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HTC Touch Pro screen replacement

Greetings.
I woke up this morning and my HTC touch pro wasn't at the usual place(my desk) so I call the phone to see where it is and it appears it was at a part of my bed where there's a piece of iron.
The screen is scratched pretty bad and the screen wasnt touch sensitive anymore when I was trying to move around in it.
Then I decided to restart the phone to see if that would help but the phone won't even boot up anymore.
Anyone know what I could do to get it to work again?
Also, where I could buy a new screen/how much one costs.
Thanks

Bump.. this is important :S

Thats weird that it won't even turn on. If it won't turn on it seems like something more serious that just the touch screen. If I were you I would try to get warranty replacement since its just scratches. If the touch screen were cracked then you'd be out of luck with warranty replacement.

I tried to buy a screen too but I gave up after I found out that the total amount is around 100 Euros to replace the screen and buttons...
And yes, it's weird that you could call your phone, but didn't manage to start it after reset. you definitely have to take it to service.

Try taking out the battery for like 10 minutes and putting it back in. Then Reboot...

Same HTC warranty repair covered 1st time but not the 2nd?!

I bought my phone new back in late December and only after about a month of use got the oil spot problem and my volume button would stick and bring up the volume control over and over basically making the phone unusable. So I got and RMA from HTC repair, sent it in, got it back about a week later but the volume button problem was still there. So I sent it in again and they finally fixed it. Here it is 5 months later, same exact problems come back "phone is still in warranty until 01/2010" so I call RMA center, tell them to submit an RMA with the SAME exact issues as before on my account and I send it in but this time they respond with this:
Diagnosis:
Newton ring (oil spot) indicates excessive pressure to LCD
Button failure
Suggested Repair:
Replace LCD and refurbish
Total Repair Price:
$202.57
What gives?! I call them and they say under the phones new circumstances the warranty is NOT covered so there is the charge. My question is how can they repair it the first time at NO cost under warranty and this time say it was excesive use and given that it has the EXACT same problems as before want to charge me for repair?? Am I justified in calling them and complaining?

Hello, I know this is a WAY LONG PAST RELEVANT ITEM for you, but I found your thread in my search. I have had similar problems before with HTC AMERICA, but this time they have gone too far, so I am bumping your thread for this occasion, and simply directing you to my current thread here:
http://forum.xda-developers.com/showthread.php?t=1002951
I would just like to ask if you would read Post #1 and tell me if the experience overall sounds similar in tone and attitude to the one you describe.
It disgusts me to read of your situation. The one that I am describing currently is for my HTC DESIRE, under warranty, warranty not being honored.
However, YOUR SCENARIO, and i realize it's now 2 years old, sounds more like my FIRST encounter with HTC AMERICA with a brand new HTC HERO, with a wifi receptor problem. (I still had my HTC /T-Mobile Wing and it was picking up WIFI signals perfectly everywhere, in my home, on the street, in cafes... but the new Hero -- no.)
HTC-AMerica diagnosed that indeed it was broken. The phone was just weeks old so I asked "don't i just get a new phone?" They said NO, WE HAVE TO REPAIR IT. So i was out of a phone for several weeks. Then it comes back. No charge, that's great. But same problem. Whatever they did, didn't fix it. I called and said this is ridiculous, they said "send it back, here is new RMA"...
I said "You're kidding right? A brand new phone, you repair it, it didn't fix it, same problem, and you want me to REPAIR IT AGAIN? Isn't it time you just give me a new phone?"
"No, per policy blah blah, we must repair it".... I told them they were nuts, and my warranty was useless, what is their problem, and I was now forced to use my SECONDARY INSURANCE with "SquareTrade.com" ---- They were of course like "whatever"
And SquareTrade paid out the full price of the phone within 48 hours.
That was with the HTC Hero.
I'd almost forgotten about that. because i then bought the HTC Desire, a phenomenal phone... til i had this recent warranty problem.
Anyway, I'm bumping your thread because i intend to make an issue out of this. Any help on your end would be great. (IE case # ect.... but, i total;ly understand you have long since moved on, so, don;t worry about it. Just bumping this is helpful. thank you.
/quicksite
Black6spdZ said:
So I got and RMA from HTC repair, sent it in, got it back about a week later but the volume button problem was still there. So I sent it in again and they finally fixed it. Here it is 5 months later, same exact problems come back "phone is still in warranty until 01/2010" so I call RMA center, tell them to submit an RMA with the SAME exact issues as before on my account and I send it in but this time they respond with this:
Diagnosis:
Newton ring (oil spot) indicates excessive pressure to LCD
Button failure
Suggested Repair:
Replace LCD and refurbish
Total Repair Price:
$202.57
What gives?! I call them and they say under the phones new circumstances the warranty is NOT covered so there is the charge. My question is how can they repair it the first time at NO cost under warranty and this time say it was excesive use and given that it has the EXACT same problems as before want to charge me for repair?? Am I justified in calling them and complaining?
Click to expand...
Click to collapse

Digitalizer not working

Last night I was going to bed and tried to set up an alarm for the morning after. I then noticed that my PDA doesn't respond to touches. Everything else works just fine. There are some ripples on the screen and they can be noticed if you view it at a low angle. Here's how it looks:
As a new user I'm not allowed to post a link so here is the image address-> img694.imageshack.us/i/csc0717.jpg
The devise hasn't been abuse in any way. It hasn't been exposed to high nor too low temperatures(outside yesterday evening was around -2 ~ -3 degrees Celsius). Although I think that the short call I made(less than 10 seconds) couldn't have been enough to let the cold damage it. After and before that it has been in my trousers pocket.
Can anyone tell me what could have done this?
P.S. Digitizer - my mistake

Can't tell you what is the problem with your device but if it's digitizer you can get a cheap one here http://www.dealextreme.com/details.dx/sku.32150
it's just you have to wait a few weeks for it to come (at least I had to with some other things I bought on DX)
and I didn't buy this digitiser so I can't tell you more about it.

Hi!
have you put the screen protector on it anytime recently? If so, remove it and try again. I had this also once - bought and screen protector from the local HTC dealer, put it on (done it always so it wasn't the first time) and after a while I had the same problem as you. I did everyhting, hard resets, put a new ROM on..nothing. I also noticed the "oily spots" so I was frustrated. Finally I removed the protector and all of the sudden everything worked again.
I then bought a new protector and put it on very gently, I almost didn't push the portector on the screen and it works again. Still don't know if it was just a bad protector or what ws wrong. Try it..much simpler and easier than to go for a new digitizer.
[email protected]

The last time I've put a new one was November and to be honest I didn't expect it to last this long... after all a six-pack cost about $4
Can't try it now though cause the device is still in warranty and I returned in the shop for repair. I'm going to phone the guys there and inform them and I hope it works, cause they said that the problem is from the OS and reinstalling it will fix the problem. Don't think that it'll help but after giving it to them it's their problem to fix it I just want it working and if possible - faster
P.S. Did your digitizer stopped working at all or you'd have to push really hard to respond?

I have the same problem, I heated the screen with a air blower and the screen started responding. I don t think it is a permanent repair but at least it saves the day. This is my first day of repair so I don't know how long it will last.

End of april I tried extreme heat and cold on the screen and all of a sudden it started responding again. I still have that oily look on the lcd but it is working properly for almost 2 months now. (Just a quick update) (In the meantime I ordered spare LCD to replace it next time it stops responding)

So long S7 Edge, so long Samsung

Early last month, the phone went to the familiar black screen and wouldn't start. Based on past experiences, I let it run over night until the battery finished and then went to recovery and wiped cache. But the operation lasted close to one hour without any progress, so I restarted it. Still it wouldn't start, and I tried again to get to recovery mode, but this time there was no recovery mode. So it needed to be re-flashed, I thus thought, just as it did twice during the past year.
I was/am a long-term world traveller, and luckily I was in a city then. So I spent some efforts and found a repair shop and had the guy flash it. He seemed to have completed the flash but before I could fully login I got the black screen again on the spot. There was nothing we could do to get out of the black screen but to let the battery drain. So I paid him for the flash and went back to my apartment, and again let it run over night to drain the battery. The next morning when the battery was finished and I charged it up to about 30%, then I tried to start. But it only went to the Samsung logo without going forward. The recovery mode was back though, so I could switch it off. I was going to another city that day so I didn't have any chance to go back to the repair shop.
So about 10 days later when I reached another big city, I found another repair shop to get it flashed again. When I got there he did a couple normal starts, but when he was trying to go to recovery, the screen went to black again. So I had to take it back to my apartment waiting for the next morning.
The next morning I found an official Samsung repair centre in the city. So I went and left the phone there to get checked/fixed. The day after, I called and was told that it had problems in the main board. To replace it would cost about the same as buying a new phone.
Well that was very upsetting. I was/am not in the country where I bought the phone, so no warranty could I rely on.
The only thing I could try was to see if someone would buy it. So I went to a couple shops with the phone under black screen. One place offered me about $200 just for the screen. Well the phone costed me $600 just one year ago and it had been given excellent care throughout. Now just $200? But for a dead phone that sounded fine for me.
I bought it new. I never tempered it, nor had I given it heavy tasks. It was just to aide my travel: photos, maps, hotel booking, browsing the internet, and so on.
Had it been a good phone for me? I would say that the only thing I liked was the camera. Very good under low light.
But the GPS had been very slow. At times I had to wait for a minute to get my location under open sky.
The compass on the map was also very indecisive. Often times I got the opposite direction. So often I had to do the famous swing dance on the street to get it correctly.
The first big problem I had was the dark bands on the screen in about three months I got it. Samsung said the screen had to be replaced. But I was travelling in another country so no warranty would cover the replacement. I had to live with it. But luckily, after about a week, the screen came back normal.
Then after I got the long-awaited firmware upgrade it refused to start twice. I had to get it flashed. Imagine how much trouble that was for a world traveler. I couldn't flash it myself because I don't have a Windows computer!
Did I like the edge, or rather the no-edge? I probably would if I were an asura. But you see I need to hold a phone by hands. It just gave endless mistouches, and worries that it would slip off. A joke indeed for me.
Then the finger prints! All over the screen and the back. It just looked so dirty! Just as you would believe the phone is good at finger prints, the sensor was simply not very effective. Many times, enough failures required me to wait for a minute before retry.
The battery life was just so-so. It hardly lasted a day without me having to refrain from ordinary usage. So some would argue that it's got fast charging. But what can you do when you are outing for the whole day and relying on the GPS to go back? Ye, battery banks?
The WiFi reception was very poor. Often times when other phones worked well with WiFi, this phone complained about it. What was going on?
And the speed? Well it was not too slow, but for a top-of-the-line phone, it was just crawling. I never used it to play any games, but the response of launching and handling any app was simply not fast enough. Blame it on the multitudes of bloatware? I don't know.
And the random freeze and reboots? Although it did not happen as often as on a crappy phone, it happened quite a few times in the year.
And the renowned black screen of death, with or without the blue light on. Very scary. It happened also quite a few times. Initially it was worry and sleepless research. But then it made me an expert on how to deal with it.
And the long time or never for system or security updates?
So all in all, for my need of a reliable phone for serious use, I am happy it passed away.

Ok.

You were unlucky and got a defective one. I had to go to Sammy for having the same Black screen and constant freezes. They replaced the board with a New one that was made in march this year. The phone has been perfect ever since. I get usually almost 2 days of battery from it and flawless speed.
What i learned is that a low percentage of People that bought the phone in the day one had defective boards were the soc had problems.
But i get your frustration about the problems you had. I had the same toughts but decided to take a chance in trying to get it repaired.

Really bad luck on defective phone and/or most likely from the first batch... all the phones got a lot of those at first.
On the side note, why the phone is not under warranty if you didn't root it? Isn't the warranty 2 years and shouldn't they repair it charge free?

I don't mean to sound rude. But someone paid 200 dollars for a phone which you say was defective. He did this not for the screen but because 100% this was a software issue and not hardware. If you spent all the effort going to 2 repair shops you could have spent half the time flashing your carriers firmware from Sam mobile or even a custom rom on your own.
Im not trying to be rude but the S7E is an extremely powerful tool. There aren't any moving parts. The phone was fixable.

Spare Charger With Assurion Replacement Phone from Sprint.

I got the Essential phone from Sprint basically the first day it was available from them, in September of last year, and I have liked the phone very much. However, within a month and a half of purchasing it, I dropped it on the sidewalk in NYC and got a very bad series of cracks in it. I am paying for insurance from Sprint, but even with the insurance, I was told it would cost me $200 to fix, basically because they could not replace the screen, they were going to give me a new phone. At the time, I was a little tight with cash and did not want to spend that, so I decided to live with the issue, which at that time was mostly just visible cracking on the screen. However, in the month's since then, the screen got worse, it started reacting erractically to my touch, and black smears started appearing on the screen. Finally, last Saturday, the phone went blooey, to use a technical term, the screen abruptly became almost totally unresponsive; I could not reliably open apps by clicking on the icon on the screen, and the phone often acted as if I was pressing other apps when I was not even touching the screen at all--it even turned on the flashlight by itself several times.
So at this point, I had no choice but to bite the bullet and finally pay to get the phone replaced. Of course, at this point the cost had gone up by about $50, but what do you expect. I no longer trust Essential's word that I don't need a case or screen protector, so I have gotten an Incipio case and a Skinomi screen protector. I have had the phone for 2 days and the case/screen for 1, and so far, so good, but obviously it is a little early in the game.
However, I have one issue, when I was in touch with Assurion, the Sprint insurance company, about getting the replacement, I was happy when they told me I would be shipped a charger with the replacement phone. I still have the one the original phone came with, and it works fine, but it's always nice to have a backup. However, the charger they sent is not the same kind as came with the phone. That was a USB-C to USB-C charger, whereas the one that came with the replacement phone is a standard USB to USB-C charger, the company name is Griffin on the charger, and it does not work very well at all. I have left the new phone connected to it for hours, and it pretty much stays status quo; the power doesn't go down, but it doesn't go up either. The original charger works fine with the phone, so the problem is not the phone itself.
Has anyone else there had this issue? Were you able to resolve it?

maltydog said:
I got the Essential phone from Sprint basically the first day it was available from them, in September of last year, and I have liked the phone very much. However, within a month and a half of purchasing it, I dropped it on the sidewalk in NYC and got a very bad series of cracks in it. I am paying for insurance from Sprint, but even with the insurance, I was told it would cost me $200 to fix, basically because they could not replace the screen, they were going to give me a new phone. At the time, I was a little tight with cash and did not want to spend that, so I decided to live with the issue, which at that time was mostly just visible cracking on the screen. However, in the month's since then, the screen got worse, it started reacting erractically to my touch, and black smears started appearing on the screen. Finally, last Saturday, the phone went blooey, to use a technical term, the screen abruptly became almost totally unresponsive; I could not reliably open apps by clicking on the icon on the screen, and the phone often acted as if I was pressing other apps when I was not even touching the screen at all--it even turned on the flashlight by itself several times.
So at this point, I had no choice but to bite the bullet and finally pay to get the phone replaced. Of course, at this point the cost had gone up by about $50, but what do you expect. I no longer trust Essential's word that I don't need a case or screen protector, so I have gotten an Incipio case and a Skinomi screen protector. I have had the phone for 2 days and the case/screen for 1, and so far, so good, but obviously it is a little early in the game.
However, I have one issue, when I was in touch with Assurion, the Sprint insurance company, about getting the replacement, I was happy when they told me I would be shipped a charger with the replacement phone. I still have the one the original phone came with, and it works fine, but it's always nice to have a backup. However, the charger they sent is not the same kind as came with the phone. That was a USB-C to USB-C charger, whereas the one that came with the replacement phone is a standard USB to USB-C charger, the company name is Griffin on the charger, and it does not work very well at all. I have left the new phone connected to it for hours, and it pretty much stays status quo; the power doesn't go down, but it doesn't go up either. The original charger works fine with the phone, so the problem is not the phone itself.
Has anyone else there had this issue? Were you able to resolve it?
Click to expand...
Click to collapse
What are the current outputs for the charger? It is most likely a QuickCharge block and the PH-1 does not support quick charge. It won't negotiate properly and because of that sometimes you'll plug it in and it'll charge pretty fast, other times it might actually start slowly dying. You need a USB PD (power delivery) charger. Also saying you no longer trust Essentials word because YOU dropped the phone isn't fair. Plenty of others have dropped it without issue. It really does suck that you happened to damage your device, but bashing the company because they didn't make an indestructible device is a bit harsh. Not trying to be a ****, just saying.