I shipped out my second replacement yesterday for exchange. I got this e-mail today:
Your order is currently backordered. You will receive another notification when your order is in stock and shipped.
It looks like either 1. They took my individual concerns seriously and are specifically getting one directly from LG for me, or...2. They finally sent back all their units and are receiving a new batch ---hopefully without defects this time.
Will be interesting to hear how your new one is. I had 2 for a time but their build date was only 4 days apart so probably same batch. Both had reboots although I really feel it's still software and not hardware. None of the reviewers who reviewed this phone including cnet and Engadget noted any reboots and they know what they're doing but probably don't load a ton of apps on the review units.
Sold out everywhere. They didn't think they would because of the same launch date as sidekick
Sent from my LG-P999 using XDA Premium App
joser24 said:
Sold out everywhere. They didn't think they would because of the same launch date as sidekick
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
still some left in philly. still have some days left in my 14day grace period. but i think this one is a keeper.
Just wondering, what kind of problem you had with your last g2x? The bleeding screen issues?
theres still a few left here in slc, utah. in fact im the only one who has returned my g2x to that particular store at all lol 5 times! seems like other stores havent been able to sell many due to the fact all their reserves are going to returns.
Dolphinwigs said:
theres still a few left here in slc, utah. in fact im the only one who has returned my g2x to that particular store at all lol 5 times! seems like other stores havent been able to sell many due to the fact all their reserves are going to returns.
Click to expand...
Click to collapse
Just out of curiosity what store did you go to? I am also in SLC and have LCD bleeding issue and will try to exchange for a third time. How is your most recent one?
the one at jordan landing. next to the new five guys burger and fries. its brand new. mine is great now. had some wifi issues but froze both my account's and wifi calling and seems to have fixed that.
Dolphinwigs said:
the one at jordan landing. next to the new five guys burger and fries. its brand new. mine is great now. had some wifi issues but froze both my account's and wifi calling and seems to have fixed that.
Click to expand...
Click to collapse
Thank you! I will give it a try! what is the manufacture date on yours now?
neozengar said:
Just wondering, what kind of problem you had with your last g2x? The bleeding screen issues?
Click to expand...
Click to collapse
screen bleed and flaky wifi...and unlike most, I need wifi calling. I have almost 0 reception at my house.
When you are getting these replacements, is it just the phone body that they send you? Or are you getting the whole retail packaging?
erikikaz said:
When you are getting these replacements, is it just the phone body that they send you? Or are you getting the whole retail packaging?
Click to expand...
Click to collapse
When I returned mine I took everything and they gave me a new unit in box.
Sent from my LG-P999 using XDA Premium App
charlieb620 said:
still some left in philly. still have some days left in my 14day grace period. but i think this one is a keeper.
Click to expand...
Click to collapse
my email say's 20 days. maybe that's for retail price only? i still have a few days left. but, i had the black status bar and saw no bleeding. mine was minimal to begin with. if it gets worse though, i'll warranty exchange it later.
Would be nice if a new batch is coming soon. My tmo rep swears a second batch of phones will take 2 months minimum but we know how reliable info from them is.
You guys know that the 14 days is only for being able to return it and cancel your contract, right? They phone itself has like a 1 year warranty on it.
I keep seeing so many people talking about swapping the phone out for another before their 14 days is up and it confuses me as to why the 14 days really matters just for getting a warranty exchange.
v8dreaming said:
You guys know that the 14 days is only for being able to return it and cancel your contract, right? They phone itself has like a 1 year warranty on it.
I keep seeing so many people talking about swapping the phone out for another before their 14 days is up and it confuses me as to why the 14 days really matters just for getting a warranty exchange.
Click to expand...
Click to collapse
Probably a lot of folks are hoping to get the phones exchanged within 14 days without paying shipping to tmobile (warranty exchange) plus the phones you get from tmobile are usually refurbished unlike store phones which are brand new.
crazythunder said:
my email say's 20 days. maybe that's for retail price only? i still have a few days left. but, i had the black status bar and saw no bleeding. mine was minimal to begin with. if it gets worse though, i'll warranty exchange it later.
Click to expand...
Click to collapse
I paid retail. I dont have a warranty
Sent from my LG-P999 using XDA Premium App
v8dreaming said:
You guys know that the 14 days is only for being able to return it and cancel your contract, right? They phone itself has like a 1 year warranty on it.
I keep seeing so many people talking about swapping the phone out for another before their 14 days is up and it confuses me as to why the 14 days really matters just for getting a warranty exchange.
Click to expand...
Click to collapse
I paid retail and have flex pay. I was asked do I want a warranty plan for 5.99 and I said no. should I call cs and get one.
Sent from my LG-P999 using XDA Premium App
By time a new batch comes the sensation will be out.
Sent from my LG-P999 using XDA Premium App
charlieb620 said:
I paid retail and have flex pay. I was asked do I want a warranty plan for 5.99 and I said no. should I call cs and get one.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
This is how it works:
If you pay $199 w/ contract then you have 14 days to return the phone for a refund less plan minutes used and restocking fee. You can exchange the phone and keep the plan but you will have to pay the difference in price or recieve a refund for the difference.
If you paid retail w/o contract or with flexpay then you have 30 days to return the phone less restocking fee, or exchange for another phone with the same difference policies.
The warranty from LG is 1 year regardless of where you got the phone from, how much you paid, and the $5.99 (soon to be $7.99 once they include a personalized version of Lookout Mobile and free express shipping) Premium Handset Protection Bundle. During this time period you can call into customer care and get an exchange of the same phone less the battery door, battery, and all accessories that came with the phone. After 3 warranty exchanges within 90 days you are eligible for an equivilent exchange. Meaning T-Mo will provide you with a list of phones that you can choose to exchange your handset with. They are supposed to be comparable to the features you have now, but rarely are. When warranty exchanging you may have to pay shipping costs, but in most cases if you raise enough hell about how it's not your fault that the phone isn't working properly they will waive that fee.
I hope this clears up some of the confusion. For the next year every G2x sold is under warranty, and LG must replace it for free...
UNLESS YOU RETURN THE PHONE WITH COSMETIC DAMAGE, WATER DAMAGE, CUSTOM ROMS OR KERNELS, THE WARRANTY SEAL IS BROKEN, ECT... BEFORE YOU WARRANTY EXCHANGE, RETURN THE PHONE TO STOCK! WIPE EVERYTHING! OR ELSE YOU WILL BE CHARGED $130 FOR OUT OF WARRANTY REPLACEMENT!
Say Thank You.
Related
Well, I've been cringing thinking about getting the G2x due to the large post with all the flaws etc. But after getting over it and going to the T-Mobile store in my area i just received a phone with a manufacture date of 4/29/11 and so far;
No LCD bleeding
No random reboots (as of yet)
No auto shut downs
No wifi issues
No reception issues
Battery life is great (first booted the phone, charged to 100%, then immediately did a factory reset)
So basically if you're interested in getting this phone, don't listen to all the hype (which almost got me to not get it)
Just make sure you're asking for the latest manufactured date.
(either the date has something to do with it, or i'm just 1 lucky son of a...)
javolin13 said:
Well, I've been cringing thinking about getting the G2x due to the large post with all the flaws etc. But after getting over it and going to the T-Mobile store in my area i just received a phone with a manufacture date of 4/29/11 and so far;
No LCD bleeding
No random reboots (as of yet)
No auto shut downs
No wifi issues
No reception issues
Battery life is great (first booted the phone, charged to 100%, then immediately did a factory reset)
So basically if you're interested in getting this phone, don't listen to all the hype (which almost got me to not get it)
Just make sure you're asking for the latest manufactured date.
(either the date has something to do with it, or i'm just 1 lucky son of a...)
Click to expand...
Click to collapse
Gilbert AZ?
i didnt have a problem with mine until a week i had it, i wish you best of luck and keep updating because i didnt notice those "bugs" till later.
Well this certainly sounds promising to me, as I'm on the waiting list for a replacement and the issues I've had occurred right off the bat. The backlight bleeding is getting worse though :/
Actually i live in gilbert, i picked the phone up in mesa
javolin13 said:
Well, I've been cringing thinking about getting the G2x due to the large post with all the flaws etc. But after getting over it and going to the T-Mobile store in my area i just received a phone with a manufacture date of 4/29/11 and so far;
No LCD bleeding
No random reboots (as of yet)
No auto shut downs
No wifi issues
No reception issues
Battery life is great (first booted the phone, charged to 100%, then immediately did a factory reset)
So basically if you're interested in getting this phone, don't listen to all the hype (which almost got me to not get it)
Just make sure you're asking for the latest manufactured date.
(either the date has something to do with it, or i'm just 1 lucky son of a...)
Click to expand...
Click to collapse
can you post pics?
javolin13 said:
Actually i live in gilbert, i picked the phone up in mesa
Click to expand...
Click to collapse
Which store? I have to referee out at the Field of Dreams tomorrow and I would not mind swinging by to see if they have any more of these pristine phones
It is at the fiesta mall area around alma school
Not to doubt you, but there's no physical way the phone could leave the production line in Korea, get to a shipping depot, make the trans-pacific trip, get to a T-Mobile distribution center in the U.S., and to a T-Mobile outlet in Arizona in four days.
BarryH_GEG said:
Not to doubt you, but there's no physical way the phone could leave the production line in Korea, get to a shipping depot, make the trans-pacific trip, get to a T-Mobile distribution center in the U.S., and to a T-Mobile outlet in Arizona in four days.
Click to expand...
Click to collapse
Why not?
Sent from my LG-P999 using XDA Premium App
i've seen a few devices that were made about a week before we got them in store.
dont think ive ever seen 4 days, but a week i've definitely seen a week a few times.
my phone is 4/12 ill call them and see if there are new ones avail
Sent from my LG-P999 using XDA Premium App
It'd be interesting to see the dates of phones with bad LCD bleeding and issues.
Mine was made on 4/5/2011, going to exchange it before the 30 days for a newer one.
bighulk666 said:
It'd be interesting to see the dates of phones with bad LCD bleeding and issues.
Mine was made on 4/5/2011, going to exchange it before the 30 days for a newer one.
Click to expand...
Click to collapse
The phone has a one year warranty. You don't have to worry about the 30 days.
bighulk666 said:
It'd be interesting to see the dates of phones with bad LCD bleeding and issues.
Mine was made on 4/5/2011, going to exchange it before the 30 days for a newer one.
Click to expand...
Click to collapse
Thats what I plan on doing I need a confirmation from the store on my correct grace period. I need to know if its 14 or 30. I paid retail so im pushing more towards 30
Sent from my LG-P999 using XDA Premium App
charlieb620 said:
Thats what I plan on doing I need a confirmation from the store on my correct grace period. I need to know if its 14 or 30. I paid retail so im pushing more towards 30
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
I bought mine at retail replaced mine a few days ago cause a scratch and he said I had 30 days from original purchase... So I think you got 30 days...
Curious...how do I tell what the manufacturing date of my phone is?
Man out of all of you guys here i probably have the earliest build date to think of mine was built on 03/31/11 i hope i can get get a up-to-date one with the minor problems fixed :/
wewoapsiak said:
Curious...how do I tell what the manufacturing date of my phone is?
Click to expand...
Click to collapse
Back of the box at the bottom
Sent from my LG-P999 using XDA Premium App
smashpunks said:
I bought mine at retail replaced mine a few days ago cause a scratch and he said I had 30 days from original purchase... So I think you got 30 days...
Click to expand...
Click to collapse
Cool. Ill let you guys know in the morning
Sent from my LG-P999 using XDA Premium App
I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
Sent from my LG-P999 using XDA App
g2x ofs problem phone.
move ahead!
Sent from my GT-P1000 using Tapatalk
enmass90 said:
I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
It's been back in stock for the past few days. I got two overnighted in a span of two days. No backordered notifications whatsoever.
Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens
vmartinez39 said:
Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens
Click to expand...
Click to collapse
I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.
RSilva5 said:
I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.
Click to expand...
Click to collapse
i paid 11.99 for a replacement battery...im guessing its for shipping. it was that bad (the battery) so i needed it in 3 days
Sent from my LG-P999 using XDA App
it still says out of stock on the site if you try to order a new phone.
I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definately left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it. Really. I could have misinterpreted what they were saying, but it seemed clear at the time.
What HAS struck me is the unevenness in the way Tmo is treating everyone. Looks like they are doing as little or as much as it takes. But some of the experiences I'm reading about are completely different than mine. I've been treated very well in the end by Tmo. I love them compared to Sprint and MetroPCS. I'm a very squeeky wheel for sure though.
That said, although I thought I was promised a refurbed one in an ORIGINAL box (that is specifically what I asked for)this time, I received a refurb with the most ridiculous two piece sticker over the screen. It was in the same white unmarked shipping box that I've been receiving the other returns in. This one had all the accessories including a cover, but it wasn't what I wanted.....I have not had a working phone since day one and really really resent no longer having a matching box.
This fifth one, knock on my wooden head, seems good though! It is the first one that is an acknowleged refurb. No reboots in two days, and data has worked great. I had almost forgotten that my fourth one, as well as the other issues, also had a washed out screen with the whites looking darker. When I turned on this fifth one side by side, it was very obvious. The whites on number five are brighter and several shades lighter....very obvious.
And it's the same as my third one in that the screen bleed either goes all the way across the top or isn't there. LOL, it depends on your perspective. I think it isn't there, my wife says it is. Regardless, it is way better than the last one!
Please oh please no reboots!
So I'm very happy as of now. I've said all along that all I want is a good one.
But I'm still pretty bummed to not have a matching box.
I put my Sensation up for Sale and then promptly took it off.......don't wanna jinx things. Might need it for backup. But I sure do prefer the G2X and I hope it keeps working for me....
But I do think T Mobile will be dumping the G2X. Hope I'm wrong.
But what will the conspiracy theorists do now?
Oh yeh...find another conspiracy.
Well it's just an opinion. But really think about it. If it is (worst case?)Sept or later until an update and they are having the big problems we've heard fixing it, why would they keep selling it? Makes no sense. We all know it's a great phone, but they can't continue this way until Sept. or longer. That is a long time. They have to sell reliable phones.
Not a conspiracy theory as much as common sense really IMHO.
I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
Click to expand...
Click to collapse
Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)
GideonX said:
Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)
Click to expand...
Click to collapse
That's my opinion that Tmobile is lying. I didn't state it as fact. I simply proposed a question as to why they raised the price of the G2X.
Sent from my HTC Sensation 4G using XDA Premium App
GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
Click to expand...
Click to collapse
What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?
Sk8trfred said:
What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?
Click to expand...
Click to collapse
Sure, but by then I'd already be on another device so it doesn't matter to me
Sent from my HTC Vision (G2x in disguise)
So I just got my 3rd g2x sent to me and thisbone appeared to be brand new. All the original plastics no finger prints...nothing. even the plastic on the lock screen. GPS works perfectly very little light leakage. No reboots so far...hmmm. maybe they fixed them or made new ones?
Sent from my LG-P999 using XDA App
ickster said:
I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definitely left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it.
Click to expand...
Click to collapse
The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.
tombaker1 said:
The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.
Click to expand...
Click to collapse
The two stores near my house have a stock of G2X's and haven't sold any in the past 2 weeks. I know its just two stores but you would think if there flying off the shelves, they would be doing the same there. Like I said in a previous post. Both stores told me they had multiple G2Xs come back and exchange it for another phone so its not just the perfectionist doing it. I would think that if someone has a phone that turns off on them, most likely there going to return it. I don't think those people are returning for screen bleed but you get the picture
Sent from my HTC Sensation 4G using XDA Premium App
Damn, I cracked my screen, dropped it in London after the Bears game : (
Sent from my ADR6400L using XDA App
Use your insurance.
Luke
Filed a claim, they are on backorder, wtf?
Sent from my ADR6400L using XDA App
CALL UP ASURION to see when u will get never heard of back order for phone day out tops then again phone may not be available anymore can u live with cracked screen till then
Sent from my ADR6400L using xda premium
fillyo said:
Filed a claim, they are on backorder, wtf?
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
If Ashurion is out of stock of your phone, they will replace it with another 4g phone if you ask.
My brother's Fascinate broke a couple months ago, they replaced it with a brand new Droid X2 just a week after it came out.
I'd recommend aiming for the Bionic.
Good luck
The bright side is that the Bears won!
ph00ky said:
If Ashurion is out of stock of your phone, they will replace it with another 4g phone if you ask.
My brother's Fascinate broke a couple months ago, they replaced it with a brand new Droid X2 just a week after it came out.
I'd recommend aiming for the Bionic.
Good luck
Click to expand...
Click to collapse
yeah they'll replace it with another. it's a shame you didn't "damage" it until after the launch of the 3 new ones.
I'd fight for a bionic as well.
Sent from my ADR6400L using Tapatalk
Honestly, asurion is gonna charge you 90 bucks to replace it.
And a new digitizer is only 30. I have gotten ripped off by asurion too many times.
I can't believe people still pay for insurance. It's a scam and way too expensive for the service they provide.
*Madmoose* said:
I can't believe people still pay for insurance. It's a scam and way too expensive for the service they provide.
Click to expand...
Click to collapse
Ok paying 8 bucks a month is better than paying 600 if you break or lose your phone.
If I helped please use the thank you button and donate a free account to my dropbox http://db.tt/uDc7iw7x
*Madmoose* said:
I can't believe people still pay for insurance. It's a scam and way too expensive for the service they provide.
Click to expand...
Click to collapse
Yeah bro, that $7 a month kills my bank account. Yearly that comes out to about $84, that's a few lap dances right there...
g00s3y said:
Yeah bro, that $7 a month kills my bank account. Yearly that comes out to about $84, that's a few lap dances right there...
Click to expand...
Click to collapse
Plus deductible. If you drop a phone and truly break it, it's probably because you didnt have a proper case on a $600 item. But most breaks occur to the digitizer....$30 and extremely easy to fix. Your local mom and pop computer shops will throw those things in for you for less than your deductible.
I'm not trying to knock anyone for paying for insurance...but those companies aren't in it to lose money. And everyone forgets about their warranty. We've sent a couple phones back for repairs and get them back within 3 days of HTC receiving them.
But losing a $600 phone...well that would be the only good thing I can see coming out of it. But cmon...if you lose a $600 phone from being careless ya kind of get what you deserve. Laptops cost less than that now. Gotta hold yourself to some kind of responsibility.
Well, I got my replacement, all is well. Sure, 99 sucks, but got to keep the battery and memory card, so now I have two of each, put the memory card in my flyer.
Sent from my ADR6400L using XDA App
fillyo said:
Well, I got my replacement, all is well. Sure, 99 sucks, but got to keep the battery and memory card, so now I have two of each, put the memory card in my flyer.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Exactly!
10char
skinien said:
The bright side is that the Bears won!
Click to expand...
Click to collapse
That's all that ever really matters...that, and the Bulls winning.
Sent from my HTC ThunderBolt
Can I take it that you got another T-Bolt back? I am in no hurry to split with it although if it breaks in a years time and I am able to get something better the Insurance will be worth it.
Note: I have never used my insurance since I got it on my OG droid.
fillyo said:
Damn, I cracked my screen, dropped it in London after the Bears game : (
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
If you weren't a Bears fan, I would be deeply saddened by this, but the Buccaneers fan in me laughs out loud.
j/k...bummer your screen broke. Glad you got your replacement already!
Well now that you got your replacement phone, this would be a good time for you to do one of those screen replacement kits so that you have a backup phone and then you might decide to even drop your insurance on your current phone to save $$$.
You don't get to keep the old phone, you have to send that back. Otherwise, definately would have fixed the screen and kept as back up.
My wife's S3 was run over. She called to file a claim and was told they are out of stock and that it could be 5-7 days before they have something to send her. They also said they could not offer a different phone, because nothing was shown in their system as a comparable replacement. So for now, she's stuck with nothing.
This seems pretty terrible. Is this typical? I'm definitely going to be looking for an alternative insurance option when this is done.
thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly
ddurandSGS3 said:
thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly
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I agree!
The only other warranty I know of is Squaretrade. Maybe you could check them out??
This might be a good opportunity to get that note 2
Sent from my SCH-I535 using xda app-developers app
Fwiw I tried calling Verizon just to see if they'd do anything to help the situation. My reasoning being that they sold me and bill me for the plan, so they should make it right. They basically took no responsibility.
They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
Sent from my SCH-I535 using xda app-developers app
jager420 said:
They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
Sent from my SCH-I535 using xda app-developers app
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Just to add, I was talking to the Verizon manager in the call I reference above, and that manager refused to give me the name of their direct supervisor after basically telling me there was nothing that could be done on their end (except credit the account for days of service during which I'm waiting for the new phone). I am on hold with Asurion right now with a supervisor, but still being told nothing they can do to fix the situation.
Update: Asurion supervisor unable to help. Told them I'd be cancelling insurance on all 3 lines when this is resolved, posting about it on XDA, and submitting complaint to the BBB. Being transferred to the...CEO?
Definitely unacceptable, they are legally bind to replace you with an exact phone or comparable phone and note 2 is the only comparable phone to S3 unless they already have the s4, which I doubt.
Sent from my SCH-I535 using Tapatalk HD
Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.
netter123 said:
Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.
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After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
Sent from my SCH-I535 using xda app-developers app
SilentO said:
After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
Sent from my SCH-I535 using xda app-developers app
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There is nothing wrong with the s3. I don't know where you get the "not worth having part"
Sent from my SCH-I535 using xda app-developers app
For me, this is anything but typical. After this past weekend, I've filed four claims with them in the 3 years I've been their customer. Only once have they not had my device in stock, and the rep immediately suggested a comparable replacement. I know they don't always get the best reputation. However, I always get my claim filed fast with no hassle and the device always arrives very quickly.
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
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I thought about just reporting it missing, but phone was smashed enough that nothing was really usable. I also thought the deductible was the same regardless of damaged vs lost/stolen. At least that what it shows for me when I look up the deductible...
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
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How much does it cost to "lose" out of curiousity
Sent from my SCH-I535 using Tapatalk 2
cell128 said:
There is nothing wrong with the s3. I don't know where you get the "not worth having part"
Sent from my SCH-I535 using xda app-developers app
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This. The s3 is the best phone out in my opinion, unless of course you want to go bigger. Then you would shoot for the note 2
Sent from my GeeEssThree
Claim
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
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Click to collapse
Did you file a claim online? Did they ask for any documentation or anything?
I ditched all insurance for both my wife and myself. I found that for $7/month and a deductible of $50-$100 I was way better off fixing the phone myself and dealing with it that way. Every experience I had with asurion when I did have them was a headache and the refurbished phones they replaced my phone with were always defective and needing another replacement. Replacement digitizer on my wife's Bionic was $30 with about 30 minutes of labor. Nothing compared to >$200 cost that would have come from asurion's "help".
The claims I've had with Asurion have usually been handled well. Even had an old droid incredible replaced with an incredible 2.
I had a claim on my sgs3 5 days after the release date because I dropped it snd the screen shattered. It was so new they had to send me a new one. Took 3 weeks!!!! I actually went and bought a new screen for it and had it working before I got my replacement.
Sent from my SCH-I535 using xda app-developers app
Hey guys, just thought I'd let everyone know how much time you actually have to return your Moto X Pure, as nobody in the Q&A threads seemed to realize that you can return your phone up to a month and a half after your device was first delivered for a full refund.
Yes, the time limit to request an RMA is only 14 days. As soon as you have that RMA in your possession, though, the time limit to return your device is immediately extended a month, as that is when the RMA expires. So, if you are still on the fence about returning your Moto X Pure (as I am, leering at that Nexus 6P), it does no harm to request an RMA on the 14th day from when you got your device so you have an extra month to decide whether to return it.
I hope this helps out a lot of you who are indecisive like me.
You can request an RMA by calling Motorola customer service, or better yet, online through this link:
https://motorola-global-portal.custhelp.com/app/product_returns/g_id/3612/
Spike96 said:
Hey guys, just thought I'd let everyone know how much time you actually have to return your Moto X Pure, as nobody in the Q&A threads seemed to realize that you can return your phone up to a month and a half after your device was first delivered for a full refund.
Yes, the time limit to request an RMA is only 14 days. As soon as you have that RMA in your possession, though, the time limit to return your device is immediately extended a month, as that is when the RMA expires. So, if you are still on the fence about returning your Moto X Pure (as I am, leering at that Nexus 6P), it does no harm to request an RMA on the 14th day from when you got your device so you have an extra month to decide whether to return it.
I hope this helps out a lot of you who are indecisive like me.
You can request an RMA by calling Motorola customer service, or better yet, online through this link:
https://motorola-global-portal.custhelp.com/app/product_returns/g_id/3612/
Click to expand...
Click to collapse
now you tell me
joshuadjohnson22 said:
now you tell me
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Yea, sorry guys, you are out of luck if you're past the 14 day limit on the RMA
It's possible you can try faking out the computer system in the link above, I lied about my purchase date being within 14 days (it wasn't but my delivery date was), and I still got an RMA.
Spike96 said:
Yea, sorry guys, you are out of luck if your past the 14 day limit on the RMA
It's possible you can try faking out the computer system in the link above, I lied about my purchase date being within 14 days (it wasn't but my delivery date was), and I still got an RMA.
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Click to collapse
it's alright, me and my moto have bonded now so I'll keep it
Spike96 said:
Hey guys, just thought I'd let everyone know how much time you actually have to return your Moto X Pure, as nobody in the Q&A threads seemed to realize that you can return your phone up to a month and a half after your device was first delivered for a full refund.
Yes, the time limit to request an RMA is only 14 days. As soon as you have that RMA in your possession, though, the time limit to return your device is immediately extended a month, as that is when the RMA expires. So, if you are still on the fence about returning your Moto X Pure (as I am, leering at that Nexus 6P), it does no harm to request an RMA on the 14th day from when you got your device so you have an extra month to decide whether to return it.
I hope this helps out a lot of you who are indecisive like me.
You can request an RMA by calling Motorola customer service, or better yet, online through this link:
https://motorola-global-portal.custhelp.com/app/product_returns/g_id/3612/
Click to expand...
Click to collapse
applies to uk buyers too yes?
alpha beta gaga said:
applies to uk buyers too yes?
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Yes, even though the Moto X "Style" is technically a different device, this should work for any phone that has been sold through the Motorola website.
California residents, you guys are lucky and don't have to send your device back until December. 1 month to request RMA + 1 month until RMA expiration = a whopping 2 months.
Why is it we Californians get 30 days is it a purchase state wide mandated law? Because tmobile was giving me gripes about the 21 day policy I was a day late and they still let me return that stand in Galaxy edge plus. I had to plea with customer service on the 22nd day but it's suppose to be 30 days for any purchase coming in to cali?
Sent from my SM-N920P using Tapatalk
ehBrY said:
Why is it we Californians get 30 days is it a purchase state wide mandated law? Because tmobile was giving me gripes about the 21 day policy I was a day late and they still let me return that stand in Galaxy edge plus. I had to plea with customer service on the 22nd day but it's suppose to be 30 days for any purchase coming in to cali?
Sent from my SM-N920P using Tapatalk
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Click to collapse
The 30 day return policy in California is specific for Motorola purchases.
You would have to review the return policies for Samsung to learn how much time you have to return a Galaxy S6 Edge Plus.
Good to hear Josh. :good:
I kinda wish this was not made well known... Now that Motorola realizes this, they may close this loop hole by requiring us to return the device within a few business days. It's not for no reason that the return label they provide us is an Overnight one.
Sent from my XT1575 using Tapatalk
They'll keep the return windoe. 30-day rma is pretty typical.
They overnight a label to provide good customer service. It would cost them a lot of time, money, and customer satisfaction if they were to change their policy and workflow around this. They wouldn't incur those costs just to try and reduce abuse of their return policy. Especially since a 14-day return window can be just as easily abused as a 45-day return window.
Sent from my SM-G900V using Tapatalk
So on day 29, submit for an RMA and have 30 additional days to return the phone? 2 months trying out the phone, and giving time to decide whether to go with the Nexus 6P, is pretty nice.
rehpyc said:
So on day 29, submit for an RMA and have 30 additional days to return the phone? 2 months trying out the phone, and giving time to decide whether to go with the Nexus 6P, is pretty nice.
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Click to collapse
For most, the initial return period is just 14 days, unless you live in a state that mandates 30 days. So depending where you live, submit for RMA on day 14 or day 30.
Sent from my Nexus 10 using Tapatalk
I just got a reply from Motorola saying that my RMA is solved since they haven't gotten my phone. Did the RMA process on the 30th. So I don't know, but I'm thinking this means I won't be able to return it now. Was going to wait it out a bit, possibly for the nexus 6p. I guess I'm saying I'm not so sure you really get the 30 days for the RMA.
Sent from my XT1575 using Tapatalk
So on the last day of my 14 day window, I can request an RMA, and just sit on it for a month while I decide? And if, in the end, I decide to just keep the Moto X, then having that wasted RMA won't matter and Motorola won't ask questions?
Not according to the guy above you... I wouldn't be going on rumors here for a device you think you don't want. Its not worth $400+, because after that 14 days you're going to lose at least $50 on swappa for being used... Just sayin'... Not very logical in my opinion. Its like a relationship, if you have doubts this early, you're probably not going to want the phone at all in a month or two... You can always repurchase it, can't always return it after the window...
Sent from my Nexus 7 (2013) using XDA Free mobile app
I called Motorola trying to figure out just this. From the time the RMA is issued you have 10 days to send the device back. I'm thinking that might be enough time for me to have the Nexus 6P so I can compare them side by side. :fingers-crossed:
thebeardedchild said:
So on the last day of my 14 day window, I can request an RMA, and just sit on it for a month while I decide? And if, in the end, I decide to just keep the Moto X, then having that wasted RMA won't matter and Motorola won't ask questions?
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Click to collapse
Hmmmm
I did the RMA deal as well on the last day.. 3/hrs before midnight.. haha.. anyways.. I got the usual, we will process your RMA within 4/hrs during normal.. blah-blah-blah.. besides that email, nothing from Moto after, just an email from FedEx with a link to an RMA shipping label saying I have until 2 weeks into Nov. to print the label... I haven't printed up the label yet...
I picked up a Note 4(on AT&T upgrade, been sitting on my Note 2 since it came out) for $0, unfortunately one reason I got the Moto X was that Note 4 on AT&T is locked down, but couldn't pass up a Note 4 for $0:silly:... so, now playing with both phones... I do miss using the S-Pen.. and the finger print reader/scanner, missed that since my Atrix 4G days, plus some other stuff I was used too on the Note series... right now trying to see if I can stand not modding or theme my phone.... unlike with my Note 2, flashing ROMs, apktool, etc.. :laugh:
Got a Note 4 for nothing? Sign me up, sheesh. Anyway, so far I like this phone but am still considering doing this just in case. Gives at least what, 24 days timeframe to figure it out instead of 14? The one thing that is really annoying me so far is the lack of quality cases. Had to buy a Moko cheapy from Amazon to make do. Hopefully soon they'll be more quality choices available.
Sporttster said:
Got a Note 4 for nothing? Sign me up, sheesh.
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Lol. There's no such thing as a free lunch. He probably got it under the condition of a 2-year contract. Which is worth about $400 in most cases.
I never understood why people who are out of contract don't immediately re-lock a contract. They're just leaving money on the table. Even if you're perfectly happy with your current device, re-lock a contract and buy whatever the newest iPhone is; and then sell it immediately as new. Something like a new iPhone retains its near-retail value