[Q] (Q) Water damage Moto G - Moto G Q&A, Help & Troubleshooting

So my Moto G fell in the water for like 5 seconds, and then I was stupid and turned him on after 10 minutes. Well the screen worked but speakers, camera and headset plugin we're defect. So then I putted him in a bag of rice for a day, but now he won't start up, he doesn't shows the 3 white leds. Is it the 0% bug?
Sorry for bad English.

TheGerben said:
So my Moto G fell in the water for like 5 seconds, and then I was stupid and turned him on after 10 minutes. Well the screen worked but speakers, camera and headset plugin we're defect. So then I putted him in a bag of rice for a day, but now he won't start up, he doesn't shows the 3 white leds. Is it the 0% bug?
Sorry for bad English.
Click to expand...
Click to collapse
if you are sure it is 100% dry, then plug it in the charger and hold the power button for 2-3minutes. the white led should blink few times. leave it charging for an hour and than unplug it and hold the button and it should turn on.

Ive seen people put their Moto G in water for 30+ minutes, and it was fine. That nano protecting coating is supposed to help.

How long did you put the phone in rice ? It s at least 24h, and even 48h in several cases. Did you take off back cover and sim card ?
Other solution : put your phone in classic (not microwave ! :-/) hoven (not sure of the english word) during 15 minutes at low temperature : 60 to 70 degrees max.
Already tried this tips with a Motorola Milestone 2 and it worked.
Good luck.
sent from my Moto G - KK retail ROM

Check out the video of this Moto G placed underwater.
http://www.mobileburn.com/22487/news/moto-g-survives-30-minutes-underwater-but-its-not-waterproof
Sent from my Moto G using XDA Premium 4 mobile app

Take off the battery cover and dry it out if you haven't already.
This girl put it inside the water for a full 30 minutes, and if your phone fell in for 5 seconds im pretty dam sure it could live.
https://www.youtube.com/watch?v=IVaTKG5q4YI

TheGerben said:
So my Moto G fell in the water for like 5 seconds, and then I was stupid and turned him on after 10 minutes. Well the screen worked but speakers, camera and headset plugin we're defect. So then I putted him in a bag of rice for a day, but now he won't start up, he doesn't shows the 3 white leds. Is it the 0% bug?
Sorry for bad English.
Click to expand...
Click to collapse
R u moto g Hater?
Moto G: 30 Minutes Underwater! (Review Kickoff) - YouTube

I like the phone. But guys, it's misleading! My phone didn't even survive 5 seconds. Don't trust that videos. Or try it out yourself. Hmm, now it's in the charger and the white led is constantly on. But I can't swich him on.

TheGerben said:
I like the phone. But guys, it's misleading! My phone didn't even survive 5 seconds. Don't trust that videos. Or try it out yourself. Hmm, now it's in the charger and the white led is constantly on. But I can't swich him on.
Click to expand...
Click to collapse
But does it seem completely dry inside ? Strange you can t switch it on at all.
sent from my Moto G - KK retail ROM

TheGerben said:
I like the phone. But guys, it's misleading! My phone didn't even survive 5 seconds. Don't trust that videos. Or try it out yourself. Hmm, now it's in the charger and the white led is constantly on. But I can't swich him on.
Click to expand...
Click to collapse
I think you made a big mistake by turning it on after 10 minutes, might have caused a short circuit......

I also think that. But that G that in the water was for 30 minutes survived. But guys, don't buy him with the intention that he's almost water proof. I did that
I think I'll contact the customer support, and maybe they say to just buy a new one, and that they will refund the old one. If that works I'm happy.
I can't send the link, the're afraid of spam. That sucks.

TheGerben, did you manage to solve your problem? I did the same... I drop my phone into water for like 5 sec, two days ago... and now I can't switch it on... not sure what to do...

I think I've just killed my Moto G!!
I accidental put it in the washer whilst it was in the pocket of a pair of jeans , stopped the washing machine before it ever went on any fast cycles and pulled the Moto G out to find it still alive.
The battery showed near flat from what previously would have been a 3/4 full battery, and a red line was shown over a picture of a sim card on the display also.
I powered down the phone and took the back off where the phone was sodden inside the back over the battery etc and gave it a wipe down and stuck the phone over the exhaust of my dehumidifier.
Now when I've gone to turn the Moto G back on it won't fire backup into life, and when I plug the charger in the white led blinks as though it's charging.

Househeadrory said:
I think I've just killed my Moto G!!
I accidental put it in the washer whilst it was in the pocket of a pair of jeans , stopped the washing machine before it ever went on any fast cycles and pulled the Moto G out to find it still alive.
The battery showed near flat from what previously would have been a 3/4 full battery, and a red line was shown over a picture of a sim card on the display also.
I powered down the phone and took the back off where the phone was sodden inside the back over the battery etc and gave it a wipe down and stuck the phone over the exhaust of my dehumidifier.
Now when I've gone to turn the Moto G back on it won't fire backup into life, and when I plug the charger in the white led blinks as though it's charging.
Click to expand...
Click to collapse
if you are 100% sure it is completely dry (if not put it in a bag filled with rice for a day or two), try the following:
-plug it in the charger
-hold power button 2-3min
-leave it charging for an hour
-unplug it
-hold power button for 30seconds
-it should boot

ManBearrrPig said:
if you are 100% sure it is completely dry (if not put it in a bag filled with rice for a day or two), try the following:
-plug it in the charger
-hold power button 2-3min
-leave it charging for an hour
-unplug it
-hold power button for 30seconds
-it should boot
Click to expand...
Click to collapse
I dried the most of the water out using the dehumidifier, but now as I type this reply the Moto G is sealed in a tupa ware tub with a moisture bag where it's going to be left till tomorrow night before going back on charge.

Ok, so it's less than 25 hours away since I gave my Motorola Moto G a little wash in my washer at around 7pm last night, I dried the phone mostly by towel and placed it on the exhaust of my dehumidifier for an hour.
Next the Moto G was placed minus back cover and sim card in an air tight Tupperware tub with a bag of absorbent crystals where it stayed there until 10am this morning.
When I took the Moto G out of the tub, I put it on charge and held the power button as suggested on this thread for around 3 minutes when the phone was put first on charge.
Whilst doing this the Moto G's white led light would blink every so often.
The Moto G must have only been on charge barely 15 minutes before it sprang back into life by itself buzzing and bleeping away with notifications as I'd left it WiFi enabled.
So yes my Moto G is back very much alive!!:laugh:
First test indicates both front and back cameras work fine with no mist, all my settings, apps and messages are still as they were.
The phone now has the sim card placed back in which works fine, the rest of the phone appears to be 100% working although as I type this, I have still yet to make a phone call with it!

Update
Within an hour of the Moto G working again I noticed the sim card fault symbol where the signal band indicator should be, I then powered down the phone and tried to boot it up agin.
.It was dead!!
I took the back off and ragged out the sim card which had moisture on it, this meaans that I hadn't managed to get r'id of all the water inside the Moto G!!
I nipped out to the pound shops for a precision screwdriver set to take the Moto G apart.
Whilst out at the shops I contemplated getting a new sim free Moto G at £159.99 from Argos, but saw "this item is excluded from our 30 day money back guarantee" noted so I turned away without one.
This because if I could get my Moto G working perfectly again, it would be pointless and would have a struggle returning the new Moto G back to Argos if I didn't need it.
Anyway, I returned home and got busy taking the inner back casing off my Moto G to be greeted by globules of water inside.
I wiped off the excess water with kitchen towel and I have place the phone back on the exhaust of my dehumidifier for 30 minutes.
I will post back with updates once I' think the phone has dried out enough to try putting back together and placing it back on charge etc.

Same problem different solution
First of all.. I have dropped my Moto G in the toilet.. 5 seconds later i was blowing water (clean thankfully ) out of every orifice i could find, simcard.. jack, paper towels everywhere and a kind of a wierd panic dance.
I tried to Off the device but the cycle of death (On->bootloader->Off) had begun, with no tools to get to the battery (thanks for the innovative way not to get near the battery Motorola) i just watched as the overheated battery was pulled into the abyss.
Long story short, i got to this thread.. after trying everything I saw here to no avail, got to a hardware store bought a 6$ worth of tools and hands trembling opened the patient up. and this is the exact sequence of actions taken.
-Disconnect the battery from the motherboard.
-Inserted a high amperage charger (5V-3A) (back cover and second back cover off)
-Success.. the 0% screen apeared.. the front faced led started to work (~30sec pulse)
-Unpluged the charger
-Connected back the battery to the motherboard.
-Inserted the charger back
Success..0% screen after a while the M screen (android signed) and then the 0% again (a sign it was charging OK)
After a while (pressed the On/Off button with a credit card no metal near the phone ) i saw the 1%.. after 25 minutes of letting it alone to charge pressed again the On/Off and it boothed into Android.. 12% charged..
After it charged to about 30% switched to a USB charge method for a much lower amp and it's still charging as I write this (34%)
So again thanking Moto for the difficult way to get to the battery, i will advise you to try my method also if everything else fails.
Get creative of have a (low priced) brick for a door stop.

Honestly if you drop it in water for any amount of time.
Take the back cover off.
Remove the screws that make the battery a pain to actually remove and disconnect like a normal phone.
Disconnect the battery from the board and place it in a bowl of rice for a week...yes a week, 7 days...lol
After 7 days plug the battery back in and charge it.
It more than likely is fine.
Most of what I've read here is people doing more damage to their phone while there is still moisture in it causing a short.
I don't even mean to sound harsh, but any moisture plus power equals short. =)

phone saved?
Okay well i dropped my phone in the bath (experiment), and it was fine until 30 minutes later, when the battery ran out and low and behold, it didn't turn on again. Well i went through the typical procedures, in rice in the airing cupboard i even got talcum powder got on to the device, small amount by mistake. The phone would go to the charging screen and reboot and then be back in the charging screen. A continual loop, but always stuck on 0 percent. Week i bought a new battery and charged for an hour or two and after i held down power button got a white light notification, held down the power button for longer and finally it started booting again. This was after no reactions from the new battery at all for his and different charges and my PC USB port. Guess it needed extra time to change up. Anyway I'm writing this from my newly salvaged moto g 4g, that has 64% charge and still going after around 4 hours, it's looking promising! I haven't disconnected my phone from the charger yet, so we'll see but good so far.
So yeah check eBay for a new battery, it may kick your phone into life.
Man xda plaster those Ads forcefully in the centre of the screen on mobile, sank kind of degrades the experience!

Related

Water Damaged but gets to Bootloader

So I wanted to see if my phone would survive a 20min dip in the pool and well it just may have. I waited a day for it dry and had it in rice to help draw out the water. It wouldnt turn on. I took it to ATT and they put in a new battery and it turned on but turned off. I left it hooked up to the charger overnight and woke up this morning to find it at the please insert SIM screen. Now I can only get it to the bootloader screen and it turns off. Anybody have some suggestions on things I can try to get it running again? Nothing is off limits since it not like i have to worry about breaking it....
Tilt2
Update: Plugged it back in the charger and it went all the way to sense again. It says low battery and to connect to charger even though it is, so I'm thinking new battery?
First all leave it to dry some more,another day or so,then try it,i would also get another battery .
by the sound of it the device had not dried properly before you tried to power it on.
good luck.
I just went to ATT to try another battery, but it wouldnt turn on now. Maybe the battery contacts on the phone need to be replaced, is there a place to get parts or to test what needs to be replaced. I have a multimeter and soldering iron.
When you dried it did you have the pc board exposed or has the case still been sealed?
good day.
still sealed. it turned on, i refuse to believe there is still water in there even if that is the fact.
sookster54 said:
Get a bag of rice, fill a large bowl halfway and put the disassembled device ontop then fill the rest of the bowl of the rice and leave for a coule days or so. It fixed my soaked Palm Pilot over 10 years ago.
Click to expand...
Click to collapse
timmymarsh said:
Take out the battery, sim card etc, leave in a dry warm room for 2-3 days, do not be tempted to turn it on before this time.
Good luck, you may be lucky and it dries out fine, but if water has been in there whilst the device was on for some time, then it may be not good news.
Click to expand...
Click to collapse
I Refuse To Believe A Fact.. (there might be a tee shirt here )
But anyway I'm quoting someone that would know. Our devices are like ships in a bottle. Just 1 spec of moisture across 2 legs of an integrated circuit under power will lead to certain failure.
good day.
Update: Last night I gave it another go and the phone turned on again. Earlier in the day I tried bringing it to ATT but a new battery didnt help. When it turned on for me, it would switch from battery mode to charging mode when I plugged in the charger but would still say battery low please plug in charger. Also the charging light doesn't come up when I plug it in, though the led mightve been shorted. Should I be trying to Task 29 and reflash or is this definitely a hardware problem?
Update: Today, I task29 and reflashed the rom with no problem. I even made a phone call and received a call. The speaker may be dead because it didnt ring, but it did vibrate. The main problem seems to be the power management. The phone says the battery is low and turns off after a few minutes. IT does recognize the charger in the taskbar but still has the low battery message pop up. Is there a piece of hardware that is involved in the power management that can be replaced? I was looking at this: http://cnn.cn/shop/touch-pro2-flex-cable-extusb-connector-vibrate-module-p-8259.html

Water damaged - now flashing green and orange. Wont turn on.

After my issues with my One X, my daughter looks to have bricked her One S after dropping her phone in the sink....
Early on Saturday morning my daughter ran through shouting that her One S had just fallen from her pocket and landed in the sink. It was in the water just a second or two. She brought it straight through to me and it was working fine, but the phone was on a constant vibrate. I pulled the sim, and removed the top and bottom cover, and got the hairdryer out. I dried it on cold for 30 minutes (no heat at all) and put it straight in a sealed tupperware box of rice in the boiler cupboard. I had expected to pull it out this lunch time (a full 48 hours later) expecting it to be fine, but after plugging it in to charge on the mains for 4 hours, it wont boot.
At the moment it flashes green and red when on charge, but this disappears when it is removed from charge. This is the same whether it is charged via USB or mains.
When I first tried to start it up, the screen flashed around a third of the way down and the nothing.
Second attempt, I held down the lock button and held it. After a few seconds the three buttons at the bottom flashed 15 (I counted them) times and then nothing.
Third time, as above, but flashed 5 times.
Since then nothing. No flashing, no noise, blank screen.
Incidentally, when it seemed to want to boot it never vibrated (if that helps the diagnosis?)
I haven't got the tools, so I had planned to pick some up tomorrow and order a replacement battery from Ebay. My reasoning is because I have read that the lights I have flashing relate to battery issues.
Any other options? Is there any hope for this phone now?
AW: Water damaged - now flashing green and orange. Wont turn on.
Does it geht recognized when you plug it into you computer?
OK I don't know of it even gets recognized if its turned off, bit its worth a try.
Sent from Space
chouman said:
After my issues with my One X, my daughter looks to have bricked her One S after dropping her phone in the sink....
Early on Saturday morning my daughter ran through shouting that her One S had just fallen from her pocket and landed in the sink. It was in the water just a second or two. She brought it straight through to me and it was working fine, but the phone was on a constant vibrate. I pulled the sim, and removed the top and bottom cover, and got the hairdryer out. I dried it on cold for 30 minutes (no heat at all) and put it straight in a sealed tupperware box of rice in the boiler cupboard. I had expected to pull it out this lunch time (a full 48 hours later) expecting it to be fine, but after plugging it in to charge on the mains for 4 hours, it wont boot.
At the moment it flashes green and red when on charge, but this disappears when it is removed from charge. This is the same whether it is charged via USB or mains.
When I first tried to start it up, the screen flashed around a third of the way down and the nothing.
Second attempt, I held down the lock button and held it. After a few seconds the three buttons at the bottom flashed 15 (I counted them) times and then nothing.
Third time, as above, but flashed 5 times.
Since then nothing. No flashing, no noise, blank screen.
Incidentally, when it seemed to want to boot it never vibrated (if that helps the diagnosis?)
I haven't got the tools, so I had planned to pick some up tomorrow and order a replacement battery from Ebay. My reasoning is because I have read that the lights I have flashing relate to battery issues.
Any other options? Is there any hope for this phone now?
Click to expand...
Click to collapse
It could be that the device has 0% battery.
Try to plug it in the charger and hold the power button for so 15 min.
Then try constantly to turn on(plluged im the charger)
This should help
Sent from my Sony Xperia Z
No no no don't plug it in! There's likely still water in there that could short the circuits and permanently damage the phone, if it hasn't happened already. Power it off fully, put it in rice or some sort of dessicant, and let it sit for at least a week. The longer you wait, the better chance you have of saving it.
Thanks guys for the quick replies.
The phone won't connect to my laptop or computer and won't let me access HTC Sync. The 3 lights at the bottom will only flash when the phone is plugged in, if I unplug it won't do anything at all.
I can't see there being any liquid left in there at all. It was thoroughly dried with a cool hair dryer (and worked perfectly) before I shut it down manually and placed it in the rice for 2 days. I think that I'm at the stage where I can be confident of that.
Sounds like a dead battery to me.. But just to be safe wait a while before charging it
chouman said:
After my issues with my One X, my daughter looks to have bricked her One S after dropping her phone in the sink....
Early on Saturday morning my daughter ran through shouting that her One S had just fallen from her pocket and landed in the sink. It was in the water just a second or two. She brought it straight through to me and it was working fine, but the phone was on a constant vibrate. I pulled the sim, and removed the top and bottom cover, and got the hairdryer out. I dried it on cold for 30 minutes (no heat at all) and put it straight in a sealed tupperware box of rice in the boiler cupboard. I had expected to pull it out this lunch time (a full 48 hours later) expecting it to be fine, but after plugging it in to charge on the mains for 4 hours, it wont boot.
At the moment it flashes green and red when on charge, but this disappears when it is removed from charge. This is the same whether it is charged via USB or mains.
When I first tried to start it up, the screen flashed around a third of the way down and the nothing.
Second attempt, I held down the lock button and held it. After a few seconds the three buttons at the bottom flashed 15 (I counted them) times and then nothing.
Third time, as above, but flashed 5 times.
Since then nothing. No flashing, no noise, blank screen.
Incidentally, when it seemed to want to boot it never vibrated (if that helps the diagnosis?)
I haven't got the tools, so I had planned to pick some up tomorrow and order a replacement battery from Ebay. My reasoning is because I have read that the lights I have flashing relate to battery issues.
Any other options? Is there any hope for this phone now?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=27101970
Take the phone to a sevice they will disamble and dry properly , probably they will use tehnical alcool and clean all your el. contacts and dry it with hot air. Good luck
Sent from my HTC Desire S using xda app-developers app
Update:
I was ready to bleach the water marker and/or get some phone insurance, but when I went back to the phone a couple of days after my last post, I plugged it in to charge again and when I checked it a couple of hours later it was working.
it's well over a week later, and there are no obvious I'll effects now.
I'm really surprised, but obviously delighted.

Phone died while charging, won't turn on, non-responsive

Phone was working fine at around 7% earlier today when I plugged it in to charging (worked at this time) and went-on playing Civ5 for about 40 minutes. When I grabbed it after that that screen was black and the phone was non-responsive. No charge icon when I plug it in and vol up+down + power doesn't work, nothing works , any help would be appreciated.
Note that I dropped my phone into clean toilet water about 2-3 weeks ago but after vaccuming it and leaving it dry for 30 hours it worked just fine. I don't if this (battery dying?) is related to it.
What should I do? I have plugged it into charging and will leave it so till tomorrow (around 10 hours) and try to turn it on then. If it doesn't turn I will open up the back-cover and look if the battery have corriosoned or anything (is it even possible after barely 2 weeks).
I was thinking about swapping battery if the phone doesn't work after all that too. What is the difference between a LG 2500w D820 battery meant for N5 and an original BL-T9? This is an legit Swedish seller so this is no fake batteries.
How big of a chance is it that the phone will work after me changing the battery if it doesn't work again by tomorrow?
**** I hate this phone but no money to change it.
I have no warranty. My mom who also have an exactly the same N5 has a warranty but I don't think I can use it...and either-way I have opened up the back, it has been in contact with water etc etc so the warranty is void anyway.
****

Dropped Moto G in Water - What do I have to replace?

So I Dropped My Moto G in water, I immediately turned it off and shoved in a bag o' rice for approximately 2 Hours, and being the impatient person I am I took it out :silly: and started using it. This is where the problems began to show. I would press the power button and the screen would turn off and then it would just turn back on. Whatever, big deal, I thought but I was wrong. Then the screen stopped turning on. Well, maybe it died. So I plugged it in and the notification light went blinking on and off. Then I tried to turn it on again and it did not work. Well $hit, I thought there goes my phone. So I stuffed back in the bag of rice and left it there for a week and a half and when I plug it in to charge it, the blinking blinked on and off (which indicates it charging) and it still doesn't turn on. So I try Holding the Power+Volume Down and the blinking stopped, but then 10 seconds later it resumed.
So my question is : what parts should I purchase to fix this phone?
P.S. The screen is cracked but it worked before the incident

[solved] if phone completely died solution is here

so my lg flex 2 h955 is completely died (no power up, no led indication, no charging, pc not recognizing)
I followed this tutorial:
https://www.youtube.com/watch?v=qgCFEpw_RC4&t=595s
and he was alive!
I recommend:
1. do not return the metal plate to the place where it was
(why?)
(i dont NO but phone work better)
2. do not return the screws again
(again why?)
( if you screw them up again there is a possibility that the phone will died again... it's stupid, but it's true trieste to me)
tips:
if your phone died again I recommend reincarnation same as on clip but the process lasts longer than the first time
I had the same problem I slept on my phone, woke up to a call to answer it suddenly the phone automatically shutdown, tried powering on again the it comes on and 5-10 sec it cut off won't come back on unless i open it and remove the battery cap for a while and it would do the same again power on to load 5-10 it shutoff again....... I took the cap of again and try to get it into downloader mode which it did while reloading os through LG FlashTool 2014 it power off again the same amount of times....... My solution was remove the motherboard because so far I considered it a goner but I had one more trick up my sleeve, so I reheated the GPU and motherboard as hot as possible with a heat gun on a piece of paper using the paper to determine when it getting to the limit but trying to avoid melting the plastic connectors then I left it cool came back and mount it up. It power on and worked ever since.

Categories

Resources