White dots on screen after replacement. - Nexus 5 Q&A, Help & Troubleshooting

Hi guys,
2 weeks ago I replaced my nexus 5 screen and battery. Everything was fine till I noticed some white dots on the screen. I don't know whether I should make a complaint letter or do something with it by myself. I read that it may disappear after some period of time but I'm not sure about it. Do you guys know what is it? And how could i fix this? ;c
I also have a photo of the screen but can't add this here because I'm a new user...

if you mean discoloration, (some screen areas brighter than others) you should try to get a refund and replace the screen if possible

aciupapa said:
if you mean discoloration, (some screen areas brighter than others) you should try to get a refund and replace the screen if possible
Click to expand...
Click to collapse
Yes, exactly, it is visible mainly on the bright background. Thanks, i will try to get the refund, hope they will accept my reclamation ;/.

Related

[Q] white dots on screen in black background, also when watching a video

Hi,
I am seeing 2 single white dots on left side of my phone screen. I like Galaxy R beacuse of its specification. But same time I was worried about its screen size as I am too used to keep phone on left front pocket of my jeans pant. When I drive 2 wheeler I see sometime it gets pressurized. I don't know how else I can keep this phone with me.
So the question is, did my phone create any dead pixels just because of it might have got some pressure? Anyone can help to know are those really dead pixels and how to fix them?
I can only see them when camera switch on/off and display for a moment becomes black or when watching video. Otherwise with full colour background wallpaper, dots never be seen.
Well as we have lcd screen, i dnt thinkk that problem like dead pixels in amoleds can be happen here (correct me if i m wrong)
try flashing stock rom and wipe cache and dalvik cache, may be it help. Do update ur prob resolved or not.
Sent from my GT-I9103 using Tapatalk 2
i don't think they are dead pixels, it may be because of dust.. similar thing happened to my friends Optimus One because of dust..
First let's confirm its not due to the background of the picture that was on your screen.
- Type *#0*# => Press Vibration(Black) => Now check if there are any White spots.
- If there are white spots on the screen then take it to the service center and have it checked, if its just dust as guys above me have mentioned then they'll clean it.
- If you can't see any white spots then it was the background that you were talking about which had white spots & nothing is wrong with the screen.
Hope this helps.
panu123 said:
Hi,
I am seeing 2 single white dots on left side of my phone screen. I like Galaxy R beacuse of its specification. But same time I was worried about its screen size as I am too used to keep phone on left front pocket of my jeans pant. When I drive 2 wheeler I see sometime it gets pressurized. I don't know how else I can keep this phone with me.
So the question is, did my phone create any dead pixels just because of it might have got some pressure? Anyone can help to know are those really dead pixels and how to fix them?
I can only see them when camera switch on/off and display for a moment becomes black or when watching video. Otherwise with full colour background wallpaper, dots never be seen.
Click to expand...
Click to collapse
I have a similar white spot... well, i am saving that one, given that the R is now out of stock, if we dont see an ICS build or if samsung says they can't get to update it to ICS, i am gonna take it to the samsung centre and ask them to change the screen as i am getting that white spot and because of no stocks, i am sure i will be getting my refund
Even I had a white pixel on the left hand side of the screen on my SGR. You can observe it only while having a dark background. I read online that its pretty common so I left it.
You can try an android app - "Pixellator" (?!).. I am not sure if thats the name.. It has been made specifically for such white pixels.. Its dint work for me though... But no harm in trying
'cooleagle' said:
First let's confirm its not due to the background of the picture that was on your screen.
- Type *#0*# => Press Vibration(Black) => Now check if there are any White spots.
- If there are white spots on the screen then take it to the service center and have it checked, if its just dust as guys above me have mentioned then they'll clean it.
- If you can't see any white spots then it was the background that you were talking about which had white spots & nothing is wrong with the screen.
Hope this helps.
Click to expand...
Click to collapse
Thanks for this information. I was not knowing such hidden interface. I did above test and found no white spots. I am actually confused now. I do have scratch guard on my screen. Don't know but those 2 white spots can be seen randomly only when black background is on screen.
panu123 said:
Thanks for this information. I was not knowing such hidden interface. I did above test and found no white spots. I am actually confused now. I do have scratch guard on my screen. Don't know but those 2 white spots can be seen randomly only when black background is on screen.
Click to expand...
Click to collapse
Then it's the background's problem .
I know CM7 has such a system app called CMWallpapers.apk , and they have the choice of setting it as "No Wallpaper" . Can you try extracting that from the CM7 ROM and giving it a try ? Don't know if it works though *shrug*
This was sent from a Galaxy Ace. Problem?
panu123 said:
Thanks for this information. I was not knowing such hidden interface. I did above test and found no white spots. I am actually confused now. I do have scratch guard on my screen. Don't know but those 2 white spots can be seen randomly only when black background is on screen.
Click to expand...
Click to collapse
try turning on the brightness to max and then do the vibration ( black) test...
then you can see them easily...
it is there in my case...
panu123 said:
Thanks for this information. I was not knowing such hidden interface. I did above test and found no white spots. I am actually confused now. I do have scratch guard on my screen. Don't know but those 2 white spots can be seen randomly only when black background is on screen.
Click to expand...
Click to collapse
Switch on the camera and cover your camera & manually turn off the flash. Now take a picture it would be completely black.
Do update on the progress here.
sagarwadhwa1 said:
try turning on the brightness to max and then do the vibration ( black) test...
then you can see them easily...
it is there in my case...
Click to expand...
Click to collapse
I can now see those 2 very small white spots at the same place. Do such spots are problematic in future and should be fixed at service center soon? Do they will fix this under warranty?
panu123 said:
I can now see those 2 very small white spots at the same place. Do such spots are problematic in future and should be fixed at service center soon? Do they will fix this under warranty?
Click to expand...
Click to collapse
If u want u can raise claim and yes they will fix it for free as its a display prob and ur phone is in warrnty period.
Before giving in ssc ensure that u have flashed stock rom of ur country, ur download counter is zero and ur phone is not rooted.
Sent from my GT-I9103 using Tapatalk 2
Thanks for help
panu123 said:
I can now see those 2 very small white spots at the same place. Do such spots are problematic in future and should be fixed at service center soon? Do they will fix this under warranty?
Click to expand...
Click to collapse
yes this display problem does come under warranty.. However i am saving mine for a full replacement
samsug Tab 8.9
sagarwadhwa1 said:
yes this display problem does come under warranty.. However i am saving mine for a full replacement
Click to expand...
Click to collapse
i had my Samsung tablet 8.9 since January and all of a sudden i noticed a white spot on the screen. it appears as gray when the device is on and the screen is white and it appears as white when the device is off or the screen is black. has anyone encountered the same problem? what is it? and why it suddenly appeared? how to solve it?
it is a normal thing. almost all lcd screens have approx. 0.03% dead pixel in whole screen even if it is new. there is no point to be worried about this.

dead pixels?

hey guys, I've had my phone since launch but just noticed a screen problem. I initially did a dead pixel test when I got the phone but what I missed is that there is a row of off pixels whenever I am on a dark screen. I guess I never noticed it before because my screen doesn't generally have such dark colors on it. Basically on a black screen there is a line and a few dots that are darker than the rest of the screen.
has anyone had these problems before? will Vzw be willing to replace my phone under the manufacturers warranty? thanks guys, love the community
pyunny said:
hey guys, I've had my phone since launch but just noticed a screen problem. I initially did a dead pixel test when I got the phone but what I missed is that there is a row of off pixels whenever I am on a dark screen. I guess I never noticed it before because my screen doesn't generally have such dark colors on it. Basically on a black screen there is a line and a few dots that are darker than the rest of the screen.
has anyone had these problems before? will Vzw be willing to replace my phone under the manufacturers warranty? thanks guys, love the community
Click to expand...
Click to collapse
This is a common issue. (should search the forums next time)
You should be able to get VZW to replace your phone, but the chance of getting a phone that is just as bad, if not worse is very likely. Honestly, you shoul do as I have and just deal with it. You very RARELY even see the spots on a dark screen.
That is if it's just a few, if you have a LOT of dark spots like that then you'd prob end up with a better replacement. Me, myself, I have 3 spots that are very small in size so I'm not going to bother to try to get my phone replaced.

[Q] What is this? Stuck/hot/dead pixel?

I have a crazy pixel in the bottom right corner of my screen. What is phenomenon? When the screen content is changing that pixel starts to flash random colours, but it show the right colour with static images.
Sorry for the crap qualty. If you pay extra attention to to the bottom right corner (on the video it is the upper right corner) of my screen you will see it.
I know some others who have reported this. When did you buy your phone? Is it the white model by any chance?
I know you can avoid seeing it on your homescreen 2 ways: use backgrounds that don't have purpley/blue colours in that area, or use backgrounds that don't move (1080x1920 resolution). Otherwise, it's not noticeable when using immersive mode apps unless you specifically look for it.
Also the video doesn't really show the issue, at one point it flashes red but otherwise no one here will see what you're talking about. I've just experienced it myself so I know what you mean.
bblzd said:
I know some others who have reported this. When did you buy your phone? Is it the white model by any chance?
I know you can avoid seeing it on your homescreen 2 ways: use backgrounds that don't have purpley/blue colours in that area, or use backgrounds that don't move (1080x1920 resolution). Otherwise, it's not noticeable when using immersive mode apps unless you specifically look for it.
Also the video doesn't really show the issue, at one point it flashes red but otherwise no one here will see what you're talking about. I've just experienced it myself so I know what you mean.
Click to expand...
Click to collapse
mine is a black 16gb one, bought in december. The pixel stucked as red for 15 mins but got unstucked, but still flashing randomly. It is pretty noticable for me when watching videos.
I will going to claim my warranty.
bitdomo said:
mine is a black 16gb one, bought in december. The pixel stucked as red for 15 mins but got unstucked, but still flashing randomly. It is pretty noticable for me when watching videos.
I will going to claim my warranty.
Click to expand...
Click to collapse
Let me know how that goes, I'm interested in what Google will tell you and also what your replacement device will be like. Good luck!
bblzd said:
Let me know how that goes, I'm interested in what Google will tell you and also what your replacement device will be like. Good luck!
Click to expand...
Click to collapse
Sadly google devices were not available in Austria at the time of buying, so I bought it from mediamarkt for 400 euros. I have to take it to LG. LG repair phones and wont send you new ones like google So I will get back the same device with a new screen if LG willing to replace my screen. :/
bitdomo said:
Sadly google devices were not available in Austria at the time of buying, so I bought it from mediamarkt for 400 euros. I have to take it to LG. LG repair phones and wont send you new ones like google So I will get back the same device with a new screen if LG willing to replace my screen. :/
Click to expand...
Click to collapse
Oh I see. Well if LG is able to tell you anything about this I'd be interested in knowing. Best of luck with the repair, keep us posted with how that goes.
bitdomo said:
I have a crazy pixel in the bottom right corner of my screen. What is phenomenon? When the screen content is changing that pixel starts to flash random colours, but it show the right colour with static images.
Sorry for the crap qualty. If you pay extra attention to to the bottom right corner (on the video it is the upper right corner) of my screen you will see it.
Click to expand...
Click to collapse
Maybe the pixel is copying the colour of a different place on the screen? I had that happen before on some older devices, even one had a whole row like that (which was easier to tell that it was copying the row a few pixels above)
Lethargy said:
Maybe the pixel is copying the colour of a different place on the screen? I had that happen before on some older devices, even one had a whole row like that (which was easier to tell that it was copying the row a few pixels above)
Click to expand...
Click to collapse
I took a closer look about the pixel under magnifier. and I see not one but 2-3 pixels in the last row that changes colours randomly.
To those who waiting for my response about the repair: I will not take my phone back to LG until my next semester starts in september. I live far from the capital where the nearest LG service shop is. It is not that serious problem that needs inmediate action and worths 3 hours of traveling.
Be patient I will not forget to share my experiences.
bitdomo said:
I took a closer look about the pixel under magnifier. and I see not one but 2-3 pixels in the last row that changes colours randomly.
To those who waiting for my response about the repair: I will not take my phone back to LG until my next semester starts in september. I live far from the capital where the nearest LG service shop is. It is not that serious problem that needs inmediate action and worths 3 hours of traveling.
Be patient I will not forget to share my experiences.
Click to expand...
Click to collapse
Unless it becomes a whole row of messed up pixels, it isn't too much anyways lol
bitdomo said:
I took a closer look about the pixel under magnifier. and I see not one but 2-3 pixels in the last row that changes colours randomly.
To those who waiting for my response about the repair: I will not take my phone back to LG until my next semester starts in september. I live far from the capital where the nearest LG service shop is. It is not that serious problem that needs inmediate action and worths 3 hours of traveling.
Be patient I will not forget to share my experiences.
Click to expand...
Click to collapse
That is interesting, I should try the microscope trick. The pixels are so tiny it's hard to notice, but if it flashes red it can catch the corner of my eye.
Today I give my phone to LG service centre because I start to experience the stuck power key malfunction. I also mentioned to the guys at LG about my pixel problem. They acknowledge my pixel problem and stuck power key. Now I am waiting for my phone to be repaired.
I got back my nexus today. They replaced the motherboard and the entire front of the phone. The phone also has new imei number. Only my back cover stayed original. The power key is not that loose like it was before, it sits more firmly.
Wow. That follow up.
RIP crazy pixel ;(

Horizontal lines on Display

Hi, I recently bought an HTC U11 , it's been 10 days and i am facing an issue with the display. Horizontal lines appear when i touch the screen a lot in a short period of time. I am attaching a couple of pictures for reference. It look worse to the naked eye. Is any one else face this issue?
Thanks in advance.
I've had mine for a month and seen this happen three times now, I think. I'll try to get some photos next time. I have no idea what causes it. What do you mean by "touch the screen a lot in a short period of time"?
Mine did this too like 3 times.
I think I noticed it happen after wiping the screen with a cloth ( has got to do with pressure and the attachment of the digitizer with the screen I guess ).
It goes away with some fiddling around, I can RMA it, but I don't want to send it out.
Don't know what to do
You may want to check out this thread HERE. SMH
zimbico said:
What do you mean by "touch the screen a lot in a short period of time"?
Click to expand...
Click to collapse
Like swiping the screen repeatedly in a short period of time.
hey guys, what did you do - i have the same problem after 4 months of use .. never fell down!
same problem here but doesnt bother me , strange to see
I have (unfortunately) grown used to it. I can confirm it's due to rubbing the screen, but I don't need a cloth for it to show up; mine happens from my fingers. It's easily reproducible by quickly and repeatedly swiping upwards on a section of screen. Slowly swiping downwards on an affected section can then remove it.
Here's a photo of the effect across the whole screen. It is much more noticeable than it appears in the image.
I has the same issue too, I talked with the tech support, they said it seems to be a hardware issue and I should send it back for repair.
sortilego said:
I has the same issue too, I talked with the tech support, they said it seems to be a hardware issue and I should send it back for repair.
Click to expand...
Click to collapse
Interesting that they think it can be repaired. Do let us know how it goes
Reparied
I sent to repair for 2 times. Second I sent picture and video of the problem directly to the repair place, and they changed the LCD panel, and the problem has disappeared. So far so good.
Tarun.krthkr said:
Hi, I recently bought an HTC U11 , it's been 10 days and i am facing an issue with the display. Horizontal lines appear when i touch the screen a lot in a short period of time. I am attaching a couple of pictures for reference. It look worse to the naked eye. Is any one else face this issue?
Thanks in advance.
Click to expand...
Click to collapse
I just notice that this seems affected by humidity. I just tried to exhale and put some moist in the unit screen then rub again while moist and the line disappear (this is during the line is visible). It feels like the coating reacts on the friction. That's what I think of. By the way I'm not using screen protector right now. If its working with screen protector put on, please let me know.

Burn in after less than 24 hours

Not even 24 hours. I don't even go pass 40% brightness. The burn in is towards the right corner of the screen next to the notch. It's not image retention because it would have faded away after a couple of minutes. Will be chatting with customer service in a few. I'll let you know the outcome.
https://drive.google.com/file/d/1MEcKTdIT3kLrux6yysTbyZthBq63MvOL/view?usp=drivesdk
MervinsOnlineID said:
Not even 24 hours. I don't even go pass 40% brightness. The burn in is towards the right corner of the screen next to the notch. It's not image retention because it would have faded away after a couple of minutes. Will be chatting with customer service in a few. I'll let you know the outcome.
https://drive.google.com/file/d/1MEcKTdIT3kLrux6yysTbyZthBq63MvOL/view?usp=drivesdk
Click to expand...
Click to collapse
What are we to be seeing? I only see all white like the rest of the display.
It's basically the notification bar. Gonna try get a better angle.
bobbyphoenix said:
What are we to be seeing? I only see all white like the rest of the display.
Click to expand...
Click to collapse
Yeah I just zoomed in all the way on the image, and I can't see anything...
Clickbait title is clickbait?
Most likely image retention, not burn in.
white ui must die!!!
I wish that it was clickbait. :crying: Don't really like to go through the whole RMA process again with Google. It's quite hard to snap a picture of it but this one captures it better than the original photo. I played a number of videos for an hour or so to see if it goes away. The image burn is still noticeable.
https://drive.google.com/file/d/1Z-JIEXSZ5ZPRycYTsoJw91tA3ismkI_d/view?usp=sharing
MervinsOnlineID said:
I wish that it was clickbait. :crying: Don't really like to go through the whole RMA process again with Google. It's quite hard to snap a picture of it but this one captures it better than the original photo. I played a number of videos for an hour or so to see if it goes away. The image burn is still noticeable.
https://drive.google.com/file/d/1Z-JIEXSZ5ZPRycYTsoJw91tA3ismkI_d/view?usp=sharing
Click to expand...
Click to collapse
It's image retention. I don't see a thing. This is a non issue.
I think you might have a case of hypersensitivity.. I cannot see the slightest difference across any of the pics you provided
Sent from my iPhone using Tapatalk
That's image retention, not burn-in. Many OLED displays do this. As long as you don't keep the phone at max brightness or still images on the screen for extended periods, this should not be a big issue.
Are you turning "off" the notch by enabling the black area around it? if so, that turns off the pixels and there will be some retention. I believe it is actually the rest of the screen "burning in" as it is being lit up and the area with the pixels being off now looking a bit different.
elreydenj said:
Are you turning "off" the notch by enabling the black area around it? if so, that turns off the pixels and there will be some retention. I believe it is actually the rest of the screen "burning in" as it is being lit up and the area with the pixels being off now looking a bit different.
Click to expand...
Click to collapse
The notch is on. I haven't messed with that setting yet. I barely just finished transferring my data from my older phone when I noticed it. Well, hopefully it does go away.
MervinsOnlineID said:
Not even 24 hours. I don't even go pass 40% brightness. The burn in is towards the right corner of the screen next to the notch. It's not image retention because it would have faded away after a couple of minutes. Will be chatting with customer service in a few. I'll let you know the outcome.
https://drive.google.com/file/d/1MEcKTdIT3kLrux6yysTbyZthBq63MvOL/view?usp=drivesdk
Click to expand...
Click to collapse
Did you hide the notch?
Crazycat362 said:
Did you hide the notch?
Click to expand...
Click to collapse
Nope. Haven't touched that setting yet.
Damn Google went with a Samsung panel this time on the XL you would think the burn in problem was solved... I'd suggest running an app to fix that there are a few on the play store... Could help
Can't see what you're talking about in those pictures at all tbh
For what it's worth I did see it in your first pic but really wouldn't worry about that. I'm confident it will fade as you continue to use the phone without "hiding" the notch.
Also, what screen protector is that? I'd greatly appreciate a link.
sn0warmy said:
For what it's worth I did see it in your first pic but really wouldn't worry about that. I'm confident it will fade as you continue to use the phone without "hiding" the notch.
Also, what screen protector is that? I'd greatly appreciate a link.
Click to expand...
Click to collapse
Thanks! Here is the screen protector. https://www.amazon.com/gp/product/B07FNNJ4TY/ref=oh_aui_detailpage_o06_s00?ie=UTF8&psc=1
It's very responsive. However, the edges are lifting. I guess it will do for now until whitestone dome decides to release one for the Pixel 3 XL.
Almost 48 hours in and ZERO burn in. I checked yesterday and just now with an all white picture and a grey one. Zip. I've had a lot of screen on time the last two days too. Let's see what things look like in a week. If nothing then, I won't be too worried about it. The 2 xl's that had burn in problems showed quite a bit after a few days to a week.
Been hiding the notch on mine since I got it on Wednesday. Have not noticed anything at all on mine. Using Nacho Notch to hide it and still have the notification bar on the sides of the notch. Just blacked out with white text like a few phones that have done this. Plan on leaving it like that for the whole time I have my phone as it gives more screen area for other things.
Now I just need root to completely remove the navigation bar so that I can go back to Pie Controls...

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