Okay here's the deal. I bought a "new" phone on ebay from a seller in U.S. shipped overseas to where I live. I bought this to use it in U.S. as well when I visit the country in a couple of months.
The seller agreed to include a printed sale receipt and a letter stating that he had sold this phone with this IMEI inside the box. I received the phone two weeks back and surprise, there was no receipt or sale letter inside. I was gutted.
Since then, I have tried to contact the seller at least ten times and he has not responded even once. He had responded to every single one of my emails in an hour before the purchase.
I am not going paranoid. Is there a chance the seller might be scamming me by reporting it stolen? How does it work in the US? Is it possible to report a phone stolen (to claim insurance) and get it blacklisted without the original phone box?
And, if it indeed had been blacklisted by all the networks in US and it fries my new sim, will having the original phone box be enough for a proof of purchase to "unblacklist" it? If so, how long does the process take considering I might be in US only for a few days at a time.
Thanks in advance!
I would just file a ticket with eBay, not because I necessarily believe they're trying to cheat you, but because they violated your agreement. Did you make sure the seller confirmed to you that the IMEI was good and would continue to be so - within eBay ?
There's always a chance they might be scamming you. The original box doesn't mean anything, to anyone, when it comes to reporting it stolen or an insurance claim or them bailing on a payment plan. Them not having it won't hurt them and won't help you. Lots of phones are stolen while still in the original packaging - and those phones do tend to get blacklisted. And like you have thought, they might be planning to report it stolen or stop paying for it (in which case, the carrier will blacklist).
Why not just buy a pre-paid SIM and use that in your normal phone while in the USA ? Or buy a cheap pre-paid phone while you are there if your current phone does not use SIM technology ? You can get one for $20 at places like WAL*MART and similar, which are all over the USA.
Not sure what you mean about "frying" a new SIM. It just wouldn't work if the IMEI was blacklisted, but it's not going to explode or anything. :silly:
If it's blacklisted, I wouldn't count on getting it "un-blacklisted". Carriers really don't like to do that, and you'd probably be looking at making multiple phone calls and facing the likelihood that they weren't going to do it no matter what you said. Normal reps tend to not even know what the IMEI blacklist is, you'd have to have your case brought to someone who did, and convince them to do it - which they usually flat-out will not. I've only really heard of success with having it "un-blacklisted" if you're a long-term customer with a retention/sob story, and it took multiple phone calls and a lot of time.
Thanks I actually did buy a GSM phone for use with a prepaid SIM in USA. I bought it mainly for 3G band inter-compatibility between that used in US and where I live.
Wouldn't opening a dispute with Ebay for this be a little too much? Also, if I open an Item Not As Described dispute, they would request me to get the phone checked with a local dealer and give them a report of exactly how it is not as described by the inspector right? The receipt being missing would be a minor thing that I am not sure they would even consider looking at.
I really don't know the process (but the stories I've heard didn't make the buyer do anything too complicated). Honestly, the sellers themselves have been screwed over because they'll often just take you on your word and people have been known to scam that way. *shrug*
It's up to you how worried you are and if you're prepared to take a loss. But if they're not responding to you, what else are you going to do it get eBay involved? Other than just sit on it and hope for the best - which might all turn out fine, might not.
Sent from my SGH-T999 using xda app-developers app
The seller is still being very dodgy. Is it true that the Social Security Number is printed on the phone bill when it is purchased from AT&T even if it was an outright purchase?
The seller is refusing to provide the original sales invoice on the grounds that it has his SSN and he would not want to disclose that. He is also refusing to provide a bill by himself saying that he does not know the IMEI of the phone he sold to me so he cannot take the liability of giving a bill for an IMEI he is not sure was sold by him! However, the phone is working fine otherwise.
Could someone clarify if this is right?
Related
If I buy a NEW phone on ebay (example HTC Touch Pro or Blackberry Storm), and it is defective, could I go to a Verizon store and return or exchange it without a receipt (assuming I still have the box).
Does anyone know if this is possible?
Hi. Keep in mind I'm sure they track serial #'s / ESN's & such so even if they are nice enough to exchange it (which I've never had the gonads to try) you run the risk that the phone was reported stolen, is under contact on someone else's account or who knows what, you're standing there with your pants down. Then again I suppose they wouldn't let you activate the phone on your account if those were true.. (Sorry I've been in the GSM world too long where you move your SIM as needed.) Anyway I'd say you're taking some big chances there since they surely link phones with accounts or service it was purchased with. I'd love to hear of anyone who has succeeded in this.. It's not like you're buying a toaster & returning it to Kmart for a merchandise credit or something. lol
Bill
by the phone being on someone else's account, does that mean for example they bought the phone at the 2yr contract price only to turn it around and sell it on ebay for profit?
The ebay buyer did nothing wrong in that case, the ESN was clean and ebay purchased cells are easily activated.
thanks for responding.
Yeah that's what I meant but you are assuming best case scenario.. As I said who knows, the phones could have been stolen from a reseller or dealer (I do computer support for a sprint/nextel dealer & they've had many stolen even by employees who turn around & sell them on ebay. The store definitely figures it out eventually & they get reported as stolen & flagged. Maybe within days or weeks or months.) or who knows. That is one of biggest risks of buying off ebay. You may not know the history. Not trying to scare you just saying remember you'll be the one in the store holding stolen merchandise. Again, you risk the same trying to add the phone to your account so I guess they'll track you down either way. lol
As far as your original question, I wish I could say I knew but I don't. I assume there is virtually 0 chance of a return with refund and only a slight chance of an exchange assuming the phone is not flagged & you have a good story. Maybe someone else could chime in who has tried it. Again we are talking expensive phones normally bought with a contact linked to an account so easily traceable so don't be surprised if they scan it in & call you by the name of the guy who sold it to you. lol
Bill
It's just amazing that Verizon makes it so hard to upgrade your phone before your contract is up (even if you're willing to pay full price!!). The only way you can really do it is by buying a phone off of ebay and activating it yourself.
Yeah I'd imagine. That is one nice thing about GSM: Just move your SIM, assuming the phone isn't locked to another carrier which is usually pretty easy to get unlocked. I have bought about 50 phones off ebay (That would have been like 2 had I needed to call AT&T every time I wanted to switch! lol) & for the most part I've had pretty good luck with some duds. (Incompatible model missing 850 band, broken or more worn than expected) If you are in a pinch you might not have much choice but just make sure you buy from someone with high & good feedback & you should be OK. Better yet make sure they have a good return policy or even their own warranty. Not sure if the trick will work for you but I've bought 'Pay as you go' phones & put my SIM in when I needed a phone quickly. Maybe verizon has such a thing too but the prepaid phones are usually pretty awful. Of course there is a chance they'd refuse to add it to your account too. Buy yeah I wouldn't chance buying something on ebay hoping you can return to the local store if needed. I'd say buy new & hopefully sealed, not used (especially for expensive phones unless you want to risk it. Of course you can always try selling back on ebay if needed) from a good seller like I mentioned above & you should be fine. Btw the other thing to consider is go to an authorized Verizon dealer (vs a real Verizon store). You might find them much more likely to work with you on selling you a phone without a contact. I know they make big bucks signing up people but if you're willing to pay retail for a phone I'd imagine they won't turn you away especially if you suggest you'll be back when renewal time comes.
Bill
Ok, so believe it or not, I called Verizon and the rep told me that even if you don't have the original receipt, the verizon store uses the proof of purchase barcode to tell when the item was purchased. If your item is defective you can exchange it, and she even said in some cases they'll even let you put the money towards a new phone, although they prefer to have a receipt.
I'm shocked as I thought they would have a very strict return policy.
Also, any cell purchased in the last month is returnable until Jan 15, which means blackberry storms and htc touch pros and omnias bought on ebay can simply be returned to a verizon store if they are defective!
Wow! Did you get that in writing? lol Guess they have a very lenient return policy. Sounds like they do track them big time but instead of holding it against you they actually HELP you with the info. Geesh, if that really works I'd say they have some killer customer support policies! Makes me want to break a phone to try it & see. Then again I'm on ATT & they'd prolly laugh as they escorted me out the store. :|
Good luck with that, I'd love to hear follow up if you end up needing to try it but then again I'm sure you'd rather NOT have to try. Anyone else ever actually do this with any carrier?
Whenever I buy an electronic devices I always purchase insurance. Very rarely do I use them as my devices never really mess up. LOL! I still have an original PSP from when it came out, never used the warranty/insurance on that one.
Being as this is the second G Tablet I have bought(one for me and one as a gift), I did buy insurance for mine(2 years).
I asked the Sears cashier if I theoretically owned two and one had insurance, can I use the insurance for the one I have? He was puzzled at my question and responded with? "No because it is one insurance for one item" I asked him that when people return items, do they go by serial number or item number to verify an item? His response was "We go by stock number, but if something happens and the screen doesn't respond or it wont turn on anymore you can ship it to us for free and we'll exchange it for a new one if it is covered" So again I asked him my questions but a little bit differently this time and asked "So if I bring one and its messed up and have insurance on one of them, does it matter which one I bring?" He was perplexed and could not respond to that question and just said "Well try it, just make sure one of the items is not opened(sealed) and try and return it using your insurance. But if there isn't a problem we cannot exchange it for a new one, you can only get a refund.". I ended up topping my questions with the manufacturer's warranty and thats when he said "Well for those are when the serial number is required, but we don't handle that. Well if you are unsure or it turns out you cant use the insurance on both, bring the unopened within 30 days for a refund, they just rebuy it again with insurance"
IDK if the guy knew exactly what I was talking about because his smile turned upside down when I rejected the insurance and asked him about the loop hole. So gain, I would love some personal experience on this matter. Should I have bought the other insurance too? Or should I test and exploit this possible loophole. I am just saying because $57 is $57 and I have been duped lots of times for insurances that I never really used (except on my old G1 and Xbox 360-RRoD). I know that on the 360 they go by serial and that's probably because its Micro$oft.
Sorry for the wall O' text! and thanks for any answers!
I never, EVER buy insurance on electronic items. The way I see it, if the item lasts through the first 30 days without issue, it's likely to go a long, long time. I also use a credit card which automatically doubles the manufacturer's warranty at no charge.
If you had saved what you have likely spent on extended warranties for every item you have ever purchased, wouldn't you have plenty of money to replace any of those items by now? The reason why retailers push extended warranties so hard is because they are virtually pure profit. Heck, I usually get the itch to upgrade an item long before it quits working, so again, all of that money would have been wasted for me. To each his own.
I just bought my G Tablet at Office Depot for $369. Insurance would have been $119.
At that rate, I'll take my chances.
I like your chances of "splitting" the insurance as well. They'd never go by serial number to check.
Wow that's some pretty expensive insurance! Well I was looking over my insurance receipt and it looks like I was right! They only use the UPC number(item number) for exchanges and insurance. On the insurance policy it just ask for my receipt # and UPC# on their website. I saw no reference to the serial number anywhere. Win for me. I know I'll probably never damage or mess up my tablet, but the gift recipient might.
Thanks anyway, I might look up into those credit cards you guys mentioned.
I worked in both Tools and Electronics at Sears from 2000-2005. They changed registers since then, so I'm not sure how much has changed (based on the menu's I've seen, not much), but other than consoles (as mentioned) everything is strictly based on stock numbers, so in theory it should work.
Now, I think in part to combat this, and to combat construction workers from abusing this, you actually can only use the warranty once.
http://www.searspurchaseprotect.com/tnc/tnc_national.aspx
"This Plan will be fulfilled and the Term shall expire as to each Covered Product when a product reimbursement or product exchange is made for that Covered Product after the beginning of the Term"
Horray for lawyer speak. Honestly I would be surprised if many register jockey's knew anything of this. I only recall this coming up once in my 5 years there.
Hey. I've been looking to sell a phone, and I've came across this site. How reliable is this site and are most sellers trustworthy?
bumpo
Swappa is really reliable. I haven't personally sold from it, but most of the sellers seem to be reliable and I've seen some who give their XDA usernames just in case the buyers have any questions.
Of course, there are some shoddy sellers, but that's a given with most sites.
fairly reliable....
most people use their facebooks or equiv. to log in so its rather easy to track. I've listed my previous devices there but to no luck. Its IMHO much easier to sell in forum MP's such as here or other android/computing/reddit forums.
stay away
i cant recommend it and will not buy another phone from it
bought a phone, it was delivered yesterday, seller who has a 7 day return policy, NFC feature doesnt work, and all she is doing is playing games, and hasnt sent me a return label yet
STAY WAY
for those of you who say buy from a seller with good history, i bought the phone from a seller who has 1500 sold listings, below is her reply regarding NFC not working:
"I just read about it. I'm not sure I see any good applications for it, but I'll send the label in the am"
am is over still no label from her and she did reply to my massage. amazing
Ive purchased from Swappa, and have had a good experience. As has been said before, make sure you are purchasing from a reliable seller. If you are making an international purchase, be sure to do your research on the customs laws in your location.
I purchased a Verizon LG G2 at a great price, knowing it works in international GSM markets and was not disappointed!
I just bought a note 3 through swappa. It is defective. Represented as Mint and like new.
Swappa is no help.
PayPal is probably going to be no help.
So it's a gamble.
I'd always buy NEW items and use my credit card on paypal if I ever do it again.
I'd rather use ebay, they at least do something on the buyer's behalf.
As it is I've got a phone that randomly boots about 10 times a day, and out hundreds of dollars.
Yeah, ebay is better for the buyer... and swappa charges the buyer for the privilege of getting shafted.
sent using mobile data only. no broadband in Rural America as was promised by both Presidents Bush & Obama.
I bought a RAZR HD Maxx (Unlocked BL) from swappa about 4 months ago and had a really great experience...the seller replied quickly to questions and shipped the device within a day or two. I cannot vouch for every seller on the site but FWIW I would use it again for sure.
Swappa is kind of hit or miss. There are lots of scams out there. It's actually pretty safe for the buyer as all you need to do is open a claim with paypal. If the buyer says the phone doesn't work but the seller says it does work paypal policy is to side with the buyer, pretty much no questions asked. The process takes time but you'll get your money back. Really not such a good deal for a seller, where you could sell a perfectly good device, the buyer tries to mod it, bricks the device then files a claim. The seller will be SOL with a broken device and no money.
BladeRunner said:
Swappa is kind of hit or miss. There are lots of scams out there. It's actually pretty safe for the buyer as all you need to do is open a claim with paypal. If the buyer says the phone doesn't work but the seller says it does work paypal policy is to side with the buyer, pretty much no questions asked. The process takes time but you'll get your money back. Really not such a good deal for a seller, where you could sell a perfectly good device, the buyer tries to mod it, bricks the device then files a claim. The seller will be SOL with a broken device and no money.
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Swappa is scamsite. I will never ever use it again. I was scammed by http://forum.xda-developers.com/member.php?u=3505755 He says that his identity been stolen and he didnt know that. Yeah sure. He was selling Nexus 6 but it is his current device somehow. Scum.
I don't know where to go but I recently bought a Samsung s5 paid 180$ but when I got it the phone was completely broken screen cracked to all hell and won't power on unlike the pictures submitted on swappa and I cant check the esn as it doesnt charge. Swappa told me to dispute it but seller insists he didn't send me that broken phone. Am I gonna be out all that money or what? Never had to dispute anything before
It's a definite risk. My first and only time trying to sell a phone resulted in the buyer getting a refund 3 or so weeks later. I believe he purchased the phone and swapped motherboard with a broken one and got a refund. Never again will I waste my time. I'll just let my phone die or give them away as it costs less.
tl;dr Phones sold by Gazelle can still be blacklisted.
I purchased two iphone 5's from Gazelle last December 2013, for a Christmas gift for my mother-in-law and one for my wife.
A few days ago, my mother-in-law contacted me to tell me the phone was no longer receiving service.
After trying everything I could find about fixing it, I finally contacted T-Mobile, and discovered that the phone's IMEI has just been blocked due to non-payment by the original owner(!)
Just to clarify, this phone has been in daily use since Xmas Day 2013 (~11 mos)!
The T-Mobile rep told me that the original owner had been making payments all this time, but recently closed their account, and were sent a final bill. The bill was 10 days past due and at that time T-Mobile automatically blacklists the IMEI.
I bought these phones specifically from gazelle and paid more for them as a result, as I believed they were essentially guaranteed against this sort of thing.
I even contacted them before my purchase asking them if their phones were checked:
"Thank you for your interest! We do test all items to confirm availability for activation by you upon receipt. Unless otherwise noted in the listing, this item has been tested and is clear."
It turns out, this doesn't mean the device will remain that way after you receive it. An important fact that they continue to omit in their eBay listings.
I contacted their support yesterday and was told that the unit is outside of their 30-day return window and they can not help me further.
As far as I'm concerned, they didn't actually sell me anything. They sold a device that still had a lien against it, and now that it is blacklisted, I basically paid $400+ to rent it for the past 11 months. Technically, this iPhone is still the property of T-Mobile...Gazelle basically sold me stolen merchandise.
I've since opened a complaint with the BBB and am hopeful they will come to a resolution on this issue.
Moral of the story is: Don't think that just because you're buying from a bigger operation, that your phone is free and clear and ownership has been legally transferred to YOU.
As a matter of fact, you can even read Swappa's TOS and you will find a very loose policy on blacklisted IMEI/ESN's. They basically say you're only recourse is PayPal's 45-day dispute window.
Buying from these sites is really not any different than craigslist or a random seller on eBay.
The only way to really guarantee your device is free and clear forever is to buy a new one.
Resolved!
Just to follow up, I received the exchange iPhone yesterday and my issue is now resolved to my relief and satisfaction.
I am happy to say that Gazelle came through and made things right for me in the end. They also told me they are working with carriers on new ways to determine if devices are still under contract and/or still financed, to avoid issues like mine down the road.
Be careful out there!
So I bought a S22 Ultra off Facebook marketplace for $900 I did an imei check with my carrier and confirmed it wasn't stolen or anything of that nature and we set it up on my account in store with the guy present and confirmed it worked. Fast forward a week I wake up to a nice message on my phone that Samsung has blocked my device due to incomplete trade in and that I need to contact Samsung to fix it. Cant use the phone at all. I have a $900 paper weight. Does anyone know of a bypass for this? Will rooting it give me the ability to get around this?
That's a new one to me. Sorry can't help, post a photo of the message the phone is showing.
The reason that happened is probably because the guy purcahased the phone from Samsung with a Trade-in discount. He did not send his phone in as part of the agreement. Then they tried to bill his card for the amount of the Trade-in and it didn't go through for whatever reason. After that they blocked his phone which you purchased from him. He most likely hated the phone kept his old phone and now you are screwed until you contact Samsung and resolve it. They specifically state on the Trade-in info they send you with the shipping label that if you don't send them the Trade-in phone within 2 weeeks the new phone will be locked out. The other reason they do that is if it's reported stolen. So your only two options are 1) Contact Samsung or 2) Throw it in the trash.
i think its unlikely, you could try to flash a new firmware with unbranded csc , im not saying that WILL fix it, but it wont do u any harm to try if your not planning on seeking help from samsung, i would recommend trying to fake an imei in an efs and load that, i couldnt advise you how though im afraid
That's the new way, they allow multiple trade in devices so the scumbag will select devices with the highest trade in to bring down the purchase price to the lowest possible level and sell it on arrival making hundreds in profits. Possibly the only way to avoid this would be to remove any samsung stuff BEFORE they initiate a lockdown.
We can't have nice things because of this and if it keeps up I see (Samsung) wanting to put a full purchase price hold at time of purchase and then release it when they get the trade ins. :-(
thats why i like to pre order and buy my devices for cash, no waiting and you know your phone is bnib
cpufrost said:
That's the new way, they allow multiple trade in devices so the scumbag will select devices with the highest trade in to bring down the purchase price to the lowest possible level and sell it on arrival making hundreds in profits.
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I read about this somewhere just recently. The bad guys are sure creative in figuring out how to game the system. Around here we have to be very careful of FB Marketplace. Sometimes it seems there are way more sketchy stolen items on it than legitimate items.
The other thing is you probably should get a screenshot of the persons drivers license when making a purchase for such a large amount of money. That way the Police know where they live and they got a photo as well. If the seller is not willing to provide that info to you then stay away. I am not gonna send somebody $900 on the internet and just hope they willl send me what they promised without fully checking them out first.
Nobody would accept that. They can simply say don't buy it then. How would he now you wouldn't be a dodgy guy and use his driving licence for scams? The safest way of this kind of trade in risks is to request the purchasing invoice where you could see if it was purchased with trade in option. If the seller doesn't provide it then i would recommend not to buy the phone for the first 3 months of phone's releasing date when trade in would have been completed already.
Always a risk when you guy items from individuals. The one thing for sure, if the deal is too good to be true, it usually is sketchy.
Paul_Deemer said:
The reason that happened is probably because the guy purcahased the phone from Samsung with a Trade-in discount. He did not send his phone in as part of the agreement. Then they tried to bill his card for the amount of the Trade-in and it didn't go through for whatever reason. After that they blocked his phone which you purchased from him. He most likely hated the phone kept his old phone and now you are screwed until you contact Samsung and resolve it. They specifically state on the Trade-in info they send you with the shipping label that if you don't send them the Trade-in phone within 2 weeeks the new phone will be locked out. The other reason they do that is if it's reported stolen. So your only two options are 1) Contact Samsung or 2) Throw it in the trash.
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This is the most likely reason, and the only thing you can do is to contact Samsung. You could offer to pay the trade in value discount that was applied at the time of purchase, but that could be up to £570 (here in the UK) as that was the top tier (S21Ultra) trade in if I remember rightly.
I think there must of been some genuine trade in purchase, as a valid IMEI number is required at the time of ordering the new phone....Unless there is a way of generating IMEI numbers I'm not aware of.
I would contact Samsung before doing anything else with the phone, as I wouldn't be surprised if Samsung have locked the phone through Knox or something.
That phone is locked via knox. Nothing you can do unless you contact samsung and give them proof of your transaction then from there it's either they will help you or wont care at all.
That's samsungs fault at first. Here in Turkey, you pay full price. After they receive trade-in device they refund discount amount to you. This is the only way to stop such thing.
rroyy said:
That's samsungs fault at first. Here in Turkey, you pay full price. After they receive trade-in device they refund discount amount to you. This is the only way to stop such thing.
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Right, and too, because of folks not playing nice and taking advantage of others, they will wind up doing the same thing here in USA. At the very least placing a merchant hold for the full device price on the method of payment and releasing it upon successful redemption of trade in value.
Samsung locked the wrong phone. They should be locking the new phone. Call them
Will_T said:
I read about this somewhere just recently. The bad guys are sure creative in figuring out how to game the system. Around here we have to be very careful of FB Marketplace. Sometimes it seems there are way more sketchy stolen items on it than legitimate items.
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Agree with you, FB\Meta is a mess.
I've had nothing but stellar results selling and buying using Swappa. They are pretty stringent with phone condition and both buyers and sellers.
My favorite transaction was about 4 yrs ago when I dropped a very well protected Nexus 6 just wrong while waiting on a lift, and the screen broke. If it were newer I would have replaced the screen, but 10 minutes into a business meeting I found a replacement for $150 in my city on Swappa. I pinged the seller and he was sitting across the street from me. When I got out of the meeting 30 minutes later, I walked across the street and he handed me the like brand new phone in box and waited for me to boot up! All pre-checked IMEI on Swappa for free to ensure not stolen, etc.
armst433 said:
Samsung locked the wrong phone. They should be locking the new phone. Call them
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It's an S22U. It is the new phone....
I'm hoping OP updates us, I wanna know whats going on with this rather strange story.
Parzival__ said:
So I bought a S22 Ultra off Facebook marketplace for $900 I did an imei check with my carrier and confirmed it wasn't stolen or anything of that nature and we set it up on my account in store with the guy present and confirmed it worked. Fast forward a week I wake up to a nice message on my phone that Samsung has blocked my device due to incomplete trade in and that I need to contact Samsung to fix it. Cant use the phone at all. I have a $900 paper weight. Does anyone know of a bypass for this? Will rooting it give me the ability to get around this?
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the phone turns on? it comes in wi-fi where are the wi-fi networks? if you get high is there a bar? if it exists write www.youtube.com done do glue in the copy bar open Youtube go to click and see Youtube Terms of Service in the bar write this E-FRP site addresses appear and there is e-frp click open and see for Samsung and other functions for you you are interested in ftp and test account or Samsung it would be better to have another phone active go to Youtube and in the bar write e-frp for Samsung because there are several steps. Good luck
Paul_Deemer said:
The other thing is you probably should get a screenshot of the persons drivers license when making a purchase for such a large amount of money. That way the Police know where they live and they got a photo as well. If the seller is not willing to provide that info to you then stay away. I am not gonna send somebody $900 on the internet and just hope they willl send me what they promised without fully checking them out first.
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Well the crazy part is it was a in person purchase. Dude met me at spectrum mobile and they verified it was unlocked and would work and that's when the transaction happened.