Related
I shipped out my second replacement yesterday for exchange. I got this e-mail today:
Your order is currently backordered. You will receive another notification when your order is in stock and shipped.
It looks like either 1. They took my individual concerns seriously and are specifically getting one directly from LG for me, or...2. They finally sent back all their units and are receiving a new batch ---hopefully without defects this time.
Will be interesting to hear how your new one is. I had 2 for a time but their build date was only 4 days apart so probably same batch. Both had reboots although I really feel it's still software and not hardware. None of the reviewers who reviewed this phone including cnet and Engadget noted any reboots and they know what they're doing but probably don't load a ton of apps on the review units.
Sold out everywhere. They didn't think they would because of the same launch date as sidekick
Sent from my LG-P999 using XDA Premium App
joser24 said:
Sold out everywhere. They didn't think they would because of the same launch date as sidekick
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
still some left in philly. still have some days left in my 14day grace period. but i think this one is a keeper.
Just wondering, what kind of problem you had with your last g2x? The bleeding screen issues?
theres still a few left here in slc, utah. in fact im the only one who has returned my g2x to that particular store at all lol 5 times! seems like other stores havent been able to sell many due to the fact all their reserves are going to returns.
Dolphinwigs said:
theres still a few left here in slc, utah. in fact im the only one who has returned my g2x to that particular store at all lol 5 times! seems like other stores havent been able to sell many due to the fact all their reserves are going to returns.
Click to expand...
Click to collapse
Just out of curiosity what store did you go to? I am also in SLC and have LCD bleeding issue and will try to exchange for a third time. How is your most recent one?
the one at jordan landing. next to the new five guys burger and fries. its brand new. mine is great now. had some wifi issues but froze both my account's and wifi calling and seems to have fixed that.
Dolphinwigs said:
the one at jordan landing. next to the new five guys burger and fries. its brand new. mine is great now. had some wifi issues but froze both my account's and wifi calling and seems to have fixed that.
Click to expand...
Click to collapse
Thank you! I will give it a try! what is the manufacture date on yours now?
neozengar said:
Just wondering, what kind of problem you had with your last g2x? The bleeding screen issues?
Click to expand...
Click to collapse
screen bleed and flaky wifi...and unlike most, I need wifi calling. I have almost 0 reception at my house.
When you are getting these replacements, is it just the phone body that they send you? Or are you getting the whole retail packaging?
erikikaz said:
When you are getting these replacements, is it just the phone body that they send you? Or are you getting the whole retail packaging?
Click to expand...
Click to collapse
When I returned mine I took everything and they gave me a new unit in box.
Sent from my LG-P999 using XDA Premium App
charlieb620 said:
still some left in philly. still have some days left in my 14day grace period. but i think this one is a keeper.
Click to expand...
Click to collapse
my email say's 20 days. maybe that's for retail price only? i still have a few days left. but, i had the black status bar and saw no bleeding. mine was minimal to begin with. if it gets worse though, i'll warranty exchange it later.
Would be nice if a new batch is coming soon. My tmo rep swears a second batch of phones will take 2 months minimum but we know how reliable info from them is.
You guys know that the 14 days is only for being able to return it and cancel your contract, right? They phone itself has like a 1 year warranty on it.
I keep seeing so many people talking about swapping the phone out for another before their 14 days is up and it confuses me as to why the 14 days really matters just for getting a warranty exchange.
v8dreaming said:
You guys know that the 14 days is only for being able to return it and cancel your contract, right? They phone itself has like a 1 year warranty on it.
I keep seeing so many people talking about swapping the phone out for another before their 14 days is up and it confuses me as to why the 14 days really matters just for getting a warranty exchange.
Click to expand...
Click to collapse
Probably a lot of folks are hoping to get the phones exchanged within 14 days without paying shipping to tmobile (warranty exchange) plus the phones you get from tmobile are usually refurbished unlike store phones which are brand new.
crazythunder said:
my email say's 20 days. maybe that's for retail price only? i still have a few days left. but, i had the black status bar and saw no bleeding. mine was minimal to begin with. if it gets worse though, i'll warranty exchange it later.
Click to expand...
Click to collapse
I paid retail. I dont have a warranty
Sent from my LG-P999 using XDA Premium App
v8dreaming said:
You guys know that the 14 days is only for being able to return it and cancel your contract, right? They phone itself has like a 1 year warranty on it.
I keep seeing so many people talking about swapping the phone out for another before their 14 days is up and it confuses me as to why the 14 days really matters just for getting a warranty exchange.
Click to expand...
Click to collapse
I paid retail and have flex pay. I was asked do I want a warranty plan for 5.99 and I said no. should I call cs and get one.
Sent from my LG-P999 using XDA Premium App
By time a new batch comes the sensation will be out.
Sent from my LG-P999 using XDA Premium App
charlieb620 said:
I paid retail and have flex pay. I was asked do I want a warranty plan for 5.99 and I said no. should I call cs and get one.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
This is how it works:
If you pay $199 w/ contract then you have 14 days to return the phone for a refund less plan minutes used and restocking fee. You can exchange the phone and keep the plan but you will have to pay the difference in price or recieve a refund for the difference.
If you paid retail w/o contract or with flexpay then you have 30 days to return the phone less restocking fee, or exchange for another phone with the same difference policies.
The warranty from LG is 1 year regardless of where you got the phone from, how much you paid, and the $5.99 (soon to be $7.99 once they include a personalized version of Lookout Mobile and free express shipping) Premium Handset Protection Bundle. During this time period you can call into customer care and get an exchange of the same phone less the battery door, battery, and all accessories that came with the phone. After 3 warranty exchanges within 90 days you are eligible for an equivilent exchange. Meaning T-Mo will provide you with a list of phones that you can choose to exchange your handset with. They are supposed to be comparable to the features you have now, but rarely are. When warranty exchanging you may have to pay shipping costs, but in most cases if you raise enough hell about how it's not your fault that the phone isn't working properly they will waive that fee.
I hope this clears up some of the confusion. For the next year every G2x sold is under warranty, and LG must replace it for free...
UNLESS YOU RETURN THE PHONE WITH COSMETIC DAMAGE, WATER DAMAGE, CUSTOM ROMS OR KERNELS, THE WARRANTY SEAL IS BROKEN, ECT... BEFORE YOU WARRANTY EXCHANGE, RETURN THE PHONE TO STOCK! WIPE EVERYTHING! OR ELSE YOU WILL BE CHARGED $130 FOR OUT OF WARRANTY REPLACEMENT!
Say Thank You.
So my Sensation has been working beautifully since I got in on June 8th at Walmart. The touch screen starting acting up today July 2nd and it isn't bad but the lock screen freezes mostly and I can't unlock the phone for a until after a few attempts.
I called T-Mobile and asked for a new phone since I have insurance. They are sending me either a "new" or "like new" phone. Does "like new" mean that the phone might have scratches on it? I don't understand why the phone is only a little more than 4 weeks old and I can't have a new phone?
Is this common?
snarestud940 said:
So my Sensation has been working beautifully since I got in on June 8th at Walmart. The touch screen starting acting up today July 2nd and it isn't bad but the lock screen freezes mostly and I can't unlock the phone for a until after a few attempts.
I called T-Mobile and asked for a new phone since I have insurance. They are sending me either a "new" or "like new" phone. Does "like new" mean that the phone might have scratches on it? I don't understand why the phone is only a little more than 4 weeks old and I can't have a new phone?
Is this common?
Click to expand...
Click to collapse
other post one here talking about this, look through them it is common and were finding out that spec builds and dates are buggy example my old one was 5/31/11 ZT15 made in taiwan second one that works flawless is 6/6/11 SH16 made in china
*u dont have a warranty on phone? 30 days id go to store and replace it
fallenangel408 said:
other post one here talking about this, look through them it is common and were finding out that spec builds and dates are buggy example my old one was 5/31/11 ZT15(zenith screen) made in taiwan second one that works flawless is 6/6/11 SH16(sharp screen) made in china
*u dont have a warranty on phone? 30 days id go to store and replace it
Click to expand...
Click to collapse
Hey fallen. Do you have dust under that SH16?
Sent from my HTC Sensation 4G using XDA Premium App
snarestud940 said:
So my Sensation has been working beautifully since I got in on June 8th at Walmart. The touch screen starting acting up today July 2nd and it isn't bad but the lock screen freezes mostly and I can't unlock the phone for a until after a few attempts.
I called T-Mobile and asked for a new phone since I have insurance. They are sending me either a "new" or "like new" phone. Does "like new" mean that the phone might have scratches on it? I don't understand why the phone is only a little more than 4 weeks old and I can't have a new phone?
Is this common?
Click to expand...
Click to collapse
Vodafone Uk only allow you 7 working days cooling off. After that you are locked into the contact and any faults with the phone have to be sent for repair and when this happens you may get a "quality assured replacement" rather than your own. Sounds like phone companies the world over try to [email protected]#k you over. Complete joke.
Sent From My HTC Sensation using Xda premium App
cjm1979 said:
Vodafone Uk only allow you 7 working days cooling off. After that you are locked into the contact and any faults with the phone have to be sent for repair and when this happens you may get a "quality assured replacement" rather than your own. Sounds like phone companies the world over try to [email protected]#k you over. Complete joke.
Sent From My HTC Sensation using Xda premium App
Click to expand...
Click to collapse
Officially thats correct, but mine (UK Voda) started to have the touch screen problem after 3 weeks, called them and they sent me a brand new one, i don't know if I got special treatment as i have been a customer for ten years or that they know of this 'fault' and are just replacing them, regardless i'm on my second.
to add the 7 day cool off is for web orders, if you buy from the store you have zero cool off.
secano said:
Hey fallen. Do you have dust under that SH16?
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
no, im liking this one a lot
*heres some pics i think using flash brings out dust which i dont have there is some dust on top lol thats why i took 2 pics to show u
fallenangel408 said:
other post one here talking about this, look through them it is common and were finding out that spec builds and dates are buggy example my old one was 5/31/11 ZT15(zenith screen) made in taiwan second one that works flawless is 6/6/11 SH16(sharp screen) made in china
*u dont have a warranty on phone? 30 days id go to store and replace it
Click to expand...
Click to collapse
They shipping a replacement. How do I know when mine was built?
Kurisu87 said:
Officially thats correct, but mine (UK Voda) started to have the touch screen problem after 3 weeks, called them and they sent me a brand new one, i don't know if I got special treatment as i have been a customer for ten years or that they know of this 'fault' and are just replacing them, regardless i'm on my second.
to add the 7 day cool off is for web orders, if you buy from the store you have zero cool off.
Click to expand...
Click to collapse
I thought the same about the 7 day cool off on voda uk until a couple of weeks ago when I found out on their forum they have made it across the board.
Sent From My HTC Sensation using Xda premium App
the phone is too new for them to have refurbished devices on hand.
the touch screen acting up will happen on your new phone too.
fallenangel408 said:
other post one here talking about this, look through them it is common and were finding out that spec builds and dates are buggy example my old one was 5/31/11 ZT15(zenith screen) made in taiwan second one that works flawless is 6/6/11 SH16(sharp screen) made in china
*u dont have a warranty on phone? 30 days id go to store and replace it
Click to expand...
Click to collapse
Just FYI the SH16 thing has nothing to do with it being a sharp screen it is part of the serial number, and so far there have been no reports of a Zenith screen. Just want to clear this up before more rumors get started.
As far as a replacement device from Customer service they have to tell you this because it is there policy. However the device is new and they likely will not start shipping refurbished units for at least 4-6 months and maybe even longer than that. You will be getting a new device just different packaging.
snarestud940 said:
They shipping a replacement. How do I know when mine was built?
Click to expand...
Click to collapse
look at the second post pic bottom its circled in red says 6/6/11
bobsbbq said:
Just FYI the SH16 thing has nothing to do with it being a sharp screen it is part of the serial number, and so far there have been no reports of a Zenith screen. Just want to clear this up before more rumors get started.
As far as a replacement device from Customer service they have to tell you this because it is there policy. However the device is new and they likely will not start shipping refurbished units for at least 4-6 months and maybe even longer than that. You will be getting a new device just different packaging.
Click to expand...
Click to collapse
fixed it and edited
heygrl said:
the phone is too new for them to have refurbished devices on hand.
the touch screen acting up will happen on your new phone too.
Click to expand...
Click to collapse
really? How do you know? My phone has been fine for almost a month for today.
bobsbbq said:
Just FYI the SH16 thing has nothing to do with it being a sharp screen it is part of the serial number, and so far there have been no reports of a Zenith screen. Just want to clear this up before more rumors get started.
As far as a replacement device from Customer service they have to tell you this because it is there policy. However the device is new and they likely will not start shipping refurbished units for at least 4-6 months and maybe even longer than that. You will be getting a new device just different packaging.
Click to expand...
Click to collapse
Are you sure? I got into a big fight with the rep on the phone saying that I paid $148 at walmart for a new phone, and have it a little over 4 weeks (not even a month), and should expect a new phone. The rep told me I would not know if it was new or like new until the phone came. I just don't want to get a phone that has a scratch on the screen or anything like that. Am I just over reacting lol? Thanks everyone for your help!
snarestud940 said:
Are you sure?... Am I just over reacting lol? Thanks everyone for your help!
Click to expand...
Click to collapse
This...perhaps just a wee bit.
snarestud940 said:
Are you sure? I got into a big fight with the rep on the phone saying that I paid $148 at walmart for a new phone, and have it a little over 4 weeks (not even a month), and should expect a new phone. The rep told me I would not know if it was new or like new until the phone came. I just don't want to get a phone that has a scratch on the screen or anything like that. Am I just over reacting lol? Thanks everyone for your help!
Click to expand...
Click to collapse
Like new means like new. No scratches or any visual or hardware defects. Relax
Sent from my HTC Sensation 4G using XDA Premium App
Thanks guys. Just worried about paying for a new phone on June 8th and getting a crappy one now. Is that true that they don't send out refurbished phones yet?
Date
Just looked at my box. 5/24/11. Made in Taiwan. Isn't that extremely early?
howetechnical said:
Like new means like new. No scratches or any visual or hardware defects. Relax
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
If they are like new it will probably be the ones customers return during their cooling off period and cancel.
Sent From My HTC Sensation using Xda premium App
do you guys know where to buy replacement parts for A2? i just deformed my earpiece speaker grill and i badly need one.
is it the speaker grill that is messed up? or the whole upper part of the phone?
Just the speaker grill. I my have bumped it into something
Sent from my MB865 using XDA App
It might be hard to open up the case but i bet once you remove to top cover you can repair the grill easily. I know my post is little useless hehehe because theres no aftermarket parts yet. Do you have insurance or can you return the phone for a replacement?
I dont have insurance. Have you tried opening yours? Or tried a teardown maybe? Im still afraid of opening it. Whew! A2 is not getting some love on the market. I hope they sell oem replacemnt parts soon
Sent from my MB865 using XDA App
pilboyz said:
I dont have insurance. Have you tried opening yours? Or tried a teardown maybe? Im still afraid of opening it. Whew! A2 is not getting some love on the market. I hope they sell oem replacemnt parts soon
Sent from my MB865 using XDA App
Click to expand...
Click to collapse
Just call 611 add the insurance, it is 4.99 a month. Then wait like 1-2 weeks, and go into a store and tell them you dropped it, and that happened and you would like to make an insurance claim. I think it is like 20-40 dollars for a insurance claim.
Or get the insurance and then "accidentally" drop it in the toilet. Then go get your insurance exchange (again 20-40 dollars), I have done that one before, when I toasted a phone a year or so ago, and I could not get it to boot. The store said I would have get a warranty exchange, but when I called the warranty number they said no, so I did that. I have had insurance on every phone I have ever had at att it is well worth the cost.
The microwave works well for a warranty (not insurance) exchange, only 2-5 seconds will kill it.
Jim
Insurance claim is 100.
Sent from my mAtrix2!!
Nice advice but im in the philippines ryt now and i have unlocked my a2 from att.
Sent from my MB865 using XDA App
There are a bunch of cell phone repairs in the Philippines. Just to one and I bet they have all the tools to open it up lol. Just make sure you watch them ^_^v
Im just afraid after they reassemble my phone it might get problems with digitizers etc.
Sent from my MB865 using XDA App
anyone successfully disassembled and reassembled their a2?
Hello, all.
I've recently broken my g2x beyond repair--physically that is. I've been using my girlfriend's g2x and before I contact t-mobile for a replacement (I have premium handset protection plan) I wondered if anyone had recently tried to replace their phone using the same method?
Two questions follow:
Was your phone replaced with another g2x, or a phone similar to it?
Was there an option to pay the difference for a phone upgrade?
If you go through Assurion, you need to call them and ask for a different model. We filed a claim online and got another G2x.
If you're going through T-Mobile, you have to get three replacements in six months before they'll offer a different model
Sent from my LG-P999 using xda premium
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
beccadevin said:
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
Click to expand...
Click to collapse
Is that through the insurance or through the warranty replacement from t mobile?
Sent from my LG-P999 using xda app-developers app
Through assurion insurance had to pay the 130$ premium but well worth it to get away from the g2x.
Sent from my HTC VLE_U using xda app-developers app
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app
batcheze said:
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
beccadevin said:
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
Actually it wasn't...the thread has been talking about the insurance replacement not about the T-Mobile warranty exchange program...they are two completely different things.
Sent from my LG-P999 using xda app-developers app
I called asurion and filed a claim today.
They said they could only send out a different phone if the same model phone is not available; I didn't want to push the issue since I'd be getting a new phone anyway.
the deductible was $130
Didn't want to create a new thread so I'll post here. My G2X recently started sensing the headphones even when non are plugged in which doesn't allow me to call without using the speaker. I went to a T-Mobile store and the representative there, after checking if my phone has been rooted off-course, said that for $5 I will get a replacement in 2 days which is a "much better" phone. What I got in the mail is a G2, which is a) 6 months older b) has a smaller screen c) has a single core processor d) has a slower wireless modem - I can go on and on, but the point is it's not an equivalent phone. This was the first problem I had with my G2X in 1 year and 9 months of owning it, so by all means replace it with another one or something that is better. I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Keep is posted, interested in seeing what they do for you....of anything at all
-custom sig.
OefArmy2005 said:
I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Click to expand...
Click to collapse
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
thehumble1 said:
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
Click to expand...
Click to collapse
Didn't get a chance to stop by yesterday, so we'll see what they say today. I am an electrical engineer so I can easily fix this issue, I just think if I pay $7.99(premium handset protection) I should be able to use it - especially since my wife and I have paid it for 2 phones for almost 2 years. I came straight to the store and the T- Mobile representative filed the claim for me - so since it was only $5 shipping I assume the replacement is direct from T-Mobile.
Well, as expected, the T-Mobile rap agreed that the G2 is inferior, called customer service to see what they can do and and they said - "too bad-so sad." After that, he said that the only thing he can recommend is calling customer loyalty(I'll try it but I am not holding my breath). So the bottom line is, T-Mobile stole $400 of my money over 2 years for 2 phones since the protection plan did absolutely nothing for me even when my device broke. I am sending the G2 back and that's that. TMobile offers the cheapest service, especially if I have 3 lines with unlimited data and a 10% discount I can get through work, so I really doubt I'll switch to something else.
Sorry to hear this man
-custom sig.
Pain-N-Panic said:
Sorry to hear this man
-custom sig.
Click to expand...
Click to collapse
Well, finally after 2 visits to the T-mobile store and contacting customer loyalty department twice - the first time I was promised I will get a replacement G2X - and the order was never filed - I got a nice shiny refurbished LG L9. It's not the greatest phone, but it sure as heck beats the G2 and is definitely better then the G2X. Not sure why this was so hard to do in the first place?
Glad you got a new rig man!!
My wife's S3 was run over. She called to file a claim and was told they are out of stock and that it could be 5-7 days before they have something to send her. They also said they could not offer a different phone, because nothing was shown in their system as a comparable replacement. So for now, she's stuck with nothing.
This seems pretty terrible. Is this typical? I'm definitely going to be looking for an alternative insurance option when this is done.
thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly
ddurandSGS3 said:
thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly
Click to expand...
Click to collapse
I agree!
The only other warranty I know of is Squaretrade. Maybe you could check them out??
This might be a good opportunity to get that note 2
Sent from my SCH-I535 using xda app-developers app
Fwiw I tried calling Verizon just to see if they'd do anything to help the situation. My reasoning being that they sold me and bill me for the plan, so they should make it right. They basically took no responsibility.
They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
Sent from my SCH-I535 using xda app-developers app
jager420 said:
They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Just to add, I was talking to the Verizon manager in the call I reference above, and that manager refused to give me the name of their direct supervisor after basically telling me there was nothing that could be done on their end (except credit the account for days of service during which I'm waiting for the new phone). I am on hold with Asurion right now with a supervisor, but still being told nothing they can do to fix the situation.
Update: Asurion supervisor unable to help. Told them I'd be cancelling insurance on all 3 lines when this is resolved, posting about it on XDA, and submitting complaint to the BBB. Being transferred to the...CEO?
Definitely unacceptable, they are legally bind to replace you with an exact phone or comparable phone and note 2 is the only comparable phone to S3 unless they already have the s4, which I doubt.
Sent from my SCH-I535 using Tapatalk HD
Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.
netter123 said:
Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.
Click to expand...
Click to collapse
After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
Sent from my SCH-I535 using xda app-developers app
SilentO said:
After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
There is nothing wrong with the s3. I don't know where you get the "not worth having part"
Sent from my SCH-I535 using xda app-developers app
For me, this is anything but typical. After this past weekend, I've filed four claims with them in the 3 years I've been their customer. Only once have they not had my device in stock, and the rep immediately suggested a comparable replacement. I know they don't always get the best reputation. However, I always get my claim filed fast with no hassle and the device always arrives very quickly.
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
Click to expand...
Click to collapse
I thought about just reporting it missing, but phone was smashed enough that nothing was really usable. I also thought the deductible was the same regardless of damaged vs lost/stolen. At least that what it shows for me when I look up the deductible...
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
Click to expand...
Click to collapse
How much does it cost to "lose" out of curiousity
Sent from my SCH-I535 using Tapatalk 2
cell128 said:
There is nothing wrong with the s3. I don't know where you get the "not worth having part"
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
This. The s3 is the best phone out in my opinion, unless of course you want to go bigger. Then you would shoot for the note 2
Sent from my GeeEssThree
Claim
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
Click to expand...
Click to collapse
Did you file a claim online? Did they ask for any documentation or anything?
I ditched all insurance for both my wife and myself. I found that for $7/month and a deductible of $50-$100 I was way better off fixing the phone myself and dealing with it that way. Every experience I had with asurion when I did have them was a headache and the refurbished phones they replaced my phone with were always defective and needing another replacement. Replacement digitizer on my wife's Bionic was $30 with about 30 minutes of labor. Nothing compared to >$200 cost that would have come from asurion's "help".
The claims I've had with Asurion have usually been handled well. Even had an old droid incredible replaced with an incredible 2.
I had a claim on my sgs3 5 days after the release date because I dropped it snd the screen shattered. It was so new they had to send me a new one. Took 3 weeks!!!! I actually went and bought a new screen for it and had it working before I got my replacement.
Sent from my SCH-I535 using xda app-developers app