IMEI on back different to UI / packaging! - Moto G Q&A, Help & Troubleshooting

Bought from Tesco, IMEI printed inside back cover is 8 digits away from the IMEI on the packaging! Obviously someone on the line muddled up the rear casings...

jfinnie said:
Bought from Tesco, IMEI printed inside back cover is 8 digits away from the IMEI on the packaging! Obviously someone on the line muddled up the rear casings...
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Click to collapse
It's not unheard of, does happen.. Notify the place you bought it from, ask for a new receipt/invoice with the CORRECT IMEI for you phone. It doesn't really matter, but if you ever lose the phone or there is a dispute over who owns it you would need this to prove it's yours or get the phone blocked on the network (if it's stolen).
Obviously the one on the phone (in the about phone menu) is the real one.. I say this, because if some numpty has the phone with your back/box (IMEI) on, and they lose it, its possibly the dumb network people could block your phone by mistake.. No one wants to wake up to a blocked phone and a load of hassle..

helppme said:
It's not unheard of, does happen.. Notify the place you bought it from, ask for a new receipt/invoice with the CORRECT IMEI for you phone. It doesn't really matter, but if you ever lose the phone or there is a dispute over who owns it you would need this to prove it's yours or get the phone blocked on the network (if it's stolen).
Obviously the one on the phone (in the about phone menu) is the real one.. I say this, because if some numpty has the phone with your back/box (IMEI) on, and they lose it, its possibly the dumb network people could block your phone by mistake.. No one wants to wake up to a blocked phone and a load of hassle..
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I returned it - I imagine in a multiple like Tesco you have no chance of getting such an ammendment done to the receipt (heck, the receipt doesn't even list the IMEI). There is at least one scenario which could arise even more problematic than above - my unit is actually programmed with the SAME IMEI as the other device because someone scanned another phone back before programming the IMEI. Not worth the hassle really. Annoying though.
It does seem like the quality control is not brilliant - or at least the Tesco got a batch which were made at a time when the factory were pushed or similar. I work in high-end electronics design so I might be fussier than most - but each of 4 phones bought from Tesco within a 3 week period have had some fault or other. Admittedly not massive faults (though the IMEI mix up is perhaps fatal for your phone).

jfinnie said:
I returned it - I imagine in a multiple like Tesco you have no chance of getting such an ammendment done to the receipt (heck, the receipt doesn't even list the IMEI). There is at least one scenario which could arise even more problematic than above - my unit is actually programmed with the SAME IMEI as the other device because someone scanned another phone back before programming the IMEI. Not worth the hassle really. Annoying though.
It does seem like the quality control is not brilliant - or at least the Tesco got a batch which were made at a time when the factory were pushed or similar. I work in high-end electronics design so I might be fussier than most - but each of 4 phones bought from Tesco within a 3 week period have had some fault or other. Admittedly not massive faults (though the IMEI mix up is perhaps fatal for your phone).
Click to expand...
Click to collapse
I think it's Tesco at fault. They are given the units they then open them, insert their sim and assign IMEI etc. I think they are clumsy idiots who damage the backs, mess up the packaging etc. during this process. I'm very confident they are unskilled people and this is not being done in a 'clean' environment like where the phones are manufactured. The dead pixel is probably Motorola's fault.

Related

Xda Orbit Advice

Hi All,
New member (to state the obvious). Sorry if this is in the wrong place.
Will try to cut a long story short.
The company I work for has aquired the book from a competitor that fell victim to the current financial downturn in the UK.
We have been doing sell offs from various sites around the county.
At one of the sites I found 3 Xda Orbits with all the bits, I assume they belonged to the staff that worked there. They worked for about 3 weeks then suddeny they lost the phone service yesterday. After near 24 hours of reading mostly on here I have come to the following.
1. the bill has not been paid so the phones are suspended.
2. They have been reported lost or stolen and have been blocked.
I don't need the devices as phones as I have a blackberry for work.
I can however make use of one or all as access points on my home network for controlling my media pc and doing away with the wireless keyboard and mouse and need for my laptop when I am in other rooms.
Can you guys please advise me on the following.
If the handsets have been reported lost or stolen do I run the risk of trouble by keeping hold of them. (under the terms of the purchase of the book all assets that remain after the administrators left belong to us).
If it is just a case of unpaid bills then do I have a duty to return them to the provider?
Not a techy type so this is a very gray area for me.
Many Thanks
Mike
(I bet you never expected to be answering this type of question)?
Thats a nice mess you got there.
If the devices have been reported lost or stolen then they are usually rendered useless. Normally you will be in trouble if they have been reported stolen but this is a different scenario. Simply put another sim card in and see if the phone can connect to the network. You might need to unlock the device if you are inserting a SIM from any other operator.
In the case of unpaid bills, you do not have to return them. I am guessing your company owns the contracts now as well so you guys might have to pay the bills anyway. You might want to check the contract terms though before you decide to keep them.
And what a waste for those great phones; access points?
Why not check to see if the phones are insured and if they were reported lost / stolen then maybe they can be replaced. As above try a different sim card and as i understand it, the phones wont be sim locked or at least mine weren't. If you want to solely use the devices to connect to an access point then there should be no problem as the operators blocking (blacklisting) works by preventing the device connecting to a base station and therefore preventing telephony.

Bad replacement Phone and more

Less than 10 days ago I got a replacement cappy under warranty. I got one with the new build that stops third party installation, Froyo.UCKB2. Funny things happend:
1) While the IMEI was outside the range of those having sleep of death issues, actually it was a lower number, 4xxxxx. I got three of those within a week.
2) The GPS was useless
3) The phone lagged and the screen was mostly unresponsive
4) The IMEI in the label under the battery, which did not have a Samsung Logo, was different to the IMEI that the phone gave me after doing *#06#, although it was the same than the IMEI number found in About Phone
5) The Date in the label under the battery was 1007, which, combined with the IMEI number suggested an early phone, but the rep told me this was a phone with manufacturing day for June 2011. My guess is that that was the refurbished date, not the original date of manufacturing
Warranty department was kind of embarrassed for the whole situation, especially on the IMEI issue. I was told that the Warehouse sent me a phone that should go elsewhere not to me. As the result of this, I got a "new" phone (see it to believe it once it comes via FEDEX), free priority shipment and free replacement battery. To good to be true, so I wonder if ATT/Samsung are now in the business of sending grey area devices under warranty replacement.
Sounds like someone grabbed the wrong phone off the bench. Be glad they realized it was their mistake and made good on it.
cappysw10 said:
Sounds like someone grabbed the wrong phone off the bench. Be glad they realized it was their mistake and made good on it.
Click to expand...
Click to collapse
I am happy. I also noticed that it is key to have the luck of dealing with the right person on the ATT side. The person that helped me with the original exchange was not very forthcoming and ignored Samsung's suggestion of exchanging the battery too (now instead of an xchange I am getting one for free). Today the ATT Rep was first class, hope the warehouse delivers at the same quality level than the Rep.
Uhhh Ive been thru 6 captivates. 4 Of them (excluding the one I have now and the first one) all had random shut downs as refurbed units. But they all had great gps besides my original one.

U.S.: Blacklisting phones, blacklisted phones, and the shebang.

Okay here's the deal. I bought a "new" phone on ebay from a seller in U.S. shipped overseas to where I live. I bought this to use it in U.S. as well when I visit the country in a couple of months.
The seller agreed to include a printed sale receipt and a letter stating that he had sold this phone with this IMEI inside the box. I received the phone two weeks back and surprise, there was no receipt or sale letter inside. I was gutted.
Since then, I have tried to contact the seller at least ten times and he has not responded even once. He had responded to every single one of my emails in an hour before the purchase.
I am not going paranoid. Is there a chance the seller might be scamming me by reporting it stolen? How does it work in the US? Is it possible to report a phone stolen (to claim insurance) and get it blacklisted without the original phone box?
And, if it indeed had been blacklisted by all the networks in US and it fries my new sim, will having the original phone box be enough for a proof of purchase to "unblacklist" it? If so, how long does the process take considering I might be in US only for a few days at a time.
Thanks in advance!
I would just file a ticket with eBay, not because I necessarily believe they're trying to cheat you, but because they violated your agreement. Did you make sure the seller confirmed to you that the IMEI was good and would continue to be so - within eBay ?
There's always a chance they might be scamming you. The original box doesn't mean anything, to anyone, when it comes to reporting it stolen or an insurance claim or them bailing on a payment plan. Them not having it won't hurt them and won't help you. Lots of phones are stolen while still in the original packaging - and those phones do tend to get blacklisted. And like you have thought, they might be planning to report it stolen or stop paying for it (in which case, the carrier will blacklist).
Why not just buy a pre-paid SIM and use that in your normal phone while in the USA ? Or buy a cheap pre-paid phone while you are there if your current phone does not use SIM technology ? You can get one for $20 at places like WAL*MART and similar, which are all over the USA.
Not sure what you mean about "frying" a new SIM. It just wouldn't work if the IMEI was blacklisted, but it's not going to explode or anything. :silly:
If it's blacklisted, I wouldn't count on getting it "un-blacklisted". Carriers really don't like to do that, and you'd probably be looking at making multiple phone calls and facing the likelihood that they weren't going to do it no matter what you said. Normal reps tend to not even know what the IMEI blacklist is, you'd have to have your case brought to someone who did, and convince them to do it - which they usually flat-out will not. I've only really heard of success with having it "un-blacklisted" if you're a long-term customer with a retention/sob story, and it took multiple phone calls and a lot of time.
Thanks I actually did buy a GSM phone for use with a prepaid SIM in USA. I bought it mainly for 3G band inter-compatibility between that used in US and where I live.
Wouldn't opening a dispute with Ebay for this be a little too much? Also, if I open an Item Not As Described dispute, they would request me to get the phone checked with a local dealer and give them a report of exactly how it is not as described by the inspector right? The receipt being missing would be a minor thing that I am not sure they would even consider looking at.
I really don't know the process (but the stories I've heard didn't make the buyer do anything too complicated). Honestly, the sellers themselves have been screwed over because they'll often just take you on your word and people have been known to scam that way. *shrug*
It's up to you how worried you are and if you're prepared to take a loss. But if they're not responding to you, what else are you going to do it get eBay involved? Other than just sit on it and hope for the best - which might all turn out fine, might not.
Sent from my SGH-T999 using xda app-developers app
The seller is still being very dodgy. Is it true that the Social Security Number is printed on the phone bill when it is purchased from AT&T even if it was an outright purchase?
The seller is refusing to provide the original sales invoice on the grounds that it has his SSN and he would not want to disclose that. He is also refusing to provide a bill by himself saying that he does not know the IMEI of the phone he sold to me so he cannot take the liability of giving a bill for an IMEI he is not sure was sold by him! However, the phone is working fine otherwise.
Could someone clarify if this is right?

[Q] Bad ESN/IMEI Fix?

Hello,
I am wanting to find a way to make LEGAL cash and have no intention in breaking any laws whatsoever.
Say you have a phone (Galaxy S4, iPhone 5, etc) and it has been blacklisted and cannot be used with another carrier. What if i buy an S4 (or whatever) with a good IMEI or ESN but its broken (screen cracked wifi dont work, etc) and apply the ESN or IMEI to the blacklisted phone? Is this illegal?
I read that it is illegal to do this if you are intentionally applying an ESN to a phone in order to spy on someone, etc. but the ESN i would use to make the black listed phone work would come from a completely destroyed phone (but has a good ESN) and would most likely be taken apart and sold piece by piece after applying the ESN/IMEI to the phone being repaired.
I also read that you can unlock a phone to be used internationally if it is blacklisted in the U.S. and it would work for carriers overseas but that may change soon.
Is there any way that doing this type of thing would NOT be illegal? Is there any websites with up to date information you guys can recommend so i can read up on this? Any recommendations (besides ebay) to find destroyed phones with verified good IMEI/ESN numbers would get great as well.
I would like to start a side business as i love tinkering with phones/computers/tablets etc. plus the extra money would be nice.
I need some extra cash and i know that i would most likely have to purchase an expensive program like CDMA Workshop or something like that in order to legally transfer IMEI/ESN information but i would like to start a business doing this to make some extra cash on the side, but LEGALLY.
Any information on the matter would be greatly appreciated.

What exactly can a thief do with my stolen phone?

I got pickpocketed, someone took my Android 8.1 phone.
What might he do with it?
I read in various articles which state that usually stolen phones are taken apart and the pieces are sold. However, I doubt that is always the case. This was a rather new (1 year old), undamaged and popular budged phone (a moto G5 Plus).
Is there a serious chance he will factory reset my phone, change the imei numbers (Dual sim) and use my phone as his own?
Is it true that police can effectively block the imei numbers?
Meteor0id said:
I got pickpocketed, someone took my Android 8.1 phone.
What might he do with it?
I read in various articles which state that usually stolen phones are taken apart and the pieces are sold. However, I doubt that is always the case. This was a rather new (1 year old), undamaged and popular budged phone (a moto G5 Plus).
Is there a serious chance he will factory reset my phone, change the imei numbers (Dual sim) and use my phone as his own?
Is it true that police can effectively block the imei numbers?
Click to expand...
Click to collapse
Sometimes yes, he change IMEI.
Now he will flash new firmware and
Police can't able to Track him.
Especially Mediatek Phones.
Sent from my Titanium Vista 4G using Tapatalk
Meteor0id said:
I got pickpocketed, someone took my Android 8.1 phone.
What might he do with it?
I read in various articles which state that usually stolen phones are taken apart and the pieces are sold. However, I doubt that is always the case. This was a rather new (1 year old), undamaged and popular budged phone (a moto G5 Plus).
Is there a serious chance he will factory reset my phone, change the imei numbers (Dual sim) and use my phone as his own?
Is it true that police can effectively block the imei numbers?
Click to expand...
Click to collapse
Three possibilities.
1) they will disassemble the device and use the parts in other devices.
2) they will factory reset, reflash and change IMEI.
3) they will try to retrieve any personal data that can be used for profit...e.g. banking information, credit card numbers, social security number, etc..
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