My A110 suddenly developed a problem last week.
The display doubles or triples and the whole thing shakes and flickers. In the menu, there are vertical lines. Apps are all washed out and not very clear. This occurs even in boot screen, so it's definitely a hardware problem. I have no issue in data input as long as I touch at the area where the key is supposed to be.
I am running stock V1 unrooted ROM.
I took it to the MMx service center and was told that the display is broken and needs to be replaced at a cost of Rs.2200/-. Fortunately I have insurance from univercell and I went to them, they say it's a warranty issue.
I showed it to a technician at Nokia care and was told it's a display problem and should be covered under warranty.
Now I am confused. Should I just pay up and get it fixed or should I talk to the MMx service center to do it under warranty?
Quick suggestions would be helpful.
if
Display is broken.its.a major issue it's not under warranty so.it's better to buy new display from.service center n don't buy displays from local market
Is it not covered by insurance then?
Am being refused by both.
This is india guys...
So you need to be very rude and harsh in order to get uour work done.
If u have bought ur fone 6 months ago or later and hoping that it was nt damaged by water or any hit or fall den it has to be repaired by service centre.in case it was damaged accidentally by u den it should be covered under d insurance.
My friend's canvas 2 had d same problem a month ago and was simply repaired free by service centre.
But acc to ur discription i think that it could be a software fault also.so first try flashing a new software prefferably official stock jb via sp flash tools.....dont worry it wont void ur warranty.
If needed any assistance in flashing the stock jb rom then u can private msg me; i have flashed it about 3-4 times or more
Sent from my Micromax A110 using xda app-developers app
[email protected] said:
This is india guys...Sent from my Micromax A110 using xda app-developers app
Click to expand...
Click to collapse
It is not a software problem. I was on JB 4.1.1. Reflashed it with CWM JB. and finally ICS V1 with SP tools before going to service center. Plus the problem was in boot screen itself.
There was another guy in the service center with the same problem. His was done under warranty as his was A100. Apparently the same problem in A110 is not covered.
Now touch screen has become erratic. Totally stopped working on sunday and monday, including recovery. Then has become erratic. went to service center and was told I have to deposit the phone with them. It will take 25-30 working days for them to return it. I came away. Should I give it for service or just use it as long as it still works?
Acc to me go to service centre b4 the position becomes worst.
Well vat did the service centre guys said??
He told me to leave the phone and go. He will contact me in 25 - 30 working days.
So give them as i guess dat u have tried a lot to get ur fone alright..
Rest depends dat if u can live without ur fone for a month:beer:
Sent from my Micromax A110 using xda premium
WildSDI said:
He told me to leave the phone and go. He will contact me in 25 - 30 working days.
Click to expand...
Click to collapse
call them again and again. ..at period of 3-4 ..days. .. they will give u....
OK will try. Service is pathetic.
You got no other choice buddy.....:beer: have beer and forget all grief:beer:
Further problems. Touch was working intermittently. Whenever it was cold or damp, touch would become unresponsive. After restarting for a few times, or on exposing to sunlight for 10-15 mins it would correct itself.
I took it to the service center today and they fixed it so that no touch works. Now I'll have to send it under warranty and it will take 25-30 working days.
WildSDI said:
Further problems. Touch was working intermittently. Whenever it was cold or damp, touch would become unresponsive. After restarting for a few times, or on exposing to sunlight for 10-15 mins it would correct itself.
I took it to the service centre today and they fixed it so that no touch works. Now I'll have to send it under warranty and it will take 25-30 working days.
Click to expand...
Click to collapse
Do update the thread once you get the device back, I too am facing similar issues...and the service centre in noida (Satyam Communications) say that it will take at least 20 working days.
ankitaggarwal001 said:
Do update the thread once you get the device back, I too am facing similar issues...and the service centre in noida (Satyam Communications) say that it will take at least 20 working days.
Click to expand...
Click to collapse
I think a lot of people have the same problem. That's why such a simple problem like replacing the digitizer will take 20 days.
Related
Recently my S710 developed an annoying habit of having its screen randomly go black. It's not that the screen actually goes off, since there is still a back light and you can still see very faint image of what should be on screen if you look at it from a certain angle, but not enough for it to be useable.
It started happening after I flashed my rom to Gonzo's Mona Lisa, but I think that's more coincidence than anything else, since it happens with all the ROMs I've tried.
It's not a constant thing, either. It doesn't happen when I do anything in particular. I have noticed, weirdly, that when it does happen while I'm trying to write a text message, turning on caps makes the screen visible. As soon as I press anything else, it goes blank again. I usually just have to wait for it to return by itself. This is, as you can imagine, pretty annoying when you're trying to write messages.
I hate to think this, but reckon it's a hardware problem? I am really loathe to send it in for repair, I'm sure it will cost a fortune.
Hi i got the same trouble,
it became too anoying to use the phone
but the only solution is to bring it back to repair center because they have to change the mainboard and then you get an new IMEI number too.
hope you still have a warranty of the cellphone on it because it's almost the price of the phone if you wanna to be fixed the problem.
LiquidAx
Have you installed Mesh?
I have noticed that this only happens when the Mesh client is running.
networkguy said:
Have you installed Mesh?
I have noticed that this only happens when the Mesh client is running.
Click to expand...
Click to collapse
No dont know even "Mesh" so i m sure it was because the hardware, so decided after 2 month of having the problem to bring it back to the store and there they send it to a repair services after 4 weeks i got it back with a new front cover and new lcd module but the problem was still there and i had to wait another 4 weeks to get it back from the repair service and then like i said in my first post i got a new mainboard with a fresh new IMEI Now i m back with a new phone but i waited 8 weeks
so i dont think it's because a software . Because i tested 2 month before sending it to fix the problem (with warranty )
LiquidAx
Hm, How long is warranty? A year? In that case, I do have a warranty. Sounds like this is gonna be a rollercoaster ride, especially considering how reluctant people in my country are to do anything without trying to make it seem like it was your fault.
If you want to take advantage of the warranty, you will have to flash back the original ROM of course.
frauhottelmann said:
If you want to take advantage of the warranty, you will have to flash back the original ROM of course.
Click to expand...
Click to collapse
Yes you have to restaure the original flash, and the warranty is 2 year because mine it had 1 year and 3 month old when i to it to the repair service
for the problem they can not fix it in another way i m sure of that so i guess it's not your fault at all or you have to ask a new one
hope you will go ASAP to the repair service
LiquidAx
Oh, I have flashed back to an original HTC rom just out of curiousity that it might fix it . Thanks, I'm sure I'm on a pretty big mission here.
My glaxy R is not giving proper touch responce. touch responce is very good while the charger or USB cable is connected. but as soon as I remove the cable touch becomes hard i need to puch 2 to 3 times to get proper reponse. I took the mobile to the service center They told me that it has got water & need to replace the Display panel. But I have never let the divece to the water. Any help please. & after this problem battery life is also effeted it is standing only hardly a day or a day & half.
tanveer4m said:
My glaxy R is not giving proper touch responce. touch responce is very good while the charger or USB cable is connected. but as soon as I remove the cable touch becomes hard i need to puch 2 to 3 times to get proper reponse. I took the mobile to the service center They told me that it has got water & need to replace the Display panel. But I have never let the divece to the water. Any help please. & after this problem battery life is also effeted it is standing only hardly a day or a day & half.
Click to expand...
Click to collapse
yes buddy they are correct this is because of the water, use hair drier or similar one which blows hot air then blow some hot air through charger pin so that it will drain the water in the mobile....
Note: use this for just few seconds or else it may damage the other parts...
touch problem
tanveer4m said:
My glaxy R is not giving proper touch responce. touch responce is very good while the charger or USB cable is connected. but as soon as I remove the cable touch becomes hard i need to puch 2 to 3 times to get proper reponse. I took the mobile to the service center They told me that it has got water & need to replace the Display panel. But I have never let the divece to the water. Any help please. & after this problem battery life is also effeted it is standing only hardly a day or a day & half.
Click to expand...
Click to collapse
Step One:
Dear, you can ask the SSC executive that if its so, then when I connect the charger or USB how does it working smoothly..?
The SSC guys are seriously Nuts. They just want to drag the matter from there soldiers to the customers. so, don't become fool from them. Ask them to give proper reason. Be clever & ask them to give proper response else you will report a case in Consumer Court.
Step Two:
If its correct as per MJ, then do what MJ said & Praise to GOD.
Ooopssss !!! this guy say he never dropped his phone into water but SSC say, it has been damaged...
guys, i have a question, i frequently, clean my screen with water or colin (sometimes),
most of the time with water, only screeen and then wipe the screen,
will this affect ???? should i stop doing it ?????????
chandrus1983 said:
Ooopssss !!! this guy say he never dropped his phone into water but SSC say, it has been damaged...
guys, i have a question, i frequently, clean my screen with water or colin (sometimes),
most of the time with water, only screeen and then wipe the screen,
will this affect ???? should i stop doing it ?????????
Click to expand...
Click to collapse
U can use water to screen the display bt take vry vry less water i also do the same n dont let the water go in the charging point.
Dats my opinion bt remember no excessive water usage!!
Kartik pat said:
U can use water to screen the display bt take vry vry less water i also do the same n dont let the water go in the charging point.
Dats my opinion bt remember no excessive water usage!!
Click to expand...
Click to collapse
i just take 2 or 3 drops,
and no, i never go near USB port...
I had the same problem and then suddenly my phone stopped working... ended up having my motherboard replaced as the ssc guys just couldn't detect the issue..
From my galaxy R
device stopped
vbz89 said:
I had the same problem and then suddenly my phone stopped working... ended up having my motherboard replaced as the ssc guys just couldn't detect the issue..
From my galaxy R
Click to expand...
Click to collapse
the problem was there & the device was running fine in this condition from two to three months but today my device is completely stopped not turning on i tried everything removing the battery & replacing the battery connecting to the pc's but it is of no use it is completely dead. I think I shall have to visit once again to the service center. I am afraid here the service centers are not good (KSA) they just want to fool me once again here there are no consumer courts to log a complaint for them i just have to befell what they say. so i am here to look if the same problem have face by anyone.
tanveer4m said:
the problem was there & the device was running fine in this condition from two to three months but today my device is completely stopped not turning on i tried everything removing the battery & replacing the battery connecting to the pc's but it is of no use it is completely dead. I think I shall have to visit once again to the service center. I am afraid here the service centers are not good (KSA) they just want to fool me once again here there are no consumer courts to log a complaint for them i just have to befell what they say. so i am here to look if the same problem have face by anyone.
Click to expand...
Click to collapse
Its ok buddy. Once they accept ur mobile then they have to return it with total repair. So dont worry and ask them for repairing..:thumbup:
Sent from my GT-I9103 using xda premium
I don't know what to do with this mobile yesturday it was swtiched OFF full day & night. today when I try to turn on turn it is On what's the problem I don't know. I can't even take it to the service center because the mobile is running fine now.
tanveer4m said:
I don't know what to do with this mobile yesturday it was swtiched OFF full day & night. today when I try to turn on turn it is On what's the problem I don't know. I can't even take it to the service center because the mobile is running fine now.
Click to expand...
Click to collapse
Its great buddy.. Then wait and if touch wont work great again. Go to SSC.
Sent from my GT-I9103 using xda premium
tanveer4m said:
My glaxy R is not giving proper touch responce. touch responce is very good while the charger or USB cable is connected. but as soon as I remove the cable touch becomes hard i need to puch 2 to 3 times to get proper reponse. I took the mobile to the service center They told me that it has got water & need to replace the Display panel. But I have never let the divece to the water. Any help please. & after this problem battery life is also effeted it is standing only hardly a day or a day & half.
Click to expand...
Click to collapse
I am having the same problem as tanveer4m. the touch will become responsive only when charging. In addition, the charging indicator is kept flashing eventhough i'm not connecting it to any power source. so, when the charging indicator is flashing, the phone is responding well, but when the battery reach below 20%, the charging indicator will not shown and the phone will become irresponsive. Can anyone help me with the problem?
i am currently using blueberry rom, and i tried to change to titanium kernel but the problem still persist.
eamz said:
I am having the same problem as tanveer4m. the touch will become responsive only when charging. In addition, the charging indicator is kept flashing eventhough i'm not connecting it to any power source. so, when the charging indicator is flashing, the phone is responding well, but when the battery reach below 20%, the charging indicator will not shown and the phone will become irresponsive. Can anyone help me with the problem?
i am currently using blueberry rom, and i tried to change to titanium kernel but the problem still persist.
Click to expand...
Click to collapse
problem will be solved when you use the mobile for long time. I didn’t do any repair for my mobile it is running fine now & then but he problem is still there. Sometime it run’s absolutely fine without having any problem.
what you mention is the same problem was there for my mobile flashing, irresponsive touch
Canvas 2 touch gone mad, it itself do anything (looks like it is over sensitive and the air touches it) it randomly starts doing anything
yesterday night as the battery was low i thought to put it off and i turned it off (very hard to turn it off as it touched anything) and at the day i found some sound coming from mobile (the selection sound was on from the sound profile) then i saw it was doing sms and the keyboard was swiftkey it was swypeing all around (has ghosts are doing it)
Plz help
Tried different rom but it was all around and in recovery also the touch sometimes stop responding (TWRP)
[Solved]
Shown it to the Service Center and replaced the touch screen...[Solved]
Hey try flashing cwm recovery as it is not touch sensitive i.e. u have to use ur volume keys and power key to operate it.
Then flash other custom roms and if nothing happens u can flash stock rom via sp flash tools to get ur warranty back. Then u can get it repaired via service centre.:thumbup:
Sent from my Micromax A110 using xda app-developers app
[email protected] said:
Hey try flashing cwm recovery as it is not touch sensitive i.e. u have to use ur volume keys and power key to operate it.
Then flash other custom roms and if nothing happens u can flash stock rom via sp flash tools to get ur warranty back. Then u can get it repaired via service centre.:thumbup:
Sent from my Micromax A110 using xda app-developers app
Click to expand...
Click to collapse
thank you i had gone to service center they told the touch screen should be replaced this will take 10-12 days
But i hope that they will not charge anything....
Don't charge ur mobile near television set...
Never Charge your mobile near television or any electronic device which having producing ecectro-magnetic radiation, which is strong near by this devices.... I got same problem, then i observed that this happens whenever i repeatedly charge my phone nearby my television. Then i stop doing this. I switched off my phone, took battery out kept it like this for 3-4 hours. then switched on. it showed very little ghost touches at first. after 1 days of using phone without charging near by television, GHOST TOUCH completely dissapeared, Since then(2 months) i didn't experienced such Ghost Touches. Hope information may help.
Good observation:thumbup:
I never thought of even such a reason..
xyz
i also faced this problem first time i face it when i was charging my phone but it automatically works perfect the next day.
is now your device ok
dpbarik said:
Never Charge your mobile near television or any electronic device which having producing ecectro-magnetic radiation, which is strong near by this devices.... I got same problem, then i observed that this happens whenever i repeatedly charge my phone nearby my television. Then i stop doing this. I switched off my phone, took battery out kept it like this for 3-4 hours. then switched on. it showed very little ghost touches at first. after 1 days of using phone without charging near by television, GHOST TOUCH completely dissapeared, Since then(2 months) i didn't experienced such Ghost Touches. Hope information may help.
Click to expand...
Click to collapse
exactly causes of electro-magnetic radiation..
I had a similar problem. I was told at the service center that it is because of sweat or water on the finger tips. After a few weeks display became corrupted. This was not covered under warranty and had to be paid for (Rs. 2200/-). Now 1 month after changing display, touch has become non responsive. This was happening in cold climes only(Bangalore) or when I spent the night in a A/C room. Used to correct itself on exposure to sunlight for 10-15 mins. Today I took it to the service center and he fixed it so that touch stopped working all together. Now I'll have to send it for replacement which will take 25-30 working days. Should never have bought Mmx. Cheap Chinese rebranded stuff.
did you finally get your device back from the service centre?
In how many days did they finally return your phone?
Yaa I got my phone after 28 days
Sent from my Micromax A110 (Canvas 2) using xda premium
Killer.shubham said:
Yaa I got my phone after 28 days
Sent from my Micromax A110 (Canvas 2) using xda premium
Click to expand...
Click to collapse
Cool, i got my phone a couple of days back....they didn't have the parts necessary and i was after them for getting the phone at the earliest, so they replaced my entire handset.
[email protected] said:
But i hope that they will not charge anything....
Click to expand...
Click to collapse
Since the problem is not created by you, you shouldnt be charge anything. The phone also needs to be within the warranty period.
The same issue happened with my friend and his phone was under warranty. He was not charged anything. However he go the phone after 47 days.
ankitaggarwal001 said:
Cool, i got my phone a couple of days back....they didn't have the parts necessary and i was after them for getting the phone at the earliest, so they replaced my entire handset.
Click to expand...
Click to collapse
Entire Handset...... gud...:highfive::highfive:
Thanks.
Killer.shubham said:
Entire Handset...... gud...:highfive::highfive:
Click to expand...
Click to collapse
Thanks buddy...I made their lives hell
Used to trouble them on a daily basis, also was in constant touch with mmx cust care via emails and phone numbers. :victory:
Killer.shubham said:
Canvas 2 touch gone mad, it itself do anything (looks like it is over sensitive and the air touches it) it randomly starts doing anything
yesterday night as the battery was low i thought to put it off and i turned it off (very hard to turn it off as it touched anything) and at the day i found some sound coming from mobile (the selection sound was on from the sound profile) then i saw it was doing sms and the keyboard was swiftkey it was swypeing all around (has ghosts are doing it)
Plz help
Tried differnet rom but it was all around and in recovery also the touch sometimes stop responding (TWRP)
Click to expand...
Click to collapse
@Killer.shubham i think 2 things you should never do, keep the phone close to television, fridge or microwave, it can misbehave. Always use an original charger if possible, those chinese ones can cause this, i have had the same problem with my Blackberry. That dup charger used to even charge faster but later on when i realised what damage it was doing, i stopped using it.
COBSolutions said:
@Killer.shubham i think 2 things you should never do, keep the phone close to television, fridge or microwave, it can misbehave. Always use an original charger if possible, those chinese ones can cause this, i have had the same problem with my Blackberry. That dup charger used to even charge faster but later on when i realised what damage it was doing, i stopped using it.
Click to expand...
Click to collapse
I would like to add my observation.
I have seen this behaviour particularly while charging my handset in a railway coach.
So I have to switch-off my handset while charging.
I bought the smartphone about 10 months back, so it is very much in the warranty period.
Recently, the phone started showing some problems. It responds to touches that are not even made.
It is very hard to explain.
Say an invisible man using your phone and all you see is the screen responding to his touches!
Please reply asap.
i have heard the service centers don't pay heed to your problems. is that, by any chance, true?
Swapnil 1993 said:
I bought the smartphone about 10 months back, so it is very much in the warranty period.
Recently, the phone started showing some problems. It responds to touches that are not even made.
It is very hard to explain.
Say an invisible man using your phone and all you see is the screen responding to his touches!
Please reply asap.
i have heard the service centers don't pay heed to your problems. is that, by any chance, true?
Click to expand...
Click to collapse
Is it rooted? does it have a custom rom/kernel?
Try changing screenguards
Does this happen when connected to a charger?
Try cleaning the screen... make sure it isnt wet
Swapnil 1993 said:
I bought the smartphone about 10 months back, so it is very much in the warranty period.
Recently, the phone started showing some problems. It responds to touches that are not even made.
It is very hard to explain.
Say an invisible man using your phone and all you see is the screen responding to his touches!
Please reply asap.
i have heard the service centers don't pay heed to your problems. is that, by any chance, true?
Click to expand...
Click to collapse
this usually happens when you use a bad battery or a local charger for long time, if you are not using mmx charger then try charging your device via pc, this might solve the problem after some time, but the best thing is claim the warrenty
Sent from my Micromax A110Q using xda app-developers app
charge your mobile form mmx charger properly and lock the screen every time you don't use the phone. if your mobile is root just restore it.
Adil Rishi said:
charge your mobile form mmx charger properly and lock the screen every time you don't use the phone. if your mobile is root just restore it.
Click to expand...
Click to collapse
i have no words... no words at all
you're like a monkey with a phone
Bad charger or Moisture
Bad Charger or moisture could be the culprit. You can try USB charging for some time say 5 days to solve the bad charger problem. For the moisture problem i always do this. I put the phone without battery and opened in a bag of raw rice. and then reassemble it in after a few hours. This can be done for wet phone also, i mean say u got drenched in rain with the phone in your pocket. so its better to do this before switching on the phone. I am told it takes care of static current if any.
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
Click to expand...
Click to collapse
Didn't you mess with anything in Developer options?
_jis_ said:
Didn't you mess with anything in Developer options?
Click to expand...
Click to collapse
No. Infact i haven't even unlocked the developer options.
bhavik_kk said:
No. Infact i haven't even unlocked the developer options.
Click to expand...
Click to collapse
Did you activated some gestures? Settings / Advanced / Gestures...
If not then do factory reset, if it doesn't help then RMA.
Double tap to wake up and finger print gesture are the only 2 things which are turned on.
Then do factory reset, if it doesn't help then RMA.
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
After my last post in this thread, i had uninstall a gallery app by SB studios(available on play store) and since then the problem has stopped. I have a replacement date till 7th July....will wait till 6th and in case the problem occurs even once, ill put up a replacement request.
Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
Click to expand...
Click to collapse
Just chiming in, I don't see how a loose battery will cause the phone to hang up and reboot. A loose battery will be a fire hazard. A loose battery connector could short circuit the phone and/or make the phone loose power instantly.
I suggest you reset your phone again and if the problem persists get a replacement. Don't wait for the last day, you'll have to convince the CSR to accept the RMA.
Already place a replacement request. I received a call from flipkart today noon, asking me to start the phone in safe mode and see if the problem persist, do a factory reset. Wierd part was the phone even hung when i was in safe mode. I have informed flipkart abt the current state of the phone and they are sending some technician to my residential place check the phone.
@bhavik_kk That's good to hear, keep us apprised!
The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.
I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.
Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.
This phone is a joke! It is starting to look as bad as the Samsung Galaxy Fold. Way too many issues need to be resolved. Asus rushed it out in an attempt to compete and they are falling on their faces hard. Don't believe me...just do the research on the many, many issues.
bhavik_kk said:
Hi , got this phone 3 days back and have observed that the phone hangs and switches off automatically. This has happened while viewing photos in the gallery or clicking a photo and the last time it was while changing brightness. Any clue why is it behaving this way?
Click to expand...
Click to collapse
Siddharth13 said:
It is happening with me as well. It switches off and then goes into a bootloop for 5 mins before it starts. I talked to the customer care and they sent a technician but all he did was reset the phone. The problem didn't go. So I filed a replacement for the product. What I could deduce from this (might be wrong) is that this issue has something related to the loose battery(watch Jerryrigeverything's teardown vid) placement gone wrong in Zenfone 6. Either way, if I didn't misunderstand your issue then maybe you should also get your varient replaced.
Click to expand...
Click to collapse
kwongwt said:
I have the same problem too. It happened after the latest update three days ago. It happened twice while I exit playing clash royale and repeatedly after I exit the camera APP. The phone will turn off and Bootloop after displaying the Asus logo. It will boot normally if I hold down the volume down and power keys together ( Don't ask me why... )
I did a factory reset and after first time setup it just shut down and refuseD to boot at all this time.
I'll have to take it to the local service center later.
Click to expand...
Click to collapse
mohitgarg7 said:
Me was also facing that issue and still sometime phone hangs and only black screen, then i have to hard restart the phone.
Hope Asus will come provide update to fix it.
Click to expand...
Click to collapse
Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?
bhavik_kk said:
The technician from Flipkart.com visited and all he did was a hard reset ....and said the issue will be resolved and left. The phone still switches off suddenly and take atleast 30-45 mins to turn on....as it goes into bootloop..aur the phone screen just simply flickers. I can't even place another return request on the flipkart website and it pops up an error, 'somethin went wrong'... Worst experience with flipkart. #Asus India....please help me with this.
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Just call the customer service again (take the number from the website). You'll again get frustrated while explaining a new person the whole problem all over again. They'll send the technician again (hopefully the same one). Just tell him that the reset didn't work (or record a video of the bootloop) and he'll approve the replacement. It worked for me (got the replacement) and hopefully will work for you too.
_jis_ said:
Are you all from India?
Do you have the same mobile operator or not?
How old is your SIM card?
Are you using VoLTE?
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I am from Hobg Kong. My phone was functioning well before the latest update last week.
Its funny when I took my phone to the service center it has rebooted by itself (I tried for an hour earlier but the phone has refused to boot no matter how I tried) and everything seens to be fine. Luckily I have recorded a video of the malfunction earlier at home to prove my case !
kwongwt said:
I am from Hobg Kong. My phone was functioning well before the latest update last week.
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What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?
_jis_ said:
What version was functioning well for you?
What version broke your phone?
Did you use VoLTE prior to boot loop?
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My phone is not with me so I cannot tell you exactly which version it was. As I said, it was Ok before the latest upgrade a few days ago. I have been using volte since day one. I doubt it caused the problem because when reboot happened, I was at home using WiFi.