Greetings.
I woke up this morning and my HTC touch pro wasn't at the usual place(my desk) so I call the phone to see where it is and it appears it was at a part of my bed where there's a piece of iron.
The screen is scratched pretty bad and the screen wasnt touch sensitive anymore when I was trying to move around in it.
Then I decided to restart the phone to see if that would help but the phone won't even boot up anymore.
Anyone know what I could do to get it to work again?
Also, where I could buy a new screen/how much one costs.
Thanks
Bump.. this is important :S
Thats weird that it won't even turn on. If it won't turn on it seems like something more serious that just the touch screen. If I were you I would try to get warranty replacement since its just scratches. If the touch screen were cracked then you'd be out of luck with warranty replacement.
I tried to buy a screen too but I gave up after I found out that the total amount is around 100 Euros to replace the screen and buttons...
And yes, it's weird that you could call your phone, but didn't manage to start it after reset. you definitely have to take it to service.
Try taking out the battery for like 10 minutes and putting it back in. Then Reboot...
Related
Hello everyone,
Today i installed my parrot bluetooth carkit. And after i connected a couple of times my phone became unstable.
So unstable that i'm not able to tap the screen.....
I don't know what happened due that i have hard resetted the phone a couple of times and even switched from m-rom to energyrom 3.0 with the same results.
Only one thing that was strange is that the touch pro start up screen with the red characters in the right bottom.
That after i flashed m-rom to energy rom that the touch pro characters in the middle were still different like the way that are made in m-rom. With the addition : powered by m-rom
So this means that the phone doesnt format his core
Help please give me any advice.
UPDATE:When backlight is dimmed, it will be bright if i touch it once. Afterwards it will maintain the same.
I have tried several roms and tried to restore my SPL aswell, without any results till now.
I'm getting desperate now. Due that i stays in the screen of ALLIGNMENT, so i'm really not able to start up anything from now.
Have you dropped your device recently?
Try flashing a stock/shipped rom and hard-reset when after flashing the rom when you get to the "Tap here to set up your device" screen.
I have a OIL spot in the screen when i keep it in bright light.
This could be occured when the phone was inside my bag during my beach visit.....
I guess the phone turned liquid by the sun....
Does somebody ever experienced the same issue?
fone_fanatic said:
Have you dropped your device recently?
Try flashing a stock/shipped rom and hard-reset when after flashing the rom when you get to the "Tap here to set up your device" screen.
Click to expand...
Click to collapse
I have a oil spot, and the raster of the phone with little dots in visible in the ligt.
I have made a repair order at HTC.
Which didn't satisfy me at all!
They told me that it is not covered by warranty. I was shocked, this will cost me around 70 euro to fix, and my shop warranty is still valid. So i called the shop to explain this.
And they said if this is not caused by a user, we will change the phone, but first we what to have a diagnose from HTC.
So i decided to let HTC pick up my phone . They will have a repair time of 5 up till 10 days.
That's fair, but i'm not really happy with this situation. Because i think that the screen is the most harmful component. And this means that if this part fails that my phone becomes obsolete.
I will post my conclusion after i got my phone repaired.
I will return to the STOCK spl and the original rom just for warranty purposes.
dont tell them that you spilt anything on it or dropped it. Although they will be able to tell if there is water damage to the device you might get lucky and they won't notice.
Now is the oil spot from leaving it in the sun or suntan lotion getting in the device?
fone_fanatic said:
dont tell them that you spilt anything on it or dropped it. Although they will be able to tell if there is water damage to the device you might get lucky and they won't notice.
Now is the oil spot from leaving it in the sun or suntan lotion getting in the device?
Click to expand...
Click to collapse
Nope nothing happened at all.
Thats the strange thing about this situation.
I was in the shadow of the sun and the bags were only filled with clothes. So it didn't drop or something else.
I was able to use my phone during the day.... and was getting more unresponsive during the time that went by.
So i will not accept any blame of myself, due that i have a warranty of 1 year from the factory which will not cover your display :S
But also have the store warranty... So i told the store that i will return the phone if there are any costs.
The store told me that they will wait on the diagnose of HTC which i have sent it to myself to reduce the time.
If the diagnose tells that it's not my fault, then i can return my phone probably.... He couldn't promise it due that i want to see the diagnose first.
So I will wait on HTC's conclusion.... And i'm afraid that they will try to blame me for it....
They better not I will be a pain in there arses
Hello, I have exactly the same problem. After flashing from energyrom 3.0 to Aurora, a few hours later, i couldn't get my phone out of lock. (slide a button to the right or left on your touchscreen)
I tried a soft reset, but the phone started up with the same locked screen. So, i tried a hard reset. From that moment on i got stuck at "align screen". I ve flashed several times with several ROM's but nothing. (by the way, whatever rom i install, the first screen always says: Energyrom by NTGZ28)
I used the trick to paste welcome.not on the micro card, to bypass the align screen. That works, but the touch screen doesn't work. I 've removed the protection of the screen, but that doesn't make a difference either. My device didn't fall, came into contact with water or anything that could harm the thing. Oh, when the backlight is dimmed, the screen reacts to tapping it. Please help me out ??
resolt the issue. Because of a lot scraches (spelled ok?), i removed the protective screen. When i put the new screen on, everything worked !
hivesnl said:
I have a OIL spot
Click to expand...
Click to collapse
i had does as well and then touch screen stopped working..
had to replace digitizer, unfortunately had to replace LCD screen and digitizer at the end (was not able to separate digitizer from LCD)
Anyone else who owns a Touch Cruise have their touch screen just stop functioning altogether? I came back to use my phone which was just sitting in the car and the touch screen no longer works...Obviously this did not happen due to being dropped, though it was a little warm nothing unusual by any standard.
All the hardware keys work, everything else...just the touch screen is dead. Has anyone else had this happen and if so were there any steps to reviving the screen or was replacing it an option, if so what did you do?
Free Man said:
Anyone else who owns a Touch Cruise have their touch screen just stop functioning altogether? I came back to use my phone which was just sitting in the car and the touch screen no longer works...Obviously this did not happen due to being dropped, though it was a little warm nothing unusual by any standard.
All the hardware keys work, everything else...just the touch screen is dead. Has anyone else had this happen and if so were there any steps to reviving the screen or was replacing it an option, if so what did you do?
Click to expand...
Click to collapse
I had this problem with mine, it was just to send it to their lovely repair center through the dealership since I still got my Warranty, they exchanged the front panel, witch senses the touching. Depending on where in the world you live you should be able to by a separate one, or get it repaired by them. I hope it solves for you...
Thanks, I am well out of the 1 year warrant and in the US, which is not even where this phone was originally warranted so there is no chance of that.
I believe the cost of repair outside of warranty, and the time it would take that I would be out of my phone would not be worth it. I am hoping that I could purchase a replacement screen and repair it myself...Anyone have any direction here to do so?
Let me clarify something in regards to the malfunction. The screen itself is still visible and I can see everything as I would normally on a fully functioning lcd screen...The screen simply does not respond to any touch!
Touch Screen stop
hi i install the wwe-hero-3g and it stop it say"Tap the screento setup the windows" my phone is a at&t 8525 so what can i do.
i have the exact same problem. makes the phone useless
Hi try getting into the screen set up, ie where you tap the screen on first boot. You can use the program "mymobiler" to operate the screen through the computer.
Hope this helps!!
Same ****..
Have the same silly situation. Can´t even install the above program as it is impossible to respond "yes" to question about installing.
Have just ordered a replacement digitizer from this source:
http://www.chinaontrade.com/advanced_search_result.php?keywords=htc+digitizer&categories_id=
Don´t know if I will be able to fix it and I have also ordered a new Iphone as
I´m getting tired of all the problems with my loved Touch Cruise.
Last night I was going to bed and tried to set up an alarm for the morning after. I then noticed that my PDA doesn't respond to touches. Everything else works just fine. There are some ripples on the screen and they can be noticed if you view it at a low angle. Here's how it looks:
As a new user I'm not allowed to post a link so here is the image address-> img694.imageshack.us/i/csc0717.jpg
The devise hasn't been abuse in any way. It hasn't been exposed to high nor too low temperatures(outside yesterday evening was around -2 ~ -3 degrees Celsius). Although I think that the short call I made(less than 10 seconds) couldn't have been enough to let the cold damage it. After and before that it has been in my trousers pocket.
Can anyone tell me what could have done this?
P.S. Digitizer - my mistake
Can't tell you what is the problem with your device but if it's digitizer you can get a cheap one here http://www.dealextreme.com/details.dx/sku.32150
it's just you have to wait a few weeks for it to come (at least I had to with some other things I bought on DX)
and I didn't buy this digitiser so I can't tell you more about it.
Hi!
have you put the screen protector on it anytime recently? If so, remove it and try again. I had this also once - bought and screen protector from the local HTC dealer, put it on (done it always so it wasn't the first time) and after a while I had the same problem as you. I did everyhting, hard resets, put a new ROM on..nothing. I also noticed the "oily spots" so I was frustrated. Finally I removed the protector and all of the sudden everything worked again.
I then bought a new protector and put it on very gently, I almost didn't push the portector on the screen and it works again. Still don't know if it was just a bad protector or what ws wrong. Try it..much simpler and easier than to go for a new digitizer.
[email protected]
The last time I've put a new one was November and to be honest I didn't expect it to last this long... after all a six-pack cost about $4
Can't try it now though cause the device is still in warranty and I returned in the shop for repair. I'm going to phone the guys there and inform them and I hope it works, cause they said that the problem is from the OS and reinstalling it will fix the problem. Don't think that it'll help but after giving it to them it's their problem to fix it I just want it working and if possible - faster
P.S. Did your digitizer stopped working at all or you'd have to push really hard to respond?
I have the same problem, I heated the screen with a air blower and the screen started responding. I don t think it is a permanent repair but at least it saves the day. This is my first day of repair so I don't know how long it will last.
End of april I tried extreme heat and cold on the screen and all of a sudden it started responding again. I still have that oily look on the lcd but it is working properly for almost 2 months now. (Just a quick update) (In the meantime I ordered spare LCD to replace it next time it stops responding)
I've had my sensation for a little over a month now, and recently I've been having a bit of a problem.
A couple times a week, I'll pick up my sensation from sitting on the desk and use it like normal, but every time I touch/tap on the left side of the screen, the phone has a little give as the screen pushes into the battery cover and I hear a light click. this usually freaks me out, but I'll continue to use the phone like normal (since there's not much else I can do). after a minute of typing and checking email, the screen finishes reseating into the cover, and the phone feels perfectly solid again.
has anyone else had this problem? It's hard to recreate, the first time it happened was while rooting (having usb connected) and it took almost 5 minutes for it to reseat. Now it usually only takes a few touches to reseat, and the best way I have to recreate it is to leave it out in a cool room overnight without charging.
Should I try a warranty repair on this? I doubt HTC will even be able to recreate the problem. I ready don't want to have to deal with it like this, and it has the dust under screen issue as well, so I might be able to push it until I get a replacement. Any advice would be appreciated.
Sent from my HTC Sensation Z710e using XDA App
Warranty!
Your metal parts are expanding when its getting hot never heard of this!
Dust under the screen is a point where you will get a new phone 100%
Yeah warranty for sure but if I were you I would leave out the screen coming apart and only note the dust under the scree. I would leave out the screen issue only because they may use that as a reasonm to deny the claim. Not saying this is what happened buty I know working at T-Mobile tey look for any reason not to process a warranty and thy could say that that is physical damage caused by the user. So I would recommend just pushing it together telling them about the dust and calling it a night
I unfortunately smashed my screen and ended up having it replaced by buying an oem screen from eBay. But whenever pressure is put on certain parts of the back of the phone the screen just cuts off. It's got to the point where the phones just sitting there or its in my pocket and the screen will die (the phone is still on as I can see the notification light blinking but this isn't always the case) and I have to push the back of the phone and reset it and after a few attempts this will usually work. Any idea what it could be? Faulty screen? Dodgy installation? (I've checked numerous YouTube videos and as far as I can tell nothing is missing).
I'm tempted to just send it to Google and see what they say as I'm getting pretty fed up with it constantly dying but thought I'd try here first
Thanks