force applied but also done so in a very particular way on the very tip of the ends with a fulcrum in the middle. Try and imagine how you will apply a similar loading to the frame in actual use and it isn't easy to come up with a scenario. Not saying they wont bend or cant be broken but I am saying that I would be very skeptical of anyone claiming they encountered this damage in normal use.
One last thought here is that I wonder or question where the bar is, how strong should the phone be? Obviously it should be able to stand up to the rigors of the day to day but are we starting to expect too much? I'm actually asking, not sure if I can define a realistic expectation for a phones strength. I do feel however that some people are asking too much from what with current technology is inherently going to be a somewhat fragile piece of electronic equipment.

One question did they ever have a bend test for flip phones? Short answer no! Why they would snap in half. I agree I think we are expecting these phones to be tanks.

Here is a better question. Who puts a 1,000 dollar device in their back pocket like it's a .25 cent pack of gum? ?

ZeroKool76 said:
Here is a better question. Who puts a 1,000 dollar device in their back pocket like it's a .25 cent pack of gum? ?
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The real question is where are you finding packs of gum for 25¢?