Too fragile: 24 inch drop destroys MXPE. Moto Care stinks. - X Style (Pure) General

COMPLETE FAIL. Is this phone too fragile?
Less than 48 hours ownership... Bent down to tie my shoe, phone falls 24 inches from breast pocket, screen totally obliterated and unresponsive. Phone is bricked. Can't unlock. Can't retrieve data. Can't answer calls or read texts or SILENCE ALARMS!!!
This fragility is totally unacceptable. I carried a DROID MAXX HD for 2-1/2 years with only a 3M film screen protector. The MAXX HD suffered numerous cringing falls and rebounds off my foot skittering across asphalt and concrete. Never a scratch on that screen.
I don't see any 3M film screen protectors for the MXPE, only tempered glass. It seems to me that film is superior. Hard tempered glass protectors would seem to transfer shock while plastic film deforms and absorbs shock.
MOTO CARE SUCKS (so far). I immediately purchased Moto Care online (which advertises retroactive coverage if purchased within thirty days). But the Moto web site did not immediately recognize my purchase. Spoke to three uninformative customer (non-) service representatives (with heavy language barriers).
The third rep told me my Moto Care would take up to ten days for "delivery". WHAT? There is nothing to ship! Further, the Moto Care purchase FAQ says nothing about "delivery" delays. The rep says "sorry", there's nothing he can do.
Next day, my Moto Care package magically "appears" on the Moto web site under "My Stuff" and so I click the "Repair" button. I enter all my details and make payment. Now, it's almost been a week and there's no sign of life. I click "Track Repair" and enter my RMA number. Nothing. So, then I attempt to track using my IMEI number. Nothing. Finally, I try it again using my phone number and zip code. Surprise---that one works and I can see I have a repair order, but it's all blanks under "Replacement device, date shipped, etc."
How many days to get a replacement? Who knows.
Any other aftermarket sources to replace a cracked screen?

I have a film based screen protector. Several options at Amazon. Your experience seems very odd. Is your post a repost? Seems like I've seen it before.

rushless said:
I have a film based screen protector. Several options at Amazon. Your experience seems very odd. Is your post a repost? Seems like I've seen it before.
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I've occasionally dropped every phone I've ever owned without damage. This phone literally obliterated from a short drop. Do I have to wrap it in a pillow? I'll check Amazon for film protectors, thanks. Not a re-post here.

Go on you guys, wish for even smaller bezels, less protruding chassis and more "edge" effect on the rounded, exposed glassy front surface, larger screens and thinner devices.
Can't cheat physiscs. Where there is no crash zone there is no crash zone.
Nexus 5x prime example: cheap (but soft, dampening) plastic and screen is sunken in. Or Sony, with the rubbery corners on their devices.
The more of the above comes true, the less shock absorbent the devices become. I dont care about a 1mm or 2mm bezel or a crappy unhandy edged glass surface if this means more spiderman-app and less funtime with the device. And I want to make all sh**heads shut up which cry for all of the above, producing crystal cellphones as a consequence. Go get and shatter your iPhones if you want useless, easily breakable, expensive jewellery. I try to actually use and not only show off my devices.

schaggo said:
...I dont care about a 1mm or 2mm bezel or a crappy unhandy edged glass surface if this means more spiderman-app and less funtime with the device. And I want to make all sh**heads shut up which cry for all of the above, producing crystal cellphones as a consequence. ...
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HEAR, HEAR!!! I'd pay $100 more for a THICKER, HEAVIER device with diamond plate bezel, thick long-lasting battery, and non-ridiculous connectors (i.e, cheap, flimsy USB jacks)---Do you hear me, you USB Implementers Forum designers??? When are you going to design a hardy connector???? USB-C is another disaster design with no thought toward ruggedness. But, oh boy, it plugs in both ways... yippeee!!! NOT.
I actually think there'd be a huge market for a ruggedized military-looking device ("tactical" is the buzz word among the gun/hunter crowd). Slim jewelry phones are for the 21-year old ladies who walk between bars in winter with 4-inch skirts and no sleeves on, and maybe for dentists and lawyers and West Hollywood types. I need a man phone.

Ugh... One tiny drop in the wrong spot will damage any device. Don't drop it, or put a case on it, that simple.

charlatan01 said:
Don't drop it.
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Simply unacceptable for those who physically work for a living. And, like I said, my MAXX HD survived dozens of drops. I don't feel I should have to expect a 24-inch drop will destroy a phone.

Sorry to hear about your experience. But when the screen glass makes up an edge of the phone then it isnt going to survive drop into hard surfaces. This is why they included a bumper in the box. Keep in mind these things are made of glass and delicate electronics. It would be wise to temper your expectations. I agree about Motorola's customer service. It leaves EVERYTHING to be desired.

amathophobia said:
It would be wise to temper your expectations.
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Probably so. My expectations were shaped by my previous device. Can I get a 5.7" MAXX HD 2015 please?

SLORider said:
Probably so. My expectations were shaped by my previous device. Can I get a 5.7" MAXX HD 2015 please?
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If you are on Verizon look at the Droid turbo 2. Has a5.43-inch QHD display that is said to be shatterproof, Snapdragon 810 with either 32/64GB of storage, along with a 3,760mAh battery.

All of that great stuff negated by being tied to Verizon.

brholt6 said:
All of that great stuff negated by being tied to Verizon.
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OP had a Droid MAXX so at one point was on Verizon. Say what you will VZW is still unmatched in coverage area I've had them for 16 years will not change unless I can get my UDP through someone else with no throttling. I use 400Gb/month thanks to root and tether my phone is my ISP no cable bill is awesome.

If you want a phone to last, get a case for it.
I've had 5 smartphones, dropped them all, never had any damage to any of them... Because I've always had them in a £3 case!
Better value than insurance lol.
Sent from my XT1572 using Tapatalk

I've dropped my MXPE from a couple a feet up and it has lived to tell the tale. I only use the provided bumper, lucky I guess. Sorry to hear about your clusterf*** of a time trying to get a replacement. Good luck.

Breaking a phone screen its pure luck, i had a X 2014 which i dropped SO MANY TIMES and never ever had a problem
Then 1 night, a 10inch drop and BAM screen broken.
And why are you assuming your experience its the general situation with the phone ? I dropped this phone the other day from about the same height, not even a scratch or something thanks to the bumper that came in.
Enviado desde mi XT1575 mediante Tapatalk

Oh I feel ya @Sasquatch8600 (the app's not letting me quote). I've been with Verizon for 13 years...I just don't think I'll ever get another phone tied to them, or any carrier for that matter. Verizon keeps those phones super locked up and their update history isn't very stellar.

My wife dropped mine about 3 feet while on a cruise last week and my i-blaison case protected it. It hit a metal strip on the edge of a step.
Sent from my XT1575 using Tapatalk

Mine dropped from about 8 feet, with the included bumper, hitting stuff on the way down. Not a scratch on it. I was very surprised. And lucky, I know. Like someone stated earlier, it's really how it falls/lands.
Sent from my XT1575 using Tapatalk

My eldest knocked mine out of my hand this afternoon, 3ft drop onto a wooden floor, landed corner first.
Case did its job, not a mark on it.
Sent from my XT1572 using Tapatalk

MOTO SUCKS BECAUSE I DROPPED MY PHONE WITHOUT A CASE ON IT AND IT BROKE! :crying::crying::crying:
MOTO CARE SUCKS BECAUSE THEY ARENT BENDING OVER BACKWARDS TO SELL INSURANCE TO A BROKEN DEVICE! :crying::crying::crying:
I have dropped my MXPE everyday for a month from varying heights including a second story balcony to a cement floor.. Want to know my secret??
A FRICKING CASE YOU IDIOT.
Cry me a frickin river for your first world problems.

Related

Ok, talk me out of buying this: Rhino Shield.

http://www.kickstarter.com/projects/1081571316/rhino-shield-the-impact-resistant-screen-protector
I have said before that people who think the Nexus 4 is fragile are just irresponsible and don't know how to mind their phones...
... then I dropped the phone in my backyard. On grass. While in a TPU S-case. The screen cracked and the digitizer was unresponsive.
$120, a toolkit, and a YouTube video later; I've got a repaired phone. When I leave my house, my phone always rests in a case, whether S-case, Poetic Palette, or Poetic Slimbook. And these cases always add a noticeable amount of bulk.
I'd love to be able to use the phone caseless, but I don't want to shell out another $120 and spend another evening replacing the screen.
So... I'd be very grateful if someone would please explain to me why I shouldn't buy this. Tell me why it doesn't provide drop protection. Or that the phone would still break from a 5 foot fall into concrete. Tell me that the coverage means nothing and that edge protection is necessary if the event of a drop.
Or... you can tell me that this screen protector provides as much protection as the Poetic Palette/Rearth Ringke
I'm only asking for real advice, because I really want to go caseless, and if the Rhino Shield provides adequate drop protection, I will. 2x0.29 mm isn't too thick (0.58 mm for our slow friends) and is certainly thinner than any case possible.
P.S. If the Kickstarter is cancelled, everyone gets their money back (no scam).
I have a question.
when your phone dropped (with the S TPU) you didn't have any screen protector on?
shmizan said:
I have a question.
when your phone dropped (with the S TPU) you didn't have any screen protector on?
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I did not have a screen protector on.
More and extraneous detail: I had just gotten the phone replaced, as my first N4 had a faulty radio that consistently dropped cellular data. With my replacement, I left the packing film on the back, but removed the front film.
When I dropped the phone, it landed on it's back. Somehow, only the front cracked. The back remains pristine, though I have since removed that packing film.
there's your answer. put the film back on. you're welcome.
azik said:
there's your answer. put the film back on. you're welcome.
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I'm not sure if you're being facetious or you truly don't understand the point of my thread...
This Kickstarter is for a very durable screen protector that appears resilient against single point impact. However, I don't know how it fares against an actual drop. I'm particularly interested in how it would do against concrete.
I'd be very interested in using my phone without a case, and this specific screen protector boasts significantly more protection than a standard screen protector. Watch the video. Spoiler: a 255g ball bearing is dropped from 48cm onto a Gorilla Glass 2 panel with Rhino Shield and escapes intact. The same bearing is then dropped from a mere 9cm onto the same glass panel which is now using a "standard" screen protector. This time, the screen cracks all over.
However, someone who has more experience in industrial design or phone durability may be able to dispel the Rhino Shield claims. Maybe their test was not representative of an actual drop. Maybe edge protection is far more important.
One thing is certain about your advice... I'm not going to heed it!
Edit: this video is a more direct comparison, using a real phone this time. It seems very impressive, but I'm still concerned about hire important edge protection is in the case of a real world drop. http://www.youtube.com/watch?v=Jk70XEYk53Y
Edit 2: this video actually had drop results and they seem promising. I'm going to bite the bullet and get one. I'll try to remember to update this thread in the future if my phone breaks. If I don't, assume it hasn't! http://www.youtube.com/watch?v=humEMjHElG0
so basically it's a product similar to wrapsol and ~5 $ cheaper
I was joking actually but thanks for the info
AW: Ok, talk me out of buying this: Rhino Shield.
That would be seriously nice if the Kids were playing on my Device!
Gesendet von meinem Nexus 4 mit Tapatalk 2
shmizan said:
so basically it's a product similar to wrapsol and ~5 $ cheaper
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Ahh, now there's a helpful post. I looked up Wrapsol protectors and found this review on Amazon:
the product was delivered very quick almost 5 days faster than expected. I bought this product on amazon since they stopped selling them in my local walmart. Couldn't be happier the full screen protector is the way to go since you get full protection with minimal size increase. I have dropped my phone probably over 150 times over the past year with this wrapsol full screen protector on it and it has yet to crack any of those times (including tile, terrazzo, and concrete).
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I've looked at the other reviews, for all kinds of iPhones, and found that Wrapsol protectors stretch over time. I really hope this doesn't happen to Rhino Shield, but I'll just make them give me a new one if that happens. I mean, it would be pretty messed up if you got a screen protector, and after a year it misaligned to the point of function loss.
I saw a post today (on another forum) about someone dropping a nexus 4 with wrapsol on it- he got out of a car and forgot the phone was on his lap, and he says the screen shattered at 3 different places.
in my opinion, these types of screen protectors may help as long as the phone doesn't fall on one of its corners.
Amazer already has one of these
http://www.amzer.com/Amzer-ShatterProof-Screen-Protector-Front-Coverage-P95221.htm
http://www.youtube.com/watch?v=Hsxl1bRTldo
their brick test is incredible...
however, the rhino is about half the price
I'm not sure how similar the rhino shield is compared to invisible shield but I've been using that on all my phones for a long time and can tell you that even on corner drops I have not had a single cracked screen. I got the full body shield installed by the guy at the mall selling it for $35. I think you can buy it without someone installing it for less.
Sent from my Nexus 4 using Tapatalk 2
a-a said:
their brick test is incredible...
however, the rhino is about half the price
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Again, I'm quite skeptical about the rigor of these companies' testing methods. I just don't feel like the hammer and bricks tests represent real life hazards to phones. They should perform a drop test onto a hard surface, and repeat dropping until the glass shatters or they show that the screen protector really is shatterproof. I'd love to see a worst case scenario from a set of 100 trials.
From what I see if specs, Rhino is at least 50% thicker than similar shatterproof film. I just wish Rhino would release chemical info of the polymer that used
I already gave Rhino Shield my USD$24, though.
I think I am in for one
I am waiting at home for the Fed Ex truck to arrive with my repaired Nexus 4. Dropped it from 1.5 feet onto the tile in my bathroom and the front screen shattered and the digitizer stopped working. I would love to see this in a drop test but those videos look impressive. My fault for not having a case on it yet but it is ridiculous how fragile this phone is. I don't understand how Google and LG Engineering would allow this out the door like this. I could easily see some sort of class action lawsuit coming over the build robustness and I will be sure to sign up if/when it happens to get some of that $140 repair bill back. I am going to contribute to this kickstarter. Looks like they are getting close to their goal.
NikolasM said:
I am waiting at home for the Fed Ex truck to arrive with my repaired Nexus 4. Dropped it from 1.5 feet onto the tile in my bathroom and the front screen shattered and the digitizer stopped working. I would love to see this in a drop test but those videos look impressive. My fault for not having a case on it yet but it is ridiculous how fragile this phone is. I don't understand how Google and LG Engineering would allow this out the door like this. I could easily see some sort of class action lawsuit coming over the build robustness and I will be sure to sign up if/when it happens to get some of that $140 repair bill back. I am going to contribute to this kickstarter. Looks like they are getting close to their goal.
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Everyone knows they bought a glass frint/back phone, I doubt there's going to be a class action lawsuit... Lol
Sent from my Nexus 4 using Tapatalk 2
Where/how do you order one?
ClintRhodes said:
Where/how do you order one?
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You can either back them on Kickstarter and choose the Nexus 4 front and back protector as a 'reward' (costs £16 to get that reward).
Alternatively you can wait for it to come into production and buy it just like any other product.
It sounds good. I might back it.
How do you all think this compares to the Fantom 4 tempered glass screen protectors? I was thinking of getting one of those.
Hung0702 said:
I'm not sure if you're being facetious or you truly don't understand the point of my thread...
This Kickstarter is for a very durable screen protector that appears resilient against single point impact. However, I don't know how it fares against an actual drop. I'm particularly interested in how it would do against concrete.
I'd be very interested in using my phone without a case, and this specific screen protector boasts significantly more protection than a standard screen protector. Watch the video. Spoiler: a 255g ball bearing is dropped from 48cm onto a Gorilla Glass 2 panel with Rhino Shield and escapes intact. The same bearing is then dropped from a mere 9cm onto the same glass panel which is now using a "standard" screen protector. This time, the screen cracks all over.
However, someone who has more experience in industrial design or phone durability may be able to dispel the Rhino Shield claims. Maybe their test was not representative of an actual drop. Maybe edge protection is far more important.
One thing is certain about your advice... I'm not going to heed it!
Edit: this video is a more direct comparison, using a real phone this time. It seems very impressive, but I'm still concerned about hire important edge protection is in the case of a real world drop. http://www.youtube.com/watch?v=Jk70XEYk53Y
Edit 2: this video actually had drop results and they seem promising. I'm going to bite the bullet and get one. I'll try to remember to update this thread in the future if my phone breaks. If I don't, assume it hasn't! http://www.youtube.com/watch?v=humEMjHElG0
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i posted in the rhino thread about the edge not being protected so there's not a lot of real drop protection. Im not and expert on phone design but if you take a look at your phones or videos of drop test, esp. the ones in slow mo, you can see that on a flat surface the phone will impact the edges most of the time. There's lots of pics of phones with shattered screens and the ones from drops usually are cracked from an edge or corner. the Nexus 4 is going to be worst than other phones because the screen curves around the bezel exposing more glass in a vulnerable area that is not covered by the screen protector. If you want drop protection get a case with lip around the screen. Get a screen protector if you dont want scratches.
Android001 said:
You can either back them on Kickstarter and choose the Nexus 4 front and back protector as a 'reward' (costs £16 to get that reward).
Alternatively you can wait for it to come into production and buy it just like any other product.
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Click to collapse
backing a kickstarter will not guarantee you get anything, most fail even the ones with enough backing and there's no refunds with kickstarter. You are also getting an untested product until someone can get it and verify the manufacture's claims.

My horrible S4 experience

First of all, let me say that I really like the S4. I sold my iPhone 5 and be able to buy it at full price when it was released. I like the size, it's just about perfect size for me, fits well in my hand. The air gestures and air views are pretty nice, they come in handy. Coming from an iPhone, having a replaceable battery is priceless, I liked being able to swap out my low battery with a full charged one.
My first S4 broke while in my pocket on 5/6, I wasn't doing anything out of the ordinary, was just doing things around the house, when I pulled it from my pocket there was a crack from the upper right corner down the middle of the left side. The AMOLED display under the glass is what broke, device was unusable, nothing showed on the screen except some colors on top left above the crack.
After fighting with AT&T and Asurion the entire next day, AT&T agreed to give me an early upgrade. So I bought a new one on 5/7.
I received my new S4 on 5/10, then this morning, 5/15, while at work I was squatted down, texting, and dropped it from around knee level on carpet with padding over concrete and it cracked the AMOLED display, this time in the upper right corner, with 4 cracks from the side to about an inch into the display.
This S4 had a Spigen Ultra Thin Air case on it, as well as Spigen's Glas.t Slim screen protector.
I don't expect manufacturers to make phones that are indestructible, but this seems ridiculous to me.
I was a long time Apple user before I bought the S4, I don't think I will ever go back, but I'm regretting going with Samsung now. I've spent over $900 between both devices and now they are both in the mail (as well as almost $200 in accessories that are worthless now), for Samsung to evaluate, so for the next two weeks I'm stuck with using an old S2 that likes to reboot every 15 minutes.
I've read a few posts on here about people breaking the screen under the glass like I did. So I'd be careful if you own one.
Ryanmp said:
First of all, let me say that I really like the S4. I sold my iPhone 5 and be able to buy it at full price when it was released. I like the size, it's just about perfect size for me, fits well in my hand. The air gestures and air views are pretty nice, they come in handy. Coming from an iPhone, having a replaceable battery is priceless, I liked being able to swap out my low battery with a full charged one.
My first S4 broke while in my pocket on 5/6, I wasn't doing anything out of the ordinary, was just doing things around the house, when I pulled it from my pocket there was a crack from the upper right corner down the middle of the left side. The AMOLED display under the glass is what broke, device was unusable, nothing showed on the screen except some colors on top left above the crack.
After fighting with AT&T and Asurion the entire next day, AT&T agreed to give me an early upgrade. So I bought a new one on 5/7.
I received my new S4 on 5/10, then this morning, 5/15, while at work I was squatted down, texting, and dropped it from around knee level on carpet with padding over concrete and it cracked the AMOLED display, this time in the upper right corner, with 4 cracks from the side to about an inch into the display.
This S4 had a Spigen Ultra Thin Air case on it, as well as Spigen's Glas.t Slim screen protector.
I don't expect manufacturers to make phones that are indestructible, but this seems ridiculous to me.
I was a long time Apple user before I bought the S4, I don't think I will ever go back, but I'm regretting going with Samsung now. I've spent over $900 between both devices and now they are both in the mail (as well as almost $200 in accessories that are worthless now), for Samsung to evaluate, so for the next two weeks I'm stuck with using an old S2 that likes to reboot every 15 minutes.
I've read a few posts on here about people breaking the screen under the glass like I did. So I'd be careful if you own one.
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That sucks dude. But hey, a little advice...fix that S2! If it's rebooting like that, there's something wrong. There are several super-stable Jelly Bean roms available for flashing these days. I come from that world, so I know it like the back of my hand...PM me if you'd like me to help you make your S2 awesome.
Before anyone says this isnt a necessary thread, I think it is.
Having a 32GB and having spent money on my device and screen protector and cases I'd like to know this too, so I would love to hear from anyone else that has broken their device easily
Damn that sucks OP. I think you have bad luck with the S4, I remember when you mentioned the S4 screen cracking while it was in your pocket. I would get another phone if I were you.
I have a really hard time "feeling sorry" for people who drop and break their phones and complain.
I don't know what kind of response (pity?) that you want from people.
Drop the iphone 4 in just the right spot and it'll crack too. Every phone is the same more or less.
Don't want a broken phone? Don't drop it. You break it that way, the fault is no ones but yourself.
Felixpau86 said:
I have a really hard time "feeling sorry" for people who drop and break their phones and complain.
I don't know what kind of response (pity?) that you want from people.
Drop the iphone 4 in just the right spot and it'll crack too. Every phone is the same more or less.
Don't want a broken phone? Don't drop it. You break it that way, the fault is no ones but yourself.
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That's kinda of an ignorant comment, the OP had his screen cracked and it was just in his pocket so no drop at all. The second time it was a drop but it is his experience and I understand it especially when you purchase a device this expensive twice. Don't be rude man.
His story for breaking in his pocket was "while around the house". So whats to say he didn't accidentally smash it again something while doing housework or anything else like a table?
Dropping your phone - what do you expect? Go buy a Nokia if you plan on dropping it. Even then im sure drop proof isn't part of any phone's warranty.
Pretty straight forward. You may not like my "tone" but you can't honestly count it against the phone if you're not keeping it safe. The error is human in this case. Own up to it and take better care of your phone.
I've cracked iphones and android screens and bodies before, it was probably my fault in handling it; but you definitely won't see me running to a forum and complaining about the manufacturer having shoddy quality when it was clearly human error.
I'm starting to wonder if maybe it's the Chinese models in specific breaking like that because I have seen multiple S4's dropped now WITHOUT ANY CASE from 6 feet and survive with only scrapes to the actual frame and here you have a case AND a glass screen protector, and it falls from half the height and suffers catastrophically.
Has to be something more going on here. Reviews will also show the phone can survive falls just like any other premium metal phone and then some, so quite an odd case here
ALSO to everyone else, stop hating on the OP. Yea I have to agree it's just really vague to say your phone was just up and broken, but I'm willing to look at it as the OP is telling the truth cause at worst, even if he is lying, it really don't matter.
No offense OP, but I'm going to call bull**** here. You have to be leaving out something -- even if it's by accident. I've had smartphones with larger screens for 5+ years now, and not once have i cracked or broken a phone. The last phone that broke was the first nokia clamshell that came out -- and that was after i dropped it from standing on to a concrete floor. Even then it worked still, the plastic just cracked a bit.
There is no way you broke your phone just having it in your pocket -- unless you were wearing super tight hipster jeans with your keys in your pocket. Futhermore, dropping your phone 2 feet on to a padded floor, won't just break your phone either....it just wont.
I've dropped my s3/s4 many times on to my wood floor now without any issues (without a case).
Also, wouldn't your phone be under the 14 day return policy anyway? If anything happens in those 14 days, you get a new one?
Overall, this just doesn't make sense. I think you are omitting some key details here; these phones ARE NOT that fragile.
EDIT-- How did you figure $900 dollars between two phones plus $200 in accessories?
A new line/renewal should be about $200-250 per phone; cases run $30-35, USBs 5-10, screen protector 7-15....
You should have gotten insurance.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
I'm not asking for anything, I'm just putting this info out here.
In my experience, the S4 is easily broken.
And it's not glass that broke in both of mine, it was the display under the glass, the device was not usuable after. The glass was pristine on both, for that matter the both phones were as well, just the display cracked.
You can do what you want with the info, I'm just letting people know what happened with my 2 devices.
When you keep you phone in your pocket, make sure you always keep the screen against your leg. I broke my first Galaxy S2 with the screen out in my pocket when I leaned against a table.
I am shocked that the 2nd time with having a GLAS.t tempered glass that it broke.
You spend this kind of money on phone...treat it like your car....GENTLE. I have had a smartphone for years and not even 1 scratch on any phone I have ever owned. It is like your girlfriend or wife...Gently...
Very expensive way to learn.
Sent from my SAMSUNG-SGH-I337 using xda premium
Let's be realistic. It's no secret this phone is easily broken. And tbh, when you say something like "it's all your fault because you dropped it is a bit ridiculous. I've dropped my gs2 more times than I can count, face down, from up high, sliding across concrete etc, and the screen is still fine, but the build quality on the gs4 is seriously lacking. I'm scared to even buy one after hearing all these stories. For now I'm sticking to my gs2
Sent from my SGH-i777 using Tapatalk 2
artvandalay22222 said:
Let's be realistic. It's no secret this phone is easily broken. And tbh, when you say something like "it's all your fault because you dropped it is a bit ridiculous. I've dropped my gs2 more times than I can count, face down, from up high, sliding across concrete etc, and the screen is still fine, but the build quality on the gs4 is seriously lacking. I'm scared to even buy one after hearing all these stories. For now I'm sticking to my gs2
Sent from my SGH-i777 using Tapatalk 2
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How can you say the build quality is lacking if you don't even have one?
Just to be safe, think of it this way, if you drop it, it WILL crack. Of course, it might not but if you think it will every time, maybe a little more precaution will be taken. It doesn't matter if it was a mistake...just don't drop it. Any phone that is mostly screen will always have a certain level of fragility and should always be treated that way. It doesn't mean the build quality is bad.
TheAxman said:
You spend this kind of money on phone...treat it like your car....GENTLE. I have had a smartphone for years and not even 1 scratch on any phone I have ever owned. It is like your girlfriend or wife...Gently...
Very expensive way to learn.
Sent from my SAMSUNG-SGH-I337 using xda premium
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Or like telling your wife about your girlfriend... handle it very carefully... like your life depends on it.
Samsung does extensive hard use testing on its handsets so I wonder if this was a bad batch or something. Thanks for sharing your experience. Hopefully we don't see a bunch of these threads popping up.
Sent from my HTC One X using xda app-developers app
Ya my S4 broke too, dropped mine 2 or 3 feet in a case and the screen shattered, build quality is not there imo
Sent from my SAMSUNG-SGH-I337
well... i was just thinking about investing in a good case.. but now, i think i will buy insurance instead.. or maybe just sell it off.. really cant afford to loose an expensive phone like this.
thanks for the info.

[S4 Active] Talk about rugged! Where should I get a battery?

I was climbing a 65 foot route today when my S4 Active slipped out of my pocket. Why I had it in there in the first place is a lesson I should never had to learn... Needless to say, it was there and it fell out from about 50 feet up. Remarkably, I watched as it bounced off the limestone shelf below me and bounce up about 8 feet in the air before sailing off down to the scree slope below. Upon initial impact, the back and battery came off and went in completely different directions. I was able to locate the back, but not the battery. Using my wife's battery (she has the same phone), I re-assembled and voila!! It started right up!! Everything seems to be working (so far)! Talk about a rugged phone!!
So... This leaves me without a battery. Where should I pick one up? AT&T store said they don't' stock them. The battery is a b600bu 2600 mAh.
Pics because it did happen. The last pic shows the approximate hight of the fall.
jeremy1701 said:
I was climbing a 65 foot route today when my S4 Active slipped out of my pocket. Why I had it in there in the first place is a lesson I should never had to learn... Needless to say, it was there and it fell out from about 50 feet up. Remarkably, I watched as it bounced off the limestone shelf below me and bounce up about 8 feet in the air before sailing off down to the scree slope below. Upon initial impact, the back and battery came off and went in completely different directions. I was able to locate the back, but not the battery. Using my wife's battery (she has the same phone), I re-assembled and voila!! It started right up!! Everything seems to be working (so far)! Talk about a rugged phone!!
So... This leaves me without a battery. Where should I pick one up? AT&T store said they don't' stock them. The battery is a b600bu 2600 mAh.
Pics because it did happen. The last pic shows the approximate hight of the fall.
Click to expand...
Click to collapse
Ouch man, that sucks! But good to know it lived to fight another day. I dread the day when I will inevitably drop mine, but it most likely won't be 50 feet onto a limestone shelf XD
I ordered my batteries from Amazon.
I bought one of these- http://www.amazon.com/gp/product/B00BW0XZO0/
and one of these- http://www.amazon.com/gp/product/B00B26ZSL2
I swap between OEM batteries and the cheap ones are for backup.
Okay, first of all - GOD DAMN !
Second I kinda got a question. I see a huge ding on the plastic, do you see an impact zone actual overlap glass ( did actual glass got hit on impact) or it's just hit plastic part. Cause I am just trying to understand what is going on here. I know people that dropped SGS4 regular from pocket height and unit was cracked, some with same regular model managed to do gf wall aggro and nothing. Now this. Just trying to understand Glass and LCD, how different it in both units. And in your case , just change back, file plastic a bit or get a overlapping case and it's like new.
russiandivxclub said:
Okay, first of all - GOD DAMN !
Second I kinda got a question. I see a huge ding on the plastic, do you see an impact zone actual overlap glass ( did actual glass got hit on impact) or it's just hit plastic part. Cause I am just trying to understand what is going on here. I know people that dropped SGS4 regular from pocket height and unit was cracked, some with same regular model managed to do gf wall aggro and nothing. Now this. Just trying to understand Glass and LCD, how different it in both units. And in your case , just change back, file plastic a bit or get a overlapping case and it's like new.
Click to expand...
Click to collapse
From what I have read the regular S4 has a small bezel that flexes on impact which makes the screen an easy target. This bezel is not only thicker but it goes a little bit before the glass meaning the plastic will hit the ground instead of the glas. This gives it a little more protection.
That is crazy and does my heart good to see it survive
I found Hyperion brand batteries on amazon
When I was younger, my remote controlled cars always ran longer on them. And they're water proof guaranteed.
2 for 20 + a separate charger just for the spare.
Plus their tech shop has a phone so you talk with engineers, which is pleasant.
Sent from Galaxy S4 Active SGH-1537 in Louisiana
Thats amazing on your drop....Hopefully that fall isn't a fluke, and these phones are a bit tougher than the average user is used to.
I got the Anker batteries for the GS4, but the batteries are slightly thicker...they will definitely work in the GS4 active, but i question if it will keep the waterproof seal intact. I plan on using the charger, with more oem samsung batteries.
http://www.amazon.com/Samsung-Galax...ie=UTF8&qid=1373038976&sr=1-1&keywords=b600bu
you can buy them here... I've not yet ordered these though, so I cant personally vouch for them.
joshuadjohnson22 said:
From what I have read the regular S4 has a small bezel that flexes on impact which makes the screen an easy target. This bezel is not only thicker but it goes a little bit before the glass meaning the plastic will hit the ground instead of the glas. This gives it a little more protection.
That is crazy and does my heart good to see it survive
Click to expand...
Click to collapse
I was never comfortable with my regular old S4. Especially with reports of it breaking in peoples pockets with no trauma...
I'm glad to see the Active taking a huge hit and living. But I'm still putting a case on it.
Thanks for sharing.
you just got lucky, it all depends on the 'impact zone', I bet my life if the impact zone were the glass or corner the history will be different.
eortizr said:
you just got lucky, it all depends on the 'impact zone', I bet my life if the impact zone were the glass or corner the history will be different.
Click to expand...
Click to collapse
I guess that's exactly what I am wondering. I mean where are thouse drop tests when you need one. I mean that gorilla glass is perhaps more gorilla'sh
Do they make slightly thinner batteries? So it will make wireless charging less risky.
Sent from my SAMSUNG-SGH-I537
Yup, totally lucky. An impact on the screen would've surely destroyed it. As it is, there is a large dent in the back cover. I'll probably have to replace it. But, the story holds and I'm still impressed it survived the fall at all.
I picked up a battery from Batteries+. It does seem just a tiny bit bigger. I'll probably order the Samsung just to be safe.
Sent from my SAMSUNG-SGH-I537 using xda app-developers app
How is the fit on the cheap ones? I heard the ankers are thicker so Im concerned about the seal?
_MetalHead_ said:
Ouch man, that sucks! But good to know it lived to fight another day. I dread the day when I will inevitably drop mine, but it most likely won't be 50 feet onto a limestone shelf XD
I ordered my batteries from Amazon.
I bought one of these- http://www.amazon.com/gp/product/B00BW0XZO0/
and one of these- http://www.amazon.com/gp/product/B00B26ZSL2
I swap between OEM batteries and the cheap ones are for backup.
Click to expand...
Click to collapse
jefem24 said:
How is the fit on the cheap ones? I heard the ankers are thicker so Im concerned about the seal?
Click to expand...
Click to collapse
Now that you bring it up, they are a little bit thicker than the stock battery, but the the cover seems to fit just fine. No clue about the seal, I have no intention of doing a dunk test to find out
Just dropped mine three feet and it cracked in two places. Just my luck lol.
No Offense... but I don't know how you guys do this. I have NEVER. EVER. Dropped a smartphone... let alone a cell phone... or cracked a screen. Since 1998...
TenEightyPee said:
No Offense... but I don't know how you guys do this. I have NEVER. EVER. Dropped a smartphone... let alone a cell phone... or cracked a screen. Since 1998...
Click to expand...
Click to collapse
Good thing now that you have the super dentable aluminum One. All of my friends that have Ones without cases already have dents in the frame. Lol.
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2
JasonJoel said:
Good thing now that you have the super dentable aluminum One. All of my friends that have Ones without cases already have dents in the frame. Lol.
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2
Click to expand...
Click to collapse
Exactly. Fortunately I contacted the death star and they are shipping me a new one free of charge.
If you register your device on Samsung.com, they will send you a coupon for 50% off any accessory that is 49.99, all oem products. You may want to check that out as well.

2 Foot Drop - Screen Cracked! So much for this phone's durability!

Just a warning to everyone wanting to get this phone because it can "take the drops."
So I'm getting ready to watch the World series, sitting on my sofa and my V10 falls off the edge of the sofa on to the floor and guess what? The SCREEN CRACKED! Are you kidding me LG? You boast how this thing can take the drops and my phone falls TWO FEET and the screen cracks? Now I have to pay a deductible to get another phone? Yeah...let me get that phone, take it in and trade it for a different brand. Not sure if mine is defective or something but I've had bigger drops on other phones that had no issues. This is NOT what I expected from this phone - a phone I was hoping to keep and carry with no case. HORRIBLE experience! My G4 can take a bigger drop than that!
It's physics and coincidence. You were unlucky enough to have it a weak spot.
It happens.
Sadly, LG doesn't do the one free screen replacement like some other OEMs do.
Any phone can shatter with one unlucky 2 foot drop. LG is no different.
Sorry about the broken screen, though. That does suck.
Sent from my LG-H901 using Tapatalk
Sorry for your loss.
I get that but they WILL be hearing from me since they tout in commercials how you can drop the phone and it can take it. Hopefully with the phone being so new they won't want the negativity out there about this phone and since I have the G4 and the V10, maybe they will be nice enough to take care of it. Who knows? Can't hurt to try. I'll update the thread once I talk to them.
Well, they only tested to drop the phone at 1-1.5 foot, anyway.
Ryu Kenshin said:
Well, they only tested to drop the phone at 1-1.5 foot, anyway.
Click to expand...
Click to collapse
Actually, this is from LG's website:
1. The LG V10 passed a military standard test for shock (MIL-STD-810G Method 516.6, Procedure IV – "Transit Drop"") that consists of 4-foot drops onto 2" of plywood over concrete. The test includes impacts on every face, edge and corner of the device. Further, the device passed an enhanced version of the Transit Drop test consisting of 26 drops from 4 feet onto a concrete surface. "Passed" is defined as the absence of any of the following issues: surface cracks, inoperability of device including camera, and separation of screen from monitor. Device may not perform as tested in all conditions. Test performed in controlled environment. Do not attempt.
I get that "device may not perform as tested in all conditions" but for Pete's sake, this thing dropped 2 feet onto carpet.
Very sad.
Sent from my LG-H901 using Tapatalk
CARPET? I'm sorry, but I don't believe that. There is no way your phone dropped 2 feet onto a soft, impact absorbing surface like carpet and broke. Carpet is probably the safest thing you could possibly drop the phone on!
Wow, that is certainly sad. Man I hope they will replace it
Nitemare3219 said:
CARPET? I'm sorry, but I don't believe that. There is no way your phone dropped 2 feet onto a soft, impact absorbing surface like carpet and broke. Carpet is probably the safest thing you could possibly drop the phone on!
Click to expand...
Click to collapse
I swear to you. I even sarcastically said to my wife, "Oh no...my phone fell. I'm SOOOO Worried." Then I picked it up and it was cracked. I was completely shocked myself. I kept saying, "ARE YOU KIDDING ME?????!!!!" Had I dropped it getting out of my car or something onto concrete, I would understand. I'm still in shock.
By the way ---- it's berber carpet and there's currently no padding under it because we had a flood and are waiting for new flooring. Thin carpet on top of concrete. Still...CARPET.
I am sorry, i recently dropped my Nexus 6. Although it didn't hit carpet it did have a case. I was bummed non the less
Thats unfortunate. No two pieces of glass are the same though. I work on concrete all day and i cant tell you how many phones ive dropped on it and never cracked a screen, knock on wood. I'm like you, I don't plan on using a case with this phone. I may think twice about that now.
Still waiting to receive my device but you don't need a case to protect the screen... Get a tempered glass protector
Best $8 investment you can make on your $600 phone
Sent from my D5803 using Tapatalk
jdiddy_ub said:
Still waiting to receive my device but you don't need a case to protect the screen... Get a tempered glass protector
Best $8 investment you can make on your $600 phone
Sent from my D5803 using Tapatalk
Click to expand...
Click to collapse
I ordered it online last night from Amazon. They didn't have them in store when I bought it.
Wrightperspective said:
The SCREEN CRACKED!
Click to expand...
Click to collapse
Yikes, I feel you.
Although it really is the physics of the matter, and drop tests are based on statistics, I feel you.
It goes completely against what you were lead to expect, and I agree, you need to let LG know, and everyone else who will listen.
I can't imagine the horror. Complain everywhere for what it's worth. 'Bad luck' would not appease me either in this situation.
I feel you.
Complain to LG maybe they will replace it
Sent from my LG-H901 using Tapatalk
Photos??? (or it never happened)
(No offense)
moSess said:
Photos??? (or it never happened)
(No offense)
Click to expand...
Click to collapse
No other phone available to take photos right now (Wife sleeping with her iPhone plugged in and white noise on). But why would I make this up? I will post photos tomorrow night after work. Or maybe in the morning.
Definitely happened.
Wrightperspective said:
No other phone available to take photos right now (Wife sleeping with her iPhone plugged in and white noise on). But why would I make this up? I will post photos tomorrow night after work. Or maybe in the morning.
Definitely happened.
Click to expand...
Click to collapse
Why would you make this up?
...because you want to feel the love of my rainbow Unicorn.
For the time being, thread has been closed per OP request.

First time dropped any phone on parking lot pavement =(

Just dropped my S7 Edge getting out the car flat on the face and heard the loud sound of gorilla glass you are familiar with in drop test videos. The screen is fine with just a few sand grain sized scratches where the ridged rock pavement hit.
First time I've scratched a new device the first week. My soul died a little inside. Lucky this screen still feels smooth and only when looking for the scratches can I see them and I can't feel them with my finger nail without effort.
sorry to hear that, I have been using those wet install screen protectors just incase
I heard they made the glass stronger but its more likely to get scratches
Wear it with pride. Your phone just has some character now.
Some ugly character, but mine slipped out my pocket when I sat down on some steps. Hit left corner, I know the next day I went and got an otterbox symmetry for it!
Hawkhell said:
Just dropped my S7 Edge getting out the car flat on the face and heard the loud sound of gorilla glass you are familiar with in drop test videos. The screen is fine with just a few sand grain sized scratches where the ridged rock pavement hit.
First time I've scratched a new device the first week. My soul died a little inside. Lucky this screen still feels smooth and only when looking for the scratches can I see them and I can't feel them with my finger nail without effort.
Click to expand...
Click to collapse
That hurts my heart. The last time I did that was with the HTC MYTOUCH 4G back in the day. Same way to driving, talking and put phone on lap. Forgot about it and jumped out the car at gas station phone goes screen down but my story did not end like yours. My screen was shattered it every possible area lol. Nice these are much tougher.
Sent from my SM-G935T using Tapatalk
Well 2014 i had preordered my galaxy note 4 and got it a week early. The next day i dropped it and cracked the screen lol. At the time no cases were available so i was out of luck
Sent from my SM-G935T using Tapatalk
Whenever I drop a device I just pick it up without looking at it and just put it in my pocket and check it out later when I cooled down
Dropped mine yesterday for the first time. Literally from about 2 feet just sitting in a chair. I'm so pissed.
Oh my I hope you have some kind of insurance for that. Sorry that looks very bad with that amount of damage I don't think the water resistance will work.
Use a case, these are fragile phones and before you get into the it takes away from the beautiful design...blah blah look at the picture two posts above.
jthornton71707 said:
Dropped mine yesterday for the first time. Literally from about 2 feet just sitting in a chair. I'm so pissed.
Click to expand...
Click to collapse
Ouch!
Yeah I totaled my phone about two weeks ago, already got a replacement tho. I'm now sporting a zagg screen protector and otterbox case. One interesting thing I noticed was that despite my screen having many cracks in it there wasn't a single scratch on the glass. So the glass is much more scratch proof than before
IQ Shield is a clone of Zagg at half the price. I can't tell the difference between the two products. I'm happy with the Spigen premium bumper case I got for my S7e also.
KurrentUser said:
IQ Shield is a clone of Zagg at half the price. I can't tell the difference between the two products. I'm happy with the Spigen premium bumper case I got for my S7e also.
Click to expand...
Click to collapse
My Zagg shield keeps popping out from the top because of my case. Not the best fit in my opinion I would of muched rather have seen the whole screen covered. But I'm learning not to give a Sht. Just ordered the "super chrome" slickwrap for my silver S7 edge. Man it gone blind some motorists. At least now it will protect the back glass while looking even glossier. I'm a shiny guy
Sent from my SM-G935T using Tapatalk
nano303 said:
My Zagg shield keeps popping out from the top because of my case. Not the best fit in my opinion I would of muched rather have seen the whole screen covered. But I'm learning not to give a Sht. Just ordered the "super chrome" slickwrap for my silver S7 edge. Man it gone blind some motorists. At least now it will protect the back glass while looking even glossier. I'm a shiny guy
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
The case I have doesn't interfere with the screen protector. The important thing about applying those Zagg like screen protectors is the surface must be 100% free of oil and grease from handling.
I have always used skinomi, and i always will. That is all.
My Zagg shield is yellowish...ew
Sent from my SM-G935T using Tapatalk
Guys i learned before even buying a new phone especially the s7 Edge? Have a case and a good screen protector head of time. So u can have it all ready when u get the phone in hand!!
Son Rise said:
Guys i learned before even buying a new phone especially the s7 Edge? Have a case and a good screen protector head of time. So u can have it all ready when u get the phone in hand!!
Click to expand...
Click to collapse
I had a Spigen case for the S7E (and a shield I had not installed yet) and managed to drop it off front porch. From5 feet it fell another 1-2 feet and bounced off wood step then bounce off of down-sloping cement walkway into the grass. It did not make contact with the glass, and did not even scratch the case. Took the phone out, and no damage to the body at all.
The phone out of the case is very slippery, so was surprised when this happened. Dropped it the same way I broke a screen on a Note 2 a few years back - taking a picture. In that instance, I was reimbursed full price by AMEX, even though it could be (and was) repaired. I had paid full price at that time for the phone.
This time I am doing the 24 month payment plan (for two phones) - and after almost smoking it, I did some thinking. I had paid a down-payment on one, and was getting ready to make the first payment through BOA e-billing and realized I needed to also pay the first three months with the same AMEX card in case I had a claim during the 90 reimbursement period. In this case, they would reimburse the amount I had paid and pay the rest directly to Tmo.(or maybe to a repair shop if they insist on going that way).
So for any other butter fingered owners who bought it with the payment plan and with a credit card with a replacement period guarantee - make sure you pay at least the monthly amount due for the device during that period covered with the same card. Just to be safe, I just paid TMo 3 months on both devices separate from my regular payment.
Still can't believe I dropped it - thank you Spigen! And better bet the scree protector on soon.
I am still thinking of selling it and getting a 935FD on eBay (damn you Samsung for locking the bootloader). Getting it paid by insurance would be easier, but I will not deliberately do that. But still have 2 more months of coverage....

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