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[Q] Sensation heating up - but not the battery!

A few days ago I noticed my Sensation (stock ROM, Anker battery) heating up whenever I use the phone (for browsing, SMS, games, etc).
It's the lower part of the phone, especially the front where the touch buttons are. Sometimes it gets very hot, though never sufficiently hot to feel like my hand is burning.
I've checked the battery manually and it is cold, so it's not the battery. The screen is normal temperature also.
Anyone else notice something similar? Anyone know of possible cause?

Yeap I have the same trouble... Mainly it's get hot after 15 20 min countinues use...
Any cure yet...or any suggestions plz
Sent from my HTC Sensation Z710e using XDA App

same problem

Probably the CPU.

send it back to HTC under warranty, Since mine came back it hardly heats up unless i cain it..

Change roms

gugi_sat said:
Yeap I have the same trouble... Mainly it's get hot after 15 20 min countinues use...
Any cure yet...or any suggestions plz
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
I really dont think it can be resolved with undervolting etc on any kernel, pretty sure its a hardware design flaw.. my first sensation died on charge over night as stock... I had reported it about getting hot while sitting in my pocket.. the wonderful HTC rep said uninstall all apps.. the day it died it was stock and had no installed apps.. prior to that, looking at the logcat seemed to be pretty uneventful... top command showed nothing unusual cpu wise since getting my new main board it got hot once... when i ran cf bench with mikes rev rom... apart from that its perfect.
unless.... the new dual core kernels are stopping a part of the cpu die getting hot due to both cores being implemented correctly... I could go back to stock and see but thats not fun

manuelkuhs said:
A few days ago I noticed my Sensation (stock ROM, Anker battery) heating up whenever I use the phone (for browsing, SMS, games, etc). Anyone know of possible cause?
Click to expand...
Click to collapse
CPU + Radio + wifi + GPS = heat. The more you use the faster it heats up and hotter it gets. The CPU is in the front bottom.
The Anker has a bogus temp sensor, so the phone won't report battery temp correctly.
Sent from my Energy ROM Sensation.

Mine used to do this followed by rapid battery drain but ever since it went for a swim (and spent a week in a bowl of rice) it stays cool and battery life has increased tremendously!
Sent from my HTC Sensation 4G using xda premium

Yes I have same problem with u last nite. But everything come back to normal after reboot

All of my devices have got pretty hot,this is the only one with dual core so i expected it.Nothing out of the ordinary really.Can your dual core computer run without its fan on the heatsink?!

Heat
I have the extact same problem, running Android Revolution 3.1.1. I currently have the Anker battery in but I will be changing back to the OEM tonight to do some stress test and check the temp.
I'll report back.

bonesy said:
All of my devices have got pretty hot,this is the only one with dual core so i expected it.Nothing out of the ordinary really.Can your dual core computer run without its fan on the heatsink?!
Click to expand...
Click to collapse
My quad core PC can, CPU temp increased by 6C to 42C when the fan died over the summer during a mini heatwave, which I thought was pretty impressive
Sensation is currently running at 43C having been charging and using wifi at max range.

haha imagine a first gen p4 running without a heatsink and fan, fried eggs anyone?
but on a more serious note they had to replace the main board on mine.... so even if this is is normal.. the phone should never fail due to this... and i know intel have had some issues with the architecture over the years and recalled some cpu's that melt... ya never know

Overheating
So I put my OEM battery back in my Sensation last night and I was still noticing the bottom of the screen get hot to the touch.
I checked the battery temp and it was 39.1c this felt hot in my hand and all I doing was browsing the web on 3G. I have emailed HTC support to see if this is normal but I have a feeling it maybe judging by all the posts on various forums about the sensation overheating.
I have also notice the same issue this morning whilst sending a long sms with not data connected the battery temp was reported 36.8c.
Should I be concerned about this?
Thanks
Nik

It is normal.
But every machine degrades coz of heat over a period of time.
Changing ROM can helps, I can feel the temperature difference.
Custom ROMs really helps, but you still get hot phone if you play your game over half an hour. I don't believe someone can play a game over 45 minutes, the battery could die by then.
Oh, dun let the battery completely die tough.

Thanks for the reply, it sets my mind at ease a bit.
I post the reply from HTC if I get one.
Nik
Sent from my HTC Sensation Z710e using XDA App

niklfc83 said:
Thanks for the reply, it sets my mind at ease a bit.
I post the reply from HTC if I get one.
Nik
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
lets see what they (HTC) say.... mine is getting hot anyway as mention before just as i get the temp by clicking the battery widget on home screen and its about 42c but its seems more warmer than it says ...nay way what you guys think that the max temp should be before it damage the phone...
thanx

reply
Hi Guys
Well I got a reply from HTC this morning and it seems the phone shouldn't be getting this hot. They have asked me to send it to them for repairs.
Dear nNik xxxxxxx
Thank you for your email regarding your HTC Sensation.
we can arrange for your phone to be repaired. We provide this service for our customers through our Repair Centre in the UK. Please read the following instructions carefully.
We can arrange for UPS to collect your device from any address in the UK, Ireland or any other EU country, from Monday to Friday, 13:00 to 17:00 except weekends and public holidays.
The current time-scale for the repair is 10 working days from when it arrives at the HTC Repair Centre.
If the fault is found not to be covered by the warranty then the repair will be chargeable and a quotation for the full cost of the repair will be emailed to you. Should you choose not to go ahead with the quote; a £20 fee (approx) will be charged for the return of the device in an un-repaired state. This covers the shipping, evaluation, testing of the handset and VAT. If you choose not to pay the quotation then the device will be disposed of after 30 days.
Physical damage and Wear & Tear in the device is not covered under the warranty, and the repair centre may decide that the repair will be chargeable if damage is found.
If evidence of water damage or liquid ingress is discovered then the device will not be repaired. We can either return the phone to you un-repaired (at no charge to yourself) or we can dispose of it for you. It is un-economical to repair liquid damaged phones as the cost to you may be more then the cost of purchasing a brand new phone.
For more information on the Warranty please visit our website at this link: http://www.htc.com/www/support/warranty.html
Please backup your data prior to sending the device to us (if possible.) HTC are not responsible for any loss of data that occurs as a result of the repair.
If the phone has been unlocked please provide a copy of the email or letter from the mobile operator that confirms this. Failure to do this could result in the phone being returned to you locked once again to the network.
By proceeding with the repair you agree to the terms and conditions of the repair service. If you would like more information please follow this link: http://service.europe.htc.com/terms&conditions.pdf
If you would like the phone collected sooner then please call our helpline on 08458900079 (within UK) or on +44 (0)1279 206906 (outside UK) to arrange your booking.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number xxxxxxxxxxxx
Sincerely,
Sid
HTC

stock s-on and send it back...

Is AT&T out of their freaking mind?

My brother has a HOX, preordered from Radioshack and got his phone right before Apple went all Soup Nazi on HTC. He is not what I would call a power user. He does not root phones, load custom roms, or do much of anything other than use his phone. Today he told me that his battery is draining at an incredible rate. Down to 58% in less than 2 hours. He hasn't downloaded any apps or anything that would cause this problem. He called AT&T and their fix was sending him a new battery.....
Now, I might be a little on the slow side myself but I am pretty sure that it takes a very adventurous person to crack open this phone to replace the battery. I told him that he is getting the run around and that he should demand a replacement. He is past his 30 days but they should still do a warranty exchange. He said he will take it to an AT&T store when he gets the new battery and see what happens but I sure as heck would not trust some $8/hr lackey at a random at&t store ripping my phone apart. (no offense to those of you that work at an at&t store but if I don't feel like I could do it myself then I would want someone who is an expert doing it, not someone that is just collecting a check)
Am I the only one that thinks this is a terrible idea?

berdo said:
My brother has a HOX, preordered from Radioshack and got his phone right before Apple went all Soup Nazi on HTC. He is not what I would call a power user. He does not root phones, load custom roms, or do much of anything other than use his phone. Today he told me that his battery is draining at an incredible rate. Down to 58% in less than 2 hours. He hasn't downloaded any apps or anything that would cause this problem. He called AT&T and their fix was sending him a new battery.....
Now, I might be a little on the slow side myself but I am pretty sure that it takes a very adventurous person to crack open this phone to replace the battery. I told him that he is getting the run around and that he should demand a replacement. He is past his 30 days but they should still do a warranty exchange. He said he will take it to an AT&T store when he gets the new battery and see what happens but I sure as heck would not trust some $8/hr lackey at a random at&t store ripping my phone apart. (no offense to those of you that work at an at&t store but if I don't feel like I could do it myself then I would want someone who is an expert doing it, not someone that is just collecting a check)
Am I the only one that thinks this is a terrible idea?
Click to expand...
Click to collapse
Considering that you have to take screws out and remove other components to GET to the battery, it's a horrible idea. I'll bet he gets a battery for a Vivid or some other phone.

They screwed up - someone at AT&T didn't realize you can't just swap the battery. They tried to offer me the same solution when I brought back the unit because of the battery drain issue, until I told them that you can't just swap the battery out.
Is your brother in an LTE area? Does he commute to work (subway) - or otherwise runs into issues where he loses signal for some time? That seems to be one of the biggest issues with the battery drain today - regaining lost LTE signal (after it being lost for a while).

Tell him to install Badass battery monitor. It will tell you what's draining the battery.
https://play.google.com/store/apps/details?id=com.gsamlabs.bbm

neocryte said:
Is your brother in an LTE area? Does he commute to work (subway) - or otherwise runs into issues where he loses signal for some time? That seems to be one of the biggest issues with the battery drain today - regaining lost LTE signal (after it being lost for a while).
Click to expand...
Click to collapse
He lives in Houston, so yes he has LTE. No odd commute though, but the has had the phone for 2 months roughly and have good batter life up until two days ago. I don't think he has any issue with signal loss.

danix180 said:
Tell him to install Badass battery monitor. It will tell you what's draining the battery.
https://play.google.com/store/apps/details?id=com.gsamlabs.bbm
Click to expand...
Click to collapse
Thanks for the info. I have passed it a long to him. Will let you know if anything interesting is found.

berdo said:
My brother has a HOX, preordered from Radioshack and got his phone right before Apple went all Soup Nazi on HTC. He is not what I would call a power user. He does not root phones, load custom roms, or do much of anything other than use his phone. Today he told me that his battery is draining at an incredible rate. Down to 58% in less than 2 hours. He hasn't downloaded any apps or anything that would cause this problem. He called AT&T and their fix was sending him a new battery.....
Now, I might be a little on the slow side myself but I am pretty sure that it takes a very adventurous person to crack open this phone to replace the battery. I told him that he is getting the run around and that he should demand a replacement. He is past his 30 days but they should still do a warranty exchange. He said he will take it to an AT&T store when he gets the new battery and see what happens but I sure as heck would not trust some $8/hr lackey at a random at&t store ripping my phone apart. (no offense to those of you that work at an at&t store but if I don't feel like I could do it myself then I would want someone who is an expert doing it, not someone that is just collecting a check)
Am I the only one that thinks this is a terrible idea?
Click to expand...
Click to collapse
Lol clearly someone didn't realize that the battery isn't replaceable on a HOX.
Phone has a year warranty. I don't think the device support centers even have the HOX yet so to get his replacement he'll have to call 1-800-801-1101
They'll ship him out another one.

berdo said:
He lives in Houston, so yes he has LTE. No odd commute though, but the has had the phone for 2 months roughly and have good batter life up until two days ago. I don't think he has any issue with signal loss.
Click to expand...
Click to collapse
I'm in Houston too and have had nothing but amazing battery life. Just fyi
Sent from my HTC One X using xda premium

Every time I've called AT&T about the phone their android phone tech people (yeah sure they are), have always first told me to take the battery out of the phone. When I tell them I can't and its a one piece phone. Its as if they heard the word of God and their eyes were finally opened. It baffles how much some people just don't know. I've always been told by att to push volume up and power to reset the phone..
Sent from my HTC One X using xda premium

Bad battery on I9505. How to check if your battery is bad and more.

Hey guys,
for a few weeks now, my phone has been randomly shutting off at the slightest increase of load. Whether it be loading a YouTube video, playing the casual session of Cut the Rope (Does it count as casual when you complete all three parts with perfects everywhere in about two weeks?) and maybe Plants vs Zombies.
I've not seen similar symptoms on XDA, but who knows when it will hit the next person?
Now, I've searched quite a few forums, such as Android Central, but haven't found a thread similar to this.
I created this thread, in the hopes that it'll help some more people.
Read on if you think you have a bad battery.
Likely symptoms of a bad battery
Serial number starts with BD (Could it be short for BAD? Illuminati! Just kidding )
Phone randomly shuts off completely at the slightest increase of load
Phone refuses to power on again for a few minutes (Turning it back on usually causes it to shut off before/during boot)
The phone constantly looses signal
The phone gets extremely hot when not being used
I've had all of these symptoms and I can promise you it's a known problem.
What will happen if I don't change the battery?
Several things might happen if you don't change the battery:
The battery may explode (Leaving you with either a really big hole in your leg, or worse you might loose some bits and pieces.
The battery may leak and damage your phone irreparably.
The battery may leak and corrode your legs, clothes or what ever encloses the phone.
What can I do?
You can either go to a Samsung Repair Centre or go to your local retailer/provider.
They should cover this under warranty, no matter if the device is rooted or not.
If they don't, you CAN press charges/sue the company/provider.
Why? If they do not replace your battery, they may lead you to harm either by explosion or corrosion.
But that's a last-resort.
What I did, is following:
I called my provider (German Telekom, call them for free from your mobile in Germany under
Code:
2202
) and told them what is going on. They asked me what exactly is happening and got following response:
German Telekom Call Centre Agent said:
Oh, f*ck. Get to your nearest store and get that replaced immediately!
Click to expand...
Click to collapse
which is what I'm doing tomorrow.
You can always use this as a good excuse to buy one of those extended batteries, but why should you? The stock battery is pretty decent.
I'll update this thread when I'm back or on my way back home and let you guys know what exactly happened.
I hope this can help someone with these issues and I can help prevent loosing a leg, or worse, different bits and bobs.
If you're experiencing this problem, and you've done something similar, let others know below!
Edit: I had a Galaxy S III lying around. It's battery fits more or less snug and works as long as you have the back panel on the phone. I'm using it until I get to the store tomorrow.

Yeah....I had the battery problem on S4 about two months ago and Samsung confirm that it was a known issue and that about 30% of S4 battery might be affected. They replaced my battery without any question asked.
See link below as well:
http://www.trustedreviews.com/news/...lems-samsung-offers-free-battery-replacements
Part of the symptoms include swollen battery as well. My battery got swollen to a point that it started pushing my battery cover and the screen out. If you want to know that you have a swollen battery, put it on a desk and give it a spin. If it rolls (with the middle of the battery touching the desk) , then you have a defective battery and you should get it replaced at no cost.
Another symptom is that your battery could go from 100% charged to 0% (phone won't be able to start unless you connect a charger) during a reboot. It will then jumped to about 80% full after connecting your phone to a charger.

Beatsleigher said:
Hey guys,
Edit: I had a Galaxy S III lying around. It's battery fits more or less snug and works as long as you have the back panel on the phone. I'm using it until I get to the store tomorrow.
Click to expand...
Click to collapse
May I propose you to use the SEARCH button BEFORE you will start another thread?
I know it is painful, as you just have discovered America... sadly, you're the 1492nd person who did it in last week only.
possible search result, if you'd not be too lazy...

May I propose to read the thread?
It contains solutions and symptoms of a bad battery. And I was giving my personal experiences
Sent from my GT-I9505 using XDA Premium 4 mobile app

Beatsleigher said:
May I propose to read the thread?
It contains solutions and symptoms of a bad battery. And I was giving my personal experiences
Sent from my GT-I9505 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Symptoms: serial number of faulty batch; swithing off while showing different load state, heating, swollen battery.
Remedy: replace the battery. By purchasing, visiting the Samsung centre or calling the Samsung Customer Help in ANY country.
So, please, read the linked thread again. Take special attention on the posts: 1; 2; 9; 12; 17; 18; 28; 29; 33; 34; 36.
So far, you were unable to find the linked in my previous post thread, what gives some interesting picture about the ... ability of searching.
Symptoms: wrong as well, because typical for DB bad battery case symptom is that you cannot turn the phone on back again, no matter how long you would wait, without putting the phone to the charger. As well, phone was not going hot (above normal level) no matter, used or not.
Finally, the phone wasn't loosing signal more frequently than normal.
"What will happen section" :, your statement that bad BD series battery will leak, explode, cause the nuclear blast or whatever is unjustified, because the battery is swelling so badly that it would damage the screen much faster. ( further info here and here - I hope you will be able to find the appropriate posts by yourself. If not - please ask, I will help you if your parents are too busy).
Furthermore, so called solutions you tried to provide are ridiculous, as Samsung knows the problem with BD batteries and replaces it without single word, worldwide (examples from threads: Asia, Australia, Africa, Europe).
Last but not least: on the XDA, there is simple set of rules, where one of them states: DO NOT REPLICATE the posts and threads, USE the search button before posting and add your comment to the existing thread before starting a new one if the similar thread exists.
so far, your thread is the 4th related with officially called back by Samsung faulty BD series of batteries.

I don't see anything wrong with this thread and am leaving it open. It provides useful information, which is clearly outlined in the OP, and may cut down on future threads being opened about it.
Towle
Forum Moderator

Nexus 5 overheating (help please)

Hi guys!
I'm pretty sure that my N5 battery temperature is not normal.
It's around 35-40 when browsing and watching youtube, even higher when playing games...
You can see my details below.....
I tried to set my CPU lower with the setCPU app, vut nothing changed..
Is there a way to fix this?
Thanks in advance!
Aaron

44-RON said:
Hi guys!
I'm pretty sure that my N5 battery temperature is not normal.
It's around 35-40 when browsing and watching youtube, even higher when playing games...
You can see my details below.....
I tried to set my CPU lower with the setCPU app, vut nothing changed..
Is there a way to fix this?
Thanks in advance!
Aaron
Click to expand...
Click to collapse
Hi,
Nothing wrong, there is already a bunch of threads, one among the others: http://forum.xda-developers.com/showthread.php?t=2682862.

44-RON said:
Hi guys!
I'm pretty sure that my N5 battery temperature is not normal.
It's around 35-40 when browsing and watching youtube, even higher when playing games...
You can see my details below.....
I tried to set my CPU lower with the setCPU app, vut nothing changed..
Is there a way to fix this?
Thanks in advance!
Aaron
Click to expand...
Click to collapse
lol!
you do realize that 37C is human body temp, right? does that mean that my body has overheated? anyways, its normal fir the temps to go up when in use, and to go up very much when playing games. your phone isnt even close to overheating. if it does actually overheat, itll reach 100C(cpu temp) and shut itself off.

simms22 said:
lol!
you do realize that 37C is human body temp, right? does that mean that my body has overheated? anyways, its normal fir the temps to go up when in use, and to go up very much when playing games. your phone isnt even close to overheating. if it does actually overheat, itll reach 100C(cpu temp) and shut itself off.
Click to expand...
Click to collapse
I've read that the normal temp for the battery is around 25-30 C :/
And it did reboot... 3 times in the last 2 weeks (while playing a game)
I can also feel, that it's hot. The upper side of the back, near the camera...
This never happened with me on stock kernel :/

Near the camera it's the CPU...
Did you read the link I posted???
Since you are using Franco kernel, take a look at your thermal settings.
Sent from my Nexus 5 using xda premium

44-RON said:
I've read that the normal temp for the battery is around 25-30 C :/
And it did reboot... 3 times in the last 2 weeks (while playing a game)
I can also feel, that it's hot. The upper side of the back, near the camera...
This never happened with me on stock kerbel :/
Click to expand...
Click to collapse
now how can battery temp normally be 25-30C if the temp around is warmer(like in the sprung and summer)? the n5 doesnt have an active cooling system to cool it down lower than the surrounding temps. normal is anywhere between 0-55C for the battery(60C is shutdown battery temp. youll only see it that high if plugged in and playing games). for cpu normal is anywhere between 0-80C, with 100C being safety shutdown. and feel is no way to measure temp. just because it feels hot doesnt mean it is. an experiment to show how feel is inaccurate to measure temp.. take one glass hot water, one cold water, and one room temp water. put one hand in the hot water and the other hand into the cold water. keep both hands there for 1 minute. now put both hands in the room temp water. the hand that was in cold water will feel the room temp water as hot. the hand that was in hot water will feel the room temp water as cold. while both hands are in the same temp water, each hand will feel that the water is a different temp from the other hand.

simms22 said:
now how can battery temp normally be 25-30C if the temp around is warmer(like in the sprung and summer)? the n5 doesnt have an active cooling system to cool it down lower than the surrounding temps. normal is anywhere between 0-55C for the battery(60C is shutdown battery temp. youll only see it that high if plugged in and playing games). for cpu normal is anywhere between 0-80C, with 100C being safety shutdown. and feel is no way to measure temp. just because it feels hot doesnt mean it is. an experiment to show how feel is inaccurate to measure temp.. take one glass hot water, one cold water, and one room temp water. put one hand in the hot water and the other hand into the cold water. keep both hands there for 1 minute. now put both hands in the room temp water. the hand that was in cold water will feel the room temp water as hot. the hand that was in hot water will feel the room temp water as cold. while both hands are in the same temp water, each hand will feel that the water is a different temp from the other hand.
Click to expand...
Click to collapse
Thanks, you re right, I worried too much
Hammer_Of_The_Gods said:
Near the camera it's the CPU...
Did you read the link I posted???
Since you are using Franco kernel, take a look at your thermal settings.
Sent from my Nexus 5 using xda premium
Click to expand...
Click to collapse
Sorry, I just read it now
Where can I find the thermal settings?
I don't see them in FKU... :/

44-RON said:
Thanks, you re right, I worried too much
Click to expand...
Click to collapse
its normal, youre not the only one that worries too much. we all do, about differing things

I don't think the phone should be shutting down during gaming that often, however. I suspect his set has changed the thermal throttling limits.
Sent from my Nexus 5 using Tapatalk

bblzd said:
I don't think the phone should be shutting down during gaming that often, however. I suspect his set has changed the thermal throttling limits.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
it shouldnt. but if plugged and gaming, especially intensive games, its very easy to reach thermal shutdown, even if thermal throttle is still active. but there are a very few games that will get you there as well, without being plugged in. its usually that those games arent very optimized.

Strangest thing ever...
I deleted the Fraco Kernel Updater app, and now everything is working fine.
Temperature is much cooler, and the battery life increased even more.
Everything in the updater was on basic settings, I've never changed anything in it, just used it to get updates...

Hi,
Could you please help me what to do with the overheating issue with my Nexus 5.
I bought nexus 5 recently and i noticed that when i use camera or browse in my device for more tha 3 or 4 mins, my nexus 5 will gets over heated and temperature show's 42 Degree FH and above. but still the Temp condition says Good. not sure why. I dont have any application or gams downloaded in my device. i have only app which is Whatsapp. Its strange that when i use camera for 3 mins, device gets over heated
I havn't noticed this much of over heating in another Nexus 4 or 5 phone and in other mobile devices like Samsung and I Phone.
I am very much afraid to use the device and i have raised this concern to google support india. they have sent me RMA number to return my device to OTS e-Solutions Pvt. Ltd.
OTS e-Solutions Pvt. Ltd., Bldg. No. B/6, Gala no. 6 & 7,
Prithvi Complex, Kalher Village,
Bhiwandi - 421302
they promised me that they will give me the replacement device once i return my defective piece. Not sure whether i can get replacement phone or will they repair my defective piece and send it to be back. Is that really Google provides the replacement devices for any defective piece. Please provide your thoughts.
Regards,
Rajesh

Raj BS said:
Hi,
Could you please help me what to do with the overheating issue with my Nexus 5.
I bought nexus 5 recently and i noticed that when i use camera or browse in my device for more tha 3 or 4 mins, my nexus 5 will gets over heated and temperature show's 42 Degree FH and above. but still the Temp condition says Good. not sure why. I dont have any application or gams downloaded in my device. i have only app which is Whatsapp. Its strange that when i use camera for 3 mins, device gets over heated
I havn't noticed this much of over heating in another Nexus 4 or 5 phone and in other mobile devices like Samsung and I Phone.
I am very much afraid to use the device and i have raised this concern to google support india. they have sent me RMA number to return my device to OTS e-Solutions Pvt. Ltd.
OTS e-Solutions Pvt. Ltd., Bldg. No. B/6, Gala no. 6 & 7,
Prithvi Complex, Kalher Village,
Bhiwandi - 421302
they promised me that they will give me the replacement device once i return my defective piece. Not sure whether i can get replacement phone or will they repair my defective piece and send it to be back. Is that really Google provides the replacement devices for any defective piece. Please provide your thoughts.
Regards,
Rajesh
Click to expand...
Click to collapse
if the device gets overheated, it automatically shuts down. if its not shutting down, then its not overheated. the phones cpu shutdown temp is 105C, you are not at that temp. also, you are using a quad core 2.265ghz phone, it will get hot when you use it, especially when the cpu gets seriously used, like when using the camera annd playing games. it is normal for it to get hot. your device is normal. if you send your device for a trade because of heat, you wont be happy. because your next nexus 5 will get just as hot. again, the safety shutdown temperature is 105C.

simms22 said:
if the device gets overheated, it automatically shuts down. if its not shutting down, then its not overheated. the phones cpu shutdown temp is 105C, you are not at that temp. also, you are using a quad core 2.265ghz phone, it will get hot when you use it, especially when the cpu gets seriously used, like when using the camera and playing games. it is normal for it to get hot. your device is normal. if you send your device for a trade because of heat, you wont be happy. because your next nexus 5 will get just as hot. again, the safety shutdown temperature is 105C.
Click to expand...
Click to collapse
Thanks Simms for the quick reply I do understand that the smart phones gets heated. when i compared with other devices i don't see a major heat issue. Ad my phone gets heated when i browse like face book or open any daily news websites. when i close the browsing sites, temp will automatically comes down. i am worried bcoz if i sue the mobile during the outside temp of 40 and above and if my mobile gets heats up to 42 and above, what will be the situation. due to the over heat issue i used to switch off my mobile in the nights.
Will there be a replacement process in Google? Did some one got any replacement device with the same procude which i got from google? What i got the procedure for the replacement is correct? can i go ahead and send it to the address given in E-Mail? please provide your thoughts.
Regards,
Rajesh
---------- Post added at 12:55 AM ---------- Previous post was at 12:49 AM ----------
simms22 said:
if the device gets overheated, it automatically shuts down. if its not shutting down, then its not overheated. the phones cpu shutdown temp is 105C, you are not at that temp. also, you are using a quad core 2.265ghz phone, it will get hot when you use it, especially when the cpu gets seriously used, like when using the camera annd playing games. it is normal for it to get hot. your device is normal. if you send your device for a trade because of heat, you wont be happy. because your next nexus 5 will get just as hot. again, the safety shutdown temperature is 105C.
Click to expand...
Click to collapse
Hi Simms
thanks for the quick Reply
i do understand smart phones gets heated. in my case i don't even installed any apps or downloaded any games and not even played single game yet.
could you suggest me if i can do some setting in my phone to overcome this issue? if not
Can i send my device to the address provided by the Google Team for the replacement? is this a trusted procedure? Please suggest
Regards,
Rajesh
---------- Post added at 12:59 AM ---------- Previous post was at 12:55 AM ----------
Raj BS said:
Thanks Simms for the quick reply I do understand that the smart phones gets heated. when i compared with other devices i don't see a major heat issue. Ad my phone gets heated when i browse like face book or open any daily news websites. when i close the browsing sites, temp will automatically comes down. i am worried bcoz if i sue the mobile during the outside temp of 40 and above and if my mobile gets heats up to 42 and above, what will be the situation. due to the over heat issue i used to switch off my mobile in the nights.
Will there be a replacement process in Google? Did some one got any replacement device with the same procude which i got from google? What i got the procedure for the replacement is correct? can i go ahead and send it to the address given in E-Mail? please provide your thoughts.
Regards,
Rajesh
---------- Post added at 12:55 AM ---------- Previous post was at 12:49 AM ----------
Hi Simms
thanks for the quick Reply
i do understand smart phones gets heated. in my case i don't even installed any apps or downloaded any games and not even played single game yet.
could you suggest me if i can do some setting in my phone to overcome this issue? if not
Can i send my device to the address provided by the Google Team for the replacement? is this a trusted procedure? Please suggest
Regards,
Rajesh
Click to expand...
Click to collapse
I think i have posted twice, since when i posting my 1st reply network gone i thought the reply is not posted and after that i posted again sorry for multiple posts.
Regards,
Rajesh

Raj BS said:
Thanks Simms for the quick reply I do understand that the smart phones gets heated. when i compared with other devices i don't see a major heat issue. Ad my phone gets heated when i browse like face book or open any daily news websites. when i close the browsing sites, temp will automatically comes down. i am worried bcoz if i sue the mobile during the outside temp of 40 and above and if my mobile gets heats up to 42 and above, what will be the situation. due to the over heat issue i used to switch off my mobile in the nights.
Will there be a replacement process in Google? Did some one got any replacement device with the same procude which i got from google? What i got the procedure for the replacement is correct? can i go ahead and send it to the address given in E-Mail? please provide your thoughts.
Regards,
Rajesh
Click to expand...
Click to collapse
googles procedure is easy, they want to see if your device is defective, if it is, they will either repair or replace it. or do nothing at all and send it back. but why do you want to send it in when you know that your device is absolutely normal? that makes no sense at all.

Nexus 5 Over heating
simms22 said:
googles procedure is easy, they want to see if your device is defective, if it is, they will either repair or replace it. or do nothing at all and send it back. but why do you want to send it in when you know that your device is absolutely normal? that makes no sense at all.
Click to expand...
Click to collapse
Hi Simms
Since this phone was originally bought in US through my friend. when i contacted Google they promised me that they will give me the replacement device and they need to generate the RMA no as it is not the regular procedure that they are providing me the replacement. i have transferred the ownership from my friend to me. After that they initiated this RMA no process.
They sent me the RMA no and i have raised the request to pick my device on 20th Aug. Do you want me to confirm with Google again that they are going to provide me the replacement or they repair and give me the same piece. Please suggest. i am copied below the mail which i got from google team.
Our Shipper will pick your device up. They will provide you with a return tracking number to follow the return of the device to our warehouse for inspection. After the device is inspected, the Shipper will send a replacement.
Just follow the instructions below to order your replacement and return your device:
Step 1ack it
Make sure that you reset your device to factory settings to protect your privacy and keep the SIM card, if applicable. Any SIM cards that are returned with the device will be destroyed
Print out the attached RMA (return merchandise authorization) form
Affix the RMA form to the outer box
Write the following return-to address on the box:
OTS e-Solutions Pvt. Ltd.
OTS e-Solutions Pvt. Ltd., Bldg. No. B/6, Gala no. 6 & 7,
Prithvi Complex, Kalher Village,
Bhiwandi - 421302
India
PH. No: 022 61301111
Once you have your device packed, please follow the below mentioned steps to schedule the pickup of your device.
Step 2: Schedule the Pickup of your device
Note: The earliest pick up date is +2 business days excluding holidays from the date the RMA is generated. Eg: If the RMA is created on Monday, the earliest collection date would be Thursday.
Request you to visit this link (Play Store India) and fill in the required details listed below in order to schedule a pickup:
Your Name:
Telephone Number: where you want the shipper to call you up
Address: from where you want the package to be picked and delivered.
Model: kindly select the model of your device from the drop down menu.
Update the Email address which you have updated while you purchased the device.
RMA Number: RMA number is found in the RMA sheet attached to this email. It begins with RMA and followed by 8-digits, e.g. RMA12345678.
Collection Date: (Date and Time when you want your package to be picked up by the shipper).
Please note: Collection service is not available in certain areas. Collection is available from
01:00 PM to 06:00 PM, Monday to Friday, excluding holidays.
Once scheduled you will also receive a confirmation page reminding you of the collection date.
Wait for the courier to pick up your package on the scheduled date between 01:00 PM to 06:00 PM.
After our service center receives the device, our Technical Team will inspect it and send a replacement device within 3-7 business days, if it's covered under warranty.
Important notes:
Your device and all applicable accessories must be returned in like-new condition.
You must take reasonable care when returning the device.
Applicable fees may be charged for damages or missing components.
Google reserves the right to reduce return value by the promotional credit amount, if applicable.
UNDERSTAND YOUR WARRANTY COVERAGE
Additional charges up to the full price of your device may be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the packaging or the manufacturer's website for details on the limited warranty.
If you have any questions, feel free to reply directly to this email.
Regards,
Rajesh

Raj BS said:
Hi Simms
Since this phone was originally bought in US through my friend. when i contacted Google they promised me that they will give me the replacement device and they need to generate the RMA no as it is not the regular procedure that they are providing me the replacement. i have transferred the ownership from my friend to me. After that they initiated this RMA no process.
They sent me the RMA no and i have raised the request to pick my device on 20th Aug. Do you want me to confirm with Google again that they are going to provide me the replacement or they repair and give me the same piece. Please suggest. i am copied below the mail which i got from google team.
Our Shipper will pick your device up. They will provide you with a return tracking number to follow the return of the device to our warehouse for inspection. After the device is inspected, the Shipper will send a replacement.
Just follow the instructions below to order your replacement and return your device:
Step 1ack it
Make sure that you reset your device to factory settings to protect your privacy and keep the SIM card, if applicable. Any SIM cards that are returned with the device will be destroyed
Print out the attached RMA (return merchandise authorization) form
Affix the RMA form to the outer box
Write the following return-to address on the box:
OTS e-Solutions Pvt. Ltd.
OTS e-Solutions Pvt. Ltd., Bldg. No. B/6, Gala no. 6 & 7,
Prithvi Complex, Kalher Village,
Bhiwandi - 421302
India
PH. No: 022 61301111
Once you have your device packed, please follow the below mentioned steps to schedule the pickup of your device.
Step 2: Schedule the Pickup of your device
Note: The earliest pick up date is +2 business days excluding holidays from the date the RMA is generated. Eg: If the RMA is created on Monday, the earliest collection date would be Thursday.
Request you to visit this link (Play Store India) and fill in the required details listed below in order to schedule a pickup:
Your Name:
Telephone Number: where you want the shipper to call you up
Address: from where you want the package to be picked and delivered.
Model: kindly select the model of your device from the drop down menu.
Update the Email address which you have updated while you purchased the device.
RMA Number: RMA number is found in the RMA sheet attached to this email. It begins with RMA and followed by 8-digits, e.g. RMA12345678.
Collection Date: (Date and Time when you want your package to be picked up by the shipper).
Please note: Collection service is not available in certain areas. Collection is available from
01:00 PM to 06:00 PM, Monday to Friday, excluding holidays.
Once scheduled you will also receive a confirmation page reminding you of the collection date.
Wait for the courier to pick up your package on the scheduled date between 01:00 PM to 06:00 PM.
After our service center receives the device, our Technical Team will inspect it and send a replacement device within 3-7 business days, if it's covered under warranty.
Important notes:
Your device and all applicable accessories must be returned in like-new condition.
You must take reasonable care when returning the device.
Applicable fees may be charged for damages or missing components.
Google reserves the right to reduce return value by the promotional credit amount, if applicable.
UNDERSTAND YOUR WARRANTY COVERAGE
Additional charges up to the full price of your device may be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the packaging or the manufacturer's website for details on the limited warranty.
If you have any questions, feel free to reply directly to this email.
Regards,
Rajesh
Click to expand...
Click to collapse
that's right, exactly the same when i had my n7(2012) replaced for not charging. it got picked up, i tracked it until google received it. but i got my replacement first, then they had me ship back the other one.

Nexus 5 Over heating
simms22 said:
that's right, exactly the same when i had my n7(2012) replaced for not charging. it got picked up, i tracked it until google received it. but i got my replacement first, then they had me ship back the other one.
Click to expand...
Click to collapse
Hi simms,
So, if this is the case, can i get the replacement of new device or they repair and send me the old device? since they promised for replacement, after that only they created RMA. As per my understanding RMA is generated only for replacement for device, i feel. your thoughts please
Any how i will confirm with Google team again and based on their confirmation i will send my device.
Regards,
Rajesh

Raj BS said:
Hi simms,
So, if this is the case, can i get the replacement of new device or they repair and send me the old device? since they promised for replacement, after that only they created RMA. As per my understanding RMA is generated only for replacement for device, i feel. your thoughts please
Any how i will confirm with Google team again and based on their confirmation i will send my device.
Regards,
Rajesh
Click to expand...
Click to collapse
the whole point i still dont understand.. what does it matter? theres nothing wrong with your device.

Cyanogenmod 11S, possible overheating issue
Hi guys, for about roughly 2 weeks now, i've been running Cyanogenmod 11S on my Nexus 5, ever since it was on AC since last night, it has started to overheat, a lot more than usual, i've shut it down to let it cool off (for about 30 minutes) then i powered it up again, it hasn't overheated, but i'm starting to notice it's getting a little warm, when i was running stock, rooted btw, i seemed to have no problem with heating or overheating issues, especially when charging, could this be an issue, or has it been known that CM can make a Nexus 5 overheat??
If anyone is curious, this is the exact CM ROM i am using: http://forum.xda-developers.com/google-nexus-5/development/port-cyanogenmod-11s-t2829151
-Thanks

Doesn't sit properly on Samsung Wireless Charging stand

Hey guys, received my Note 20 Ultra Mystic White today. Its stunning.. but disappointed to learn that it doesn't properly sit on the official wireless charging stand due to the camera bump. It does still appear to charge but I feel the way it sits on the bottom of the hump could damage it over time.
Bit of a silly oversight from Samsung as they're providing this charger as a free gift here in the UK..

Doesn't sit flat, but it still fast-charges so it shouldn't be too much of an issue.
For those that use a case that raises the back to the camera bump, it can help to make even contact.

paulrgod said:
Hey guys, received my Note 20 Ultra Mystic White today. Its stunning.. but disappointed to learn that it doesn't properly sit on the official wireless charging stand due to the camera bump. It does still appear to charge but I feel the way it sits on the bottom of the hump could damage it over time.
Bit of a silly oversight from Samsung as they're providing this charger as a free gift here in the UK..
Click to expand...
Click to collapse
I haven't seen this as a free gift, I have only seen the Wireless Duo gift for the Galaxy Watch 3, which is a 'lay down' wireless charger pad that would not have this issue. How have you managed to obtain the phone in the UK prior to release day? I am curious.
.

apprentice said:
I haven't seen this as a free gift, I have only seen the Wireless Duo gift for the Galaxy Watch 3, which is a 'lay down' wireless charger pad that would not have this issue. How have you managed to obtain the phone in the UK prior to release day? I am curious.
.
Click to expand...
Click to collapse
Nothing sinister... I'd preordered from Samsung.com on Saturday.. when ordering i'd picked the earliest slot for delivery which was on 21st with DPD... was surprised to see that my order was updated on Tuesday and then DPD updated to say will be delivered on Wednesday.. it arrived at 07:07, the earliest delivery I've ever had!
Would have preferred the duo charging pad though!

ive got the vertical stand i got for free with the note 10+ last year. im not having any issues with the phone sitting on the stand. i also use it on the duo charging pad with the watch.

apprentice said:
I haven't seen this as a free gift, I have only seen the Wireless Duo gift for the Galaxy Watch 3, which is a 'lay down' wireless charger pad that would not have this issue. How have you managed to obtain the phone in the UK prior to release day? I am curious.
.
Click to expand...
Click to collapse
Lotsa people receiving their phones early. I got mine Tuesday morning surprisingly.

paulrgod said:
Nothing sinister... I'd preordered from Samsung.com on Saturday.. when ordering i'd picked the earliest slot for delivery which was on 21st with DPD... was surprised to see that my order was updated on Tuesday and then DPD updated to say will be delivered on Wednesday.. it arrived at 07:07, the earliest delivery I've ever had!
Would have preferred the duo charging pad though!
Click to expand...
Click to collapse
Nice that you got it early. I got my Galaxy Watch 3 yesterday early from the official release date (direct from Samsung)
But what's odd, is everywhere else seemed to be offering the Galaxy Live Buds or the X-Box Controller and Game Pass as pre-order gifts. The buds being my choice as they are worth £180.
I ordered from EE and the phone arrives tomorrow.
.

apprentice said:
Nice that you got it early. I got my Galaxy Watch 3 yesterday early from the official release date (direct from Samsung)
But what's odd, is everywhere else seemed to be offering the Galaxy Live Buds or the X-Box Controller and Game Pass as pre-order gifts. The buds being my choice as they are worth £180.
I ordered from EE and the phone arrives tomorrow.
.
Click to expand...
Click to collapse
Samsung.com had either the buds or a gaming pack which had the controller, wireless charging stand and 3 months gamepass. I chose this as have a set of Sony WF-1000XM3's. I guess the gaming pack in all is probably worth similar.
I've got terrible overheating and battery issues on my Note, may return it if doesnt improve over the next few days.

paulrgod said:
Samsung.com had either the buds or a gaming pack which had the controller, wireless charging stand and 3 months gamepass. I chose this as have a set of Sony WF-1000XM3's. I guess the gaming pack in all is probably worth similar.
I've got terrible overheating and battery issues on my Note, may return it if doesnt improve over the next few days.
Click to expand...
Click to collapse
I have been on XDA for over 15 years and I have lost count of how many people complain about overheating and battery consumption shortly after buying a new device, be it phone, tablet or smartwatch.
But you really need to give the device time to settle. There's a lot going on in the first hours and days, with apps being installed and synchronised, using your new shiny toy more than normal, taking time to optimise certain app and device settings that crop up, (that you probably had disabled on a previous device over time) and then the battery needs a few decent recharge cycles to get settled too.
I think you should give it a few more days and I reckon you'll be ok!
.

apprentice said:
I have been on XDA for over 15 years and I have lost count of how many people complain about overheating and battery consumption shortly after buying a new device, be it phone, tablet or smartwatch.
But you really need to give the device time to settle. There's a lot going on in the first hours and days, with apps being installed and synchronised, using your new shiny toy more than normal, taking time to optimise certain app and device settings that crop up, (that you probably had disabled on a previous device over time) and then the battery needs a few decent recharge cycles to get settled too.
I think you should give it a few more days and I reckon you'll be ok!
.
Click to expand...
Click to collapse
Thanks for the comment, 12 years around here myself I've had too many phones to list over this time, including pretty much every Note device since the Note 4 (i didn't pick up the 7). I've never seen anything like this... the battery i know should settle... but the heat is what is the most annoying causing the screen to be at low brightness every time i pick the bloody thing up, not once did the Note 10+ 5G ever do this even while gaming and such.. just typing this reply I'm guessing the device is now approaching 50c.. battery is at 85%, was taken off charge at 07:30, SOT 28 minutes...

paulrgod said:
Thanks for the comment, 12 years around here myself I've had too many phones to list over this time, including pretty much every Note device since the Note 4 (i didn't pick up the 7). I've never seen anything like this... the battery i know should settle... but the heat is what is the most annoying causing the screen to be at low brightness every time i pick the bloody thing up, not once did the Note 10+ 5G ever do this even while gaming and such.. just typing this reply I'm guessing the device is now approaching 50c.. battery is at 85%, was taken off charge at 07:30, SOT 28 minutes...
Click to expand...
Click to collapse
Firstly, I hope you didn't think I was being condescending in my answer! I am never quite sure on what level I am speaking to someone. So it's good to speak to a fellow veteran XDA member (see my sig for all the ridiculous amount of Sammy devices I have owned including all Note series)
I assume you have gone into the battery stats and looked at what is draining your battery. This week funny enough I was noticing a severe drain on my Note 10+ 5G and it wasn't for a couple of days I thought ... hmmm maybe I should check the battery consumption stats! It was LastPass that was doing it, really surprised as I don't even remember updating it. Google Play services is a regular culprit, especially on a new device. So maybe you should look at that first, because what you are describing clearly isn't normal and I haven't read any reports of this being common. Try rebooting in safe mode. Clearing cache in recovery mode.
You've probably tried all the above (I see you rolling your eyes!), I am just trying to cover everything that you might have missed. But I personally don't think the hardware is likely to be the cause. I hope you sort it and let us know what you found. My Note 20 Ultra arrives today, I will report back here if I have the same issues.
.

apprentice said:
Firstly, I hope you didn't think I was being condescending in my answer! I am never quite sure on what level I am speaking to someone. So it's good to speak to a fellow veteran XDA member (see my sig for all the ridiculous amount of Sammy devices I have owned including all Note series)
I assume you have gone into the battery stats and looked at what is draining your battery. This week funny enough I was noticing a severe drain on my Note 10+ 5G and it wasn't for a couple of days I thought ... hmmm maybe I should check the battery consumption stats! It was LastPass that was doing it, really surprised as I don't even remember updating it. Google Play services is a regular culprit, especially on a new device. So maybe you should look at that first, because what you are describing clearly isn't normal and I haven't read any reports of this being common. Try rebooting in safe mode. Clearing cache in recovery mode.
You've probably tried all the above (I see you rolling your eyes!), I am just trying to cover everything that you might have missed. But I personally don't think the hardware is likely to be the cause. I hope you sort it and let us know what you found. My Note 20 Ultra arrives today, I will report back here if I have the same issues.
.
Click to expand...
Click to collapse
Nah didn't think that at all, just offering good advice. Yeah tried all the usual stuff clearing cache etc... didnt really noticed anything out of the ordinary on the battery page, the battery usage today is high from Samsung Internet, but I'd expect it to be the highest today as pretty much only used that today to browse a bit of news this morning, here and the note 20 reddit.. might try removing it and try Chrome for a while..

I can personally verify that this version of the duo that the camera DOES NOT interfere with the charging. View attachment 5083389
Sent from my SM-N975U using Tapatalk

racingmatt1 said:
I can personally verify that this version of the duo that the camera DOES NOT interfere with the charging. View attachment 5083389
Sent from my SM-N975U using Tapatalk
Click to expand...
Click to collapse
Thanks, the version gifted from Samsung is this one, the back is too high.
https://www.samsung.com/uk/mobile-accessories/wireless-charger-stand-ep-n5200/EP-N5200TBEGGB/