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So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Click to expand...
Click to collapse
Dont forget to "un-root" before you send it back!
What was the reference number?
Sent from my ADR6400L using XDA Premium App
How do I know if it's sunken in? Mine works but seems to be harder to get.
Sent from my ADR6400L using XDA Premium App
If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.
Well I'll be at verizon tomorrow
Sent from my ADR6400L using XDA Premium App
hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.
i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect
I only have this issue with the extended battery cover...
Sent from my ADR6400L using Tapatalk
trizzle21 said:
More reason why you should get a damn IPHONE 4
Click to expand...
Click to collapse
Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App
Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
Click to expand...
Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.
The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Glad to at least see you got it replaced.
They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
Sent from my ADR6400L using XDA Premium App
ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
How can they be giving out refurbished phones and it's only been out for 30 days?
They handed me a whole new phone. The guy said they didn't have refurb yet.
Sent from my ADR6400L using XDA Premium App
I just finished doing a satisfaction survey about my One S. It asks how you like it, what made you buy it and things you don't like about it. I made it pretty clear I wasn't satisfied with this phone the way it is now. The bloatware, the signal problems, the gps jumping all over the place and the wifi/4g bug after the newest update.
After I was done with the survey I qulified for a moderated forum, I must attend the forum for 3 days straight, twice a day for a total of 30-60 minutes. I will receive a $50 voucher once completed, the forum will be announced at a future date.
DO THE SURVEY, LET THEM KNOW WE DON'T WANT THE BLOATWARE AND THAT THE UPDATE SCREWED THE PHONE UP.
I got that survey also. And I let them know about all the bloat as well
Sent from my HTC One S
Same here, and let loose with both guns about the bloatware, and how I feel about their capping data, but also installing apps that can't be disabled that use data.
At the end I was told I qualified for a follow up study I would be paid $50 to complete. Anyone else get that? I haven't been sent the info on the study yet, though.
Sent from my HTC One S using XDA Premium
Droidificator said:
Same here, and let loose with both guns about the bloatware, and how I feel about their capping data, but also installing apps that can't be disabled that use data.
At the end I was told I qualified for a follow up study I would be paid $50 to complete. Anyone else get that? I haven't been sent the info on the study yet, though.
Sent from my HTC One S using XDA Premium
Click to expand...
Click to collapse
Yeah, I got the $50 offer too, seems like the dissatisfied customers are getting the offer.
Where can I take the survey
Sent from my HTC VLE_U using Tapatalk 2
Yeah. I got this offer too. Hopefully less bloatware.
Sent from my HTC VLE_U using Tapatalk 2
ccondon said:
Where can I take the survey
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
You have to get a personal invite via email. I found mine sitting in my spam box yesterday. I complained about everything except I forgot about them removing free tethering. I too took up the invite for the $50 followup.
I got this too. Before even visiting xda. I answered it all and mentioned the bloatware and sensitive screen and battery size. (Not that I have battery issues but still) I also went for the $50 offer still waiting on the confirmation email.
Sent from my HTC one sex
Me too. Waiting for the other thing to start. The ota had my phone performing worse on quadrant. And yesterday I got that bug where the phone had no signal while on gps.
Still nothing about the followup. Anyone get their info yet? I want my $50
Now ask yourself, did I really just read that? Yes you did.
Droidificator said:
Still nothing about the followup. Anyone get their info yet? I want my $50
Now ask yourself, did I really just read that? Yes you did.
Click to expand...
Click to collapse
Nothing yet, I think it said it could be a few weeks before we do the forum.
how did y'all get the offer for the survey?
In an email.
Sent from my H1S using XDA Premium.
Anyone ever get the follow up after the forum participation for the $50? It's been over a month now.
Sent from my SGH-T999 using xda app-developers app
elracing21 said:
Anyone ever get the follow up after the forum participation for the $50? It's been over a month now.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I haven't. Sure was nice of them to get our hopes up. Of course, I haven't gotten my $50 rebate or the $100 for trading in my Shadow II yet either. I'm about ready to try the GS3 (maybe it will actually do some things properly) so add all my One S accessories to the list, and this has turned into a very expensive lesson (along the lines of: The HD2 must be the exception, cause HTC + Tmobile = Fail).
Nope. Me neither. I gave them a call and i was told if i don't receive by the end of the month(steadily approaching) to call back and they will get it situated. Other than that. No help. Seemed like they didn't even have access to any basic information.
Sent from my HTC VLE_U using Tapatalk 2
BerMM said:
I haven't. Sure was nice of them to get our hopes up. Of course, I haven't gotten my $50 rebate or the $100 for trading in my Shadow II yet either. I'm about ready to try the GS3 (maybe it will actually do some things properly) so add all my One S accessories to the list, and this has turned into a very expensive lesson (along the lines of: The HD2 must be the exception, cause HTC + Tmobile = Fail).
Click to expand...
Click to collapse
I went with the gs3 after waiting these 2-3 months without s-off on the one S. No regrets. The gs3 is just a much better device with more dev support. I don't blame the device just as you said the Htc+Tmobile combo = fail
Nope. Me neither. I gave them a call and i was told if i don't receive by the end of the month(steadily approaching) to call back and they will get it situated. Other than that. No help. Seemed like they didn't even have access to any basic information.
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
What contact information did you use to get in touch with them. I no longer have the original email. I don't even remember entering my street address anywhere for them to send me the money. I have bad memory so if we had to I don't remember.
Sent from my SGH-T999 using xda app-developers app
elracing21 said:
I went with the gs3 after waiting these 2-3 months without s-off on the one S. No regrets. The gs3 is just a much better device with more dev support. I don't blame the device just as you said the Htc+Tmobile combo = fail
What contact information did you use to get in touch with them. I no longer have the original email. I don't even remember entering my street address anywhere for them to send me the money. I have bad memory so if we had to I don't remember.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
1-888-525-5026 here is the number that is in the email. I'm pretty sure the first time you sign into the forum it asked for your address and other info.
Sent from my HTC VLE_U using Tapatalk 2
Still nothing in the mail.. Anyone get their incentive yet?
Sent from my HTC VLE_U using Tapatalk 2
Mathato said:
Still nothing in the mail.. Anyone get their incentive yet?
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
Pollsters=politicians=lawyers=crooks. Still regret wasting my 5 minutes.
Sent from my HTC One S using xda app-developers app
Do you think Samsung will ever put Ice Cream Sandwich on the charge or we stuck with Gingerbread? if not, Will the developers here ever be able to develop ICS for the charge? The reason I ask is because the new Verizon contracts eliminate unlimited data and in order to keep it, I'm looking at buying phones outright to avoid signing a new contract. I know things can change between now and next spring when I become upgrade eligable, but I don't feel so lucky.
If Verizon does not change plans do you think it's worth looking at Sprint or is this a downgrade network and/or equipment wise?
Mike
ICS is working on the phone...sorta. CM9 is almost fully functional, but there's no mobile data, so it isn't usable as a daily driver. For it to become fully functional, the RIL needs to be fully cracked, and there's just no motivation for devs to work that hard on the RIL this phone. It's bleeding users (me including), and no other phones (other than some prepay variants) use the same radios, so there's really not much to gain. I don't think jt has given up, but I just don't think it's a priority.
I'd bet money that Samsung/Verizon will never release ICS. There isn't enough room for a TouchWiz version of ICS on /system, and you can bet that they won't release a Google Experience version.
Edit: You can do like I did and check out swappa.com. I bought a used device from there and had a fantastic shopping experience and got a great phone in great condition for a fair price. Can't say enough good things about that site.
Thanks. I kind of expected as much. This phone is getting kind of old. I still have it as I refuse to upgrade if I don't have to.
Sent from my SCH-I510 using xda app-developers app
I'm in the same boat right now. I have unlimited data and don't want to give it up, but paying for an un-subsidized phone is just insane. Really wish we had ICS on our phones, but I'm still hoping and praying that a dev could help us poor souls
rice923 said:
I'm in the same boat right now. I have unlimited data and don't want to give it up, but paying for an un-subsidized phone is just insane. Really wish we had ICS on our phones, but I'm still hoping and praying that a dev could help us poor souls
Click to expand...
Click to collapse
Its not insane. Your full retail phone will give you peace of mind. Never having nightmares waking up at 4am in a cold sweat because you dreamed having gone over your data by 20gb. I sold my charge for 200 bought my sgs3 for 500 .
VERIZON GALAXY S 3
Craigslist. Bought myself a gnex for 250 and an s3 for 375.
I'm scared on craigslist I'm gonna get taken and get some pos that won't work as soon as I take it home haha.
Sent from my SCH-I510 using xda app-developers app
bubarub said:
I'm scared on craigslist I'm gonna get taken and get some pos that won't work as soon as I take it home haha.
Sent from my SCH-I510 using xda app-developers app
Click to expand...
Click to collapse
It's a good idea to ask to use it wherever you're picking it up so you can make sure it's functional.
Sent from my SCH-I510 using xda premium
kvswim said:
It's a good idea to ask to use it wherever you're picking it up so you can make sure it's functional.
Sent from my SCH-I510 using xda premium
Click to expand...
Click to collapse
Thank you captain obvious.
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bubarub said:
Thank you captain obvious.
Sent from my SCH-I510 using xda app-developers app
Click to expand...
Click to collapse
What is your problem? He's not just answering you but anyone else reading this thread.
Please grow up.
Still Charged Up
Reilly1812 said:
What is your problem? He's not just answering you but anyone else reading this thread.
Please grow up.
Still Charged Up
Click to expand...
Click to collapse
He quoted my post. Lmfao.
Sent from my SCH-I510 using xda app-developers app
bubarub said:
He quoted my post. Lmfao.
Sent from my SCH-I510 using xda app-developers app
Click to expand...
Click to collapse
That doesn't mean you're the only one that can read the reply. In an open discussion, responses are read/heard by everyone, and things said can often be more for the benefit of everyone else rather than the person it's directed at. It's a very common debate tactic to speak to the audience through your opponent, but it's useful in any open discussion. He quoted you because yours was the most relevant post.
Plus, you were talking about being scared of being taken on CL, so he was offering some very relevant advice.
DROID3R said:
Its not insane. Your full retail phone will give you peace of mind. Never having nightmares waking up at 4am in a cold sweat because you dreamed having gone over your data by 20gb. I sold my charge for 200 bought my sgs3 for 500 .
VERIZON GALAXY S 3
Click to expand...
Click to collapse
No worries, I'm not giving up my unlimited data for an upgrade. I just can't fathom dropping $300+ on a new phone as I've always paid ssubsidized prices with contract
Sent from my SCH-I510 using xda app-developers app
Anybody else out there having amazingly bad luck with your GS3? I just got a 3rd refurb and it came with the power button loose, and fell off in under 3 hours when I tried to use it. They are sending me a new unit instead of a refurb this time - priority overnight. This is the 2nd one I've had with a power button that came off! #2 just rebooted randomly more-and-more every day until I gave up figuring it out after a factory reset and "Safe Mode" start - it would still reboot just sitting there. *SMH* :silly:
How you get a new one... lucky
Sent from my SCH-I535 using xda app-developers app
i have zero problem with my Quad Core S3 i9300.. loving it
Mine has been perfect.
I've been having bad luck as well. On my 3rd...
On my first, no issues whatsoever.
TheLynxy said:
On my first, no issues whatsoever.
Click to expand...
Click to collapse
Same here....
On my second but I messed up the first when I installed cm10 so I just went to Verizon and they gave me a new one
Sent from my htc_jewel using xda premium
How did I get a new one?
ihavenewnike said:
How you get a new one... lucky
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Jumped up and down, calmly getting elevated from first-line tech until I got the "customer advocate". She agreed that if I had gotten two defective "recertified" phones, I deserved to have a real (new) one. I had to agree to a two year contract, which in my case only adds 9 weeks to my commitment and they agreed not to change my TOS. Basically they did an end run around themselves, because it will look like I upgraded my phone again, allowing them to ship a new unit. *SMH*
Already 4? That's sucks man. I'm on my 15th RAZR maxx...
Sent from my Maxxed Out Razr!
Sorry to hear about your bad luck...hopefully they'll get it straightened out for you!
Dovigoldberger said:
On my second but I messed up the first when I installed cm10 so I just went to Verizon and they gave me a new one
Sent from my htc_jewel using xda premium
Click to expand...
Click to collapse
Do you suppose these type of returns are what prompts Verizon to keep the bootloader locked down? If I were Verizon I'd sure want to.
If you want to see bad Quality control you guys should see this: https://www.youtube.com/watch?v=rDxJoGv3FLA
That took forever to get replaced even with issues every day like that.
I have had a perfect one since release day
On my 4th aswell
Sent from my SCH-I535 using Tapatalk 2
I've had my GS3 since launch day and haven't had a single issue yet. Maybe the Otterbox helps..?
Sent from my SCH-I535 using xda app-developers app
4 already?!?! That sounds like a seriously bad run of horrible luck..... Hopefully #4 is a keeper!!!!
Sent from my SCH-I535 using xda app-developers app
FormeriPhoney said:
I have had a perfect one since release day
Click to expand...
Click to collapse
Likewise, maybe we just got lucky...
Mines perfect no black spots or power button issue.but I will be on the look out for them two issues to happen.maybe our phones arnt as indestructible as thought.maybe time for a case n protector. any recommended?
Sorry if I hijacked thread with my question...
Sent from my SCH-I535 using Tapatalk 2
mine has this weird line going down the left side of the screen
its only noticeable if you have a light source shinning on it and holding the device at an angle, doesn't effect viewing quality at all
slightly annoys me but im not about to return it and get a scratched up refurb phone in return
Went to Best Buy and had to exchange my S4 for another one. My phone kept losing connection to the network. It did it 3 times and all my text messages and missed calls would pop up all at once a couple hours later. Anyone else had problems? I don't know if it was the update. Seemed like everything started going wrong after.
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
Sent from my SGH-I777 using xda premium
h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Hmm, don't know whats going on. I was thinking about getting the htc one but I came out with the same phone again. This one seems a lot more responsive. I don't know if I want to update it or just wait. I might have just got a bad phone. It's rarely that I have issues like that. The guy at Best Buy said most of their returns were because of lag.
Sure hope this doesn't happen with mine.
h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Hey go jackets! I just graduated last Friday. Did grad school there. THWG!
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
I'm in Fort Worth, Texas. Maybe Samsung shipped out a batch of bad GS4s. Hopefully nothing goes wrong with my new one.
Yes, THWG! Go Jackets!
Sent from my SGH-I777 using xda premium
a buddy of mine had a similar issue on the SG4 and HTC One; turns out it was his sim card. which, by the way, was brand new. hope you guys have better luck.
Checked my phone for the update. Seems like it was already updated. So this phone must have been just delivered to the store the other day with the update preinstalled. I've only had the phone freeze one time when I was using the camera last night. Other than that everything is working great.
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h3lluvaninjuhneer said:
I was in WalMart yesterday and asked the guy behind the electronics counter of they've had a lot of gs4 returns. He pointed to two boxes behind the counter and said those were the only two they've sold and both were returned days later for losing their connection to the network. This is in Leitchfield, KY.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Did they have the 32gb at Walmart?
hamzer11 said:
Did they have the 32gb at Walmart?
Click to expand...
Click to collapse
Not at that particular one.
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h3lluvaninjuhneer said:
Not at that particular one.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
I'm wondering if any do. I think I have like a day or two left and I'm still on the fence about getting the 32gb.
hamzer11 said:
I'm wondering if any do. I think I have like a day or two left and I'm still on the fence about getting the 32gb.
Click to expand...
Click to collapse
I haven't gotten mine yet, as I'm not eligible for upgrade until June. I'm on the fence when it comes to color, though. If I go with black, I'll definitely get the 32GB, but I'm kinda diggin' the white.
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