Dropped Moto G in Water - What do I have to replace? - Moto G Q&A, Help & Troubleshooting

So I Dropped My Moto G in water, I immediately turned it off and shoved in a bag o' rice for approximately 2 Hours, and being the impatient person I am I took it out :silly: and started using it. This is where the problems began to show. I would press the power button and the screen would turn off and then it would just turn back on. Whatever, big deal, I thought but I was wrong. Then the screen stopped turning on. Well, maybe it died. So I plugged it in and the notification light went blinking on and off. Then I tried to turn it on again and it did not work. Well $hit, I thought there goes my phone. So I stuffed back in the bag of rice and left it there for a week and a half and when I plug it in to charge it, the blinking blinked on and off (which indicates it charging) and it still doesn't turn on. So I try Holding the Power+Volume Down and the blinking stopped, but then 10 seconds later it resumed.
So my question is : what parts should I purchase to fix this phone?
P.S. The screen is cracked but it worked before the incident

Related

Water damaged - now flashing green and orange. Wont turn on.

After my issues with my One X, my daughter looks to have bricked her One S after dropping her phone in the sink....
Early on Saturday morning my daughter ran through shouting that her One S had just fallen from her pocket and landed in the sink. It was in the water just a second or two. She brought it straight through to me and it was working fine, but the phone was on a constant vibrate. I pulled the sim, and removed the top and bottom cover, and got the hairdryer out. I dried it on cold for 30 minutes (no heat at all) and put it straight in a sealed tupperware box of rice in the boiler cupboard. I had expected to pull it out this lunch time (a full 48 hours later) expecting it to be fine, but after plugging it in to charge on the mains for 4 hours, it wont boot.
At the moment it flashes green and red when on charge, but this disappears when it is removed from charge. This is the same whether it is charged via USB or mains.
When I first tried to start it up, the screen flashed around a third of the way down and the nothing.
Second attempt, I held down the lock button and held it. After a few seconds the three buttons at the bottom flashed 15 (I counted them) times and then nothing.
Third time, as above, but flashed 5 times.
Since then nothing. No flashing, no noise, blank screen.
Incidentally, when it seemed to want to boot it never vibrated (if that helps the diagnosis?)
I haven't got the tools, so I had planned to pick some up tomorrow and order a replacement battery from Ebay. My reasoning is because I have read that the lights I have flashing relate to battery issues.
Any other options? Is there any hope for this phone now?
AW: Water damaged - now flashing green and orange. Wont turn on.
Does it geht recognized when you plug it into you computer?
OK I don't know of it even gets recognized if its turned off, bit its worth a try.
Sent from Space
chouman said:
After my issues with my One X, my daughter looks to have bricked her One S after dropping her phone in the sink....
Early on Saturday morning my daughter ran through shouting that her One S had just fallen from her pocket and landed in the sink. It was in the water just a second or two. She brought it straight through to me and it was working fine, but the phone was on a constant vibrate. I pulled the sim, and removed the top and bottom cover, and got the hairdryer out. I dried it on cold for 30 minutes (no heat at all) and put it straight in a sealed tupperware box of rice in the boiler cupboard. I had expected to pull it out this lunch time (a full 48 hours later) expecting it to be fine, but after plugging it in to charge on the mains for 4 hours, it wont boot.
At the moment it flashes green and red when on charge, but this disappears when it is removed from charge. This is the same whether it is charged via USB or mains.
When I first tried to start it up, the screen flashed around a third of the way down and the nothing.
Second attempt, I held down the lock button and held it. After a few seconds the three buttons at the bottom flashed 15 (I counted them) times and then nothing.
Third time, as above, but flashed 5 times.
Since then nothing. No flashing, no noise, blank screen.
Incidentally, when it seemed to want to boot it never vibrated (if that helps the diagnosis?)
I haven't got the tools, so I had planned to pick some up tomorrow and order a replacement battery from Ebay. My reasoning is because I have read that the lights I have flashing relate to battery issues.
Any other options? Is there any hope for this phone now?
Click to expand...
Click to collapse
It could be that the device has 0% battery.
Try to plug it in the charger and hold the power button for so 15 min.
Then try constantly to turn on(plluged im the charger)
This should help
Sent from my Sony Xperia Z
No no no don't plug it in! There's likely still water in there that could short the circuits and permanently damage the phone, if it hasn't happened already. Power it off fully, put it in rice or some sort of dessicant, and let it sit for at least a week. The longer you wait, the better chance you have of saving it.
Thanks guys for the quick replies.
The phone won't connect to my laptop or computer and won't let me access HTC Sync. The 3 lights at the bottom will only flash when the phone is plugged in, if I unplug it won't do anything at all.
I can't see there being any liquid left in there at all. It was thoroughly dried with a cool hair dryer (and worked perfectly) before I shut it down manually and placed it in the rice for 2 days. I think that I'm at the stage where I can be confident of that.
Sounds like a dead battery to me.. But just to be safe wait a while before charging it
chouman said:
After my issues with my One X, my daughter looks to have bricked her One S after dropping her phone in the sink....
Early on Saturday morning my daughter ran through shouting that her One S had just fallen from her pocket and landed in the sink. It was in the water just a second or two. She brought it straight through to me and it was working fine, but the phone was on a constant vibrate. I pulled the sim, and removed the top and bottom cover, and got the hairdryer out. I dried it on cold for 30 minutes (no heat at all) and put it straight in a sealed tupperware box of rice in the boiler cupboard. I had expected to pull it out this lunch time (a full 48 hours later) expecting it to be fine, but after plugging it in to charge on the mains for 4 hours, it wont boot.
At the moment it flashes green and red when on charge, but this disappears when it is removed from charge. This is the same whether it is charged via USB or mains.
When I first tried to start it up, the screen flashed around a third of the way down and the nothing.
Second attempt, I held down the lock button and held it. After a few seconds the three buttons at the bottom flashed 15 (I counted them) times and then nothing.
Third time, as above, but flashed 5 times.
Since then nothing. No flashing, no noise, blank screen.
Incidentally, when it seemed to want to boot it never vibrated (if that helps the diagnosis?)
I haven't got the tools, so I had planned to pick some up tomorrow and order a replacement battery from Ebay. My reasoning is because I have read that the lights I have flashing relate to battery issues.
Any other options? Is there any hope for this phone now?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=27101970
Take the phone to a sevice they will disamble and dry properly , probably they will use tehnical alcool and clean all your el. contacts and dry it with hot air. Good luck
Sent from my HTC Desire S using xda app-developers app
Update:
I was ready to bleach the water marker and/or get some phone insurance, but when I went back to the phone a couple of days after my last post, I plugged it in to charge again and when I checked it a couple of hours later it was working.
it's well over a week later, and there are no obvious I'll effects now.
I'm really surprised, but obviously delighted.

[Q] (Q) Water damage Moto G

So my Moto G fell in the water for like 5 seconds, and then I was stupid and turned him on after 10 minutes. Well the screen worked but speakers, camera and headset plugin we're defect. So then I putted him in a bag of rice for a day, but now he won't start up, he doesn't shows the 3 white leds. Is it the 0% bug?
Sorry for bad English.
TheGerben said:
So my Moto G fell in the water for like 5 seconds, and then I was stupid and turned him on after 10 minutes. Well the screen worked but speakers, camera and headset plugin we're defect. So then I putted him in a bag of rice for a day, but now he won't start up, he doesn't shows the 3 white leds. Is it the 0% bug?
Sorry for bad English.
Click to expand...
Click to collapse
if you are sure it is 100% dry, then plug it in the charger and hold the power button for 2-3minutes. the white led should blink few times. leave it charging for an hour and than unplug it and hold the button and it should turn on.
Ive seen people put their Moto G in water for 30+ minutes, and it was fine. That nano protecting coating is supposed to help.
How long did you put the phone in rice ? It s at least 24h, and even 48h in several cases. Did you take off back cover and sim card ?
Other solution : put your phone in classic (not microwave ! :-/) hoven (not sure of the english word) during 15 minutes at low temperature : 60 to 70 degrees max.
Already tried this tips with a Motorola Milestone 2 and it worked.
Good luck.
sent from my Moto G - KK retail ROM
Check out the video of this Moto G placed underwater.
http://www.mobileburn.com/22487/news/moto-g-survives-30-minutes-underwater-but-its-not-waterproof
Sent from my Moto G using XDA Premium 4 mobile app
Take off the battery cover and dry it out if you haven't already.
This girl put it inside the water for a full 30 minutes, and if your phone fell in for 5 seconds im pretty dam sure it could live.
https://www.youtube.com/watch?v=IVaTKG5q4YI
TheGerben said:
So my Moto G fell in the water for like 5 seconds, and then I was stupid and turned him on after 10 minutes. Well the screen worked but speakers, camera and headset plugin we're defect. So then I putted him in a bag of rice for a day, but now he won't start up, he doesn't shows the 3 white leds. Is it the 0% bug?
Sorry for bad English.
Click to expand...
Click to collapse
R u moto g Hater?
Moto G: 30 Minutes Underwater! (Review Kickoff) - YouTube
I like the phone. But guys, it's misleading! My phone didn't even survive 5 seconds. Don't trust that videos. Or try it out yourself. Hmm, now it's in the charger and the white led is constantly on. But I can't swich him on.
TheGerben said:
I like the phone. But guys, it's misleading! My phone didn't even survive 5 seconds. Don't trust that videos. Or try it out yourself. Hmm, now it's in the charger and the white led is constantly on. But I can't swich him on.
Click to expand...
Click to collapse
But does it seem completely dry inside ? Strange you can t switch it on at all.
sent from my Moto G - KK retail ROM
TheGerben said:
I like the phone. But guys, it's misleading! My phone didn't even survive 5 seconds. Don't trust that videos. Or try it out yourself. Hmm, now it's in the charger and the white led is constantly on. But I can't swich him on.
Click to expand...
Click to collapse
I think you made a big mistake by turning it on after 10 minutes, might have caused a short circuit......
I also think that. But that G that in the water was for 30 minutes survived. But guys, don't buy him with the intention that he's almost water proof. I did that
I think I'll contact the customer support, and maybe they say to just buy a new one, and that they will refund the old one. If that works I'm happy.
I can't send the link, the're afraid of spam. That sucks.
TheGerben, did you manage to solve your problem? I did the same... I drop my phone into water for like 5 sec, two days ago... and now I can't switch it on... not sure what to do...
I think I've just killed my Moto G!!
I accidental put it in the washer whilst it was in the pocket of a pair of jeans , stopped the washing machine before it ever went on any fast cycles and pulled the Moto G out to find it still alive.
The battery showed near flat from what previously would have been a 3/4 full battery, and a red line was shown over a picture of a sim card on the display also.
I powered down the phone and took the back off where the phone was sodden inside the back over the battery etc and gave it a wipe down and stuck the phone over the exhaust of my dehumidifier.
Now when I've gone to turn the Moto G back on it won't fire backup into life, and when I plug the charger in the white led blinks as though it's charging.
Househeadrory said:
I think I've just killed my Moto G!!
I accidental put it in the washer whilst it was in the pocket of a pair of jeans , stopped the washing machine before it ever went on any fast cycles and pulled the Moto G out to find it still alive.
The battery showed near flat from what previously would have been a 3/4 full battery, and a red line was shown over a picture of a sim card on the display also.
I powered down the phone and took the back off where the phone was sodden inside the back over the battery etc and gave it a wipe down and stuck the phone over the exhaust of my dehumidifier.
Now when I've gone to turn the Moto G back on it won't fire backup into life, and when I plug the charger in the white led blinks as though it's charging.
Click to expand...
Click to collapse
if you are 100% sure it is completely dry (if not put it in a bag filled with rice for a day or two), try the following:
-plug it in the charger
-hold power button 2-3min
-leave it charging for an hour
-unplug it
-hold power button for 30seconds
-it should boot
ManBearrrPig said:
if you are 100% sure it is completely dry (if not put it in a bag filled with rice for a day or two), try the following:
-plug it in the charger
-hold power button 2-3min
-leave it charging for an hour
-unplug it
-hold power button for 30seconds
-it should boot
Click to expand...
Click to collapse
I dried the most of the water out using the dehumidifier, but now as I type this reply the Moto G is sealed in a tupa ware tub with a moisture bag where it's going to be left till tomorrow night before going back on charge.
Ok, so it's less than 25 hours away since I gave my Motorola Moto G a little wash in my washer at around 7pm last night, I dried the phone mostly by towel and placed it on the exhaust of my dehumidifier for an hour.
Next the Moto G was placed minus back cover and sim card in an air tight Tupperware tub with a bag of absorbent crystals where it stayed there until 10am this morning.
When I took the Moto G out of the tub, I put it on charge and held the power button as suggested on this thread for around 3 minutes when the phone was put first on charge.
Whilst doing this the Moto G's white led light would blink every so often.
The Moto G must have only been on charge barely 15 minutes before it sprang back into life by itself buzzing and bleeping away with notifications as I'd left it WiFi enabled.
So yes my Moto G is back very much alive!!:laugh:
First test indicates both front and back cameras work fine with no mist, all my settings, apps and messages are still as they were.
The phone now has the sim card placed back in which works fine, the rest of the phone appears to be 100% working although as I type this, I have still yet to make a phone call with it!
Update
Within an hour of the Moto G working again I noticed the sim card fault symbol where the signal band indicator should be, I then powered down the phone and tried to boot it up agin.
.It was dead!!
I took the back off and ragged out the sim card which had moisture on it, this meaans that I hadn't managed to get r'id of all the water inside the Moto G!!
I nipped out to the pound shops for a precision screwdriver set to take the Moto G apart.
Whilst out at the shops I contemplated getting a new sim free Moto G at £159.99 from Argos, but saw "this item is excluded from our 30 day money back guarantee" noted so I turned away without one.
This because if I could get my Moto G working perfectly again, it would be pointless and would have a struggle returning the new Moto G back to Argos if I didn't need it.
Anyway, I returned home and got busy taking the inner back casing off my Moto G to be greeted by globules of water inside.
I wiped off the excess water with kitchen towel and I have place the phone back on the exhaust of my dehumidifier for 30 minutes.
I will post back with updates once I' think the phone has dried out enough to try putting back together and placing it back on charge etc.
Same problem different solution
First of all.. I have dropped my Moto G in the toilet.. 5 seconds later i was blowing water (clean thankfully ) out of every orifice i could find, simcard.. jack, paper towels everywhere and a kind of a wierd panic dance.
I tried to Off the device but the cycle of death (On->bootloader->Off) had begun, with no tools to get to the battery (thanks for the innovative way not to get near the battery Motorola) i just watched as the overheated battery was pulled into the abyss.
Long story short, i got to this thread.. after trying everything I saw here to no avail, got to a hardware store bought a 6$ worth of tools and hands trembling opened the patient up. and this is the exact sequence of actions taken.
-Disconnect the battery from the motherboard.
-Inserted a high amperage charger (5V-3A) (back cover and second back cover off)
-Success.. the 0% screen apeared.. the front faced led started to work (~30sec pulse)
-Unpluged the charger
-Connected back the battery to the motherboard.
-Inserted the charger back
Success..0% screen after a while the M screen (android signed) and then the 0% again (a sign it was charging OK)
After a while (pressed the On/Off button with a credit card no metal near the phone ) i saw the 1%.. after 25 minutes of letting it alone to charge pressed again the On/Off and it boothed into Android.. 12% charged..
After it charged to about 30% switched to a USB charge method for a much lower amp and it's still charging as I write this (34%)
So again thanking Moto for the difficult way to get to the battery, i will advise you to try my method also if everything else fails.
Get creative of have a (low priced) brick for a door stop.
Honestly if you drop it in water for any amount of time.
Take the back cover off.
Remove the screws that make the battery a pain to actually remove and disconnect like a normal phone.
Disconnect the battery from the board and place it in a bowl of rice for a week...yes a week, 7 days...lol
After 7 days plug the battery back in and charge it.
It more than likely is fine.
Most of what I've read here is people doing more damage to their phone while there is still moisture in it causing a short.
I don't even mean to sound harsh, but any moisture plus power equals short. =)
phone saved?
Okay well i dropped my phone in the bath (experiment), and it was fine until 30 minutes later, when the battery ran out and low and behold, it didn't turn on again. Well i went through the typical procedures, in rice in the airing cupboard i even got talcum powder got on to the device, small amount by mistake. The phone would go to the charging screen and reboot and then be back in the charging screen. A continual loop, but always stuck on 0 percent. Week i bought a new battery and charged for an hour or two and after i held down power button got a white light notification, held down the power button for longer and finally it started booting again. This was after no reactions from the new battery at all for his and different charges and my PC USB port. Guess it needed extra time to change up. Anyway I'm writing this from my newly salvaged moto g 4g, that has 64% charge and still going after around 4 hours, it's looking promising! I haven't disconnected my phone from the charger yet, so we'll see but good so far.
So yeah check eBay for a new battery, it may kick your phone into life.
Man xda plaster those Ads forcefully in the centre of the screen on mobile, sank kind of degrades the experience!

[Q] Water damaged HTC One S

Hello.
Two days ago I accidentally went swimming with my HTC in my pocket, was about 5 minutes in water. Afterwards placed it in bag of rice for 24 hours and it didn't turn on, red light flashing, bottom buttons flashing while holding power button and screen popped up for half a second like it would turn off. After that disassembled it and let it dry for 10 hours. Assembled it together and the red light was not flashing anymore as I connected the charger but as soon as I tried to turn it on it started flashing like before.
The motherboard is warm when I have connected it to the wall charger for a few minutes.
What should I do to try it fix?
EDIT1: Charged it for 3 hours with wall charger, still blinking red LED light..

Water damage only orange led

Hey guys,
a few days ago I accidentally dropped an HTC One E8 in water and obviously it doesn't work anymore. Before buying a new one I wanted to ask, if some of our "HTC experts" may have suggestions on what else I could try before giving up.
The situation: I dropped it in water, didn't turn it off (dumb, I know) and it worked for around 10 minutes until it powered off. I left it in rice for a day and it didn't turn on or charge. At this point I nearly gave up.
I left it for in rice (about 48 hours) and - the orange led was flashing while charging. Even the screen turned on and it showed a charging symbol first and after a few seconds it showed a red circle and a white exclamation mark. After some time I could power it on and the touchscreen worked and I could use it, but it still was around 1%/0%. The screen flickered, but it was usable. I wanted to plug it in my computer then to rescue some data, but 5 seconds after I took it off power (to switch from the wall charger to my PC) it died.
Now I tried it to power it on for like 2 days, but with no charger connected nothing happens and when I connect the charger, the orange led is on constantly. I tried power/volume- and power/volume+, but nothing happens. Not even the charging indicator comes up, the screen is completely dead.
Are there any steps to try before giving up? By the way I don't want to disassemble it
Thanks in advance

Black Screen of Death - Back to life, now only Always-On working, any help?

So after owning my original S8+ for 3 months, the battery died one night and upon charging the next morning, I had the black screen of death. The phone would respond to my touches, it would charge, etc but the screen would never come on.
I ended up getting a replacement and putting this one in my drawer for a year. I pulled it out a week ago and plugged it in to the charger randomly and still nothing. After 2-3 hours (enough to fully charge it), I started pulling and plugging in the charge cable, along with continuous power button cycles; and BAM, the screen came on like nothing was wrong.
I unlocked it, used it for hours, backed it up just in case; and left it running on wifi. After a couple days of it running down, it was still working fine. Once it got down to ~10% battery, the screen stopped coming on.
I charged it back up to 100% and I"m now getting the always-on screen to show up. I can see the battery %, date/time and the home button on the bottom
As soon as I hit anything though, either the screen to unlock, or the power button, the screen goes off. It is responding to my inputs and I can unlock the phone via intelligent unlock/pin code/fingerprint, but something is causing it to not light up once it kicks off the always-on screen.
I've tried resetting it, as well a pwr down+bixby+power to get in to recovery mode; but even once it restarts the screen still wont turn on until it gets back to the point the always-on screen would come on.
unboostedzc said:
So after owning my original S8+ for 3 months, the battery died one night and upon charging the next morning, I had the black screen of death. The phone would respond to my touches, it would charge, etc but the screen would never come on.
I ended up getting a replacement and putting this one in my drawer for a year. I pulled it out a week ago and plugged it in to the charger randomly and still nothing. After 2-3 hours (enough to fully charge it), I started pulling and plugging in the charge cable, along with continuous power button cycles; and BAM, the screen came on like nothing was wrong.
I unlocked it, used it for hours, backed it up just in case; and left it running on wifi. After a couple days of it running down, it was still working fine. Once it got down to ~10% battery, the screen stopped coming on.
I charged it back up to 100% and I"m now getting the always-on screen to show up. I can see the battery %, date/time and the home button on the bottom
As soon as I hit anything though, either the screen to unlock, or the power button, the screen goes off. It is responding to my inputs and I can unlock the phone via intelligent unlock/pin code/fingerprint, but something is causing it to not light up once it kicks off the always-on screen.
I've tried resetting it, as well a pwr down+bixby+power to get in to recovery mode; but even once it restarts the screen still wont turn on until it gets back to the point the always-on screen would come on.
Click to expand...
Click to collapse
Wow you hyped me up at 4 am I woke up and started to unplug and plug the phone while pressing the power butto
Now by chance have you guys tried to order a battery just to see. Samsung's are noted to do really weird stuff if the batteries are failing
vtech7634 said:
Wow you hyped me up at 4 am I woke up and started to unplug and plug the phone while pressing the power butto
Click to expand...
Click to collapse
So not to get you excited again at 4am but... I was able to get it back to life after plugging it in and letting it charge fully then repeating the steps in my original post.
It is definitely an error relating to the waking of the phone from the always on screen. I discovered this after toggling the always on settings then using the plugging/unplugging, home button press on the screen, power button harassment on the phone, causing it to finally spazz out completely and then out of nowhere the AOD blasts on.
i know this, it seems to be perfectly ok again until the battery does start to die. once it gets down to 15-20%, it will eventually go dark again until i get lucky and it gets enough juice aid/or tired of me touching everything at once.

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