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hey guys, I've had my phone since launch but just noticed a screen problem. I initially did a dead pixel test when I got the phone but what I missed is that there is a row of off pixels whenever I am on a dark screen. I guess I never noticed it before because my screen doesn't generally have such dark colors on it. Basically on a black screen there is a line and a few dots that are darker than the rest of the screen.
has anyone had these problems before? will Vzw be willing to replace my phone under the manufacturers warranty? thanks guys, love the community
pyunny said:
hey guys, I've had my phone since launch but just noticed a screen problem. I initially did a dead pixel test when I got the phone but what I missed is that there is a row of off pixels whenever I am on a dark screen. I guess I never noticed it before because my screen doesn't generally have such dark colors on it. Basically on a black screen there is a line and a few dots that are darker than the rest of the screen.
has anyone had these problems before? will Vzw be willing to replace my phone under the manufacturers warranty? thanks guys, love the community
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This is a common issue. (should search the forums next time)
You should be able to get VZW to replace your phone, but the chance of getting a phone that is just as bad, if not worse is very likely. Honestly, you shoul do as I have and just deal with it. You very RARELY even see the spots on a dark screen.
That is if it's just a few, if you have a LOT of dark spots like that then you'd prob end up with a better replacement. Me, myself, I have 3 spots that are very small in size so I'm not going to bother to try to get my phone replaced.
Hey all. Thought I had an old account here from my HTC Hero days, but can't seem to remember the details if I did. ANYWAY...
I recently purchased a Nexus 5 from eBay, as an upgrade over my Nexus 4. Device was brand new and no issues at all with it (admittedly I haven't used it a huge amount yet), and the seller was excellent. However, I was messing earlier with some settings and my homescreens and I noticed a small white(?) like on my screen. I removed the temporary screen protector thinking it was that, but it stayed.
I've tested it on a few colours and it seems worse on anything lighter, with grey making it most visible. I've attached some photos, that aren't the best but should hopefully give you an idea of what it looks like. I'm hoping someone will be able to identify what it actually is and if there are any fixes? While I'd rather not have to go through the fuss of getting a replacement (hopefully I can still do that with Google despite buying through eBay?), I will if necessary.
So, yeah. Basically what can I do to fix it? If I can't do anything how do I go about getting a replacement from Google? I know it's only a minor thing but it'll irritate me more time passes. I can provide more information if anyone needs it.
Many thanks!
Looks like a dead pixel. If I remember correctly, there are some apps in the Play Store that "fixes" dead pixels. I can't post any links, but do a quick search in the Play Store and a few options will pop up. I think I used "Dead Pixel Detect and Fix". Hopefully that fixes your problem, since replacing the screen will be expensive since the glass is fused with the screen. Also, I believe that I read somewhere that LG only has a warranty for the original purchaser of the device.
HaveSomeVodka said:
Looks like a dead pixel. If I remember correctly, there are some apps in the Play Store that "fixes" dead pixels. I can't post any links, but do a quick search in the Play Store and a few options will pop up. I think I used "Dead Pixel Detect and Fix". Hopefully that fixes your problem, since replacing the screen will be expensive since the glass is fused with the screen. Also, I believe that I read somewhere that LG only has a warranty for the original purchaser of the device.
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Dead pixels can`t be fixed as it is a hardware issue (display), sometimes pixels don`t unlock and get stuck and then you can try such app as you suggested. Display Tester is a excellent display test and `fix` app.
HaveSomeVodka said:
Looks like a dead pixel. If I remember correctly, there are some apps in the Play Store that "fixes" dead pixels. I can't post any links, but do a quick search in the Play Store and a few options will pop up. I think I used "Dead Pixel Detect and Fix". Hopefully that fixes your problem, since replacing the screen will be expensive since the glass is fused with the screen. Also, I believe that I read somewhere that LG only has a warranty for the original purchaser of the device.
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gee2012 said:
Dead pixels can`t be fixed as it is a hardware issue (display), sometimes pixels don`t unlock and get stuck and then you can try such app as you suggested. Display Tester is a excellent display test and `fix` app.
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Click to collapse
Thanks to both of you. If it were a dead pixel surely it would be black and not white as it is? Anyone able to confirm which of the two they think it is?
Not sure if it's my imagination but it seems to have a slightly different tint to the right of it depending on the colour surrounding it.
mvng said:
Thanks to both of you. If it were a dead pixel surely it would be black and not white as it is? Anyone able to confirm which of the two they think it is?
Not sure if it's my imagination but it seems to have a slightly different tint to the right of it depending on the colour surrounding it.
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Depending on the panel, a dead pixel is either white or black. If it's stuck, it's usually a color. I had stuck pixels on my Droid X before and it was red and white. That was fixed with the app. But when I had a group of dead pixels, they were all white and couldn't be fixed like gee2012 said. I was confused with my terminology
i saw a post whether it was here or a different website. someone posted about a yellowish tint. i never noticed it until my roommate got a phone after i did. after looking at his phone, his looked alittle whiter than mine and knew based on the post i may have gotten a yellowish defective screen.
i went on order support chat and explained to them that i ordered this phone at the end of october and that it appears defective. at first they were willing to replace it for me either by sending it to them and they send me another or pay a fee for an advanced exchange and they send me one first.
i explained i purchased this 2 weeks ago and it should still be covered. after which they gave me a code to get a new one without charge. so i ordered the phone and clearly saw a difference that i felt compelled to send to everyone here my results. please refer to the attachments to see the difference.
this could be the reason why battery life was 2 hours of screentime, but i havent had time to test the new ones battery till now
+1 my phone is having the yellow tint and i don't think here in India it is easy to get the phone replaced! i raised a compliant with FlipKart(the online retailer) and they have given me a 2 weeks ETA.
so what i did also install this screen balance app and improved my white balance and it feels better or I have kind of got used to the yellow tint.
when i put my iPhone 6 next to the my Moto X, i can see that Moto X has a yellow screen! wish it was better...
Good luck getting this replaced if you unlocked your bootloader, despite this is clearly unrelated to the bootloader unlocking!!
Honestly, I like to having yellow tint at someday. It giving my eyes easier to using device.
But having a defective device is like cancer affect lifespan. I'd replace defective devices.
There's so many phones out there with that yellow tint. I had to replace Four!!! MXPE s to get a normal white screen..
So yes, what I expect from my hypothesis was correct and my battery is much better
Sent from my XT1575 using Tapatalk
Thanks for this post. I ordered mine from Amazon on wed, got it on thurs and immediately noticed the yellow'ish whites on it. I couldn't get past it so contacted amazon and got an overnighted replacement. To my luck the new one did not have the yellowish screen issue, white is now white. But I've read a bunch of posts on this and they seem to be correct. It's not a defective panel so much as it is a wrong color calibration. I tested this by downloading a screen adjuster app (Screen Adjuster FREE) and adding more blue to the screen calibration and to my surprise the colors looked white again. However, I shouldn't have to use an app to accomplish that. It should be done correctly from the start.
For those who are rooted and running a cm based rom, this may help.
http://forum.xda-developers.com/showthread.php?p=63308718
Sent from my Moto XPE
Hi,
I got my S6 4 days ago and so far I'm really happy with it.
I have a tiny thing with my screen, can't even call it by a name and definitely don't know if it is an issue, so I'll try to describe it.
I noticed it by a mistake... after I got it, I opened the device, played with it to drain the battery in order to fully charge it.
When it went to 5% the device has reduced the brightness automatically to save the battery and than it appeared...
A one, look a like white pixel, somewhere around the middle of the screen that I didn't (and couldn't) notice before.
It stayed there no matter what i did or in which app I used.
After I got to 1% I plugged it to the power to charge it and than, when the brightness was automatically got brighter, it looked like
It disappeared... all looked fine.
After playing with it, I can summarize that I can clearly see this white pixel in 3 occasions:
1. When closing the screen, it appears for a millisecond on the black, like flashing and than the screen is shut off.
2. When opening the screen, the same, for a millisecond, like flashing.
3. When reducing the brightness.
In addition, if I am really trying, I can barely see it even in almost full brightness but just because I know it is there.
I understand that it is always there and because the brightness is high I can't almost see it.
I can say for sure that no one can see it if I won't point on it or mention it, even when closing the screen, you won't see it
unless you know it's there and you saw it after reducing the brightness.
Another strange thing (or maybe not) is that I took screenshots so I will be able to show it to you but it is not appearing over it
Even on a black screen - saw it but it is not there in the picture.
I can live with it, unless it is something can effect in the future. this is my only worry.
I know that the easy way is to go with the warranty, but as there are other issues with the screen like pinkish/yellow/green
Maybe if it's not an issue, better to leave it like that.
I really will appreciate your advise and opinion.
Dial *#0*#. Go Red, Green, Blue, Dimming. If the dot it's still visible in any of the tests you might have a dead pixel.
Sent from my SM-G920F using Tapatalk
pokr777 said:
Dial *#0*#. Go Red, Green, Blue, Dimming. If the dot it's still visible in any of the tests you might have a dead pixel.
Sent from my SM-G920F using Tapatalk
Click to expand...
Click to collapse
Did it, and pretty much the same as I described.
Red, Green, Blue - Nothing
Dimming - See it just after dimming is happening, meaning just after the second click (on first click see nothing).
So, it's dead? half dead?
Can it be worse?
Like I wrote, it is bother me just because:
1. I know it's there
2. Mostly because I'm afraid how it will effect in the future or if it means that my screen is defect.
What do you think?
Thanks for your help.
This is a strange issue, normally the pixel is either dead or not, whats even stranger is that you and others are suffering from dead pixels, i tought this was a thing of the past with oled screens but clearly im wrong.
I have 1 suggestion for you, put on your google chrome browser in your phone, a very dark gray (not black) picture and see if you can spot that pixel in that background and report back please, while viewing the picture, play with the brightness, put it manual on max manual on medium and manual on low, be sure to check it in a dark-ish environment.
Same same.
In a room with regular lights:
Can spot it on full or 6/8 contrast just because I know it's there and even than it is really hard to notice it.
When put it on medium it is more visible but I'm not so sure that in "regular" looking someone will see it unless he will look for it or by a mistake it will jump on his eyes.
When put it in lowest - it is very clear and shine.
In a dark room:
Can spot is all the time but:
On full or 6/8 contrast it is noticed but not shine. like a brighter gray.
On medium or the lowest contrast - it is very visible - clear and shine.
Was your S6 ever opened? ) Maybe you have a small piece of dust under the glass? Screen protector? Try to check if it's visible in direct sunlight with the screen off.
Sent from my SM-G920F using Tapatalk
pokr777 said:
Was your S6 ever opened? ) Maybe you have a small piece of dust under the glass? Screen protector? Try to check if it's visible in direct sunlight with the screen off.
Sent from my SM-G920F using Tapatalk
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Click to collapse
It wasn't open, it is brand new.
I have a glass screen protector - can something like dust cause this kind of an issue? I don't think so (bit don't know of course) as if so I would see it all the time + it wasn't like showing/glowing for millisecond when closing the screen.
Doesn't' it?
Never leave your battery die! This is a common mistake people make. Lithium ion batteries needs to be charged as often as possible never leave it die as it will deteriorate the battery.
That strange pixel will probably settle after some use. The pinkish colour on the screen seems like a lot of people have that problem. That would be the only reason I would send that back for warranty
Hi,
I think that it is indeed a dead pixel. However as your phone has such high resolution and pixel density, I think it is harder to see sometimes.
Regarding the future of this problem, I don't think it will affect you more than this. I've owned some devices with dead pixels and never ever they gave me problems (my good ol Nintendo DS had 2 haha, I've been playing it since 2006 IIRC). But if you want professional guidance, maybe it's a good idea to take the phone to a Samsung Technical Center or something like that and show them the dead pixel (or try), and also talk about the pinkish screen.
All the best,
~Lord
Sent from my SM-G920I using Tapatalk
Thanks for your help.
I went to the local Samsung store and it is indeed a dead pixel (or whatever) - They gave me a brand new device.
Regarding the battery, thanks for the information, I wasn't aware of it at all, I did leave it to die at first use as I was away, but anyway, even without knowing it, Today I charged it at around 30%
as usually I'm not waiting for it to die, but from now on I will give it more attention.
Thanks all.
So is anybody got not device yet that doesn't require the red to be turned all the way down in order to look somewhat appropriate?
Sent from my SM-G955U using Tapatalk
mopar said:
So is anybody got not device yet that doesn't require the red to be turned all the way down in order to look somewhat appropriate?
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Click to collapse
Red screen*
When I got this phone in my opinion it was clear whit but tgen when I tried reducing the red colour it became even more clearer, I don't know it's probably I didn't pay attention to the colour when I got this phone...
In my opinion the blue light filter messes up the display although I know this isn't the case..
I got a replacement new phone as I cracked the screen on my first one, and my new one, if anything is slightly cooler / bluer than I usually like, no red / pink issues I can see. My last one was ever so slightly reddish even with red slider down.
for me it is fixed after:
- specific sw update
- set adaptive display
- set display tone to cooler option (-1 or -2 from the slide bar in display settings)
Out of the box mine is fine. I swapped my first one that had a pinkish display even when red turned all the way down.
mopar said:
So is anybody got not device yet that doesn't require the red to be turned all the way down in order to look somewhat appropriate?
Sent from my SM-G955U using Tapatalk
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if i understand your question right then yes, there are devices without the ted tint issue!
I went into 4 shops and looked at 8 phones and everyone of them had the red /pink issue only 1 could you turn down red to reduce it in adaptive settings when it became blue/green white and all were red In photo and cinema settings
I bought my s8+ ten days ago, after two days I changed it because of pink borders... Before change, I powered on two new s8+, one were all red (not only borders), the other one was nearly perfect... But I had to choose another color (orchid gray) instead of my first black phone... It's a shame that we have to choose the phone from the color of display and not from the color of the phone...
Inviato dal mio SM-G955F utilizzando Tapatalk
My screen is pretty noticeably green-tinted, but it somehow gets corrected when sliding the cool / warm slider all the way to the right, making the display more warm. Even though the issue is too much green, making the display warmer seems to fix it somehow. I know that the issue is green, because sliding down the green slider under advanced options fixes it, while sliding down the blue or red one just makes it worse
And pro tip, you can combine the cool / warm slider with the advanced options RGB sliders, if the warm / cool slider isn't enough on its own. Perfect mix for me is the cool / warm slider all the way to the right, and green slider decreased by 1-2. You could fix a bright red display with the combination of the general slider and the RGB sliders
I'm still concerned that Samsung isn't taking this time to educate people of OLED calibration. They could put this entire thing to bed with just providing more than 2 marketing crafted sentences. Not one thing is wrong with the screen sans those with actual manufacturing issues of course. Microsoft takes their pixel sense displays, like apple and individually calibrates them. Its why you don't complain about color on iPhones and even surface PCs.
This has 0 to do with the display, the manufacturing process etc. It's just a step that Samsung and many other don't do to their phones. They take a lot # for screens produced, get them close to accurate, preprogram the variables for the entire lot and off ya go. The update is fine because all it does is give yu extended granular control over the calibrations. Once you set the point on all, you'll be fine.
Keep in mind that even if they were individually SRGB calibrated for perfect color space and white point, someone who find them to look off because as humans our perception of color varies tremendously. I hate overblown colors yet RGB 100% dead on is weak and dead to me.
Just use your settings to make your screen right for you. That's all. Don't yell at CS, don't sit in the store waiting for their next lot of phones. They will be variations of the same display with slightly more detailed calibrations. And you'll have wasted time waiting for something you can just do yourself with some patience and correct lighting.
Funny thing about red screen and pink tint. I have my s8 plus since a week. My device came with lots of red tint, then I got an update that really helped, but still wasn't perfect. After few days my screen lost pink/red tint without adjusting anything. Of course, little pink tint on the edges exist but it's due to screen specifics.
jackdforme said:
I'm still concerned that Samsung isn't taking this time to educate people of OLED calibration. They could put this entire thing to bed with just providing more than 2 marketing crafted sentences. Not one thing is wrong with the screen sans those with actual manufacturing issues of course. Microsoft takes their pixel sense displays, like apple and individually calibrates them. Its why you don't complain about color on iPhones and even surface PCs.
This has 0 to do with the display, the manufacturing process etc. It's just a step that Samsung and many other don't do to their phones. They take a lot # for screens produced, get them close to accurate, preprogram the variables for the entire lot and off ya go. The update is fine because all it does is give yu extended granular control over the calibrations. Once you set the point on all, you'll be fine.
Keep in mind that even if they were individually SRGB calibrated for perfect color space and white point, someone who find them to look off because as humans our perception of color varies tremendously. I hate overblown colors yet RGB 100% dead on is weak and dead to me.
Just use your settings to make your screen right for you. That's all. Don't yell at CS, don't sit in the store waiting for their next lot of phones. They will be variations of the same display with slightly more detailed calibrations. And you'll have wasted time waiting for something you can just do yourself with some patience and correct lighting.
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Click to collapse
What your saying makes a lot of sense to me, maybe you can point me in the right direction here. I have the S8+ with a pink tinted screen and even pinker edges. Fortunately mine is consistent across the screen. I have 4 other Samsung phones and the Tab S 10.5, which all have great displays (at least to me they're all great). Every one has a slightly different white balance, but they're all nice. They also can be tilted at very strong angles and only have very minor tinting of the colors. Now, my S8+ has been updated and I've been able to get the edges to look great. I'm also able to get the main screen to a really nice white. Here's the two problems I'm running into that you might be able to help me learn how to fix and finish getting my phone to the quality I've grown to love with all of my other Samsung devices. If i adjust my whites in any giving environment, say inside, it looks wonderful, but as soon as I go elsewhere, like outside, or go from incandescent light to florescent, the whites will go to either redish again, or to a green/blueish. I've never had this on any of my other Samsung devices, I mean they do change from warm to cool depending on the environment I'm using them in, but they never look redish, or green/blueish like my S8+ does, they are warm or cool. That's what I'm trying to adjust my S8+ to do. I have all the great new tools that Samsung gave us in the latest update, but for some reason, I can't get it anywhere close to my other devices and have it stay that way when changing the lighting I'm in. The second problem I'm having is that if my phone isn't held almost perfectly straight on, it takes on a pink hue again. None of my other devices do this either. Like I said, all of my Samsung devices have different white balances, but they're still enjoyable to use. The main reason I've stayed strictly with Samsung is their displays, I'm a huge fan and just can't find any displays I enjoy more than Samsung's.....until now. If you can share any advice on anything I might be able to do to fix my S8+, I'd greatly appreciate it, this phone is the best one I've ever had, and I really don't want to have to return it and risk getting a dud. The display is really important to me and if i can get it to be at least as good as the worst of my other Samsung devices, it would be awesome! Thanks in advance for any advice!
gregoryostrom said:
What your saying makes a lot of sense to me, maybe you can point me in the right direction here. I have the S8+ with a pink tinted screen and even pinker edges. Fortunately mine is consistent across the screen. I have 4 other Samsung phones and the Tab S 10.5, which all have great displays (at least to me they're all great). Every one has a slightly different white balance, but they're all nice. They also can be tilted at very strong angles and only have very minor tinting of the colors. Now, my S8+ has been updated and I've been able to get the edges to look great. I'm also able to get the main screen to a really nice white. Here's the two problems I'm running into that you might be able to help me learn how to fix and finish getting my phone to the quality I've grown to love with all of my other Samsung devices. If i adjust my whites in any giving environment, say inside, it looks wonderful, but as soon as I go elsewhere, like outside, or go from incandescent light to florescent, the whites will go to either redish again, or to a green/blueish. I've never had this on any of my other Samsung devices, I mean they do change from warm to cool depending on the environment I'm using them in, but they never look redish, or green/blueish like my S8+ does, they are warm or cool. That's what I'm trying to adjust my S8+ to do. I have all the great new tools that Samsung gave us in the latest update, but for some reason, I can't get it anywhere close to my other devices and have it stay that way when changing the lighting I'm in. The second problem I'm having is that if my phone isn't held almost perfectly straight on, it takes on a pink hue again. None of my other devices do this either. Like I said, all of my Samsung devices have different white balances, but they're still enjoyable to use. The main reason I've stayed strictly with Samsung is their displays, I'm a huge fan and just can't find any displays I enjoy more than Samsung's.....until now. If you can share any advice on anything I might be able to do to fix my S8+, I'd greatly appreciate it, this phone is the best one I've ever had, and I really don't want to have to return it and risk getting a dud. The display is really important to me and if i can get it to be at least as good as the worst of my other Samsung devices, it would be awesome! Thanks in advance for any advice!
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Click to collapse
Now that seems like it might actually be a dud. Or try first calibration outside. This seems silly but are you using auto bright and adaptive display?
jackdforme said:
Now that seems like it might actually be a dud. Or try first calibration outside. This seems silly but are you using auto bright and adaptive display?
Click to expand...
Click to collapse
Ok, I will definitely try the calibration outside. I'm not sure I've tried it outside on a bright day yet. I am using the adaptive display setting and auto brightness, all of the other modes are quite pink and unusable, actually the tint is more of a magenta. I'm fairly certain its the adaptive display mode shifting my white balance in the various environments. Hopefully Samsung will somehow fix the other modes as well. The more I use my phone, the more I realize the biggest problem is the color shift that happens at angles. Almost any movement up, down, left, or right will produce a pink tint. If i go to an even stronger angle (around 75 degrees)the tint goes away. I can also get rid of it by turning both the red and blue down all the way and set the slider fully towards cool. The pink is gone when I do this, but then everything's really blue/green. Thanks for the suggestion, I'll definitely give it a try and let you know how it works.
I've tried calibrating my display outdoors, but the pink persists. I decided to send mine back to Samsung. They said they'll repair it lol. I'll just keep sending it in until it's right. I'm at Best Buy now to have Samsung flash my firmware like the factory asked, although it's not going to fix anything. I've looked at about ten various S8 phones on display and found only 2 with the problem, one of the was borderline ok, the other was just like mine. It's my first time seeing another S8, one that doesn't have the pink tint and it pretty much about took my breath away! The display was more beautiful than I had thought it would be. I just wish Samsung would simply make this right and swap out these faulty phones, heck I'd respect them for it. Having to jump through hoops on a brand new thousand dollar phone is ridiculous. I had debated about sending it in to Samsung, wondering if I was just being too picky. After seeing what the display is supposed to look like, there's no doubt in my mind that my display/phone/software, whatever, is defective. Grrrrrr
I received an update today and it has fixed my pink/red screen.
vimto25 said:
I received an update today and it has fixed my pink/red screen.
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Are you on csc SEE ?
vimto25 said:
I received an update today and it has fixed my pink/red screen.
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Click to collapse
Carrier?
Sent from my SM-G955U using XDA-Developers Legacy app
jackdforme said:
Carrier?
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XEU
gregoryostrom said:
I've tried calibrating my display outdoors, but the pink persists. I decided to send mine back to Samsung. They said they'll repair it lol. I'll just keep sending it in until it's right. I'm at Best Buy now to have Samsung flash my firmware like the factory asked, although it's not going to fix anything. I've looked at about ten various S8 phones on display and found only 2 with the problem, one of the was borderline ok, the other was just like mine. It's my first time seeing another S8, one that doesn't have the pink tint and it pretty much about took my breath away! The display was more beautiful than I had thought it would be. I just wish Samsung would simply make this right and swap out these faulty phones, heck I'd respect them for it. Having to jump through hoops on a brand new thousand dollar phone is ridiculous. I had debated about sending it in to Samsung, wondering if I was just being too picky. After seeing what the display is supposed to look like, there's no doubt in my mind that my display/phone/software, whatever, is defective. Grrrrrr
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There is no chance I'd allow Samsung to "repair" my phone. This thing is brand new. You make them get you a BRAND NEW device out of a box you open in wherever you purchased it. Then you move forward in the store and check that display and all other fun things. Once satisfied, buy that unit. Why ever take a repair on something less than 1 month old. Have fun selling my OG unit as a refurb Sammy!