[Q] Strange signal problem - Nexus 5 Q&A, Help & Troubleshooting

When I first got my Nexus 5 I thought Hangouts was a bit buggy. When sending texts (SMS) it would sometimes try and try to send texts to no avail and other times work fine. Signal in the notification bar was fine so I assumed there was something wrong with Hangouts.
Since then (after rooting the phone with CF auto root - don't think this has anything to to with the problem) I have noticed that at the times my phone won't send texts, in the setting pull down section it shows no signal whilst still showing signal in the notification bar. I have also noticed that mobile standby uses a large proportion of my battery.
I will upload screen shots from my phone soon.
The only thing I could think of that might be causing it is that the SIM card I'm using has been cut down from normal size to micro size.
I just wondered if anyone know's what's wrong or could suggest any fixes?
Thanks

Also forgot to mention turning Aeroplane Mode on and off seems to fix the problem temporarily which is why I don't think there's a problem with the SIM card.
Battery stats:

Screen shots

I observed something similar since unlocking and rooting with wugfresh toolkit yesterday. The mobile signal just drops completely for 10s, then comes back. Mostly happens a few minutes after boot. No idea what is going on there.

Lownita said:
I observed something similar since unlocking and rooting with wugfresh toolkit yesterday. The mobile signal just drops completely for 10s, then comes back. Mostly happens a few minutes after boot. No idea what is going on there.
Click to expand...
Click to collapse
When I'm at home mines doing it constantly too, and I haven't rooted yet . There's not brilliant signal here, but forcing onto 2g mode worked absolutely fine on my nexus 4.I'm considering returning it, it must be something wrong with the phone, unless the firmware is dodgy?

Just got the phone yesterday, and I have been experiencing the same problem while I was at work. I would turn the phone off and on again and the problem would be fixed, but then later would just stop working.
When I got home from work, (and ever since then) it has been fine. I am a little concerned.

I to sometimes have this issue, and receiving texts late also. The weird thing is signal bars are still full...

Are all of you using battery guru like the op?
Sent from my Nexus 5 using Tapatalk

Nope

I have this same issue, it's really weird.
I was on a call and the call was fine. As soon as I hung up I looked at my phone and it said I had no signal, but my signal bar on the notification bar showed a fine signal. Very weird to see a good signal in the notification bar, but no signal in the toggle section.
I can get a signal back by either going into airplane mode, toggling back and forth between LTE and 3G or restarting the phone.
There's a thread on the Google forums here: http://productforums.google.com/forum/#!topic/nexus/T5ey4dttBOA
Although the last Google reply was referring to APN settings, however this seems to have been refuted by the users.
It would be nice to get this narrowed down between hardware and software. If it's hardware we'd obviously want to exchange.
This is a huge issue too since you can just be sitting around not knowing you have no signal.

bpclarke said:
When I first got my Nexus 5 I thought Hangouts was a bit buggy. When sending texts (SMS) it would sometimes try and try to send texts to no avail and other times work fine. Signal in the notification bar was fine so I assumed there was something wrong with Hangouts.
Since then (after rooting the phone with CF auto root - don't think this has anything to to with the problem) I have noticed that at the times my phone won't send texts, in the setting pull down section it shows no signal whilst still showing signal in the notification bar. I have also noticed that mobile standby uses a large proportion of my battery.
I will upload screen shots from my phone soon.
The only thing I could think of that might be causing it is that the SIM card I'm using has been cut down from normal size to micro size.
I just wondered if anyone know's what's wrong or could suggest any fixes?
Thanks
Click to expand...
Click to collapse
I have the exact same issue here. Have you tried flashing a different modem?
http://forum.xda-developers.com/showthread.php?t=2514095

Someone has fixed?
Inviato dal mio Nexus 5 utilizzando Tapatalk

I actually got a new sim and it seema to be running good now. Will monitor and see
Sent from my Nexus 5 using XDA Premium 4 mobile app

Sorry for not updating - started using the Google forum alamarco linked and totally forgot about this post. Have just come across it again.
Just in case anyone looks here for a solution to this problem in the future, getting a new SIM fixed it for me too.
Sent from my Nexus 5 using XDA Free mobile app

Related

Potential WiFi issue?

I'm here writing on tapatalk and browsing and have noticed that all of a sudden the WiFi will go off, drop out and restart. I hadn't ticked the : best WiFi performance, which drains more battery, so I'm not sure if that has anything to do with it.
I also have he app: power manager and I'm not sure if there is an app doing that to the WiFi.
Anyone else had this issue?
Edit: definitely having this issue. Best performance or going manual on the WiFi Settings seems to have settled it. Hope HTC comes up with an update for it...
sent using HTC1S
I also tested the static rather than the automatic solution for the WiFi, and it tend to drop equally. Only way it doesn't drop seems to be if I use the: use best quality WiFi, which reduces the battery life tremendously!
By the way, this is not happening during te phone's sleep mode, but during normal operation.
sent using HTC1S
Not sure if it's related, but there are definite wifi issues with the one s. Mines completely stock, no power managers etc. It locks onto wifi points that that have always worked well for me (work, home etc.) with my desire and never disconnects. It seems in this mode it uses much more power and even gets a little warm. I can have left home for 4 hours and it still thinks it's connected and then has no data connection. The only solution seems to be to disable and enable wifi again. It doesn't seem to be able to roam from ap to ap without getting stuck on one of them
I think this may be an issue with Android 4.0. I have a Transformer Prime tablet running 4.0 and I get the same thing. WiFi drops out for a few seconds and quickly reconnects. I have noticed that it only happens in the first 12-24 hours after my tablet has been restarted though. After about a day running solid it doesn't happen.
I had a Nexus Running 4.2 and the wifi was great so probably not Android , more radi problem as discussed on other threads
I'm getting mine replaced tomorrow just to see if that will improve things. Unfortunately I was not able to make sure that the handset's serial number
sent using HTC1S
Testing the new one s that just came through the post on regards to the WiFi issues.
Looks like first impressions that its stable but having said that,y sim card is still on the other handset. I don't know if that has anything to do with it...
Sent from my HTC One S using Tapatalk 2
Coming on the other phone now, as typing the WiFi signal sometimes drops..
sent using HTC1S
Mine is opposite where I have no issues while using the phone, however, when phone goes into sleep mode, it loses wifi. Comes on auto when using phone again.
vasp3690 said:
all of a sudden the WiFi will go off, drop out and restart
Click to expand...
Click to collapse
Exactly the same symptoms on mine (stock Orange UK). Hopefully we will get a fix soon, as its a pain.
It seems that the replacement I got is working atm
sent with HTC1S
Update.
The WiFi signal on this current phone seems to be spot on. No signal drop with any case on or covering the top of the phone. Signsl doesn't go to sleep along with the phone being on idle and overall really pleased.
I must also add that this new phone seems to have a remarkably better battery life as well. With my usuall use of web, tapatalk, a couple of photos a bit of WiFi, continuous account sync etc, on auto brightness, im at 13:20 and I have the phone on 83% battery when on the previous handset with the WiFi problem I was eating up the battery really fast. Usually I was at about 60% by now
sent with HTC1S
pjsmith said:
(...) It locks onto wifi points that that have always worked well for me (work, home etc.) with my desire and never disconnects. It seems in this mode it uses much more power and even gets a little warm. I can have left home for 4 hours and it still thinks it's connected and then has no data connection. The only solution seems to be to disable and enable wifi again. It doesn't seem to be able to roam from ap to ap without getting stuck on one of them
Click to expand...
Click to collapse
I had exactly the same issue. Since I have changed the "option" / "wifi"/ "settings" / "extended" / "keep WLAN active in standby" = "never" (I don't know the correct terms in English), I haven't seen that problem anymore. I seems that the issue is standby-related, WLAN rescan won't start properly when waking up.
However, I don't think that this issue is related to the issue mentioned by the TO - it's the opposite.
I just noticed this issue when I left for work this morning. I have "Best Wi-Fi Performance" enabled, which was mentioned as a fix in previous posts, but it does not appear to be helping. When I leave for work and get into my office about 5 miles away it still shows as being connected to my home wifi network, when I try to use data like going to a webpage etc, it says "Data Connection Lost". Its like the phone doesnt know how to disconnect from a wifi network. I have the latest update to 1.84.531.2 710RD and still seems to have this issue. Have there been any updates from HTC or T-MO on this issue?
To follow up on this issue, I have called HTC and T-Mobile to find out if it is a known issue. They both told me that they were aware of the issue and that HTC is asking the carriers to report the issues customers are having back up to them. HTC said they are working on a software update that resolves the Wi-Fi disconnect issue. The T-Mobile rep said to have anyone else who is experiencing the issue to either call T-Mobile if they are your carrier so they can report the issue, or call HTC directly.
Bohemus said:
To follow up on this issue, I have called HTC and T-Mobile to find out if it is a known issue. They both told me that they were aware of the issue and that HTC is asking the carriers to report the issues customers are having back up to them. HTC said they are working on a software update that resolves the Wi-Fi disconnect issue. The T-Mobile rep said to have anyone else who is experiencing the issue to either call T-Mobile if they are your carrier so they can report the issue, or call HTC directly.
Click to expand...
Click to collapse
Been having this issue too. Called up T-Mobile and since I'm still within the 20 day window for return, they are sending me a new device. The girl that helped me didn't even want to talk about the issue or if it's been happening a lot. She didn't even ask if I had tried any trouble shooting. Just sent out new phone with free standard shipping. Works for me I guess, just hope it's hardware related, though I suspect it's software. We will see.
Behold_this said:
Been having this issue too. Called up T-Mobile and since I'm still within the 20 day window for return, they are sending me a new device. The girl that helped me didn't even want to talk about the issue or if it's been happening a lot. She didn't even ask if I had tried any trouble shooting. Just sent out new phone with free standard shipping. Works for me I guess, just hope it's hardware related, though I suspect it's software. We will see.
Click to expand...
Click to collapse
I did a factory reset on my phone and have been having much better luck with the WiFi issue. I think its definitely software related.
Bohemus said:
I did a factory reset on my phone and have been having much better luck with the WiFi issue. I think its definitely software related.
Click to expand...
Click to collapse
Not here. Factory reset was first thing I did (and always do) after applying the latest update.
I just noticed that on my phone as well. If I set it to beat performance the WiFi signal goes crazy. So I uncheck it and it works "normal"
Sent from my HTC VLE_U using xda premium
compta5 said:
I just noticed that on my phone as well. If I set it to beat performance the WiFi signal goes crazy. So I uncheck it and it works "normal"
Sent from my HTC VLE_U using xda premium
Click to expand...
Click to collapse
I also disabled best wifi performance and have not noticed the issue since. I dont know if its because of the factory reset or because I have disabled best performance. I have also changed "keep wifi on during sleep" to never and that may have contributed to fixing the problem. I really have no way to tell, and now that it appears to be working correctly, I dont want to mess with it

1.85 Mobile Network Issues

I was just curious if anyone, other than myself, is having mobile network issues with there one x still even on the newest radio and software?
The issue I am talking about is when you go to use your phone and you pick it up and it has no service at all with a X on the signal bars until you turn it on and off again or in some instances you have signal bars but you can't make a call, send or receive a message, or surf the web until once again you reboot the phone or swap it in and out of airplane mode.
I was just curious if anyone has a solution for this or ideas... ironically when I updated to 1.85 it was fine for an entire day then the next day I rooted and installed a different ROM and the issue came back. Could be timing or not related but I have no idea.
Thoughts?
- Dan
Happens all the time on 1.73. I've held off upgrading because I've heard of people having fun (and by fun, I mean lotsaproblems) on 1.85.
AEDan1977 said:
I was just curious if anyone, other than myself, is having mobile network issues with there one x still even on the newest radio and software?
The issue I am talking about is when you go to use your phone and you pick it up and it has no service at all with a X on the signal bars until you turn it on and off again or in some instances you have signal bars but you can't make a call, send or receive a message, or surf the web until once again you reboot the phone or swap it in and out of airplane mode.
I was just curious if anyone has a solution for this or ideas... ironically when I updated to 1.85 it was fine for an entire day then the next day I rooted and installed a different ROM and the issue came back. Could be timing or not related but I have no idea.
Thoughts?
- Dan
Click to expand...
Click to collapse
Ditto, i got a new Sim card and thought that fixed it, i was wrong (1.73)
Xodium said:
Happens all the time on 1.73. I've held off upgrading because I've heard of people having fun (and by fun, I mean lotsaproblems) on 1.85.
Click to expand...
Click to collapse
Same here. Still on stock as well. Especially since I'm not experiencing any major issues with the phone.
Lilshaun said:
Same here. Still on stock as well. Especially since I'm not experiencing any major issues with the phone.
Click to expand...
Click to collapse
Only thing thats really starting to frustrate me are all the double texts/retry sending notifications.
I have had a problem where the phone thinks it has signal, data works fine but you cannot make calls or send texts until you reboot or go into airplane mode.
This happened on 1.73, 1.82 and now 1.85
Sent from my iPad using Tapatalk HD
It has happened to me on all versions. I was told I could exchange mine, but they have none in stock. Another pain in the butt is that I'm not receiving text messages at times. Really becoming a nuisance.
Sent from my HTC One X using Tapatalk 2
Happens rarely but all I do is toggle airplane mode and its fixed. Takes like 5 seconds. No biggie.
Sent from my HTC One X using Tapatalk 2
mobilehavoc said:
Happens rarely but all I do is toggle airplane mode and its fixed. Takes like 5 seconds. No biggie.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Same, just started today after I rooted. meh
Badger2point0 said:
Same, just started today after I rooted. meh
Click to expand...
Click to collapse
I believe mine started after I rooted as well... I wonder if the root is doing something that interferes with the radio working correctly or something along those lines.
Its the main reason I updated. Even when going from HSPA+ to LTE I would have to reboot the phone while stock. 1.82 did nothing to fix the issue but since I've been on 1.85 I've not experienced the problem. Multitasking is, imo, unchanged.
Yeah. Happens regularly when I am travelling some distance by car and occasionally in the city (maybe every two days while I remain in the city). I'm on rooted stock but it was happening even with un-rooted stock. I hope HTC fixes this soon and Rogers pushes out an OTA update as this is sh*tty. Funnily enough, going into airplane mode doesn't seem to fix the issue. Apps that access the Internet just report an error with the network connection.
davep1982 said:
Its the main reason I updated. Even when going from HSPA+ to LTE I would have to reboot the phone while stock. 1.82 did nothing to fix the issue but since I've been on 1.85 I've not experienced the problem. Multitasking is, imo, unchanged.
Click to expand...
Click to collapse
Same, I haven't experienced the issue on 1.85.

Still wifi issues

I've had wifi issues since I purchased my htc one x for AT&T in may. I have had the hone replaced and the issue was never resolved and I'm kid of fed up with it for the fact that everyone I know who has an android device other then a one x don't have these issues. Issue seems to be Interment but happens a lot actually all the time.
Basically my issue is I have wifi turned on sometimes I lose connection.i notice this due to delayed alerts at times and when I'm using the phone such as on the play store, Facebook or any app that uses the I telnet every once in a while ill get a connection loss message and have to wait for the Internet to come back, usually comes back quick but still very annoying. Another ways can tel is when the phone is in sleep mode is when it happens the most. For example ill unlock the screen at times then all of a sudden I receive all my alerts such as gmail, google talk and any other alert that never came through b c of loss of connection. I also notice a lot when I open google talk right after I unlock my screen that it says I'm offline, then after a few I see it come online and if I had any google talk messages they then come through. I also see the time stamps when this happens, like emails come in and google talk messages and they can be anywhere from like 2-15 mins delayed at times.
I have also performed various of tests when the phone is asleep and I s end myself an email or google talk message and it does not come in until I unlock the phone. FYI this is Interment does not happen all the time but happens very often.
Are you guys still having issues with wifi ? Will getting a replacement possibly resolve the issue or sis this a known issue that cannot be fixed? I love the phone but sick and tire of not receiving all my alerts in real time. This is the first android phone with this type of issue and so frustrated.
Have you checked your wifi settings to make sure it's staying connected while the phone is asleep?
PHS Philip said:
Have you checked your wifi settings to make sure it's staying connected while the phone is asleep?
Click to expand...
Click to collapse
Yes of course checked all bases including forums for the last couple of months. Please note as per my op even when I'm using the phone sometimes I get lost connection errors even while using the Facebook app etc like google play store and other apps. So although while asleep seems to happen the most it also happens during normal use.
This is a known issue with many HTC phones. Even if you have WiFi to never sleep, when your display turns off the WiFi goes into some sort of battery saver mode. It doesn't turn off completely so you get your alerts eventually. I have not found a working solution short of flashing a custom Rom. HTC knows about this but hasn't fixed it. They think it is working as it should...
Sent from my HTC One X+ using xda app-developers app
synnyster said:
This is a known issue with many HTC phones. Even if you have WiFi to never sleep, when your display turns off the WiFi goes into some sort of battery saver mode. It doesn't turn off completely so you get your alerts eventually. I have not found a working solution short of flashing a custom Rom. HTC knows about this but hasn't fixed it. They think it is working as it should...
Sent from my HTC One X+ using xda app-developers app
Click to expand...
Click to collapse
Thanks for clarifying this for me. If you flash a rom like for example cm10 or other rooms it can resolve this issue? Funny bc if wifi is shut off on just data works good, but the whole point is to use wifi as much as possible since I only have 3gb limited. I was thinking of upgrading to a one x+ but I'm afraid it will have the same issue as the normal, one x. This makes me want to go with a different company such as Samsung etc.. Anyways thanks for your help.

Signal Issues & Texting/Calls

One day my Nexus 5 just started to act weird when it came to signal. Signal would drop every few seconds to no bars and then would come back. I seem to be getting less signal everywhere. My phone seems to rarely connect to data now when the screen is off and even when on it takes a while and sometimes I even have to put it in airplane mode and then back out to get it to work! Texts never come in at the right time, they take up to 10 minutes longer. My texts will fail to send at times until I reboot or go in and out of airplane mode. Calls won't dial sometimes and I have to give it a few attempts even when I'm in a good signal area. What is the problem?
Are you on the stock firmware or have you flashed another rom? I would go back to stock and see if the problem is still there. If it is then you may have a hardware issue.
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
Are you on the stock firmware or have you flashed another rom? I would go back to stock and see if the problem is still there. If it is then you may have a hardware issue.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
I'm on stock ROM but rooted and on ElementalX Kernel
aamirani said:
One day my Nexus 5 just started to act weird when it came to signal. Signal would drop every few seconds to no bars and then would come back. I seem to be getting less signal everywhere. My phone seems to rarely connect to data now when the screen is off and even when on it takes a while and sometimes I even have to put it in airplane mode and then back out to get it to work! Texts never come in at the right time, they take up to 10 minutes longer. My texts will fail to send at times until I reboot or go in and out of airplane mode. Calls won't dial sometimes and I have to give it a few attempts even when I'm in a good signal area. What is the problem?
Click to expand...
Click to collapse
Are you absolutely sure that it has nothing to do with your carrier?
Sent from my Nexus 5 using Tapatalk
rahulpat13 said:
Are you absolutely sure that it has nothing to do with your carrier?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Quite sure since it has been going on for weeks and I've never had this happen with any other phone and even this phone up to a certain point.

Anyone else having these problems?

First off I would like to say I love the phone EXCEPT for these two major problems. First one....I will pull the phone out of my pocket and it will have put itself into airplane mode. It will cut the bluetoooth on and sometimes cut the location off. I have had it where the screen is on when I pull it out of my pocket and sometimes it will still be locked and this happens. Today it cut the flashlight on and the screen was still locked. I use a pin code for my lock screen. Second and the major one is dropped calls. I have probably made 13 calls and 7 have dropped. On one of them it dropped 3 times on the same person. Sometimes when I pull the phone away from my face after a dropped call or a successful call, the notification bar will be pulled down. Its like the proximity sensor isn't working. I use cricket and have had none of these problems on my S6. I guess when I get time tomorrow I'm going to factory reset but I was just wondering if anyone else was having these problems? Maybe I got a dud.
Maybe your issue is related to mine.
Press the top left of your phone, right next to the power button, a bit hard. Does it make it go on/off? If so, maybe the force when it's in your pants is causing it to turn on and do random functions.
Sent from my 6045I using XDA Free mobile app
hatcyl said:
Maybe your issue is related to mine.
Press the top left of your phone, right next to the power button, a bit hard. Does it make it go on/off? If so, maybe the force when it's in your pants is causing it to turn on and do random functions.
Sent from my 6045I using XDA Free mobile app
Click to expand...
Click to collapse
I will try that but still doesn't explain the dropped calls but thanks for the info.
alnova1 said:
I will try that but still doesn't explain the dropped calls but thanks for the info.
Click to expand...
Click to collapse
Did you try? What happened?
Sent from my 6045I using XDA Free mobile app
hatcyl said:
Did you try? What happened?
Sent from my 6045I using XDA Free mobile app
Click to expand...
Click to collapse
Yes and it didn't make it come on or off. Going to try a factory rest.
Well, did the reset work??
igotroot said:
Well, did the reset work??
Click to expand...
Click to collapse
I haven't had time yet. I'm going to try it possible tonight or tomorrow morning when I have more time.
Just did a factory reset. I will find out in the next couple of days if it worked. Will post results. Hope it does. Like it as much as my S6.....except the camera. The camera isn't bad but the S6 is great.
does the factory reset default back to the original out of box software or does it default to the latest version?
igotroot said:
does the factory reset default back to the original out of box software or does it default to the latest version?
Click to expand...
Click to collapse
It's going to reset to the last ROM that was installed on the phone. Once you update the phone you can't go back. Well you can but you need a custom recovery and the original ROM to flash.
I did the factory reset and seemed to help my problem. No pocket weirdness and calls seem to be fine. Will give it a few more days and post results.
Dropped call
I agree with your second issues: dropped calls.
Even i'm facing the same issue. More than 10 calls were dropped in a day, did factory reset - worked fine for 2-3 days and same issues appeared.
it seems to me something with signal issues.
One of the post in another thread points out the signal issues with the phone.
guru_bhai said:
I agree with your second issues: dropped calls.
Even i'm facing the same issue. More than 10 calls were dropped in a day, did factory reset - worked fine for 2-3 days and same issues appeared.
it seems to me something with signal issues.
One of the post in another thread points out the signal issues with the phone.
Click to expand...
Click to collapse
I'm not having any dropped calls so far but the dialer is still a bit weird. No random airplane mode or anything else while in my pocket though.
alnova1 said:
I'm not having any dropped calls so far but the dialer is still a bit weird. No random airplane mode or anything else while in my pocket though.
Click to expand...
Click to collapse
im running cricket but i havent noticed any droppped calls or maybe its just i dont talk much lol oh btw some text messages take a bit to send
Not sure if it makes a difference but I use Nova Launcher as my launcher and Rocketdialer as my dialer....and I'm getting normal behavior. The signal is slightly weaker than my nexus 4 was giving me in wcdma mode but that's the only quirk I've noticed.

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