Really hope someone has info on this. I purchased this phone online through best buys website on black friday to take advantage of the $10 a month. I know there was a lot of debating on here about if this deal was like the Verizon deal with the bill credits or just a flat out $10 a month. I saw multiple posts on here saying after people received their phone from best buy they were able to call Verizon and pay off the $240 meaning it was a straight $10 a month deal.
So I am having some issues with my phone and need to exchange it for another one. It took forever but I figured out that a best buy an hour away from me has one in stock. I was able to get in touch with their mobile department inside that store and he confirmed they have one and can set it aside for me since I am exchanging. I did not want to go to my local best buy and have them order one and take the chance that it came with 7.1.1 already installed because I would be screwed and not be able to unlock the bootloader
Before we got off the phone he mentioned something about processing the return when I got there so I asked what he meant.. I asked if they had to process the return and do the entire order over again and he said yes... so then I asked how that would work since I bought the phone during the $10 black friday deal. He was not sure and put me on hold. Then he came back and took my name and phone number and said he had to call Verizon and ask them how to proceed... *
Now I am VERY worried about exchanging it. What if somehow since they are messing with my plan that I end up with the Verizon bill credits compared to the straight $10 a month deal where I can pay it off anytime I want.. No one at any best buy I've talked with even knew the difference about their deal to begin with so trying to explain this all to someone and correct it after the fact would be nearly impossible.. They would simply tell me I was wrong and the payments were through Verizon and that their deal was the exact same
So does anyone have any info on how the exchange should work? I don't understand why i can't simply go in and they swap it out.. not messing up anything with my contract..*
Also if they have to activate it in the store then I don't even wanna do it because I need to take the SIM card out... skip through setup assistant and the software update.. the unlock the bootloader before installing the 7.1.1 upgrade. What a MESS!*
I bought an iPhone 7 at Best Buy, tried to port from a Verizon MVNO to Verizon, and then ended up returning the phone for a Pixel, so I've seen some of their workings first-hand. In the end their mistakes worked in my favor, but it all literally took hours, so I'd recommend planning on being patient until they can resolve your issue to your satisfaction. I would just go in and be very clear that I wanted to exchange the phone for a working device and keep the same outstanding device payment as I currently have. If after talking to a few people they couldn't help me do that, I'd try a second store, since I've seen different service at various stores. I figure they can eventually be able to help you, but based on my Best Buy phone experiences, I'd just expect to be patient and plan on possibly being there for a couple hours.
Just to address your last paragraph, I don't believe Best Buy will sell you a phone unactivated. I purchase phones on a weekly basis; sometimes from Best Buy, sometimes from other retailers, and mostly from Verizon. Only Verizon corporate stores would let me walk out with an unopened box. I'm a VZW "Red Carpet" customer that they would just scan the UPCs of the MEID and SIM on the outside of the box, and send me away. The whole transaction takes less than 5 minutes. On the other hand, BB takes a good 20 minutes to go through the agreement and activation.
quangtran1 said:
Just to address your last paragraph, I don't believe Best Buy will sell you a phone unactivated. I purchase phones on a weekly basis; sometimes from Best Buy, sometimes from other retailers, and mostly from Verizon. Only Verizon corporate stores would let me walk out with an unopened box. I'm a VZW "Red Carpet" customer that they would just scan the UPCs of the MEID and SIM on the outside of the box, and send me away. The whole transaction takes less than 5 minutes. On the other hand, BB takes a good 20 minutes to go through the agreement and activation.
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Weekly basis? Do you sell them or something? PM me and teach me your tricks!!!
Don't forget you have 30 day (or is it 20 now) buyer remorse. You can return the phone and get your money back.
Colchiro said:
Don't forget you have 30 day (or is it 20 now) buyer remorse. You can return the phone and get your money back.
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14 days
I remember when it was 30..... (Does that make me old?)
Colchiro said:
I remember when it was 30..... (Does that make me old?)
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"vintage"? :silly:
quangtran1 said:
Just to address your last paragraph, I don't believe Best Buy will sell you a phone unactivated. I purchase phones on a weekly basis; sometimes from Best Buy, sometimes from other retailers, and mostly from Verizon. Only Verizon corporate stores would let me walk out with an unopened box. I'm a VZW "Red Carpet" customer that they would just scan the UPCs of the MEID and SIM on the outside of the box, and send me away. The whole transaction takes less than 5 minutes. On the other hand, BB takes a good 20 minutes to go through the agreement and activation.
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I bought two iPhone 7's after Black Friday when Best Buy had them on sale for $1 with two year contract. One for my son, and one for resale since I was due for an upgrade on my line which had my new Pixel on it which was purchased through Google.
Both phones left the store unopened and obviously unactivated. Came with the SIM card on the little credit card still not punched out.
aholeinthewor1d said:
Weekly basis? Do you sell them or something? PM me and teach me your tricks!!!
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Rarely that I sell them, mostly I use them for different coding projects, then I give them to employees. Or I sell them back to carriers on the device recycling program. Old phones that aren't worth much, I save those to trade in for new phones when they run specials. For example, Verizon right now would give $200 for an iPhone 4 if you get the Pixel.
---------- Post added at 09:58 PM ---------- Previous post was at 09:52 PM ----------
bwthor20 said:
I bought two iPhone 7's after Black Friday when Best Buy had them on sale for $1 with two year contract. One for my son, and one for resale since I was due for an upgrade on my line which had my new Pixel on it which was purchased through Google.
Both phones left the store unopened and obviously unactivated. Came with the SIM card on the little credit card still not punched out.
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????
For new phones, SIM cards don't normally come on those cardboard business cards any more. Apple, Samsung, LG, etc, their phones come with SIMs already in the phones. The ICCID is on the box. The clerk scans both the MEID and ICCID before they open the box.
Related
Just wondering if there were any downsides to upgrading to the G2x through amazon.com for $119.99? You can do an individual or family line upgrade.
I just bought from Amazon and returned it. The upside is that the price is low and you have a 30 day return period. The down side, IMO, is that you have to hold on to the line and phone for 6 months or pay $250. This meant that, in the next 6 months, I couldn't give my wife the G2x for her line and then get the Sensation, SGII, etc. for my line without being charged the $250. I could deal with breaking the contract if I had / wanted to do so, however, I didn't want any additional financial constraints. Just my .02¢
HTH
azsl1326 said:
I just bought from Amazon and returned it. The upside is that the price is low and you have a 30 day return period. The down side, IMO, is that you have to hold on to the line and phone for 6 months or pay $250. This meant that, in the next 6 months, I couldn't give my wife the G2x for her line and then get the Sensation, SGII, etc. for my line without being charged the $250. I could deal with breaking the contract if I had / wanted to do so, however, I didn't want any additional financial constraints. Just my .02¢
HTH
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how would Amazon know that you gave it to your wife? And how would they know you are using a different device on your line if you just do a sim switch? do they have access to that carrier data?
also, does this mean you can upgrade phones every 6 months from amazon for their subsidized price?
jtroye32 said:
also, does this mean you can upgrade phones every 6 months from amazon for their subsidized price?
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I don't believe so! They still have to go through T-Mobile to upgrade or activate new line!
So if you don't quality or you already did an upgrade then I'm guessing they'll turn you down!
But I could be wrong, I guess someone needs to read the fine print and let us know!
..........
azsl1326 said:
I just bought from Amazon and returned it. The upside is that the price is low and you have a 30 day return period. The down side, IMO, is that you have to hold on to the line and phone for 6 months or pay $250. This meant that, in the next 6 months, I couldn't give my wife the G2x for her line and then get the Sensation, SGII, etc. for my line without being charged the $250. I could deal with breaking the contract if I had / wanted to do so, however, I didn't want any additional financial constraints. Just my .02¢
HTH
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This is incorrect. Amazon only stipulates that the line upgraded/opened/added must remain active for at least 6 months. There is absolutely nothing stopping you from swapping phones on that line, you just can't close the line/account before the 6 months are up. Unless you plan on jumping ship from Tmo before then, this shouldn't be a problem.
I used amazon for my G2X and their service is awesome. First phone suffered from reboots/lockups so I called them and they overnighted a replacement with return postage for the broken phone at absolutely no charge and no questions asked.
brianbrain said:
...There is absolutely nothing stopping you from swapping phones on that line, you just can't close the line/account before the 6 months are up...
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Well, that's not what I was told by the Amazon representative. I flat out told them that is what I was going to do...swap phones on that line and they told me I could not do it without being charged. Whether or not the rep was right or wrong, I do not know. I just knew that there was a high probability that I would be either swapping phones and/or bailing on the contract so I didn't want to get caught with any extra fees.
As for the service from Amazon, they were great and very responsive.
Here's the exact verbiage from Amazon's site:
When you purchase your device with service from AmazonWireless.com, we automatically pass along an instant discount from the carrier to you. This discount has been provided to you based on your agreement to (a) activate a new, or extend an existing, line of service for this device with the carrier, and (b) maintain this service in good standing for a minimum of 181 consecutive days. If you do not activate or extend a line of service in connection with this device, or if your service is canceled/disconnected before 181 consecutive days, AmazonWireless.com will charge you $250 per device, plus applicable taxes.
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Looks like I might have been misinformed, but would have still sent it back.
HTH
I want to put as much emphasize on this story as possible because I really want some useful advice. 2 days ago my phone was stolen. Since then I have been trying to get a phone because I run a business and by now 3 days I have lost half a grand easily.
Last month I switched my phone from a 2 year contract to a prepaid month to month plan. At this point tmobile does not offer insurance on the phone any longer. This is important because after paying $140 per month for this phone with insurance, the month I switch to the $50 per month plan it is stolen and tmobile says, "o well".
I said can I buy a new phone? They said no because you still owe us money for switching the phone to prepaid and $150 on the actual phone itself. I did not pay the money to switch because the previous month I had the money the lady on the phone said she would take care of it which I thought meant since I never actually left the company they werent charging me to change plans...not the case after all, but do not find out until my phone is stolen.
I had an HTC Amaze for the record. So I went home and called tmobile. I was on the phone about 25 min before the connection became so bad I asked for them to call me back. They got the phone number and then never called. I had been transferred 7 times by this point. I called back and explained I was very frustrated. They transferred me to a specialist. This lady had me on hold about 20 min. Finally she said we resolved the $200 fee but you still have to pay the $150 on the phone. I paid the $150 and she asked me if I want to buy the new phone now? I said no because I wanted the phone immediately so I would go into the store to buy it.
I got to the store and they said I still owed $200. Even if the $200 fee was resolved he told me I cannot get the discount on the phone I wanted and that I have to pay the full price of $600 because they do not give a discount on their phones more than 1x per 2 year contract! Even on a new line. So I was going to buy a cheap phone and he said he could keep my old number and use this cheap phone until I could buy the phone I wanted later. I told him the Staples accross the street sold phones if I could ask them if they sold me a phone for cheaper they could activate it. He said it would probably only take me 30 sec to go check and to see.
I got back to the tmobile store in about 2 min and he had gone on his lunch break. I waited about another 20 min before another associate helped me who did not have the same deal with a cheap phone he told me about. In stead of $160 total for everything he wanted to charge me $200 for everything. I was there for 2 hours and by this point I am extremely upset and I want to leave tmobile.
This is not my first bad experience with tmobile. I have been unhappy since I joined. There is no complaint department. You have to write out a letter and mail it in. I left out some details of why I am so upset because the bottom line of the story is I am just completely unhappy with tmobile. They treat you like you are nothing without them, and will be fine without your business. This may be true but I have been paying almost $150 per month for almost 9 months and now they want me to pay $200 when I am not even leaving their company, then my $600 phone which is fully paid off is stolen they not only do not help me, but they are rude and go on lunch after he told me to go ahead and check which would only take a matter of seconds. I ran to the store and back and he was on a 30 minute lunch, I am just unhappy with the whole company. I will not even go into details of when I was having trouble with the phone during the previous 9 months.
What I want to know is how do I leave a phone company without paying their fee. Its not right, I am leaving because their service is so unsatisfactory in my area, and now I need help they not only do not help but want to charge me full price to get my line back. If I switch to another company can I still keep my same number? I need the same number for my business and I would much rather not stay with this company. Could anyone recommend any links with information, or which service providers you prefer? Thanks.
I bought a brand new Motorola Photon Q at FULL PRICE from Sprint a few weeks ago because I do NOT believe in contracts and remain contract free.
My phone shuts off every time I touch the Lock Screen button on top or when I BEGIN to slide out the QWERTY keyboard. (NO drops, cracks, scratches, water damage, abuse, etc verified by Sprint store)
I have the $11 a month Total Equipment Protection.
First, they can't fix my phone at the Sprint Corporate store.
Then, the want me to wait THREE BUSINESS DAYS for a REFURBED phone because the Sprint Corporate Repair Center does NOT have any in stock.
Lastly, the manager REFUSES to simply give me the ONE new Photon Q LTE they have in stock by telling me "If I give you a new Photon Q for your Total Equipment Protection Claim E-ticket I will be written up and face disciplinary action and/or lose my job."
Why the complete lack of service?
I am paying a HUGE MONTHLY PREMIUM of $11 a month for TEP, and my phone is new and still under the factory warranty.
Sprint is in the business to make monthly fees.
If I don't have a working phone, they can't charge me for monthly service.
If my Comcast cable box died, regardless of who owns it, Comcast would make it right..... even at their cost..... because they want my monthly payment.
I am NOT under contract with Comcast, and I am NOT under contract with Sprint either.
So, why aren't they bending over backwards to get a working phone in my hands ????
Not too long ago, you could walk into any corporate store and walk out with a free refurb with NO insurance and NO $50 fee.
This complete lack of customer service has me wanting to cancel Sprint and simply take my Photon Q LTE to the prepaid side or simply getting a new phone from another prepaid carrier.
This way, I can save money off of the monthly bill and just buy a cheap "backup" phone from Craigslist in case of emergencies so I can be my "own personal warranty and repair department".
PS.
The Sprint corporate store made me wait around for 4 hours.
This was after I IMMEDIATELY displayed, and duplicated 3 times, that my phone was shutting off every time I simply touched the "lock screen" button on top.
Any advice would be appreciated.
I look forward to hearing comments on Sprint's current customer service performance and policies as well.
They pulled the same crap with me when I tried to get my phone replaced. I ended up just saying **** it and replacing the parts myself. Though I am on a contract... But I also do pay for the TEP... I think their (lack of) support is ****. And it's really got me considering switching carriers.
I've been on the phone with Sprint customer service all day.
Been given nothing but a run around.
They have not located me a phone.
They have no idea where it will ship from.
They have no idea when it will ship.
My phone will not power up and I have been missing calls and texts for 2 days.
I keep requesting that they tell a Sprint store to give me a new phone, or even a refurb, and I will drive there to get it.
No one will agree to help me.
WHAT THE HELL IS WRONG WITH SPRINT ??????
That really sucks...
What's sad nowadays, is companies don't really care unless you make a big stink... and perhaps you need to make a BIG one.
Post on all their social media outlets. I've heard of mountains being moved simply because an issue was made public.
I know it's a little late now, but the next phone you buy, I would recommend getting from Best Buy, and get their protection plan. I've been told that I can literally walk out the door seconds after buying a phone, "drop" it in the parking lot, walk back in, and get a new phone on-the-spot. The best part is, it costs the same as the TEP (or you can opt to pay in full for about $170 for 2 yrs of protection), and NO $100 insurance claim fee.
I don't mean to sound like a salesman, but I've had to do enough TEP claims to decide that most big business doesn't care anymore about the consumer. Best Buy's plan is the only one I've come across these days where I can leave with a brand new phone within minutes.
arrrghhh said:
That really sucks...
What's sad nowadays, is companies don't really care unless you make a big stink... and perhaps you need to make a BIG one.
Post on all their social media outlets. I've heard of mountains being moved simply because an issue was made public.
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I totally agree on this one.
Sent from my Motorola Photon Q LTE using xda premium
Now that sprint contracts out the TEP insurance stuff to asurion (asurian?) thats the procedure. I broke my Q's screen within a couple months of buying it and I had to go through the same crap were I couldnt get an in-stock phone immediately because if a screen is cracked, you must go through the TEP process, and if your phone isn't the hottest new thing selling, you will likely get a refurb.
I have had a quite a few refurbs in the past through TEP (all because of my own fault), and they have all been good working and good looking units. I broke the phone, so I would have taken almost any working phone. But in your case, I can see why its bothersome.
So last week was not good for me, I damaged my spen. My bad luck didn't end there. 3 days ago I spilt water which water on it and as a result was water damaged. So I am going through all my options, I didn't get insurance (it wasn't offered, I probably would have declined anyways) I was contemplating buying another one through eBay using PayPal credit. I was contemplating sending it in to Samsung for out of warranty repair. I then thought to call T-Mobile. I was honest that my phone is water damaged and know that it voids warranty. They put me on hold, spoke with supervisor. They added insurance and ordered another phone. I am still responsible for $250 which will be on my next bill. I get to keep the damaged phone ( I asked) so what that means Is that I get to sell the phone and pay off the deposit T-Mobile is asking for.
I have been with T-Mobile for 3 years and bought many phones through them. Doing what they did makes me feel appreciated as a customer. Life happens, but it's nice when stuff like this happens.
Life is good
Great experience man!
I've been with T-MO 13, maybe 14 years, and there's a reason. Always been treated more than fair and sometimes a little too good. Glad to hear they're keeping it up.
Have to agree. Over the last 9 years it's been a fantastic experience, great pricing, and "above & beyond" customer service. I don't ever see myself leaving T-Mo unless some crappy merger ruins it all.
Me too 14+ years.
You may be able to keep the old phone, but it will more than likely have the IMEI blacklisted. Standard procedure for insurance replacements. If that's the case, you can sell it over at Swappa Boneyard for a quick buck.
md1008 said:
So last week was not good for me, I damaged my spen. My bad luck didn't end there. 3 days ago I spilt water which water on it and as a result was water damaged. So I am going through all my options, I didn't get insurance (it wasn't offered, I probably would have declined anyways) I was contemplating buying another one through eBay using PayPal credit. I was contemplating sending it in to Samsung for out of warranty repair. I then thought to call T-Mobile. I was honest that my phone is water damaged and know that it voids warranty. They put me on hold, spoke with supervisor. They added insurance and ordered another phone. I am still responsible for $250 which will be on my next bill. I get to keep the damaged phone ( I asked) so what that means Is that I get to sell the phone and pay off the deposit T-Mobile is asking for.
I have been with T-Mobile for 3 years and bought many phones through them. Doing what they did makes me feel appreciated as a customer. Life happens, but it's nice when stuff like this happens.
Life is good
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So... You can add insurance within 14 days of a new phone purchase. You are clearly within that timeframe from the note 5 release. No device verification is required as you can do it over the phone. Im not surprised at all as assurion absorbs the cost, not tmobile. Good for you though. Glad you didn't end up eating that 700 comedy of errors.
Sent from my SM-N920T using Tapatalk
No one has had a better experience than me.. so last year i was going through a tough time. Lost my job and i just got my phone syolen.. t-mobile offered to get me a new and bill to account.. i got the note 4 diwn payment was 380 i believe once my bill came i still had no job i calked and explain the situation.. they said pay aleast 50$ so we can keep your service avtive till next bill. So now i have 380 plus tax plus another 13 for first month than my normal bill. I was up over 500 for my next bill. I told them tbh idk if i can afford it. Maybe ill mail yhe phone back... long story short. My next month bill was only 80$ i check online ant it said i only owed 300$ for the note 4.. so i dint have to pay the down payment. that's why i would never leave tmbile
Sent from my SM-N920T using Tapatalk
I haven't had any crazy experiences like you guys. I just love the whole uncarrier movement. They really are doing an excellent job putting the customer first while not sacrificing their bottom line entirely.
Sent from my SM-N920T using Tapatalk
I think they also gave you the replacement of your Note 5 cause it's been out for less than a month, so they would have only made 8 dollars off of you if you did get the insurance. They lose out on 8 bucks for the first month, but now you'll have a new phone, an insurance plan for the remainder of the time you have that phone, and they have a happy customer.
They wouldn't risk losing a monthly paying customer over 8 dollars. Nice story, I unfortunately don't have one yet, just came to read.
I could always cancel insurance but I am probably not going to at least not for a little while.
I was wondering will the old note Imei be blocked? Technically T-Mobile isn't doing insurance claim, they are ordering me a brand new note and giving me 450 credit leaving me responsible for $250.
md1008 said:
I could always cancel insurance but I am probably not going to at least not for a little while.
I was wondering will the old note Imei be blocked? Technically T-Mobile isn't doing insurance claim, they are ordering me a brand new note and giving me 450 credit leaving me responsible for $250.
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Yess it agould be blocked.
Sent from my SM-N920T using Tapatalk
Tmobile has been very good to me, never hesitating to credit my account for things. My Z1s was stolen after I got my Z3, before I could ship it back to Tmobile. I couldn't afford to spend the money to have the insurance replace it, I wound up having to pay for it. I got to a point where I could afford the insurance, but I was out of the 90 day window. Still had like 250 due on it, and they credited my account to make up the difference between the insurance replacement and the balance due. Was amazing.
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
bradbutter said:
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
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I have a question for you, I just got the Note 5 and I told the sales guy I wanted to go from jump to jump on demand but I'm not sure if he actually switched me. Is there some where on MyTmobile that will tell me if I have jump on demand or do I need to go in to a store or call? Thanks!
bradbutter said:
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
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I was told I could not make a claim although I am sure Asurian would be none the wiser. I am happy with the outcome. Even if it was $50 extra. Plus I still get to keep the old phone which should take care of the money I owe anyways.
I am thinking of sending it in to Samsung and see what they quote me for. If they want $300 and they send me back a brand new phone I can flip it for double.
And I am expecting my phone tomorrow. They ordered next day delivery via UPS. Either way I am happy
md1008 said:
I was told I could not make a claim although I am sure Asurian would be none the wiser. I am happy with the outcome. Even if it was $50 extra. Plus I still get to keep the old phone which should take care of the money I owe anyways.
I am thinking of sending it in to Samsung and see what they quote me for. If they want $300 and they send me back a brand new phone I can flip it for double.
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that sounds cool then if you dont have to send the phone back. that means you still would have all 3 upgrades and a new device for 250 which isnt bad at all ... good job lol
shanda5303 said:
I have a question for you, I just got the Note 5 and I told the sales guy I wanted to go from jump to jump on demand but I'm not sure if he actually switched me. Is there some where on MyTmobile that will tell me if I have jump on demand or do I need to go in to a store or call? Thanks!
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Click to collapse
you should be able to call customer care but from everyday experience they usually dont know what they are talking about unless theyve been around for a while. They read scripts and guidelines where as a sales rep in store deals with everyday problems first hand. but to switch from jump to JOD you have to just basically start your payment plan over. you cant just switch it or jump into JOD.
i.e., if you had a note 4 and owed 500 on it. and wanted to get the note 5 on JOD , you would have to pay off the entire 500 and just keep your note 4 on your account monthly and be paying for 2 phones. Or you can trade in your note 4 and lets say they give u 300 for it . you would stil be responsible for 200 of the note 4 but you would be in the new JOD program where u can change the phone 3x in 12 months regardless of how much you owe, where as with JUMP you have to have the 10 insurance feature and pay half your phone everytime you want to upgrade
I'm on Team T-Mobile. First service providers that I'm pleased with.
* Coverage and data speed in my city is A-
* Jump 1.0
* 2 Unlimited Un-Throttled 4G LTE Plan for $100
* On a business account I call them for whatever, I've never waited more than 1 min to speak with an American customer service rep
* SIM Unlock on a brand new financed phone! SIM Unlocked my GS6 and Note 5 on Day 1
I'm glad to hear this. I work for a sprint dealer (worst carrier out of the 4, I'm well aware. Lol) and their customer service are a bunch of idiots (I only know because I have to talk to them for customers all the time). Terrible experience most of the time with their care. AT&T has always had great customer service but I don't do phone payments on devices I can't use how I want to use them. (Locked bootloaders). Just switched to tmobile this month. The service has already been great. Hopeful that it stays that way. Thanks for sharing your story. And try not to damage your phone again. Lol maybe just keep the insurance this time around.
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Hope the price comes back down...
I am so glad I pulled the trigger when I did...
Running the Oreo beta and liking it...
Still $499 on Essential website. Pricing Error? Ordered my yesterday from Amazon for $449, looking forward to it.
Either a misprint, or Best Buy is doing what they did with the iPhone X and charging $200 more and pretending that it is because they have them in stock, and that if people are willing to pay it, why not charge more? They took some heat over that last month but apparently its part of their business model to jack up the prices of high demand items.
SquireSCA said:
Either a misprint, or Best Buy is doing what they did with the iPhone X and charging $200 more and pretending that it is because they have them in stock, and that if people are willing to pay it, why not charge more? They took some heat over that last month but apparently its part of their business model to jack up the prices of high demand items.
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Ah good ol' Best Buy. Anything you can do to try and keep the business afloat.
It's still $450 on Amazon. I saw the price jump and nope'd all the way over to Swappa and got a new in box model for 335, plus 60 for a protection plan! Score!
I just finally bought one today at Best Buy. The sign in store said $449, but it rang up as $699. The salesperson changed it back to $449 for me.
Yeah, they're either gouging again or it's an error. Still officially $499 straight from the source and $449 at Amazon and even cheaper at a few other places. So avoid Best Buy.
Now on Amazon it's $499.99 for Black Moon and $594.55 for Pure White. Looks like I got mine just in time.
First I was having trouble deciding between pixel 2XL and the Essential. After researching I was going to pull the trigger on the Essential as Best Buy had them in stock and if I could not like it in 14bdays I could return it. That way I could give it an honest try. But when I went to Best Buy...they wanted 699.99 when I got to regestered. Showed them Amazon’s and Essential prices and tried to explain to them a few weeks ago Best Buy dropped price to 499.99. They would not price match because it is Black Friday. So I walked away empty handed and NOT happy.
KevTN said:
First I was having trouble deciding between pixel 2XL and the Essential. After researching I was going to pull the trigger on the Essential as Best Buy had them in stock and if I could not like it in 14bdays I could return it. That way I could give it an honest try. But when I went to Best Buy...they wanted 699.99 when I got to regestered. Showed them Amazon’s and Essential prices and tried to explain to them a few weeks ago Best Buy dropped price to 499.99. They would not price match because it is Black Friday. So I walked away empty handed and NOT happy.
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Did you see the Sprint deal? It's still going on line, ends up costing like 160 bucks and you can immediately after unlock close the account, took me 4 days, I got 3 essential phones for 160 a piece.
Thanks! Will these work on Verizon too?
KevTN said:
Thanks! Will these work on Verizon too?
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Yes they will! Bought one as a gift for my niece this way and she uses Verizon.
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Now its down to $499.99 and comes with a free 360 camera at Best Buy.
spiderjerusalem said:
Did you see the Sprint deal? It's still going on line, ends up costing like 160 bucks and you can immediately after unlock close the account, took me 4 days, I got 3 essential phones for 160 a piece.
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are you sure there is no repercussions because im about to pull the trigger right now if thats possible. how do you do it exactly. PM me the details
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thanks for the notification about the 360 camera. guess ill do a price change since im still within 30 days
Jonathanlc2005 said:
are you sure there is no repercussions because im about to pull the trigger right now if thats possible. how do you do it exactly. PM me the details
---------- Post added at 01:18 PM ---------- Previous post was at 01:09 PM ----------
thanks for the notification about the 360 camera. guess ill do a price change since im still within 30 days
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Yeah it's pretty clear in the contract, you are not singing a contract with a length agreement, you can break it whenever, it's 5 a month for 18 months and a 30 dollar option to buy, using it in at&t now, took them just a few days to unlock it after I paid it off, I did the payoff in the Sprint online chat and had them verify I owned the phone and had no obligation to Sprint, they will email you a copy of the chat transcript, so should they ever give me a hard time I have it all in writing, I bought 3 this way, so I have a backup and gave one to my mom lol
Jonathanlc2005 said:
are you sure there is no repercussions because im about to pull the trigger right now if thats possible. how do you do it exactly. PM me the details
---------- Post added at 01:18 PM ---------- Previous post was at 01:09 PM ----------
thanks for the notification about the 360 camera. guess ill do a price change since im still within 30 days
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As for repercussions, it all depends on what you are willing to put up with. The deal itself is pretty straight forward, in that you sign up for an 18 month lease ($5 per month for 18 months), with the option to return the phone at the end of the 18th months, or decide to keep it and pay the remaining 6 months (Purchase Option Price, or something like that, I don't remember the exact wording). The nice thing about the lease, is there are no restrictions on you paying it off the first day, which basically costs you: $25 initial purchase price at checkout + $5*18 ($90) + $5*6 ($30 POP) + taxes. So $145 + taxes. Before you actually checkout and hit the submit button, you will be provided a copy of the Flex Lease agreement that breaks down the monthly payment, total payments, and the POP (purchase option price). So potentially the cheapest you could get the phone for, without taking into account any other costs (see below) is $145 + tax.
Of course, there could also be some additional costs to take into consideration, such an activation fee ($30). If you do this in a store that has some stock, you generally will have to pay the $30, though Sprint may still be waiving this fee if you order online. A shipping fee of ($10), i.e. if there are no local stores that have stock of the phone for local pickup (which eliminates the $10), and potentially 50 days of service if you phone isn't unlocked after you pay it off initially. For most folks taking advantage of this deal, it seems that as soon as you pay off the phone/lease (like the first day you get the phone and activate it), your phone will be unlocked eligible about 2 - 3 days later. You can check this by performing a UICC unlock request within the about phone, ODAM settings (again, can't remember if this is the exact menu title, but if you look through the first page of the slickdeals thread, it breaks it all down). However, there is no guarantee that it will be unlocked during the first couple of days after payoff, so it is best to go in with the understanding that it could take 50 days before Sprint will officially unlock your paid off phone, so assume $80 for phone service for 2 months. (The $45/2gb plan, with $5 discount with autopay)
So, a top end price of the phone could potentially be: 145 + tax + 30 activation + 10 shipping + 80 service cost. (or approx. $265 + tax)
Finally, one thing people don't talk about, is in order to sign up for Sprint and add a line (if you are a new customer), is that they will perform a credit check. If you were planning on getting a loan, or in the process of buying a house, etc., I would avoid getting any credit pulls at this time. (But that is just me ).
With that in mind, you have to decide is a high end price of $265 + tax a good enough deal. Personally, I still think it is a great deal for this phone.
What most people appear to be doing, who have no interest in actually using Sprint, is paying off the device as soon as possible, getting it unlocked in 2 - 3 days after payoff, and then canceling service, all within the 14 day satisfaction window. Some folks say Sprint will prorate the service fee, others say you will have to pay at least 1 months service. The deal is has only been out for a couple of weeks, so there isn't a 100% understanding of this yet.
i spoke to my old buddy who i used to work with at sprint 10 years ago. he told me that they will charge you the rest of the balance if you do it that way
Jonathanlc2005 said:
i spoke to my old buddy who i used to work with at sprint 10 years ago. he told me that they will charge you the rest of the balance if you do it that way
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They literally can not, they give it to you in writting the pay off is lease price plus 30 bucks
spiderjerusalem said:
They literally can not, they give it to you in writting the pay off is lease price plus 30 bucks
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Agreed, it is all clearly written down in the lease agreement / purchase option price on how much one will/can spend on the phone. Sprint's goal with this promo, I suspect, is to obtain as many subscribers as possible. I am sure the planned for a percentage of these new subscribers leaving and paying off the device.