Hey,
Got this phone today and I'm loving it so far. The only thing I noticed, just recently while gazing at the screen is that there is a faint line that shows up. It's a linear line in the top right section of the screen that shows up only during solid background (i/e, when using volume rocker, this line can be seen in the grey box). It seems like the pixels are not showing the best on that line. The pixels aren't dead by any means but it looks different from the rest of the pixels so that it generates a visible line. I tried taking a picture w/ my camera to show you guys but the camera can't make out the difference.
I don't want to seem like I'm nit picking but w/ rave reviews over the screen, I thought it would be flawless. Now every time I use the phone, I can't help but to notice this problem. Do you guys notice any discrepancies in the screen?
What would be the best route to take in this situation? I know I can replace the phone within 30 days but its a matter of convincing the guy behind the counter to notice this as well (and not laugh in my face) to give me a new one. Or just stick with it?
I made a video about this, the camera has a hard time picking it up but you can make it out. I'll post the youtube link once I'm allowed to post outside links.
Is it possible to exchange the phone for any reason within 30 days of purchase?
I believe the line on the screen is a manufacturer defect? There are no scratches on the screen whatsoever.
If the phone has a defect, you should be able to exchange it for a new one free of charge. I had a Captivate with a defective camera (black pixels in field and saved images) that my local store happily replaced.
FWIW, the screen on the old and new phones were otherwise perfect.
hey guys, I've had my phone since launch but just noticed a screen problem. I initially did a dead pixel test when I got the phone but what I missed is that there is a row of off pixels whenever I am on a dark screen. I guess I never noticed it before because my screen doesn't generally have such dark colors on it. Basically on a black screen there is a line and a few dots that are darker than the rest of the screen.
has anyone had these problems before? will Vzw be willing to replace my phone under the manufacturers warranty? thanks guys, love the community
pyunny said:
hey guys, I've had my phone since launch but just noticed a screen problem. I initially did a dead pixel test when I got the phone but what I missed is that there is a row of off pixels whenever I am on a dark screen. I guess I never noticed it before because my screen doesn't generally have such dark colors on it. Basically on a black screen there is a line and a few dots that are darker than the rest of the screen.
has anyone had these problems before? will Vzw be willing to replace my phone under the manufacturers warranty? thanks guys, love the community
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This is a common issue. (should search the forums next time)
You should be able to get VZW to replace your phone, but the chance of getting a phone that is just as bad, if not worse is very likely. Honestly, you shoul do as I have and just deal with it. You very RARELY even see the spots on a dark screen.
That is if it's just a few, if you have a LOT of dark spots like that then you'd prob end up with a better replacement. Me, myself, I have 3 spots that are very small in size so I'm not going to bother to try to get my phone replaced.
I notice a small (3mm x 3mm ) spotty blemish (four tiny dots arranged like the new windows icon) on the screen, probably in the actual LCD (cannot touch it).
It is only visible when the screen displays white.
I suppose this is a manufacturing defection. Anything else about the screen seems fine. quite solid build, except for negligible 0.5mm give on the left edge.
Anything else I should particularly check for? Shall I exchange it at bb?
There is really no anything else as big and as light as tf700, right?
Thanks.
Hello.
Not sure if we talking about same issue but I also have this white dot, almost like a dead pixel but it isn't. Its possible to be seen only when white background and easier to spot when viewing from side, not straight ahead.
I believe this is what is called hot pixel.
Bad thing about this is that I first had 1, then 2. Then I returned it. Asus said no problems. Now I have 4 and I am seriously considering to returing this. Just that I need my tablet for work and I know for Asus it takes over 2 weeks to consider what they would do.
Probably when not so hectic at work I will go and try returning again.
I have on right hand side some loosening. If I press the screen where is the volume buttons I can feel it moves. It is the only place of the tablet where this kind of movement can be spotted.
Yet 3 of the hot pixels are on the left side of the tablet. The newest one is close to middle but a bit more to right side.
I'll definitely return mine to Best Buy, but a bit debating whether I shall stick with tf700t after all.
Any clue whether there is any systematic difference between retailers / batches of s/n's ?
CandyAndy said:
Hello.
Not sure if we talking about same issue but I also have this white dot, almost like a dead pixel but it isn't. Its possible to be seen only when white background and easier to spot when viewing from side, not straight ahead.
I believe this is what is called hot pixel.
Bad thing about this is that I first had 1, then 2. Then I returned it. Asus said no problems. Now I have 4 and I am seriously considering to returing this. Just that I need my tablet for work and I know for Asus it takes over 2 weeks to consider what they would do.
Probably when not so hectic at work I will go and try returning again.
I have on right hand side some loosening. If I press the screen where is the volume buttons I can feel it moves. It is the only place of the tablet where this kind of movement can be spotted.
Yet 3 of the hot pixels are on the left side of the tablet. The newest one is close to middle but a bit more to right side.
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Click to collapse
Hey all. Thought I had an old account here from my HTC Hero days, but can't seem to remember the details if I did. ANYWAY...
I recently purchased a Nexus 5 from eBay, as an upgrade over my Nexus 4. Device was brand new and no issues at all with it (admittedly I haven't used it a huge amount yet), and the seller was excellent. However, I was messing earlier with some settings and my homescreens and I noticed a small white(?) like on my screen. I removed the temporary screen protector thinking it was that, but it stayed.
I've tested it on a few colours and it seems worse on anything lighter, with grey making it most visible. I've attached some photos, that aren't the best but should hopefully give you an idea of what it looks like. I'm hoping someone will be able to identify what it actually is and if there are any fixes? While I'd rather not have to go through the fuss of getting a replacement (hopefully I can still do that with Google despite buying through eBay?), I will if necessary.
So, yeah. Basically what can I do to fix it? If I can't do anything how do I go about getting a replacement from Google? I know it's only a minor thing but it'll irritate me more time passes. I can provide more information if anyone needs it.
Many thanks!
Looks like a dead pixel. If I remember correctly, there are some apps in the Play Store that "fixes" dead pixels. I can't post any links, but do a quick search in the Play Store and a few options will pop up. I think I used "Dead Pixel Detect and Fix". Hopefully that fixes your problem, since replacing the screen will be expensive since the glass is fused with the screen. Also, I believe that I read somewhere that LG only has a warranty for the original purchaser of the device.
HaveSomeVodka said:
Looks like a dead pixel. If I remember correctly, there are some apps in the Play Store that "fixes" dead pixels. I can't post any links, but do a quick search in the Play Store and a few options will pop up. I think I used "Dead Pixel Detect and Fix". Hopefully that fixes your problem, since replacing the screen will be expensive since the glass is fused with the screen. Also, I believe that I read somewhere that LG only has a warranty for the original purchaser of the device.
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Dead pixels can`t be fixed as it is a hardware issue (display), sometimes pixels don`t unlock and get stuck and then you can try such app as you suggested. Display Tester is a excellent display test and `fix` app.
HaveSomeVodka said:
Looks like a dead pixel. If I remember correctly, there are some apps in the Play Store that "fixes" dead pixels. I can't post any links, but do a quick search in the Play Store and a few options will pop up. I think I used "Dead Pixel Detect and Fix". Hopefully that fixes your problem, since replacing the screen will be expensive since the glass is fused with the screen. Also, I believe that I read somewhere that LG only has a warranty for the original purchaser of the device.
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Click to collapse
gee2012 said:
Dead pixels can`t be fixed as it is a hardware issue (display), sometimes pixels don`t unlock and get stuck and then you can try such app as you suggested. Display Tester is a excellent display test and `fix` app.
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Click to collapse
Thanks to both of you. If it were a dead pixel surely it would be black and not white as it is? Anyone able to confirm which of the two they think it is?
Not sure if it's my imagination but it seems to have a slightly different tint to the right of it depending on the colour surrounding it.
mvng said:
Thanks to both of you. If it were a dead pixel surely it would be black and not white as it is? Anyone able to confirm which of the two they think it is?
Not sure if it's my imagination but it seems to have a slightly different tint to the right of it depending on the colour surrounding it.
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Depending on the panel, a dead pixel is either white or black. If it's stuck, it's usually a color. I had stuck pixels on my Droid X before and it was red and white. That was fixed with the app. But when I had a group of dead pixels, they were all white and couldn't be fixed like gee2012 said. I was confused with my terminology
So, I've had my Nexus 5 since November 6th, and like most phones it gets warm when doing anything intensive. Now, I don't play very many games and really nothing too demanding. Perhaps the primary game I play which seems to warm my device up is the Simpsons Tapped Out game. All things aside, I never felt that my device got "too" warm. Battery temp never went above 100 F (37.7C) that I was able to determine, however there was most certainly a "spot" on the back located just below the camera and dead center of the device. This spot was mirrored onto the LCD area as well. Again, I never thought too much of it, however Friday night (November 16th) I noticed that when the screen was on, but showing a black or similarly dark background there was now a blue-ish circular / oval shape essentially "burned" into the screen. I don't know how else to describe it. This spot coincides directly with the location of the RAM / CPU combination on the internal board.
So, my question, has anyone else experienced distortion of their screen? Presently, while noticeable on dark screens, it's not overly damaging. However, I fear that continued normal use of the device may cause cumulative damage. I plan on contacting Google direct on Wednesday when I have some time due to work, but I'm also worried that due to the RAM / CPU placement, this may be a bigger issue than 1 unlucky phone. Perhaps improper heat shielding?
For the record, I am using the images from http://www.ifixit.com/Teardown/Nexus+5+Teardown/19016 to make my assumptions and conclusions
I appreciate any and all constructive comments!
My one got the same problem, just ordered replacement.
Maybe, the glue behind the glass had dried faster due to the higher temperature in that portion of the screen, causing a different light transmission just there, i think imho.
Sent from my Nexus 5 using xda app-developers app
omg.. what a disaster of phone. If this is true then ALL of the screens will get like that if the user makes some decent use of the phone to play or so.
RusherDude said:
omg.. what a disaster of phone. If this is true then ALL of the screens will get like that if the user makes some decent use of the phone to play or so.
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First I've heard of it is right here and people have had plenty of time to get there phone's hot so I doubt it.
uh60james said:
First I've heard of it is right here and people have had plenty of time to get there phone's hot so I doubt it.
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I highly doubt that there are different revisions of the glue behind the screen, so if one is bad, then all the nexus 5 until this was spotted will have it bad too..
RusherDude said:
I highly doubt that there are different revisions of the glue behind the screen, so if one is bad, then all the nexus 5 until this was spotted will have it bad too..
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Let me go ahead and return mine now then before this inevitably happens.
uh60james said:
Let me go ahead and return mine now then before this inevitably happens.
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Click to collapse
Don't do that, if this starts happening to everyone, they WILL have to rma everyone's nexus 5 out there without asking.
This is by far the major problem of this phone. A true pain for google.
Been a busy day at work! Got my contact into Google as of now. Here's a pic for anyone curious
It seems definitely that the overheating of the cpu has modified the structure of the lower layer of the lcd panel and the backlight has a different effect in that part of the screen.
hug66 said:
My one got the same problem, just ordered replacement.
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Mine looks exactly like yours! How did the replacement go/do? Are there any problems?
lc3necro said:
So, I've had my Nexus 5 since November 6th, and like most phones it gets warm when doing anything intensive. Now, I don't play very many games and really nothing too demanding. Perhaps the primary game I play which seems to warm my device up is the Simpsons Tapped Out game. All things aside, I never felt that my device got "too" warm. Battery temp never went above 100 F (37.7C) that I was able to determine, however there was most certainly a "spot" on the back located just below the camera and dead center of the device. This spot was mirrored onto the LCD area as well. Again, I never thought too much of it, however Friday night (November 16th) I noticed that when the screen was on, but showing a black or similarly dark background there was now a blue-ish circular / oval shape essentially "burned" into the screen. I don't know how else to describe it. This spot coincides directly with the location of the RAM / CPU combination on the internal board.
So, my question, has anyone else experienced distortion of their screen? Presently, while noticeable on dark screens, it's not overly damaging. However, I fear that continued normal use of the device may cause cumulative damage. I plan on contacting Google direct on Wednesday when I have some time due to work, but I'm also worried that due to the RAM / CPU placement, this may be a bigger issue than 1 unlucky phone. Perhaps improper heat shielding?
For the record, I am using the images from http://www.ifixit.com/Teardown/Nexus+5+Teardown/19016 to make my assumptions and conclusions
I appreciate any and all constructive comments!
Click to expand...
Click to collapse
Are you 100% stock? i played Dead trigger 2 and TR2 yesterday for like 3 hours non stop the back of the phone was pretty warm but not blazing hot i check my screen using the app called LCD tester and i see no spots like on your device
if your 100% stock google added thermal limiting to the CPU witch could have prevented this.
I don't think it's the glue. It's probably just a bad CPU. Not all nexus 5 are created equal. Mine barely gets warm from playing 3d intensive games while on the charger so I'd just RMA yours.
Sent from my Nexus 5 using xda app-developers app
GGWC808 said:
I don't think it's the glue. It's probably just a bad CPU. Not all nexus 5 are created equal. Mine barely gets warm from playing 3d intensive games while on the charger so I'd just RMA yours.
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
Like my device. Gets warm but not hot. If your 100% stock Google added thermal limiting I think it was due to this and not burning out the CPU
Sent from my Nexus 5 using Tapatalk
blue spot
Hello i just wanted to say that i also have this problem though i do not have the blue spot where the cpu and the ram are located but just above the icon bar. How is this possible? Does the battery also get that hot?
lc3necro said:
Been a busy day at work! Got my contact into Google as of now. Here's a pic for anyone curious
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Click to collapse
Mine has this too but slightly lower and to the left.. Did you ever get an answer/ replacement from Google??
Sent from my Nexus 5 using Tapatalk
To find out if it is screen burn, try standard screen burn reversal techniques. If it doesn't reverse at all, it's not burn
Bump, does anybody have an idea what this is? I'm considering an exchange b/c of this blue spot.. The spot seems to not be getting any bigger but it's still bugging me
Sent from my Nexus 5 using Tapatalk
I know this is a dinosaur post that Im digging up but I have a similar issue and couldnt find much info on it.
Basically my Nexus 5 took a really bad fall from someone elses hand and the screen was fine except for a bit of light bleed and colour distortion which went away in the next morning
Now if I use a 2A charger or if I play on it for too long, screen gets a pinkish hue and a spot like this appears and the phone goes a bit hot but it goes back to normal later
doesnt always appear under normal use or if I use a 1A charger
Is this an LCD problem, overheating issue of cpu, motherboard issue or display ribbon?
lc3necro said:
Been a busy day at work! Got my contact into Google as of now. Here's a pic for anyone curious
Click to expand...
Click to collapse
same thing happened to my Nexus 5 top right corner.. i Sold it and bought a new one. :good: