I bought this tablet off Amazon's Warehouse Deals. It came to me dinged and scratched up, but operable. I noticed the touch screen was a little off and would report false touches occasionally, but I didn't think it was anything to worry about. Like a kid in a candy store, I raced to get a new ROM so I could optimize this thing. In the process I unlocked the bootloader, rooted and installed PACman ROM. Ghost touches disappeared--gone for like 3 whole days. I'm ecstatic, and falling madly in love with this tablet. Then I notice the ghost touches coming back after the 5th day I have had it. Now its showing about 3 ghost touches almost constantly in one vertical line (in landscape) on the right side of the screen. Pretty much totally inoperable. I have scoured all ends of google, and most of the time it spits me out here, searching thread after thread of nothing but "RMA it". My questions are:
Is there any fix to this besides shelling out money for a new digitizer? Is that the general consensus that the digitizer is the root of the problem? I know I'm able to return the product, but does anyone know if Amazon is going to give me grief over an unlocked product that was a scratch-and-dent deal anyway? Any way I can re-lock the device? I've seen multiple threads with replies saying "lol didn't you read the blah blah? no way bro", but these were posted a couple months ago. Maybe something new has come up. I guess I just feel sorta rooked because I bought a defective piece of hardware, and now I can't get a refund just because I modified the software.
Tunameltsalad said:
I bought this tablet off Amazon's Warehouse Deals. It came to me dinged and scratched up, but operable. I noticed the touch screen was a little off and would report false touches occasionally, but I didn't think it was anything to worry about. Like a kid in a candy store, I raced to get a new ROM so I could optimize this thing. In the process I unlocked the bootloader, rooted and installed PACman ROM. Ghost touches disappeared--gone for like 3 whole days. I'm ecstatic, and falling madly in love with this tablet. Then I notice the ghost touches coming back after the 5th day I have had it. Now its showing about 3 ghost touches almost constantly in one vertical line (in landscape) on the right side of the screen. Pretty much totally inoperable. I have scoured all ends of google, and most of the time it spits me out here, searching thread after thread of nothing but "RMA it". My questions are:
Is there any fix to this besides shelling out money for a new digitizer? Is that the general consensus that the digitizer is the root of the problem? I know I'm able to return the product, but does anyone know if Amazon is going to give me grief over an unlocked product that was a scratch-and-dent deal anyway? Any way I can re-lock the device? I've seen multiple threads with replies saying "lol didn't you read the blah blah? no way bro", but these were posted a couple months ago. Maybe something new has come up. I guess I just feel sorta rooked because I bought a defective piece of hardware, and now I can't get a refund just because I modified the software.
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Click to collapse
Same thing happened to my brother's tf300t. He returned it as defective, but I guess you could replace the digitizer. As far as I saw, it was a hardware problem, so it requires a hardware fix. Sorry
cmendonc2 said:
Same thing happened to my brother's tf300t. He returned it as defective
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Click to collapse
Was it through amazon? Do you know if he unlocked it?
Tunameltsalad said:
Was it through amazon? Do you know if he unlocked it?
Click to expand...
Click to collapse
Yes it was through amazon. He had unlocked it and installed TWRP and CROM or CM i dont remember.
Tunameltsalad said:
I bought this tablet off Amazon's Warehouse Deals. It came to me dinged and scratched up, but operable. I noticed the touch screen was a little off and would report false touches occasionally, but I didn't think it was anything to worry about. Like a kid in a candy store, I raced to get a new ROM so I could optimize this thing. In the process I unlocked the bootloader, rooted and installed PACman ROM. Ghost touches disappeared--gone for like 3 whole days. I'm ecstatic, and falling madly in love with this tablet. Then I notice the ghost touches coming back after the 5th day I have had it. Now its showing about 3 ghost touches almost constantly in one vertical line (in landscape) on the right side of the screen. Pretty much totally inoperable. I have scoured all ends of google, and most of the time it spits me out here, searching thread after thread of nothing but "RMA it". My questions are:
Is there any fix to this besides shelling out money for a new digitizer? Is that the general consensus that the digitizer is the root of the problem? I know I'm able to return the product, but does anyone know if Amazon is going to give me grief over an unlocked product that was a scratch-and-dent deal anyway? Any way I can re-lock the device? I've seen multiple threads with replies saying "lol didn't you read the blah blah? no way bro", but these were posted a couple months ago. Maybe something new has come up. I guess I just feel sorta rooked because I bought a defective piece of hardware, and now I can't get a refund just because I modified the software.
Click to expand...
Click to collapse
I got a similar situation in the last two weeks. The problem I have is that my TF300T is keeping rebooting by itself. I've googled it and people say most likely it's a hardware issue. I am trying to find a way to see if the device can be reset to factory condition so that I can return it for repair. Looks like we are on a same boat. Hopefully I can find a way to do so.
Just an update on my issue, in case anyone else stumbles across this particular problem. So far I have gone almost a week with no ghost touches. I popped off the back of the device (three guitar picks did the trick), and disconnected the digitizer ribbon cables and reseated them. Problem vanished. My best guess is that the keyboard dock puts odd pressure on the device. That mixed with rough handling is bound to cause some problems.
The problem I have is that my TF300T is keeping rebooting by itself. I've googled it and people say most likely it's a hardware issue
Click to expand...
Click to collapse
It could be the power button is jammed? I know mine is really touchy (all I do is tap it with my stylus and screen turns on/off. Good luck!
Sent from my TF300T using xda app-developers app
Tunameltsalad said:
Just an update on my issue, in case anyone else stumbles across this particular problem. So far I have gone almost a week with no ghost touches. I popped off the back of the device (three guitar picks did the trick), and disconnected the digitizer ribbon cables and reseated them. Problem vanished. My best guess is that the keyboard dock puts odd pressure on the device. That mixed with rough handling is bound to cause some problems.
Click to expand...
Click to collapse
Thank you. I just got mine from Groupon as refurbed.. (they did a ****ty job, apparently) Ghost issue about 2 days after getting it out of the box. By then already unlocked and flashed CWM.. sigh.
I'll try your fix tonight. Any chance there is an image of the right connector/ribbon?
Hopefully the image quality isnt too bad. I took an exacto knife and gently pried up the black foam squares, set them aside and worked my magic. Hope this helps. Just be careful with the ribbon cable (duh). Hope this helps!
Sent from my TF300T using XDA Premium 4 mobile app
Tunameltsalad said:
Hopefully the image quality isnt too bad. I took an exacto knife and gently pried up the black foam squares, set them aside and worked my magic. Hope this helps. Just be careful with the ribbon cable (duh). Hope this helps!
Sent from my TF300T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thank you! I'll try this adventure later this week.
Did this today.. So far, 20 mins on it, and no issues. Typically took about 5-7 mins before. So, crossing my fingers this is gone.
THANK YOU! I can go back to enjoying my tablet
Im in the same boat with this Ghost Touches Issues, and its getting worse, sometimes im working at college and this Ghost appears and the tablet gets almost unusable, Only the Keyboard Dock saves me.
Please if you can give me more detailed instructions i think i would be brave enought to do this surgery to my tf300t, merry christmas!
elestudiante said:
Im in the same boat with this Ghost Touches Issues, and its getting worse, sometimes im working at college and this Ghost appears and the tablet gets almost unusable, Only the Keyboard Dock saves me.
Please if you can give me more detailed instructions i think i would be brave enought to do this surgery to my tf300t, merry christmas!
Click to expand...
Click to collapse
i just noticed that when having a ghost touches attack, if i put pressure con the tablet, lime trying to bend it, the touches vanish.
I also have the ghost touches but it seems to only happen when the screen is dirty. As soon as I clean it off, they go away. Would a good screen protector help with that? I may go ahead and try taking off the back and messing with it.
Sent from my AOKP Galaxy S4
I thought mine was fixed, but doesnt seem to be. I technically didnt remove the connectors.. I was nervous, they are WAY fragile. I simply unlocked and pressed firmly on them to attempt to reseat them..
Problem seemed to go away until I used Chrome. Chrome is what seems to trigger odd behaviors for me. I may try another browser and see if it still happens.
I've been dealing with this off and on for about 8 months; asus HAS to be aware of it as my tab has been back twice for this issue (out of warranty now) and I take advantage of their complaint form every month or so.
Here's what I've been working off of (based on personal experience/experimentation):
Re-seating the cables might help for a day or less, but isn't a permanent fix. I even went as far as strategic pieces of tape to hold the flex cables in place and tape across the connectors to encourage them to stay closed.
The first time I popped the back off the larger of the three flexes (with the silver wrap) had partially worked out of the connector on the driver board. Re-seated it and problem disappeared for about a day.
The large copper heat spreader was basically spot contacting the CPU and really wasn't touching the smaller ancillary chips (unit had been running warm for a few months, thought that might make things wonky). I pressed heat shield back down to ensure adhesion, and slightly molded the copper around each chip. Ghost touch gone for two days, unit way cooler running than before.
Here's the interesting one to me. Tonight I noticed that even just hovering my finger close to the screen I can get the 'touch dot' to show; this got me thinking about static. I held the tab in a way that at least one finger of one hand was touching the screen, like towards an edge (out of the active area) while using the other hand to touch the screen. Seemed like one hand was grounding the screen, like a charge couldn't dissipate from the surface.
Isn't this a "capacitive touch' screen? Could it be a matter of grounding?
I too purchased this tablet and dock from Groupon about 4 weeks ago or so as a manufacture refurb. My tablet does the same thing. After about an hour or so use most of the time it starts randomly acting like the screen is being touched. And it appears to only be in the upper right corner area (kinda where the lock screen pattern show up when you unlock it) in landscape mode. Sometimes it may take a little longer of use before it happens. It happens regardless if the dock is plugged in or not. I have figured that if I lock the screen and wait a few seconds and then unlock it. The ghost touches are gone for a while. I first began thinking it may have been a OS issue and hough about rooting and putting a custom rom on it. But from what I have seen on the web it doesnt seem to matter whether its rooted or not. So should I RMA it back or has any one had permenant luck with reseating the cable?
Thanks
ItsDuckie said:
I too purchased this tablet and dock from Groupon about 4 weeks ago or so as a manufacture refurb. My tablet does the same thing. After about an hour or so use most of the time it starts randomly acting like the screen is being touched. And it appears to only be in the upper right corner area (kinda where the lock screen pattern show up when you unlock it) in landscape mode. Sometimes it may take a little longer of use before it happens. It happens regardless if the dock is plugged in or not. I have figured that if I lock the screen and wait a few seconds and then unlock it. The ghost touches are gone for a while. I first began thinking it may have been a OS issue and hough about rooting and putting a custom rom on it. But from what I have seen on the web it doesnt seem to matter whether its rooted or not. So should I RMA it back or has any one had permenant luck with reseating the cable?
Thanks
Click to expand...
Click to collapse
I'd try reseating the ribbons. I kind of doubt it would solve the problem since it's a refurbished with a latent defect. Bad ribbons would strike at random but do not wait for a while before acting up. Look at the glass surface under a magnifying glass and bright light. Hairline cracks cause this after the tab heats up, but you can't always detect them. RMA would be the safe option unless you're really pressed for time.
Ghost touches are back. Noticed I had alot of them when my storage was full. Used a previous recovery (same ROM, just earlier date with less junk installed) and it cut down the frequency of them happening. This is so weird.
I had those ghost touches when 4.2 roms started (CM and AOKP and all of the rest of them. Then someone, I don't remember who had compiled rom with decreased touchscreen sensitivity and ghosting was gone. I think they started with PAC or AOKP, I really don't remember.
Then I went to 4.3 and 4.4 roms and I didn't have one single ghost touch since then. I do noticed sometimes when I hover finger over screen it is registered as touch, but ghosting by itself didn't occur on those roms.
one cent fix
I have an ugly, but effective solution working on my pad right now. It has been in place for about three or four months.
Holding in landscape mode, pulled the bottom left corner back slightly and inserted a penny between the back and the lcd. This put enough torque on the screen to kill all of the ghost touches and it still fits into the keyboard dock. There is an ugly gap where the penny is, but it is now fully functional.
Hope this helps some of you
Related
I'm planning on buying this tablet soon and I just wanted to know what I should test out on the tablet first to still be eligible for returns if ever something is wrong. So what are some problems that usually occur with the tf300 so that I can test it out as soon as possible? And what are the usual things I should look out for? By the way, I'll be getting the one bundled the keyboard.
Another question, with the white tf300, does dirt get stuck easily on the back of the tab because of the circular texture? Thanks
Edit: In simpler terms, can you write down the common problems with the tf300 for us to look after for?
Mine had a slightly loose back-cover and made a sound when pressed firmly on the sides. Although most people probably won't be bother by it.
I haven't had any other "problems" with it, but i would suggest checking the screen for dead pixels and if the touchscreen functions properly.
Also search through the forum here for people reporting problems and check for those.
Not sure if anyone else has this issue but the screen appears to register touch before you actually touch the screen, it's only when your finger is extremely close to touching thescreen that this occurs ( maybe mine has a fault or I am too electrically charged :cyclops: ) .. Also I put on a wet type screen protector and thought my screen was faulty but found out later it can take a day or so for the screen protector to settle in ?
Works fine now though...
chriwu said:
Mine had a slightly loose back-cover and made a sound when pressed firmly on the sides. Although most people probably won't be bother by it.
I haven't had any other "problems" with it, but i would suggest checking the screen for dead pixels and if the touchscreen functions properly.
Also search through the forum here for people reporting problems and check for those.
Click to expand...
Click to collapse
Regarding the cover, does dirt get stuck easily when you slide your fingers around the back cover?
o0o.paw said:
Not sure if anyone else has this issue but the screen appears to register touch before you actually touch the screen, it's only when your finger is extremely close to touching thescreen that this occurs ( maybe mine has a fault or I am too electrically charged :cyclops: ) .. Also I put on a wet type screen protector and thought my screen was faulty but found out later it can take a day or so for the screen protector to settle in ?
Works fine now though...
Click to expand...
Click to collapse
I think the touch screen problem is normal from time to time since that happens to my phone as well at times.
Are wet screen protectors too thick to be able to dock the tablet? I read a couple of users had trouble docking. I was thinking of getting the acase screen protector just to be safe since it's dry.
Another thing to watch out for is software related. Many of the TF300s, mine included, have invalid serial numbers. They can't get automatic updates, use the Asus device locator, or validate registration on the Asus webpage.
Hope this helps,
Dave
CodeLion said:
Another thing to watch out for is software related. Many of the TF300s, mine included, have invalid serial numbers. They can't get automatic updates, use the Asus device locator, or validate registration on the Asus webpage.
Hope this helps,
Dave
Click to expand...
Click to collapse
How did you get an invalid serial?
I just returned my TF300 16 GB to Best Buy because after 2 months the touchscreen went haywire...It registered all sorts of touches I never made. I'm hoping its just a manufacturing issue and not a design issue. I normally keep it docked and hope that's not the cause.
Props to Best Buy who made the exchange very painless...for $20 more they gave me the 32 GB despite being past the return date.:laugh::good:
Ulric099 said:
Regarding the cover, does dirt get stuck easily when you slide your fingers around the back cover?
Click to expand...
Click to collapse
Not that I've noticed.
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
It comes that way. It would appear Asus' factories failed to register quite a large percentage of the tablets with the update server.
One way to check is to use the Asus device locator. If it refuses to let you use your serial number, then yours is one of the invalid ones.
Dave
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
So, I've just received my third Infinity, after having to send the first two back because of defects with the screen. The first had a large speck of dust trapped right under the centre of the screen, and the screen on the second gave everything a horrible yellow tinge.
The one I've just received has what looks like a perfect screen image wise, but there's a horrible clicking sound when I press along the right hand edge - so, it appears that this infinity also has a fault, which I know from reading these forums is fairly common.
I'm really starting to loose heart with this tablet - it's my first one, and as much as I want to love it, I'm sick of receiving defective units. If I return this one, then I'm going to be running the risk of receiving another with a dodgy screen or worse.
If I decide to keep this one, what are the chances of the clicking/unbonded screen becoming worse? Can anyone who's had this problem comment on whether the area that clicks has expanded over time, or if your screen has started to separate noticeably? Is this likely to happen?
I've bought through Amazon so I'm able to return it without any hassle, but I'm reluctant to go through the ASUS quality control lottery for a fourth time.
I would appreciate any advice or comments.
Mine is 2 months old and i had the clicking issue from the beginning but it didn't got worse and to be honest i don't even notice the clicks anymore (i guess that my brain got used to it ).
Inviato dal mio ASUS Transformer Pad TF700T con Tapatalk 2
Ok, thanks mate... hopefully it won't get any worse. I'll give it a week or two and see if mine spreads at all.
Nexus 7 has same problem
Sent from my Nexus 7 using Tapatalk 2
MisterEz said:
So, I've just received my third Infinity, after having to send the first two back because of defects with the screen. The first had a large speck of dust trapped right under the centre of the screen, and the screen on the second gave everything a horrible yellow tinge.
The one I've just received has what looks like a perfect screen image wise, but there's a horrible clicking sound when I press along the right hand edge - so, it appears that this infinity also has a fault, which I know from reading these forums is fairly common.
I'm really starting to loose heart with this tablet - it's my first one, and as much as I want to love it, I'm sick of receiving defective units. If I return this one, then I'm going to be running the risk of receiving another with a dodgy screen or worse.
If I decide to keep this one, what are the chances of the clicking/unbonded screen becoming worse? Can anyone who's had this problem comment on whether the area that clicks has expanded over time, or if your screen has started to separate noticeably? Is this likely to happen?
I've bought through Amazon so I'm able to return it without any hassle, but I'm reluctant to go through the ASUS quality control lottery for a fourth time.
I would appreciate any advice or comments.
Click to expand...
Click to collapse
Send it back - that's not acceptable for a highend electronic product. You keep doin this until you get one with accaptable build quality or you buy another brand. Choice is yours. But never accept poor build quality in high end consumer electronics
Had mine for about 3 weeks and received a screen protector a couple of days ago, no problems with the screen but was worried applying the screen protector would show up any defects clickingwise. Panic over screen protector on and display is looking good.
Yeah, I think too many people here accept the fact that their unit has some fault and then just think "well, it could be worse. Be happy with what you got". No way! this should be THE high end tablet, one of the most expensive ones there are and then it has this kind of faults.
IF everybody would be same and think "well this is ok" then Asus wouldn't even learn from their mistakes. They would just keep on with the crappy QC and nothing would be fixed. Maybe they would even worsen the qc to save money and try to find out where is the line that people don't accept the product.
For me, I spend a lot of money and I want my unit be perfect out of the package. It is other issue then if I break it..
I too am having some screen issues, but I think I will have to send my unit back to ASUS completely. Most Dutch retailers only have a very short return period, and I've already had mine for 19 days. I guess I will contact the retailer and ask them what I should do. However, it is really unacceptable that you pay a high price for such a premium product and that it has issues that really should not ocur. The reason why I didn't go back to the retailer was because I didn't really notice it at first, it just got more annoying later on...
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Mine has the loose screen issue all around. But no clicking. So I'm having the same debate in my mind. I think I'm going to return and try for another one.
Sent from my PC36100 using xda app-developers app
I'm returning my 2nd TF700t tomorrow 'cause of loose screen. This time it also made the clicking sound :/
Mine has a loose screen but it's the lower left hand corner by the headphone jack, hdmi port, microphone area. You don't even need to squeeze it hard, it feels hollow in that area and it makes a crunching sound. My biggest fear is the ports there are either going to get damaged or cause a short touching the case. Amazon is sending me a replacement which I should have tomorrow.
Amazon was really gracious in taking my 201 back that I bought in May, but man, WTF, I love Tegra games so the samsung tab is out and I hate Samsung with their wishy washy update and the fact they stop supporting their legacy products fairly fast.
If this next one is trash I don't know what to do, I don't want to be banned by Amazon for returns, sucks ass.
Thanks for all the replies and comments - it seems that this loose/unbonded screen issue is more widespread than I first thought...
All those who have said that I shouldn't accept this on a premium device are, of course, correct. Although the tablet seems to work properly now, I'm worried that several months down the line the screen might start to separate or some other related problem will arise, & I'll be left to deal with Asus direct for a warranty repair. It makes far more sense to get it replaced now, so I'm just about to contact Amazon to tell them that this tablet, the third one that they have sent me, is also faulty.
Here's hoping my fourth will be fault free as it'll be the last one I get - if there's a problem with it then it'll be returned for a refund & I'll start to look at other brands of tablets to buy instead.
MisterEz said:
Thanks for all the replies and comments - it seems that this loose/unbonded screen issue is more widespread than I first thought...
All those who have said that I shouldn't accept this on a premium device are, of course, correct. Although the tablet seems to work properly now, I'm worried that several months down the line the screen might start to separate or some other related problem will arise, & I'll be left to deal with Asus direct for a warranty repair. It makes far more sense to get it replaced now, so I'm just about to contact Amazon to tell them that this tablet, the third one that they have sent me, is also faulty.
Here's hoping my fourth will be fault free as it'll be the last one I get - if there's a problem with it then it'll be returned for a refund & I'll start to look at other brands of tablets to buy instead.
Click to expand...
Click to collapse
If you check out the Nexus 7 forum (also an ASUS tablet) you can gleam some interesting information about the screen separation issues. It's not as easy to take the Infinity apart, so fixes aren't readily available, but I'm sure the issues are related.
I wonder if the glass and digitizer on this tablet are stuck down by something similar to double sided foam tape.
Might be a contact film type adhesive too.
My experience with these type of sticky adhesives is that sometimes a little warmth or just over time they will adhere better.
I did have a slight clicking on the bottom of my tablet, it's not there now.
Just some thoughts.
Thats OK said:
I wonder if the glass and digitizer on this tablet are stuck down by something similar to double sided foam tape.
Might be a contact film type adhesive too.
My experience with these type of sticky adhesives is that sometimes a little warmth or just over time they will adhere better.
I did have a slight clicking on the bottom of my tablet, it's not there now.
Just some thoughts.
Click to expand...
Click to collapse
From the ASUS Nexus 7 forums I understand that the loose screen/screen separation may be due to adhesion issues that can be somewhat or completely solved by gentle heat followed by light, consistent pressure. Someone did try that with his Infinity with limited results but I think his frame may not have fit properly as well. The crunching sound some have reported may be due to a really crunchy type of tape used to hold down the battery, if there's any excess flex that causes the screen/digitizer to touch the tape. There was also a screen lift/light bleed issue caused by over-tightened screws in the frame holding the motherboard, etc together. That was user fixable, by just loosening the screws and making sure that they were all fairly evenly tightened. That also really helped with the light bleed issues too.
I received my replacement from Amazon, this one is all good, it even has the cooler color screen I like compared to original, sweet!
I have just sent back my second tablet to amazon after receiving the first one with nearly jammed in buttons and a clicking screen. The second one I got had a little clicking to start and then got progressively worse until I chose to return it. Amazon emailed me and said that they are just going to refund me my money instead of sending out another one with probably similar problems... don't really know what to do now... any other good tablets coming out? Haha
Sent from my Galaxy Nexus using xda app-developers app
The way these tablets are held together is via a longer L shaped plastic edge on the faceplate that mates top edge first to a the ledge built into the backshell. Once inserted under the shell at the top edge the rest of the screen can lay down into the rest of the backshell. There are smaller L shaped clips up and down the outsides which click into place via finger pressure. The bottom edge is secured by two metal slide locks which mount the front to the back much like an old style door chain where the round part fits into a large hole and then slides into a narrower opening to latch it into place.
The point of this post? if the sides or top seem loose you can probably click them together with finger pressure. if the bottom is loose the latch got locked without the round part in place. for this you should return if you have warranty left. If it crunches they probably broke an L shaped clip while assembling.
I received my 2nd Infinity today and I immediately noticed the screen on the bottom left hand corner is above the frame and the rest of the bottom part of the screen flexes when I hold it normally. I'm sending it back. I'll give the Infinity one more chance and hope I get a good one. If not, I'll have to look at other options. At some point enough is enough.
My advice for anyone that has build quality issues with their Infinity is to return it. That is a lot of money to spend to keep a tablet that could break down the line. I wouldn't take any chances, but that's just me.
Seriously though, does anyone know of any other top end tabs coming out soon? I'm tired of dealing with sh*t quality
Sent from my Galaxy Nexus using xda app-developers app
I purchased the TF700 from amazon and recieved this Friday shipped from France was very happy with it and last night spent a few hours playing around on it whilst docked with the keyboard i then folded it up (carefully) and put it in a safe place, this Morning I opened it and shocked to see there is a crack in the top left hand corner near the ASUS logo, I have been very carefull with it and not banged it or dropped it and not been heavy handed with it . I did a search on google and seen a thread on here regarding the prime and the screen cracking whilst docked and folded up . the designs look identical so this would seem the be the same problem, Im going to contact ASUS tomorrow but im not holding out much hope on a satisfactory outcome.. absolutely gutted first decent bit of kit i've bought in years and its bust in two days
thought i best warn people so they don't suffer the same fate.
daveharmo said:
I purchased the TF700 from amazon and recieved this Friday shipped from France was very happy with it and last night spent a few hours playing around on it whilst docked with the keyboard i then folded it up (carefully) and put it in a safe place, this Morning I opened it and shocked to see there is a crack in the top left hand corner near the ASUS logo, I have been very carefull with it and not banged it or dropped it and not been heavy handed with it . I did a search on google and seen a thread on here regarding the prime and the screen cracking whilst docked and folded up . the designs look identical so this would seem the be the same problem, Im going to contact ASUS tomorrow but im not holding out much hope on a satisfactory outcome.. absolutely gutted first decent bit of kit i've bought in years and its bust in two days
thought i best warn people so they don't suffer the same fate.
Click to expand...
Click to collapse
Same for me, though put screen protector on it now, and you can't see it anymore and its works the same. Though the stress if off the glass so it wont break again, I think its a big fault of ASUS. To not fix this if a previous model had the same fault.
f700 cracked screen as well
I have the same problem as well. I have a two week old and found a crack in the screen this evening. It looks like the glass is slightly bent outward meaning it's a stress fracture and not caused by dropping the tablet op dropping something on the tablet.
It looks like this is always a problem in combination with the dock. I've found other threads here and on transformerforums dot com (can't post direct link as new member).
I wasn't aware of this problem. If I was I wouldn't have bought the dock. I really wanted to like this tablet but it's not off to a good start.
Just heard about this issue; being my first ever tablet would hate to have it happen, I feel for you
When you open it do you open from the centre? I read on another forum lifting a corner can put stress on it.
Same for me. 3 days old tab and a broken screen when i wanted to pull out the tab from the dockingstation carefully. Cracked screen from the upper left to the upper right side. Asus say it is my fault an i have to pay for repair. I hate Asus for this and i'll never ever buy a product of this company.
Any change to see picture/s of these cracks?
Sent from my LT18i using XDA Premium HD app
This is just one reason why Square trade Warranty is a really good idea... http://forum.xda-developers.com/showthread.php?t=1903575 is another.
Here is my picture. Crack is hard to see on a photo. From top left to the top right.
yeah that stinks. i honestly don't know if they would even warranty RMA that or not. I keep mine docked almost all the time for the past idk 6 months (TF201 and now TF700) and have yet to have an issue. I think some tabs are manufactured in such a way that the screen pops out a little and the closing of the dock/tab combo puts stress on the glass causing breakage. sorry to see that
Inuit said:
Here is my picture. Crack is hard to see on a photo. From top left to the top right.
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Now that sucks
I would take it back to where you got it from and have them send it back to Asus if you only had it a couple days. Paying $500 for it and it cracked in two days, that's crazy. They will just send it back to Asus.
I already sent it back to amazon.de.
They sent it back to me and told me that a broken glass is always the fault of the user. Nice customer service I sent it to Asus and same story. Broken display is always user intendet. No warranty. Nice customer service from Asus. Believe me i will never ever buy a Asus product again.
Are you in the uk? Did you purchase by credit card m if so they are equally liable along with the retailer, and in this case there seems enough reports to suggest this is a common design flaw, so take it up with them citing the significant number of reports here?
Sent from my GT-I9300 using Tapatalk 2
I hate to say this, but it is not hard to see that problem. Am sorry you have to go though this.
This is why
SENT FROM ASUS INFINITY TF700
Stay away from ASUS Products
daveharmo said:
I purchased the TF700 from amazon and recieved this Friday shipped from France was very happy with it and last night spent a few hours playing around on it whilst docked with the keyboard i then folded it up (carefully) and put it in a safe place, this Morning I opened it and shocked to see there is a crack in the top left hand corner near the ASUS logo, I have been very carefull with it and not banged it or dropped it and not been heavy handed with it . I did a search on google and seen a thread on here regarding the prime and the screen cracking whilst docked and folded up . the designs look identical so this would seem the be the same problem, Im going to contact ASUS tomorrow but im not holding out much hope on a satisfactory outcome.. absolutely gutted first decent bit of kit i've bought in years and its bust in two days
thought i best warn people so they don't suffer the same fate.
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Same thing happened to my less than 2 month old TF700. Crack is across the screen from left to right 1/3 from the top. I just opened it one morning and the crack was there. No bumgs, no drops, the exterior was crack, bump free. Sent it to their service center and their head tech stated that it was user induced damage and even implied that my device was already opened 'coz of "scratches" in the locking mechanism. I talked to their tech and he said that all their products are quality checked and there was no way that the crack was caused by faulty assembly, and I pointed out that there was a loose bulge on the left and right side of the tablet, but he wasn't able to give me a reason. He said that he's the last word on it and it's a dead end.
I guess that's what Asus calls VIP Treatment for their customers.
for3play said:
Same thing happened to my less than 2 month old TF700. Crack is across the screen from left to right 1/3 from the top. I just opened it one morning and the crack was there. No bumgs, no drops, the exterior was crack, bump free. Sent it to their service center and their head tech stated that it was user induced damage and even implied that my device was already opened 'coz of "scratches" in the locking mechanism. I talked to their tech and he said that all their products are quality checked and there was no way that the crack was caused by faulty assembly, and I pointed out that there was a loose bulge on the left and right side of the tablet, but he wasn't able to give me a reason. He said that he's the last word on it and it's a dead end.
I guess that's what Asus calls VIP Treatment for their customers.
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Wow, this is the exact opposite experience that I have had with them on this issue. I support a number of these that are used as thin client replacements for sales staff and several of them have gone through this process due to unexplainable cracks in their screen. In all 4 cases that I know of, Asus did the repair for free. Since a cracked screen is really not something that I can do anything for, I have been having them RMA the unit themselves. They have never had a problem and in most cases had it back in a couple weeks(longest was 3). I am in the US and I am pretty sure they have been sent to the Texas repair center.
I told the users when they called to explain that it has not been dropped, or banged into anything, there are no visible signs of damage other than the screen crack... and that you believe the crack might have been caused by the dock.
Sorry for the unlucky others who have been met with accusations and refusal. FYI- sometimes it helps to complain to the higher ups or maybe Gary or Tien- they have always been willing to help or at least refer me to someone who can give me more than the standard RMA treatment.
Hello,
I've bought my infinity two weeks ago and when I unpacked it I had noticed that on the bottom left side of the panel the screen is popping out a little bit, something like screen flex.
Yesterday, I've noticed that the left side of the panel has a flex as well.
I am really annoyed by this, since OK, I've paid a lot of money for this and now I might have to send it for a repair.
I've talked with the asus support in Greece, and the guy told me to submit a form that he would send me via email and a courier would get it from my house and it would be sent to Czech Republic for service and it would be delivered to me in a maximum of ten days.
Should I send it?
Is it really a big problem? (in example, will the whole panel pop out eventually :silly: )
I though of keeping it for some time and if it gets worse, then sending it..
What do you think?
Thank you for your time,
Sorry for the big post..
did you bu it from a store, or online? if from online, send it back to the company and have them send you another. this might be quicker than sending to ASUS.
I bought it from a store in Greece..I called them and they referred me to Asus support in Greece..
Is this screen flexing a big problem or I can leave with it?
pspuser007 said:
I bought it from a store in Greece..I called them and they referred me to Asus support in Greece..
Is this screen flexing a big problem or I can leave with it?
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i dont see they the store cant exchange it. especially if you have the receipt.
im not sure if its a big problem, but i wouldnt want a device that has defects like that.
timrock said:
i dont see they the store cant exchange it. especially if you have the receipt.
im not sure if its a big problem, but i wouldnt want a device that has defects like that.
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They won't
I might keep it for a while..I've stopped noticing it too much..The thing is, if it's something normal that did occur from the manufacturing process then I'm OK with it. I just don't want to end up holding the tablet at one hand and its screen at the other
pspuser007 said:
They won't
I might keep it for a while..I've stopped noticing it too much..The thing is, if it's something normal that did occur from the manufacturing process then I'm OK with it. I just don't want to end up holding the tablet at one hand and its screen at the other
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From what I've read this is very normal for the Infinity. A lot of people have had similar problems with screen flex or even screen separation. Unfortunately most of them when the receive a replacement, the replacement is either the exact same problem or is even worse. So there is definitely something with the Gorilla Glass and their manufacturing process causing this that they haven't ironed out yet.
From what I've read if it's minor then it shouldn't be too big a problem (some people have the Gorilla Glass almost peeling off). I just got mine and notice the screen sticks up slightly above one of the dock connection points on mine, but knowing the problems others have had I'll use mine for a few days to see if it's worth returning.
So while you can certainly return if you want, considering what you paid it's understandable. But just know that the replacement you get is likely to have at least the same problem, and might actually be worse then the one you sent in. Another somewhat common problem is light bleed, which I think I have on mine also.
bobby2478 said:
From what I've read this is very normal for the Infinity. A lot of people have had similar problems with screen flex or even screen separation. Unfortunately most of them when the receive a replacement, the replacement is either the exact same problem or is even worse. So there is definitely something with the Gorilla Glass and their manufacturing process causing this that they haven't ironed out yet.
From what I've read if it's minor then it shouldn't be too big a problem (some people have the Gorilla Glass almost peeling off). I just got mine and notice the screen sticks up slightly above one of the dock connection points on mine, but knowing the problems others have had I'll use mine for a few days to see if it's worth returning.
So while you can certainly return if you want, considering what you paid it's understandable. But just know that the replacement you get is likely to have at least the same problem, and might actually be worse then the one you sent in. Another somewhat common problem is light bleed, which I think I have on mine also.
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I've noticed the same across the bottom in mine. It appears exactly where the docking latched are located. I'm no longer going to leave the dock attached. I'll hook it when I really need it then remove and put it aside. I'd say the dock is putting too much strain on the glass. The docking hinge on mine is VERY tight to flip;p open and closed as well
Hello to all This morning I had a rude awakening with my TF300T. Last night I closed the case (Tucano) and this morning I found myself opening this: (photo) I was going crazy to understand what has happened and then moving it horizontally tilting right and left has done away with the black bubble! Happy with the result, however, now I wonder if it is not appropriate to send him assistance Asus? (there are no other problems) Help me to better understand c and h could do. My TF300T is Root and TWRP and Crombi Rom!
Looks like water to me, by chance did you notice a lot of condensation around your house that morning? If it doesn't go away you probably can if your willing just separate your digitizer and LCD and clean it out, I actually just cleaned mine out last week pretty easily after some dust had gotten behind my screen.
amebiasis said:
Looks like water to me, by chance did you notice a lot of condensation around your house that morning? If it doesn't go away you probably can if your willing just separate your digitizer and LCD and clean it out, I actually just cleaned mine out last week pretty easily after some dust had gotten behind my screen.
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Hello the problem the first time I came out I noticed is putting the pad in the case (perhaps pressure) weird anyway!
Then "panicked" I tried to wipe but nothing ... then I casually folded his hands in the end and this orrizzoni ... gone! Then I can not even send it in for service because I have unlocked the bootloader ...: Pianto:
Now it works and this is the importance qundo ... then come back with this "trick" are in place!
Thanks hello
20.06.2014 Problem Solved. Thanks to all the helpers.