I just got it in the mail today. Opened the box and I hear this rattle. Its not the volume rocker only the power button.
Rattles even with slight movement. I contacted Google and they said its the Sim card tray.
So I removed it and it still rattles.
I contacted them again and they said its not a defect and they won't help me. They suggested i go to LG and pay for support.
Is this not covered under manufacturing defects ?
I am extremely unhappy with this. I have had my friends nexus 5s with no problems at all and im unimpressed with googles unwillingness to help me.
What do I do ? I feel like they are saying either live with it or return it.
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Lucky_Slevin said:
I just got it in the mail today. Opened the box and I hear this rattle. Its not the volume rocker only the power button.
Rattles even with slight movement. I contacted Google and they said its the Sim card tray.
So I removed it and it still rattles.
I contacted them again and they said its not a defect and they won't help me. They suggested i go to LG and pay for support.
Is this not covered under manufacturing defects ?
I am extremely unhappy with this. I have had my friends nexus 5s with no problems at all and im unimpressed with googles unwillingness to help me.
What do I do ? I feel like they are saying either live with it or return it.
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
Its not a manufacturing defect. my friend had a nexus 5 that rattled also he sent it for warranty at LG and they fixed it for him free
So I have to send my phone out for repair instead of getting a replacement since I barely have had it ?
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Lucky_Slevin said:
So I have to send my phone out for repair instead of getting a replacement since I barely have had it ?
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Click to collapse
if you were LG's CEO you'd rather give repairs than replacements cost less $
Related
My power button is very unresponsive cause the button is stuck for some reason anyone having this problem
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Yep. This happened to mine as well. This was a common problem with the Nexus One, and it looks like HTC never figured out a way to make a decent lock button. I would kill to have an iPhone-style click to that button.
I'll send it in for warranty before the year is up. But my phone is unlocked and has the nice SLCD, and it would be a pitty to get some junky refurb in exchange. For anyone who has RMA'd HTC phones before: will they actually repair your phone's component, or do they just mail you a refurb?
I tried to get my craigslist 4g replaced through HTC and the Rep said they only do repairs
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Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
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tchamander said:
Hmmmmm well I called Ans they would inky do a warranty exchange and they are sending mine in I just thought it was funny how they were saying that most likely I dropped it and it was my fault and I was morelikely to pay like 250.....bull**** I take care of my phones so the Guy can suck it
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I had the same issue, it was after my first 14 days and Customer Care would only send me a refurb. I went into the store where they sold it and showed the manager and he was just like "let's get you a new phone". He said the mytouch line has a special policy where they can do in-store only exchanges evan after the 14 day period.
Noooooooooooooooooooooo man wtf I went to a T-Mobile store and the manager always dodges me but they only told me to call customer service sucks ballssss
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I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
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xdviper said:
I got mines through Craigslist, traded a G2 for it, could t-mobile also give me a replacement or do I have to go through HTC?
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T-Mo won't do an in-store trade for a phone you didn't buy from them. For that matter I'm not even sure the manufacturer warranty transfers if the original buyer sells it.
i actually had this same problem..called care and they sent me a refurb device...
ls1xtreme said:
i actually had this same problem..called care and they sent me a refurb device...
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Did you call T-Mobile customer care or HTC customer care. And did you need proof of purchase etc
Called t-mobile cust care...no need for proof of purchase...i actually bought my mt4g under a different number but put my sim in it first so the warranty is with my number...
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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thunderboltglass said:
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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ok? Pointless thread
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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thunderboltglass said:
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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looks like when you first bought it :0
Lol
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Just read your other topic you are replacing your phone cause of an echo? Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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miketoasty said:
Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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Click to collapse
+1ol
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If you can read I am not the on hearing the echo. Is the person on the other end hearing themself echo when I have it on speakerphone. They say it sounds horrid and it was tested at Verizon they said it sounds terrible.
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you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
magicriggs said:
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
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if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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I find being either a complete and total ****(which comes naturally to me) or knowing someone that works there solves the two hour problem. haha. I got an upgrade once when my phone died and wasnt insured. Didnt have to renew my contract or anything but walked out of there with a new phone. Granted, I cant go back to that specific store anymore, but I still got my way. haha.
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
magicriggs said:
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
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Click to collapse
Probably just depends on who you speak to. I was in a corporate store yesterday and they told me they would not exchange it outside of the return window, and that I would have to wait for one in the mail. They had it in stock and everything, just wouldn't do it.
Same story. But the good news is when talking to them on the phone they said since the phone is only 3 weeks old that there are no refurbs yet just new factory replacement new phone just no box and battery and mem card. I'll wait till Monday and post if its new or and obvious shi**y refurb.
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Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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I was going to say the phone has only been out like what 3 weeks, even if it was refurbished I'm sure it wouldn't be beat to death.
I'd be willing to bet my own TBolt that you will not receive a refurbished device. It will be just the handset. No battery, SDcard, etc. I have never seen a refurbished phone actually be refurbished. They purchase devices w/o the packaging and included accessories from manufacturer's. If you choose to purchase a refurb, then you get sent an actual refurb but replacements are new 99.9% of the time. My fiancee was just outside our 14 days and needed her incredible replaced. They sent a brand new "refurb" and offered me $100 off my bill since technically I paid for a new device and received a "refurbished" unit. So basically she got a new dinc for free. Not to mention the TB is so new they wouldn't even have refurbs yet. Don't get upset till you get the device, I guarantee you will be happy with it.
BTW, for those arguing over the return policy. They will refer you to a repair center for an exchange. If your in your 14 day period however, you hold the power to either get an exchange or cancel out right so they will usually do the exchange rather than risk you getting pissed and returning the phone and canceling your contract. They'll make it as if their doing you a favor but in reality you are in charge during the first 14 days.
thunderboltglass said:
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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Click to collapse
Did it comenwithout the battery cover? Just curious. Thanks
Yes it came without a battery cover later that night though the plastic rubber piece at the bottom of the screen popped out lol. What a joke this phone is they are sending another I hate this spending money on a piece of junk. I do love the phone but UK glad I signed only a one year contract. I'm not even picky I don't care about dust under the screen or light bleed though. But really a malfunctioning speaker and this one falling apart give me a break.
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So there have been revisions made to the nexus 5 some issues have been fixed but what do us guys with the older version do now ? RMA?
http://mobilesyrup.com/2013/12/13/n...ogle-brings-larger-speaker-holes-and-buttons/
Sent from my Nexus 5 using xda app-developers app
Neither is an issue for me so....nothing.
Enjoy your device unless you have a genuine fault. Don't worry about it.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Be happy with what you have geez:banghead:
sent from my HAMMERHEAD neXus
I'm very happy with mine so nothing.
Just take your medicine and be happy.
I sing "Happy Happy Joy Joy" every time I use my Original N5. Buttons are tight and sound is loud. If you have any of the issues being addressed, send it back, if not just enjoy.
Swappa.
Sent from my Nexus 5
My launch device is flawless. No loose buttons, no dead pixels, no light bleed whatsoever. Gonna hang on to it. All they did was drill bigger holes for the speaker and make the buttons a little tighter. Is that really worth an RMA if you don't have any actual issues?
We whine profusely about being early adopters and post useless thread titles.
I got my nexus on Tuesday, the next day I realised the power button rattles whenever I tapthe top right corner of the screen. The day after I found one single dead pixel. I ran an app to fix it overnight but it didn't.
Is this worth a RMA? I live in the UK if that makes a difference. Thanks!
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okmijnlp said:
I got my nexus on Tuesday, the next day I realised the power button rattles whenever I tapthe top right corner of the screen. The day after I found one single dead pixel. I ran an app to fix it overnight but it didn't.
Is this worth a RMA? I live in the UK if that makes a difference. Thanks!
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
You should be happy with your phone. If the things which you have described bother you, by all means, send it back.
okmijnlp said:
I got my nexus on Tuesday, the next day I realised the power button rattles whenever I tapthe top right corner of the screen. The day after I found one single dead pixel. I ran an app to fix it overnight but it didn't.
Is this worth a RMA? I live in the UK if that makes a difference. Thanks!
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
For me, the rattle might not be a deal breaker but the Dead pixel sure is! I would RMA it. You can ignore the occasional rattle but the dead pixel kinda pops up
okmijnlp said:
I got my nexus on Tuesday, the next day I realised the power button rattles whenever I tapthe top right corner of the screen. The day after I found one single dead pixel. I ran an app to fix it overnight but it didn't.
Is this worth a RMA? I live in the UK if that makes a difference. Thanks!
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
Definitely! There's no excuse for defects. Its not a perfect phone but a dead pixel straight out of the box is unacceptable.
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Anyone know why is Lg charging me this much for a screen repair? I will call in the morning but that is ridiculous for that price. All I want is a screen repair.
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That price is pretty normal in Denmark. Here its usually cheaper to buy a new smartphone, than getting it fixed. Its only iPhone that is cheap because so many unauthorized store use cheap China spare parts
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xXghostXx313 said:
Anyone know why is Lg charging me this much for a screen repair? I will call in the morning but that is ridiculous for that price. All I want is a screen repair.
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Click to collapse
Thats not screen repair thats a new screen lol They are likely charging you for a new phone cause it so badly damaged. If I were you id buy the front assembly and repair it yourself
xXghostXx313 said:
Anyone know why is Lg charging me this much for a screen repair? I will call in the morning but that is ridiculous for that price. All I want is a screen repair.
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Click to collapse
I'm not passing any judgment on you so don't get offended, but my guess is they figure since you took a drill to it, either a. they think you don't care about the money or b. you're an idiot and will pay without questioning.
But from the pictures, it wouldn't surprise me if it's not just the screen.
good luck!
It should be just the screen because I replaced it with an eBay one but the screen wasn't a original. It kinda work with the eBay one but it didn't. I sent it back and I'm guessing it was the screen. Everything in it is not damage and I live is the united States by the way.
Edit: Can anyone link me to an OEM screen ? On eBay or Amazon only
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koe1974 said:
I'm not passing any judgment on you so don't get offended, but my guess is they figure since you took a drill to it, either a. they think you don't care about the money or b. you're an idiot and will pay without questioning.
But from the pictures, it wouldn't surprise me if it's not just the screen.
good luck!
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Click to collapse
Only the screen broke and I was drunk so you get the point lol.
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xXghostXx313 said:
Only the screen broke and I was drunk so you get the point lol.
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Click to collapse
or c. they think you're still drunk and will pay :beer:
I'd get a new phone. As hinted already....you'd be lucky if the only thing wrong is the screen. Probably more damage than that. I wouldn't potentially waste money on trying to fix it.....only to discover there's other problems too.
Did you drive over it a few times??? Lol
Sent from my N5, N7, Moto X, G Tab 3 or S2.....
koe1974 said:
or c. they think you're still drunk and will pay :beer:
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Lol I won't pay that and they said its tamper because I open it and for some reason will charge that price. They said parts are missing which is nothing at all besides the screen lmao. I'm gonna try a replacement screen from amazon.
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xXghostXx313 said:
Lol I won't pay that and they said its tamper because I open it and for some reason will charge that price. They said parts are missing which is nothing at all besides the screen lmao. I'm gonna try a replacement screen from amazon.
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See my previous post. Careful you don't waste money trying to fix it....I bet there's more wrong than just the screen.
Sent from my N5, N7, Moto X, G Tab 3 or S2.....
xXghostXx313 said:
Anyone know why is Lg charging me this much for a screen repair? I will call in the morning but that is ridiculous for that price. All I want is a screen repair.
Sent from my Nexus 5 using xda app-developers app
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Oh God!! What did you do to your phone?? And after this why do you even think of repairing it??!! Just get a new phone, probably it would be cheaper than that price on the cheque..:good: good luck
joannn said:
Oh God!! What did you do to your phone?? And after this why do you even think of repairing it??!! Just get a new phone, probably it would be cheaper than that price on the cheque..:good: good luck
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I decided not to repair it and maybe use it for parts. I thought it still had a chance of life but forget it lol. Its my old nexus by the way. I was trying to see if it was possible lol
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