[Q] Google's 1 year warrenty - Nexus 5 Q&A, Help & Troubleshooting

Does it work just like RMA?
Do they send shipping slip so I don't have to pay for shipping (just like Apple)?

kekehuhu said:
Does it work just like RMA?
Do they send shipping slip so I don't have to pay for shipping (just like Apple)?
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Yes

Birdsfan said:
Yes
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TY!

Yeah, dealing with Google for warranty replacements on Nexus devices has been completely hassle free in my experience. In my opinion it's one of the biggest selling points of buying the device through the play store.

Related

Best Return Policy?

Who has the best return policy?
I thought I read somewhere where someone bought a TF700 and had 30 days to return it.
I am curious so that I have plenty of time to try this out and if I don't like it, I can return it.
With Amazon, not only you can return it in 30 days, they will send you the replacement before you have to send the original out. It's so convenient.
Best Buy's return policy is 30 days, dont throw out the box and dont take off the sticker near the dock connector with the serial number on it.
xRevilatioNx said:
With Amazon, not only you can return it in 30 days, they will send you the replacement before you have to send the original out. It's so convenient.
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Cool, I did not know that about Amazon. I thought they were 15 days.
xRevilatioNx said:
With Amazon, not only you can return it in 30 days, they will send you the replacement before you have to send the original out. It's so convenient.
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Forgot to ask...
Can you return it outright without getting a replacement?
lardo5150 said:
Forgot to ask...
Can you return it outright without getting a replacement?
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Sure, just ask for refund when you fill the online return form.
If you're a silver member at Best Buy, you get 60 day returns or exchanges.
Another vote for best buy since they are swapping my six month old prime for a TF700 at no cost to me.
Sent from my Nexus 7 using xda premium
id10terrordfw said:
Another vote for best buy since they are swapping my six month old prime for a TF700 at no cost to me.
Sent from my Nexus 7 using xda premium
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You got the geeksquad protection im guessing?
Sent from my EVO using xda premium
ngocdao said:
You got the geeksquad protection im guessing?
Sent from my EVO using xda premium
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Didn't apply. It was swapped as a manufacturer's defect. They refunded my ADH(can't be done if it is covered under that) and I rebought it on the infinity.
Sent from my SAMSUNG-SGH-I747 using xda premium
Bestbuy for me, they let me swap my old prime to infinity, they honor 1 year manufacturer warranty,I had my 7 months just told them I'm having wifi issues and boom got lucky I guess lol, getting my infinity next week
Sent from my GT-P3113 using Tapatalk 2
id10terrordfw said:
Didn't apply. It was swapped as a manufacturer's defect. They refunded my ADH(can't be done if it is covered under that) and I rebought it on the infinity.
Sent from my SAMSUNG-SGH-I747 using xda premium
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Ok, just to be clear you just didn't walk in and demand to buy a new product and they refunded you a 6 month old product. I have no idea on how people do these things? Here in NJ you can't do ANYTHING like that. Every store has such strict rules about returns it is amazing. Most stores have policies if you OPEN up the product you can't return it. Only exchange it. I'm so surprised to read things like this. I even have had issues at Walmart one time trying to return something. For some reason the employees that work at these places act like it is their money.
opentoe said:
Ok, just to be clear you just didn't walk in and demand to buy a new product and they refunded you a 6 month old product. I have no idea on how people do these things? Here in NJ you can't do ANYTHING like that. Every store has such strict rules about returns it is amazing. Most stores have policies if you OPEN up the product you can't return it. Only exchange it. I'm so surprised to read things like this. I even have had issues at Walmart one time trying to return something. For some reason the employees that work at these places act like it is their money.
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It is their money.
Yeah its restocking fees n such. Im glad i live in Hawaii and its illegal to have restocking fees here
Sent from my EVO using xda premium
opentoe said:
Ok, just to be clear you just didn't walk in and demand to buy a new product and they refunded you a 6 month old product. I have no idea on how people do these things? Here in NJ you can't do ANYTHING like that. Every store has such strict rules about returns it is amazing. Most stores have policies if you OPEN up the product you can't return it. Only exchange it. I'm so surprised to read things like this. I even have had issues at Walmart one time trying to return something. For some reason the employees that work at these places act like it is their money.
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They refunded it to a gift card. This is Best Buy company policy. They service every item they sell. If they don't carry that product they replace it. The exchange is the remedy for them not servicing the product.
Sent from my SAMSUNG-SGH-I747 using xda premium
Jotokun said:
Best Buy's return policy is 30 days, dont throw out the box and dont take off the sticker near the dock connector with the serial number on it.
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Actually, best buy will take it back at any time that it's still under the manufacturers warranty. I just returned my Prime that I bought in december and got a store credit.
tateg said:
Actually, best buy will take it back at any time that it's still under the manufacturers warranty. I just returned my Prime that I bought in december and got a store credit.
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The key to that is as long as it is defective and not a serviceable SKU. Which the Prime is not serviceable, as in they can't send it off for repair.
Sent from my SAMSUNG-SGH-I747 using xda premium
seriously......the guys at best buy told me i had to break my prime to use the 100 dollar warranty i paid on it....then ask for a credit instead of a new prime and then i ordered the infinity.....
but an associate literally told me to break my prime, say it was an accident and use the warranty i paid on it....WTH
almo40192 said:
seriously......the guys at best buy told me i had to break my prime to use the 100 dollar warranty i paid on it....then ask for a credit instead of a new prime and then i ordered the infinity.....
but an associate literally told me to break my prime, say it was an accident and use the warranty i paid on it....WTH
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Sad to say he was incorrect, it should have been covered under manufacturer's warranty. They should have prorated returned the ADH and let you rebuy it.
Sent from my Nexus 7 using xda premium
To add to my thread....Can anyone comment on Amazon's return policy?
I can either order from Amazon today for my TF700, or I can wait till this weekend and order through Best Buy online and skip sales tax because MO is doing a sales tax holiday weekend.
I am just curious as how easy Amazon's return policy is incase I get a defective unit.
almo40192 said:
seriously......the guys at best buy told me i had to break my prime to use the 100 dollar warranty i paid on it....then ask for a credit instead of a new prime and then i ordered the infinity.....
but an associate literally told me to break my prime, say it was an accident and use the warranty i paid on it....WTH
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Wow you got lucky. I dropped my galaxy tab 10.1 the other day. The screen cracked so bad it was starting to come off the sides, and the tablet wouldn't even turn on. I brought it back to best buy to get a credit since they don't sell that anymore. Best buy told me I had to send it in to get it fixed, and I won't get it back for 2-4 weeks. When I bought the warranty, however, they told me if the screen cracked I could come in and get an instant replacement since it's not worth fixing a tablet if the screen is cracked. I am now without a tablet for a month, and I had my hopes up to get the infinity. Never again am I buying a warranty from best buy.

Purchasing N5 off Ebay/Craigslist?

So, I'm fully aware of the inflated cost and won't oblige, but if I found one on a site that was very close in price, what are the drawbacks? Is there a difference with warranty since it wasn't purchased on my account?
No.
mldiroff said:
So, I'm fully aware of the inflated cost and won't oblige, but if I found one on a site that was very close in price, what are the drawbacks? Is there a difference with warranty since it wasn't purchased on my account?
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I'm guessing you have paypal since you mentioned eBay, if that's the case then go here, and make sure you thank me
http://swappa.com/buy/nexus-5-unlocked/us
Sent from my LG-D800 using Tapatalk

[Q] Warranty on a Nexus 5 from Ebay

If I buy a nexus 5 from ebay, can I still use the Google warranty on it?
GodSlayer said:
If I buy a nexus 5 from ebay, can I still use the Google warranty on it?
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Technically, the warranty is not by Google - it is by LG. Google will handle returns/replacements within the first 15 days.
According to LG, the warranty is for 12 months for the original purchaser.
jj14 said:
Technically, the warranty is not by Google - it is by LG. Google will handle returns/replacements within the first 15 days.
According to LG, the warranty is for 12 months for the original purchaser.
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Can I invoke it using the original receipt?
I think the warranty is tied to the original email address
Team Nexus 5 sucks
GodSlayer said:
Can I invoke it using the original receipt?
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Sorry - can't say because I haven't tried it. I suspect it will be ok if you have original receipt since all LG would really care about is the purchase date to figure out whether it is still under warranty or not, but I don't know if they will check purchaser name as well. You could check with Google/LG to be sure, but I'm pretty sure they will give you the legal answer
Just out of curiosity, why are you buying from ebay instead of the play store? Is it significantly cheaper there? I just glanced thru' some of the postings there and they all seem to be selling over $400 (buy it now)
jj14 said:
Sorry - can't say because I haven't tried it. I suspect it will be ok if you have original receipt since all LG would really care about is the purchase date to figure out whether it is still under warranty or not, but I don't know if they will check purchaser name as well. You could check with Google/LG to be sure, but I'm pretty sure they will give you the legal answer
Just out of curiosity, why are you buying from ebay instead of the play store? Is it significantly cheaper there? I just glanced thru' some of the postings there and they all seem to be selling over $400 (buy it now)
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The price in the Play Store is almost 450, with taxes and shipping, and there are options for less than that.
Moreover, I am having trouble ordering from the Play Store as I am not a resident of the USA, and only sending it to a person there. I know that the ebay order will get there, unlike the Play Store order which is still pending and can be dropped at any moment.

Where to buy?!

Hi guys! I did not know where to ask this question, so I turned on here may be some of you have an experience. I am planning to buy a Nexus 5 to replace my Nexus 4. Tis should be a pretty cheap phone now since 2 years has passed from its release. I live in Canada and I was planning to buy one from ebay. They ship from Hong Kong and looks like it is new. For example this one:
http://www.ebay.ca/itm/LG-Google-Ne...319349?hash=item3396062d75:g:kB0AAOSw3ydVyHn4
Now my question is am I going to be charged with extra fees (like duty and taxes)? Anybody has any experience buying new phones from ebay shipped from china?
P.S. I am open to any suggestion for a new phone!
P.S.2. Sorry if the question is not really related to the forum, I just did not have anywhere else to ask it.
that ebay posting is over priced. you can get a 32 gb for cheaper than that now. my advice is keep looking on ebay, slickdeals, adnroid central, swappa for a good deal.
and you'll find one in no time.
Thanks drago10029! I will. Still do you know if I am going to be charged if I buy a new item from ebay (or any other site)?
drago10029 said:
that ebay posting is over priced. you can get a 32 gb for cheaper than that now. my advice is keep looking on ebay, slickdeals, adnroid central, swappa for a good deal.
and you'll find one in no time.
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mmutoo said:
Thanks drago10029! I will. Still do you know if I am going to be charged if I buy a new item from ebay (or any other site)?
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charged? of course you have to pay for it, the prices are getting lower so continue to look for nexus 5 discounts.
) of course I know that. Please look at the first post. I was asking if I am going to be charged for duty and taxes for those items come from China.
drago10029 said:
charged? of course you have to pay for it, the prices are getting lower so continue to look for nexus 5 discounts.
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It depends on shipper's declared value as to whether you are charged duties and taxes.
No mention of warranty on the listing.
Thanks. I contacted the seller. They said they offer 3 months exchange warranty and 1 year of repair.
audit13 said:
It depends on shipper's declared value as to whether you are charged duties and taxes.
No mention of warranty on the listing.
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Who does the warranty repair? Seems like a good deal.
mmutoo said:
Thanks. I contacted the seller. They said they offer 3 months exchange warranty and 1 year of repair.
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ah i see, i skimmed it.. i shamefully admit lol. but here's another bone thrown your way that I found, they have several deals for nexus 5 32GB so scan carefully: http://www.expansys-usa.com/black-f...bKM-6WlNa_AStghRJBsQP4klUg&ito=LKSJAF5WzpxbKM
Thanks a lot! I appreciate the help.
drago10029 said:
ah i see, i skimmed it.. i shamefully admit lol. but here's another bone thrown your way that I found, they have several deals for nexus 5 32GB so scan carefully: http://www.expansys-usa.com/black-f...bKM-6WlNa_AStghRJBsQP4klUg&ito=LKSJAF5WzpxbKM
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drago10029 said:
ah i see, i skimmed it.. i shamefully admit lol. but here's another bone thrown your way that I found, they have several deals for nexus 5 32GB so scan carefully: http://www.expansys-usa.com/black-f...bKM-6WlNa_AStghRJBsQP4klUg&ito=LKSJAF5WzpxbKM
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I just bought a red 32gb from expansys. Will be delivered tomorrow. I'll post back about if it's in a factory box or anything else. I hope they're not trying to pass off refurbs as new.
I hope so. With the Canadian currency though, I think it is expensive for me. And i am not sure if they ship to canada. And if they do they would probably charge for taxes and other fees too!
wolfen69 said:
I just bought a red 32gb from expansys. Will be delivered tomorrow. I'll post back about if it's in a factory box or anything else. I hope they're not trying to pass off refurbs as new.
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mmutoo said:
I hope so. With the Canadian currency though, I think it is expensive for me. And i am not sure if they ship to canada. And if they do they would probably charge for taxes and other fees too!
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Call and ask.
wolfen69 said:
Call and ask.
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mmutoo said:
Thanks a lot! I appreciate the help.
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you welcome and maybe you guys can assist me. I have a n% but just need a new logic board, 32 GB, you guys seen any for cheap?
drago10029 said:
I have a n%
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What's that?
wolfen69 said:
What's that?
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:/ n5, meant nexus 5

looking to order 7pro

I'm on Verizon and I'm REALLY looking to upgrade to ONE PLUS 7 PRO but I feel that ordering the phone from OP directly might lead to better overall support after the sell.
So what's the history of one plus supporting a device under warranty even if I purchase it from TMO and using on Verizon.
All input welcome since I've ALWAYS wanted a OP device yet been afraid of support after the sell.
Also I'm mostly interested in not having to deal with TMO unlocking issue along with the fact that phones directly from OP come with probably the best screen protection option at the moment
Buy it from OnePlus. It's cheaper too.
strictlyphat said:
Buy it from OnePlus. It's cheaper too.
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Any input on their return policy? Or shipping leave time?
strictlyphat said:
Buy it from OnePlus. It's cheaper too.
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ANOTHER NOTE. It's not cheaper it's same price
lg3FTW said:
ANOTHER NOTE. It's not cheaper it's same price
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No sales tax, so cheaper for me!
JP ?
JustPlainCool said:
No sales tax, so cheaper for me!
JP ?
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No sales tax cause online order shipped to US?
lg3FTW said:
No sales tax cause online order shipped to US?
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Correct!
JP
lg3FTW said:
ANOTHER NOTE. It's not cheaper it's same price
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It's cheaper for me! No tax is 46$ savings. And student discount equals about 5%.
strictlyphat said:
It's cheaper for me! No tax is 46$ savings. And student discount equals about 5%.
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How did you get your 5% student discount?
netgar said:
How did you get your 5% student discount?
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He's most likely a student :laugh:
netgar said:
How did you get your 5% student discount?
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Dabarr said:
He's most likely a student :laugh:
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Ebay... Cost $2.99 for an edu that works with student beans.com. The website that OnePlus has a setup with. If u need more info pm me.
strictlyphat said:
Ebay... Cost $2.99 for an edu that works with student beans.com. The website that OnePlus has a setup with. If u need more info pm me.
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So spend $3 to save $30 for the most part?
lg3FTW said:
So spend $3 to save $30 for the most part?
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Yep. Plus saved on tax.
Actually .ore like spend 3 to save 35
strictlyphat said:
Yep. Plus saved on tax.
Actually .ore like spend 3 to save 35
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I sent ya a PM for info. No rush I found some on eBay just not 100% such which ones will work
eBay item number 153481904252. Just search that in eBay. They provide the edu email instantly. And then register with student beans. Enjoy discount

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