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Verizon Thunderbolt Returns.

So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!

Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
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Click to collapse
Dont forget to "un-root" before you send it back!

What was the reference number?
Sent from my ADR6400L using XDA Premium App

How do I know if it's sunken in? Mine works but seems to be harder to get.
Sent from my ADR6400L using XDA Premium App

If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.

Well I'll be at verizon tomorrow
Sent from my ADR6400L using XDA Premium App

hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.

i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect

I only have this issue with the extended battery cover...
Sent from my ADR6400L using Tapatalk

trizzle21 said:
More reason why you should get a damn IPHONE 4
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Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App

Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.

inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
Click to expand...
Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.

The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.

If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App

ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
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Click to collapse
Glad to at least see you got it replaced.

They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
Sent from my ADR6400L using XDA Premium App

ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
How can they be giving out refurbished phones and it's only been out for 30 days?

They handed me a whole new phone. The guy said they didn't have refurb yet.
Sent from my ADR6400L using XDA Premium App

Did you receive a survey invite from Smithgeiger about your OneS?

I just finished doing a satisfaction survey about my One S. It asks how you like it, what made you buy it and things you don't like about it. I made it pretty clear I wasn't satisfied with this phone the way it is now. The bloatware, the signal problems, the gps jumping all over the place and the wifi/4g bug after the newest update.
After I was done with the survey I qulified for a moderated forum, I must attend the forum for 3 days straight, twice a day for a total of 30-60 minutes. I will receive a $50 voucher once completed, the forum will be announced at a future date.
DO THE SURVEY, LET THEM KNOW WE DON'T WANT THE BLOATWARE AND THAT THE UPDATE SCREWED THE PHONE UP.

I got that survey also. And I let them know about all the bloat as well
Sent from my HTC One S

Same here, and let loose with both guns about the bloatware, and how I feel about their capping data, but also installing apps that can't be disabled that use data.
At the end I was told I qualified for a follow up study I would be paid $50 to complete. Anyone else get that? I haven't been sent the info on the study yet, though.
Sent from my HTC One S using XDA Premium

Droidificator said:
Same here, and let loose with both guns about the bloatware, and how I feel about their capping data, but also installing apps that can't be disabled that use data.
At the end I was told I qualified for a follow up study I would be paid $50 to complete. Anyone else get that? I haven't been sent the info on the study yet, though.
Sent from my HTC One S using XDA Premium
Click to expand...
Click to collapse
Yeah, I got the $50 offer too, seems like the dissatisfied customers are getting the offer.

Where can I take the survey
Sent from my HTC VLE_U using Tapatalk 2

Yeah. I got this offer too. Hopefully less bloatware.
Sent from my HTC VLE_U using Tapatalk 2

ccondon said:
Where can I take the survey
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
You have to get a personal invite via email. I found mine sitting in my spam box yesterday. I complained about everything except I forgot about them removing free tethering. I too took up the invite for the $50 followup.

I got this too. Before even visiting xda. I answered it all and mentioned the bloatware and sensitive screen and battery size. (Not that I have battery issues but still) I also went for the $50 offer still waiting on the confirmation email.
Sent from my HTC one sex

Me too. Waiting for the other thing to start. The ota had my phone performing worse on quadrant. And yesterday I got that bug where the phone had no signal while on gps.

Still nothing about the followup. Anyone get their info yet? I want my $50
Now ask yourself, did I really just read that? Yes you did.

Droidificator said:
Still nothing about the followup. Anyone get their info yet? I want my $50
Now ask yourself, did I really just read that? Yes you did.
Click to expand...
Click to collapse
Nothing yet, I think it said it could be a few weeks before we do the forum.

how did y'all get the offer for the survey?

In an email.
Sent from my H1S using XDA Premium.

Anyone ever get the follow up after the forum participation for the $50? It's been over a month now.
Sent from my SGH-T999 using xda app-developers app

elracing21 said:
Anyone ever get the follow up after the forum participation for the $50? It's been over a month now.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I haven't. Sure was nice of them to get our hopes up. Of course, I haven't gotten my $50 rebate or the $100 for trading in my Shadow II yet either. I'm about ready to try the GS3 (maybe it will actually do some things properly) so add all my One S accessories to the list, and this has turned into a very expensive lesson (along the lines of: The HD2 must be the exception, cause HTC + Tmobile = Fail).

Nope. Me neither. I gave them a call and i was told if i don't receive by the end of the month(steadily approaching) to call back and they will get it situated. Other than that. No help. Seemed like they didn't even have access to any basic information.
Sent from my HTC VLE_U using Tapatalk 2

BerMM said:
I haven't. Sure was nice of them to get our hopes up. Of course, I haven't gotten my $50 rebate or the $100 for trading in my Shadow II yet either. I'm about ready to try the GS3 (maybe it will actually do some things properly) so add all my One S accessories to the list, and this has turned into a very expensive lesson (along the lines of: The HD2 must be the exception, cause HTC + Tmobile = Fail).
Click to expand...
Click to collapse
I went with the gs3 after waiting these 2-3 months without s-off on the one S. No regrets. The gs3 is just a much better device with more dev support. I don't blame the device just as you said the Htc+Tmobile combo = fail
Nope. Me neither. I gave them a call and i was told if i don't receive by the end of the month(steadily approaching) to call back and they will get it situated. Other than that. No help. Seemed like they didn't even have access to any basic information.
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
What contact information did you use to get in touch with them. I no longer have the original email. I don't even remember entering my street address anywhere for them to send me the money. I have bad memory so if we had to I don't remember.
Sent from my SGH-T999 using xda app-developers app

elracing21 said:
I went with the gs3 after waiting these 2-3 months without s-off on the one S. No regrets. The gs3 is just a much better device with more dev support. I don't blame the device just as you said the Htc+Tmobile combo = fail
What contact information did you use to get in touch with them. I no longer have the original email. I don't even remember entering my street address anywhere for them to send me the money. I have bad memory so if we had to I don't remember.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
1-888-525-5026 here is the number that is in the email. I'm pretty sure the first time you sign into the forum it asked for your address and other info.
Sent from my HTC VLE_U using Tapatalk 2

Still nothing in the mail.. Anyone get their incentive yet?
Sent from my HTC VLE_U using Tapatalk 2

Mathato said:
Still nothing in the mail.. Anyone get their incentive yet?
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
Pollsters=politicians=lawyers=crooks. Still regret wasting my 5 minutes.
Sent from my HTC One S using xda app-developers app

[Q] Anyone get that $50 for that One S Survey?

Pretty much what the title says.
A few weeks ago, I (and whoever else) got the chance to take a survey with a $50 payout.
I completed the 3 days of questions and all that good stuff. I didn't get a followup email or anything though.
I was just wondering of anyone has received this $50 or a followup email.
I'm going to call the company who hosted the survey. Ill followup with what they say.
Sent from my HTC VLE_U using Tapatalk 2

Dang, I forgot about this, they never sent me the info on the follow up, so I never got the chance to participate. Bummer since I would have loved to give T-Mobile a piece of my mind, and gotten $50 for my trouble.
What kind of things were discussed?
Sent from my H1S using XDA Premium.

MadJoe said:
Dang, I forgot about this, they never sent me the info on the follow up, so I never got the chance to participate. Bummer since I would have loved to give T-Mobile a piece of my mind, and gotten $50 for my trouble.
What kind of things were discussed?
Sent from my H1S using XDA Premium.
Click to expand...
Click to collapse
Mainly just asking how what when where why on your One S. How did you hear about it? Are you satisfied? What made pick up the One S? If you were to market it to your friends what would you tell them?
A bunch of nonsense like that. It was a 3 day(5 questions per day).
I talked to support and supposedly it takes 4-6 weeks to get the $50 incentive. "If you don't get it by the end of July call back to get it situated"
Sent from my HTC VLE_U using Tapatalk 2

ICS

Do you think Samsung will ever put Ice Cream Sandwich on the charge or we stuck with Gingerbread? if not, Will the developers here ever be able to develop ICS for the charge? The reason I ask is because the new Verizon contracts eliminate unlimited data and in order to keep it, I'm looking at buying phones outright to avoid signing a new contract. I know things can change between now and next spring when I become upgrade eligable, but I don't feel so lucky.
If Verizon does not change plans do you think it's worth looking at Sprint or is this a downgrade network and/or equipment wise?
Mike

ICS is working on the phone...sorta. CM9 is almost fully functional, but there's no mobile data, so it isn't usable as a daily driver. For it to become fully functional, the RIL needs to be fully cracked, and there's just no motivation for devs to work that hard on the RIL this phone. It's bleeding users (me including), and no other phones (other than some prepay variants) use the same radios, so there's really not much to gain. I don't think jt has given up, but I just don't think it's a priority.
I'd bet money that Samsung/Verizon will never release ICS. There isn't enough room for a TouchWiz version of ICS on /system, and you can bet that they won't release a Google Experience version.
Edit: You can do like I did and check out swappa.com. I bought a used device from there and had a fantastic shopping experience and got a great phone in great condition for a fair price. Can't say enough good things about that site.

Thanks. I kind of expected as much. This phone is getting kind of old. I still have it as I refuse to upgrade if I don't have to.
Sent from my SCH-I510 using xda app-developers app

I'm in the same boat right now. I have unlimited data and don't want to give it up, but paying for an un-subsidized phone is just insane. Really wish we had ICS on our phones, but I'm still hoping and praying that a dev could help us poor souls

rice923 said:
I'm in the same boat right now. I have unlimited data and don't want to give it up, but paying for an un-subsidized phone is just insane. Really wish we had ICS on our phones, but I'm still hoping and praying that a dev could help us poor souls
Click to expand...
Click to collapse
Its not insane. Your full retail phone will give you peace of mind. Never having nightmares waking up at 4am in a cold sweat because you dreamed having gone over your data by 20gb. I sold my charge for 200 bought my sgs3 for 500 .
VERIZON GALAXY S 3

Craigslist. Bought myself a gnex for 250 and an s3 for 375.

I'm scared on craigslist I'm gonna get taken and get some pos that won't work as soon as I take it home haha.
Sent from my SCH-I510 using xda app-developers app

bubarub said:
I'm scared on craigslist I'm gonna get taken and get some pos that won't work as soon as I take it home haha.
Sent from my SCH-I510 using xda app-developers app
Click to expand...
Click to collapse
It's a good idea to ask to use it wherever you're picking it up so you can make sure it's functional.
Sent from my SCH-I510 using xda premium

kvswim said:
It's a good idea to ask to use it wherever you're picking it up so you can make sure it's functional.
Sent from my SCH-I510 using xda premium
Click to expand...
Click to collapse
Thank you captain obvious.
Sent from my SCH-I510 using xda app-developers app

bubarub said:
Thank you captain obvious.
Sent from my SCH-I510 using xda app-developers app
Click to expand...
Click to collapse
What is your problem? He's not just answering you but anyone else reading this thread.
Please grow up.
Still Charged Up

Reilly1812 said:
What is your problem? He's not just answering you but anyone else reading this thread.
Please grow up.
Still Charged Up
Click to expand...
Click to collapse
He quoted my post. Lmfao.
Sent from my SCH-I510 using xda app-developers app

bubarub said:
He quoted my post. Lmfao.
Sent from my SCH-I510 using xda app-developers app
Click to expand...
Click to collapse
That doesn't mean you're the only one that can read the reply. In an open discussion, responses are read/heard by everyone, and things said can often be more for the benefit of everyone else rather than the person it's directed at. It's a very common debate tactic to speak to the audience through your opponent, but it's useful in any open discussion. He quoted you because yours was the most relevant post.
Plus, you were talking about being scared of being taken on CL, so he was offering some very relevant advice.

DROID3R said:
Its not insane. Your full retail phone will give you peace of mind. Never having nightmares waking up at 4am in a cold sweat because you dreamed having gone over your data by 20gb. I sold my charge for 200 bought my sgs3 for 500 .
VERIZON GALAXY S 3
Click to expand...
Click to collapse
No worries, I'm not giving up my unlimited data for an upgrade. I just can't fathom dropping $300+ on a new phone as I've always paid ssubsidized prices with contract
Sent from my SCH-I510 using xda app-developers app

Ok so everyone.

My dumbest self took the 2.20 ota last night and realized shortly after that I had done a no no. Lol. Anyways , so am I SOL until the exploit is found or can I downgrade. Pretty sure I did that on my last HTC I had. And by the way. I'm not a noob, I am experienced with multiple brands of android phones.
Sent from my HTC One X using xda app-developers app

Nah dude, your dumbest self was the one that asked this without searching. Yet another dupe thread. And yeah, you're SOL for now.
Sent from my HTC One X using XDA Premium HD. In between Force Clo...

Kole_Ackerson said:
My dumbest self took the 2.20 ota last night and realized shortly after that I had done a no no. Lol. Anyways , so am I SOL until the exploit is found or can I downgrade. Pretty sure I did that on my last HTC I had. And by the way. I'm not a noob, I am experienced with multiple brands of android phones.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
If you never unlocked your boot loader, then you're stuck with no option but to wait for an exploit.
This has been covered in multiple threads and the answer never changes

Haha sorry guys. Guess I've been around the skyrocket threads for too long. You should see how many dupe threads there is there. Thanks for the discipline. Hah. And well this sucks. Hopefully the can even find an exploit. It's been what a good month month and a half now.. Shiit. Usually takes a couple days from some that I've seen...
Sent from my HTC One X using xda app-developers app

Kole_Ackerson said:
My dumbest self took the 2.20 ota last night and realized shortly after that I had done a no no. Lol. Anyways , so am I SOL until the exploit is found or can I downgrade. Pretty sure I did that on my last HTC I had. And by the way. I'm not a noob, I am experienced with multiple brands of android phones.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
So you say you're not a noob yet you make one of the noobiest mistakes possible AND you post a new thread without searching... Definitely getting the noob vibe here

Lol shiiiit, stop baggin on me dude. Brand new to this forum for the hox. And a 17 year old kid who knows his way blindfolded through adb and has had multiple androids over 4 years I'd say I'm not. I'm just lazy haha. It's pretty funny when you walk into att and they know you right off the bat and an employee asks you to root their phone.
Edit.. and I just can't believe we haven't found an exploit when I'm seeing threads all over from early early august. Wtf HTC really?
Sent from my HTC One X using xda app-developers app

I advise you to take your licks and move on.

6 dumbest mistakes in 100 words or less
Seriously, the best op I've ever seen for examples of what NOT to do.
Btw, adb isn't exactly an extravagant programming language, but. Basic command line interface. Kudos for learning but we could care less what you say AFTER an OP like that. I'm still trying to figure out why the hell you would post this without building yourself a bomb shelter to stow away in while the bombs dropped. Surely you saw them coming and didn't believe claiming self stupidity was going to protect you:screwy:

gunnyman said:
I advise you to take your licks and move on.
Click to expand...
Click to collapse
+1