[Q] MMS issues? - Moto G Q&A, Help & Troubleshooting

Hey all, Moto G US version owner here, and having trouble getting MMS working on at&t. I spent some time on the phone with them earlier and was more or less told that the phone wouldn't work right on network, or something to that effect. This was frustrating since everything else worked fine, and it is supposedly tailored for US networks after all. So I tried several different APN settings from online but to no avail. I even copied over the APN settings from my unlocked GS3 (which has no problems at all on at&t's network) and it still wouldn't work. I've contacted Moto's customer service as well and they've given me the number for Level 2 support, will be speaking to them soon.
I'm at a loss here.. yes, it is a new device and all, but is anybody else having this problem?

Try Handcent
boogalah said:
Hey all, Moto G US version owner here, and having trouble getting MMS working on at&t. I spent some time on the phone with them earlier and was more or less told that the phone wouldn't work right on network, or something to that effect. This was frustrating since everything else worked fine, and it is supposedly tailored for US networks after all. So I tried several different APN settings from online but to no avail. I even copied over the APN settings from my unlocked GS3 (which has no problems at all on at&t's network) and it still wouldn't work. I've contacted Moto's customer service as well and they've given me the number for Level 2 support, will be speaking to them soon.
I'm at a loss here.. yes, it is a new device and all, but is anybody else having this problem?
Click to expand...
Click to collapse
I was able to sent text messages just fine, but not MMS photos. I installed Handcent and set the photo size to 100k and the messages went through. I'll be calling Tmobile tomorrow to make sure it's not a provisioning issue.
I'll update if a solution is found.

oldcrow66 said:
I was able to sent text messages just fine, but not MMS photos. I installed Handcent and set the photo size to 100k and the messages went through. I'll be calling Tmobile tomorrow to make sure it's not a provisioning issue.
I'll update if a solution is found.
Click to expand...
Click to collapse
Would this help with receiving MMS messages though? I have issues sending and receiving them currently. Have not had an opportunity to speak with Motorola's level 2 support yet.

boogalah said:
Hey all, Moto G US version owner here, and having trouble getting MMS working on at&t. I spent some time on the phone with them earlier and was more or less told that the phone wouldn't work right on network, or something to that effect. This was frustrating since everything else worked fine, and it is supposedly tailored for US networks after all. So I tried several different APN settings from online but to no avail. I even copied over the APN settings from my unlocked GS3 (which has no problems at all on at&t's network) and it still wouldn't work. I've contacted Moto's customer service as well and they've given me the number for Level 2 support, will be speaking to them soon.
I'm at a loss here.. yes, it is a new device and all, but is anybody else having this problem?
Click to expand...
Click to collapse
I'm on AT&T Gophone, not AT&T postpaid, so your experience may be different, but I've had no problem sending MMS to other phones (android + iphones) or receiving them.
The AT&T rep set up two APN that I can see, including them here for you to try out if you want:
Name: AT&T Phone
APN: phone
Proxy: not set
Username: not set
Server: not set
MMSC: not set
MMS proxy: not set
MMS port: not set
MCC: 310
MNC: Not set
APN type: default, supl, hipri, dun
APN protocol: IPv4
APN enable/disable: APN enabled
Bearer: unspecified
MVNO type: none
MVNO value: not set
AT&T US MMS
Name: AT&T US MMS
APN: phone
Proxy: not set
Username: not set
Server: not set
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
Authentication type: not set
APN type: mms
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: unspecified
MVNO type: none
MVNO value: not set
FWIW I've also used this AT&T APN Suggested from ATT forum and it also works with MMS after a reboot.
NAME: AT&T Phone
APN: wap.cingular
Proxy: (not set)
Port: (not set)
Username: [email protected]
Password: CINGULAR1
Server: (not set)
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS port: 80
MCC: 310
MNC: 410
Authentication Type: (not set)
APN type: (not set)
APN protocol: IPv4
APN: enabled (may need to check this, not sure about your model)
Bearer: unspecified

angomy said:
I'm on AT&T Gophone, not AT&T postpaid, so your experience may be different, but I've had no problem sending MMS to other phones (android + iphones) or receiving them.
The AT&T rep set up two APN that I can see, including them here for you to try out if you want:
Click to expand...
Click to collapse
Prepaid? Last I remember prepaid doesn't support 4G devices for data. And MMS uses data, not wifi. And while I'm aware the MotoG can use 3G(I have mine on Verizon)...AT&T tends to lock down their better phones to 4G only to get users on the contract.
I could be mistake and that phone is supported, but I don't believe they run 4G on prepaid/gophone and hence you might not be able to run data.
As of 2012 they had an inner memo to their call centers saying that 4G devices, Rimms, and iPhones wouldn't be supported for Data any further.

Having same problem as original post
I'm having the same problem as original post, except I'm using StraightTalk. My Moto G is the US version - GSM (uses AT&T network). I've set it up to use the APN that StraightTalk provided. Browser works OK, so I know data services are working, but I can't send or receive MMS messages. I've also tried Handcent that was mentioned in this thread, but it still doesn't seem to be sending. I've also tried the AT&T APN settings from this thread, but no go. Not sure what else to do...

Related

Infuse APN Settings help

Hi guys, just got the new Infuse. I can't get data/3G. Voice works. I went into the APN settings, and there are two apns. One is called ATT Phone and one ATT WAP. I cannot choose between the two, I cannot delete them, I cannot edit them, I cannot add a new APN. Looking at the ATT WAP apn is missing the username and password, and I guess that's why it doesn't work.
I've never encountered an android device where I couldn't modify the apns, so I don't know what to do. Any ideas? Thanks!
What provider are you using?
Look in the market for apn. I forget the name of it, but there are several apn managers in the market that will let you backup and edit your apn some Android phones require two to work it seems. And if memory serves one of them is mostly blank.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
I'm using ATT. I played around it some more, and finally it let me save a new APN and I'm able to select it, so now everything works fine...
That was the normal setting for the phone as you described.
It should not have been a need for you to edit anything. My phone had the same settings and worked fine.
I have the same problem. Can you give me an instruction of how to fix it?
I just went to setting>Mobile Networks>Access Point Names
Then i added the new APN that my service provider her in the Dominican Republic gave me.
Have not reset the phone or tried anything yet.
Is this the correct process? WHere have you guys been trying to change it that it will not let you?
Here are the exact setting that work for me..
AT&T Settings.
Name: ATT WAP
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username: Not Set
Password: Not Set
Server: Not Set
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS Port: 80
MCC: 310
MNC: 410
Authentication type: None
APN type: internet + mms
I hope this helps like it helped me.
Rocky.
Rocky is correct. I was having a similer issue and I have to add a new wntry by going to the Apn and adding a 3rd one like this. The name did not matter as I called mine test and used the same setting that Rocky posted (I got them from youtube shwing how to add it).
Now I have 3 APN and it works correctly.
THANK YOU!!! I am on infused 2.2.3 and everything was working peachy until a few days ago when I could no longer connect to data. I could get phone calls, but no data. I tried flashing a new modem, tried a new kernel, and was fixin to restore to stock because I didn't know what else to do until I say Rocky's post with the APN settings. This worked like a charm. Thanks again!!!
I was going to post this the other day but wanted to make sure it worked first. I stumbled onto this post in the SGS2 forums which gives the simplest solution that have given me the best result. The other suggested APN settings I've seen in various threads never worked for me. I wouldn't expect as monumental a jump in bandwidth as he shows, but it seems to be doing well otherwise.
[FIX] AT&T SGS2 Data Speed Issue's (Correct APN Settings)
Tgrifftto, did you try and successfully use those apn's on an infuse? I tried them and didn't get a connection, I'm running CM7.
Sent from my SGH-I997 using XDA App
I used them with the Infused v2.2.3 ROM and they worked well. I flashed to GSInfuse 1.1.5 today however to try on there because the last time I flashed this ROM it was bouncing sporadically between 3G and HSPA+ and was hoping it would alleviate that issue. So far no luck.
The settings suggested before is one of the default APNs (can also be set by hitting "menu/reset to default" on the APN settings screen), so may be what you wanna go with if it works for you. Another option I found that has worked for several people is along with the default settings specified previously including the following settings as well:
User name: [email protected]
Password: CINGULAR1
It seems to definitely be a "results may vary" kindof thing.
tgriffttu said:
I was going to post this the other day but wanted to make sure it worked first. I stumbled onto this post in the SGS2 forums which gives the simplest solution that have given me the best result. The other suggested APN settings I've seen in various threads never worked for me. I wouldn't expect as monumental a jump in bandwidth as he shows, but it seems to be doing well otherwise.
[FIX] AT&T SGS2 Data Speed Issue's (Correct APN Settings)
Click to expand...
Click to collapse
I actually tried that myself and had MMS issues, but I think I have a working hybrid of the two. I have been getting decent speeds and MMS works but I have been getting erratic results and need to test more.
Edit: Ok so dont judge me on this if it doesn't do anything for you but the data seems convincing to me for the moment. I tweaked a few things that have been posted previously and one thing in particular seems to have changed things for me. I removed the http:// from the MMSC server address and dropped the specified MMSC Proxy. I honestly don't know why it would have altered the routing so drastically and I do not have a traceroute to show if it maps differently this way but the attached shows the results I'm getting and for some reason adding the http:// and the specified MMS proxy (66.209.11.32) always slows me down noticeably. I cant measure my signal loss (other than on the phone) to see if anything else happens to be interfering when I have the http:// and the proxy address in place (cloud bounce reflectivity, solar flares, increase usage on the high tension lines between me and the tower) but these results are what I get every time I swap settings. The bottom 3 results on the attached are with http:// and proxy included and the top 4 are without it. Phone was sitting on my desk in the same place for all tests with the only changes (I could control anyway) being the APN setting. You'll see my ping times are almost identical so my routing couldn't have changed very drastically, but the numbers mean something is different.
Here are the settings I am using
Name: ATTINTMMS (just what I called it call it whatever you want)
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username: [email protected]
Password: CINGULAR1
Server: Not Set
MMSC: mmsc.cingular.com
MMS Proxy: Not Set
MMS Port: 80
MCC: 310
MNC: 410
Authentication type: None
APN type: internet + mms
As always this may or may not help you depending on the network architecture where you live and your local data traffic avg, but this is what it did for me.....
rocksteady said:
Here are the exact setting that work for me..
AT&T Settings.
Name: ATT WAP
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username: Not Set
Password: Not Set
Server: Not Set
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS Port: 80
MCC: 310
MNC: 410
Authentication type: None
APN type: internet + mms
I hope this helps like it helped me.
Rocky.
Click to expand...
Click to collapse
im running ics miui and under APN Type it just opens a field to type into like a text. when i reset settings to default it sets this to *...just a star. i see everyone has this internet + mms but i dont get any options. this is causing my calls to be dropped drastically and my data to cut in and out.
sl0v4k said:
im running ics miui and under APN Type it just opens a field to type into like a text. when i reset settings to default it sets this to *...just a star. i see everyone has this internet + mms but i dont get any options. this is causing my calls to be dropped drastically and my data to cut in and out.
Click to expand...
Click to collapse
I havent tried it but i posted a possible solution in the miui thread...my apn settings disappeared after i flashed pikachus thunderbolt but reappeared after a restart....i dont think that your problem is that easy tho?
Also when you finally figure it out, i read in the Thunderbolt thread that changing APN from "wap.cingular" to "phone" will increase data speeds....according to linuxbozo
Hope this helped
Sent from my SGH-I997 using xda premium
albee320 said:
I havent tried it but i posted a possible solution in the miui thread...my apn settings disappeared after i flashed pikachus thunderbolt but reappeared after a restart....i dont think that your problem is that easy tho?
Also when you finally figure it out, i read in the Thunderbolt thread that changing APN from "wap.cingular" to "phone" will increase data speeds....according to linuxbozo
Hope this helped
Sent from my SGH-I997 using xda premium
Click to expand...
Click to collapse
yea the "phone" thing does give me faster speeds. i still get cut out a lot though i love how tech support doesnt know sh*t lol. its been happening to me on all roms.
Guys, one thing to note is that CM7 (and in turn MIUI), don't like multiple APNs. AT&T runs their ROMs with two different APNs, keeping the data APN separate. This is fine on any ROM based on AT&T's releases, however, if you try to use two on CM7, you'll likely run into issues. The best thing to do is disable the "phone" APN and only use the "wap.cingular" APN. If you have both on your phone, you can do this by adding "default" to the list of APN types for the "wap.cingular" APN (or you should be able to entirely delete, just make sure to add default to "wap.cingular").
If you do run an AT&T based ROM, I highly suggest you do use both with "wap.cingular" for mms and supl APN types, and "phone" for default. This is the absolute only "trick" you can do to make the phone's data a little faster (since build.prop changes don't do anything).
Here are the details for both:
"wap.cingular" APN:
Name: ATT MMS
APN: wap.cingular
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mmsc.cingular.com
MMS Proxy: 66.209.11.32
MMS Port: 80
MCC: 310
MNC: 410
Authentication type: Not set
APN type: mms,supl (and default if you are only using this APN)
APN protocol: IPv4
"phone" APN:
Name: ATT
APN: phone
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
MMS Proxy: Not set
MMS Port: Not set
MCC: 310
MNC: 410
Authentication type: Not set
APN type: default
APN protocol: IPv4
I notice a definite increase in response time with the "phone" APN. Pages seem to load a lot faster, regardless of what actual speed increases it gives you, so I recommend using that if you aren't on CM7 or MIUI. If you are, well, stick to single APN or else you'll see data issues, especially in Market.
sl0v4k said:
im running ics miui and under APN Type it just opens a field to type into like a text. when i reset settings to default it sets this to *...just a star. i see everyone has this internet + mms but i dont get any options. this is causing my calls to be dropped drastically and my data to cut in and out.
Click to expand...
Click to collapse
It's not "internet + mms", you specifically type in "internet,mms". It is just a text field. You have to type in what you want. Actually, "internet + mms" may be a valid setting in that field, but I've always seen it comma separated, so that's what I'd stick to. I'm not sure what valid APN types there are, the ones I know of are mms, supl, internet, and default. default obviously being the catch all for anything not configured in another APN.
AJerman said:
Guys, one thing to note is that CM7 (and in turn MIUI), don't like multiple APNs. AT&T runs their ROMs with two different APNs, keeping the data APN separate. This is fine on any ROM based on AT&T's releases, however, if you try to use two on CM7, you'll likely run into issues. The best thing to do is disable the "phone" APN and only use the "wap.cingular" APN. If you have both on your phone, you can do this by adding "default" to the list of APN types for the "wap.cingular" APN (or you should be able to entirely delete, just make sure to add default to "wap.cingular").
If you do run an AT&T based ROM, I highly suggest you do use both with "wap.cingular" for mms and supl APN types, and "phone" for default. This is the absolute only "trick" you can do to make the phone's data a little faster (since build.prop changes don't do anything).
Here are the details for both:
"wap.cingular" APN:
Name: ATT MMS
APN: wap.cingular
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mmsc.cingular.com
MMS Proxy: 66.209.11.32
MMS Port: 80
MCC: 310
MNC: 410
Authentication type: Not set
APN type: mms,supl (and default if you are only using this APN)
APN protocol: IPv4
"phone" APN:
Name: ATT
APN: phone
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
MMS Proxy: Not set
MMS Port: Not set
MCC: 310
MNC: 410
Authentication type: Not set
APN type: default
APN protocol: IPv4
I notice a definite increase in response time with the "phone" APN. Pages seem to load a lot faster, regardless of what actual speed increases it gives you, so I recommend using that if you aren't on CM7 or MIUI. If you are, well, stick to single APN or else you'll see data issues, especially in Market.
It's not "internet + mms", you specifically type in "internet,mms". It is just a text field. You have to type in what you want. Actually, "internet + mms" may be a valid setting in that field, but I've always seen it comma separated, so that's what I'd stick to. I'm not sure what valid APN types there are, the ones I know of are mms, supl, internet, and default. default obviously being the catch all for anything not configured in another APN.
Click to expand...
Click to collapse
ooohh thanks very much buddy. my issue was when i typed that with the plus sign i would loose data completely. actually everything except default and * cause me to loose my data. i am running miui and i did notice that the 2 apns make the phone go ape****. i kinda setup my own through a lot of research and googling and i came up with this which is making it go flawlessly except for the speed its not as fast as it can be. my setup is:
Name: AT&T
APN: phone
Proxy: wireless.cingular.com
Port:80
Username: [email protected]
Password: CINGULAR1
Server: <not set>
MMSC: http://mmsc.cingular.com
MMS Proxy: 66.209.11.32
MMS Port: 80
MCC: 310
MNC: 410
Authentication Type: None
APN Type: <not set> (this seems to work best this way)
APN Protocol: IPv4
for me if i leave out the username and pass then my data connection cuts in and out. like it never wakes up when i start using phone
sl0v4k said:
ooohh thanks very much buddy. my issue was when i typed that with the plus sign i would loose data completely. actually everything except default and * cause me to loose my data. i am running miui and i did notice that the 2 apns make the phone go ape****. i kinda setup my own through a lot of research and googling and i came up with this which is making it go flawlessly except for the speed its not as fast as it can be. my setup is:
Name: AT&T
APN: phone
Proxy: wireless.cingular.com
Port:80
Username: [email protected]
Password: CINGULAR1
Server: <not set>
MMSC: http://mmsc.cingular.com
MMS Proxy: 66.209.11.32
MMS Port: 80
MCC: 310
MNC: 410
Authentication Type: None
APN Type: <not set> (this seems to work best this way)
APN Protocol: IPv4
for me if i leave out the username and pass then my data connection cuts in and out. like it never wakes up when i start using phone
Click to expand...
Click to collapse
See, I thought I remembered one of them needing the username and password, however, I don't have one in my phone and it seems to work just fine. *shrug* Whatever works I suppose! But yeah, on MIUI just stick to single APN. I would assume not setting the APN Type would cause it to automatically default to everything using that APN (if it's the only one).
im one of the infuse owners and i noticed something with the signal issue ive been having for a very long time. data fix didnt work for me nothing seemed to work for me. the best results i get is with KI3 modem. also when i try to set "network type selection" to 3G only sometimes it automatically resets to 3G preffered which is what gives me the issues. but the thing i noticed is i have these severe issues of service cutting in and out when i am on umts. when i force my phone on hsdpa my download speeds almost triple my calls r beautifully clear no cutting in and out. any thought on this? is there a way i can have my phone on hsdpa only? and default the setting to 3G only in network settings? thanks in advance for any input i would really like to solve this

[Q] Nexus 5 No LTE - AT&T

Got my new Nexus 5 (NYC) today and went to the AT&T store to get a new SIM card. Installed and recognized the network properly and got service right away. But only getting HSPA+.
2.2Mbps DL...boo!!!
Probably a APN issue, but can't find a suitable APN. Here's the 2 I have. NEED HELP!
#1
ATT Phone
Name: ATT Phone
APN: phone
Proxy: not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mmscmobile.att.net
MMS proxy: proxy.mobile.att.net
MMS post: 80
MMC: 310
MNC: 410
Authentication type: not set
APN type: default,mms,supl,fota
APN protocol: IPv4
APN roaming protocol: IPv4
(grayed out) APN enable/disable: checked
Bearer: unspecified
MVNO type: None
(grayed out) MVNO value: not set
#2
ATT WAP
Name: ATT WAP
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username: Not set
Password: Not set
Server: cingulargprs.com
MMSC: http://mmsc.cingular.com/
MMS proxy: wireless.cingular.com
MMS post: Not set
MMC: 310
MNC: 410
Authentication type: not set
APN type: default,supl,mms
APN protocol: IPv4
APN roaming protocol: IPv4
(grayed out) APN enable/disable: checked
Bearer: unspecified
MVNO type: None
(grayed out) MVNO value: not set
Just visit your ATT store or call them. I was stuck with H for a day until they had to create a service request for a higher tech person to fix it.
Make sure they prevision your plan to "4G LTE". It can be taken care of over the phone.
I have the same issue, however I'm on a dealer line so I can't have customer service change it, I have to have my rep do it and he is having trouble figuring it out, and so my at&t rep says that he thinks its because I didn't have an LTE phone prior to this (nexus 4) so he is gonna try to change my imei to his G2 he doesn't use
Sent from my Nexus 5
Simer03 said:
I have the same issue, however I'm on a dealer line so I can't have customer service change it, I have to have my rep do it and he is having trouble figuring it out, and so my at&t rep says that he thinks its because I didn't have an LTE phone prior to this (nexus 4) so he is gonna try to change my imei to his G2 he doesn't use
Sent from my Nexus 5
Click to expand...
Click to collapse
will be calling to check what AT&T says. My last 2 phones were LTE so I definitely had it.
trajik78 said:
will be calling to check what AT&T says. My last 2 phones were LTE so I definitely had it.
Click to expand...
Click to collapse
Ah ok then make sure they provision your imei to work! Make sure to talk to a tier 2 representative if the first person doesn't do it or something
Sent from my Nexus 5
I remember reading in another thread that the IMEIs on the n5 don't register as an lte capable phone in AT&Ts system. You may need to obtain one from a phone that is confirmed to work on their LTE, or have CS generate one for you by telling them you can't find yours. Wish I could find the thread, but they get buried so fast around here.
Keep in mind that this info was from a few days ago so it could just be that AT&T wasn't prepared for the launch...they may have already fixed the problem.
Sent from my Evo LTE
If you put in a sim card from a HSPA only phone before switching to LTE or a new sim then you may need to do a factory reset. That was the only solution that worked to get me on LTE as I was also stuck on HSPA. Could be worth a shot if you don't figure it out.
Yeah just had to call at&t to have them re-switch on my LTE. When I was using an old iPhone 3gs they "turn it off". Thanks for all the support!

[Q] 2G instead of 4G

i have a carrier unlocked One S, which used to be T-Mobile, now it's on AT&T. i remembered from when i had the One X that i had to setup a APN, so i found the necessary information and create one, worked fine, actually set it up a couple of times no problem. so today after i redid my phone again i create the APN, and now i can't get higher than 2G (tested in several locations) anyone any idea how i can resolve this?
(see attached image)
here's the content of the APN;
Name: AT&T HSPA+
APN: phone
Proxy: Blank
Port: Blank
Username: blank
Password: blank
Server: blank
MMSC: http://mmsc.mobile.att.net
MMS Proxy: proxy.mobile.att.net
MMS Port: 80
MCC: 310
MNC: 410
Authentication type: Blank
APN Type: default,supl,mms,hipri
APN protocol: leave as is
Bearer: leave as is
Click to expand...
Click to collapse
thanks in advance.
As far as I know, HTC One S DOESN'T support 4G (at least mine S3 variant doesn't). And if 3G isn't working also at locations where it should, are you sure you have the WSM/GSM mode, not only checked one of these?
Edit: Found out that this may be a hardware issue that happens after S-OFFING and/or SIM UNLOCKing
check this thread http://forum.xda-developers.com/showthread.php?t=2160389
it may be helpful
thanks guys... had some other issues and the seller is going to send me another One S... we'll see how that goes.

Straight Talk issued new APN setting for AT&T network

I have had minor issues with Straight Talk when changing phones. These have mostly been around MMS sending and receiving. This is a known issue with ST and tech support will tell you they do not guarantee MMS functionality. I switched to a new phone last week and called tech support for the usual solution, a new SIM card. They made me try the new APN setting, and wonder of wonders, they worked! Not any faster or slower that I could tell, but MMS works now.
Only for AT&T compatible Straight Talk SIM
APN: RESELLER (all caps)
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
APN type: default,supl,mms
all other fields are blank or default
Unfortunately this doesn't work for me or a lot of users reporting issues. I can send mms just fine. Half the time I can receive pictures but never can I receive group text mms... Their support told me the same thing, pretty sure my nexus 6 can handle group messaging... Been doing it for over a year... Those ST reps know very little it seems.
Sent from my Nexus 6 using Tapatalk

EDIT: I am an idiot, it's an APN problem. Would still appreciate help.

OKAY. So. The problem, in fact, had nothing to do with SIMlocking. It was trying to use a preinstalled T-mobile APN instead of the Ting APN.
One might think this would be the end of the problems, but it was not. I went in and manually selected the Ting APN. At this point I'm getting a normal LTE data indicator, and mobile data and SMS work, but phone calls still aren't. There are two separate Ting APNs, one for data and one for MMS. The one for MMS looked correct, but the one for data was missing information. Ting was supposed to send an automatic update to the phone to fix this, but although I was sent the message saying that they were sending it, it was not actually sent. So I went in to manually edit the APN according to these instructions:
APN settings for an X1 SIM cardNameTing DataAPNwholesaleMMSC
http://wholesale.mmsmvno.com/mms/wapenc
APN type*default,admin,fota,mms,supl,hipri,internet,dunMCC310MNC260APN protocolIPv4 / IPv6APN roaming protocolIPv4 / IPv6
Except I can't edit the Ting data profile. I can edit the SMS profile (though I don't want to, because it's not broken), and I can create a new profile, but I can't edit this one. So I think, okay, I'll make a new one and switch to that one. When I try to save it, it says my carrier doesn't allow profiles with the dun type, which is odd given it's in the default but I don't see why I'd actually need dial-up networking anyway, so I take that one out and save. It saves. I switch to that one. It switches.
I still cannot make calls.
Does anyone know why editing the data APN profile is locked, and how I can unlock it? Has anyone else had issues getting their carrier recognized by the new 19.1 LineageOS? What can I do to try to fix this? As much as I love the idea of never getting an actual phone call again, they are occasionally necessary.
_________________________________________________________________________________________________________________________________________
ORIGINAL TITLE AND POST:
H830 relocking (? maybe something else?) sim when LineageOS 19.1 is installed. Is there a fix?
I know there are already a million threads about trying to unlock H830s without access to the official app/with an ineligible phone/with a bad IMEI, etc. I have access to the official app and my IMEI clears just fine with my phone service provider. I'm... not hopeful, but given it is a different situation I thought it wouldn't hurt to ask.
Bought a phone sold as unlocked, then went through a convoluted process mostly following this guide (see my notes at the end) to get the bootloader unlocked and get Lineage 19.1 on there. At the stage with 15.1 unofficial lineage, it recognized my Ting sim card but seemed a little buggy, with fluctuating, mostly poor signal (as, honestly, one might expect from an early unofficial build). I didn't stay there long enough to investigate much further, but will do so later. At the stage with 19.1, it was locked to T-mobile again, though it also seemed to think my sim card was a T-mobile card, and allowed MMS but not calls. Knocked it back to stock 20A and used the app to "permanently" unlock it, which went without a hitch. Repeated the process, same result.
Is there any way to get this phone properly unlocked?
EDIT: The more I poke at this, the more I think the device really is unlocked properly now and something else weird is going on here. If it was just locked, my Ting SIM card shouldn't work at all and I should get some kind of alert about it, right? Instead the phone's listing T-mobile as my carrier and letting me send SMS, but not phone calls. Ting registers its existence as well, and I get signal on the signal indicator, just with a little "something is wrong" type exclamation point on it.
Here's some APN settings I found by setting my phone back on stock 20A (again) and going through the whole process of getting Lineage 19.1 on there (again).
From stock LG G5 on 20A
WAP service prompt successful
calls working, texts working
not set unless specified
Name: T-mobile LTE
APN: fast.t-mobile.com
MCC: 310
MNC: 260
APN type: default, xcap
APN protocol: IPv6
APN roaming protocol: IPv4
Name: Ting (primary)
APN: wholesale
MMSC: http://wholesale.mmsmvno.com/mms/wapenc
MCC: 310
MNC: 260
Authentication type: PAP
APN type: default, mms
APN protocol: IPv4
APN roaming protocol: IPv4
Name: EPDG MMS/XCAP
APN: tmus
MCC: 310
MNC: 260
Authentication type: PAP
APN type: xcap
APN protocol: IPv6
APN roaming protocol: IPv6
From stock LG G5, after recowvery exploit, TWRP, root
(no WAP service prompt, probably because I forgot to swap the card back and forth between another phone this time. Will try that and report back.)
calls working, texts working
not set unless specified
Name: T-mobile LTE (primary)
APN: fast.t-mobile.com
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MCC: 310
MNC: 260
APN type: default,supl,mms,xcap
APN protocol: IPv6
APN roaming protocol: IPv4
Name: EPDG MMS/XCAP
APN: tmus
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MCC: 310
MNC: 260
APN type: mms,xcap
APN protocol: IPv6
APN roaming protocol: IPv6
from Lineage 15.1 unofficial
no WAP service prompt after swapping card back and forth
calls not working, texts working
Not set unless specified
too many to go through in detail, presumably preloaded to work with many different carriers. will go through primary and Ting, and list any others enabled
Name: T-Mobile US LTE (primary)
APN: fast.t-mobile.com
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MCC: 310
MNC: 260
APN type:default,supl,mms,ia
APN protocol: IPv6
APN roaming protocol:IPv4/IPv6
Name: Ting Data
APN: wholesale
MCC: 310
MNC: 260
APN type: default,admin,fota,mms,supl,hipri,internet,dun
APN protocol: IPv6
APN roaming protocol: IPv6
Brightspot, multibrand
CellOne WAP, wap.cellular1.net
GIV Mobile, wholesale
GoSmart, multibrand
I-Wireless, i2-wireless.com
Net10, wap.tracfone
PTel, wholesale
Red Pocket, wholesale
Simple, simple
Solavei, solavei
StraightTalk T-Mobile, wap.tracfone
T-Mobile IMS, ims
Telcel America, wap.tracfone
Tracfone. wap.tracfone
US Mobile, pwg
Walmart Family Mobile, web.omwtoday.com
LineageOS 19.1 official
no WAP service prompt after swapping card back and forth (do get text saying update will be sent to phone, but that's it)
calls not working, texts working
Not set unless specified
Name: Ting Data
APN: wholesale
MCC: 310
MNC: 260
APN type: default,admin,fota,mms,supl,hipri,internet,dun
APN protocol:IPv6
APN roaming protocol:IPv6
MNVO type: GID
MVNO value: 6135
Name: Ting MMS
APN: wholesale
MMSC: http://wholesale.mmsmvno.com/mms/wapenc
MCC: 310
MNC: 260
APN type: mms
APN protocol: IPv4
APN roaming protocol: IPv4
MVNO type: GID
MVNO value: 6135

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