Related
Like many of you I am now totally fed with HTC's lack of customer support. The content of my email shows that I have never received a reply from them in response to any of my emails. They were all posted through the official contact email form at http://member.htc.com/CustomerService/CS_Mail.aspx
This is my fifth (yes, 5th) email to you on this matter and you have not yet bothered to reply to me.
I am now disgusted with the (lack of) support offered by HTC and I will NEVER recommend HTC to anyone. How on Earth can you get away with simply ignoring your customers? This is no way to treat loyal customers who have purchased at least two other HTC devices in the past.
My original complaint related to the, by now, well reported missing video drivers issue on my Touch Cruise mobile phone. But, to be honest, that was more than seven months ago and I am now so disillusioned with HTC I am unlikely to ever purchase another device from you again for the followin greasons:- a) for completely failing to take my concerns seriously, b) for failing to deliver on promises made in various forums that a software fix would be released, and c) for failing to deliver a WM6.1 update for the Touch Cruise that HTC also promised to provide.
I usually, at this point in my emails, request a response from you but experience tells me that is unlikely to happen so I send this email simply in the hope that someone at HTC will at least read it and understand that your company is alienating many of its customers by simply ignoring their requests for support.
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I will wait to see if this one gets a reply.
gadgetgaz is NOT holding his breath
EDIT: I just re-read this and wished I hadn't posted it but there is no option to delete. I posted in just after sending my email to HTC because I wanted someone, anyone, to understand how frustrating it is to be ignored. anyway, sorry for boring you with this
Hopefully your tantrum-email made you feel better, but you're beating a dead horse... Nothing will change, accept it and move on.
If you purchase an HTC-branded device not through your carrier, you are completely on your own support-wise. It's nice that HTC offers such a variety of handset choices, however, it would be better if they would also expand their support offerings.
seems to me you were a bit quick in the flaming process:
HTC is really working on a fix/update, and its expected in the next few days
That changes nothing on the fact that they never reply on a email on there official support line.
They have to change a lot here.
gadgetgaz said:
Like many of you I am now totally fed with HTC's lack of customer support. The content of my email shows that I have never received a reply from them in response to any of my emails. They were all posted through the official contact email form at http://member.htc.com/CustomerService/CS_Mail.aspx
I will wait to see if this one gets a reply.
gadgetgaz is NOT holding his breath
EDIT: I just re-read this and wished I hadn't posted it but there is no option to delete. I posted in just after sending my email to HTC because I wanted someone, anyone, to understand how frustrating it is to be ignored. anyway, sorry for boring you with this
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Well if its any consolation to you..i have yet to come across any device manufacturer who provides good customer service...and i have used models from three different ones they are all the same...
Cheers
ahmedmohsin said:
seems to me you were a bit quick in the flaming process:
HTC is really working on a fix/update, and its expected in the next few days
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Yep, I tend to fire from the hip sometimes. I did say though that I realise I shouldn't have posted it.
Regarding the fix/update, I really, really hope I will be eating my words but I'll believe it when I see it!
Anyway, like Borizli says, my beef was about the failure to respond to simple email support requests rather than the driver issue.
Let's all keep out fingers crossed for an update that does what we are hoping for
I bet there are htc engineers and developers on this forum as well. And they should be long aware what we really need from their products. It's just the company policy and their management team don't put effort on it. To be honest, htc is still growing bigger and bigger with lack of support. it seems they can always get away with it.
Useless
you can write thousand e-mails and you'll never receive a "intelligent" reply.
The strategy of HTC is to develop new PDA's without take care of the previous one.
Hello fellow XDA-ers!
We have a very interesting opportunity here, and we'll need everybody's input on this one:
At our request, HTC America is going to respond directly, interview/Q&A-style, to a set of questions submitted by XDA. The responses are then going to be posted in an Article on the front page of the site will all the other news.
Now, since this is intended to be in the interest of as many members as possible, we want to open the floor to suggestions from anybody and everybody here, for what questions you would love to see answered by HTC!
We'll be accepting ideas and suggestions in the form of replies to this thread, up through 24:00GMT this coming Friday night. Then, the admins and writing staff will go over all of the submissions, and choose the 20 that we think will generate responses and insights most interesting to our members.
We're not so concerned with how you word the questions, it's the idea that matters...just let us know what's on your mind, and we'll take care of getting them "all pretty"
One thing that we'll request is that this thread is used for posts with either direct ideas for questions or follow-up suggestions to questions already posted. For those of us who have a strong opinion about HTC in general (one way or the other), just try to put it in the form of an inquiry...otherwise it'll be better to open a separate thread to discuss those things. Questions about this process are welcome too, or feel free to PM me if you prefer.
I think we have an awesome opportunity here to get some very interesting perspectives on how the company that's behind the reason we're all here operates, particularly in relation to its most passionate customers!!
Now, to get everybody started, I'll submit this first question, courtesy of memeber snarksneeze:
"There are several Linux-based open source ARM operating systems out there, what makes Android so special from an OEM's perspective, that almost every cell-phone manufacturer is jumping at the chance to use it?"
So get to it!! We're looking forward to a lot of creative responses...that's why we wanted to solicit the entire community at XDA for ideas on this, instead of just letting "management" come up with them I know there's as many unique customer perspectives out there as there are members...so let us know what's on your mind, and we'll get answers for as many of them as we can!! There's a good chance this could open the door for similar opportunities with HTC in the future as well, but we want to make the most of this opportunity while we've got it! We're counting on everyone to help make this as awesome as it can be!
NOTE: While these answers will be coming from HTC America, I think it's fine to ask questions with a global scale, just maybe not any directly relating to other specific markets
Ready....set.....GO!!
Questions 2 & 3
To HTC:
2: Do you have plans to launch a hardware keyboard WM device in the mid term?, if so please give us a glimp on what we could expect.
3: Rumours speak about an HTC propietary operating system, what are the chances of this happening?
4: Are you planning on keeping Windows as your primary platform now that Windows Phone 7 is on its way or are you going to switch your focus to android now that it's the only platform that let's you keep your edge over your competitors in the form of the Sense UI?
5: How big a blow was it for you when you found out that Microsoft weren't going to allow customized user interfaces for WP7?
6: Are you planning on letting users choose which mobile operating system they want on future phones(assuming the hardware works under both)?
orb, Toss, thanks a bunch...those are all awesome questions! Much better then what I might come up with lol.
Keep 'em coming people!
Hows this:
7: What are your future plans regarding Qualcomm's new OS Brew, after releasing the HTC Smart?
PurpleLlamaLover: Question number 7 / Please sticky
sirphunkee said:
orb, Toss, thanks a bunch...those are all awesome questions! Much better then what I might come up with lol.
Keep 'em coming people!
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Great effort my friend!
And with the help of all you´ll have the necessary material for making not only one, a series of interviews!!
-----------
Please make it sticky.
PurpleLlamaLover said:
Hows this:
What are your future plans regarding Qualcomm's new OS Brew, after releasing the HTC Smart?
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@all:Let´s not forget to include question number, which be of great help to OP
7. Is HTC ever going to release a device top spec in line with other manufacturers instead of constantly releasing new devices with little or no update in between, one example would be that htc are still releases devices with 5mp cameras!!
8. Is HTC ever going to provide a driver suitable for our devices to improve graphic performance
Maybe try to find out about the next gen processors (ie. dual core) , and when they will be available.
And also,... when will we get a top of the range android device with a hardware keyboard again. A true successor to the G1/Dream. I've never owned one but feel that it is what my Hero is missing.
Thanx guys.
... Also....
What do they think of the developers on here?.... Are they likely to provide more resources to make our dev's jobs a little easier?
Ok awesome, thanks guys...I did really want to get at least a question or two in about what we can look forward to in terms of hardware QWERTY phones of any type.
And yes, I also like the ideas of finding out exactly what their perspective on "us" is, as well as plans for improving specs on flagship models
Toss3 said:
4: Are you planning on keeping Windows as your primary platform now that Windows Phone 7 is on its way or are you going to switch your focus to android now that it's the only platform that let's you keep your edge over your competitors in the form of the Sense UI?
5: How big a blow was it for you when you found out that Microsoft weren't going to allow customized user interfaces for WP7?
6: Are you planning on letting users choose which mobile operating system they want on future phones(assuming the hardware works under both)?
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Ooooo, I would love to know the answer to those! Put me down as a 'seconder' for these questions.
I am trying to come up with an intelligent question, although a lot has been covered by the bright sparks above.
This is a great opportunity. Thank you to those involved.
Franwella said:
Ooooo, I would love to know the answer to those! Put me down as a 'seconder' for these questions.
I am trying to come up with an intelligent question, although a lot has been covered by the bright sparks above.
This is a great opportunity. Thank you to those involved.
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Noted, and thanks for your support! You still have a couple of days, so don't stress yourself...we're anxious to hear whatever you come up with
The removal of the red earpiece on the Evo... was that HTC's choice or Sprint's choice? It was a small visual feature that I was looking forward to and was disappointed to see removed in the final market version.
Sticking with the Evo, why was the choice made to add extra buttons to the on-screen keyboard? From looking at screenshots, they seem like they would impede typing. What sort of UX testing was done to ensure negligible impact to the end user?
Not a question, but thank you for doing away with the proprietary headphone jack. That was something slightly short of a slap in the face of the user.
As a company that primarily handles hardware, where do you stand on the "mobile platform wars"? The iPhone OS, WP7, and Android all have such markedly different business models. What strengths and weaknesses do you see in each? What development and policy changes would you like to see from all the major players?
Android is an OS that develops rather quickly, and one criticism of the Sense UI is that it forces users to lag behind development until a Sense UI update is pushed. How are you going to deal with keeping users OSes up-to-date as you move forward?
-Will the HD Mini be coming to the American market?
-Is it true HTC is considering a take over of Palm?
-Is HTC looking to make its phones better gaming platforms?
perhaps not the most intellectual questions but eh
kaiserII101 said:
-Will the HD Mini be coming to the American market?
-Is it true HTC is considering a take over of Palm?
-Is HTC looking to make its phones better gaming platforms?
perhaps not the most intellectual questions but eh
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I can answer the 2nd one...HTC was indeed one of the 5 bidders for Palm, but HP finally put up more than everybody else and bought the company. Look for WebOS on printers (no joke!) and other HP hardware soon.
That gaming platform question is awesome! I'm dying to know that as well!
Psichi said:
The removal of the red earpiece on the Evo... was that HTC's choice or Sprint's choice? It was a small visual feature that I was looking forward to and was disappointed to see removed in the final market version.
Sticking with the Evo, why was the choice made to add extra buttons to the on-screen keyboard? From looking at screenshots, they seem like they would impede typing. What sort of UX testing was done to ensure negligible impact to the end user?
Not a question, but thank you for doing away with the proprietary headphone jack. That was something slightly short of a slap in the face of the user.
As a company that primarily handles hardware, where do you stand on the "mobile platform wars"? The iPhone OS, WP7, and Android all have such markedly different business models. What strengths and weaknesses do you see in each? What development and policy changes would you like to see from all the major players?
Android is an OS that develops rather quickly, and one criticism of the Sense UI is that it forces users to lag behind development until a Sense UI update is pushed. How are you going to deal with keeping users OSes up-to-date as you move forward?
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Thank you Psichi...I like them all but especially the one about the "mobile platform wars"
Will HTC in the future write better software and drivers to fully take advantage of the QualComm SoC they are using? For example, the Tytn II was criticized for not having a fully accelerated video/graphics driver (along with each successor after it). The current HTC HD2 and Nexus one have very powerful SoC's with hardware accelerated video codec decoding, will that eventually be taken advantage of by drivers and HTC video players?
Graphically, do you anticipate creating software or drivers that push the full potential of the graphics processing power of the current "Snapdragon" SoC?
(I like to keep my questions device centric).
Another thing I'm wondering about is whether or not they are planning on including an RSS reader into sense in the near future(one of the most important features that is still missing imho)?
My question:-
HTC, will you learn lessons from the continued delays to the new Hero Rom in that development speed needs to be increased and there needs to be better communication with customers/fans
Tapatalk on my Hero
kaiserII101 said:
-Will the HD Mini be coming to the American market?
-Is it true HTC is considering a take over of Palm?
-Is HTC looking to make its phones better gaming platforms?
perhaps not the most intellectual questions but eh
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HP already took Palm over...
MobileCrunch are reporting that HTC threatens handset hackers with legal action for distributing ROMs.
http://ongoingissues.wordpress.com/2010/06/17/htc-threatens-handset-hackers-with-legal-action/
maybe we, the community should build a list of user, a signature of opposing people to the closure of the site. stating that the use of the ROMs is for the purpose of cooking our own ROMs and increase the usability, performance, and desirability of the HTC handsets.
Maybe HTC need to be made aware of how much their customer base relys on ROMs for development of the HTC Handsets, and possibly go as far as to list who wouldn't buy a handset without access to other ROMs.
If Froyo doesn't come to the Desire, I WILL be installing a modified ROM regardless of HTCs feelings, and if this becomes impossible, I WILL be changing to a different brand and boycott HTC from then on. I feel very strongly about the users right to modify their phone in any way they see fit.
I dont even use the roms but i appreciate the work and effort put into them on the chance that i might use them. I also love HTC hardware because of the huge communities developed and bought my Touch Pro 2 based on the outside support that exists and if it were to get taken down by HTC i would second guess my next purchase of a Touch Pro 3 (i know it doesnt exist but something along the lines).
And as far as recommendations of hardware this site alone has swayed alot of coworkers into buying HTC hardware knowing they can tweak there purchase if the need arises.
As a matter of fact, I am now using the HTC support contact form to tell them how wrong they are in promoting this action.
The main reason because of which I didn't buy a iloserphone but chose a WM device is that I can play with it as much as I want.
In that letter it also specifically says "...or of all infringing works derived from the Intellectual Property", which means basically CUSTOM roms, the ones we're all using.
First comes shipped-roms.com, then will be the turn of XDA which hosts links to said custom roms and/or stock roms, same goes for htcpedia and everything else.
If they want to shut themselves down by making their users hate their devices, their choice, but probably we ought to let them know they're just being stupid.
Here's the message I sent them via their website, I encourage you to write them in the big numbers.
Hi.
I am the happy owner of a HD2, and I really am satisfied this device. One of the reasons I am satisfied is because of its hardware specs, the other maybe more important one is that I can actually change the way it works to perfectly suit my needs. Otherwise, I could very well dump it for an iphone.
Now, I know that the person reading this message will be a support employee, and by no means anyone who actually makes the decisions, yet I stringly encourage you to forward this mail to the upper levels.
I just learned that HTC sent a C&D letter to shipped-roms.com.
I know the legal mumbo-jumbo HTC is all about on that decision and I don't need any of that.
I also know another thing: excluding the people who buy your devices just because they were bundled with some dataplan by some carrier, and have no clue how to really use them other than as simple phones, there is a LARGE part of people, including myself, who buy your devices because they like the way they can be customized and how they can be made so much more powerful than what they came out of the store.
If you start acting against websites that allow us "power users" to get the most out of our phones, then it's like you're acting against your customers, and that is a very silly thing.
I can easily see how this kind of action could be taken further, against other leading community websites dedicated to your devices.
If and when you will do that, you will repay the dedication of your customers with legal threats, and you will instantly lose the interest in your products by the same people that now love them for the reasons I explained in this letter.
Please think carefully about it.
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ephestione said:
As a matter of fact, I am now using the HTC support contact form to tell them how wrong they are in promoting this action...
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Thanks! I'm doing the same right now. Apple is not a loser in the game, they dont shut down websites of so-called "hackers" who tweak, crack and write programs which jailbreak their iPhone, and they could just do it, they have plenty of reason to do it BUT only one NOT to do it: $!
I told you, Apple is not so stupid... unlike HTC who shoots itself in the head!(hoping the damages will be soft?) Really silly...
Edit: here's mine:
It recently came to my knowledge that HTC sent a C&D letter to the website shipped-roms.com and if this is true, and you are serious about it, please do re-consider your decision. As a proud owner of an UNBRANDED HTC HD2, HTC BLACKSTONE AND HTC DIAMOND 2, I am asking you to not bother the core of your business: without the shipped roms and the subsequent custom roms from it, I, just like hundreds of thousands of HTC owners around the world (just look at the membership of various forums offering custom roms), would not have bought an HTC device. Why we did buy it was the possibility to modify it to fit our needs, this includes by the means of custom roms too, but not only. If you take this from us, you're left with the "carriers dependant" customers who are, by far, the minority of your customers. If you're serious in taking down websites that make us buy your devices, you will have to face the consequences because without shipped rom, we will just jump ship! As you already know, the competition is tough so you better think this legal action twice if you don't want the value of your shares to melt like snow at the beginning of spring.
I have no words about what HTC is doing. I totally agree with ephestione, and if xda-developers did not exist (or any other similar forum), I would not have an WM Smartphone, as the stock ROMs are normally slow, many times out dated, and not suited for my needs.
I hope that HTC understands that sites like these are the BEST PUBLICITY that they can get fro their devices. You have people working for FREE to make the device better, what else can they ask for?
Instead of promoting, cooperating with the main chefs, and using it to their advantage, they prefer to drag them to the court, and shut them down!!!!
They already void your guarantee when you flash a custom ROM, so I can't see how initiatives like this can cost them more money.
I hope they realize that soon, and save their faces by gracefully changing their position.
I do not say, approve, but at least look the other way
I hope more people will join this cause.
Android is opensource so remove all htc apps in ROM and host htc apps @ mediafire
I Support you if its possible. How about a open letter to htc in Taiwan? I can write a letter as PDF and share it here.
Maybe we should download all of those ROMS an reupload the on a sharehoster only to start a thread with the collection of links over here? Or Maybe a thread in every Device-specific forum?
Thoughts? Want to participate?
How dumb are HTC?
It is the ability to use cooked roms that has helped me tolerate the flaws in WM over the years.
Without the offending roms I would have stopped buying HTC phones years ago. IMHO they should be encouraging the chefs.
They've gone all APPLE!!!
If they persist with this I might as well buy an i-prat and just jailbreak it.
Although slightly off topic I see the WM7 wont allow Sense etc, will HTC still be on their hobby horse. (from what I have read elsewhere it was people messing with sense that p1$$ed them off).
Can some one Post the E-Mail Address /Contact to take my part (and hopefully others) in this ridicules process?
I want to tell them how stupid that is...
Maybe I should switch over to IPhone... if you can't customize it at least works better out of the box!
Dino Crisis said:
Can some one Post the E-Mail Address /Contact to take my part (and hopefully others) in this ridicules process?
I want to tell them how stupid that is...
Maybe I should switch over to IPhone... if you can't customize it at least works better out of the box!
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http://www.htc.com/www/CS_Mail.aspx
Germany Deutsch +49-692-222-7334
Mon - Sat 09:00 - 18:00 (Mon - Fri) 09:00 - 13:00 (Sat)
upload all ROM's to multiupload.com
but my upload speed sucks
acky85 said:
http://www.htc.com/www/CS_Mail.aspx
Germany Deutsch +49-692-222-7334
Mon - Sat 09:00 - 18:00 (Mon - Fri) 09:00 - 13:00 (Sat)
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Thanks
Have sent email....
what do you send? can i use ur text? My english sucks
another site where I posted a modified version of ephestiones letter (thanks for that!) is http://www.htc.com/www/about_htc_bymail.aspx
EMail addresses I found are
[email protected]
[email protected]
[email protected]
HTH, Franky
No cooks, no buy
I wouldn't have bought my HTC Rhodium if there weren't custom ROMs available for it. None of the stock HTC ROMs are any good compared to custom ROMs. HTC should thank the chefs for taking their half finished ROMs and making them usable, because it's the chefs who are helping HTC to sell more phones.
That's one hell of a shot in the foot you've got there...
[RANT] This has to be without doubt one of the daftest actions HTC have ever taken against anyone...
"Hello loyal customers....... We'd like you to go to jail please! "
I heartly agree with everyone on here so far, the main reason I bought my HD2 was because of the custom ROMs on here. (Infact it got reflashed before I even put the SIM in! )
I steer clear of everything Apple because I like to be able to customise what I want, how I want. If HTC are getting all edgy because they're promoting diversity, then they should jump in the iBandwagon and I'll go back to using my Nokia.
I can say with 100% truth, if it wasn't for XDA-Dev's I wouldn't have had 6 HTC's by now. [/RANT]
Dear HTC, as a legal and loyal owner of multiple HTC devices (Vodafone magic x2, Telstra desire, Telstra hd2 and Vodafone legend) I am entitled to download any updates for these devices. As such I would like shipped-roms.com to maintain my copy for safe keeping. Seeing as you do not maintain a public copy of historical roms for unsupported devices I believe this is a suitable compromise. Also this way there is no cost to your company.
If wish to continue on this misguided attack I will dispose of these devices, buy a competitors product and never buy or recommend your product to anyone.
Yours Sincerely,
JJ
They have a forum too
HTC's official site has a forum too.
http://community.htc.com/na/htc-forums/f/87.aspx
Check the forum before posting, make sure you pick the right place for your country or maybe we can all post in the same forum. Also, if we do let's just keep a single thread over at their forums. No sense in flooding them, that will just get the threads deleted.
I hope HTC has more sense(pun intended) than to lose distinction between piracy and a huge group of fans that can only benefit them.
I am on my 5th WM HTC device and it is basically because of you guys that I have kept on going with them. I can't imagine having all this fun tweaking, prodding, and modifying any other phones.
Android should be safe... but...
This really does suck. From my understanding and previous history with scrappy unsupported phones from other OEMs, even if I did stick to WM, I would have gone out of my way to get an HTC phone, because of this site and the work that gets done here.
Fortunately, I went with a Nexus One running android so aside from the appropriated Desire keyboard, there really isn't anything that's HTC specific app wise. Also tack on the fact that Android is covered by GPL if I'm not mistaken so that should shield at least the Android development hacks. But who knows really. It could also be a licensing issue with WM specifically that may have triggered this. WM licensing is something truly weird as none of it is really visible to the end user and is usually agreed upon between OEM and carrier.
I just hope this doesn't spread to here. XDA is the central hub of making smartphones actually smart.
So I've been attempting to get HTC to comply with the GPL license and release the source code for the One S (one x needs it too), and I got the standard 90-120 day response. However, this isn't acceptable, as that's 90-120 violations of the GPL license, which requires that they provide it to you upon request, not "in 90-120 days".
I've responded to them again, reminding them of their duty to lawfully abide by the terms. I urge each of you to do the same, and in a calm, collected manner.
I'm not sure where your open source community requirements came from, but with all due respect, 90 to 120 days is not acceptable. I think it's important that I point out to you HTC's lawful obligation to abide by the terms of the General Public License (GPL) v2, as the Linux kernel that HTC uses for its Android phones requires that HTC release its source code immediately. As this device has now been released in at least 2 countries, HTC must follow that obligation, and in a timely manner. 90 to 120 days is in no way a timely manner, and accounts for a significant percentage of the device's realistic life as a current HTC product.
If you'll note in the GPL v2 License, there is no 90-120 day grace period for releasing source code. If HTC has provided the Linux kernel binary to any single customer (in this case, it has been delivered via many HTC One S's), then HTC is obligated to provide a copy, upon request, of that specific source code (in this case, the T-Mobile USA HTC One S). Section 3 of TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION makes clear note of these terms.
HTCdev.com has been a definite improvement on HTC's stance regarding source code distribution and openness, but there is much work that is needed to be done. In particular, the timeliness of providing source code is still troubling. HTC makes great phones, but still has a duty to the open source community. There is certainly something to gain by abiding by these terms and distributing the source code to the community. Many technology enthusiasts and developers are eager to get their hands on the code and make their own improvements. The HTC One V model, which has been released alongside the One S and One X, already has its source code posted on the HTCdev website. However, the One S and One X (all variants) are STILL lacking, and each day that HTC delays is a willful violation of the GPL.
I respectfully request that you release the source code for my device in a timely manner. It would be in the best interests of both HTC and the open source software community, and can only serve to strengthen HTC's relationship with the community.
Thank you kindly.
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Well, looks like they're eager to play ball, and I don't mean that in a good way. Any of you EU folks care to remind them that the device has been out over a month over there across the pond? The more pressure the better.
Dear Nick,
I appreciate your input concerning the availability of the kernel source codes for our Android devices. I realize that you are eager to get the source code for your device; but this device is a recent release in the US market. I would recommend you keep an eye on the HTC Developer website for further source code release information.
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well written that !!
Mind if i copy and paste it ? and re send it to them ?
Sure, my letter is "open-sourced" . Feel free to modify and make any improvements. They're trying to use the excuse that it's a recent release, yet you EU guys have had it for several weeks now, so I'm interested to see how they'll respond to you. Make sure you use your EU model in your letter.
The thing that kills me is that they think that 90-120 days is acceptable. That's 3-4 months. In 3-4 months, HTC will already be over 50% complete with some sort of new phone, and the One S will no longer be in its youthful stages. When a phone lasts you 2 yrs on average, 90-120 days is a significant period of time. One of the things that attracts developers to a phone community is the availability of the source code. Until then, interest will continue to remain what it is now.
Oh man, my first post here. Coming from a Legend, stuff's new
So, I guess I'll translate that WoT and write it to the german HTC Support, let's see their response!
bump.
bump. maybe we could get this stickied until they release the code? Its currently a major development issue.
How long does HTC usually need to respond? Sent my request yesterday, let's hope they'll get the code to the devs as fast as possible ._.
I received a response in about 2 days.
phin586 said:
I received a response in about 2 days.
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Telling you to please wait 90-120 days? If so, respond back, remind them every single day is a willful violation of the GPL license. If they've distributed the kernel in binary form to ANY SINGLE CUSTOMER (as it is on the phone), then they're obligated to provide the source code for that specific binary. And we've got plenty of binaries out in the wild, in both the EU and US, and under multiple versions.
HTC is playing games once again, and their approach to developers is once again becoming a joke. I don't understand what's so difficult about following the rules.
Sometimes they'll even play the "it's not in a readable format" card. Only problem there is -- if it's not readable, then how on Earth did they develop it? It's gotta be readable in order to make it in the first place.
Let's see what the german support has to say about this
I'd love to see my One S being S-Off. I want that stock ICS
@nickmv, Of course I did. Hopefully it helps.
---------- Post added at 11:31 PM ---------- Previous post was at 11:26 PM ----------
Oh. I also reported the violation to gnu.org
I suggest you all do the same.
http://www.gnu.org/licenses/gpl-violation.html
bump.
Keep hammering them, folks.
nickmv said:
bump.
Keep hammering them, folks.
Click to expand...
Click to collapse
Someone needs to link this thread in the one X forum
Sent from my HTC One X using XDA
Once I get my hands on my very own One S tomorrrow I will contact the Dutch HTC. Even though I dont dislike sense at all development is in everyones best interest!
Sent from my GT-S5660 using XDA
Ah, my generic reply...
Thank you for your reply. I understand your concerns with the situation John, but rest assured that we will release the kernel source within 90 to 120 days John. We thank you for your patience while awaiting the sources to be posted, and thank you for being a part of the HTC community.
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Click to expand...
Click to collapse
Ok so i emailed them yesterday and this is their reply
Thanks for contacting HTC.
Reagrding your email about One X kernel source code, HTC are currently in the process of providing the HTC One X and One S Kernel Source Codes via the HTCDev website.
We have already uploaded the One V code and hope to provide the One X and One S very soon. Please keep checking the HTCDev site, http://htcdev.com, over the coming weeks for the source codes you are after.
I hope this information meets with your approval, please don't hesitate to reply if you require further assistance.
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Jason
HTC
Click to expand...
Click to collapse
I have replied to that above message with this.
Thanks for the quick reply, However i do not understand why it is taking HTC so long to release this, The One S has been available for several weeks now, It was released before the One V and yet the Kernel source code for that phone is available.. The android community is open source, And with HTC delaying the release of the source code is breaching the conditions mentioned in the GPL. You have the code otherwise the phone wouldn't have been released, So why cant you just release it immediately? Why are you delaying it ? The longer HTC hold it, The slower development for this device is, Which is not fair on people like me who want to speed development up for this device. Telling me that the codes will be released 'in a few weeks' is barbaric I would like an estimated time frame. The main thing i want to know is why you haven't released it already. Thank you
Click to expand...
Click to collapse
EDIT: Their reply to the above is:
Dear aaron maher,
Thansk for your reply.
I do appreciate your need for this data, but am not permitted to enter into speculation or personal discussion.
We have to wait for the Dev teams to upload it to the website, I can only apologise this is causing you frustration.
Please be assured, it is something there working towards and will be avaiable there soon.
Click to expand...
Click to collapse
I find that extremely rude ! dont you ??
azzledazzle said:
Ok so i emailed them yesterday and this is their reply
I have replied to that above message with this.
EDIT: Their reply to the above is:
I find that extremely rude ! dont you ??
Click to expand...
Click to collapse
Absolutely. Gotta remember, half of this is complete bull****. At least they're not going overboard and pulling the "it's not in readable format" crap.
azzledazzle said:
Ok so i emailed them yesterday and this is their reply
I have replied to that above message with this.
EDIT: Their reply to the above is:
I find that extremely rude ! dont you ??
Click to expand...
Click to collapse
Yes, quite rude, I assume this person is the Jason who replied your first email. He must have not been trained properly regarding what customer satisfaction means nor how to reply in a professional language without copy/paste existing answers.
However, just don't piss off because of this, I have had the "honour" to visit one call centre (not HTC) and chatted to the senior manager in CS department and the front line support staff. It is a common problem that the front line customer service staff most of time do not know exactly what they are talking about nor have enough knowledge to answer non-standard question. I assume the team replying email is the same. So basically unless they ask their manager your question, you won't get satisfied answer. However, they won't because it will show that they are lack of knowledge and directly affect their appraisal.
Shame... but do send email to them so they will eventually understand how to satisfy this question.
Keep hammering at them guys!
Touch Button Issue HTC One S - Communication campaign "Operation Rolling Thunder"
Hi all,
If you ended up on this thread, it probably means that like many others, including me, you have experienced the so-called "Home button issue" on your HTC One S. To sum it up very briefly, it happens mostly when you're on EDGE and the signal is weak: what then happens is that all the sudden, your phone simulates rapid presses of the Home Button, leading to your display switching constantly between the main Home screen and the "helicopter view" showing the 7 home screens. When it happens, the buttons become useless, and you cannot use your phone anymore. Needless to say it is a really annoying matter...
As you may know, there are many threads that report the issue in many different countries, which leads to believe that hundreds if not thousands of users are having the same issue... XDA has a very complete thread on the matter, which focuses on grouping people reports, hypothetical fixes, leads, ideas, comments etc. I strongly suggest you check it out if you haven't done so yet after you're done reading this post. Here's the link:
SneakyGhost's "report/troubleshooting" thread regarding Home button issue
You will also find a link to a spreadsheet in this thread where you can write yourself in and describe your issue and its circumstances, thus helping people working on the issue to figure out a solution. Big thanks to SneakyGhost and ZoesDad for all the work! Remember to write your details in the sheet when you're through this post if you haven't done so yet. Here's the link:
SneakyGhost's spreadsheet for reporting the issue
Now, if you followed up on this issue, you will soon notice that many users have reported the problem to HTC, starting some months ago. The results were nowhere near satisfying:
No reply at all to their complaints;
Automatic emails from customer support telling people to restart or factory reset their phones, even though they had explained that they had already tried this in their mails;
Requests to send their phones in for repair. After weeks, customers would get their phones returned, with the exact same issue still present;
Emails from HTC stating that they were (finally) aware of the issue and that a patch would be released in the coming days/weeks. That was months ago, nothing has happened as of yet...
Bottom line: Nothing happened, the matter is still not solved, and we are all still stuck with devices that can stop working at any given time if the signal starts going down. Inacceptable. Time to act!
Operation Rolling Thunder
Apparently, HTC needs a little "motivation" so solve this issue, so here is my suggestion (I discussed the idea with some people on SneakyGhost's thread, link to exact page here):
In order to make ourselves heard, we need to join in a combined effort to attract attention of HTC through the media. I therefore started posting negative reviews of the HTC One S on numerous websites that review or sell the product. On each of them, I left a comment reporting this issue and advising people not to buy the phone until the matter was resolved.
...And here is where I need your help: I ask you to take a little time off and start doing the same. I will try to make it as easy and fast for you as possible.
The goal is to "spam" review and sales websites with so many negative reviews that the phone's average note will sink to the bottom. Thus, when people will check out the phone, they will see a quite good editor's note, but a very low users note. They will most probably then read users reviews and find out about the issue, which will lead them to delay their purchase or switch to another model or brand... They will talk/comment about it, and so on.
If enough people in various countries participate to the action, we will make quite some noise, and I am convinced that HTC will hear about it. Actually, my plan is to let them know asap that such an action is ongoing. I want them to be aware of this, and I believe we should regularly "invite" them to read our reviews on famous websites, and let them know that we will not stop until the patch is released. No promise of future upcoming patches will stop this action. The only way for them to stop us from spamming websites with unhappy comments will be the release of a patch that adresses the issue. Only then will we stop our action and edit our reviews/comments.
Operation Rolling Thunder: Phases
Phase One:
Leave posts/reviews/comments on famous review and/or sales websites
Send updates regularly to HTC about progress. If no patch after 1-2 weeks, proceed to phase two.
Phase Two:
Send emails to the carriers/tech supports of respective countries
Send regular updates to HTC about progress. If no patch after 1-2 weeks, proceed to phase three.
Phase Three:
Send emails to the media: bloggers, press...
Send regular updates to HTC about progress. If no patch by then... Improvise.
Now, I have already started with phase one on my own, and if you want things to change, I hereby invite you to join me in my effort to "motivate" our friends at HTC.
Remember to check out the two next posts. I wrote them to provide you with useful tools and advice, so that you can easily contribute to the action:
- Review templates in different languages
- Direct links to the product pages on famous websites for posting
- Some advice (my two cents)
Report your contributions:
After posting your reviews, don't forget to post your contribution through this form!
It will help us keep track of progress and maintain pressure on HTC!
You can check out the results at any given time in this spreadsheet!
(Many thanks to SneakyGhost for his advice and the idea of the sheet :good
Please keep this thread tidy:
Thank you for not postings rants, complaints or non-constructive comments on this thread. It is important, especially if we relay a link to this thread to the media/press at a later stage, that it remains factual. Posts are reserved for the following:
Your reports on where you posted reviews, in order to show involvement
Your suggestions on new links to websites to post reviews on
Constructive remarks.
Remember that this post is dedicated to the Home screen issue ONLY!
Don't forget to fill out the form when you are done posting your reviews! Here are the links to the form and to the spreadsheet!
Thank you in advance for your effort, may this campaign be successful... for all our sakes :highfive:
Post/review templates and advice
Below are some links to reviews/comments I wrote in different languages. Feel free to copy/paste them (or edit them, if you disagree on certain aspects: it's your review!) if you don't feel like writing them yourself.
Some advice when it comes to reviewing (if I may...):
A general note of no more than one star (less if possible) would be appropriate for this phone as long as the bug persists, don't you think?
Don't be hostile/rude... You are probably pissed by now and tired of waiting, but try to keep things civil. It will add to the credibility of this action and benefit the results. We don't want to sound like raving idiots, but rather like a determined group of people who want to make things happen...
I believe that it writing in the title of your review that this phone would deserve a better note if the issue was gone might help encourage HTC to provide a fix. Just stating the HTC One S is a **it phone will probably not encourage them so much, rather the opposite.
Please insert a link to this thread and SneakyGhost's in your reviews, so people can read about the issue and know what we are talking about. They should know that this is a legitimate effort, not some loose and unmotivated ranting...
In order to keep things fair, I plan to edit/adapt my reviews when HTC has fixed the issue. I hope you'll do the same...
Let's act like gentlemen: the phone wouldn't deserve such a bad note if it wasn't for this bug. Let's remember that when a fix removes the issue.
Here are the review templates:
- In English
- In French
- In German (I'm not so great in German, so you might want to adapt a little )
Don't forget to fill out the form when you are done posting your reviews! Here are the links to the form and to the spreadsheet!
Thanks for your help!
Links to review/sales websites
Here are some links to websites you might want to post on. Of course, you are welcome to post on other relevant places too.
Leave a comment in this thread with the links, and I'll update the list whenever I can!
Remember that some websites may have several HTC One Ses on sale. They can all be reviewed...
Some advice on speeding things up:
You'll always have to create a user on the websites you post on. Thankfully, it usually requires a username and a mail adress. No big deal, one minute tops! Facebook login works too sometimes...
This is how I do when a website has the HTC One S several times for sale (aka Amazon): I search for the HTS One S, then sort from highest price down in order to avoid cases and accessories. When the list appears, I open every HTC One S page in a new tab. I then go to the reviews page for each of them and start copy/pasting. It took me barely 10 minutes to review 20 HTC One S on an Amazon!
Don't comment on somebody else's review, make your own. That way, you can give a (1-star) note.
You may post on French post even if you're not French. Trust in my post
Here are the links. I tried to make sure you would end up on the right page (review page or list page with HTC One Ses)
English:
Cnet.com (post confirmed)
Cnet.com.au (post confirmed)
Amazon.com (post confirmed)
Amazon.co.uk (post confirmed)
GSMarena.com (post confirmed)
Techradar.com (post confirmed)
German:
Amazon.de (post confirmed)
Saturn.de (post confirmed)
CyberPort.de (post confirmed)
Pixmania.de
French:
Amazon.fr (post confirmed)
LesNumériques (post confirmed)
Clubic.com
Pixmania.fr
Darty.fr
LesMobiles (post confirmed)
FrAndroid (post confirmed)
TomsGuide.fr (post confirmed)
cDiscount
Don't forget to fill out the form when you are done posting your reviews! Here are the links to the form and to the spreadsheet!
Posts to publish on forums and gather people
Here are post templates you can use in order to rally people on other forums to join this action/thread. Don't forget to leave posts in video comments too
Post Template (EN)
Post Template (FR)
Post Template (DE) (I'm not so great in German, so you might want to adapt a little )
Help me spread the word. Thank you!
Right mate. That'll be a rush of people showing up I hope.
From the posts surfacing in my thread now I get the feeling that some where drawn here from sales sites already.
I haven't gotten to read through your reviews yet so forgive my ignorance: have you thought of dropping a link to this xda thread and/or mine in your reviews?
One thing I deem of major importance is making the spreadsheet reflect a true picture of the situation out there. That'll be only possible if we reach as many people as possible. So I think having the sheet linked to the product directly it would get us closer to that goal. At last 430 potential reviewers can spread it quite far and fast I guess.
Power to the masses!
Somehow I really like mobilizing a lit of people in a short time.
Have you ever heard of avaaz.org? They've gotten the most brilliant campaigning concept I know of. They managed to get a million signatures in 24h for some campaigns...
Feel the Viper!
Sneakyghost said:
I haven't gotten to read through your reviews yet so forgive my ignorance: have you thought of dropping a link to this xda thread and/or mine in your reviews?
Click to expand...
Click to collapse
Good point. Not always. I urged people to google the issue, but no direct links. Had done most of the reviewing before getting active here. I ll update my templates so the links are in there. Thanks.
Sneakyghost said:
One thing I deem of major importance is making the spreadsheet reflect a true picture of the situation out there. That'll be only possible if we reach as many people as possible. So I think having the sheet linked to the product directly it would get us closer to that goal. At last 430 potential reviewers can spread it quite far and fast I guess.
Click to expand...
Click to collapse
Agreed. How do you suggest we achieve this? I was planning on PMing those who left their usernames in your sheet. Do you have a quicker solution?
Sneakyghost said:
Somehow I really like mobilizing a lit of people in a short time.
Have you ever heard of avaaz.org? They've gotten the most brilliant campaigning concept I know of. They managed to get a million signatures in 24h for some campaigns...
Click to expand...
Click to collapse
Yep, heard about them. I think we can start as planned, and if we need some help because things aren't going fast enough, we could find some inspiration/help over there. Yet I think that even a few hundred people can achieve a lot, if they do the posting properly. As I said earlier, most product pages only have maybe a dozen reviews, so our posts will definitely tilt the balance.
Sneakyghost said:
I haven't gotten to read through your reviews yet so forgive my ignorance: have you thought of dropping a link to this xda thread and/or mine in your reviews?
Click to expand...
Click to collapse
Done! Please remember to set up a little description of this thread and big fat link leading here on your first post, will you?
Thanks!
I have not experienced the problem but I'm all in for this
Sent from my HTC One S using xda app-developers app
I appreciate your willingness to help us out, I really do, but I will have to ask you to stand down if you haven't experienced the home screen issue yet. I want ONLY people who really have this problem to post about it, or at least through this action/thread.
Why? Well, because if others do so, it undermines credibility. I want honest statements on these review websites, from people who have seen this bug first hand.
That's my official point of view on the matter. Of course, I cannot stop you from helping us anyway
Sent from my Transformer Prime TF201 using xda app-developers app
I have now left comments on most videos about this phone I could come across: reviews, but also problem reports etc.
I might have forgotten some: you are welcome to help me out
Remember: TOGETHER, WE ARE LEGION!
Sent from my Transformer Prime TF201 using xda app-developers app
I'm sorry but is this really a real issue? My whole family (not including baby brother) has the oneS were all rooted and on different ROMs(my sister just prefers stock though) and none of us have had this problem... not even once. I truly believe it is not fair for people to write bad reviews on phones because of one issue a select few are having... and ones has 4g why are you using edge? Leave a one star rating? How about you get a new phone and leave this beauty to us?
Sent from my HTC One S using xda app-developers app
I have two devices and one is ok.
I think there's people though who got a return from service with a new phone 4 times and the issue is still there. Look over at the Vodafone UK forums.
Since the facts show that it is spread over all production batches and all software variants and also even happens on the 850/1900mhz band, although far less frequent, we came to believe that this issue can theoretically affect every unit.
Those who do not suffer it are considered lucky ones for now.
I am aware that this is all looking very grim but I'm sure it really isn't. Just HTC's response is dark and grim.
It's mainly about putting more pressure on HTC since they have fobbed us of since basically April now.
I am very very sorry if this concerns you as happy user. Basically the idea for such a campaign already came up at around the end of July when I and zoesdad where discussing options but we opted to hold off such actions and also discourage others from doing so out of fairness reasons.
We have now reached a span of six month nearly consisting of nothing but empty promises and denial. It is just enough now.
Also keep in mind that we will change the reviews and take back everything we can as soon as HTC commits to the issue in the shape of a real fix.
Thank you for your understanding.
[EDIT]
Gibarian,
I have now begun to post some reviews (managed to cover cnet) but my lunchbreak is short...
I would like to edit your german template, impressive german you got there (where do you come from mate?), but i would like to take out a few minor glitches, makes it sound a little smoother then. Do you mind?
Here's the edit. Take it or leave it: https://docs.google.com/document/d/1pJUpTGLz8PNJkwqwRg1IhardJys172wwyv3sMp5Zvh4/edit
Roundtableprez said:
I'm sorry but is this really a real issue? My whole family (not including baby brother) has the oneS were all rooted and on different ROMs(my sister just prefers stock though) and none of us have had this problem... not even once. I truly believe it is not fair for people to write bad reviews on phones because of one issue a select few are having... and ones has 4g why are you using edge? Leave a one star rating? How about you get a new phone and leave this beauty to us?
Sent from my HTC One S using xda app-developers app
Click to expand...
Click to collapse
I couldn't agree more on SneakyGhost's reply on your post. I share this 100%
I'm really happy for you, I just wish all of us would have the same things to report, trust me.
I haven't enjoyed spending half my day and my whole night all the way to 5am writing this thread, the reviews, the posts, the sheets and forms, the advices, the research and all the posting. I would have loved to just sit back in my garden and toy with my phone (which is a beauty, no argument there!) Unfortunately I can't, because of this issue. I had it no later than today when using the GPS, which would just disappear and the screen would go crazy. No way to rely on it...
As SneakyGhost pointed out, we unfortunate ones feel neglected and are disappointed by HTC's lack of action. Thus the action.
Remember this:
- We plan to adjust our reviews as soon as the bug has been mended
- We clearly point out that the bad review is due to this bug
- We urge people to remain civil
You might want to read what I replied to maek_it_happen a few posts higher, and who was offering to help even if he did not have the issue (thanks again): we do not encourage this, because we want our claim to be justified and forwarded only by people who suffer from this issue. I believe that is fair, no?
And about using 4G instead of EDGE: Man, don't you think I would do so if I could? I don't choose to connect to the slowest network available. Maybe I do so because there's nothing else around... Btw, the technical sheet of our phone clearly states that is compatible to EDGE. So...
Enjoy your phone, and please wish for all of us here to be able to do the same pretty soon
Sent from my Transformer Prime TF201 using xda app-developers app
Sneakyghost said:
Gibarian,
I have now begun to post some reviews (managed to cover cnet) but my lunchbreak is short...
I would like to edit your german template, impressive german you got there (where do you come from mate?), but i would like to take out a few minor glitches, makes it sound a little smoother then. Do you mind?
Here's the edit. Take it or leave it: https://docs.google.com/document/d/1pJUpTGLz8PNJkwqwRg1IhardJys172wwyv3sMp5Zvh4/edit
Click to expand...
Click to collapse
Thanks SneakyGhost. You work on sundays? Oh man, sorry to hear that...
Check out my profile: I'm from Luxembourg. Puts me on the crossroads between France, Germany and Belgium. And my wife is swedish, so English is the way to go at home
I will insert your template: I'm sure it's better than mine
I'll PM you to grant you admin rights to all the documents: it will make things easier.
CU!
Sent from my Transformer Prime TF201 using xda app-developers app
Sneakyghost said:
Gibarian,
I have now begun to post some reviews (managed to cover cnet) but my lunchbreak is short...
Click to expand...
Click to collapse
Nice. Cheers! Hopefully others will follow your lead
Sent from my Transformer Prime TF201 using xda app-developers app
Sneakyghost said:
I have two devices and one is ok.
I think there's people though who got a return from service with a new phone 4 times and the issue is still there. Look over at the Vodafone UK forums.
Since the facts show that it is spread over all production batches and all software variants and also even happens on the 850/1900mhz band, although far less frequent, we came to believe that this issue can theoretically affect every unit.
Those who do not suffer it are considered lucky ones for now.
I am aware that this is all looking very grim but I'm sure it really isn't. Just HTC's response is dark and grim.
It's mainly about putting more pressure on HTC since they have fobbed us of since basically April now.
I am very very sorry if this concerns you as happy user. Basically the idea for such a campaign already came up at around the end of July when I and zoesdad where discussing options but we opted to hold off such actions and also discourage others from doing so out of fairness reasons.
We have now reached a span of six month nearly consisting of nothing but empty promises and denial. It is just enough now.
Also keep in mind that we will change the reviews and take back everything we can as soon as HTC commits to the issue in the shape of a real fix.
Thank you for your understanding.
[EDIT]
Gibarian,
I have now begun to post some reviews (managed to cover cnet) but my lunchbreak is short...
I would like to edit your german template, impressive german you got there (where do you come from mate?), but i would like to take out a few minor glitches, makes it sound a little smoother then. Do you mind?
Here's the edit. Take it or leave it: https://docs.google.com/document/d/1pJUpTGLz8PNJkwqwRg1IhardJys172wwyv3sMp5Zvh4/edit
Click to expand...
Click to collapse
You got promises from HTC? Truth full though they support their phones better then most my sidekick never received an update from Samsung. My droid didn't from Motorola. Holy**** my HTC oneS did though. Give it some time you can't expect to fix an edge data problem when everyone uses 3g/4g right away lol. Anyways I'll go back to my thread as to not clutter your guys thread we can argue about the ethics there if you like.
Sent from my HTC One S using xda app-developers app
Trust me, no real harm done, this is a mere try to threaten a giant. It will probably just show that we are serious but never bring down the sales figures. That is a dream. But a dream worth the while. And mate, it might help us at the end of the day.
HTC promises fixes since two month at least, has released 3 updates (one of them just being a voda) of which each manipulated the issue in a slightly different way and looking at it in sequence gives the impression of HTC actually testing a fix on us. Which is so not right. We are not getting paid as beta testers.
There is one user on a German forum claiming he got an ETA for the final fix, named the 8th of October. I think thats just bullsh from either him or the agent he spoke to. Anyhow: if there is such a thing as an ETA, its just so unfair to not let us know and let us fry in our pains here.
I think many of us would willingly test stuff out and help to get this resolved asap but its just like we are treated like idiots since month. It just makes me feel so stupid and i ask myself why do i do all this data collection, analyzing, thinking about solutions, chatting with people to try desperate measures ( Tecardo already nearly bricked his unit trying to figure out a fix on his own)...
Its just such an EFFIN pain!
It needs to go away.
My phone resorted to locked buttons variant of the issue all freakin day today! kept unlocking it so i could - maybe - use it for a few seconds until the buttons locked up again...
And honestly, i am short of giving up, selling it on ebay and buying a HOX instead on Ebay Local markets every day. Every Day i keep thinking about this but i wont for two reasons: i have some honor left and i wont sell THIS POS to anyone in that state. The other reason: there is no other phone i would feel comfortable with so much. The HOX gets close but honestly, its made from plastic and its not nearly as nice. The phone is too big too.
This whole campaign sounds like a bad idea. Using threats to get your way is not the proper way to get people to listen. All the and reviews will do is discouraged people from buying the one s and if this happens HTC will offer less support. Why spoil the dozen if one egg is bad
Sent from my HTC One S using xda premium
why keep a dozen bad eggs if only one is good?
And: we think we don't threaten. We rather believe we haven been overly fair to a company that is not fair to us. We have all kept very very quiet. Most have not rated the phone or reviewed it yet because most expect this to not hit the majority and most did not take action to not spoil the dozen. We have quietly dealt with HTC support. But now it becomes apparent more and more that HTC support just does nothing, zip, nada. It is a real joke. Not a funny one though. So what this is, is that we are no longer wanting to be quiet. We want everyone else to know that there is problems with these phones. Potential ones. It is not just all candy.
and believe me, the matter has been discussed between us up and down the argument ladder since beginning of august. I said that already. It will NOT permanently damage sales. Naming it a bad idea means you believe in it having more effect than we do.
Trust me, it will NOT have such a major impact. We will never manage to rate it down on all relevant sites. All that will happen is a little too much salt in the pie.
It will draw attention to the problem. Not more. And once HTC acts correctly, the reviews will be all praise and hallelujah.
No whining. We had enough mercy. This should have been sorted at least 3 month ago. The issue became apparent in April. Now we have september. Which is closing in on october. So that makes it getting close to 2 quarters of a year. I and many others reckon one quarter to fix a very serious issue that hits hundreds of people more than adequate.
We don't even have near the resources HTC has but in the same 5 and a half month we got very near the source of the problem. The only thing that keeps a few people from finally fixing it is the goddamn Security HTC put on the phones.
So, ironically, we can't even fix it ourselves even though we probably could because HTC doesn't allow us too.
How would you feel in that situation? I think we act very rational, very well discussed and very controlled.
This will NOT damage anyone.
Please have trust.
Fredfly said:
This whole campaign sounds like a bad idea. Using threats to get your way is not the proper way to get people to listen. All the and reviews will do is discouraged people from buying the one s and if this happens HTC will offer less support. Why spoil the dozen if one egg is bad
Sent from my HTC One S using xda premium
Click to expand...
Click to collapse
Let me make a wild guess here: I am willing to bet that you don't have this issue. Am I right? So you don't have the bad egg. Now imagine you did...
Because if you did, I'm pretty sure you wouldn't say this, especially after having written to HTC for support and gotten an automatic reply, or none at all, or having returned your phone and waited just to end up with the same result etc etc.
Again: if your phone works perfectly, congratulations! I wish I was in your shoes. But I'm not, and neither are many others. So, after having tried every other way, we end up here. If you have a better suggestion, I will gladly take it. Maybe exchange your phone for mine, how about that?
Nobody is forcing anybody to do anything here. Those who want to take part in the action probably have good reason to, because spending time creating user accounts and posting on websites is not that fun. Trust me, I know Yet if people do it, it means that they have a pretty strong motivation to do so, and no other choice.
Bottom line: I am looking forward to enjoying my One S fully, like you probably do, when this issue is fixed. But I will do what it takes to get there!
If you cannot understand this, fair enough. I really hope you won't have to share my experience.
Live long and prosper!