In-App Touch Issue - Nexus 5 Q&A, Help & Troubleshooting

Does anyone else have issues with selecting stuff while in apps. Like when another app menu pops up, you can't select it?
Example: I've had issues when I open up an app and then trying to authorize Dropbox for it. Dropbox then opens up inside the original app, but I can't select anything. It's like the touch just stopped working. The only way to get out of it is pressing back.
Another more recent one is in the app TabbedOut, when I go to select Google Wallet as my form of payment, I can't change the card or select Accept.
Here's a video of what I mean:
https://www.youtube.com/watch?v=vyRvHXntAFA&feature=youtube_gdata_player
Does anyone else have this issue and know a fix? It's quite annoying.
Thanks.

No one else is having this issue? Or have any ideas on what I could do to fix this?

jbdavies said:
No one else is having this issue? Or have any ideas on what I could do to fix this?
Click to expand...
Click to collapse
Do the power and volume buttons still work when the screen stops responding?

Yes and yes.

When the screen is off, and you press the power button, does the screen come on immediately as usual, or is there a delay?

Comes on immediately. Everything is working perfectly fine. It's just I can't select anything on the "pop-up" menu that shows up. Even the back/home/recent apps "buttons" work on the screen.

I would try clearing cache and data in recovery. While you're there, might as well fix permissions.

Wipe data or format data?

jbdavies said:
Wipe data or format data?
Click to expand...
Click to collapse
wipe

It did this on another ROM I was running. Even after a full wipe it still does it on this ROM (stock 4.2.2).

jbdavies said:
It did this on another ROM I was running. Even after a full wipe it still does it on this ROM (stock 4.2.2).
Click to expand...
Click to collapse
Sorry, that's all I got.

Might be a bit late to the party here. Seems to be a dropbox app issue affecting lots of apps. Try installing the app from the dropbox.com site or uninstall dropbox and validate through the normal website authentication.
https://www.dropbox.com/android
Direct Link: http://dl.dropbox.com/u/6993309/Dropbox.apk
Once it's authenticated you should be fine reinstalling the play store version.

Related

Play store not saving scroll spot

Whenever I scroll down a list and go to a selection and then back it will lose it's spot and go back to the top. Really annoying. Anybody else have this problem? I tried wiping cache and data in the app but it didn't fix it.
Imatoasta said:
Whenever I scroll down a list and go to a selection and then back it will lose it's spot and go back to the top. Really annoying. Anybody else have this problem? I tried wiping cache and data in the app but it didn't fix it.
Click to expand...
Click to collapse
I have the same issue... Stock. This sucks and i hope they fix it.
Yeah' I have the same issue.. I used to have it with my tablet (Xoom), but something was fixed, and now it works fine.. not sure why the S3 shouldn't work as well.
scrool spot
i have the same issue, drives me crazy
i tried the phone right out of the box and have it and also tried it rooted with root66 method and still same issue.
Good to know I'm not the only one with this problem.

Some odd Force Closing issues

Hey guys, since rooting my Ultra I have noticed that I have two particular apps force close...one is the Play Store, it just randomly force closes and once it does it won't stop and then I am forced to reboot the phone in order for it to work but surely enough it just randomly happens again.
Also I have a problem with what I believe is the phone app force closing and this too seems to be at random. Both force closes don't seem to have a specific trigger... I'll just unlock the phone and boom FC or I'm browsing the forums and BOOM FC.
All I've done was root the phone, freeze the amazon apps (sometimes I delete them) and then I also remove or freeze all Verizon apps minus My Verizon...ooh and I freeze all the "set up" apps but I am not sure if any of this has to do with the FC's.
I have kind of been curious of maybe when I restore my phone to stock if maybe I'm not using the correct files even though it says they or X1080 obake files...
Could anyone shed some light on my issue here or is anyone else going through this as well? It's very frustrating having these random FC's especially when its the play store!
Sent from my XT1080 using Tapatalk
ahjee said:
Hey guys, since rooting my Ultra I have noticed that I have two particular apps force close...one is the Play Store, it just randomly force closes and once it does it won't stop and then I am forced to reboot the phone in order for it to work but surely enough it just randomly happens again.
Also I have a problem with what I believe is the phone app force closing and this too seems to be at random. Both force closes don't seem to have a specific trigger... I'll just unlock the phone and boom FC or I'm browsing the forums and BOOM FC.
All I've done was root the phone, freeze the amazon apps (sometimes I delete them) and then I also remove or freeze all Verizon apps minus My Verizon...ooh and I freeze all the "set up" apps but I am not sure if any of this has to do with the FC's.
I have kind of been curious of maybe when I restore my phone to stock if maybe I'm not using the correct files even though it says they or X1080 obake files...
Could anyone shed some light on my issue here or is anyone else going through this as well? It's very frustrating having these random FC's especially when its the play store!
Sent from my XT1080 using Tapatalk
Click to expand...
Click to collapse
The two attached images are two force closes I got by either a phone call being received or after turning off WiFi
Sent from Ahjee's Ultra
ahjee said:
The two attached images are two force closes I got by either a phone call being received or after turning off WiFi
Sent from Ahjee's Ultra
Click to expand...
Click to collapse
That error seems to be pertaining to the Download Manager app. Try this;
1. Go to MENU
2. Go to SETTINGS
3. Go to APPS
4. Look for DOWNLOAD MANAGER under ALL
5. Disable it then enable it
6. Clear data and cache
opt05 said:
That error seems to be pertaining to the Download Manager app. Try this;
1. Go to MENU
2. Go to SETTINGS
3. Go to APPS
4. Look for DOWNLOAD MANAGER under ALL
5. Disable it then enable it
6. Clear data and cache
Click to expand...
Click to collapse
thanks, i'll give it a shot...
Any idea why my google play store will force close and not work until reboot?
ahjee said:
thanks, i'll give it a shot...
Any idea why my google play store will force close and not work until reboot?
Click to expand...
Click to collapse
It could all be related to the Download Manager app as is a system service that handles long-running HTTP downloads.
opt05 said:
It could all be related to the Download Manager app as is a system service that handles long-running HTTP downloads.
Click to expand...
Click to collapse
K, I am currently restoring my phone back to stock, after i re root and everything I'll see if the problem persists, if so I will go ahead and do as you suggested. Thanks again for insight.
opt05 said:
It could all be related to the Download Manager app as is a system service that handles long-running HTTP downloads.
Click to expand...
Click to collapse
i believe you were right, using TiBu i wiped data and cache and i don't wanna speak to soon but i havent had those previous FC's i was complaining

Touch Screen Not Working

I had weird problems with Moto G3 touch screen.
1. Touch screen hangs when I restart phone and immediately swipe for notifications.
2. Sometimes home buttons are not working.
3. Sometimes whole touch screen doesn't work. Lock and unlock solves issue.
4. This is really weird. When home button is not working. I press and hold for a moment. Google App starts and all 3 buttons start working.
5. Notification window automatically flashes at regular interval without swiping.
I don't understand. I tried to debug.. It seems software issue not hardware issue. Please help.
Sounds like a lag problem... memory full or runaway app... I would first do a cache wipe, then check memory usage and make sure it isn't almost full, then look at storage because I have seen phones do this when internal storage is very limited.
Thanks for reply. One more problem added
acejavelin said:
Sounds like a lag problem... memory full or runaway app... I would first do a cache wipe, then check memory usage and make sure it isn't almost full, then look at storage because I have seen phones do this when internal storage is very limited.
Click to expand...
Click to collapse
I have done factory reset twice. I always keep enough space in phone. I cleanup everyday. Memory issue can never be problem for me. I dont keep unnecessary data. Now i have observed one more problem. Notification window automatically flashes at regular interval without doing anything.
jigarmori said:
I have done factory reset twice. I always keep enough space in phone. I cleanup everyday. Memory issue can never be problem for me. I dont keep unnecessary data. Now i have observed one more problem. Notification window automatically flashes at regular interval without doing anything.
Click to expand...
Click to collapse
Hmm... the whole notification bar is flashing at regular intervals? This really sounds like a software issue... Are you stock?
Honestly, at this point you need to absolutely verify hardware or software... I would factory default, and skip everything in setup, do not add Google account (important!) or restore anything, except login to WiFi. Does it still do it? If so, it is probably hardware and you need to RMA it to Moto, if it is OK then it's a software issue in one of your apps.
Any screen protector or case? Sometimes they are known to do weird things on this device, especially tempered glass ones.
One More Time Factory Reset
acejavelin said:
Hmm... the whole notification bar is flashing at regular intervals? This really sounds like a software issue... Are you stock?
Honestly, at this point you need to absolutely verify hardware or software... I would factory default, and skip everything in setup, do not add Google account (important!) or restore anything, except login to WiFi. Does it still do it? If so, it is probably hardware and you need to RMA it to Moto, if it is OK then it's a software issue in one of your apps.
Any screen protector or case? Sometimes they are known to do weird things on this device, especially tempered glass ones.
Click to expand...
Click to collapse
Thanks for quick reply. I agree with you. It's software issue. It works fine in safe mode. Actual hardware is fine. May be I can try factory reset one more time without adding google account. Okay. I will get back to you once I do reset. Thnx buddy.
Working without Google account
jigarmori said:
Thanks for quick reply. I agree with you. It's software issue. It works fine in safe mode. Actual hardware is fine. May be I can try factory reset one more time without adding google account. Okay. I will get back to you once I do reset. Thnx buddy.
Click to expand...
Click to collapse
Hi.. It's working smoothly without any problem. I haven't added Google account. Now what next? Should I debug which App is causing problem because I can't survive without Google account. I have to add.
Sorry I am new to website. I replied myself
acejavelin said:
Sounds like a lag problem... memory full or runaway app... I would first do a cache wipe, then check memory usage and make sure it isn't almost full, then look at storage because I have seen phones do this when internal storage is very limited.
Click to expand...
Click to collapse
Hi.. It's working smoothly without any problem. I haven't added Google account. Now what next? Should I debug which App is causing problem because I can't survive without Google account. I have to add.
jigarmori said:
Hi.. It's working smoothly without any problem. I haven't added Google account. Now what next? Should I debug which App is causing problem because I can't survive without Google account. I have to add.
Click to expand...
Click to collapse
Add the Google account but don't restore apps... Setup all the Google services and test, if it's OK then start adding apps a few at a time. If it starts acting up its a system settings issue, factory reset and add Google account but don't restore any services at all and continue to setup like a new device.
Sent from my XT1575 using Tapatalk
Ok
acejavelin said:
Add the Google account but don't restore apps... Setup all the Google services and test, if it's OK then start adding apps a few at a time. If it starts acting up its a system settings issue, factory reset and add Google account but don't restore any services at all and continue to setup like a new device.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Ok. Noted.

S7 causing multiple issues (Slowdown, stuttering, auto closing)

Hey,
Yesterday started noticing issues for my S7, which I've had since launch. Have not rooted it or flashed anything to it, but noticed issues yesterday and still occurring now after trying a few things.
Issues include:
-Opening a folder/pressing multi task button, it will probably auto close in a few seconds.
-Kingdom hearts game is now stutters every few secs, music and video.
-Keyboard vibration isn't quite keeping up to button presses.
-General slowness, drag an icon to uninstall it, doesn't direct to the home screen. Even if it did and you dragged it to uninstall, it didn't on one occasion.
-Playing a video on the Youtube app will eventually cause the video to stop/pause every few seconds
I tried clearing system cache, turning off/on, restarting, using smart manager to clear app caches. None of these have seemingly fixed the issues.
Any suggestions would be welcome and greatly appreciated.
Thanks
I think it is related to latest oculus update. try deleting this app if you have it.
Try to factory reset your phone, but if that doesn't help then I would suggest taking it to the repair shop.
Battalgazi1905 said:
I think it is related to latest oculus update. try deleting this app if you have it.
Click to expand...
Click to collapse
Very good point, I did notice that update yesterday, I'll have to try it later when I get the chance, surprised it can mess with the phone despite not being in VR mode though... Thanks for the suggestion!
As for factory reseting, I'd like that to be the last thing to try, as 1. It's gonna be a pain to restore everything back, and 2. I have my bus ticket on my phone using an app, and I think I may lose it if I do this...
XLAAX said:
Very good point, I did notice that update yesterday, I'll have to try it later when I get the chance, surprised it can mess with the phone despite not being in VR mode though... Thanks for the suggestion!
As for factory reseting, I'd like that to be the last thing to try, as 1. It's gonna be a pain to restore everything back, and 2. I have my bus ticket on my phone using an app, and I think I may lose it if I do this...
Click to expand...
Click to collapse
It's because the app is stuck in an install loop, the update never completes
Oculus Rooms is the culprit, kill it until they fix it
No factory reset necessary. Install Package Disabler Pro, disable the following:
- All bloatware (via menu option)
- Facebook App Manager
- Facebook App Installer
- Oculus Home
Reboot, wait 5 minutes, and see how Kingdom Hearts is doing at that point.
Hey guys, recently my phone is acting really weird... Whenever i install a new app from play store, when i try to open it, the app crashes.
If i uninstall it and reinstall from the play store it works just fine.
Any ideas about what could be the issue?
lucasbda1 said:
Hey guys, recently my phone is acting really weird... Whenever i install a new app from play store, when i try to open it, the app crashes.
If i uninstall it and reinstall from the play store it works just fine.
Any ideas about what could be the issue?
Click to expand...
Click to collapse
Try clearing play store cache, if it still does it, boot to recovery and clear caches from there
Great
*Detection* said:
Try clearing play store cache, if it still does it, boot to recovery and clear caches from there
Click to expand...
Click to collapse
Seems to be working! Thanks
lucasbda1 said:
Seems to be working! Thanks
Click to expand...
Click to collapse
:good:
Just to update, I uninstalled all Oculus related stuff and it's all fine again. Thanks a lot!
Only problem will be when I want to use Gear VR again, I presume it will all be installed again, though at this point I don't use it regularly really, so I can leave it for a while.
*Detection* said:
Try clearing play store cache, if it still does it, boot to recovery and clear caches from there
Click to expand...
Click to collapse
Just a quick update
When i did that it worked that day. Now i installed a new app and the craching app issue is back :/
I'll try to clear android cache from TWRP and see what happens
So it worked for one app (the one i tried after clearing the cache). Opened the app and no crashing. Later this week i installed a new app and same problem, so i booted to recovery and cleared cache from there. Installed a new app (google weather i think) and the app crashed... Any other thoughts on that subject?

Possibly os bug or storage failure?

I bought this phone from my friend a week ago. He has been using it for 1 and half year, and he said has no problem with this phone.
Recently I found out there is a bug (maybe) that annoys me everyday.
The gallery is often acting up, not showing the images that I just downloaded. Or, when I save image from VSCO, it is not showing in the gallery. When that happen usually I have to restart the phone to make them show in the gallery.
Ive tried to clear cache the gallery but not working. A restart is a must.
Other gallery/storage related problem that I experienced also causing Whatsap and Instagram. Whatsapp showing blank gallery when I want to share photo. And Instsgram also showing blank preview when I already choose the photo. Sometimes the Instagram is just hang.
Oxygen OS 10.3.1
I hope it's software bug, not hardware problem.
Can anyone help me to clear out this problem?
Thanks in advance!
Doesn't seem to be a software problem. Did you do a factory reset after you got the phone?
Edit: Doesn't seem to be a hardware problem. Ma bad
@MysteryE: before factory reset, clear storage of com.android.providers.media. Then reboot.
[email protected] said:
Doesn't seem to be a software problem. Did you do a factory reset after you got the phone?
Click to expand...
Click to collapse
No, my friend did.
rp158 said:
@MysteryE: before factory reset, clear storage of com.android.providers.media. Then reboot.
Click to expand...
Click to collapse
And how do I do that?
@MysteryE: system settings >apps >show all apps >show also system apps (context menu right above)
search the app in the list and clear its cache and data.
rp158 said:
@MysteryE: system settings >apps >show all apps >show also system apps (context menu right above)
search the app in the list and clear its cache and data.
Click to expand...
Click to collapse
Not found.
There is no "com.android.provider.media"
The nearest match is "com.android.provider.partnerbookmarks"
If I search for "media", the result only one: "Media Storage"
@MysteryE: media storage is fine. I named the AOSP one.
rp158 said:
@MysteryE: media storage is fine. I named the AOSP one.
Click to expand...
Click to collapse
Alright will clear cache and storage and then factory reset. Hope it will clear out my problem *fingercrossed*
Thanks!
@MysteryE: sorry, I said it vaguely. FactoryReset only, when clearing cache&data of the app doesn't work.

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