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HTC Diamond Warranty Touchscreen repair

Hello guys,
I've had this problem ever since I bought my Diamond last year where every now and then, the touchscreen suddenly becomes misaligned and the phone becomes unusable. Until now, I could always just apply pressure to the screen by rubbing it against my shirt and it got better within 1 or 2 minutes.
However, over the past few days, it's just suddenly gotten a lot worse. The phone's touchscreen suddenly stops responding for a long time, perhaps about an hour (i didnt time it but its bad) and this is a serious problem.
My phone is slightly past warranty and so I don't think HTC will repair it for free. Of course, I'm really regretting not having it repaired during warranty because now they are saying it will cost roughly £90 to get repaired.
My question is, are there any alternative routes I can take to get my phone working properly again? And, if I send my phone to HTC and they send it back unfixed, will they charge me another £90 if I send it back? (the person on the phone was useless at explaining). Also, does HTC still even manufacture Diamonds?

If its out of warranty, and you don't want to spend so much money on it, you can always try to fix it yourself. Digitizers (the piece laid above the screen that detects presses) are pretty cheap on ebay, and I've fixed a few broken phones with them.

5 Dead Pixels after a week!

Hi,
I recently had to send my phone off because i dropped it and smashed the screen and i received it back from the insurance company last week. I could tell straightaway that the screen was nowhere near as good as the previous one, it's got a slight yellow tinge to it. Last night i noticed i had a dead pixel so i instantly downloaded Dead Pixel Test from the market to see if i could revive it....no luck. Now, i have looked at it again to see if i really want to go without it again for 2 weeks and i have 5 dead pixels! 5 dead pixels in one week!
Would you send it back if you was me?
They are not really noticeable but it's just knowing they are there that is doing my head in.
I wont have to pay the excess again because the insurance job on it has a warranty.
Cheers,

send it back dude
itll be tough two weeks but they will be all you can see every time u look at phone and u be constantly checking for new ones
will do ur head in eventually
short term pain....long term gain.

fix dead pixels
Go into the market and look for an app called pixel fixer. Once downloaded wait till you go to sleep and make sure your phone is plugged in and that your screen will always stay on. Once you have done so start the app and you should know what to do. Tested and works on my sensation, droid X, and Droid Bionic

[Q] Display flickering, touch normal.

My A110 suddenly developed a problem last week.
The display doubles or triples and the whole thing shakes and flickers. In the menu, there are vertical lines. Apps are all washed out and not very clear. This occurs even in boot screen, so it's definitely a hardware problem. I have no issue in data input as long as I touch at the area where the key is supposed to be.
I am running stock V1 unrooted ROM.
I took it to the MMx service center and was told that the display is broken and needs to be replaced at a cost of Rs.2200/-. Fortunately I have insurance from univercell and I went to them, they say it's a warranty issue.
I showed it to a technician at Nokia care and was told it's a display problem and should be covered under warranty.
Now I am confused. Should I just pay up and get it fixed or should I talk to the MMx service center to do it under warranty?
Quick suggestions would be helpful.

if
Display is broken.its.a major issue it's not under warranty so.it's better to buy new display from.service center n don't buy displays from local market

Is it not covered by insurance then?
Am being refused by both.

This is india guys...
So you need to be very rude and harsh in order to get uour work done.
If u have bought ur fone 6 months ago or later and hoping that it was nt damaged by water or any hit or fall den it has to be repaired by service centre.in case it was damaged accidentally by u den it should be covered under d insurance.
My friend's canvas 2 had d same problem a month ago and was simply repaired free by service centre.
But acc to ur discription i think that it could be a software fault also.so first try flashing a new software prefferably official stock jb via sp flash tools.....dont worry it wont void ur warranty.
If needed any assistance in flashing the stock jb rom then u can private msg me; i have flashed it about 3-4 times or more
Sent from my Micromax A110 using xda app-developers app

[email protected] said:
This is india guys...Sent from my Micromax A110 using xda app-developers app
Click to expand...
Click to collapse
It is not a software problem. I was on JB 4.1.1. Reflashed it with CWM JB. and finally ICS V1 with SP tools before going to service center. Plus the problem was in boot screen itself.
There was another guy in the service center with the same problem. His was done under warranty as his was A100. Apparently the same problem in A110 is not covered.

Now touch screen has become erratic. Totally stopped working on sunday and monday, including recovery. Then has become erratic. went to service center and was told I have to deposit the phone with them. It will take 25-30 working days for them to return it. I came away. Should I give it for service or just use it as long as it still works?

Acc to me go to service centre b4 the position becomes worst.
Well vat did the service centre guys said??

He told me to leave the phone and go. He will contact me in 25 - 30 working days.

So give them as i guess dat u have tried a lot to get ur fone alright..
Rest depends dat if u can live without ur fone for a month:beer:
Sent from my Micromax A110 using xda premium

WildSDI said:
He told me to leave the phone and go. He will contact me in 25 - 30 working days.
Click to expand...
Click to collapse
call them again and again. ..at period of 3-4 ..days. .. they will give u....

OK will try. Service is pathetic.

You got no other choice buddy.....:beer: have beer and forget all grief:beer:

Further problems. Touch was working intermittently. Whenever it was cold or damp, touch would become unresponsive. After restarting for a few times, or on exposing to sunlight for 10-15 mins it would correct itself.
I took it to the service center today and they fixed it so that no touch works. Now I'll have to send it under warranty and it will take 25-30 working days.

WildSDI said:
Further problems. Touch was working intermittently. Whenever it was cold or damp, touch would become unresponsive. After restarting for a few times, or on exposing to sunlight for 10-15 mins it would correct itself.
I took it to the service centre today and they fixed it so that no touch works. Now I'll have to send it under warranty and it will take 25-30 working days.
Click to expand...
Click to collapse
Do update the thread once you get the device back, I too am facing similar issues...and the service centre in noida (Satyam Communications) say that it will take at least 20 working days.

ankitaggarwal001 said:
Do update the thread once you get the device back, I too am facing similar issues...and the service centre in noida (Satyam Communications) say that it will take at least 20 working days.
Click to expand...
Click to collapse
I think a lot of people have the same problem. That's why such a simple problem like replacing the digitizer will take 20 days.

[Q] Moto G fell in water and stopped responding after some time

Hi,
I own a moto g which accedentally dropped in water. i took it off and it was working fine for few min. After some time i noticed some water inside my screen and my touch was not working. I left my phone for some time. After an hour when i restarted my phone my touch was working. To dry down the water, i kept my phone under shady sun light for about 2 hours. Now when i try to switch it on the led light is blinking 3 times as if it do when the battery drains. I tried to charge my phone and now the LED light is blinking and later it stopped.
my doubt is If my circuits are crashed will the LED light blink. Because i used my phone before if completely dried off.
Can any one say weather to keep hopes on my phone of getting it back or not.

I also had the same problem on the same day you faced, On 31st jan 2015, by mistake I dropped my phone inside a tub full with water, I took it out immediately it was working fine then but after 10 minutes the battery % got down from 30% to 11% suddenly, then I dried it off in the sunlight for almost 2 hours and also kept it in rice for 2 to 3 hours it worked fine but at night when I was talking to a friend the phone suddenly got disconnected and no sims detected message came up then I switched it off and tried restarting it but it never did, then I removed the sims and kept it open under the fan for the whole night and next day I went to the official service centre and handed it over to them it is now in the service centre and they told me that the motherboard is damaged, I did not mentioned anything about the water damage actually, I told them only that my phone is not restarting, since my phone is under warranty the company will provide the motherboard chip and I don't have to pay anything but the thing is that I am very sad because I had recently updated it to lollipop 5.0.2 which was amazing I was really enjoying it but suddenly this happened and I don't think my phone will be the same which it was......:crying::crying

Posted in the wrong thread.

@sivasis Also its not right to deceive moto, you dropped in water and didn't tell them. It was your fault that its damaged not theirs. That's fraud bud.
Sent from my XT1023

@alex_is_the_1 I am not blaming Motorola company the thing Is I am just sad that I had many important things in my phone and I loved my phone, the service centre people are taking a lot of time to repair it any day I call them they will just answer that it will take 10 more days and I am pissed. :crying: :crying: :crying: , I am feeling very bad without my phone actually.

sivasis said:
@alex_is_the_1 I am not blaming Motorola company the thing Is I am just sad that I had many important things in my phone and I loved my phone, the service centre people are taking a lot of time to repair it any day I call them they will just answer that it will take 10 more days and I am pissed. :crying: :crying: :crying: , I am feeling very bad without my phone actually.
Click to expand...
Click to collapse
I never said you blamed them, I simply said you are deceiving them. If you look under the warranty conditions warranty is void of you caused the malfunction. Which you did by dropping it in water. It may have been an accident but moto does not legally have to fix your mess up. Understand?
Sent from my XT1023

jeevan2893 said:
Hi,
I own a moto g which accedentally dropped in water. i took it off and it was working fine for few min. After some time i noticed some water inside my screen and my touch was not working. I left my phone for some time. After an hour when i restarted my phone my touch was working. To dry down the water, i kept my phone under shady sun light for about 2 hours. Now when i try to switch it on the led light is blinking 3 times as if it do when the battery drains. I tried to charge my phone and now the LED light is blinking and later it stopped.
my doubt is If my circuits are crashed will the LED light blink. Because i used my phone before if completely dried off.
Can any one say weather to keep hopes on my phone of getting it back or not.
Click to expand...
Click to collapse
You must have had disassemble the device (specially the battery) first then clean it with lacquer thinner before you dry.
Or better to take it in Service Center.

@alex_is_the_1 Whatever be the matter the good thing is today I got my mobile fully repaired and I did not have to pay anything and the bad thing is it has kitkat 4.4.4 version, I have to again download that lollipop update

So long S7 Edge, so long Samsung

Early last month, the phone went to the familiar black screen and wouldn't start. Based on past experiences, I let it run over night until the battery finished and then went to recovery and wiped cache. But the operation lasted close to one hour without any progress, so I restarted it. Still it wouldn't start, and I tried again to get to recovery mode, but this time there was no recovery mode. So it needed to be re-flashed, I thus thought, just as it did twice during the past year.
I was/am a long-term world traveller, and luckily I was in a city then. So I spent some efforts and found a repair shop and had the guy flash it. He seemed to have completed the flash but before I could fully login I got the black screen again on the spot. There was nothing we could do to get out of the black screen but to let the battery drain. So I paid him for the flash and went back to my apartment, and again let it run over night to drain the battery. The next morning when the battery was finished and I charged it up to about 30%, then I tried to start. But it only went to the Samsung logo without going forward. The recovery mode was back though, so I could switch it off. I was going to another city that day so I didn't have any chance to go back to the repair shop.
So about 10 days later when I reached another big city, I found another repair shop to get it flashed again. When I got there he did a couple normal starts, but when he was trying to go to recovery, the screen went to black again. So I had to take it back to my apartment waiting for the next morning.
The next morning I found an official Samsung repair centre in the city. So I went and left the phone there to get checked/fixed. The day after, I called and was told that it had problems in the main board. To replace it would cost about the same as buying a new phone.
Well that was very upsetting. I was/am not in the country where I bought the phone, so no warranty could I rely on.
The only thing I could try was to see if someone would buy it. So I went to a couple shops with the phone under black screen. One place offered me about $200 just for the screen. Well the phone costed me $600 just one year ago and it had been given excellent care throughout. Now just $200? But for a dead phone that sounded fine for me.
I bought it new. I never tempered it, nor had I given it heavy tasks. It was just to aide my travel: photos, maps, hotel booking, browsing the internet, and so on.
Had it been a good phone for me? I would say that the only thing I liked was the camera. Very good under low light.
But the GPS had been very slow. At times I had to wait for a minute to get my location under open sky.
The compass on the map was also very indecisive. Often times I got the opposite direction. So often I had to do the famous swing dance on the street to get it correctly.
The first big problem I had was the dark bands on the screen in about three months I got it. Samsung said the screen had to be replaced. But I was travelling in another country so no warranty would cover the replacement. I had to live with it. But luckily, after about a week, the screen came back normal.
Then after I got the long-awaited firmware upgrade it refused to start twice. I had to get it flashed. Imagine how much trouble that was for a world traveler. I couldn't flash it myself because I don't have a Windows computer!
Did I like the edge, or rather the no-edge? I probably would if I were an asura. But you see I need to hold a phone by hands. It just gave endless mistouches, and worries that it would slip off. A joke indeed for me.
Then the finger prints! All over the screen and the back. It just looked so dirty! Just as you would believe the phone is good at finger prints, the sensor was simply not very effective. Many times, enough failures required me to wait for a minute before retry.
The battery life was just so-so. It hardly lasted a day without me having to refrain from ordinary usage. So some would argue that it's got fast charging. But what can you do when you are outing for the whole day and relying on the GPS to go back? Ye, battery banks?
The WiFi reception was very poor. Often times when other phones worked well with WiFi, this phone complained about it. What was going on?
And the speed? Well it was not too slow, but for a top-of-the-line phone, it was just crawling. I never used it to play any games, but the response of launching and handling any app was simply not fast enough. Blame it on the multitudes of bloatware? I don't know.
And the random freeze and reboots? Although it did not happen as often as on a crappy phone, it happened quite a few times in the year.
And the renowned black screen of death, with or without the blue light on. Very scary. It happened also quite a few times. Initially it was worry and sleepless research. But then it made me an expert on how to deal with it.
And the long time or never for system or security updates?
So all in all, for my need of a reliable phone for serious use, I am happy it passed away.

Ok.

You were unlucky and got a defective one. I had to go to Sammy for having the same Black screen and constant freezes. They replaced the board with a New one that was made in march this year. The phone has been perfect ever since. I get usually almost 2 days of battery from it and flawless speed.
What i learned is that a low percentage of People that bought the phone in the day one had defective boards were the soc had problems.
But i get your frustration about the problems you had. I had the same toughts but decided to take a chance in trying to get it repaired.

Really bad luck on defective phone and/or most likely from the first batch... all the phones got a lot of those at first.
On the side note, why the phone is not under warranty if you didn't root it? Isn't the warranty 2 years and shouldn't they repair it charge free?

I don't mean to sound rude. But someone paid 200 dollars for a phone which you say was defective. He did this not for the screen but because 100% this was a software issue and not hardware. If you spent all the effort going to 2 repair shops you could have spent half the time flashing your carriers firmware from Sam mobile or even a custom rom on your own.
Im not trying to be rude but the S7E is an extremely powerful tool. There aren't any moving parts. The phone was fixable.