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Well to go with my dust thats under the screen today i got a nice dead pixel as well. I was in gmail and can see it on a white background. Im very sad that after a few days all this has happened to my phone. Returning it today but im scared to buy another one. What would u guys do?
I would swap it and get a free replacement
Hey there. I got dust on my phone and in addition to that, i also realised that i got two dead pixels. So i was checking out this warranty statement that comes with the phone in the box.. correct me if i'm wrong.. as in the picture, does this mean that we can't get a repair/replacement due to dead pixels? Dead pixels mean dead spots right?
Sent from my HTC Sensation Z710e using Tapatalk
I swapped mine at Walmart last week due to 3 dead pixels. No questions asked after they saw the dead pixels.
cnraghu said:
I swapped mine at Walmart last week due to 3 dead pixels. No questions asked after they saw the dead pixels.
Click to expand...
Click to collapse
I see. I once saw online about htc australia's warranty policy saying about at least 3 dead pixels for a replacement or 2 dead pixels which r 5mm apart. I'll wait for another dead pixel, then i'll drop by at the customer service center for an exchange. Man, this phone is just perfect except the dust and dead pixels. Even harder when the owner is a perfectionist lol.
Sent from my HTC Sensation Z710e using Tapatalk
Hey lightforce, did u manage to swap ur phone due to a single dead pixel?
Sent from my HTC Sensation Z710e using Tapatalk
I have held 4 Sensations and seen 2 dead pixels on one phone.
Sent from my HTC Sensation 4G using XDA App
my third sensation is perfect aside from having a column of about 3-5 stuck pixels. On a black screen, they appear red. Without any way to take a proper full backup of this device, I'm really getting tired of having to get replacement after replacement. Get it together HTC.
single dead pixel here. keeping it. no other problems, very happy with the phone
bobbymokie said:
single dead pixel here. keeping it. no other problems, very happy with the phone
Click to expand...
Click to collapse
With how inconsistent Sensations seem to be, you're making the right choice. Better to live with a tiny problem than risk having much more serious issues. I wish mine was dead, or that it was just one pixel. A column of bright red near the middle of the screen makes me want to punch things
What does a dead pixel look like
Sent from my HTC Sensation 4G using Tapatalk
bobbymokie said:
single dead pixel here. keeping it. no other problems, very happy with the phone
Click to expand...
Click to collapse
same here. keeping it too.
jeffreynew23 said:
What does a dead pixel look like
Sent from my HTC Sensation 4G using Tapatalk
Click to expand...
Click to collapse
a dead pixel is like a pixel that does not light up at all. especially obvious when you are on a bright white screen, say on gmail or messaging app.
afhum said:
a dead pixel is like a pixel that does not light up at all. especially obvious when you are on a bright white screen, say on gmail or messaging app.
Click to expand...
Click to collapse
Expanding on that, because it's related, a stuck pixel is a pixel that lights up, but is stuck on, even when the screen should be black. Theoretically it could be any color, but usually it'll be just red/green/blue that are stuck.
afhum said:
Hey there. I got dust on my phone and in addition to that, i also realised that i got two dead pixels. So i was checking out this warranty statement that comes with the phone in the box.. correct me if i'm wrong.. as in the picture, does this mean that we can't get a repair/replacement due to dead pixels? Dead pixels mean dead spots right?
Sent from my HTC Sensation Z710e using Tapatalk
Click to expand...
Click to collapse
i posted this before and actually i only got one dead pixel, while the other one when looked closely is just a stuck pixel which can be gone over time lol. phewh.
and odd that my warranty statement that came with the box says..
"Due to no assurance of 100% free of dead or bright spots in the manufacturing process of LCD display thus far, please note that no warranty is granted for LCD display to be without dead/bright spots."
which is similar to the warranty statement for Windows Mobile which i got from here http://www.htc.com/sea/support/warranty.html
but when i compared to the warranty statement for Android which i also got from http://www.htc.com/sea/support/warranty.html, it says..
"Due to the complexity of liquid crystal displays on handheld
devices, dead or bright pixels may sometimes occur. If the
following occurs within DOA period, then you can ask to replace
the LCD at our authorized service centre.
(1) 3 or more dead/bright pixels (*) anywhere on the liquid
crystal display.
(2) If there are only 2 dead/bright pixels, then they must be
within 5mm of each other"
why would HTC provide warranty statement which is for Windows Mobile in an Android phone's packaging? odd right? my sensation is a SEA version too btw. check it out yourself if you have all the time like me lol.
_kansei_ said:
Expanding on that, because it's related, a stuck pixel is a pixel that lights up, but is stuck on, even when the screen should be black. Theoretically it could be any color, but usually it'll be just red/green/blue that are stuck.
Click to expand...
Click to collapse
indeed thank youss.
afhum said:
i posted this before and actually i only got one dead pixel, while the other one when looked closely is just a stuck pixel which can be gone over time lol. phewh.
Click to expand...
Click to collapse
Oh yeah I forgot, there's an app for that! JScreenFix. Sucks to pay a few bucks to possibly be able to fix a manufacturing defect but oh well, just a few bucks. The app says to try it for 10 mins and get a refund if it doesn't work, how nice of them.
_kansei_ said:
Oh yeah I forgot, there's an app for that! JScreenFix. Sucks to pay a few bucks to possibly be able to fix a manufacturing defect but oh well, just a few bucks. The app says to try it for 10 mins and get a refund if it doesn't work, how nice of them.
Click to expand...
Click to collapse
Paid apps are not shown in Asia so i tried apps called Pixel Curer and Pixel Fixer. they don't work. lol. i even tried to leave it overnight. blegh. is JScreenFix any better than other stuck pixel fixing apps? have u tried on your stuck pixels yet? if not, u can try the free ones first i hope u can get yours sorted out.
afhum said:
Paid apps are not shown in Asia so i tried apps called Pixel Curer and Pixel Fixer. they don't work. lol. i even tried to leave it overnight. blegh. is JScreenFix any better than other stuck pixel fixing apps? have u tried on your stuck pixels yet? if not, u can try the free ones first i hope u can get yours sorted out.
Click to expand...
Click to collapse
I tried it for half an hour with no luck. I could try running it while I sleep but I only sleep for an hour or two at a time so it probably wouldn't be effective.
_kansei_ said:
I tried it for half an hour with no luck. I could try running it while I sleep but I only sleep for an hour or two at a time so it probably wouldn't be effective.
Click to expand...
Click to collapse
Any luck this time?
Sent from my HTC Sensation Z710e using Tapatalk
Is anyone having a problem with the screen, well the phone, clicking when you touch the corners? Over the past few days it seems like the actual phone and back cover are not connected tightly resulting in a click sound and feel when typing on the keyboard. I have tried to re-seat the back cover with no luck. I am going to try and get an exchange today but the whole design around a uni body phone worries me long term.
I've posted the same thing and you're not alone. What you can do is put a paper inside the case and it'd resolve your problem for now
Sent from my HTC Sensation 4G using XDA App
You need to return that **** asap!
Sent from my HTC Feeling.
There appears to be some build quality issues with some devices out there last night I discovered that vibrate doesn't work on my phone.
check out my 1st and 2nd post in this thread just called T-Mobile and they're overnighting my phone, I love this phone but this is the first phone I had to exchange twice
Mcp,
Unfortunately I have to go threw hell to get mine replaced since my wife is an employee.
Bad vibrations... lol
I noticed on mine the vibration is very mild compared to say the MyTouch 4G.
RickCain said:
Is anyone having a problem with the screen, well the phone, clicking when you touch the corners? Over the past few days it seems like the actual phone and back cover are not connected tightly resulting in a click sound and feel when typing on the keyboard. I have tried to re-seat the back cover with no luck. I am going to try and get an exchange today but the whole design around a uni body phone worries me long term.
Click to expand...
Click to collapse
I have it to, actually dont know if I should take it so seriously.
Yhe it clicks a little but nothing serious.
Yup, my one day old sensation also clicks and make that noise when I press on the bottom right of the screen, just like yours. Also, the capacitive buttons are unevenly lit. This is my second unit, and I am very disappointed. I returned the first one because of a wacky battery. Build quality on that one was perfect. I might return this unit also.
Any other folks with the same issue?
Sent from my HTC Sensation 4G using XDA Premium App
darkdelusions said:
Mcp,
Unfortunately I have to go threw hell to get mine replaced since my wife is an employee.
Click to expand...
Click to collapse
Just called walmart and they're out of stock and I can only return/exchange at that walmart I would just return it and go to another store but its more expensive. Guess I'll call tomorrow and do a warranty claim
mcp2009 said:
Just called walmart and they're out of stock and I can only return/exchange at that walmart I would just return it and go to another store but its more expensive. Guess I'll call tomorrow and do a warranty claim
Click to expand...
Click to collapse
How would you know if T-Mobile would do the warranty claim with a new device?
Sent from my HTC Sensation 4G using XDA Premium App
i got the same problem.. didnt think it was a big deal.. im more concerned about data issues and root.. got mine on craigslist so i cant exchange right? i would have to take it up with htc correct?
when you exchange it.. do they charge you again?
i sent in my phone and they ordered me a new phone i received a charge of 291 dollars ontop of the previous 280
mike2518 said:
How would you know if T-Mobile would do the warranty claim with a new device?
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I already talked to them and they were ready to overnight the replacement phone but they said they couldn't because I'm in my buyers remorse period
the bottom right corner seemed loose for me too, but i din't care that much and now, after using it for about 2 weeks it fits tight. don't know what happened.
anyone with loose buttom right corner and now its tight ???
what did you do ??
mine is loose too !!!
thats my second unit too... the first one made crackling noises when typing messages. this one is better ... but with loose corner !!!
mine is more like a loose right side. you can physically feel the screen go in to the back cover
xnifex said:
mine is more like a loose right side. you can physically feel the screen go in to the back cover
Click to expand...
Click to collapse
Yes, my first unit was flawless, I would have kept it if not for the wacky battery. This one annoys me every time I press on the right lower portion. I'm weighing my options, I only have 3 days left to exchange/return it to walmart
Sent from my HTC Sensation 4G using XDA Premium App
Got the same problem.
Tomorrow i am gonna switch back covers and see if it is the issue.
I think when you take the back cover of to many times the right side will show this problem.
Greetz.
Happens to my phone as well only if I press the right point. That sounds come from the battery. Pull the backcover and press on the battery then you'll hear some clicks. But I couldn't figure out how to solve that. Even putting paper didn't help.
Who got the same problem? I already swapped 3 times for a new HTC Desire S in the store. Today I got the 4th one. But still the same annoying problem. I can see that the screen doesn't perfectly fit on the unibody. I can also see the backlight shine through the border of the screen (at 3 spots) - so called light leak. The seller said that it's because of the unibody and the screen is pasted above the body (he suggested another phone because all the unibodies will have the same problem, but I like to stick with the Desire S).
I think I have to live with it, because all the 4 phones got the same fault.
Maybe you all should check the screen closely (the whole border).
If someone knows a solution, please let me know. I will wait a little bit, maybe I will put a bit of kit in the gaps...
Greetings,
Faraaz
Sent from my HTC Desire S using XDA App
Its weird, cause i dont have that issue.. what color is your phone? gray or black
my screen fits perfectly,i dont have this issue
mine is black
superkid said:
Its weird, cause i dont have that issue.. what color is your phone? gray or black
Click to expand...
Click to collapse
I got the grey version. Maybe a bad shipment to the Netherlands. I have read on a german forum, that people have the same problem...
Sent from my HTC Desire S using XDA App
I have the black version, had the grey one and there had the issue with the screen... i think the grey ones are made bad
Yeah could be. I also wanted the black version, but it wasn't available in the shops I went. I will ask if they can order a black one. I have 30 days return policy.
Sent from my HTC Desire S using XDA App
I have the black version and it has a small gap on the top of the screen...
So it has nothing to do with the color lol.
Nothing too obvious though....
my gray DS is okay, only little problem is with back cover...
xD well, so there are some good and some bad no matter color
I have sent an e-mail to HTC with the so called light leaked problem. I'm curious what the respond will be.
Sent from my HTC Desire S using XDA App
I've a black one and it has minimal gaps, such that I can see a tiny orange LED light leakage from the top of the screen edge and at the bottom right hand side I can see slight light leakage from the hard button backlights.
But these are only visible in a dark room after careful angling and rotating of the device...So ultimately, doesn't effect the operation of the phone, so doesn't bother me.
Black one here and never noticed anything wrong with the screen fit/build.
Is it just an aesthetic problem or does this cause issues with the phone operation?
SolInvictus said:
Black one here and never noticed anything wrong with the screen fit/build.
Is it just an aesthetic problem or does this cause issues with the phone operation?[/QUOTE
]
purely a looks issue, just a shane that such a nice device can be flawed like this
Sent from my HTC Desire S using XDA Premium App
Click to expand...
Click to collapse
Looking at it, I kinda see what you mean, but it doesn't bother me all that much. A thin black edge around the actual display on all sides, and if you tilt the phone you can sometimes see the light escaping from the soft buttons' backlights.
Doesn't bother me at all thankfully.
My girlfriend's wildfire S's screen mismatch however... that winds me up just being in the same ROOM as the damn thing.
faraaz said:
I have sent an e-mail to HTC with the so called light leaked problem. I'm curious what the respond will be.
Sent from my HTC Desire S using XDA App
Click to expand...
Click to collapse
Got a reply today. It is in dutch, but in short:
"HTC is not familiar with the issue. You got to send the phone for repair and then we will look at it".
I also put links of xda forum, android hilfe and google (search: light leak htc) in my message. But HTC pretends that they know nothing. It's ashame. No more HTC for me. The 4th HTC Desire S with problems is not right. It's not a low budget phone...
Sent from my HTC Desire S using XDA App
hi,
i have the same problem here.
it's my third htc desire s, all of them with thsoe gaps..even srrounding the capacitive keys
I hate it
i dont know if im going to change again for a desire s or to change brand
Mine is black, my wife's is blue... both of them have perfectly fitted screens! Sounds like the store you're buying from is trying to shift dodgy stock!
LaKraven said:
Mine is black, my wife's is blue... both of them have perfectly fitted screens! Sounds like the store you're buying from is trying to shift dodgy stock!
Click to expand...
Click to collapse
This unfortunately is a common problem but not that severe, it effects devices sold in many countries, although after your experience with that one shop I'd follow advice given and would try an alternative shop or try to possibly buy online.
faraaz said:
"HTC is not familiar with the issue. You got to send the phone for repair and then we will look at it".
Click to expand...
Click to collapse
I did this, got it back after 10 days. They hadn't done squat, it still leaks exactly the same as before.
And for the record, it's a black one.
I've had 3 Desire S's, all black. One of them was fine, the other has a slight leak. My current one is a little worse. Also noticed that the screen isn't aligned properly. Sending it back to the seller for a replacement soon. I think it's just a hit or miss thing.
I gave my sensation to my wife 6 months ago and got a note 2. The sensation is s off running a elegencia rom. Same rom for at least 6 months... yesterday my wife put the sensation in her bag and when she took it out it had a very tiny bit of moisture from a kids cup on the screen protector, but the phone would not turn on. I dont think its water damage bc there was no moisture anywhere else. I took apart the phone and there is no moisture. When I try to power the phone on, there is just a little bit of back light on the bottom left of the screen, but nothing else. It wont boot to recovery. I think its a hardware problem. ....
It is doing exactly what this person describes:
https://t-mobile.jive-mobile.com/#jive-discussion?content=/api/core/v2/discussions/30576
Any suggestions?
Anyone?
After switching batteries and trying over and over, it finally powered on enough to see it, but its just dark now....
if it is the screen or digitizer going bad, why would i be able to see it a little now? It is exactly like in the link that i posted...
any suggestions please?
kboater said:
I gave my sensation to my wife 6 months ago and got a note 2. The sensation is s off running a elegencia rom. Same rom for at least 6 months... yesterday my wife put the sensation in her bag and when she took it out it had a very tiny bit of moisture from a kids cup on the screen protector, but the phone would not turn on. I dont think its water damage bc there was no moisture anywhere else. I took apart the phone and there is no moisture. When I try to power the phone on, there is just a little bit of back light on the bottom left of the screen, but nothing else. It wont boot to recovery. I think its a hardware problem. ....
It is doing exactly what this person describes:
https://t-mobile.jive-mobile.com/#jive-discussion?content=/api/core/v2/discussions/30576
Any suggestions?
Click to expand...
Click to collapse
Can you access your bootloader.
I can now, as now i am able to power it on after switching batteries a few times. now it boots normally, but it is really dark and poor resolution...guessing its hardware? If so, what would accessing the boot loader help with? the screen looks really fuzzy and low quality and sometimes when i turn the screen off, it just stays black again......Guessing the LCD is going bad????
edit
kboater said:
I can now, as now i am able to power it on after switching batteries a few times. now it boots normally, but it is really dark and poor resolution...guessing its hardware? If so, what would accessing the boot loader help with? the screen looks really fuzzy and low quality and sometimes when i turn the screen off, it just stays black again......Guessing the LCD is going bad????
edit
Click to expand...
Click to collapse
Your going to have to replace your LCD or buy another used sensation.
Sent from my Sensation using Tapatalk 2
I had an Ericsson that got water damage, and it slowly got more functional. After about 3 days was completely back to normal. But that was in 2004 lol, ..don't know if phones are more resilient now, or less.
Good luck.
Sent from my EVO using xda premium
EfrainTrejo said:
Your going to have to replace your LCD or buy another used sensation.
Sent from my Sensation using Tapatalk 2
Click to expand...
Click to collapse
just ordered lcd screen and digitizer off ebay....
thanks
kboater said:
just ordered lcd screen and digitizer off ebay....
thanks
Click to expand...
Click to collapse
no problem
kboater said:
just ordered lcd screen and digitizer off ebay....
thanks
Click to expand...
Click to collapse
Can you please share which one you bought ?
Thanks a lot.
EfrainTrejo said:
no problem
Click to expand...
Click to collapse
Hehe 5 accounts to thank urself :thumbdown:
Good game mate, fake accounts to improve his Thanks rank ?
Wow... some members are really taking this sh!t seriously (should be reported ?)
So, back on track...
I got the new LCD screen and digitizer and installed it...Nothing....its not working....so it must not have been the LCD...
Should i just trash the phone?
Hey everyone, today I noticed a small white spot on my screen as I was using Google now. It doesn't just appear on light backgrounds, its always there, but more noticeable on light wallpapers.
I need to know if I would be covered by warranty and if they would replace it with this issue, or if there is a fix, that would be great. A picture is attached.
Thanks to anyone that can help and if you have questions just ask me.
Sent from my Nexus S using Tapatalk 4
My sister's tablet did that when she accidentally shut it in the car door (didnt break GTab 2 7) but it did leave a mark similar to that.
theatomizer90 said:
My sister's tablet did that when she accidentally shut it in the car door (didnt break GTab 2 7) but it did leave a mark similar to that.
Click to expand...
Click to collapse
Would they replace it? I have ocd and this is making my very agitated when I use my tablet.
My brother says they won't even see it and then they'll laugh at me.
Sent from my Nexus S using Tapatalk 4
I do have the warranty card that says its covered for 24 months, but I haven't filled it in, will this effect me? I got or in Argos for Christmas.
Sent from my Nexus S using Tapatalk 4
TechMitchell said:
I do have the warranty card that says its covered for 24 months, but I haven't filled it in, will this effect me? I got or in Argos for Christmas.
Sent from my Nexus S using Tapatalk 4
Click to expand...
Click to collapse
No, a lack of a filled in warranty card shouldn't affect anything. Take it to Argos or send it to Samsung for repair. They will not charge you providing you didn't cause it. I've heard good things about Samsung's support.
mr.fast said:
No, a lack of a filled in warranty card shouldn't affect anything. Take it to Argos or send it to Samsung for repair. They will not charge you providing you didn't cause it. I've heard good things about Samsung's support.
Click to expand...
Click to collapse
Thanks, I definitely didn't casuse it as I have never droppednit and it has a screen protector and a zenus case on, great advice
Sent from my GT-N8010 using Tapatalk HD
TechMitchell said:
Thanks, I definitely didn't casuse it as I have never droppednit and it has a screen protector and a zenus case on, great advice
Sent from my GT-N8010 using Tapatalk HD
Click to expand...
Click to collapse
No problem.
Did the issue get resolved?
mr.fast said:
No problem.
Did the issue get resolved?
Click to expand...
Click to collapse
I haven't taken it back yet as my parents don't think it's a big issue. I'm being persistent though, maybe by the time the new generation is out they'll realise how irritating it is to someone with OCD.
Sent from my GT-N8000 using Tapatalk HD
TechMitchell said:
I haven't taken it back yet as my parents don't think it's a big issue. I'm being persistent though, maybe by the time the new generation is out they'll realise how irritating it is to someone with OCD.
Sent from my GT-N8000 using Tapatalk HD
Click to expand...
Click to collapse
If it was mine I'd struggle too.
Not too sure if Samsung would fix it for you, it does seem minor. I would be affected too. I'm quite sure that whenever you turn the screen on, your eyes automatically goes to that spot.
Have you tried cleaning the screen? The spot could be there because it was rubbed too much. You can try zippo lighter fluid to clean it the whole screen. Avoid the non-glass areas though. Take it to Samsung if it doesn't work.
If Samsung refuses to fix it... I would try a screen protector.
Nikorasu said:
Not too sure if Samsung would fix it for you, it does seem minor. I would be affected too. I'm quite sure that whenever you turn the screen on, your eyes automatically goes to that spot.
Have you tried cleaning the screen? The spot could be there because it was rubbed too much. You can try zippo lighter fluid to clean it the whole screen. Avoid the non-glass areas though. Take it to Samsung if it doesn't work.
If Samsung refuses to fix it... I would try a screen protector.
Click to expand...
Click to collapse
You can move the "dot" around on the screen (different locations). On my watch it comes and goes. I think it may have something to do with the fitness app. It is certainly no defect on the screen.