Hey all. Thought I had an old account here from my HTC Hero days, but can't seem to remember the details if I did. ANYWAY...
I recently purchased a Nexus 5 from eBay, as an upgrade over my Nexus 4. Device was brand new and no issues at all with it (admittedly I haven't used it a huge amount yet), and the seller was excellent. However, I was messing earlier with some settings and my homescreens and I noticed a small white(?) like on my screen. I removed the temporary screen protector thinking it was that, but it stayed.
I've tested it on a few colours and it seems worse on anything lighter, with grey making it most visible. I've attached some photos, that aren't the best but should hopefully give you an idea of what it looks like. I'm hoping someone will be able to identify what it actually is and if there are any fixes? While I'd rather not have to go through the fuss of getting a replacement (hopefully I can still do that with Google despite buying through eBay?), I will if necessary.
So, yeah. Basically what can I do to fix it? If I can't do anything how do I go about getting a replacement from Google? I know it's only a minor thing but it'll irritate me more time passes. I can provide more information if anyone needs it.
Many thanks!
Looks like a dead pixel. If I remember correctly, there are some apps in the Play Store that "fixes" dead pixels. I can't post any links, but do a quick search in the Play Store and a few options will pop up. I think I used "Dead Pixel Detect and Fix". Hopefully that fixes your problem, since replacing the screen will be expensive since the glass is fused with the screen. Also, I believe that I read somewhere that LG only has a warranty for the original purchaser of the device.
HaveSomeVodka said:
Looks like a dead pixel. If I remember correctly, there are some apps in the Play Store that "fixes" dead pixels. I can't post any links, but do a quick search in the Play Store and a few options will pop up. I think I used "Dead Pixel Detect and Fix". Hopefully that fixes your problem, since replacing the screen will be expensive since the glass is fused with the screen. Also, I believe that I read somewhere that LG only has a warranty for the original purchaser of the device.
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Dead pixels can`t be fixed as it is a hardware issue (display), sometimes pixels don`t unlock and get stuck and then you can try such app as you suggested. Display Tester is a excellent display test and `fix` app.
HaveSomeVodka said:
Looks like a dead pixel. If I remember correctly, there are some apps in the Play Store that "fixes" dead pixels. I can't post any links, but do a quick search in the Play Store and a few options will pop up. I think I used "Dead Pixel Detect and Fix". Hopefully that fixes your problem, since replacing the screen will be expensive since the glass is fused with the screen. Also, I believe that I read somewhere that LG only has a warranty for the original purchaser of the device.
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gee2012 said:
Dead pixels can`t be fixed as it is a hardware issue (display), sometimes pixels don`t unlock and get stuck and then you can try such app as you suggested. Display Tester is a excellent display test and `fix` app.
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Thanks to both of you. If it were a dead pixel surely it would be black and not white as it is? Anyone able to confirm which of the two they think it is?
Not sure if it's my imagination but it seems to have a slightly different tint to the right of it depending on the colour surrounding it.
mvng said:
Thanks to both of you. If it were a dead pixel surely it would be black and not white as it is? Anyone able to confirm which of the two they think it is?
Not sure if it's my imagination but it seems to have a slightly different tint to the right of it depending on the colour surrounding it.
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Depending on the panel, a dead pixel is either white or black. If it's stuck, it's usually a color. I had stuck pixels on my Droid X before and it was red and white. That was fixed with the app. But when I had a group of dead pixels, they were all white and couldn't be fixed like gee2012 said. I was confused with my terminology
Related
I've looked up everything there is about dead pixels but can't seem to find anything in particular regarding what's wrong with one of the pixels on my Photon. I have a pixel on my Photon that cannot display the color red. It isn't stuck, and it can display every color of the rainbow BUT red. When I display a red-like color (orange, for example.) the color appears distorted on it. Whenever it tries to display solid red the pixel is completely black, and restarting my phone hasn't fixed the problem. I've cleaned my screen several times, but to no avail. I've read that when a pixel is dead it's solid black all the time, but this isn't the case. It most certainly isn't stuck, either. I've tested it many times over on 20 different wallpapers/images.
My OCD is keeping my up at night and I'm having nightmares about this forsaken pixel. There's no way I'm buying a new phone for $700+ (I'm on a 2-year contract with Sprint.) and I don't know who I can contact about it. (Sprint? Motorola?)
Anyone know what's wrong with it?
Or, even better, what I can do to fix it?
Not much you can do.
One pixel is made up of several subpixels, i.e. red, green, blue.
The red subpixel mostlikely failed.
Replace the screen or the phone.
Thanks for the info. I asked my father about this and he suggested that I just keepnthe phone, as Sprint will probably send me a problematic refurbished phone as a replacement, and it's just not worth it. But about replacing the screen, how would one go about doing that?
Sent from my MB855 using XDA App
Buy a new screen, open the phone, remove the old, install the new one...
What answer did you exspect?
If you don't know what you are doing, it might be worse afterwards.
Live with the dead pixel. Makes your phone unique ;-).
I have posted this in SGS4 Q&A, Help & Troubleshooting but it's getting no responses there.
Most threads seem to be by potential buyers asking questions about the phone, while issues have topics here.
If this is not the right place, or the other topic is misplaced, please delete/merge either.
So, several people have reported this issue.
While booting, the black is actual BLACK. While charging, the black [not the green/grey battery] is actually BLACK.
When you reach the Samsung animation in the booting process, the areas of the screen previously black get a reddish tint.
On closer inspection, all red subpixels are on, at low intensity. As far as I can see brightness setting does not affect this phenomenon, nor does Display Mode.
i9505 On XXUAMDF:
Comparison, white image, lowest brightness:
Can people report their firmware and model and whether they have this issue? It's mostly visible in pitch black rooms, but you can tell the blackness isn't OLED-black in normal situations. It's obviously a big issue as it will also drain additional power compared to pixels that are off.
I have exactly the same issue, MDF firmware
You can send back to Samsung to get another one, it's faulty
Samsung chat (NL) tells me I should return to the reseller. I'm sure they want to send it back for repairs instead of a swap
Mine too
worrum said:
Samsung chat (NL) tells me I should return to the reseller. I'm sure they want to send it back for repairs instead of a swap
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I would have thought it's a software problem. I have noticed this too and now it bugs me. You're right, the first startup screen, it IS pure black, but going to the next animation, you can clearly see the red pixels come on when it's supposed to be black. But because it CAN do the black on the first screen, doesn't that mean it's something else?
Please let me know if you are able to get a replacement phone that resolves this issue. I think I have a few days to return mine, but you'd actually never notice it in most times of the day. You have to be watching the phone in pitch black to see it, and probably looking at a mostly black screen. But it seems like more that you're not getting the benefit of energy savings of "off" pixels.
There is a totally noticeable red tint to the black.
Rgds
It could still be a software problem, but then a lot of other people would suffer from it as well. I guess its just too unnoticeable. You really have to be in pitch dark, but once you know, it keeps bothering you I'm not sure of what to do. If the store says it will do a swap, I'll swap it. If they want to bring it in for repair, i guess I'll wait a bit for an update (another user reported that it fixed his problem).
Still, if its just a few reports, shouldn't it be some kind of defect, right?
I would really appreciate if other readers in this thread could check their phone for redness, regardless the outcome, please post your result and firmware version. Thanks
BTW, you can get an entirely black screen by
Dialer -> type *#0*# -> Vibration
Ignore the vibration and wait for your eyes to adjust from the bright white screen. Its hard to miss.
Have you seen this post?
Somebody in this thread mentioned black being a bit reddish (not turned off) and no smudge issue. After flashing another firmware the reddish was gone (pixel turned off) but now he got smudge instead !
So yes - I think it could be something do with delay turning pixel on/off
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http://forum.xda-developers.com/showthread.php?p=40884474
Yeah, saw that too. Still weird Samsung tells me to go to the reseller if it is fixable with firmware. Having said that, shouldn't a lot more people be affected when it's a software issue? Good thing is, first boot screen is all black, so it's not the screen imho
Apparently the Note 2 also suffers from this:
http://forum.xda-developers.com/showpost.php?p=38280924&postcount=8
Nb
It is hard to notice in a bright environment but once you know it's there you'll always see it.
Power savings, extra wear for the red subpixels, and non-black blacks = lower contrast. This needs to be fixed.
can people having red pixels issue check for screen smearing ? if im right then people with this red pixel issue wont notice screen smearing effect
Someone with the red subpixel problem should test for smearing.
If it doesn't smear, try flashing the same firmware as someone that has the smearing problem and see if it fixes the red subpixel problem.
This will confirm if both problems are hardware or software related.
Just got off the phone with my retailer. They are going to investigate the matter with Samsung (emailed them a picture) If it's faulty, it will get swapped. I will keep you updated.
Recieved a call from Samsung; they are not aware of this issue, but they are going to investigate the matter. In the mean while, i can exchange my phone, as they will consider it a DOA.
worrum said:
Recieved a call from Samsung; they are not aware of this issue, but they are going to investigate the matter. In the mean while, i can exchange my phone, as they will consider it a DOA.
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This is a pretty big deal if Sammy says your phone is detective and needs to be replaced.
I'm afraid under this situation, there are quite a few S4's that need to be swapped out.
Good luck with the new one! Let us know how it is.
Allright, redness is gone, but now i have the screen smearing mentioned in http://forum.xda-developers.com/showthread.php?t=2252445. I am appaled :/
Same firmware versions, everything the same. Samsung has serious screen issues.
worrum said:
Allright, redness is gone, but now i have the screen smearing mentioned in http://forum.xda-developers.com/showthread.php?t=2252445. I am appaled :/
Same firmware versions, everything the same. Samsung has serious screen issues.
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i told you just few posts back as of now it looks like either red sub pixels or smearing issue. its upto the people to choose. lets hope this is due to software.
Hoggles said:
This is a pretty big deal if Sammy says your phone is detective and needs to be replaced.
I'm afraid under this situation, there are quite a few S4's that need to be swapped out.
Good luck with the new one! Let us know how it is.
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10 million units of the Samsung Galaxy S4 will be shipped to 50 countries by the end of this month ... link
Galaxy S4 Expected To Sell 30 Million Units In The 2nd Quarter ... link
LOL
Im having the reddish tint too.. makes no sense if its not a software problem.
Sent from my GT-I9505 using xda app-developers app
Hi Guys, Edit: Sorry the title should say: Burnt out pixel.
I'm sorry if this question has been asked before, the search function on XDA never works for me for some reason, and I can't find any help via Google.
I've noticed a small faint blue circle about 2 inches down from the top of my screen. It's at it's most visible when I have an app or webpage open with a white background. And, if I put the slightest bit of pressure on the screen, and I mean normal use type pressure i.e scrolling etc, the blue circle looks burned around the edges. Hardware isn't my strong point but this seems like a burnt out pixel of some kind. Has anyone had the same experience with their Nexus 5, or indeed any other device?
Just to be clear - The phone hasn't been dropped, physically burned or anything like that. I only noticed this last night but now I know it's there it's driving me mad. I'm not sure if I should contact Google for an RMA. They've already replaced a faulty nexus 5 for me once about a month ago, would they replace the device a second time? I'd assume they'd have to with the device being under warranty and all.
I really appreciate any help and advice. Thanks.
Problem solved. It's a dead pixel. Google are replacing the device.
I have a crazy pixel in the bottom right corner of my screen. What is phenomenon? When the screen content is changing that pixel starts to flash random colours, but it show the right colour with static images.
Sorry for the crap qualty. If you pay extra attention to to the bottom right corner (on the video it is the upper right corner) of my screen you will see it.
I know some others who have reported this. When did you buy your phone? Is it the white model by any chance?
I know you can avoid seeing it on your homescreen 2 ways: use backgrounds that don't have purpley/blue colours in that area, or use backgrounds that don't move (1080x1920 resolution). Otherwise, it's not noticeable when using immersive mode apps unless you specifically look for it.
Also the video doesn't really show the issue, at one point it flashes red but otherwise no one here will see what you're talking about. I've just experienced it myself so I know what you mean.
bblzd said:
I know some others who have reported this. When did you buy your phone? Is it the white model by any chance?
I know you can avoid seeing it on your homescreen 2 ways: use backgrounds that don't have purpley/blue colours in that area, or use backgrounds that don't move (1080x1920 resolution). Otherwise, it's not noticeable when using immersive mode apps unless you specifically look for it.
Also the video doesn't really show the issue, at one point it flashes red but otherwise no one here will see what you're talking about. I've just experienced it myself so I know what you mean.
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mine is a black 16gb one, bought in december. The pixel stucked as red for 15 mins but got unstucked, but still flashing randomly. It is pretty noticable for me when watching videos.
I will going to claim my warranty.
bitdomo said:
mine is a black 16gb one, bought in december. The pixel stucked as red for 15 mins but got unstucked, but still flashing randomly. It is pretty noticable for me when watching videos.
I will going to claim my warranty.
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Let me know how that goes, I'm interested in what Google will tell you and also what your replacement device will be like. Good luck!
bblzd said:
Let me know how that goes, I'm interested in what Google will tell you and also what your replacement device will be like. Good luck!
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Sadly google devices were not available in Austria at the time of buying, so I bought it from mediamarkt for 400 euros. I have to take it to LG. LG repair phones and wont send you new ones like google So I will get back the same device with a new screen if LG willing to replace my screen. :/
bitdomo said:
Sadly google devices were not available in Austria at the time of buying, so I bought it from mediamarkt for 400 euros. I have to take it to LG. LG repair phones and wont send you new ones like google So I will get back the same device with a new screen if LG willing to replace my screen. :/
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Oh I see. Well if LG is able to tell you anything about this I'd be interested in knowing. Best of luck with the repair, keep us posted with how that goes.
bitdomo said:
I have a crazy pixel in the bottom right corner of my screen. What is phenomenon? When the screen content is changing that pixel starts to flash random colours, but it show the right colour with static images.
Sorry for the crap qualty. If you pay extra attention to to the bottom right corner (on the video it is the upper right corner) of my screen you will see it.
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Maybe the pixel is copying the colour of a different place on the screen? I had that happen before on some older devices, even one had a whole row like that (which was easier to tell that it was copying the row a few pixels above)
Lethargy said:
Maybe the pixel is copying the colour of a different place on the screen? I had that happen before on some older devices, even one had a whole row like that (which was easier to tell that it was copying the row a few pixels above)
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I took a closer look about the pixel under magnifier. and I see not one but 2-3 pixels in the last row that changes colours randomly.
To those who waiting for my response about the repair: I will not take my phone back to LG until my next semester starts in september. I live far from the capital where the nearest LG service shop is. It is not that serious problem that needs inmediate action and worths 3 hours of traveling.
Be patient I will not forget to share my experiences.
bitdomo said:
I took a closer look about the pixel under magnifier. and I see not one but 2-3 pixels in the last row that changes colours randomly.
To those who waiting for my response about the repair: I will not take my phone back to LG until my next semester starts in september. I live far from the capital where the nearest LG service shop is. It is not that serious problem that needs inmediate action and worths 3 hours of traveling.
Be patient I will not forget to share my experiences.
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Unless it becomes a whole row of messed up pixels, it isn't too much anyways lol
bitdomo said:
I took a closer look about the pixel under magnifier. and I see not one but 2-3 pixels in the last row that changes colours randomly.
To those who waiting for my response about the repair: I will not take my phone back to LG until my next semester starts in september. I live far from the capital where the nearest LG service shop is. It is not that serious problem that needs inmediate action and worths 3 hours of traveling.
Be patient I will not forget to share my experiences.
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That is interesting, I should try the microscope trick. The pixels are so tiny it's hard to notice, but if it flashes red it can catch the corner of my eye.
Today I give my phone to LG service centre because I start to experience the stuck power key malfunction. I also mentioned to the guys at LG about my pixel problem. They acknowledge my pixel problem and stuck power key. Now I am waiting for my phone to be repaired.
I got back my nexus today. They replaced the motherboard and the entire front of the phone. The phone also has new imei number. Only my back cover stayed original. The power key is not that loose like it was before, it sits more firmly.
Wow. That follow up.
RIP crazy pixel ;(
Hi guys, yesterday i recieved my OPO and i noticed that there is a little dark point ( watchable only on white screen) which probably is a stuck or dead pixel. The point is very very little and amost unwatchable during normal use , but i m very finicky......what can i do? Is possible to obtain a replacement of the phone for only one pixel? Thanks for your suggestions!!!
Only OnePlus can answer that question, there's no point asking here because nobody here is an employee of OnePlus. If it is defective though, they should cover it under warranty.
Transmitted via Bacon
timmaaa said:
Only OnePlus can answer that question, there's no point asking here because nobody here is an employee of OnePlus. If it is defective though, they should cover it under warranty.
Transmitted via Bacon
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But no one bere with a similar situation? Just no know if there is a possibility to obtain the change. I have already opened a ticket on OPO official site, but no reply at now.
Basic warranty policy states that if a device is defective out of the factory you are entitled to a replacement.
Transmitted via Bacon
I have a dead pixel too - but honestly - is it worth making such a big deal out of it?! Why don't you just live with it and save you all the trouble? It's not worth it in my opinion - what if you get another device with a yellow band in exchange? That would be worse wouldn't it? There are bigger problems than just one dead pixel - if it were green all the time that would be much worse.
Numero7 said:
But no one bere with a similar situation? Just no know if there is a possibility to obtain the change. I have already opened a ticket on OPO official site, but no reply at now.
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ugh I have the same situation with my new oneplus one, this didnt happen on my old one but there is a dead/stuck pixel near the top that is green usuallly very hard to notice but sticks out like a sore thumb on black backgrounds. i am just going to deal with it unless it gets much worse is there any way to fix it short of replacing the hardware?
my co-worker has 1 stuck pixel, like you, its only visible on a white background. OPO's defective policy is only for 3 pixels or more. he ended up selling it on craigslist for the price he bought it at.
I have the exact same issue and feel the same way, though I haven't bothered with a ticket yet because I feel lucky to even have one given the extremely short supply. They haven't made a specific statement on dead pixels in the FAQs, but here are a couple close ones:
What is your warranty & return policy?http://oneplus.net/support/answer/what-is-your-warranty-return-policy
What should I do if I receive a defective product?http://oneplus.net/support/answer/what-should-i-do-if-i-received-a-defective-product
Other than that, thishttps://forums.oneplus.net/threads/dead-pixel.68381/#post-3362283 is about the most useful statement I could find from any admin on the topic. >.<
You can also do like I might and wait for your shared invites to come in, use one to buy a new phone, then sell your current one on eBay or something. Just be sure to be honest about any issues with it. Given the low supply you'd probably still get darn close to retail for it.
Sent from my OnePlus One using the XDA mobile app.
Stuck pixel here
Though I bought the phone nearly two months back, got it only today from a friend travelling from the US as my country is unsupported yet for shipping.
I discovered a white stuck pixel that stays on in any damn screen when the phone is on.
Pete Lau was drumbeating so much about being very strict with quality, but if so many people are complaining about the screen, this is not good.
Depending on whether the pixel is actually dead (meaning it either gets no power or shortened) or stuck (crystal can't rotate) you may be able to revive it. There are applications for that purpose in the Play store that very quickly toggle through several colors in the hope of jiggling the pixel free - leave it running for a few hours and check if the screen is fixed.
Numero7 said:
But no one bere with a similar situation? Just no know if there is a possibility to obtain the change. I have already opened a ticket on OPO official site, but no reply at now.
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Hello! Yes!
I have a stuck pixel at my opo. I can just give you one advise. Don't change it. Just don't care about those pixels and more important: Don't search dead pixels. I wad also like you, and so i ordered 3x htc one x, 3x galaxy s3 and all of them had dead pixels or stuck pixels. Also my galaxy s4 had one, and my lg g2! So every ****in phone has them. It's like a big joke and you need very good luck to get one without.
So now i have my opo, and also have 1 stuck pixel. But you know what, i don't care. You have to learn this.
Otherwise you'll be going crazy. Just be happy with your phone. In some time you will get another phone anyway.
So pfff.
d4fseeker said:
Depending on whether the pixel is actually dead (meaning it either gets no power or shortened) or stuck (crystal can't rotate) you may be able to revive it. There are applications for that purpose in the Play store that very quickly toggle through several colors in the hope of jiggling the pixel free - leave it running for a few hours and check if the screen is fixed.
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Thanks @d4fseeker. Any tips on which apps we can try?
I had success on a friend's phone a while back with this app:
https://play.google.com/store/apps/details?id=com.htc.chris.blackspotdetect
Thank you
d4fseeker said:
I had success on a friend's phone a while back with this app:
https://play.google.com/store/apps/details?id=com.htc.chris.blackspotdetect
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Thank you. Have hit the button as well
Yup! Stuck pixel here, it appeared after having the device for less than a day, it's 1 red pixel, so it's not visible on white background. But dark background its right in my face.
I had a little cluster of white pixels on my m7, never really bothered by it.
The way oneplus handle this, I don't think I'll even bother to try to get a replacement device. Well, that's the price we pay for buying from cheap Chinese manufacturer.
rbrandser said:
that's the price we pay for buying from cheap Chinese manufacturer.
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You do know that "3+ dead/stuck pixels" is what major brands also require for replacement?