When is a phone not a phone? According to Three it is when you have a Note 10.1 that is too big to be a phone even if you can use it to make regular calls instead of carrying around three different devices.
Thanks Three for blocking my all you can eat data plan that was working brilliently until today and binding me to a two year contract, which I will break once I have thrown my toys out of the pram, cancelled the direct debit and reported you to Ofcom for misrepresentation.
Has anybody else had this trouble? I immediately activated a Giffgaff simcard, which seems to be working fine but I'm not sure how easy it is to terminate a Three contract given the shop assistant who sold me the sim only plan knew what device I was going to use it on without telling me it was breaking terms of service. I bought the Note over an Ipad because I liked the Spen and wanted to consolidate a phone and a tablet into one thing with reasonable battery life I could carry around all day.
Is it possible to spoof my device's identity on the network so it no longer appears to be a tablet or is my IMEI number unspoofable, unchangeable and irredemably linked to a non-phone phone
Be careful breaking a contract by cancelling the DD may well trash your credit rating .
catshanghai said:
... the shop assistant who sold me the sim only plan knew what device I was going to use it on without telling me it was breaking terms of service....
Click to expand...
Click to collapse
It's obviously not your fault. Go back to the shop, confront the sales person, and ask him to provide a solution.
Hello,
I know it has been 4 months since you had this problem but I wish to know what the outcome was. I have just signed a 1 year contract on "The One Plan" with Three stating to the sales rep that I would be using it in a Note 8 and after 3 days, the internet has simply stopped working.
Thank you very much
Related
Hi All,
New member (to state the obvious). Sorry if this is in the wrong place.
Will try to cut a long story short.
The company I work for has aquired the book from a competitor that fell victim to the current financial downturn in the UK.
We have been doing sell offs from various sites around the county.
At one of the sites I found 3 Xda Orbits with all the bits, I assume they belonged to the staff that worked there. They worked for about 3 weeks then suddeny they lost the phone service yesterday. After near 24 hours of reading mostly on here I have come to the following.
1. the bill has not been paid so the phones are suspended.
2. They have been reported lost or stolen and have been blocked.
I don't need the devices as phones as I have a blackberry for work.
I can however make use of one or all as access points on my home network for controlling my media pc and doing away with the wireless keyboard and mouse and need for my laptop when I am in other rooms.
Can you guys please advise me on the following.
If the handsets have been reported lost or stolen do I run the risk of trouble by keeping hold of them. (under the terms of the purchase of the book all assets that remain after the administrators left belong to us).
If it is just a case of unpaid bills then do I have a duty to return them to the provider?
Not a techy type so this is a very gray area for me.
Many Thanks
Mike
(I bet you never expected to be answering this type of question)?
Thats a nice mess you got there.
If the devices have been reported lost or stolen then they are usually rendered useless. Normally you will be in trouble if they have been reported stolen but this is a different scenario. Simply put another sim card in and see if the phone can connect to the network. You might need to unlock the device if you are inserting a SIM from any other operator.
In the case of unpaid bills, you do not have to return them. I am guessing your company owns the contracts now as well so you guys might have to pay the bills anyway. You might want to check the contract terms though before you decide to keep them.
And what a waste for those great phones; access points?
Why not check to see if the phones are insured and if they were reported lost / stolen then maybe they can be replaced. As above try a different sim card and as i understand it, the phones wont be sim locked or at least mine weren't. If you want to solely use the devices to connect to an access point then there should be no problem as the operators blocking (blacklisting) works by preventing the device connecting to a base station and therefore preventing telephony.
Hi all,
Couldn't wait any longer for touch pro to be available through the neworks. Took the plung and ordered today through Expansys with T-Mobile Flext 35 with W n W. My only concern it the reports of bad recieption on t-mobile. What are my rights of return with on-line sellers if my signal is bad. In my home there is no 3g and my GSM signal is between 1 and 2 bars. Always when out and about will I get the H or just 3G I seem to remember some comments on Expansys not including H with their sim cards.
Thanks everyone for taking the time to read and responding.
College.
I bought exactally the same deal and I have no worries with the signal, I get HSPDA at work, home and my GF's (3 quite spaced out locations, and I also live in the bottom of a valley).
As for returning, your problems lie with T-Mobile as you have entered an 18 month contract with them. I don't think you have many rights with regards to canceling that contract, certainly no more than about 10 days I think. But if you are having problems with reception, I'd say it was down to your area rather than the network or the phone.
l0st.prophet said:
I bought exactally the same deal and I have no worries with the signal, I get HSPDA at work, home and my GF (3 quite spaced out locations, and I also live in a valley).
As for returning, your problems lie with T-Mobile as you have entered an 18 month contract with them. I don't think you have many rights with regards to canceling that contract
Click to expand...
Click to collapse
You should have a cooling off period - usually 14 days to return the product contract or not. Vodafone offer this, so i dont see why tmobile wont. You will have to pay for calls made etc.
ardsar said:
You should have a cooling off period - usually 14 days to return the product contract or not. Vodafone offer this, so i dont see why tmobile wont. You will have to pay for calls made etc.
Click to expand...
Click to collapse
Sounds reasonable, I'm sure if you were to phone them up they would tell you where you stand.
I believe that the law in the UK states that on any mobile contract, you must have a 14 day period within which you can return it for ANY reason.
if expansys refuse to allow you to do this, they are breaking the law!
Hows your phone and T-Mobile ???
I'm toying with the idea of getting the same deal you went for , but i'm just unsure about t-mobile , so hows it all going ????
I went through expansys but with the t-mobile combi 30, no problems as of yet
Actually there is no law that states there is a 14 day cooling off period, this somewhat changed when the major networks got a significantly high percentage of coverage, if you purchase a phone from a shop you do not have a right to return it unless it is faulty, ie orange will not allow a return when a phone has been purchased from a shop and advise you or should advise you of this at the time, as it was costing them so much money to deal with the returned phones.
however, seen as all purchases from the internet are govered under distance selling rules, you will always have 7 days in which to return the phone to the dealer if you do not want to keep it.
And of course you still have statute law which coveres faulty goods ect.
bagg1234bagg said:
Actually there is no law that states there is a 14 day cooling off period, this somewhat changed when the major networks got a significantly high percentage of coverage, if you purchase a phone from a shop you do not have a right to return it unless it is faulty, ie orange will not allow a return when a phone has been purchased from a shop and advise you or should advise you of this at the time, as it was costing them so much money to deal with the returned phones.
however, seen as all purchases from the internet are govered under distance selling rules, you will always have 7 days in which to return the phone to the dealer if you do not want to keep it.
And of course you still have statute law which coveres faulty goods ect.
Click to expand...
Click to collapse
The Distance selling regulations are actually 7 working days btw....
Hi all,
I'm new to the forum, although I've been lurking a few weeks.
Anyway, I too got a Touch Pro through Expansys with the T-Mobile Combi 30+WnW contract.
I noticed a problem with it (the contract) yesterday, which was the billing date, which was set to the 20th (had to sign up to the T-Mobile website to find this info out), and I had only got the contract on the 1st! I thought it was a little unreasonable to want me to pay over a week before the end of the month and it was also a couple of days before I get reimbursed for my time at work (and I don't want to eat cereal for a week ). I read the FAQ and billing info which said I could change it if it was in 14 days of the billing date, which it was just! So I battled with 150, robot voice of annoyance, and after managing to confuse it twice, it dropping my call twice while waiting for a reply from tech support, and giving up waiting after 10 minutes, I used their contact form to email them. A guy called me back 5 minutes later, brilliant! He moved the billing date to the 26th, for some reason the 25th which I would have preferred was a problem, but never mind.
So far though I really like the phone, which is my first windows mobile and at least the buttons work, unlike those on my hate inducing K800i.
BTW I'm pretty sure Expansys website says you have 10 days to notify them that you are going to return the phone.
Owen
2
do somebody can work it??
herrajohny said:
do somebody can work it??
Click to expand...
Click to collapse
Do you speak English?
As for T-Mobile, I have had my phone for a few week now and no problems at all. I get great HSPDA signal for web browsing, after some faffing about I get YouTube streaming, calls are clear (1 dropped call in 2 1/2 weeks)and no problems with messaging either. T-mobile has by far one of the best Mobile Werb plans in the UK (Orange has 250mb limit and vodafone has 500MB fair useage, T-Mobile has 1GB Fair useage).
All in all I am very glad took the plunge!
I certainly think t-mobile offer a good service (unless abroad! - made my wallet somewhat lighter) but they have no business sense at all, as an existing customer with a month and a half left on my contract I can't use the same method to upgrade to the Touch Pro. I have a feeling it's going to be cheaper with vodafone etc when it launches though I dunno but I think I may hold out (Also for their faster HSPDA).
I wouldn't worry about fair usage policies, when I moved house with my t-mobile 1gb fair usage I didn't have the internet for a month so I plugged my n95 in and was able to get 1.5mbps to my pc. I think I must have used at least 10gb that month using it as my usenet client etc. All that happened was they sent me a letter two months down the line. I think unless you always use lots of BW, you really can see it as unlimited on any fair usage policy.
Hi guys, believe me I looked around the forum before setting out to ask, but it could take years to read all the threads and posts.
A few months back I bought my son a Galaxy S 3 for Verizon through Amazon wireless.
The phone came, I activated it and it worked fine until the idiot put it in his pocket, went out, got drunk, and came home with some barely visible cracks in the screen which now will not light up.
He went to the Verizon store, but without their insurance, they refused to deal with it. Instead, he ported an upgrade from another one of my 5 lines and buys another phone for $250-.
Now I have the 3 month "old" S 3 with a cracked screen that won't light up, and no SIM card.
What am I supposed to do now with this paper weight??
I was hoping to never have to deal with Verizon again, but now I'm locked in for another two years on two of my five lines and I have this very useless but valuable phone.
Suppose I take it upon myself to repair the screen, is there anyway to use this phone on a different network? or at least with a different carrier?
Perhaps a carrier that isn't looking to skin me alive for whatever I can bare? I know this device works with SIM cards, and I've heard folks claiming that it can be used on GSM networks, so what prevents me from using this phone on a GSM network with another carrier??
Can someone explain in layman's terms what this post will do for me??
Or is there some other direction I need to take??
Thank you!
From Amazon Wireless:
AmazonWireless Terms and Conditions
Instant Discount Policy
When you purchase your device with service from AmazonWireless.com, we automatically pass along an instant discount based on a commission paid to AmazonWireless by your wireless service carrier. The commission depends upon your continued service, and if you do not maintain your service for 181 days from the service activation date, AmazonWireless must return the commission to the carrier. Thus, this discount has been provided to you in good faith based on your agreement to (a) activate a new or extend an existing line of service for the device(s) with the carrier for two years, (b) maintain this line of service in good standing, and (c) not alter the line of service type other than adding an additional line of service to an individual account for at least 181 consecutive days.
The following are some scenarios where we may determine that you have not maintained your service and have not met the requirements listed above:
If your device with the carrier is not activated per Amazon's activation instructions within 14 days
If your service is canceled/disconnected before 181 days and you do not return the device(s) to Amazon
If a new individual or new family account is merged with or replaces a pre-existing account
If you transfer this equipment to another carrier's service or to another line in your family account and deactivate the line that Amazon established for your device
By accepting this Instant Discount Policy, you agree to repay $400 per smart phone or tablet and $200 per other device if you do not maintain your carrier service for 181 consecutive days from the service activation date. You also authorize us to collect that amount using any credit card we have on record for you. Amazon can periodically check your account status with the carrier to confirm your line of service is active and in good standing and thereby confirm you are in compliance with this policy.
The Instant Discount Policy will not be applied if you cancel your order and return the device(s) within our 30-day return period. You must return your device(s) to Amazon within the carrier's 14-day return period in order to avoid the carrier's Early Termination Fees (ETF). If your purchase was an upgrade, your upgrade eligibility will not be reset unless you return your device to Amazon within the carrier's 14-day return period.
Additional Terms
Amazon reserves the right to decide who is eligible to purchase a device from us (e.g., an individual may be deemed ineligible based on identify verification checks) and can limit purchase quantities or refuse to sell to an individual who has been approved by a carrier.
Devices with service purchased from Amazon are for individual use only, and Amazon reserves the right to reject orders from resellers or distributors.
These AmazonWireless Terms and Conditions are in addition to the AmazonWireless site Conditions of Use.
Click to expand...
Click to collapse
Let us know if you get hit with a $400 bill from Amazon
The first thing you need to do is, change your Verizon password, so your dumb-ass, irresponsible son, can't stick you with anymore bills.
Let us know if you get hit with a $400 bill from Amazon
Click to expand...
Click to collapse
I would think that since they removed the SIM card from the broken phone and placed it into the new phone, and since he purchased the new phone with an upgrade from a different line, but retained service on the same line, that perhaps VZW is copacetic with that. Service is retained on the original line.
But something needs to happen with this broken phone that I have.
and, you didn't answer any of my questions.
What needs to take place? ...and in what order?
Let me take a stab at this...
Fixing the LCD is probably the first thing that has to happen.
I assume the phone, being a PDA will boot without the SIM card. Yes?
So if it's bootable, and you can see what you're doing, then I guess it's rootable. Yes?
And if it's rooted, then you can unlock it? Yes?
And once its rooted and unlocked, then what?
With which carrier can this phone be used? Rooted and unlocked, why would it even matter?
Thank you, and please.
merciless_alien said:
Hi guys, believe me I looked around the forum before setting out to ask, but it could take years to read all the threads and posts.
A few months back I bought my son a Galaxy S 3 for Verizon through Amazon wireless.
The phone came, I activated it and it worked fine until the idiot put it in his pocket, went out, got drunk, and came home with some barely visible cracks in the screen which now will not light up.
He went to the Verizon store, but without their insurance, they refused to deal with it. Instead, he ported an upgrade from another one of my 5 lines and buys another phone for $250-.
Now I have the 3 month "old" S 3 with a cracked screen that won't light up, and no SIM card.
What am I supposed to do now with this paper weight??
I was hoping to never have to deal with Verizon again, but now I'm locked in for another two years on two of my five lines and I have this very useless but valuable phone.
Suppose I take it upon myself to repair the screen, is there anyway to use this phone on a different network? or at least with a different carrier?
Perhaps a carrier that isn't looking to skin me alive for whatever I can bare? I know this device works with SIM cards, and I've heard folks claiming that it can be used on GSM networks, so what prevents me from using this phone on a GSM network with another carrier??
Can someone explain in layman's terms what this post will do for me??
Or is there some other direction I need to take??
Thank you!
Click to expand...
Click to collapse
The Rooting post will allow you to have more control over your device. You can give apps permission to do thing that android usually restricts them from doing. For example, you can give SetCPU permission to change the minimum and maximum speeds of your processor. You must also root to use the GSM network... Check out this guide: Click Here. I've never used my S3 on another carrier though, so I'm not exactly sure what to do
Really hope someone has info on this. I purchased this phone online through best buys website on black friday to take advantage of the $10 a month. I know there was a lot of debating on here about if this deal was like the Verizon deal with the bill credits or just a flat out $10 a month. I saw multiple posts on here saying after people received their phone from best buy they were able to call Verizon and pay off the $240 meaning it was a straight $10 a month deal.
So I am having some issues with my phone and need to exchange it for another one. It took forever but I figured out that a best buy an hour away from me has one in stock. I was able to get in touch with their mobile department inside that store and he confirmed they have one and can set it aside for me since I am exchanging. I did not want to go to my local best buy and have them order one and take the chance that it came with 7.1.1 already installed because I would be screwed and not be able to unlock the bootloader
Before we got off the phone he mentioned something about processing the return when I got there so I asked what he meant.. I asked if they had to process the return and do the entire order over again and he said yes... so then I asked how that would work since I bought the phone during the $10 black friday deal. He was not sure and put me on hold. Then he came back and took my name and phone number and said he had to call Verizon and ask them how to proceed... *
Now I am VERY worried about exchanging it. What if somehow since they are messing with my plan that I end up with the Verizon bill credits compared to the straight $10 a month deal where I can pay it off anytime I want.. No one at any best buy I've talked with even knew the difference about their deal to begin with so trying to explain this all to someone and correct it after the fact would be nearly impossible.. They would simply tell me I was wrong and the payments were through Verizon and that their deal was the exact same
So does anyone have any info on how the exchange should work? I don't understand why i can't simply go in and they swap it out.. not messing up anything with my contract..*
Also if they have to activate it in the store then I don't even wanna do it because I need to take the SIM card out... skip through setup assistant and the software update.. the unlock the bootloader before installing the 7.1.1 upgrade. What a MESS!*
I bought an iPhone 7 at Best Buy, tried to port from a Verizon MVNO to Verizon, and then ended up returning the phone for a Pixel, so I've seen some of their workings first-hand. In the end their mistakes worked in my favor, but it all literally took hours, so I'd recommend planning on being patient until they can resolve your issue to your satisfaction. I would just go in and be very clear that I wanted to exchange the phone for a working device and keep the same outstanding device payment as I currently have. If after talking to a few people they couldn't help me do that, I'd try a second store, since I've seen different service at various stores. I figure they can eventually be able to help you, but based on my Best Buy phone experiences, I'd just expect to be patient and plan on possibly being there for a couple hours.
Just to address your last paragraph, I don't believe Best Buy will sell you a phone unactivated. I purchase phones on a weekly basis; sometimes from Best Buy, sometimes from other retailers, and mostly from Verizon. Only Verizon corporate stores would let me walk out with an unopened box. I'm a VZW "Red Carpet" customer that they would just scan the UPCs of the MEID and SIM on the outside of the box, and send me away. The whole transaction takes less than 5 minutes. On the other hand, BB takes a good 20 minutes to go through the agreement and activation.
quangtran1 said:
Just to address your last paragraph, I don't believe Best Buy will sell you a phone unactivated. I purchase phones on a weekly basis; sometimes from Best Buy, sometimes from other retailers, and mostly from Verizon. Only Verizon corporate stores would let me walk out with an unopened box. I'm a VZW "Red Carpet" customer that they would just scan the UPCs of the MEID and SIM on the outside of the box, and send me away. The whole transaction takes less than 5 minutes. On the other hand, BB takes a good 20 minutes to go through the agreement and activation.
Click to expand...
Click to collapse
Weekly basis? Do you sell them or something? PM me and teach me your tricks!!!
Don't forget you have 30 day (or is it 20 now) buyer remorse. You can return the phone and get your money back.
Colchiro said:
Don't forget you have 30 day (or is it 20 now) buyer remorse. You can return the phone and get your money back.
Click to expand...
Click to collapse
14 days
I remember when it was 30..... (Does that make me old?)
Colchiro said:
I remember when it was 30..... (Does that make me old?)
Click to expand...
Click to collapse
"vintage"? :silly:
quangtran1 said:
Just to address your last paragraph, I don't believe Best Buy will sell you a phone unactivated. I purchase phones on a weekly basis; sometimes from Best Buy, sometimes from other retailers, and mostly from Verizon. Only Verizon corporate stores would let me walk out with an unopened box. I'm a VZW "Red Carpet" customer that they would just scan the UPCs of the MEID and SIM on the outside of the box, and send me away. The whole transaction takes less than 5 minutes. On the other hand, BB takes a good 20 minutes to go through the agreement and activation.
Click to expand...
Click to collapse
I bought two iPhone 7's after Black Friday when Best Buy had them on sale for $1 with two year contract. One for my son, and one for resale since I was due for an upgrade on my line which had my new Pixel on it which was purchased through Google.
Both phones left the store unopened and obviously unactivated. Came with the SIM card on the little credit card still not punched out.
aholeinthewor1d said:
Weekly basis? Do you sell them or something? PM me and teach me your tricks!!!
Click to expand...
Click to collapse
Rarely that I sell them, mostly I use them for different coding projects, then I give them to employees. Or I sell them back to carriers on the device recycling program. Old phones that aren't worth much, I save those to trade in for new phones when they run specials. For example, Verizon right now would give $200 for an iPhone 4 if you get the Pixel.
---------- Post added at 09:58 PM ---------- Previous post was at 09:52 PM ----------
bwthor20 said:
I bought two iPhone 7's after Black Friday when Best Buy had them on sale for $1 with two year contract. One for my son, and one for resale since I was due for an upgrade on my line which had my new Pixel on it which was purchased through Google.
Both phones left the store unopened and obviously unactivated. Came with the SIM card on the little credit card still not punched out.
Click to expand...
Click to collapse
????
For new phones, SIM cards don't normally come on those cardboard business cards any more. Apple, Samsung, LG, etc, their phones come with SIMs already in the phones. The ICCID is on the box. The clerk scans both the MEID and ICCID before they open the box.
So I bought a Samsung Galaxy S6 in November of 2015 on ebay for $370. I checked IMEI before buying and it was clear. I received the phone and activated it on my Verizon account and continued to use it on that account for almost 2 years until recently when I attempted to move it to a different account.
After completing the port of my number to the new verzion account I was unable to activate the phone that had been previously working. Sometime between November 2015 and when I ported the person who sold me the phone decided to stop paying their bill and Verizon blacklisted the phone as stolen. I spoke to Verizon's fraud department and they are unwilling to take the device off the black list. Verizon continued to state that since I bought the phone from ebay and not directly from Verizon there was nothing they would do.
As infuriated as I am at losing a device for someone else's financial obligation (rant below) I am mainly writing this as a warning to the many people like me out there who buy used phones. I will likely never buy another used phone from a private seller because of this and I suggest you strongly consider the same. I believe this is going to become more widespread as Verizon introduced the device payment plan a couple years ago and this appears to be a clause in the terms that allows them to black list the device as stolen should the individual not pay.
I've contact ebay but am unable to open a case as the sale was 2 years ago. I contacted paypal and they likewise are unwilling to do anything.
Rant: It is as if Verizon is treating the device like a car and has a lien against it. With a car when you purchase and go to register the car under a new owner this can only happen once the current owner has satisfied the lien. Seemingly although the act of activating it on Verizon's network is the same as registering a car it does not require the former lien be satisfied. This leaves a person like me with no way of knowing if the phone will be black listed after I purchase it. Verizon should either not allow the phone to be activated on another account until the balance has been satisfied or at least provide a way to know if an IMEI has an outstanding balance associated to it.
This is kinda common knowledge though. It is the reason xda stands behind and supports swappa.com
This has been happening for years. The only way to make sure is to not use eBay and use a more reliable and vetted source.
There are ways around this (you will find the results I'm sure) but mind you they are illegal and you won't find help here with it.
I feel bad for you. This is still kinda a new thing in the states and carriers are really coming down on it. Just be careful.
As I said swappa.com is a great source. Just about everyone here uses it.