Related
I shipped out my second replacement yesterday for exchange. I got this e-mail today:
Your order is currently backordered. You will receive another notification when your order is in stock and shipped.
It looks like either 1. They took my individual concerns seriously and are specifically getting one directly from LG for me, or...2. They finally sent back all their units and are receiving a new batch ---hopefully without defects this time.
Will be interesting to hear how your new one is. I had 2 for a time but their build date was only 4 days apart so probably same batch. Both had reboots although I really feel it's still software and not hardware. None of the reviewers who reviewed this phone including cnet and Engadget noted any reboots and they know what they're doing but probably don't load a ton of apps on the review units.
Sold out everywhere. They didn't think they would because of the same launch date as sidekick
Sent from my LG-P999 using XDA Premium App
joser24 said:
Sold out everywhere. They didn't think they would because of the same launch date as sidekick
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
still some left in philly. still have some days left in my 14day grace period. but i think this one is a keeper.
Just wondering, what kind of problem you had with your last g2x? The bleeding screen issues?
theres still a few left here in slc, utah. in fact im the only one who has returned my g2x to that particular store at all lol 5 times! seems like other stores havent been able to sell many due to the fact all their reserves are going to returns.
Dolphinwigs said:
theres still a few left here in slc, utah. in fact im the only one who has returned my g2x to that particular store at all lol 5 times! seems like other stores havent been able to sell many due to the fact all their reserves are going to returns.
Click to expand...
Click to collapse
Just out of curiosity what store did you go to? I am also in SLC and have LCD bleeding issue and will try to exchange for a third time. How is your most recent one?
the one at jordan landing. next to the new five guys burger and fries. its brand new. mine is great now. had some wifi issues but froze both my account's and wifi calling and seems to have fixed that.
Dolphinwigs said:
the one at jordan landing. next to the new five guys burger and fries. its brand new. mine is great now. had some wifi issues but froze both my account's and wifi calling and seems to have fixed that.
Click to expand...
Click to collapse
Thank you! I will give it a try! what is the manufacture date on yours now?
neozengar said:
Just wondering, what kind of problem you had with your last g2x? The bleeding screen issues?
Click to expand...
Click to collapse
screen bleed and flaky wifi...and unlike most, I need wifi calling. I have almost 0 reception at my house.
When you are getting these replacements, is it just the phone body that they send you? Or are you getting the whole retail packaging?
erikikaz said:
When you are getting these replacements, is it just the phone body that they send you? Or are you getting the whole retail packaging?
Click to expand...
Click to collapse
When I returned mine I took everything and they gave me a new unit in box.
Sent from my LG-P999 using XDA Premium App
charlieb620 said:
still some left in philly. still have some days left in my 14day grace period. but i think this one is a keeper.
Click to expand...
Click to collapse
my email say's 20 days. maybe that's for retail price only? i still have a few days left. but, i had the black status bar and saw no bleeding. mine was minimal to begin with. if it gets worse though, i'll warranty exchange it later.
Would be nice if a new batch is coming soon. My tmo rep swears a second batch of phones will take 2 months minimum but we know how reliable info from them is.
You guys know that the 14 days is only for being able to return it and cancel your contract, right? They phone itself has like a 1 year warranty on it.
I keep seeing so many people talking about swapping the phone out for another before their 14 days is up and it confuses me as to why the 14 days really matters just for getting a warranty exchange.
v8dreaming said:
You guys know that the 14 days is only for being able to return it and cancel your contract, right? They phone itself has like a 1 year warranty on it.
I keep seeing so many people talking about swapping the phone out for another before their 14 days is up and it confuses me as to why the 14 days really matters just for getting a warranty exchange.
Click to expand...
Click to collapse
Probably a lot of folks are hoping to get the phones exchanged within 14 days without paying shipping to tmobile (warranty exchange) plus the phones you get from tmobile are usually refurbished unlike store phones which are brand new.
crazythunder said:
my email say's 20 days. maybe that's for retail price only? i still have a few days left. but, i had the black status bar and saw no bleeding. mine was minimal to begin with. if it gets worse though, i'll warranty exchange it later.
Click to expand...
Click to collapse
I paid retail. I dont have a warranty
Sent from my LG-P999 using XDA Premium App
v8dreaming said:
You guys know that the 14 days is only for being able to return it and cancel your contract, right? They phone itself has like a 1 year warranty on it.
I keep seeing so many people talking about swapping the phone out for another before their 14 days is up and it confuses me as to why the 14 days really matters just for getting a warranty exchange.
Click to expand...
Click to collapse
I paid retail and have flex pay. I was asked do I want a warranty plan for 5.99 and I said no. should I call cs and get one.
Sent from my LG-P999 using XDA Premium App
By time a new batch comes the sensation will be out.
Sent from my LG-P999 using XDA Premium App
charlieb620 said:
I paid retail and have flex pay. I was asked do I want a warranty plan for 5.99 and I said no. should I call cs and get one.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
This is how it works:
If you pay $199 w/ contract then you have 14 days to return the phone for a refund less plan minutes used and restocking fee. You can exchange the phone and keep the plan but you will have to pay the difference in price or recieve a refund for the difference.
If you paid retail w/o contract or with flexpay then you have 30 days to return the phone less restocking fee, or exchange for another phone with the same difference policies.
The warranty from LG is 1 year regardless of where you got the phone from, how much you paid, and the $5.99 (soon to be $7.99 once they include a personalized version of Lookout Mobile and free express shipping) Premium Handset Protection Bundle. During this time period you can call into customer care and get an exchange of the same phone less the battery door, battery, and all accessories that came with the phone. After 3 warranty exchanges within 90 days you are eligible for an equivilent exchange. Meaning T-Mo will provide you with a list of phones that you can choose to exchange your handset with. They are supposed to be comparable to the features you have now, but rarely are. When warranty exchanging you may have to pay shipping costs, but in most cases if you raise enough hell about how it's not your fault that the phone isn't working properly they will waive that fee.
I hope this clears up some of the confusion. For the next year every G2x sold is under warranty, and LG must replace it for free...
UNLESS YOU RETURN THE PHONE WITH COSMETIC DAMAGE, WATER DAMAGE, CUSTOM ROMS OR KERNELS, THE WARRANTY SEAL IS BROKEN, ECT... BEFORE YOU WARRANTY EXCHANGE, RETURN THE PHONE TO STOCK! WIPE EVERYTHING! OR ELSE YOU WILL BE CHARGED $130 FOR OUT OF WARRANTY REPLACEMENT!
Say Thank You.
Somehow i've cracked my screen. Upper left corner. 5 weeks old, Amazon is replacing for me but I'm wondering what warranty options there are for the new phone. Squaretrade my best bet? Aggravating part is I don't know how it happened!
Sent from my SAMSUNG-SGH-I997 using XDA App
Since amazon is providing a new phone, you ask them, i have never gotten a phone from anywhere else but AT&T (im to impatient to wait for overnight shipping), but since its a new phone you should ring AT&T and tell them its a new phone and to add the insurance plan they have.
majakat said:
Somehow i've cracked my screen. Upper left corner. 5 weeks old, Amazon is replacing for me but I'm wondering what warranty options there are for the new phone. Squaretrade my best bet? Aggravating part is I don't know how it happened!
Sent from my SAMSUNG-SGH-I997 using XDA App
Click to expand...
Click to collapse
Just spoke with Samsung at 1-888-987-4357.
They will repair for $155.
Seems like the way to go if needing repair.
dafuq? Necromancy of a more than 6 month old thread?
Entropy512 said:
dafuq? Necromancy of a more than 6 month old thread?
Click to expand...
Click to collapse
Well, trying to make sure people know there are options when they crack their screen.
I see ebay selling the parts for about $200 so people should know that samsung will actually repair it cheaper than that.
Hello skyrockters ,
So my skyrocket , purchased on 4th of May 2012 (2.3.6 UCLA3 from the box,unrooted and all stock) , is heating from time to time while using it ... I had a skyrocket before the current one and it never felt heating like this one ...... It's not heating SO MUCH but non the less I can feel it when using the phone 1-2 min + like when calling or browsing the internet ....
Today I opened the back cover and when I took the SIM card the golden area out it is not uniformly gold as it should , instead a small roundish burn mark on the edge of it (darker than the rest of the SIM) ...
Now the problem I am past the first month of owning the phone , and I think if I would go again to the att store they will start BSing me about contacting Samsung for a solution (being more than a month now for a replacement or refund)...
And by the way , calling quality is not so clear I'm noticing compairing this device to the old skyrocket I had !!! maybe the UCLA3 vs UCKJ2 ???
Have anybody had this issue ? and what to do in your opinion ?
Your help is much aprecaited
Thanks
Warranty. Clearly a hardware issue. Nothing any of us can really do.
Sent from my SAMSUNG-SGH-I727 using xda premium
aceownstheworld said:
Warranty. Clearly a hardware issue. Nothing any of us can really do.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Thanks for the reply
So should I expect the att store to do something about it ? like replacement (more than 1 month on purchase so out of customer satisfaction) ? or should I contact Samsung ???
All of the skyrockets if bought from att, have a year warranty. Meaning if you have a device support center within a few hours of you, I'd skip the store and take it to them to get a new one. If not, go to the store and they'll help you through the process of calling the warranty people. It'll take about 6 business days for the replacement to get to you.
My phone bricked about a month ago and I drove an hour to a support center. I was in and out in 15 minutes since my phone was completely bricked. They just ended up giving me a new one.
Sent from my SAMSUNG-SGH-I727 using xda premium
aceownstheworld said:
All of the skyrockets if bought from att, have a year warranty. Meaning if you have a device support center within a few hours of you, I'd skip the store and take it to them to get a new one. If not, go to the store and they'll help you through the process of calling the warranty people. It'll take about 6 business days for the replacement to get to you.
My phone bricked about a month ago and I drove an hour to a support center. I was in and out in 15 minutes since my phone was completely bricked. They just ended up giving me a new one.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Thanks again , the issue is that I am on straighttalk and the burned SIM is ST SIM ... Would that make a difference ? and the other point is that the issue is intermittent , and the call quality issue is somehow subjective and liable to intentionally "subsidized" by a rep .... you know what I mean when they feel they will loose another device to a customer ...
contract or not, as long as you bought the phone from an AT&T store, you should be under warranty.
considering an article that was on engadget a while back about a skyrocket catching fire in a persons pocket im pretty sure you can get it replaced. Considering that article got a official statement from Samsung about them going to investigate.
it isnt from engadget but its the same thing
http://www.electronista.com/articles/11/12/01/smartphone.explodes.in.pocket/
What if the att store will give craps about Samsung warranty type of thing ? i.e. trying to kick me off the store ?
mahanddeem said:
What if the att store will give craps about Samsung warranty type of thing ? i.e. trying to kick me off the store ?
Click to expand...
Click to collapse
What?
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
xcrazydx said:
What?
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Click to expand...
Click to collapse
I am sure you understand what I mean..Saying I should get the warranty from Samsung (we can't help you here)
change warrenty
Went today to att store , they refused doing anything , att 800 number said nothing to do cause I have no att account with them , finally kicked to contact Samsung ... !!!
Next step ???
Umm? Contact Samsung. lol
hechoen said:
Umm? Contact Samsung. lol
Click to expand...
Click to collapse
Umm? genius
PS : I didn't think I payed 500$ to att to receive a refurb from samsung 40 days later
Hey all,
So I haven't had my nexus very long, probably around a month or so. But the past few days I have noticed the bottom right hand corner of my phone is brighter than the rest of the phone even at the lowest brightness. (Cannot notice at full brightness) however it is starting to bug me. Just wondering if there is something g that could have caused this and how it could be fixed or should I just contact lg/ Google and see what they have to say.
Thanks in advance,
TryHard
Warranty issue
Sent from my HTC6500LVW using Tapatalk
Maduro78 said:
Warranty issue
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Thanks mate,
I'll give them a call tomorrow when I find there contact details just another quick question do you think it would be likely for them to send out the new phone first before having to send this back or would I have to send it back for them to inspect. As I don't have another phone to use at this point in time + I need it for university.
EDIT: So i went to the google support page wrote a little bit of a spiel, and they contacted me right away. Got to say 10/10 for customer service. Getting a RMA on my device. New device being shipped to me and then i send my old device back. So stoked! haha
Thanks again,
TryHard
I got the black 16gb nexus 5 exactly one week before this posting. I have used it for one week without any problems . however I want to get the 32gb model I read on Google return page that if you're not satisfied with the device you can return it in 15 days.I now want to know whether I will get full device cost minus shipping since I have used it for one week. If any one has returned their device share our experience and also any reason I can give so that they will accept return. I am from India purchased the phone from play store India.please don't hesitate to share ur experience if you bought it in a different country. Thanks in advance.
A quick live chat from Google would most likely get you your answer
Sent from my Nexus 5 using Tapatalk
Will Google accept return. Any ideas there is no live chat for return sadly have register for a call back. Should I ask for exchange or refund. Thanks in advance
Sent from my Nexus 5 using Tapatalk
nexus_18 said:
Will Google accept return. Any ideas there is no live chat for return sadly have register for a call back. Should I ask for exchange or refund. Thanks in advance
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
It might be less complicated to request to return the phone for a refund and then place an order for a new 32GB phone in a separate encounter with Google.
Docarut said:
It might be less complicated to request to return the phone for a refund and then place an order for a new 32GB phone in a separate encounter with Google.
Click to expand...
Click to collapse
So Google will accept return even after I have used the device and it has no problem within 15 days.
nexus_18 said:
So Google will accept return even after I have used the device and it has no problem within 15 days.
Click to expand...
Click to collapse
As posted above, talking to Google directly will probably give you the best answer. I know that every time I've contacted google support they were very easy to work with. As long as you don't tell them you want a refund to get an iPhone 5S then you are less likely to have problems lol
I did a chat session last night (around 9PM eastern time) to arrange for a return of my 32 gb N5 (like the phone, but network connectivity issues are driving me nuts). I've had it a week so I'm still within the return window. It took about 15 minutes and last night around 10:30 I got the email with the return label and RMA form.
When starting the chat window click on 'Changing Order' - eventually you'll see an option to chat about returns.
ratdog07067 said:
I did a chat session last night (around 9PM eastern time) to arrange for a return of my 32 gb N5 (like the phone, but network connectivity issues are driving me nuts). I've had it a week so I'm still within the return window. It took about 15 minutes and last night around 10:30 I got the email with the return label and RMA form.
When starting the chat window click on 'Changing Order' - eventually you'll see an option to chat about returns.
Click to expand...
Click to collapse
Thank you is did they tell you how much money you're gonna lose.
Sent from my Nexus 5 using Tapatalk
nexus_18 said:
Thank you is did they tell you how much money you're gonna lose.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I didn't ask, but I expect to get $422 back (phone plus 7% tax, - cost to ship back). I don't plan on getting my original shipping amount back. I guess I'll know for sure in about 2 weeks
ratdog07067 said:
I didn't ask, but I expect to get $422 back (phone plus 7% tax, - cost to ship back). I don't plan on getting my original shipping amount back. I guess I'll know for sure in about 2 weeks
Click to expand...
Click to collapse
Nice keep posted, I gather there is no restocking or other fee good to know that you get 100% phone amount, bye the way the shipping was free and there was no tax levied the bill mentioned 0% vat and other tax. So does that mean I will get full money back?
Sent from my Nexus 5 using Tapatalk
I contacted Google but there is no return facility in India and replacement will get me a 16 GB model only after the technitions decide the defect is covered under warranty
Sent from my Nexus 5 using Tapatalk