RMA and physical damage - Nexus 5 Q&A, Help & Troubleshooting

I want to RMA my phone for a few issues that its having one of which is the fact that the screen doesn't turn on when I'm receiving the call I just get the tone. Now I'm wondering if the phone has some physical damage (there's a crack on the camera, but it doesn't affect pictures), would google still take it back? What are my options here. I just want an exchange.

How'd you get the camera crack?
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Related

Got my TB, have to return it.

So the phone, and extended battery came in today. Small problem with the sides around the screen creaking and clicking when pressed. Took it in to the store, the display models didn't do it. Manager said to call support and have them ship a replacement.
Called support, they said they were noting the issue. Said to take it back to the manager for a new replacement, and an apology. Lol.
Oh well. Still freaking excited to be in this thing! (gonna wait till the weekend to root tho.)
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Are u talking about the creaking of the back cover when pressed?
No, front near the volume buttons. Seems the screen is mounted incorrectly.
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Repaired Nexus 5

Hi! Yesterday I took my Nexus 5 on a trip on top of my car and he decided to take a jump to see what will happen... Anyway, after really exciting jump and after I've found him, he was pretty much destroyed, but still working. So, I ordered new display with side bezels and repaired him today. At first everything seemed to be working, but now WiFi and Bluetooth won't turn on. I've took the back panel off to make sure everything is OK, and then I could turn Bluetooth on. After putting everything together again, it won't turn on. And I saw that for some short period of time, just after I assembled the phone, it had WiFi. :-/
So, now I'm confused.
Is it possible to have software issue, or could it still be hardware?
How can I, anyway, check if everything works with hardware?
Btw. I'm still on stock unrooted ROM. (Wanted to see how it is to have a stable ROM after couple of years )
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If anyone is interested how I saw the WiFi was on or how it shows now...
Here you are...
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And... For those interested in how it looks...
Shattered, new original display, assembled again
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_BluE_AngeL_ said:
Hi! Yesterday I took my Nexus 5 on a trip on top of my car and he decided to take a jump to see what will happen... Anyway, after really exciting jump and after I've found him, he was pretty much destroyed, but still working. So, I ordered new display with side bezels and repaired him today. At first everything seemed to be working, but now WiFi and Bluetooth won't turn on. I've took the back panel off to make sure everything is OK, and then I could turn Bluetooth on. After putting everything together again, it won't turn on. And I saw that for some short period of time, just after I assembled the phone, it had WiFi. :-/
So, now I'm confused.
Is it possible to have software issue, or could it still be hardware?
How can I, anyway, check if everything works with hardware?
Btw. I'm still on stock unrooted ROM. (Wanted to see how it is to have a stable ROM after couple of years )
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
i'm 99 percent sure it's hardware. software is flashed into chips so that cannot be the issue. it's hard to find out yourself wich part is broken. the best thing you can do is send it to your seller or a near phone shop.
Did the screen flicker what so ever? This happen to me because the screen was not original and I end up sending it back to the seller. Where did you get your screen from? You might have broke something when assemble.
Sent from my Nexus 5 using xda app-developers app
wow! That's what I would call a well shattered screen.
I would suggest you to take it apart again if that's not too hard to do, blow the logic board in case some particles are rolling on it and reassemble it. It could do the trick eventually. Re-flashing stock Rom shouldn't be ignored. At least on a PC, a driver can get corrupted when a laptop falls.
GUGUITOMTG4 said:
wow! That's what I would call a well shattered screen.
I would suggest you to take it apart again if that's not too hard to do, blow the logic board in case some particles are rolling on it and reassemble it. It could do the trick eventually. Re-flashing stock Rom shouldn't be ignored. At least on a PC, a driver can get corrupted when a laptop falls.
Click to expand...
Click to collapse
This was my screen lol
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I was thinking that too, but why it worked for some time then...
Maybe some of the connections are not connected well.
I'll try to see it one more time tomorrow...
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I ordered my screen from vodafone repair service in Nürnberg, Germany and it came the day after. (It costs 140€, and if you want the repair too, then it's 199€. Not very happy about the price...) My replace screen is original from LG and works perfectly. I have to say- maybe even better than the old one. No flickering whatsoever. Backlight is also a bit better because it is equally divided over the screen. Plus, the bezels had new buttons on it, and now has smaller holes on the bottom and power button doesn't rattle any more. From the outside, only the back cover now has two small scratches. everything else is great.
I'm pretty much sure that something didn't connected correctly because sometimes bluetooth works. Tomorrow I'll disassemble it again and see.
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Maybe its better to send it to lg for repairs? That's what I'm planning to do. I bought my replacement screen for 150 and it was just hell because so many issues. That's the same price for a repair by lg. Im going to sent it to lg soon but not yet because I been to lazy lol.
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The service wanted to charge me almost 60€ more for their work, plus they said that they would most probably reflash the ROM and I would lose all my data...
And I only wanted to save my data. So, for me, this is the best solution.
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Sounds like the antennas are not contacting properly. Seems it can happen to anyone upon removing the backplate.
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I've just disassembled it and reassembled again. Everything looks good. All connections are good and nothing seems to be loose.
I even tried to press the back panel around the camera lens to make a better contact with the antenna, but still nothing.
Looks like this in the WiFi settings...
So, actually, I think it's a software problem and am going to root it now and flash the new ROM.
After that we'll see.
If there isn't any success after that, you all know where to find spare parts for your Nexus 5.
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_BluE_AngeL_ said:
I've just disassembled it and reassembled again. Everything looks good. All connections are good and nothing seems to be loose.
I even tried to press the back panel around the camera lens to make a better contact with the antenna, but still nothing.
Looks like this in the WiFi settings...
So, actually, I think it's a software problem and am going to root it now and flash the new ROM.
After that we'll see.
If there isn't any success after that, you all know where to find spare parts for your Nexus 5.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Hope it's just software issue, reflash stock after unlocking bootloader http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
GUGUITOMTG4 said:
Hope it's just software issue, reflash stock after unlocking bootloader http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701
Click to expand...
Click to collapse
I just finished reflashing the stock ROM and it seems like it wasn't a software issue... after selecting the language it says "Turning Wi-Fi on..." and it doesn't do anything...
More suggestions?

Duo camera issues.

I keep getting a message about duo camera lenses being blocked. Does not happen in portrait mood but always in landscape mode it happens while I hold the phone by the very edges. I am inside my house could it be that there is not enough light?
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Could there be dust or a fingerprint on one/both of the lenses?
Also if you're using a case, make sure that it isn't covering either lens as well.
No case and I don't see anything on the lens. I guess it's just mine. Contacted HTC and they said it's an app interfering with the camera because when they had me boot the phone into safe mode, the problem does not occur. I don't have anything downloaded that's camera related.
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dmystic1 said:
I keep getting a message about duo camera lenses being blocked. Does not happen in portrait mood but always in landscape mode it happens while I hold the phone by the very edges. I am inside my house could it be that there is not enough light?
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Click to expand...
Click to collapse
By any chance does that happen when you block the sensor next to the front camera?
Idk why would that matter taking a picture with the rear camera?
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Update***
The issue has not been happening lately. I didn't change anything. Anyway I didn't really buy the phone for the camera.
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dmystic1 said:
Update***
The issue has not been happening lately. I didn't change anything. Anyway I didn't really buy the phone for the camera.
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If anyone can figure out what app may be interfering, I'd be curious to know as I'm getting this error also. I also don't have any camera apps.
I can cause the message to pop up in auto mode by getting the lens close enough to something where the top lens doesn't see the same thing as the main lens but I'm guessing you weren't very close to anything since you were in landscape mode.
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tamarw said:
If anyone can figure out what app may be interfering, I'd be curious to know as I'm getting this error also. I also don't have any camera apps.
Click to expand...
Click to collapse
This. I've noticed myself when taking a picture and something is closer to the left side in landscape mode.
The whole reason behind this camera structure is for depth. That is why 1 lens is slightly recessed to the other. Its provides better distinction making it similar to the human eye. Yes, one eye is slightly recessed to the other, allowing this to occur. We are smarter and faster at processing that information better than the phone can, so essentially, if something appears closer to the left lens, it will error out.
Fix, cover both lenses, move camera, uncover.
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Duo Camera Blocked
I am also having this issue. My original M8 camera worked fine but I swapped it due to an unrelated issue. Now, whenever I load the camera app, it says "Duo Camera Blocked". Obviously there is nothing in the way and I have no third party camera apps installed. In fact I have the exact same setup as the previous phone which didn't have an issue.
I'm starting to think that this is a hardware issue and will need replacing. Is anyone else seeing this problem?
duo camera is blocked
First sorry for my bad english,
I got the same problem..When i open my camera app it says '' Duo camera is blocked blabalblaa '' even i ddnt cover the duo camera with my fingers..I sent it to Technical service to change with new one and im still waiting the results from service..And i think this problem will be a chronical problem like what happen to m7 ( pink camera ) last year..
This duo camera's on HTC One M8 GPe, right?
Napoleones said:
This duo camera's on HTC One M8 GPe, right?
Click to expand...
Click to collapse
Yes my friend
Anyone help it ?
I just got my M8 today, played with it for a couple of hours before unlocking the bootloader. Restored titanium backup after unlocking, everything was fine until I opened the camera. I also keep getting the "duo camera blocked" warning, I tried taking pictures for an hour straight but the warning persists and I can't use U-focus or any other duo feature on every picture I take.
I'm on stock ROM and recovery and unrooted. Tried to restoring factory settings, no success. Just updated to the newest firmware (1.54.401.10) via OTA but still no working duo camera.
Should I sent it back for repairs (with relocked bootloader) or has someone found a solution for this problem?
Hey I started the thread, but I can not explain how my issue as just gone away. But I think I stated I don't use the camera that much but have recently been using it without issue. Strange. When in doubt I would just exchange if that's an option for you.
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I know this is probably very obvious, but make sure your finger isn't covering the Duo camera at all. I've had that message a couple times and it was due to my finger blocking it. You won't see it on the screen.
I'm definitely not blocking the second camera. I tried taking pictures in portrait and landscape, inside and outside, with every possible grip, there is no dirt or dust on the lenses, it just doesn't work..
I just got on the phone with customer support, they advised me to sent it back for repairs.
After calling I just noticed something that might explain what's wrong with my phone. If I look very closely at the second camera lens, it seems like it's tilted sideways a couple degrees. I attached a photo taken through a mirror (I don't have another camera at the moment). Can someone confirm that it's not supposed to be this way?
Its hard to tell in the pic, but to me it looks like the Duo is aimed slightly up. Try taking the pic a bit farther back from the mirror and without the case. Also I've found it's very sensitive to fingerprints causing slightly blurry photos, and you have one on the main lens. See if you can get a slightly clearer one.
Here's a better picture, taken with another camera. I drew a red square to show how the lens appears to be tilted.
I'm sending the phone back for repairs tomorrow, I hope they don't make a big deal of the bootloader being re-locked.

My Nexus 5, 1 Minor Issue :(

https://www.youtube.com/watch?v=p5U7Z9Cv7dQ
Anyone else got this, I just sent my phone for LG RMA/Repair
Could either be,
1. Hardware problem (problem with the power button).
2. Software problem (ROM-related).
But since you already sent in your phone, you can't really confirm the problem. Had no problems with my N5 when it comes to this. But either way, a repaired version would fix you right up.
zephiK said:
Could either be,
1. Hardware problem (problem with the power button).
2. Software problem (ROM-related).
But since you already sent in your phone, you can't really confirm the problem. Had no problems with my N5 when it comes to this. But either way, a repaired version would fix you right up.
Click to expand...
Click to collapse
I Already Factory resetted the phone and it was doing the same thing, it's 100% stock so I would say HW
Even in the bootloader if I scroll and tilt the phone slightly it would register it as a press.
markdapimp said:
I Already Factory resetted the phone and it was doing the same thing, it's 100% stock so I would say HW
Even in the bootloader if I scroll and tilt the phone slightly it would register it as a press.
Click to expand...
Click to collapse
Then its for sure hardware. Nothing much you can do but wait for LG to send you a repaired n5.
Hope it comes back soon!
zephiK said:
Then its for sure hardware. Nothing much you can do but wait for LG to send you a repaired n5.
Hope it comes back soon!
Click to expand...
Click to collapse
Or Google for free
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I have a problem in my brother's nexus 5
It resets when connecting the charger
Does not start when pressing the power button
Could start in recovery and it rebooted automatically
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xXghostXx313 said:
Or Google for free
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Click to expand...
Click to collapse
Google is being hard headed, Saying they only RMA Google Play Purchased Nexus 5's
Any repair should be free, from the seller of the device. It is defective.
Not all of us are in the US nor did we all buy our phones from google.
Unfortunately corporations don't care anything to screw there customers out legit warranty claims
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[Q] Black spot/shadow on nexus 5's screen

I have just received a refurbished nexus 5 and i noticed a rather distracting blemish on the screen under the glass (on the status bar to the left of the wifi icon), it's not a solid colour so i don't think it's dead pixels, it's more of a shadow and it's barely visible when the phone is in landscape but flip the phone portrait and there it is.
I have never seen anything like it before so it would be interesting to find out what it is and if i can fix it easily myself.
Sent it back and get another
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I'm taking it in for repair on Monday but i just wanted to know what it was before i went and if it's easy to fix or not
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Couldn't even see what was wrong
davidstech11 said:
Couldn't even see what was wrong
Click to expand...
Click to collapse
Look at the left side of the screen, about 2/5ths of the way down
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It's a defect, don't waste your energy trying to explain it further. Send it back for a new one.
_MetalHead_ said:
It's a defect, don't waste your energy trying to explain it further. Send it back for a new one.
Click to expand...
Click to collapse
I have been waiting a few weeks now for the place i bought it from to get in some new stock but they haven't as of yet.
It would have been nice to know what the defect is and if it's easy to fix so i know if it's worth taking it in for repair

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