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Anyone else not getting sound on a call from Viber? People can hear me...I can't hear them.
Hi,
This is a member of Viber's development team.
@spielnicht - what device do you have? Do you have stock or custom ROM?
Which Viber version?
Thanks in advance.
Viber Team
Viber no sound on GARMIN ASUS A10
Hullo,
same problem here. I got a GARMIN ASUS A 10 with Android 2.1-update1 and VIBER is 2.1.2 version
Many thanks for any help
leo
This problem can have 2 different reasons:
1. The device is not officially supported by Viber. Unfortunately, that's the case of GARMIN Asus...
2. Sometimes Custom ROMs may be the source of this problem.
Android GARMIN-ASUS: Why Not?
Hi there and thank you very much for your reply.
To be very honest with you, I don't see clearly the point why it isn't.
I know many, many GARMIN-ASUS happy users here in Europe who would be very happy to use your excellent peace of App along with all the other working ones...Actually, it is the first time I'm able to fully install an App from the Android Market which is not properly working on my device...with no prior information :-( ...By the way, the device is (apparently) working fine with all other Viber features (especially texts, which is already quite nice)...and if there are no special (technical? commercial?) reasons, I wonder why you cannot work out this GARMIN-ASUS related sound issue as well...
Have an excellent day from Europe!
leo
Well,
As a company, we naturally have limited resources. We wish we could develop full compatibility for all devices out there, but unfortunately we can't.
We're looking at the global market shares of Android devices, and GARMIN-ASUS is one of the least popular ones (even though we acknowledge that it is not a "bad" device, etc.)
I didn't say we would neglect it, I just said it might take sometime before we attend to test it fully. In the meanwhile, if indeed you know so many Viber users who are longing for full compatibility, you may gather them and jointly open many ticket to our support team. The more tickets, the bigger chances that we will prioritize this task
Here's the link to our support team: http://support.viber.com
no entry for device compatibility or similar
Well,
I'd like to do that but, apparently, the wizard for support queries doesn't allow me to do that (I mean, either to me or to the thousands of other Garmin-Asus all around ) as, apparently, there is no- entry for such an issue.
leo
You can find a way to simply open an individual ticket and then write your request (again - please note that only if it is a joint request by many users, then it will have effect).
Hello, Thank you Viber Team for replying to the issues in this thread.
I recently (yesterday) installed Viber on my Galaxy S2 X - Telus (Canada) and it installed without issue. I can see friends and call / msg them but when I connect I can't hear any audio and they can't hear me as well. I have tried using both 3g/4g and wifi and received the same result.
Have you experienced this issue before? Is there a way for me to pull a log to determine the error. I'm just guessing but it seems lke the signalling is working properly and there is a problem establashing the rtp stream.
Thank you in advance for any assistance you can provide. I look forward to using this kick ass app
xluthor
I see you also sent me this via private message, so please see my response there
Same issue, galaxy S (I9000)
I m having the same issue in galaxy S, that I cant hear anything but the other person do hear.
I have stock rom, 2.3. With viber ver 2.1.2.
I also saw this model in the support list.
I also raised a ticket 2 days ago, which still in process of evaluation.
Suggestion required!
Thnx
Thanks for opening the ticket on our support site, our team will contact you back shortly.
The no-sound issue on some Galaxy devices is still being investigated by our dev team, and that is why tickets like the one you opened are important to us.
If a solution is found with your help and our support team, please share it here for all users to see
they can't hear me...
Hello, I got Samsung Galaxy S, custom ROM... rc4, Android version 4.0.3, VIber version 2.1.4
Everything is great but people can't hear me !
a few days ago I had another problem. I could not get the code, but it resolved after one day when I installed the second time, and now this....
I hope you help me about it ... Thanks
@dzgoran -
Might be a problem with the Custom ROM. Have you tested Viber on Stock ROM? Same problem?
why? i dont know.. I was downloaded from here:
http://forum.xda-developers.com/showthread.php?t=1398223
tnx...
You'll need to contact that ROM's developers. Unfortunately we can't afford to fully support all Custom ROMs out there...
Viber Team said:
You'll need to contact that ROM's developers. Unfortunately we can't afford to fully support all Custom ROMs out there...
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Also a problem with the sound of the Nexus S-I9023, no notice or sound. After unlocking I get a call or SMS.Viber 2.1.6,,android 2.3.6
Sorry for the English
Thenx
Hi,
I'm not sure I fully understood the problem... Kindly try to elaborate so I could assist.
Viber Team said:
Hi,
I'm not sure I fully understood the problem... Kindly try to elaborate so I could assist.
Click to expand...
Click to collapse
Viber does not allow me notifications received calls or messages.
After unlocking receive notification of missed calls or SMS.Viber 2.1.6 and 2.3.6, Android.
thenx
I understand now.
Please make sure of the following:
1. Your C2DM service is working properly. You can check it with Android developers themselves, and also make sure a Google Account is associated with your phone.
2. Do Viber's notifications work fine when your phone is not locked?
3. Have you tested this issue when connecting to different WiFi networks?
Hi,
I have a problem with Viber (Lumia 820) like delayed messages (not all the time) missed call notification but I never receive call. When I start Viber, it often show me a missed call?! Also, it seems that when I exit Viber, it is not active in the background like WhatsApp (it is not blocked, i checked). Whether it happens to someone else? How can I fix this?
Thanks
Hi
This is a member of Viber
Please check if Viber is open in the background while those issues occurred , If it does- please check this link : http://viber.kayako.com/Knowledgebase/Article/View/66/0/android-viber-connection-issues (it's an Android page but it refers also to WP)
If Viber is close in the background please contact us at: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to specify the link to this page in the approapriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Please feel free to let us know your thoughts, questions and comments, we'd be happy to assist.
Thanks,
Viber
Viber Team said:
Hi
This is a member of Viber
Please check if Viber is open in the background while those issues occurred , If it does- please check this link : http://viber.kayako.com/Knowledgebase/Article/View/66/0/android-viber-connection-issues (it's an Android page but it refers also to WP)
If Viber is close in the background please contact us at: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to specify the link to this page in the approapriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Please feel free to let us know your thoughts, questions and comments, we'd be happy to assist.
Thanks,
Viber
Click to expand...
Click to collapse
Thank you,
I reinstall it, so I will see is it working properly now. I will inform you about it.
Thanks
With Amber, everything works fine, without problems.
Thanks...
Viber Team said:
Hi
This is a member of Viber
Please check if Viber is open in the background while those issues occurred , If it does- please check this link : http://viber.kayako.com/Knowledgebase/Article/View/66/0/android-viber-connection-issues (it's an Android page but it refers also to WP)
If Viber is close in the background please contact us at: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to specify the link to this page in the approapriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Please feel free to let us know your thoughts, questions and comments, we'd be happy to assist.
Thanks,
Viber
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Click to collapse
I'm waiting SMS to activate Viber, but it never come. Please help. Tried to Call Activate but no luck. SMS didn't come and I have to wait 12 to 24 hours for using Viber? OMG.
duongtunglam said:
I'm waiting SMS to activate Viber, but it never come. Please help. Tried to Call Activate but no luck. SMS didn't come and I have to wait 12 to 24 hours for using Viber? OMG.
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Click to collapse
Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). You may also try to register to Viber through a few different WiFi networks.
* If it still fails, please specify what country you're located in, and which cellular network you are subscribed to.
Viber Team said:
Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). You may also try to register to Viber through a few different WiFi networks.
* If it still fails, please specify what country you're located in, and which cellular network you are subscribed to.
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I tried everything you said but no luck. I'm in Vietnam, using GMobile network (called Beeline VN before). My phone number is +841998173884. Can you help me activate it?
I'm using CM11, build 12/12/2013, tried to change to another SIM (from my friend), it's ok but my SIM is not.
@Viber Team: I got SMS with Access Code, Viber automatically fill the code into app, but "Invalid Code" dialog appear. Tried input manually but no luck.
My steps:
1) Uninstalled Viber
2) Waited 24h
3) Re-installed Viber from Google Play
4) I got SMS, it auto inserted to Viber app but still got Invalid Code error message.
What's happening?
Is Viber not compatible with Android KitKat v4.4.2?
@duongtunglam -
Thanks for the details.
In this case, we would appreciate if you could take a minute and report the details to our support team using this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1
When you submit the ticket, in the line called: "Through which channel did you submit your initial inquiry", please make sure to choose "Technical Forum".
Thanks in advance!
Viber Team said:
@duongtunglam -
Thanks for the details.
In this case, we would appreciate if you could take a minute and report the details to our support team using this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1
When you submit the ticket, in the line called: "Through which channel did you submit your initial inquiry", please make sure to choose "Technical Forum".
Thanks in advance!
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Click to collapse
I sent a ticket before post on this forum. Tech support guy answered me that he reset my account, so I can re-register again. I tried, but no hope, now I can't get any SMS to activate.
Don't you have any other solution to activate my number +841998173884? I live in Vietnam, and using GMOBILE VN, my phone can send/recieve SMS as normal, no problem from my carrier side.
@duongtunglam -
Please provide me with the ticket ID that was generated for you when you opened your last ticket, and we will look into this issue and assist you shortly. We apologize for the temporary inconvenience.
Viber Team said:
@duongtunglam -
Please provide me with the ticket ID that was generated for you when you opened your last ticket, and we will look into this issue and assist you shortly. We apologize for the temporary inconvenience.
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Click to collapse
Thank you very much, but the problem is over, Viber activated on my phone.
However, I wish Viber could fix the Continue button, I stucked in there when input the Code manually (got SMS but Viber has failed to auto-fill), manually input always show "Invalid Code" message.
We're glad to hear that the problem is solved!
The "invalid code" error message problem is known to us, and we're checking the source of the problem these days. We hope that in future versions this problem will be solved.
delayed viber message
hey
i have just recieved a strange text off my ex-girlfriend at 1.30am last night. she has told me she sent it acouple of days ago and it has only just arrived due to her phone disconnecting and reconnecting to the interenet. is this possible? please help!! thanks
viber_help said:
hey
i have just recieved a strange text off my ex-girlfriend at 1.30am last night. she has told me she sent it acouple of days ago and it has only just arrived due to her phone disconnecting and reconnecting to the interenet. is this possible? please help!! thanks
Click to expand...
Click to collapse
Hey,
If she is running Android 2.2.1, 2.2.2, or 2.2.3 she should update her Viber version. This should solve any issues she has connecting.
If her phone is running a different Android version, she should fill out a support ticket here: http://bit.ly/ynxX19
It seems that cell phone companies white-list specific devices on their network and will disable access for device IDs that are not on that white list. Is there any way to change the hardware ID info for a Nexus 5 and have it report itself as say a Samsung Tablet or completely different phone?
Surely that would be illegal. Talk to your carrier and if they're really **** as you suggest,.change to another
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I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
I own LG G3 Verizon, and I live in Yemen. The dialing country code of Yemen is +967.
And I usually save numbers of contacts with the country code so that I can find them in "whatsapp".
The problem is that every time I call one of the contacts, I get a dialed number like this ( 19967XXXXXXXXX) where X are the phone numbers.
And the carrier doesn't understand the number.
How do I change my G3 settings so that it won't add a prefix.
I searched other threads and were told to change cust. And some posts said that I should change a line in build.prop. But in both posts, those solutions do not exist.
I even changed the reference country in my phone settings to Yemen but that didn't work, it shows that my current country is "wallis and futuna (france) "
How can I solve that?
Sent from my VS985 4G using XDA Free mobile app
Hi
Thanks for writing to us at XDA Assist. I can see you've also asked the same question here:
[Q]How do I change my G3 settings so that it won't add a prefix/country code
Please refer to the XDA Forum Rules for information regarding the creation of duplicate posts/threads. I'm going to close this thread and let you continue in the other one as that's the best place for your question.
Thread closed, thanks.
Hi,
I've just bought a Lenovo Z5: the device works fine except for VOIP calls on WhatsApp, Skype, Viber...
Indeed these apps works perfectly on the chat, but when I try to make a call, it rings uselessly because the recipient doesn't receive the call or sometimes it can't even start the call.
Instead when I RECEIVE a Voip call, I see the notification but If I answer It can't even open the app.
I've already tried to factory reset the system and to update it but nothing has changed.
Standard calls, Microphone, Speaker and internet connection seem ok to me..please help me :crying: :crying: :crying:
mb9 said:
Hi, I've just bought a Lenovo Z5:.........
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I don't have this device but, you may be able to obtain some member guidance within the following thread that's specific to your device.
https://forum.xda-developers.com/showthread.php?t=3840839
Good Luck!
~~~~~~~~~~~~~~~
UNLESS asked to do so, PLEASE don't PM me regarding support. Sent using The ClaRetoX Forum App on my SM-G900V device.
Ibuprophen said:
I don't have this device but, you may be able to obtain some member guidance within the following thread that's specific to your device.
https://forum.xda-developers.com/showthread.php?t=3840839
Good Luck!
~~~~~~~~~~~~~~~
UNLESS asked to do so, PLEASE don't PM me regarding support. Sent using The ClaRetoX Forum App on my SM-G900V device.
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Thank you