Ok, so I've never had insurance on a phone, but thought I should with this phone, and I'm glad I did.
Needing a replacement, I started a claim online. The paperwork was pretty straight forward. I faxed them back, then talked to a rep (their site went down and I could not check on my claim) I received my phone the next day, that simple. I cannot tell you how easy it was and how happy I am I took out the insurance, now.
I am only telling you all this b/c anyone 'on the fence' about insurance, really shouldn't be. To me, at this point with a 5-600$ phone, no question, and to make matters better...it was soooo easy.
there was one little 'hook'. when I opened the battery door, the void sticker was activated. So, this was a refurb, <which I expected> but when I called to make sure Assurion knew this and had it noted in my account, the rep put me on hold to 'talk to her supervisor'. She had me on hold for about 10 minutes when she came back and said that the replacement came from VZ, not Assurion, and that it should NOT have been a refurb.
This phone works just fine and I'm happy with it, and frankly just happy to have a tbolt back. So, I opted to keep it and not have another shipped. Besides, they give you a 1 year warranty starting when you receive your replacement.
Again, I'm just writing this here because if anyone is thinking about getting the insurance, I can testify that their service is A+, everyone on the phone was great and the process was much easier than I thought it would be.
Hope this helps someone else.....
g.
This is good to know. My tb is fine sorta. I haven't met anyone who's TB kills battery like mine buy that may be how I use mine. The finish on my kickstand is peeling and my kickstand is bent and won't fully close. I was thinkin of breakin my screen so I can get a replacement from insurance but people here get butt hurt about that kinda stuff for stupid reasons. Anyways its good to know. I have had insurance on my phones for the past 6 years or so but I never have used it
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
Quite frankly, as good as they treated me, I would call them and just lay it on the line with them. All they can do is say no, right?
xXJay_RXx said:
This is good to know. My tb is fine sorta. I haven't met anyone who's TB kills battery like mine buy that may be how I use mine. The finish on my kickstand is peeling and my kickstand is bent and won't fully close. I was thinkin of breakin my screen so I can get a replacement from insurance but people here get butt hurt about that kinda stuff for stupid reasons. Anyways its good to know. I have had insurance on my phones for the past 6 years or so but I never have used it
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
Click to expand...
Click to collapse
Getting a new Incredible 2 to replace an Incredible that i got when my son broken his Incredible last November
Last week His Incredible overheated
Sent from my ADR6400L using XDA App
My only issue with using a claim through them is that after i receive the phone from them, it completely invalidates my warranty from verizon... meaning if after a month the replacement phone stops working and i goto a VZW store, they say "Oh well you got this from Asurion, so you need to call them for a warranty replacement".
Very inconvenient.... however better than paying full retail for a replacement.
Not really make a folder call it phone claim put all your info in email online.
Phone craps out go back to your saved email folder open saved info which will hyperlink to phone claim online track a package do the second option on the screen answer the questions talk to a rep answer their questions.
Takes a little time,and the Vzw Store would end up ordering u a phone anyways,plus I hate the Corp. Stores,Ive got more pull with the phone Reps.
Sent from my ADR6400L using XDA App
How long have you owned the phone before needing to replace it? I never bothered to get insurance because even if I broke my phone the day I bought it, I could buy another one for probably $300-400 on ebay/paypal, then resell it once I'm eligible for an upgrade to a newer phone. The difference between the two is less than paying assurion their monthly fee+deductible, and certainly less if I can go for at least 3-6 months without ruining the phone.
I also used a claim when I put my blackberry in with my books and threw the backpack in the truck of my car after finals one semester.
Verizon made me do a claim since it was physical damage.
It was a quick and easy thing, apart from the deductible.
Sent from my ThunderBolt using XDA Premium App
I had a great experience with Asurion too. I had my Tbolt not even 3 months when I forgot it was on my lap when I got out of my hubby's truck. It didn't look too bad after it hit the concrete, but the earpiece no longer worked. I submitted a claim online that night and had a new phone by noon the next day. It was quick and easy, and I don't know if the replacement phone was new or refurbished, but it was in perfect condition in an original box and worked great. I also got an extra battery, sd card, and charger out of the deal. I have always had the insurance since I have had smartphones, but this was the first time I had even used it. Very good experience.
Sent from my ADR6400L using XDA Premium App
I had asurion insurance till I switched to best buy insurance for mobile phones. I shattered my screen on my tbolt I went to bestbuy and they ordered a NEW one. Had to wait like 3 days or so for me to receive it, but no deductible and only 10 bucks a month. Not trying to make a commercial for bb here but I was increasingly satisfied with it. I know with asurion u pay a deductible of 100 or so and you might end up with a refurb phone. So I was very satisfied with bb insurance.
Sent from my tbolt running stock
xXJay_RXx said:
This is good to know. My tb is fine sorta. I haven't met anyone who's TB kills battery like mine buy that may be how I use mine. The finish on my kickstand is peeling and my kickstand is bent and won't fully close. I was thinkin of breakin my screen so I can get a replacement from insurance but people here get butt hurt about that kinda stuff for stupid reasons. Anyways its good to know. I have had insurance on my phones for the past 6 years or so but I never have used it
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
Click to expand...
Click to collapse
I'm not butt hurt but you realize there is a term for stuff like that right? And it's illegal?
What parts illegal.I had to send overheated phone back to asurion over time phone would have failed
Sent from my ADR6400L using XDA App
Illegal stuff happens all the time. People get away with killing their kids, drug dealing, fighting animals, vehicular manslaughter, etc. I'm sure with all the illegal things going on in this world on a daily bases, no one will lose some sleep over me filing a claim over my bent kickstand that prevents it from closing all the way.
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
xXJay_RXx said:
Illegal stuff happens all the time. People get away with killing their kids, drug dealing, fighting animals, vehicular manslaughter, etc. I'm sure with all the illegal things going on in this world on a daily bases, no one will lose some sleep over me filing a claim over my bent kickstand that prevents it from closing all the way.
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
Click to expand...
Click to collapse
And that is the type of attitude that has turned our world into what it is today. Your right someone probably wouldn't notice because there are so many hands in the cookie jar.
People wonder why insurance rates go up or deductibles increase and then complain.
In the end, it comes out of someone's pocket.
Glad to hear about your satisfied asurion experience.
Sent from my Mecha running CM7.
flat4inrc said:
And that is the type of attitude that has turned our world into what it is today. Your right someone probably wouldn't notice because there are so many hands in the cookie jar.
People wonder why insurance rates go up or deductibles increase and then complain.
In the end, it comes out of someone's pocket.
Glad to hear about your satisfied asurion experience.
Sent from my Mecha running CM7.
Click to expand...
Click to collapse
Okay so do u really think the $90 deductable is a lot? Seriously I would rather pay the $90 than $500+. N its not like they throw away the damaged device. I'm sure they fix it, test it and use it as another replacement phone. Seriously some of u guys get way too butt hurt over this. Insurance fraud is wrong yes but this is just a phone, just a phone. And the deductables have gone up because phones are becoming more sophisticated and more expensive. U can't seriously think you could get a $500+ phone replacement for only $50....
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
Mustang302LX said:
I'm not butt hurt but you realize there is a term for stuff like that right? And it's illegal?
Click to expand...
Click to collapse
so now its illegal to drop your phone? Isn't that what insurance is for?
nrfitchett4 said:
so now its illegal to drop your phone? Isn't that what insurance is for?
Click to expand...
Click to collapse
Exactly....
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
Jay: Why not call em up and be courteous and honest? If it doesn't pan out, u tried. Fwiw my kickstands tweaked and I love it! Its unique and has survived 2 big drops lol!
I normally go through Verizon first and try to get the phone replaced under the manufacturer's warranty. If that doesn't work than I file the claim. Only phone I've had to pay a deductible on was my BB Storm that I dropped in the toilet.
Sent from my ADR6400L using Tapatalk
This makes me glad I purchased the insurance. Was on the fence when I got the phone. I've read nothing but good things and they don't seem to care if the phone is rooted or not.
Kind of annoying to hear VZW is sending refurbished phones when they are supposed to be sending new for Warranty replacement.
Related
I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
Sent from my LG-P999 using XDA App
g2x ofs problem phone.
move ahead!
Sent from my GT-P1000 using Tapatalk
enmass90 said:
I called in because my replacement g2x was defective and I was told by the rep that g2x was no longer backordered. I even asked her specifically and she told me that I guess they got new stock? Anyone else call in today that can verify?
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
It's been back in stock for the past few days. I got two overnighted in a span of two days. No backordered notifications whatsoever.
Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens
vmartinez39 said:
Spoke to a rep yesterday. All i want is a battery replacement. He said it was backorder. And I got text this morning my battery shipped. I was told there was delay on battery because the G2X is back-order.
Found it strange that I got notification that item shipped. On my account website is said replacement. I really hope its not a G2X. I just want a battery. I'll report back what happens
Click to expand...
Click to collapse
I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.
RSilva5 said:
I ordered a replacement battery last night. The email I received has this line item listed:
EXCH LG BATTERY FL-53HN EXCH LG BATTERY FL-53HN
Did they tell you that you had to play a shipping charge for the battery? I talked to two "managers" and they said they couldn't waive the shipping charge. I don't see a charge to my account yet though. The whole thing just seems weird to me. I never heard of having to pay anything for a replacement under warranty.
Click to expand...
Click to collapse
i paid 11.99 for a replacement battery...im guessing its for shipping. it was that bad (the battery) so i needed it in 3 days
Sent from my LG-P999 using XDA App
it still says out of stock on the site if you try to order a new phone.
I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definately left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it. Really. I could have misinterpreted what they were saying, but it seemed clear at the time.
What HAS struck me is the unevenness in the way Tmo is treating everyone. Looks like they are doing as little or as much as it takes. But some of the experiences I'm reading about are completely different than mine. I've been treated very well in the end by Tmo. I love them compared to Sprint and MetroPCS. I'm a very squeeky wheel for sure though.
That said, although I thought I was promised a refurbed one in an ORIGINAL box (that is specifically what I asked for)this time, I received a refurb with the most ridiculous two piece sticker over the screen. It was in the same white unmarked shipping box that I've been receiving the other returns in. This one had all the accessories including a cover, but it wasn't what I wanted.....I have not had a working phone since day one and really really resent no longer having a matching box.
This fifth one, knock on my wooden head, seems good though! It is the first one that is an acknowleged refurb. No reboots in two days, and data has worked great. I had almost forgotten that my fourth one, as well as the other issues, also had a washed out screen with the whites looking darker. When I turned on this fifth one side by side, it was very obvious. The whites on number five are brighter and several shades lighter....very obvious.
And it's the same as my third one in that the screen bleed either goes all the way across the top or isn't there. LOL, it depends on your perspective. I think it isn't there, my wife says it is. Regardless, it is way better than the last one!
Please oh please no reboots!
So I'm very happy as of now. I've said all along that all I want is a good one.
But I'm still pretty bummed to not have a matching box.
I put my Sensation up for Sale and then promptly took it off.......don't wanna jinx things. Might need it for backup. But I sure do prefer the G2X and I hope it keeps working for me....
But I do think T Mobile will be dumping the G2X. Hope I'm wrong.
But what will the conspiracy theorists do now?
Oh yeh...find another conspiracy.
Well it's just an opinion. But really think about it. If it is (worst case?)Sept or later until an update and they are having the big problems we've heard fixing it, why would they keep selling it? Makes no sense. We all know it's a great phone, but they can't continue this way until Sept. or longer. That is a long time. They have to sell reliable phones.
Not a conspiracy theory as much as common sense really IMHO.
I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
I talked with some reps at 2 local stores and they said they have some in stock but have not sold any in the last 2 weeks. One of them also said he's had about 5 people come back and exchange it for something else so he's not even reccomending it any more. That right there tells me Tmobile was lying about the reason for the price increase. Think about it. Why would they charge $250 for a phone that's worth $500 when there selling the Sensation for $200 and its worth $550. I asked what sold more and he said the Sensation is selling much better than the G2X ever did.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
Click to expand...
Click to collapse
Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
Sent from my HTC Sensation 4G using XDA Premium App
jrwingate6 said:
Did you quote the wrong post or did you not comprehend what I said. I didn't say either rep told me what Tmobile is doing. Both of them told me what's going on in there particular stores. I was simply proposing a question as to why the G2X had a increase in price when its worth less (retail) than the Sensation. So my question to you would be, what exactly did I state to be a fact in my post?
It's not a rumor that both of the reps in there respective stores said they have had them in stock for 2 weeks and have had multiple people return them for something else.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)
GideonX said:
Statement I made was in reference to you stating tmo is lying. Two stores telling you something doesn't mean anything.
Sent from my HTC Vision (G2x in disguise)
Click to expand...
Click to collapse
That's my opinion that Tmobile is lying. I didn't state it as fact. I simply proposed a question as to why they raised the price of the G2X.
Sent from my HTC Sensation 4G using XDA Premium App
GideonX said:
X store, x employee, does not dictate what T-Mobile is doing. Again, unless an official statement is released, this is all rumor and gossip.
Sent from my HTC Vision (G2x in disguise)
Click to expand...
Click to collapse
What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?
Sk8trfred said:
What if they stopped selling it for 6 months without an official statement would you still believe they would be brining it back?
Click to expand...
Click to collapse
Sure, but by then I'd already be on another device so it doesn't matter to me
Sent from my HTC Vision (G2x in disguise)
So I just got my 3rd g2x sent to me and thisbone appeared to be brand new. All the original plastics no finger prints...nothing. even the plastic on the lock screen. GPS works perfectly very little light leakage. No reboots so far...hmmm. maybe they fixed them or made new ones?
Sent from my LG-P999 using XDA App
ickster said:
I agree with the theory that the G2X is about to be dropped by Tmo. When I spoke last week to someone from the presidents office about my situation, the person I spoke with implied no less. I definitely left the conversation thinking tmobile is dropping the G2X. Of course they never actually SAID it.
Click to expand...
Click to collapse
The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.
tombaker1 said:
The odds of them dropping the G2x are about zero or twice that. The phone flew off the shelves. You have ultimate perfectionist trying to exchange their phones 5 or more times just to get the perfect G2x in their minds.
The 2.3 release is coming with a ton of fixes for the phone. Yes it is late, the G2x has enough hardware to keep it a current item for a year at least.
If you have enthusiasts going to all sorts of extremes to get G2x's, going exchange crazy....you have to see the desire for this phone.
All these G2x customers need to do is walk away from the G2x...instead they want their marriage to work out. Why would T-Mobile drop that phone. Why? Yes they will fix the software, but dropping the phone is a crack pipe dream.
Click to expand...
Click to collapse
The two stores near my house have a stock of G2X's and haven't sold any in the past 2 weeks. I know its just two stores but you would think if there flying off the shelves, they would be doing the same there. Like I said in a previous post. Both stores told me they had multiple G2Xs come back and exchange it for another phone so its not just the perfectionist doing it. I would think that if someone has a phone that turns off on them, most likely there going to return it. I don't think those people are returning for screen bleed but you get the picture
Sent from my HTC Sensation 4G using XDA Premium App
Somehow my g2x was in my front pocket and the screen cracked. Screens still perfecrly vosoble just has a. Long crack across the top. Ruins just about all videos and pictures and i Never dropped it or anything ever. What's. Good excuse or complaint that I can tell T-Mobile so that they might send me a new one? Also this one has chip stability issues and some screen bleed
Sent from my LG-P999 using XDA App
You should have insurance on it, just say it was stolen.
When you keep a phone in the front pocket it can flex too much and crack the screen, especially when you sit down. Not a defect. TMO probably won't replace it.
fcisco13 said:
You should have insurance on it, just say it was stolen.
Click to expand...
Click to collapse
I do but then II still have to pay that 135$ deductible...
Sent from my LG-P999 using XDA App
jboxer said:
When you keep a phone in the front pocket it can flex too much and crack the screen, especially when you sit down. Not a defect. TMO probably won't replace it.
Click to expand...
Click to collapse
Like I said o can see the screen fine the screen itself isn't cracked just the glass above it. It's not distorting the picture or anything.
Sent from my LG-P999 using XDA App
The screen is about 50-60 on ebay plus you have to pay someone or do it yourself, so for another 60 you get a brand new phone..
If you send the phone to LG service they will replace the faceplate with the digitizer glass for about $70.00.
just tell tmobile ''hey my phones internet is never working anymore, and when i try and turn it on my phone crashes and re-boots, and it wont keep a charge even though i bought 2 extra batterys'' and they will send u a new one,,,,thats what i did when i dodnt know how to unroot the phone at first
Jesus... what's wrong with sending it to LG and paying 70 bucks? When your other electronics break, do you call up companies with **** excuses to get a replacement? At a restaurant, do you come up with a **** excuse so you don't have to pay for the food? It is because of people doing retarded **** like this the insurance rates are through the roof, we get our hand held everywhere like we are fuqing retards and companies are making warranty replacement policies unreasonable.
You broke it, pay up for a replacement.
Sent from my LG-P999 using Tapatalk
herzzreh said:
Jesus... what's wrong with sending it to LG and paying 70 bucks? When your other electronics break, do you call up companies with **** excuses to get a replacement? At a restaurant, do you come up with a **** excuse so you don't have to pay for the food? It is because of people doing retarded **** like this the insurance rates are through the roof, we get our hand held everywhere like we are fuqing retards and companies are making warranty replacement policies unreasonable.
You broke it, pay up for a replacement.
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
I would normally agree, but in this case **** tmo, and lg, and nvidia, with all the issues every one had with this phone, (and don't say you don't cause i bet at least you have screen bleed) putting out ****ty, half-baked gb, nvidia holding back a2dp source. If it wasn't for the fine devs here phone would be handicapped.
I say make up the ****tiest most awful excuse, get a free phone and the 70 bucks you were gonna pay lg donate it to a dev(s).
Sure, I have screen bleed. The only time I notice it is when I crank up the screen brightness and launch a specific app. For all intents and purposes, this particular issue is a non-issue.
As for **** Nvidia, disagree here as well. Why should a company release their proprietary source? How come no one is *****ing at Google for not releasing the Gmail app source?
As for donating to the deb's - already did, to CM. Not sure about giving money to others who simply change a few lines of code in a mostly complete project.
Sent from my LG-P999 using Tapatalk
herzzreh said:
Jesus... what's wrong with sending it to LG and paying 70 bucks? When your other electronics break, do you call up companies with **** excuses to get a replacement? At a restaurant, do you come up with a **** excuse so you don't have to pay for the food? It is because of people doing retarded **** like this the insurance rates are through the roof, we get our hand held everywhere like we are fuqing retards and companies are making warranty replacement policies unreasonable.
You broke it, pay up for a replacement.
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
No but of your food gets you sick or isn't cooked right you either don't pay for the Neal or you Complain and get a huge discount. I haven't complained about the issues I've had with my g2x once for imsix months now and they've managed to screw me over in two incidents recently trying to charge me several hundred dollars for no reason so this is such a small task o think they can oblige with
I swear I have never dropped the phone. Not once. It ducking cracked in my front pocket while I was STANDING. Thats not normal. Hearing you say this just makes me think your a hypocrite because I can guarantee you have complained about something and gotten it for less than it was at least once in your life.
Sent from my LG-P999 using XDA App
Tell them the phone shuts off by itself
Sent from my LG-P999 using xda premium
Phones are not meant to be put in a front pocket. That is damage due to misuse, period.
Even if tmo would replace ur phone / for any reason / they gonna charge u $99 or so for that broken screen or any other damages
Ya even if it is defective cracked screens aren't covered under warranty. And even if they send you a new one if you use another reason, as soon as they see the crack your gonna be charged for it. Trust me I learned the hard way.
Sent from my LG-P999 using xda premium
jboxer said:
Phones are not meant to be put in a front pocket. That is damage due to misuse, period.
Click to expand...
Click to collapse
So where exactly did we store our cell phones before clips came out? ...
Sent from my LG-P999 using XDA App
xsteven77x said:
Ya even if it is defective cracked screens aren't covered under warranty. And even if they send you a new one if you use another reason, as soon as they see the crack your gonna be charged for it. Trust me I learned the hard way.
Sent from my LG-P999 using xda premium
Click to expand...
Click to collapse
Its actually more like 3-400 according to tmobile
Sent from my LG-P999 using XDA App
I say just pay the $135 deductible and you get a brand new phone. Then sell your broken g2x on craigslist for $80 or so and call it a day.
Accidents happen my friend whether you like it or not, that's why you get insurance.
facadewithin said:
So where exactly did we store our cell phones before clips came out? ...
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
+1
Also, I never had a screen break either though.
Sent from my LG-P999 using Tapatalk
Damn, I cracked my screen, dropped it in London after the Bears game : (
Sent from my ADR6400L using XDA App
Use your insurance.
Luke
Filed a claim, they are on backorder, wtf?
Sent from my ADR6400L using XDA App
CALL UP ASURION to see when u will get never heard of back order for phone day out tops then again phone may not be available anymore can u live with cracked screen till then
Sent from my ADR6400L using xda premium
fillyo said:
Filed a claim, they are on backorder, wtf?
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
If Ashurion is out of stock of your phone, they will replace it with another 4g phone if you ask.
My brother's Fascinate broke a couple months ago, they replaced it with a brand new Droid X2 just a week after it came out.
I'd recommend aiming for the Bionic.
Good luck
The bright side is that the Bears won!
ph00ky said:
If Ashurion is out of stock of your phone, they will replace it with another 4g phone if you ask.
My brother's Fascinate broke a couple months ago, they replaced it with a brand new Droid X2 just a week after it came out.
I'd recommend aiming for the Bionic.
Good luck
Click to expand...
Click to collapse
yeah they'll replace it with another. it's a shame you didn't "damage" it until after the launch of the 3 new ones.
I'd fight for a bionic as well.
Sent from my ADR6400L using Tapatalk
Honestly, asurion is gonna charge you 90 bucks to replace it.
And a new digitizer is only 30. I have gotten ripped off by asurion too many times.
I can't believe people still pay for insurance. It's a scam and way too expensive for the service they provide.
*Madmoose* said:
I can't believe people still pay for insurance. It's a scam and way too expensive for the service they provide.
Click to expand...
Click to collapse
Ok paying 8 bucks a month is better than paying 600 if you break or lose your phone.
If I helped please use the thank you button and donate a free account to my dropbox http://db.tt/uDc7iw7x
*Madmoose* said:
I can't believe people still pay for insurance. It's a scam and way too expensive for the service they provide.
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Yeah bro, that $7 a month kills my bank account. Yearly that comes out to about $84, that's a few lap dances right there...
g00s3y said:
Yeah bro, that $7 a month kills my bank account. Yearly that comes out to about $84, that's a few lap dances right there...
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Plus deductible. If you drop a phone and truly break it, it's probably because you didnt have a proper case on a $600 item. But most breaks occur to the digitizer....$30 and extremely easy to fix. Your local mom and pop computer shops will throw those things in for you for less than your deductible.
I'm not trying to knock anyone for paying for insurance...but those companies aren't in it to lose money. And everyone forgets about their warranty. We've sent a couple phones back for repairs and get them back within 3 days of HTC receiving them.
But losing a $600 phone...well that would be the only good thing I can see coming out of it. But cmon...if you lose a $600 phone from being careless ya kind of get what you deserve. Laptops cost less than that now. Gotta hold yourself to some kind of responsibility.
Well, I got my replacement, all is well. Sure, 99 sucks, but got to keep the battery and memory card, so now I have two of each, put the memory card in my flyer.
Sent from my ADR6400L using XDA App
fillyo said:
Well, I got my replacement, all is well. Sure, 99 sucks, but got to keep the battery and memory card, so now I have two of each, put the memory card in my flyer.
Sent from my ADR6400L using XDA App
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Exactly!
10char
skinien said:
The bright side is that the Bears won!
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That's all that ever really matters...that, and the Bulls winning.
Sent from my HTC ThunderBolt
Can I take it that you got another T-Bolt back? I am in no hurry to split with it although if it breaks in a years time and I am able to get something better the Insurance will be worth it.
Note: I have never used my insurance since I got it on my OG droid.
fillyo said:
Damn, I cracked my screen, dropped it in London after the Bears game : (
Sent from my ADR6400L using XDA App
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If you weren't a Bears fan, I would be deeply saddened by this, but the Buccaneers fan in me laughs out loud.
j/k...bummer your screen broke. Glad you got your replacement already!
Well now that you got your replacement phone, this would be a good time for you to do one of those screen replacement kits so that you have a backup phone and then you might decide to even drop your insurance on your current phone to save $$$.
You don't get to keep the old phone, you have to send that back. Otherwise, definately would have fixed the screen and kept as back up.
How hard would it be to replace the charging port on the phone? Mine is on the brink of death and a whole new phone isnt exactly in the card right now so I thought about just replacing the charging port, but I dont know what all would go into it.
Sent from my SGH-T959V using xda premium
I'm not sure about replacing but have you thought about buying an extra battery that comes with a charger for just the battery so you just switch out the battery when it dies. I got mine for like $15 on eBay
Sent from my galaxy s 4g using XDA app
For sixty bucks plus shipping you can send it in for repair.
http://www.stlouiscellphonerepair.com/sam-vibrant4g-charging-port-repair.html
Replacing it wouldn't be that hard for someone with some skills with small electronics. If you or a friend have those skills should be pretty painless. If not use that link that eellio sent you or find a repair shop in your area.
falcons2 said:
I'm not sure about replacing but have you thought about buying an extra battery that comes with a charger for just the battery so you just switch out the battery when it dies. I got mine for like $15 on eBay
Sent from my galaxy s 4g using XDA app
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eollie said:
For sixty bucks plus shipping you can send it in for repair.
http://www.stlouiscellphonerepair.com/sam-vibrant4g-charging-port-repair.html
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thanks for the link eollie but i think i'll go with falcon's idea adn just snag a battery and charger. or if i can find someone with good enough soldering skills that i trust, i'll try to fix it.
i'm on the phone right now trying to see if i can get it replaced under insurance, we'll see how that goes
I thought about telling about an external charger but that wont help you with hooking your phone to the computer......same port :-/.....and if its going bad.....
Shortbus-Driver said:
I thought about telling about an external charger but that wont help you with hooking your phone to the computer......same port :-/.....and if its going bad.....
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That was my reason for looking to get it fixed. I have pretty good soldering skills and I woulndt attempt it.
Juls if they will warranty it I would go that route. I figured it was out of warranty.
Side note, has anybody attempted to get mobile odin ported to the sgs4g? That would do away with the need for a cable.
The mobile Odin will only work if you don't Odin back to a non rooted stock.....must have root to use it .....I looked into it and will eventually let it run its 30 min long log to hand in for a request for our device
Juls, here's the eBay link for the batteries. These are the same ones I bought a few months ago
http://www.ebay.com/itm/2x-1800mAh-...-Galaxy-S-II-Epic-4G-Touch-D710-/250947190241
Sent from my GT-P7510 using XDA
I just went with the warranty. Thats $130 that I wont see again.... Im assuming its a phone problem anyway and if I keep the new one cherry (I hope im not the only one that uses that phrase) , ill turn around and sell it when my contract is up and I upgrade
Sent from my SGH-T959V using xda premium
If you went with insurance I hope you told them you lost phone? By doing this it allows you to keep your phone for parts or even use it as a tester phone so you can try to flash risky stuff without worrying about being left with a dead device you will have spare. Hope you understand what I'm saying. If you say phone has problem you pay 130 and ship back your phone to them. If you already told them there was an issue and they want phone back wait a day call them back and say the phone is now lost
NOT stolen this way the phone can't be locked out hope this helped
Sent from my SGH-T959V using XDA
anoymonos said:
If you went with insurance I hope you told them you lost phone? By doing this it allows you to keep your phone for parts or even use it as a tester phone so you can try to flash risky stuff without worrying about being left with a dead device you will have spare. Hope you understand what I'm saying. If you say phone has problem you pay 130 and ship back your phone to them. If you already told them there was an issue and they want phone back wait a day call them back and say the phone is now lost
NOT stolen this way the phone can't be locked out hope this helped
Sent from my SGH-T959V using XDA
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Does that really work though? Like calling them after I get the new one?
Sent from my SGH-T959V using xda premium
I have not tried after I received the phone but have called a day after I put in claim and no problems. It's worth a shot I mean it could really happen. I always tell them I lost it why should I pay 130 to give my phone away and then they fix cheap and sell it high. Even if the device is broken there are still good parts that you or someone else could use
Side note you can put old phone on ebay and probably get at least 100 dollars to help cover the insurance cost.
Sent from my SGH-T959V using XDA
Juls317 said:
Does that really work though? Like calling them after I get the new one?
Sent from my SGH-T959V using xda premium
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Technically its fraud. And insurance fraud at that.
eollie said:
Technically its fraud. And insurance fraud at that.
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Yeahhh I figured that out after :banghead:
Sent from my SGH-T959V using xda premium
eollie said:
Technically its fraud. And insurance fraud at that.
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I should of seen that coming. But who is screwing who, as phone company charges 600 for device then they require a 2 year contract and phone is only warrantied for one year so you buy insurance at 10 a month for 24 months another 240 we are now at 840 plus when phone breaks you pay another 130 for a grand total of 970, and you get a refurbished device. Do what you want. I am not condoning fraud but for that price I'm keeping my original phone. Ins company are nothing but legal scam artists
Sent from my SGH-T959V using XDA
anoymonos said:
I should of seen that coming. But who is screwing who, as phone company charges 600 for device then they require a 2 year contract and phone is only warrantied for one year so you buy insurance at 10 a month for 24 months another 240 we are now at 840 plus when phone breaks you pay another 130 for a grand total of 970, and you get a refurbished device. Do what you want. I am not condoning fraud but for that price I'm keeping my original phone. Ins company are nothing but legal scam artists
Sent from my SGH-T959V using XDA
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If you pay 600 bucks for a device on contract then you are doing it wrong. I paid right at 400 for the phone and car dock OUT of contract.
I understand what your saying, however it is insurance fraud. I disagree with people doing this and will speak up every time. Plus Im sure your comment and my replies will be reported to a mod and get this thread either locked or them removed. Because xda doesnt condone this and doenst allow these type of conversations.
Food for thought, if you are caught doing this it can also cause you to be non insurable as well as criminal charges or for however long the insurance company feels necessary to report you as a risk for fraudulent claims when attempting to get insurance in the future.
eollie said:
If you pay 600 bucks for a device on contract then you are doing it wrong. I paid right at 400 for the phone and car dock OUT of contract.
I understand what your saying, however it is insurance fraud. I disagree with people doing this and will speak up every time. Plus Im sure your comment and my replies will be reported to a mod and get this thread either locked or them removed. Because xda doesnt condone this and doenst allow these type of conversations.
Food for thought, if you are caught doing this it can also cause you to be non insurable as well as criminal charges or for however long the insurance company feels necessary to report you as a risk for fraudulent claims when attempting to get insurance in the future.
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I agree with you and understand where you are coming from, but it makes me wonder...
If you were to flash your device and hard brick it, and you have insurance. Would you call Tmobile and say "I rooted my phone and was attempting to load third party firmware on it when I messed up and my device will no longer turn on."?
Or would you simply say your device does not turn on anymore?
jigglynuts said:
I agree with you and understand where you are coming from, but it makes me wonder...
If you were to flash your device and hard brick it, and you have insurance. Would you call Tmobile and say "I rooted my phone and was attempting to load third party firmware on it when I messed up and my device will no longer turn on."?
Or would you simply say your device does not turn on anymore?
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I sat for three days with a semi hard bricked Droid X that I got the day after they released. I was about to buy a new phone when moto's version of odin was leaked and I was able to restore it. I also thought my Optimus V was beyond restoration and after hours and hours of tinkering got it back alive. I had paid for insurance from best buy and thought about using it but personally I couldnt do it.
So to answer I wouldnt even call them. I would start saving to replace the phone. I broke it I have to eat it.
Those numbers were meant to be general speaking but that is just my opinion I'm done with this topic
Sent from my SGH-T959V using XDA
My wife's S3 was run over. She called to file a claim and was told they are out of stock and that it could be 5-7 days before they have something to send her. They also said they could not offer a different phone, because nothing was shown in their system as a comparable replacement. So for now, she's stuck with nothing.
This seems pretty terrible. Is this typical? I'm definitely going to be looking for an alternative insurance option when this is done.
thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly
ddurandSGS3 said:
thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly
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I agree!
The only other warranty I know of is Squaretrade. Maybe you could check them out??
This might be a good opportunity to get that note 2
Sent from my SCH-I535 using xda app-developers app
Fwiw I tried calling Verizon just to see if they'd do anything to help the situation. My reasoning being that they sold me and bill me for the plan, so they should make it right. They basically took no responsibility.
They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
Sent from my SCH-I535 using xda app-developers app
jager420 said:
They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
Sent from my SCH-I535 using xda app-developers app
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Just to add, I was talking to the Verizon manager in the call I reference above, and that manager refused to give me the name of their direct supervisor after basically telling me there was nothing that could be done on their end (except credit the account for days of service during which I'm waiting for the new phone). I am on hold with Asurion right now with a supervisor, but still being told nothing they can do to fix the situation.
Update: Asurion supervisor unable to help. Told them I'd be cancelling insurance on all 3 lines when this is resolved, posting about it on XDA, and submitting complaint to the BBB. Being transferred to the...CEO?
Definitely unacceptable, they are legally bind to replace you with an exact phone or comparable phone and note 2 is the only comparable phone to S3 unless they already have the s4, which I doubt.
Sent from my SCH-I535 using Tapatalk HD
Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.
netter123 said:
Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.
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After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
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SilentO said:
After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
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There is nothing wrong with the s3. I don't know where you get the "not worth having part"
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For me, this is anything but typical. After this past weekend, I've filed four claims with them in the 3 years I've been their customer. Only once have they not had my device in stock, and the rep immediately suggested a comparable replacement. I know they don't always get the best reputation. However, I always get my claim filed fast with no hassle and the device always arrives very quickly.
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
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I thought about just reporting it missing, but phone was smashed enough that nothing was really usable. I also thought the deductible was the same regardless of damaged vs lost/stolen. At least that what it shows for me when I look up the deductible...
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
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How much does it cost to "lose" out of curiousity
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cell128 said:
There is nothing wrong with the s3. I don't know where you get the "not worth having part"
Sent from my SCH-I535 using xda app-developers app
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This. The s3 is the best phone out in my opinion, unless of course you want to go bigger. Then you would shoot for the note 2
Sent from my GeeEssThree
Claim
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
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Did you file a claim online? Did they ask for any documentation or anything?
I ditched all insurance for both my wife and myself. I found that for $7/month and a deductible of $50-$100 I was way better off fixing the phone myself and dealing with it that way. Every experience I had with asurion when I did have them was a headache and the refurbished phones they replaced my phone with were always defective and needing another replacement. Replacement digitizer on my wife's Bionic was $30 with about 30 minutes of labor. Nothing compared to >$200 cost that would have come from asurion's "help".
The claims I've had with Asurion have usually been handled well. Even had an old droid incredible replaced with an incredible 2.
I had a claim on my sgs3 5 days after the release date because I dropped it snd the screen shattered. It was so new they had to send me a new one. Took 3 weeks!!!! I actually went and bought a new screen for it and had it working before I got my replacement.
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