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I have posted this in SGS4 Q&A, Help & Troubleshooting but it's getting no responses there.
Most threads seem to be by potential buyers asking questions about the phone, while issues have topics here.
If this is not the right place, or the other topic is misplaced, please delete/merge either.
So, several people have reported this issue.
While booting, the black is actual BLACK. While charging, the black [not the green/grey battery] is actually BLACK.
When you reach the Samsung animation in the booting process, the areas of the screen previously black get a reddish tint.
On closer inspection, all red subpixels are on, at low intensity. As far as I can see brightness setting does not affect this phenomenon, nor does Display Mode.
i9505 On XXUAMDF:
Comparison, white image, lowest brightness:
Can people report their firmware and model and whether they have this issue? It's mostly visible in pitch black rooms, but you can tell the blackness isn't OLED-black in normal situations. It's obviously a big issue as it will also drain additional power compared to pixels that are off.
I have exactly the same issue, MDF firmware
You can send back to Samsung to get another one, it's faulty
Samsung chat (NL) tells me I should return to the reseller. I'm sure they want to send it back for repairs instead of a swap
Mine too
worrum said:
Samsung chat (NL) tells me I should return to the reseller. I'm sure they want to send it back for repairs instead of a swap
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Click to collapse
I would have thought it's a software problem. I have noticed this too and now it bugs me. You're right, the first startup screen, it IS pure black, but going to the next animation, you can clearly see the red pixels come on when it's supposed to be black. But because it CAN do the black on the first screen, doesn't that mean it's something else?
Please let me know if you are able to get a replacement phone that resolves this issue. I think I have a few days to return mine, but you'd actually never notice it in most times of the day. You have to be watching the phone in pitch black to see it, and probably looking at a mostly black screen. But it seems like more that you're not getting the benefit of energy savings of "off" pixels.
There is a totally noticeable red tint to the black.
Rgds
It could still be a software problem, but then a lot of other people would suffer from it as well. I guess its just too unnoticeable. You really have to be in pitch dark, but once you know, it keeps bothering you I'm not sure of what to do. If the store says it will do a swap, I'll swap it. If they want to bring it in for repair, i guess I'll wait a bit for an update (another user reported that it fixed his problem).
Still, if its just a few reports, shouldn't it be some kind of defect, right?
I would really appreciate if other readers in this thread could check their phone for redness, regardless the outcome, please post your result and firmware version. Thanks
BTW, you can get an entirely black screen by
Dialer -> type *#0*# -> Vibration
Ignore the vibration and wait for your eyes to adjust from the bright white screen. Its hard to miss.
Have you seen this post?
Somebody in this thread mentioned black being a bit reddish (not turned off) and no smudge issue. After flashing another firmware the reddish was gone (pixel turned off) but now he got smudge instead !
So yes - I think it could be something do with delay turning pixel on/off
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Click to collapse
http://forum.xda-developers.com/showthread.php?p=40884474
Yeah, saw that too. Still weird Samsung tells me to go to the reseller if it is fixable with firmware. Having said that, shouldn't a lot more people be affected when it's a software issue? Good thing is, first boot screen is all black, so it's not the screen imho
Apparently the Note 2 also suffers from this:
http://forum.xda-developers.com/showpost.php?p=38280924&postcount=8
Nb
It is hard to notice in a bright environment but once you know it's there you'll always see it.
Power savings, extra wear for the red subpixels, and non-black blacks = lower contrast. This needs to be fixed.
can people having red pixels issue check for screen smearing ? if im right then people with this red pixel issue wont notice screen smearing effect
Someone with the red subpixel problem should test for smearing.
If it doesn't smear, try flashing the same firmware as someone that has the smearing problem and see if it fixes the red subpixel problem.
This will confirm if both problems are hardware or software related.
Just got off the phone with my retailer. They are going to investigate the matter with Samsung (emailed them a picture) If it's faulty, it will get swapped. I will keep you updated.
Recieved a call from Samsung; they are not aware of this issue, but they are going to investigate the matter. In the mean while, i can exchange my phone, as they will consider it a DOA.
worrum said:
Recieved a call from Samsung; they are not aware of this issue, but they are going to investigate the matter. In the mean while, i can exchange my phone, as they will consider it a DOA.
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Click to collapse
This is a pretty big deal if Sammy says your phone is detective and needs to be replaced.
I'm afraid under this situation, there are quite a few S4's that need to be swapped out.
Good luck with the new one! Let us know how it is.
Allright, redness is gone, but now i have the screen smearing mentioned in http://forum.xda-developers.com/showthread.php?t=2252445. I am appaled :/
Same firmware versions, everything the same. Samsung has serious screen issues.
worrum said:
Allright, redness is gone, but now i have the screen smearing mentioned in http://forum.xda-developers.com/showthread.php?t=2252445. I am appaled :/
Same firmware versions, everything the same. Samsung has serious screen issues.
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i told you just few posts back as of now it looks like either red sub pixels or smearing issue. its upto the people to choose. lets hope this is due to software.
Hoggles said:
This is a pretty big deal if Sammy says your phone is detective and needs to be replaced.
I'm afraid under this situation, there are quite a few S4's that need to be swapped out.
Good luck with the new one! Let us know how it is.
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10 million units of the Samsung Galaxy S4 will be shipped to 50 countries by the end of this month ... link
Galaxy S4 Expected To Sell 30 Million Units In The 2nd Quarter ... link
LOL
Im having the reddish tint too.. makes no sense if its not a software problem.
Sent from my GT-I9505 using xda app-developers app
Hi Guys,
I have recently notice a problem with my screen.
It is a pink/purple tint in the middle of the screen, but it is only visible on dark colours, and especially on the black screen.
Do you know what can be the problem and if that is something that would qualify for RMA?
Pictures of the screen:
http://imgur.com/a/ja79M
Thanks
remczar69 said:
Hi Guys,
I have recently notice a problem with my screen.
It is a pink/purple tint in the middle of the screen, but it is only visible on dark colours, and especially on the black screen.
Do you know what can be the problem and if that is something that would qualify for RMA?
Pictures of the screen:
http://imgur.com/a/ja79M
Thanks
Click to expand...
Click to collapse
Well, try turning the screen on for 3-4 hours continuously. Give it a shot and see, if it reverts back to normal. By the way, did you ever send your nexus 5 for a repair ?
Ok, thanks. Will try that. No, I have never repaired it.
i was reading that oneplusone has a yellow tint issue which is partially solved with uv light,leaving it in the sun for a few hours.
Does it look bad under normal apps?
best to rma it, you shouldnt have to do anything as it should be free from defects
It looks the same even while booting up the phone, because the screen is black then. As mentioned before, it's only visible on dark colours, no matter what app I'm in. It's invisible on light colours or whites.
I have the screen on for the past hour but no changes yet. This is really annoying. Will try with the sunlight as well, but already have contacted Google for advice.
Anyone else notice what seems like to be a screen burn in on their Galaxy S6 (non-edge). I was outside today in direct sunlight for the first time and I pulled up google chrome (white background) and I noticed dark gray lines as depicted by the red lines in the pictures. Just curious if anyone else has this?
http://forum.xda-developers.com/galaxy-s6/help/phone-please-try-thispossible-screen-t3072949
I have found exactly the same issue on mine. But it's only noticeable in direct sunlight it seems. At present it isn't a deal breaker for me but it's certainly a bit odd. Surely it's a little early for screen burn in?
BlameUREdiction said:
I have found exactly the same issue on mine. But it's only noticeable in direct sunlight it seems. At present it isn't a deal breaker for me but it's certainly a bit odd. Surely it's a little early for screen burn in?
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Click to collapse
it's not burn-in, it's seeing through the screen to the assembly
Same here, Vodafone spain. Galaxy s6 black
ingenious247 said:
it's not burn-in, it's seeing through the screen to the assembly
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Click to collapse
+1.
It's not screen burn in. It's the metal chassis behind the screen which you are seeing., which is only visible in direct sunlight.
Ok but is that normal?I have the same issue and at the store i notice the same issue on one new-out of the box device.Should we replace our device or this is normal?
I started a thread to this issue yesterday. Because I didnt saw this one.
Just replaced my phone because some issues with the display, flash led and this problem.
Think my replacement will have it, too.
For now I cannot anwer me the question if it is suitable to accept this for a phone in this price segment. The summer is coming and the issue will be there on a lot of days.
PerryRhodan said:
I started a thread to this issue yesterday. Because I didnt saw this one.
Just replaced my phone because some issues with the display, flash led and this problem.
Think my replacement will have it, too.
For now I cannot anwer me the question if it is suitable to accept this for a phone in this price segment. The summer is coming and the issue will be there on a lot of days.
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Click to collapse
I think i will not settle for a phone at this price range and this stupid issue and i think that nobody should. I will just pick up Note 4 with Exynos if this issue is not resolved with the 3rd s6 device.
Me too.
On a teardown from ifixit you can exactly see the unit that creates these frame.
Thank you very much! I also experienced this on my Galaxy s6. I ordered a replacement and also noticed it.
Just to let you now guys.I tested 4 new s6 devices and all of them had this issue!!!This is a big thing and nobody is making the real fuzz abou it.So i picked up Note 4 with Exynos.Do not buy s6, wait for month of two just so they can resolve this.
I think it is a design problem and there will be no fix for it.
If that is the case, then ppl should make a big deal about it.I don not have this phone anymore but I would like to help if this issue continues.I will contact samsung via facebook and see what we can do.
I got my replacement yesterday and yes, the problem still exists. The phone is from Vietnam, 04/15/15.
The story goes on. After Amazon Germany stopped selling the black 64 GB edition I replaced my one against the white 64 GB. This one shows the frame on any background. Not only white. Only on very dark ones there is no see.
And I can see it under normal light conditions. Not only sunlight.
A very very very bad Display.
Why is it just this quiet about the issue? It's not less ugly like the flash LED or the wiggling home button issue.
My S6 (Germany; Mediamarkt) doesn't seem to have a a burn-in.
http://www.directupload.net/file/d/3982/wj6uc78e_jpg.htm
Try this in direct sunlight please with max brightness.
It is not a real burn in. It is a frame of a used component that Lays direct under the display.
Real screen burnin
We were at the Verizon store today and noticed that all the Edge phones had real screen burn in. One had the Verizon logo burnt into the screen that you could see clearly from within any app with a white background. We used chrome and a normal web page to show the employees of the store. The galaxy s6 egde had some sort of Verizon demo bar burnt into it. It seems to be a problem with the screens. I googled for it and found this thread. I am surprised this hasn't become a serious problem for Samsung yet.
xeni said:
Anyone else notice what seems like to be a screen burn in on their Galaxy S6 (non-edge). I was outside today in direct sunlight for the first time and I pulled up google chrome (white background) and I noticed dark gray lines as depicted by the red lines in the pictures. Just curious if anyone else has this?
Click to expand...
Click to collapse
Had a very bad screen burn in my S5 - i could actually see the title of the email app i have to use for work on a white screen without sunlight (title of the app is ALWAYS at the top when working in the app). Now had the S6 since it has been out and starting to see the same issue. Spoke with Samsung about this and they stated that the S4, S5, S6 and all Note devices are capable of getting screen burns with High Contrast imaging or lines. They said they could replace my screen but i would be without a device for nearly a month, and the carrier will not complete a warranty because the device still functions perfectly.
THANKS SAMSUNG!
Hi Guys,
New to this forum. I recently sold my one plus due to the exact reason but this was at the bottom of the display. Many have said that it would disappear over time but after 6 months, the yellow band was still haunting me. Gave up because of how infuriating it was and sold it. Got this beast, loving it but I noticed straight away at the top left of the display there was a yellow spot which spreads slightly to the centre. Im not familiar with the characteristics of certain displays as I am aware of the different kinds of displays these two devices use. Just wondering, would this problem disappear over time ?? I saw this post on this particular "fix" sites, which says that it will over time given the glue dispersion from heat and what not. BUT, im just afraid (skeptic here) it would end up like my one plus. Im trying to avoid going back to the reseller as this phone was purchased from a grey importer. Any input from any of you guys would be greatly appreciated. Thanks in advance!
androFRUST said:
Hi Guys,
New to this forum. I recently sold my one plus due to the exact reason but this was at the bottom of the display. Many have said that it would disappear over time but after 6 months, the yellow band was still haunting me. Gave up because of how infuriating it was and sold it. Got this beast, loving it but I noticed straight away at the top left of the display there was a yellow spot which spreads slightly to the centre. Im not familiar with the characteristics of certain displays as I am aware of the different kinds of displays these two devices use. Just wondering, would this problem disappear over time ?? I saw this post on this particular "fix" sites, which says that it will over time given the glue dispersion from heat and what not. BUT, im just afraid (skeptic here) it would end up like my one plus. Im trying to avoid going back to the reseller as this phone was purchased from a grey importer. Any input from any of you guys would be greatly appreciated. Thanks in advance!
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Click to collapse
a lot of people have yellow spots . the spots are mostly visible in 0% brightness and grey backround. Install dead pixel detect and fix and choose gray from the menu. if the result is not good contact with lg service center to change the screen.
you mentioned also oneplus. I also had oneplus before. it had 2 issues the first one was the led light bleeding and the yellow banding. the led bleeding is only visible down due to the position of led lights of the phone and cannot be fixed. the yellow band was due to the glue that didn't properly fixed. I personally had this issue but after some months It was fixed by the use of the phone. I also let it 2-3 times under direct sunlight for 20-25 minutes.
kutulu32 said:
a lot of people have yellow spots . the spots are mostly visible in 0% brightness and grey backround. Install dead pixel detect and fix and choose gray from the menu. if the result is not good contact with lg service center to change the screen.
you mentioned also oneplus. I also had oneplus before. it had 2 issues the first one was the led light bleeding and the yellow banding. the led bleeding is only visible down due to the position of led lights of the phone and cannot be fixed. the yellow band was due to the glue that didn't properly fixed. I personally had this issue but after some months It was fixed by the use of the phone. I also let it 2-3 times under direct sunlight for 20-25 minutes.
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Click to collapse
Just wondering, would it work if id put the Flex 2 under the sun as well? The discolouration is only noticeable, like you said, on Grey background.. wonder if this would go away over time.. thanks again!! :crying::crying:
androFRUST said:
Just wondering, would it work if id put the Flex 2 under the sun as well? The discolouration is only noticeable, like you said, on Grey background.. wonder if this would go away over time.. thanks again!! :crying::crying:
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Click to collapse
you can try it but I don't know if the glue is the issue. on the other hand lg has a very good service maybe it can replace your screen if the problem is so obvious
kutulu32 said:
you can try it but I don't know if the glue is the issue. on the other hand lg has a very good service maybe it can replace your screen if the problem is so obvious
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Click to collapse
hey, i managed to exchange for another one. Though there is some improvement, the yellow spots are still apparent albeit less noticeable and only in Grey background. Did your's disappear, or at least improve overtime? How is it? I have tried using a 38W UV lamp for nearly an hour and the yellow spots are still there..
androFRUST said:
hey, i managed to exchange for another one. Though there is some improvement, the yellow spots are still apparent albeit less noticeable and only in Grey background. Did your's disappear, or at least improve overtime? How is it? I have tried using a 38W UV lamp for nearly an hour and the yellow spots are still there..
Click to expand...
Click to collapse
you may need to try a lot of screens to find a good one lol. Mine also has some yellow spots visible in grey but I can live with it... I have still 23 months to think about it (warranty)
Hi guys,
2 weeks ago I replaced my nexus 5 screen and battery. Everything was fine till I noticed some white dots on the screen. I don't know whether I should make a complaint letter or do something with it by myself. I read that it may disappear after some period of time but I'm not sure about it. Do you guys know what is it? And how could i fix this? ;c
I also have a photo of the screen but can't add this here because I'm a new user...
if you mean discoloration, (some screen areas brighter than others) you should try to get a refund and replace the screen if possible
aciupapa said:
if you mean discoloration, (some screen areas brighter than others) you should try to get a refund and replace the screen if possible
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Click to collapse
Yes, exactly, it is visible mainly on the bright background. Thanks, i will try to get the refund, hope they will accept my reclamation ;/.