Related
Are they a good place to buy from? I'm planning on getting a g2x in the next couple of days, and their price is very tempting. Just don't know anything about the site...
I ordered my Motorola Atrix from them, and it was so much cheaper than going from the actual AT&T site. I would recommend using wirefly.
jnralp00 said:
Are they a good place to buy from? I'm planning on getting a g2x in the next couple of days, and their price is very tempting. Just don't know anything about the site...
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I bought my Samsung Epic 4g from them in November. Overall the experience was OK. The price for the phone was $70.00 less than it was being sold by Sprint. The phone was shipped within the time frame that they stated and it was brand new like it was supposed to be. I had trouble getting the phone to start off because they claimed that I was not eligible for the upgrade price on the phone, even though I was. I had to call them and they said that Sprint told them that I wasn't eligible for the upgrade. I called Sprint and the Sprint rep told me that their system keeps a record of whenever an outside vendor makes an inquiry on a record, and that there was no record of anyone checking to see if my account was eligible for an upgrade, and that I was eligible for an upgrade. I called Wirefly back and I was placed on hold and again they said that I was not eligible and that they had checked twice. I told them what Sprint said and had to pressure the Wirefly rep to effort to find the problem, since it was their problem. It took about 30 minutes to get the rep to get the right information and allow me to purchase the phone.
Normally, I would have just bought my phone elsewhere after dealing with the issue I did with Wirefly, but I pressed it because of the $70.00 savings. I figure it took about an hour of my life on the phone to get it squared away, so it was like making $70.00 an hour. If the price difference was much smaller, I would have given up on Wirefly and bought my phone from someone else. So, like I said to start off, they were OK. If you are saving money, it will be worth it...if it is the same price as you can get it elsewhere, I would suggest you get it elsewhere. Good Luck!
budderocks said:
I bought my Samsung Epic 4g from them in November. Overall the experience was OK. The price for the phone was $70.00 less than it was being sold by Sprint. The phone was shipped within the time frame that they stated and it was brand new like it was supposed to be. I had trouble getting the phone to start off because they claimed that I was not eligible for the upgrade price on the phone, even though I was. I had to call them and they said that Sprint told them that I wasn't eligible for the upgrade. I called Sprint and the Sprint rep told me that their system keeps a record of whenever an outside vendor makes an inquiry on a record, and that there was no record of anyone checking to see if my account was eligible for an upgrade, and that I was eligible for an upgrade. I called Wirefly back and I was placed on hold and again they said that I was not eligible and that they had checked twice. I told them what Sprint said and had to pressure the Wirefly rep to effort to find the problem, since it was their problem. It took about 30 minutes to get the rep to get the right information and allow me to purchase the phone.
Normally, I would have just bought my phone elsewhere after dealing with the issue I did with Wirefly, but I pressed it because of the $70.00 savings. I figure it took about an hour of my life on the phone to get it squared away, so it was like making $70.00 an hour. If the price difference was much smaller, I would have given up on Wirefly and bought my phone from someone else. So, like I said to start off, they were OK. If you are saving money, it will be worth it...if it is the same price as you can get it elsewhere, I would suggest you get it elsewhere. Good Luck!
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thanks, the phone is $250 with $50 mail in rebate from tmobile, wirefly is $150 for preorder.
I swear, today's BS at the Sprint store has me engulfed in fumes! Last week, i ask to have a white Note 2 ordered as I wanted to pay the full retail value. Had a good chat with the sales rep(long time friend), and took care of me accordingly. Due to the late order, this was last week Thursday, said the phone would be in today and to come by then. No problem, waited patiently.
Walk into the store today and ask for my phone. Was told only one shipment came in and there's no white N2's to be seen with my name on it. The girl rep told me, I'd be notified once the phone arrived. Said, np and waited patiently again. Hrs go by till about an hour ago. Call, girl rep says phone is here. I'm like wtf, why wasn't I notified!! Then im told to bring all the payment upfront or no phone, on top of the ***** telling me she was confused about everything and couldn't help me!! FACEPALM...
Called up Sprint and *****ed about it all. Ordered the phone, through the billing 1-800 number and had it over night shipped. The helpful lady waved the $35 activation fee, along with the $12 shipping fee. Even though it was nice, i feel like a better discount could have been given. When you spend $700 ++ on the phone followed by 12yrs of customer loyalty, you'd think that sprint would throw in a phone case w/10%-15% off my phone purchase...!
Sent from my Galaxy Nexus using xda premium
the last time i tried replacing my nexus s 4g (after having dropped it and cracking the screen), asurion offered me a different phone because they had none at hand that very moment. i would be okay with this IF it was an upgrade from my phone, but they tried giving me some LG phone that was anything but an upgrade spec & feature-wise. turns out the lady was offering that phone to me only because their highest priority was to have a phone to me by the next business day. i told her waiting an extra business day to get the same phone was no problem... got a replacement 2 days later ::rollseyes::
Closed
Wrong section.
I bought a brand new Motorola Photon Q at FULL PRICE from Sprint a few weeks ago because I do NOT believe in contracts and remain contract free.
My phone shuts off every time I touch the Lock Screen button on top or when I BEGIN to slide out the QWERTY keyboard. (NO drops, cracks, scratches, water damage, abuse, etc verified by Sprint store)
I have the $11 a month Total Equipment Protection.
First, they can't fix my phone at the Sprint Corporate store.
Then, the want me to wait THREE BUSINESS DAYS for a REFURBED phone because the Sprint Corporate Repair Center does NOT have any in stock.
Lastly, the manager REFUSES to simply give me the ONE new Photon Q LTE they have in stock by telling me "If I give you a new Photon Q for your Total Equipment Protection Claim E-ticket I will be written up and face disciplinary action and/or lose my job."
Why the complete lack of service?
I am paying a HUGE MONTHLY PREMIUM of $11 a month for TEP, and my phone is new and still under the factory warranty.
Sprint is in the business to make monthly fees.
If I don't have a working phone, they can't charge me for monthly service.
If my Comcast cable box died, regardless of who owns it, Comcast would make it right..... even at their cost..... because they want my monthly payment.
I am NOT under contract with Comcast, and I am NOT under contract with Sprint either.
So, why aren't they bending over backwards to get a working phone in my hands ????
Not too long ago, you could walk into any corporate store and walk out with a free refurb with NO insurance and NO $50 fee.
This complete lack of customer service has me wanting to cancel Sprint and simply take my Photon Q LTE to the prepaid side or simply getting a new phone from another prepaid carrier.
This way, I can save money off of the monthly bill and just buy a cheap "backup" phone from Craigslist in case of emergencies so I can be my "own personal warranty and repair department".
PS.
The Sprint corporate store made me wait around for 4 hours.
This was after I IMMEDIATELY displayed, and duplicated 3 times, that my phone was shutting off every time I simply touched the "lock screen" button on top.
Any advice would be appreciated.
I look forward to hearing comments on Sprint's current customer service performance and policies as well.
They pulled the same crap with me when I tried to get my phone replaced. I ended up just saying **** it and replacing the parts myself. Though I am on a contract... But I also do pay for the TEP... I think their (lack of) support is ****. And it's really got me considering switching carriers.
I've been on the phone with Sprint customer service all day.
Been given nothing but a run around.
They have not located me a phone.
They have no idea where it will ship from.
They have no idea when it will ship.
My phone will not power up and I have been missing calls and texts for 2 days.
I keep requesting that they tell a Sprint store to give me a new phone, or even a refurb, and I will drive there to get it.
No one will agree to help me.
WHAT THE HELL IS WRONG WITH SPRINT ??????
That really sucks...
What's sad nowadays, is companies don't really care unless you make a big stink... and perhaps you need to make a BIG one.
Post on all their social media outlets. I've heard of mountains being moved simply because an issue was made public.
I know it's a little late now, but the next phone you buy, I would recommend getting from Best Buy, and get their protection plan. I've been told that I can literally walk out the door seconds after buying a phone, "drop" it in the parking lot, walk back in, and get a new phone on-the-spot. The best part is, it costs the same as the TEP (or you can opt to pay in full for about $170 for 2 yrs of protection), and NO $100 insurance claim fee.
I don't mean to sound like a salesman, but I've had to do enough TEP claims to decide that most big business doesn't care anymore about the consumer. Best Buy's plan is the only one I've come across these days where I can leave with a brand new phone within minutes.
arrrghhh said:
That really sucks...
What's sad nowadays, is companies don't really care unless you make a big stink... and perhaps you need to make a BIG one.
Post on all their social media outlets. I've heard of mountains being moved simply because an issue was made public.
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I totally agree on this one.
Sent from my Motorola Photon Q LTE using xda premium
Now that sprint contracts out the TEP insurance stuff to asurion (asurian?) thats the procedure. I broke my Q's screen within a couple months of buying it and I had to go through the same crap were I couldnt get an in-stock phone immediately because if a screen is cracked, you must go through the TEP process, and if your phone isn't the hottest new thing selling, you will likely get a refurb.
I have had a quite a few refurbs in the past through TEP (all because of my own fault), and they have all been good working and good looking units. I broke the phone, so I would have taken almost any working phone. But in your case, I can see why its bothersome.
So last week was not good for me, I damaged my spen. My bad luck didn't end there. 3 days ago I spilt water which water on it and as a result was water damaged. So I am going through all my options, I didn't get insurance (it wasn't offered, I probably would have declined anyways) I was contemplating buying another one through eBay using PayPal credit. I was contemplating sending it in to Samsung for out of warranty repair. I then thought to call T-Mobile. I was honest that my phone is water damaged and know that it voids warranty. They put me on hold, spoke with supervisor. They added insurance and ordered another phone. I am still responsible for $250 which will be on my next bill. I get to keep the damaged phone ( I asked) so what that means Is that I get to sell the phone and pay off the deposit T-Mobile is asking for.
I have been with T-Mobile for 3 years and bought many phones through them. Doing what they did makes me feel appreciated as a customer. Life happens, but it's nice when stuff like this happens.
Life is good
Great experience man!
I've been with T-MO 13, maybe 14 years, and there's a reason. Always been treated more than fair and sometimes a little too good. Glad to hear they're keeping it up.
Have to agree. Over the last 9 years it's been a fantastic experience, great pricing, and "above & beyond" customer service. I don't ever see myself leaving T-Mo unless some crappy merger ruins it all.
Me too 14+ years.
You may be able to keep the old phone, but it will more than likely have the IMEI blacklisted. Standard procedure for insurance replacements. If that's the case, you can sell it over at Swappa Boneyard for a quick buck.
md1008 said:
So last week was not good for me, I damaged my spen. My bad luck didn't end there. 3 days ago I spilt water which water on it and as a result was water damaged. So I am going through all my options, I didn't get insurance (it wasn't offered, I probably would have declined anyways) I was contemplating buying another one through eBay using PayPal credit. I was contemplating sending it in to Samsung for out of warranty repair. I then thought to call T-Mobile. I was honest that my phone is water damaged and know that it voids warranty. They put me on hold, spoke with supervisor. They added insurance and ordered another phone. I am still responsible for $250 which will be on my next bill. I get to keep the damaged phone ( I asked) so what that means Is that I get to sell the phone and pay off the deposit T-Mobile is asking for.
I have been with T-Mobile for 3 years and bought many phones through them. Doing what they did makes me feel appreciated as a customer. Life happens, but it's nice when stuff like this happens.
Life is good
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So... You can add insurance within 14 days of a new phone purchase. You are clearly within that timeframe from the note 5 release. No device verification is required as you can do it over the phone. Im not surprised at all as assurion absorbs the cost, not tmobile. Good for you though. Glad you didn't end up eating that 700 comedy of errors.
Sent from my SM-N920T using Tapatalk
No one has had a better experience than me.. so last year i was going through a tough time. Lost my job and i just got my phone syolen.. t-mobile offered to get me a new and bill to account.. i got the note 4 diwn payment was 380 i believe once my bill came i still had no job i calked and explain the situation.. they said pay aleast 50$ so we can keep your service avtive till next bill. So now i have 380 plus tax plus another 13 for first month than my normal bill. I was up over 500 for my next bill. I told them tbh idk if i can afford it. Maybe ill mail yhe phone back... long story short. My next month bill was only 80$ i check online ant it said i only owed 300$ for the note 4.. so i dint have to pay the down payment. that's why i would never leave tmbile
Sent from my SM-N920T using Tapatalk
I haven't had any crazy experiences like you guys. I just love the whole uncarrier movement. They really are doing an excellent job putting the customer first while not sacrificing their bottom line entirely.
Sent from my SM-N920T using Tapatalk
I think they also gave you the replacement of your Note 5 cause it's been out for less than a month, so they would have only made 8 dollars off of you if you did get the insurance. They lose out on 8 bucks for the first month, but now you'll have a new phone, an insurance plan for the remainder of the time you have that phone, and they have a happy customer.
They wouldn't risk losing a monthly paying customer over 8 dollars. Nice story, I unfortunately don't have one yet, just came to read.
I could always cancel insurance but I am probably not going to at least not for a little while.
I was wondering will the old note Imei be blocked? Technically T-Mobile isn't doing insurance claim, they are ordering me a brand new note and giving me 450 credit leaving me responsible for $250.
md1008 said:
I could always cancel insurance but I am probably not going to at least not for a little while.
I was wondering will the old note Imei be blocked? Technically T-Mobile isn't doing insurance claim, they are ordering me a brand new note and giving me 450 credit leaving me responsible for $250.
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Yess it agould be blocked.
Sent from my SM-N920T using Tapatalk
Tmobile has been very good to me, never hesitating to credit my account for things. My Z1s was stolen after I got my Z3, before I could ship it back to Tmobile. I couldn't afford to spend the money to have the insurance replace it, I wound up having to pay for it. I got to a point where I could afford the insurance, but I was out of the 90 day window. Still had like 250 due on it, and they credited my account to make up the difference between the insurance replacement and the balance due. Was amazing.
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
bradbutter said:
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
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I have a question for you, I just got the Note 5 and I told the sales guy I wanted to go from jump to jump on demand but I'm not sure if he actually switched me. Is there some where on MyTmobile that will tell me if I have jump on demand or do I need to go in to a store or call? Thanks!
bradbutter said:
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
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I was told I could not make a claim although I am sure Asurian would be none the wiser. I am happy with the outcome. Even if it was $50 extra. Plus I still get to keep the old phone which should take care of the money I owe anyways.
I am thinking of sending it in to Samsung and see what they quote me for. If they want $300 and they send me back a brand new phone I can flip it for double.
And I am expecting my phone tomorrow. They ordered next day delivery via UPS. Either way I am happy
md1008 said:
I was told I could not make a claim although I am sure Asurian would be none the wiser. I am happy with the outcome. Even if it was $50 extra. Plus I still get to keep the old phone which should take care of the money I owe anyways.
I am thinking of sending it in to Samsung and see what they quote me for. If they want $300 and they send me back a brand new phone I can flip it for double.
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that sounds cool then if you dont have to send the phone back. that means you still would have all 3 upgrades and a new device for 250 which isnt bad at all ... good job lol
shanda5303 said:
I have a question for you, I just got the Note 5 and I told the sales guy I wanted to go from jump to jump on demand but I'm not sure if he actually switched me. Is there some where on MyTmobile that will tell me if I have jump on demand or do I need to go in to a store or call? Thanks!
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you should be able to call customer care but from everyday experience they usually dont know what they are talking about unless theyve been around for a while. They read scripts and guidelines where as a sales rep in store deals with everyday problems first hand. but to switch from jump to JOD you have to just basically start your payment plan over. you cant just switch it or jump into JOD.
i.e., if you had a note 4 and owed 500 on it. and wanted to get the note 5 on JOD , you would have to pay off the entire 500 and just keep your note 4 on your account monthly and be paying for 2 phones. Or you can trade in your note 4 and lets say they give u 300 for it . you would stil be responsible for 200 of the note 4 but you would be in the new JOD program where u can change the phone 3x in 12 months regardless of how much you owe, where as with JUMP you have to have the 10 insurance feature and pay half your phone everytime you want to upgrade
I'm on Team T-Mobile. First service providers that I'm pleased with.
* Coverage and data speed in my city is A-
* Jump 1.0
* 2 Unlimited Un-Throttled 4G LTE Plan for $100
* On a business account I call them for whatever, I've never waited more than 1 min to speak with an American customer service rep
* SIM Unlock on a brand new financed phone! SIM Unlocked my GS6 and Note 5 on Day 1
I'm glad to hear this. I work for a sprint dealer (worst carrier out of the 4, I'm well aware. Lol) and their customer service are a bunch of idiots (I only know because I have to talk to them for customers all the time). Terrible experience most of the time with their care. AT&T has always had great customer service but I don't do phone payments on devices I can't use how I want to use them. (Locked bootloaders). Just switched to tmobile this month. The service has already been great. Hopeful that it stays that way. Thanks for sharing your story. And try not to damage your phone again. Lol maybe just keep the insurance this time around.
Sent from my SM-N920T using Tapatalk
Really hope someone has info on this. I purchased this phone online through best buys website on black friday to take advantage of the $10 a month. I know there was a lot of debating on here about if this deal was like the Verizon deal with the bill credits or just a flat out $10 a month. I saw multiple posts on here saying after people received their phone from best buy they were able to call Verizon and pay off the $240 meaning it was a straight $10 a month deal.
So I am having some issues with my phone and need to exchange it for another one. It took forever but I figured out that a best buy an hour away from me has one in stock. I was able to get in touch with their mobile department inside that store and he confirmed they have one and can set it aside for me since I am exchanging. I did not want to go to my local best buy and have them order one and take the chance that it came with 7.1.1 already installed because I would be screwed and not be able to unlock the bootloader
Before we got off the phone he mentioned something about processing the return when I got there so I asked what he meant.. I asked if they had to process the return and do the entire order over again and he said yes... so then I asked how that would work since I bought the phone during the $10 black friday deal. He was not sure and put me on hold. Then he came back and took my name and phone number and said he had to call Verizon and ask them how to proceed... *
Now I am VERY worried about exchanging it. What if somehow since they are messing with my plan that I end up with the Verizon bill credits compared to the straight $10 a month deal where I can pay it off anytime I want.. No one at any best buy I've talked with even knew the difference about their deal to begin with so trying to explain this all to someone and correct it after the fact would be nearly impossible.. They would simply tell me I was wrong and the payments were through Verizon and that their deal was the exact same
So does anyone have any info on how the exchange should work? I don't understand why i can't simply go in and they swap it out.. not messing up anything with my contract..*
Also if they have to activate it in the store then I don't even wanna do it because I need to take the SIM card out... skip through setup assistant and the software update.. the unlock the bootloader before installing the 7.1.1 upgrade. What a MESS!*
I bought an iPhone 7 at Best Buy, tried to port from a Verizon MVNO to Verizon, and then ended up returning the phone for a Pixel, so I've seen some of their workings first-hand. In the end their mistakes worked in my favor, but it all literally took hours, so I'd recommend planning on being patient until they can resolve your issue to your satisfaction. I would just go in and be very clear that I wanted to exchange the phone for a working device and keep the same outstanding device payment as I currently have. If after talking to a few people they couldn't help me do that, I'd try a second store, since I've seen different service at various stores. I figure they can eventually be able to help you, but based on my Best Buy phone experiences, I'd just expect to be patient and plan on possibly being there for a couple hours.
Just to address your last paragraph, I don't believe Best Buy will sell you a phone unactivated. I purchase phones on a weekly basis; sometimes from Best Buy, sometimes from other retailers, and mostly from Verizon. Only Verizon corporate stores would let me walk out with an unopened box. I'm a VZW "Red Carpet" customer that they would just scan the UPCs of the MEID and SIM on the outside of the box, and send me away. The whole transaction takes less than 5 minutes. On the other hand, BB takes a good 20 minutes to go through the agreement and activation.
quangtran1 said:
Just to address your last paragraph, I don't believe Best Buy will sell you a phone unactivated. I purchase phones on a weekly basis; sometimes from Best Buy, sometimes from other retailers, and mostly from Verizon. Only Verizon corporate stores would let me walk out with an unopened box. I'm a VZW "Red Carpet" customer that they would just scan the UPCs of the MEID and SIM on the outside of the box, and send me away. The whole transaction takes less than 5 minutes. On the other hand, BB takes a good 20 minutes to go through the agreement and activation.
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Weekly basis? Do you sell them or something? PM me and teach me your tricks!!!
Don't forget you have 30 day (or is it 20 now) buyer remorse. You can return the phone and get your money back.
Colchiro said:
Don't forget you have 30 day (or is it 20 now) buyer remorse. You can return the phone and get your money back.
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14 days
I remember when it was 30..... (Does that make me old?)
Colchiro said:
I remember when it was 30..... (Does that make me old?)
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"vintage"? :silly:
quangtran1 said:
Just to address your last paragraph, I don't believe Best Buy will sell you a phone unactivated. I purchase phones on a weekly basis; sometimes from Best Buy, sometimes from other retailers, and mostly from Verizon. Only Verizon corporate stores would let me walk out with an unopened box. I'm a VZW "Red Carpet" customer that they would just scan the UPCs of the MEID and SIM on the outside of the box, and send me away. The whole transaction takes less than 5 minutes. On the other hand, BB takes a good 20 minutes to go through the agreement and activation.
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I bought two iPhone 7's after Black Friday when Best Buy had them on sale for $1 with two year contract. One for my son, and one for resale since I was due for an upgrade on my line which had my new Pixel on it which was purchased through Google.
Both phones left the store unopened and obviously unactivated. Came with the SIM card on the little credit card still not punched out.
aholeinthewor1d said:
Weekly basis? Do you sell them or something? PM me and teach me your tricks!!!
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Rarely that I sell them, mostly I use them for different coding projects, then I give them to employees. Or I sell them back to carriers on the device recycling program. Old phones that aren't worth much, I save those to trade in for new phones when they run specials. For example, Verizon right now would give $200 for an iPhone 4 if you get the Pixel.
---------- Post added at 09:58 PM ---------- Previous post was at 09:52 PM ----------
bwthor20 said:
I bought two iPhone 7's after Black Friday when Best Buy had them on sale for $1 with two year contract. One for my son, and one for resale since I was due for an upgrade on my line which had my new Pixel on it which was purchased through Google.
Both phones left the store unopened and obviously unactivated. Came with the SIM card on the little credit card still not punched out.
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????
For new phones, SIM cards don't normally come on those cardboard business cards any more. Apple, Samsung, LG, etc, their phones come with SIMs already in the phones. The ICCID is on the box. The clerk scans both the MEID and ICCID before they open the box.