Database Info

Infuse Repairs? Recommendations?

I totally destroyed the SIM socket on my Infuse. Probably tore out a couple of the pins (don't ask!). Any suggestions on who might do repairs or am I better off just selling it on eBay for $175? Everything works perfectly except anything phone call/SMS related. It's like an Apple iTouch now. WiFI, BT, GPS but no phone.
I bought it "semi-new" off eBay 2 weeks ago but of course it has no warranty. I did get a great deal on it ..... so much for that deal.
I know if I even try calling Samsung to inquire about repairs I will forever get lost in the morass of stupid CSR's. I did get a great price on it trying to avoid a contract extension. I can get a new one for $200 w/2yrs but really don't want to do that. I'd rather spend a few bucks to fix it.

Try checking craigslist for your area to see if anydoes small electronics repair.
infuse 4g "a lot a screen real estate"

dajeoo said:
Try checking craigslist for your area to see if anydoes small electronics repair.
infuse 4g "a lot a screen real estate"
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Click to collapse
I actually ended up calling Samsung. Wasn't too bad of an experience. They told me repair would be $70.36 including shipping BOTH WAYS (they sent a UPS shipping label). Sounds kinda cheap actually but I figured I'd give it a shot. They said 5-10 business days.
They did say that "if the repair cost more than their quote" (uh-oh) they would contact me first. I did tell them exactly what was wrong.

i just got to ask... sorry. but HOW IN THE WORLD did you manage to do that??
let me guess, previous iPhone 4 user used a micro-sim adapter and viola?
#amiright???

Optimus-Prime said:
i just got to ask... sorry. but HOW IN THE WORLD did you manage to do that??
let me guess, previous iPhone 4 user used a micro-sim adapter and viola?
#amiright???
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Yes. Lmao. He posted it on another thread.
Sent from my SAMSUNG-SGH-I997 using XDA App

LOL. Fail whale.

Optimus-Prime said:
i just got to ask... sorry. but HOW IN THE WORLD did you manage to do that??
let me guess, previous iPhone 4 user used a micro-sim adapter and viola?
#amiright???
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Click to collapse
Mind reader......... Or you cheated and looked.
Sent from my GT-P7510 using XDA Premium App

re: Samsung Infuse Repair
MisterEdF said:
I totally destroyed the SIM socket on my Infuse. Probably tore out a couple of the pins (don't ask!). Any suggestions on who might do repairs or am I better off just selling it on eBay for $175? Everything works perfectly except anything phone call/SMS related. It's like an Apple iTouch now. WiFI, BT, GPS but no phone.
I bought it "semi-new" off eBay 2 weeks ago but of course it has no warranty. I did get a great deal on it ..... so much for that deal.
I know if I even try calling Samsung to inquire about repairs I will forever get lost in the morass of stupid CSR's. I did get a great price on it trying to avoid a contract extension. I can get a new one for $200 w/2yrs but really don't want to do that. I'd rather spend a few bucks to fix it.
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Click to collapse
I Don't understand why you don't simply extend your contract for the $200 or perhaps even less. Then you can sell the phone on ebay for $175.00 so your total out of pocket cost would be only $50 bucks or so counting the ebay selling fees and so on.. Not only would you end up with a brand new phone but you could have it in your hand in 2-3 days perhaps even less.
Why would you rather spend $100-$200 for a repair job? (I doubt you can even find a place which would touch the phone with a problem like you have described)...
Just does not make a whole lotta sence!

OR!!! donate it here for development, or offer to be a tester. Parts maybe? I guess I'm saying there's other things to be done with it if you outright buy a new one.

MisterEdF said:
Mind reader......... Or you cheated and looked.
Sent from my GT-P7510 using XDA Premium App
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LMAO. no i heard it happened to someone else too. LOL

Misterjunky said:
I Don't understand why you don't simply extend your contract for the $200 or perhaps even less. Then you can sell the phone on ebay for $175.00 so your total out of pocket cost would be only $50 bucks or so counting the ebay selling fees and so on.. Not only would you end up with a brand new phone but you could have it in your hand in 2-3 days perhaps even less.
Why would you rather spend $100-$200 for a repair job? (I doubt you can even find a place which would touch the phone with a problem like you have described)...
Just does not make a whole lotta sence!
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Click to collapse
Repair job from Samsung was quoted as $70.26 including shipping both ways. It's on the way back as I type. Not sure I could have gotten $175 for the bad one considering you can get a new one for $199.
I don't want to be tied down to AT&T for 2 more years for numerous reasons. I am out of contract now. I have my top-o-the-line Moto Krazr I can use for the 5-10 days it will hopefully take to get it back.

My Assurion Experience

Ok, so I've never had insurance on a phone, but thought I should with this phone, and I'm glad I did.
Needing a replacement, I started a claim online. The paperwork was pretty straight forward. I faxed them back, then talked to a rep (their site went down and I could not check on my claim) I received my phone the next day, that simple. I cannot tell you how easy it was and how happy I am I took out the insurance, now.
I am only telling you all this b/c anyone 'on the fence' about insurance, really shouldn't be. To me, at this point with a 5-600$ phone, no question, and to make matters better...it was soooo easy.
there was one little 'hook'. when I opened the battery door, the void sticker was activated. So, this was a refurb, <which I expected> but when I called to make sure Assurion knew this and had it noted in my account, the rep put me on hold to 'talk to her supervisor'. She had me on hold for about 10 minutes when she came back and said that the replacement came from VZ, not Assurion, and that it should NOT have been a refurb.
This phone works just fine and I'm happy with it, and frankly just happy to have a tbolt back. So, I opted to keep it and not have another shipped. Besides, they give you a 1 year warranty starting when you receive your replacement.
Again, I'm just writing this here because if anyone is thinking about getting the insurance, I can testify that their service is A+, everyone on the phone was great and the process was much easier than I thought it would be.
Hope this helps someone else.....
g.

This is good to know. My tb is fine sorta. I haven't met anyone who's TB kills battery like mine buy that may be how I use mine. The finish on my kickstand is peeling and my kickstand is bent and won't fully close. I was thinkin of breakin my screen so I can get a replacement from insurance but people here get butt hurt about that kinda stuff for stupid reasons. Anyways its good to know. I have had insurance on my phones for the past 6 years or so but I never have used it
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App

Quite frankly, as good as they treated me, I would call them and just lay it on the line with them. All they can do is say no, right?
xXJay_RXx said:
This is good to know. My tb is fine sorta. I haven't met anyone who's TB kills battery like mine buy that may be how I use mine. The finish on my kickstand is peeling and my kickstand is bent and won't fully close. I was thinkin of breakin my screen so I can get a replacement from insurance but people here get butt hurt about that kinda stuff for stupid reasons. Anyways its good to know. I have had insurance on my phones for the past 6 years or so but I never have used it
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
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Click to collapse

Getting a new Incredible 2 to replace an Incredible that i got when my son broken his Incredible last November
Last week His Incredible overheated
Sent from my ADR6400L using XDA App

My only issue with using a claim through them is that after i receive the phone from them, it completely invalidates my warranty from verizon... meaning if after a month the replacement phone stops working and i goto a VZW store, they say "Oh well you got this from Asurion, so you need to call them for a warranty replacement".
Very inconvenient.... however better than paying full retail for a replacement.

Not really make a folder call it phone claim put all your info in email online.
Phone craps out go back to your saved email folder open saved info which will hyperlink to phone claim online track a package do the second option on the screen answer the questions talk to a rep answer their questions.
Takes a little time,and the Vzw Store would end up ordering u a phone anyways,plus I hate the Corp. Stores,Ive got more pull with the phone Reps.
Sent from my ADR6400L using XDA App

How long have you owned the phone before needing to replace it? I never bothered to get insurance because even if I broke my phone the day I bought it, I could buy another one for probably $300-400 on ebay/paypal, then resell it once I'm eligible for an upgrade to a newer phone. The difference between the two is less than paying assurion their monthly fee+deductible, and certainly less if I can go for at least 3-6 months without ruining the phone.

I also used a claim when I put my blackberry in with my books and threw the backpack in the truck of my car after finals one semester.
Verizon made me do a claim since it was physical damage.
It was a quick and easy thing, apart from the deductible.
Sent from my ThunderBolt using XDA Premium App

I had a great experience with Asurion too. I had my Tbolt not even 3 months when I forgot it was on my lap when I got out of my hubby's truck. It didn't look too bad after it hit the concrete, but the earpiece no longer worked. I submitted a claim online that night and had a new phone by noon the next day. It was quick and easy, and I don't know if the replacement phone was new or refurbished, but it was in perfect condition in an original box and worked great. I also got an extra battery, sd card, and charger out of the deal. I have always had the insurance since I have had smartphones, but this was the first time I had even used it. Very good experience.
Sent from my ADR6400L using XDA Premium App

I had asurion insurance till I switched to best buy insurance for mobile phones. I shattered my screen on my tbolt I went to bestbuy and they ordered a NEW one. Had to wait like 3 days or so for me to receive it, but no deductible and only 10 bucks a month. Not trying to make a commercial for bb here but I was increasingly satisfied with it. I know with asurion u pay a deductible of 100 or so and you might end up with a refurb phone. So I was very satisfied with bb insurance.
Sent from my tbolt running stock

xXJay_RXx said:
This is good to know. My tb is fine sorta. I haven't met anyone who's TB kills battery like mine buy that may be how I use mine. The finish on my kickstand is peeling and my kickstand is bent and won't fully close. I was thinkin of breakin my screen so I can get a replacement from insurance but people here get butt hurt about that kinda stuff for stupid reasons. Anyways its good to know. I have had insurance on my phones for the past 6 years or so but I never have used it
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
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I'm not butt hurt but you realize there is a term for stuff like that right? And it's illegal?

What parts illegal.I had to send overheated phone back to asurion over time phone would have failed
Sent from my ADR6400L using XDA App

Illegal stuff happens all the time. People get away with killing their kids, drug dealing, fighting animals, vehicular manslaughter, etc. I'm sure with all the illegal things going on in this world on a daily bases, no one will lose some sleep over me filing a claim over my bent kickstand that prevents it from closing all the way.
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xXJay_RXx said:
Illegal stuff happens all the time. People get away with killing their kids, drug dealing, fighting animals, vehicular manslaughter, etc. I'm sure with all the illegal things going on in this world on a daily bases, no one will lose some sleep over me filing a claim over my bent kickstand that prevents it from closing all the way.
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
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Click to collapse
And that is the type of attitude that has turned our world into what it is today. Your right someone probably wouldn't notice because there are so many hands in the cookie jar.
People wonder why insurance rates go up or deductibles increase and then complain.
In the end, it comes out of someone's pocket.
Glad to hear about your satisfied asurion experience.
Sent from my Mecha running CM7.

flat4inrc said:
And that is the type of attitude that has turned our world into what it is today. Your right someone probably wouldn't notice because there are so many hands in the cookie jar.
People wonder why insurance rates go up or deductibles increase and then complain.
In the end, it comes out of someone's pocket.
Glad to hear about your satisfied asurion experience.
Sent from my Mecha running CM7.
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Click to collapse
Okay so do u really think the $90 deductable is a lot? Seriously I would rather pay the $90 than $500+. N its not like they throw away the damaged device. I'm sure they fix it, test it and use it as another replacement phone. Seriously some of u guys get way too butt hurt over this. Insurance fraud is wrong yes but this is just a phone, just a phone. And the deductables have gone up because phones are becoming more sophisticated and more expensive. U can't seriously think you could get a $500+ phone replacement for only $50....
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Mustang302LX said:
I'm not butt hurt but you realize there is a term for stuff like that right? And it's illegal?
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Click to collapse
so now its illegal to drop your phone? Isn't that what insurance is for?

nrfitchett4 said:
so now its illegal to drop your phone? Isn't that what insurance is for?
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Click to collapse
Exactly....
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Jay: Why not call em up and be courteous and honest? If it doesn't pan out, u tried. Fwiw my kickstands tweaked and I love it! Its unique and has survived 2 big drops lol!

I normally go through Verizon first and try to get the phone replaced under the manufacturer's warranty. If that doesn't work than I file the claim. Only phone I've had to pay a deductible on was my BB Storm that I dropped in the toilet.
Sent from my ADR6400L using Tapatalk

This makes me glad I purchased the insurance. Was on the fence when I got the phone. I've read nothing but good things and they don't seem to care if the phone is rooted or not.
Kind of annoying to hear VZW is sending refurbished phones when they are supposed to be sending new for Warranty replacement.

Good excuse tto exchange g2x?

Somehow my g2x was in my front pocket and the screen cracked. Screens still perfecrly vosoble just has a. Long crack across the top. Ruins just about all videos and pictures and i Never dropped it or anything ever. What's. Good excuse or complaint that I can tell T-Mobile so that they might send me a new one? Also this one has chip stability issues and some screen bleed
Sent from my LG-P999 using XDA App

You should have insurance on it, just say it was stolen.

When you keep a phone in the front pocket it can flex too much and crack the screen, especially when you sit down. Not a defect. TMO probably won't replace it.

fcisco13 said:
You should have insurance on it, just say it was stolen.
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Click to collapse
I do but then II still have to pay that 135$ deductible...
Sent from my LG-P999 using XDA App

jboxer said:
When you keep a phone in the front pocket it can flex too much and crack the screen, especially when you sit down. Not a defect. TMO probably won't replace it.
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Click to collapse
Like I said o can see the screen fine the screen itself isn't cracked just the glass above it. It's not distorting the picture or anything.
Sent from my LG-P999 using XDA App

The screen is about 50-60 on ebay plus you have to pay someone or do it yourself, so for another 60 you get a brand new phone..

If you send the phone to LG service they will replace the faceplate with the digitizer glass for about $70.00.

just tell tmobile ''hey my phones internet is never working anymore, and when i try and turn it on my phone crashes and re-boots, and it wont keep a charge even though i bought 2 extra batterys'' and they will send u a new one,,,,thats what i did when i dodnt know how to unroot the phone at first

Jesus... what's wrong with sending it to LG and paying 70 bucks? When your other electronics break, do you call up companies with **** excuses to get a replacement? At a restaurant, do you come up with a **** excuse so you don't have to pay for the food? It is because of people doing retarded **** like this the insurance rates are through the roof, we get our hand held everywhere like we are fuqing retards and companies are making warranty replacement policies unreasonable.
You broke it, pay up for a replacement.
Sent from my LG-P999 using Tapatalk

herzzreh said:
Jesus... what's wrong with sending it to LG and paying 70 bucks? When your other electronics break, do you call up companies with **** excuses to get a replacement? At a restaurant, do you come up with a **** excuse so you don't have to pay for the food? It is because of people doing retarded **** like this the insurance rates are through the roof, we get our hand held everywhere like we are fuqing retards and companies are making warranty replacement policies unreasonable.
You broke it, pay up for a replacement.
Sent from my LG-P999 using Tapatalk
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Click to collapse
I would normally agree, but in this case **** tmo, and lg, and nvidia, with all the issues every one had with this phone, (and don't say you don't cause i bet at least you have screen bleed) putting out ****ty, half-baked gb, nvidia holding back a2dp source. If it wasn't for the fine devs here phone would be handicapped.
I say make up the ****tiest most awful excuse, get a free phone and the 70 bucks you were gonna pay lg donate it to a dev(s).

Sure, I have screen bleed. The only time I notice it is when I crank up the screen brightness and launch a specific app. For all intents and purposes, this particular issue is a non-issue.
As for **** Nvidia, disagree here as well. Why should a company release their proprietary source? How come no one is *****ing at Google for not releasing the Gmail app source?
As for donating to the deb's - already did, to CM. Not sure about giving money to others who simply change a few lines of code in a mostly complete project.
Sent from my LG-P999 using Tapatalk

herzzreh said:
Jesus... what's wrong with sending it to LG and paying 70 bucks? When your other electronics break, do you call up companies with **** excuses to get a replacement? At a restaurant, do you come up with a **** excuse so you don't have to pay for the food? It is because of people doing retarded **** like this the insurance rates are through the roof, we get our hand held everywhere like we are fuqing retards and companies are making warranty replacement policies unreasonable.
You broke it, pay up for a replacement.
Sent from my LG-P999 using Tapatalk
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Click to collapse
No but of your food gets you sick or isn't cooked right you either don't pay for the Neal or you Complain and get a huge discount. I haven't complained about the issues I've had with my g2x once for imsix months now and they've managed to screw me over in two incidents recently trying to charge me several hundred dollars for no reason so this is such a small task o think they can oblige with
I swear I have never dropped the phone. Not once. It ducking cracked in my front pocket while I was STANDING. Thats not normal. Hearing you say this just makes me think your a hypocrite because I can guarantee you have complained about something and gotten it for less than it was at least once in your life.
Sent from my LG-P999 using XDA App

Tell them the phone shuts off by itself
Sent from my LG-P999 using xda premium

Phones are not meant to be put in a front pocket. That is damage due to misuse, period.

Even if tmo would replace ur phone / for any reason / they gonna charge u $99 or so for that broken screen or any other damages

Ya even if it is defective cracked screens aren't covered under warranty. And even if they send you a new one if you use another reason, as soon as they see the crack your gonna be charged for it. Trust me I learned the hard way.
Sent from my LG-P999 using xda premium

jboxer said:
Phones are not meant to be put in a front pocket. That is damage due to misuse, period.
Click to expand...
Click to collapse
So where exactly did we store our cell phones before clips came out? ...
Sent from my LG-P999 using XDA App

xsteven77x said:
Ya even if it is defective cracked screens aren't covered under warranty. And even if they send you a new one if you use another reason, as soon as they see the crack your gonna be charged for it. Trust me I learned the hard way.
Sent from my LG-P999 using xda premium
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Click to collapse
Its actually more like 3-400 according to tmobile
Sent from my LG-P999 using XDA App

I say just pay the $135 deductible and you get a brand new phone. Then sell your broken g2x on craigslist for $80 or so and call it a day.
Accidents happen my friend whether you like it or not, that's why you get insurance.

facadewithin said:
So where exactly did we store our cell phones before clips came out? ...
Sent from my LG-P999 using XDA App
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Click to collapse
+1
Also, I never had a screen break either though.
Sent from my LG-P999 using Tapatalk

So I dropped her...

Bad day, got to work. Phone fell of desk and hit the floor. Shes alive, but there's lines going down the middle of the screen. I hear they ran out of tb's? I do have insurance but I don't want a diffident phone. I'm due for an upgrade, but i'm taking my unlimited with me. I don't want to blow $600 on a new phone, anyone know where I can get it repair for cheep. A legit company.
Thanks!

Sounds like Verizon has more tbolts according to other posts on the forums.

Look locally for an indie repair Guy. There's a Guy in my area (Boston) called iPhone Kurt who fixes all types of screen issues for $80 - $100 a pop.

But if you want to keep your unlimited data swappa.com is a great cheap place for a "newer" phone. If you have to travel down that way.
Sent from my ADR6400L using Tapatalk 2

DIY via buying a replacement screen+digitizer on eBay will run you about $50. Personally, if it's between some stranger taking my phone apart for twice that or doing it myself, if I had the proper tools (which many of those replacement screens on eBay actually include..hmm..) hands down I'd do it myself.
By the way, was your Thunderbolt naked or did it have a case, screen protector?

If you have the time, I would consider doing it myself and save money.
Here are some good prices if you need a digitizer:
http://www.repairsuniverse.com/htc-thunderbolt-touch-screen-digitizer-replacement.html
And here you go if you just need a screen:
http://www.repairsuniverse.com/htc-thunderbolt-lcd-screen-replacement.html
Get both for a discount:
http://www.repairsuniverse.com/htc-thunderbolt-4g-lcd-touch-screen-digitizer-replacement.html

I did have it in a case. Im rooted and tried changing the render fx. Its actually not that bad. But im going to go to my local mall and see if anyone can fix it

Goto www.cowboom.com
Tbolt current price is $139, Rezound is $289
mmarcz

http://www.missionrepair.com/HTC_Thunderbolt_Front_LCD_Screen_Repa_p/222-4363.htm
$109, maybe.
Sent from my ADR6400L using xda premium

They still have tbolts in southern NV. In stock and on display, I don't get these stories :S, unless u have to be a complete d*icky about it, which could be. Ill pay for my next phone to keep unlimited data.. Or buy a pimp tablet and use the tether from my phone.
Sent from my HTC ThunderBolt using xda app-developers app

tburns said:
They still have tbolts in southern NV. In stock and on display, I don't get these stories :S, unless u have to be a complete d*icky about it, which could be. Ill pay for my next phone to keep unlimited data.. Or buy a pimp tablet and use the tether from my phone.
Sent from my HTC ThunderBolt using xda app-developers app
Click to expand...
Click to collapse
lmao @ Pimp Tablet

Asurion insurance claim - typical?

My wife's S3 was run over. She called to file a claim and was told they are out of stock and that it could be 5-7 days before they have something to send her. They also said they could not offer a different phone, because nothing was shown in their system as a comparable replacement. So for now, she's stuck with nothing.
This seems pretty terrible. Is this typical? I'm definitely going to be looking for an alternative insurance option when this is done.

thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly

ddurandSGS3 said:
thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly
Click to expand...
Click to collapse
I agree!
The only other warranty I know of is Squaretrade. Maybe you could check them out??

This might be a good opportunity to get that note 2
Sent from my SCH-I535 using xda app-developers app

Fwiw I tried calling Verizon just to see if they'd do anything to help the situation. My reasoning being that they sold me and bill me for the plan, so they should make it right. They basically took no responsibility.

They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
Sent from my SCH-I535 using xda app-developers app

jager420 said:
They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
Sent from my SCH-I535 using xda app-developers app
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Click to collapse
Just to add, I was talking to the Verizon manager in the call I reference above, and that manager refused to give me the name of their direct supervisor after basically telling me there was nothing that could be done on their end (except credit the account for days of service during which I'm waiting for the new phone). I am on hold with Asurion right now with a supervisor, but still being told nothing they can do to fix the situation.
Update: Asurion supervisor unable to help. Told them I'd be cancelling insurance on all 3 lines when this is resolved, posting about it on XDA, and submitting complaint to the BBB. Being transferred to the...CEO?

Definitely unacceptable, they are legally bind to replace you with an exact phone or comparable phone and note 2 is the only comparable phone to S3 unless they already have the s4, which I doubt.
Sent from my SCH-I535 using Tapatalk HD

Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.

netter123 said:
Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.
Click to expand...
Click to collapse
After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
Sent from my SCH-I535 using xda app-developers app

SilentO said:
After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
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Click to collapse
There is nothing wrong with the s3. I don't know where you get the "not worth having part"
Sent from my SCH-I535 using xda app-developers app

For me, this is anything but typical. After this past weekend, I've filed four claims with them in the 3 years I've been their customer. Only once have they not had my device in stock, and the rep immediately suggested a comparable replacement. I know they don't always get the best reputation. However, I always get my claim filed fast with no hassle and the device always arrives very quickly.

Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.

TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
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Click to collapse
I thought about just reporting it missing, but phone was smashed enough that nothing was really usable. I also thought the deductible was the same regardless of damaged vs lost/stolen. At least that what it shows for me when I look up the deductible...

TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
Click to expand...
Click to collapse
How much does it cost to "lose" out of curiousity
Sent from my SCH-I535 using Tapatalk 2

cell128 said:
There is nothing wrong with the s3. I don't know where you get the "not worth having part"
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This. The s3 is the best phone out in my opinion, unless of course you want to go bigger. Then you would shoot for the note 2
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TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
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Did you file a claim online? Did they ask for any documentation or anything?

I ditched all insurance for both my wife and myself. I found that for $7/month and a deductible of $50-$100 I was way better off fixing the phone myself and dealing with it that way. Every experience I had with asurion when I did have them was a headache and the refurbished phones they replaced my phone with were always defective and needing another replacement. Replacement digitizer on my wife's Bionic was $30 with about 30 minutes of labor. Nothing compared to >$200 cost that would have come from asurion's "help".

The claims I've had with Asurion have usually been handled well. Even had an old droid incredible replaced with an incredible 2.

I had a claim on my sgs3 5 days after the release date because I dropped it snd the screen shattered. It was so new they had to send me a new one. Took 3 weeks!!!! I actually went and bought a new screen for it and had it working before I got my replacement.
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