Related
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Click to expand...
Click to collapse
Dont forget to "un-root" before you send it back!
What was the reference number?
Sent from my ADR6400L using XDA Premium App
How do I know if it's sunken in? Mine works but seems to be harder to get.
Sent from my ADR6400L using XDA Premium App
If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.
Well I'll be at verizon tomorrow
Sent from my ADR6400L using XDA Premium App
hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.
i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect
I only have this issue with the extended battery cover...
Sent from my ADR6400L using Tapatalk
trizzle21 said:
More reason why you should get a damn IPHONE 4
Click to expand...
Click to collapse
Can we get a moderator here please?
This is just gonna cause problems.
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Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
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Click to expand...
Click to collapse
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
Click to expand...
Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.
The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Glad to at least see you got it replaced.
They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
How can they be giving out refurbished phones and it's only been out for 30 days?
They handed me a whole new phone. The guy said they didn't have refurb yet.
Sent from my ADR6400L using XDA Premium App
Alright guys I need some help I just got att service no less then 2 monthes ago my son was playing with my phone and in the process dropped and it broke my LCD isn't cracked but he digitizer is. I called into att I purchase the phone warranty but they want to charge me 199 which is ridiculous but I'm not eligible for an upgrade as well.. I need some help cuz this is my only phone that I can use on att since my other phones are work phone.
Question is how do I get it to basically no cost i had warranty with other company and it never cost that much
Sent from my SAMSUNG-SGH-I727 using xda premium
crashpsycho said:
Alright guys I need some help I just got att service no less then 2 monthes ago my son was playing with my phone and in the process dropped and it broke my LCD isn't cracked but he digitizer is. I called into att I purchase the phone warranty but they want to charge me 199 which is ridiculous but I'm not eligible for an upgrade as well.. I need some help cuz this is my only phone that I can use on att since my other phones are work phone.
Question is how do I get it to basically no cost i had warranty with other company and it never cost that much
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Buy a new digitizer off ebay for around $120.....thats ur best bet i believe
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jyazzie110 said:
Buy a new digitizer off ebay for around $120.....thats ur best bet i believe
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Click to expand...
Click to collapse
Damn pretty crappy but I do appreciate the response
Sent from my HTC PH39100 using xda app-developers app
When you call into AT&T ask for the number to the warranty department. They will ask you a few questions to determine if that's the right department you are looking for. Just say you charged your phone and it no longer turns on. Eventually after lying a bit more you will have a replacement device on its way to you. Works for me all the time and have never failed yet.
They say all kind of things to scare you out of it, but nothing ever happens. I don't know if it is just my luck. I warranty at least 3 times for the year just to keep my phone looking brand new and I send it in working perfectly fine.
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RastarNation said:
When you call into AT&T ask for the number to the warranty department. They will ask you a few questions to determine if that's the right department you are looking for. Just say you charged your phone and it no longer turns on. Eventually after lying a bit more you will have a replacement device on its way to you. Works for me all the time and have never failed yet.
They say all kind of things to scare you out of it, but nothing ever happens. I don't know if it is just my luck. I warranty at least 3 times for the year just to keep my phone looking brand new and I send it in working perfectly fine.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Click to expand...
Click to collapse
You CANNOT warranty out a broken digitizer......sumone correct me if im wrong
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jyazzie110 said:
You CANNOT warranty out a broken digitizer......sumone correct me if im wrong
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Click to expand...
Click to collapse
I know. That's why I'm explaining to lie. It's a gamble, but from my personal experience they never really check. I warrantied perfectly working phones before and nothing happen and on the other end pretty messed up ones too. It's just advice, that's all
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RastarNation said:
I know. That's why I'm explaining to lie. It's a gamble, but from my personal experience they never really check. I warrantied perfectly working phones before and nothing happen and on the other end pretty messed up ones too. It's just advice, that's all
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Click to expand...
Click to collapse
Karma man karma.....always comes back to bite u in the ass.....
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If you wanna keep karma intact call Samsung and ask them how much it would be to replace the digitizer. If you don't believe in karma just flash a ROM to it from another Samsung phone. Bring it to ATT store and say WTF my phone just stopped working.
Lol thanks rapstar I can definitely give it a shot. Here my thing jyazzie that your correct they don't warranty hardware breaking so by my son dropping the phone voided the warranty. But here my thing I have had other providers and they always warrantied at least one accidental replacement and for 199 I could just go and buy something else like a galaxy note. But seriously 199 for a phone that is on the do not sell list lol. Thank you all for the help and feed back. But I'll see if my work will let me get one temporarily.
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I'd try to brick it through Kies, tbqh. Can be done without the screen on if you restore to 2.3 in ODIN. It's a risk that they see the digitizer and have a "WTF" moment, but you stand a good chance of getting away with saying, "I did the upgrade through Kies and now it doesn't work."
T.J. Bender said:
I'd try to brick it through Kies, tbqh. Can be done without the screen on if you restore to 2.3 in ODIN. It's a risk that they see the digitizer and have a "WTF" moment, but you stand a good chance of getting away with saying, "I did the upgrade through Kies and now it doesn't work."
Click to expand...
Click to collapse
Yeah I can definitely give it a shot the only problem is that with any glare your can definitely see the LCD screen is cracked
Sorry to edit its the LCD screen not digitizer
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crashpsycho said:
Yeah I can definitely give it a shot the only problem is that with any glare your can definitely see the LCD screen is cracked
Sorry to edit its the LCD screen not digitizer
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Oh, yeah, if it's the screen, that changes things a bit lol
Thanks though
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T.J. Bender said:
Oh, yeah, if it's the screen, that changes things a bit lol
Click to expand...
Click to collapse
Indeed. I actually had Samsung replace my screen when I broke the glass a few months ago. They charged me 158 and they covered shipping both ways. I had the phone back in 8 days. Since they did the work it is still under warranty if anything else should go wrong. It was actually cheaper than any of the glass/digitizer units I could find online.
hechoen said:
Indeed. I actually had Samsung replace my screen when I broke the glass a few months ago. They charged me 158 and they covered shipping both ways. I had the phone back in 8 days. Since they did the work it is still under warranty if anything else should go wrong. It was actually cheaper than any of the glass/digitizer units I could find online.
Click to expand...
Click to collapse
That's true after 2 hrs of pricing found the cheapest was 158 minus shipping
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crashpsycho said:
That's true after 2 hrs of pricing found the cheapest was 158 minus shipping
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
R u guys serious??? Didja check ebay??? I bought my digitizer for $120......thats all u need....u dnt need the whole housing on the outside....just break out the old screen CAREFULLY and replace the digitizer....replaced mines within 10 mins and it works perfectly...
Sent from my SGH-I727 using xda app-developers app
jyazzie110 said:
R u guys serious??? Didja check ebay??? I bought my digitizer for $120......thats all u need....u dnt need the whole housing on the outside....just break out the old screen CAREFULLY and replace the digitizer....replaced mines within 10 mins and it works perfectly...
Sent from my SGH-I727 using xda app-developers app
Click to expand...
Click to collapse
dude ive been doing repairs on phone for over 3 years i know what i can and cannot repair on a phone I need an lcd Not a digitizer. ive tried over 15 times minimal to seperate an LCD from a Digitizer glass and failed every time some people have the touch others dont.
crashpsycho said:
dude ive been doing repairs on phone for over 3 years i know what i can and cannot repair on a phone I need an lcd Not a digitizer. ive tried over 15 times minimal to seperate an LCD from a Digitizer glass and failed every time some people have the touch others dont.
Click to expand...
Click to collapse
Thats why i said before that buying a whole new digitizer with the lcd attached.....i tried replacing the top acreen and ended up cracking my whole digitizer.....heres a link to where i got mines from....its from Hong kong but i got it in the mail within a week with free shipping.....its not $120 like i paid but its cheaper than $158. http://pages.ebay.com/link/?nav=item.view&id=160886293969
Sent from my SGH-I727 using xda app-developers app
Thanks man 140 in my situation cuz mine is white phone thanks
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OK guys, so I know that rooting your Skyrocket voids the warranty, but I've been looking around on the net and I've seen some phones that when you root, the warranty only no longer covers things directly involved with the rooting, for example, bricking, uninstalling system apps, getting infected by virus/malware etc. So the question is, does this apply to the Skyrocket?
Simplifed: Does rooting the Skyrocket make it so that if I were to drop my phone, screen cracks, and I send it in, will Samsung just throw it away? Or is it just that if I root my phone, brick it, send it in, THEN they throw it away?
Thanks in advance guys!
BTW Skyrocket is awesome phone :laugh:
Odds are they won't even know unless your flash counter is higher than 0 in download mode. Even then, they still probably wouldn't notice.
Note: When I wrote this, I assumed we were talking hard-brick. Goes without saying that yes, if your phone boots up and they can see it's not stock, your warranty is voided.
If they can prove that it's been rooted, they won't even touch it. You'll be responsible for the full replacement cost.
If they can't prove that it's rooted (won't turn on and needs a software restore to get it working again) then it's up to whomever is looking at the phone to determine if they will cover the replacement under warranty.
Please note - I've had a rooted device that was replaced under warranty, but only because it would not boot up at all and so it could not be proven that it was rooted.
liquidzoo said:
If they can prove that it's been rooted, they won't even touch it. You'll be responsible for the full replacement cost.
If they can't prove that it's rooted (won't turn on and needs a software restore to get it working again) then it's up to whomever is looking at the phone to determine if they will cover the replacement under warranty.
Please note - I've had a rooted device that was replaced under warranty, but only because it would not boot up at all and so it could not be proven that it was rooted.
Click to expand...
Click to collapse
So then, say, I dropped my phone on a rock, and it could boot up, but there was nothing caused by the software itself that went wrong, they wouldn't even touch it?
RewinX said:
So then, say, I dropped my phone on a rock, and it could boot up, but there was nothing caused by the software itself that went wrong, they wouldn't even touch it?
Click to expand...
Click to collapse
Everything is void. You have to flash back to stock to get it fixed.
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xcrazydx said:
Everything is void. You have to flash back to stock to get it fixed.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Click to expand...
Click to collapse
No offense gents but xda tv has your answer
And the company such as att don't cover customer damage they only cover factory issue that iS it you droP your phone your SOL
https://www.youtube.com/watch?v=9YcIHaajda8&feature=youtube_gdata_player
RewinX said:
So then, say, I dropped my phone on a rock, and it could boot up, but there was nothing caused by the software itself that went wrong, they wouldn't even touch it?
Click to expand...
Click to collapse
liquidzoo said:
If they can prove that it's been rooted, they won't even touch it. You'll be responsible for the full replacement cost.
If they can't prove that it's rooted (won't turn on and needs a software restore to get it working again) then it's up to whomever is looking at the phone to determine if they will cover the replacement under warranty.
Please note - I've had a rooted device that was replaced under warranty, but only because it would not boot up at all and so it could not be proven that it was rooted.
Click to expand...
Click to collapse
T.J. Bender said:
Odds are they won't even know unless your flash counter is higher than 0 in download mode. Even then, they still probably wouldn't notice.
Note: When I wrote this, I assumed we were talking hard-brick. Goes without saying that yes, if your phone boots up and they can see it's not stock, your warranty is voided.
Click to expand...
Click to collapse
RewinX said:
OK guys, so I know that rooting your Skyrocket voids the warranty, but I've been looking around on the net and I've seen some phones that when you root, the warranty only no longer covers things directly involved with the rooting, for example, bricking, uninstalling system apps, getting infected by virus/malware etc. So the question is, does this apply to the Skyrocket?
Simplifed: Does rooting the Skyrocket make it so that if I were to drop my phone, screen cracks, and I send it in, will Samsung just throw it away? Or is it just that if I root my phone, brick it, send it in, THEN they throw it away?
Thanks in advance guys!
BTW Skyrocket is awesome phone :laugh:
Click to expand...
Click to collapse
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crashpsycho said:
No offense gents but xda tv has your answer
And the company such as att don't cover customer damage they only cover factory issue that iS it you droP your phone your SOL
https://www.youtube.com/watch?v=9YcIHaajda8&feature=youtube_gdata_player
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
unless you buy insurance, then u still have to pay $100+ for replacement.
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droidbabyxda said:
unless you buy insurance, then u still have to pay $100+ for replacement.
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Click to expand...
Click to collapse
OK, I have insurance, so if I break it will I get a free replacement or will I get with contract price?
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RewinX said:
OK, I have insurance, so if I break it will I get a free replacement or will I get with contract price?
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Click to expand...
Click to collapse
Not free. You will have to pay a deductible. You should read your paperwork and know what you signed up for.
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xcrazydx said:
Not free. You will have to pay a deductible. You should read your paperwork and know what you signed up for.
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Click to expand...
Click to collapse
I know, I just thought maybe there was a different plan.
Best buy black tie plan is much better IMO. Little bit more expensive, but no deductible and no limit to replacements. I got a replacement for mine, no questions asked.
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I don't even touch warranties. They're expensive and almost always useless. If my phone is severely damaged somehow, it can be restored to stock and bricked in Kies whether the screen works or not.
Now, in terms of drops...let's just say I'm very careful not to develop butter fingers...
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T.J. Bender said:
Now, in terms of drops...let's just say I'm very careful not to develop butter fingers...
Sent from my SGH-I727 using Tapatalk 2
Click to expand...
Click to collapse
Heh, wish I had that luxury.
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Well I accidentally flashed a GS3 rom on my skyrocket and I'm pretty sure its bricked. The phone stays black and doesn't appear to power on at all. I am unable to get into recovery or download mode to flash in odin. The flash was a clean install and I had formatted both my emmc and usb mounts.
My question is should I bother taking it in to att or will they know that I've had it rooted? Or should I just bite the bullet and send it in for a jtag and pay around $70?
If it won't power on it could be any number of things from AT&T's perspective. It's worth a shot to see what they say.
Sent from my CvD Nibbled Skyrocket
Quando Omni Flunkus Moritati
warranty it, just play stupid and say it wont turn on and you dont know why, and dont mention anything about flashing a rom
Definitely a hard brick. I'd take it to AT&T first, tell them you were in the middle of the firmware update (act dumb) and the phone just turned off and wouldn't turn back on. I've heard stories (see edit below) of AT&T-owned stores calling corporate for guidance as AT&T's update was implicated, then just pulling out a new phone and handing it over well after the 14/30 days are up. More likely, they'll refer you to Sammy to have it warrantied out. Nothing to lose by trying at least the AT&T store first, as a one-day turnaround and free replacement is a better deal than waiting for Sammy to do their thing and send you a refurb, or spending the money on JTAG.
Edit: Stories. That's it. Haven't seen it happen. Your mileage may vary.
Thanks everyone. I'll head to att tomorrow and give it a shot. Will report back with outcome.
Take it to att if its still under warranty and play dumb. If it won't turn on they won't know its rooted or other ROMs have been put on. I'm sending this from a phone that was replaced under the same circumstances you're in:thumbup:
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jd1639 said:
Take it to att if its still under warranty and play dumb. If it won't turn on they won't know its rooted or other ROMs have been put on. I'm sending this from a phone that was replaced under the same circumstances you're in:thumbup:
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Click to expand...
Click to collapse
Thanks for your response. Unfortunately I am out of warranty. I've had the phone for almomst a year now.
If it's under a year you're OK. Mine had a month to go. Got a 90 day warranty on the new phoneso got a two month extended warranty with the new phone
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jd1639 said:
If it's under a year you're OK. Mine had a month to go. Got a 90 day warranty on the new phoneso got a two month extended warranty with the new phone
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Click to expand...
Click to collapse
Went to ATT and they swapped my phone out for a new one. Thanks everyone!
SeaDonkey said:
Went to ATT and they swapped my phone out for a new one. Thanks everyone!
Click to expand...
Click to collapse
Nice! Out of curiosity, what did you say? Turned off and won't turn back on? You can answer via PM if you think they might see or anything.
That's it. They tried to turn it on, called a tech guy, still couldn't get download mode and that was it. Just don't talk and use short answers to the questions. Take the sd card out, of course. They send a refurb'd phone, less the back and battery. You then send the old phone back in a prepaid envelope that comes with the re furb. Pretty painless
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jd1639 said:
That's it. They tried to turn it on, called a tech guy, still couldn't get download mode and that was it. Just don't talk and use short answers to the questions. Take the sd card out, of course. They send a refurb'd phone, less the back and battery. You then send the old phone back in a prepaid envelope that comes with the re furb. Pretty painless
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Click to expand...
Click to collapse
Even if it is out of warranty?
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It has to be within warranty period.
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droidbabyxda said:
Even if it is out of warranty?
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Click to expand...
Click to collapse
Of course not, it has to be in the warranty period.
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jd1639 said:
That's it. They tried to turn it on, called a tech guy, still couldn't get download mode and that was it. Just don't talk and use short answers to the questions. Take the sd card out, of course. They send a refurb'd phone, less the back and battery. You then send the old phone back in a prepaid envelope that comes with the re furb. Pretty painless
Sent from my SGH-I727 using xda app-developers app
Click to expand...
Click to collapse
Exactly. I told them it froze up during the official update and wouldn't turn back on. Just played stupid. The funny thing is that I accidentally left my sd card in it and I know that I had a folder on there named "rom_flashing" lol. I got very nervous when they saw the sd card, swapped it in the new phone and booted it up. I told them I was in a hurry and took the phone then bounced out. :good:
SeaDonkey said:
Went to ATT and they swapped my phone out for a new one. Thanks everyone!
Click to expand...
Click to collapse
:thumbup::thumbup::thumbup:
Sent from my SGH-I727 using xda premium
Yesterday sd card erased all of it's files by itself. This morning I got up took phone off charger everything working fine. Went to fix my little girl a bottle came back and phone was completely dead. Would not take a charge for anything. Took it to best buy and now I'm stuck with evo 4g that is stuck on 2.3.3 for the next 3 days:banghead:
Sent from my PC36100 using xda app-developers app
Cool thread title bro.
Sorry about your loss... I guess you have insurance? Any backstory of dropping the phone in the toilet? Heh...
Good luck. :fingers-crossed:
I wish. I wouldn't feel so bad but for the first time in my life I wasn't the reason for having to send my phone in for insurance claim. Lol
Sent from my PC36100 using xda app-developers app
I like the Best Buy insurance personally as they have no charge for replacement phones and when I filed a claim they gave me a Galaxy S2 as a loner and the claims process was pretty painless. They don't cover from loss or theft however. Also without the Asurion insurance there's a charge for certain maintenance at Sprint repair stores.
Sent from my XT897 using xda app-developers app
UnicronAlpha99 said:
I like the Best Buy insurance personally as they have no charge for replacement phones and when I filed a claim they gave me a Galaxy S2 as a loner and the claims process was pretty painless. They don't cover from loss or theft however. Also without the Asurion insurance there's a charge for certain maintenance at Sprint repair stores.
Sent from my XT897 using xda app-developers app
MY BABY IS BACK!!!!!! I just downloaded and installed the upgrade and about to root this brand spanking new moto q:victory:
I do have one question though. Can I root it and just flash one of the back ups I had from my other moto q or do I need to root and flash a stock deodexed rom first?
Click to expand...
Click to collapse
arrrghhh said:
Cool thread title bro.
Sorry about your loss... I guess you have insurance? Any backstory of dropping the phone in the toilet? Heh...
Good luck. :fingers-crossed:
Click to expand...
Click to collapse
You should fix the spelling.