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So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Click to expand...
Click to collapse
Dont forget to "un-root" before you send it back!
What was the reference number?
Sent from my ADR6400L using XDA Premium App
How do I know if it's sunken in? Mine works but seems to be harder to get.
Sent from my ADR6400L using XDA Premium App
If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.
Well I'll be at verizon tomorrow
Sent from my ADR6400L using XDA Premium App
hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.
i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect
I only have this issue with the extended battery cover...
Sent from my ADR6400L using Tapatalk
trizzle21 said:
More reason why you should get a damn IPHONE 4
Click to expand...
Click to collapse
Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App
Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
Click to expand...
Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.
The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Glad to at least see you got it replaced.
They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
Sent from my ADR6400L using XDA Premium App
ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
How can they be giving out refurbished phones and it's only been out for 30 days?
They handed me a whole new phone. The guy said they didn't have refurb yet.
Sent from my ADR6400L using XDA Premium App
I just finished doing a satisfaction survey about my One S. It asks how you like it, what made you buy it and things you don't like about it. I made it pretty clear I wasn't satisfied with this phone the way it is now. The bloatware, the signal problems, the gps jumping all over the place and the wifi/4g bug after the newest update.
After I was done with the survey I qulified for a moderated forum, I must attend the forum for 3 days straight, twice a day for a total of 30-60 minutes. I will receive a $50 voucher once completed, the forum will be announced at a future date.
DO THE SURVEY, LET THEM KNOW WE DON'T WANT THE BLOATWARE AND THAT THE UPDATE SCREWED THE PHONE UP.
I got that survey also. And I let them know about all the bloat as well
Sent from my HTC One S
Same here, and let loose with both guns about the bloatware, and how I feel about their capping data, but also installing apps that can't be disabled that use data.
At the end I was told I qualified for a follow up study I would be paid $50 to complete. Anyone else get that? I haven't been sent the info on the study yet, though.
Sent from my HTC One S using XDA Premium
Droidificator said:
Same here, and let loose with both guns about the bloatware, and how I feel about their capping data, but also installing apps that can't be disabled that use data.
At the end I was told I qualified for a follow up study I would be paid $50 to complete. Anyone else get that? I haven't been sent the info on the study yet, though.
Sent from my HTC One S using XDA Premium
Click to expand...
Click to collapse
Yeah, I got the $50 offer too, seems like the dissatisfied customers are getting the offer.
Where can I take the survey
Sent from my HTC VLE_U using Tapatalk 2
Yeah. I got this offer too. Hopefully less bloatware.
Sent from my HTC VLE_U using Tapatalk 2
ccondon said:
Where can I take the survey
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
You have to get a personal invite via email. I found mine sitting in my spam box yesterday. I complained about everything except I forgot about them removing free tethering. I too took up the invite for the $50 followup.
I got this too. Before even visiting xda. I answered it all and mentioned the bloatware and sensitive screen and battery size. (Not that I have battery issues but still) I also went for the $50 offer still waiting on the confirmation email.
Sent from my HTC one sex
Me too. Waiting for the other thing to start. The ota had my phone performing worse on quadrant. And yesterday I got that bug where the phone had no signal while on gps.
Still nothing about the followup. Anyone get their info yet? I want my $50
Now ask yourself, did I really just read that? Yes you did.
Droidificator said:
Still nothing about the followup. Anyone get their info yet? I want my $50
Now ask yourself, did I really just read that? Yes you did.
Click to expand...
Click to collapse
Nothing yet, I think it said it could be a few weeks before we do the forum.
how did y'all get the offer for the survey?
In an email.
Sent from my H1S using XDA Premium.
Anyone ever get the follow up after the forum participation for the $50? It's been over a month now.
Sent from my SGH-T999 using xda app-developers app
elracing21 said:
Anyone ever get the follow up after the forum participation for the $50? It's been over a month now.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I haven't. Sure was nice of them to get our hopes up. Of course, I haven't gotten my $50 rebate or the $100 for trading in my Shadow II yet either. I'm about ready to try the GS3 (maybe it will actually do some things properly) so add all my One S accessories to the list, and this has turned into a very expensive lesson (along the lines of: The HD2 must be the exception, cause HTC + Tmobile = Fail).
Nope. Me neither. I gave them a call and i was told if i don't receive by the end of the month(steadily approaching) to call back and they will get it situated. Other than that. No help. Seemed like they didn't even have access to any basic information.
Sent from my HTC VLE_U using Tapatalk 2
BerMM said:
I haven't. Sure was nice of them to get our hopes up. Of course, I haven't gotten my $50 rebate or the $100 for trading in my Shadow II yet either. I'm about ready to try the GS3 (maybe it will actually do some things properly) so add all my One S accessories to the list, and this has turned into a very expensive lesson (along the lines of: The HD2 must be the exception, cause HTC + Tmobile = Fail).
Click to expand...
Click to collapse
I went with the gs3 after waiting these 2-3 months without s-off on the one S. No regrets. The gs3 is just a much better device with more dev support. I don't blame the device just as you said the Htc+Tmobile combo = fail
Nope. Me neither. I gave them a call and i was told if i don't receive by the end of the month(steadily approaching) to call back and they will get it situated. Other than that. No help. Seemed like they didn't even have access to any basic information.
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
What contact information did you use to get in touch with them. I no longer have the original email. I don't even remember entering my street address anywhere for them to send me the money. I have bad memory so if we had to I don't remember.
Sent from my SGH-T999 using xda app-developers app
elracing21 said:
I went with the gs3 after waiting these 2-3 months without s-off on the one S. No regrets. The gs3 is just a much better device with more dev support. I don't blame the device just as you said the Htc+Tmobile combo = fail
What contact information did you use to get in touch with them. I no longer have the original email. I don't even remember entering my street address anywhere for them to send me the money. I have bad memory so if we had to I don't remember.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
1-888-525-5026 here is the number that is in the email. I'm pretty sure the first time you sign into the forum it asked for your address and other info.
Sent from my HTC VLE_U using Tapatalk 2
Still nothing in the mail.. Anyone get their incentive yet?
Sent from my HTC VLE_U using Tapatalk 2
Mathato said:
Still nothing in the mail.. Anyone get their incentive yet?
Sent from my HTC VLE_U using Tapatalk 2
Click to expand...
Click to collapse
Pollsters=politicians=lawyers=crooks. Still regret wasting my 5 minutes.
Sent from my HTC One S using xda app-developers app
I purchased my S3 online and would like to exchange it for a new one in store. I am still in the 14 day return period. If this is possible, can anyone explain to me the process or your experiences? Also one final question, will they give me a brand new one or a refurbished?
If I do get it replaced how do I go about backing up my apps etc and should wipe my phone?
Thanks for your help
Sent from my SCH-I535 using Tapatalk 2
Inside of 14 days you get a new one. As long as you bought it direct from verizon wireless and not from amazon or another reseller.
Sent from my SCH-I535 using Tapatalk 2
voodoomanx said:
Inside of 14 days you get a new one. As long as you bought it direct from verizon wireless and not from amazon or another reseller.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
They won't give me trouble since I bought it online?
Sent from my SCH-I535 using Tapatalk 2
Anyone?
Sent from my SCH-I535 using Tapatalk 2
It does not matter that you ordered online. Inside of the 14 day window they will give you a brand new phone with pretty much no questions asked.
Kreeker said:
It does not matter that you ordered online. Inside of the 14 day window they will give you a brand new phone with pretty much no questions asked.
Click to expand...
Click to collapse
Thanks what I wanted to hear
Sent from my SCH-I535 using Tapatalk 2
Kreeker said:
It does not matter that you ordered online. Inside of the 14 day window they will give you a brand new phone with pretty much no questions asked.
Click to expand...
Click to collapse
Unless you get a complete **** like I got. I had a totally obvious issue that the guy tried to play off like it wasn't a problem. I had artifacts all over my text at random times. It happened while I was there and he said it wasn't a warrantable issue.
The other guy there helped me out (since I had it less than a week) and got it replaced. Just don't let them tell you any different.
Sent from my SCH-I535 using Tapatalk 2
Hey guys thanks for all the help. Initially the guy I talked to told me since he couldn't really see a problem he couldn't exchange it. I asked to see a manager and explained to them that if they liked it could just return the phone and re buy it if they would not let me exchange. That line kind of woke them up and they did let me exchange it.
Sent from my SCH-I535 using Tapatalk 2
My sister ordered a white iPhone from verizon online and when it arrived it was black. We called vzw up and they said to just take it to any official vzw store and it will be no problem to exchange. Five hours and three stores later we had the same black iPhone. Every manager said that hey didn't have to take it because it would mess up their stock. Customer support didn't understand this but said there was nothing I could do. Eventually I had to take it to a store outside the city and they happily exchanged it. I don't know if this will help you but you may want to keep it in mind.
Sent from my SPH-L710 using xda app-developers app
Why is this credit here?
I would think Verizon would have better answers than we would. $615 sounds like full price for an S3 ($599.99 + tax).
aaronc222 said:
I would think Verizon would have better answers than we would. $615 sounds like full price for an S3 ($599.99 + tax).
Click to expand...
Click to collapse
That was gonna be my answer. They're are some things Verizon actually knows better then xda. Billing questions is one.
Sent from my SCH-I535
I really hope it's Verizon's answer to atts rollover minutes, "rollover dollars" lol
Sent from my SCH-I535 using xda app-developers app
I would do the best job of playing dumb and keeping my mouth shut that I had ever done.......
cell128 said:
I really hope it's Verizon's answer to atts rollover minutes, "rollover dollars" lol
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
HHF2 said:
I would do the best job of playing dumb and keeping my mouth shut that I had ever done.......
Click to expand...
Click to collapse
+1
Don't question them. Buy a Note 2 and sell your S3.
I just want to say do you really think Verizon will forget they mistakenly have to 600 bucks? They will find out at some point and charge you for it.
Sent from my SCH-I535
kintwofan said:
I just want to say do you really think Verizon will forget they mistakenly have to 600 bucks? They will find out at some point and charge you for it.
Sent from my SCH-I535
Click to expand...
Click to collapse
No doubt about that.
Sent from my SCH-I535 using Tapatalk 2
cell128 said:
I really hope it's Verizon's answer to atts rollover minutes, "rollover dollars" lol
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Lmao someone started hitting the crack pipe a little bit early today
Sent from my SCH-I535 using xda premium
Monopoly has a card for bank error in your favor, maybe it will work with Verizon.
Sent from my SCH-I535 using xda app-developers app
Hey, pass some of that credit my way
Lol. If I could.... I wouldn't. Sorry. Helps a lot.
I Murder Murderers
I'd stay quiet and wait that out man lol
Gs3
Lol. I ain't tellin them "Finder's Keeper"
I Murder Murderers
Didn't they give u that credit to get the note 2? U said in another thread that Verizon was exchanging a s3 for the note 2
Sent from my SCH-I535 using xda premium
No. They are replacing it, not a new phone. I might get some overpriced accessories or two tablets. Or just not pay a couple of months
I Murder Murderers
If this is an accounting error you can expect it to be corrected. If it was me I would not spend that or you may owe them some money.
Sent from my SCH-I535 using Tapatalk 2
zakth said:
If this is an accounting error you can expect it to be corrected. If it was me I would not spend that or you may owe them some money.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Technically he wouldn't owe them d*ck... They made the mistake and he was clueless about it he didn't think of the reasons why the credit was there and spent the money... So what? Their fault their problem... If anything they might wanna take that money out of one of their employee's paycheck...
This said, there most likely is a very reasonable explanation about that and it's not a mistake... That's what always happen to me when I get all excited about things like that lol...
Sent from my Samsung Galaxy S III running Jelly Beans Build 5
Yea who cares about those dirty employees. They make a mistake and they should be punished by losing money out of their paycheck. They're definitely not real people and definitely out to help you 100 percent of the time. That's what kills me. So many people talk about calling into Verizon and "raising hell" abusing the employees. I guarantee half the people here have never worked a customer service job and seen how stressful it is to be yelled out or make a mistake. Maybe instead of exploiting that mistake you should just wait for them to fix it. The worst part about working for verizon or any other company like it is that you make a mistake it comes right out of your pocket. You use that credit and you take money from someone else for making an honest mistake. I'm glad to know that there's people just ready and waiting to exploit verizon and by extension the employees. And the reason they are so ready to do this is because Verizon owes them something. Entitled ignorant customers, contrary to what that employee who's gonna lose 615 dollars is gonna be forced to say, I thank you for being the worst part of verizon.
Sent from my SCH-I535 using xda app-developers app
This post isn't any where near cellphone related... I just need to get this out there for my family.
First off, I'm not looking for any type of donation or anything of the sort.
Recently my mother has had some really bad back problems. She has been going to the doctor to try and get things fixed and they decided to go ahead and get surgery done. The date of the surgery was supposed to be August 12th of this year. This has been set in stone for close to s month now.
Well, yesterday, BCBS sent a letter saying they have denied coverage on the surgery due to degenerative disks in her back... She has been off work for about 2 months because of her back.
I chose to post this story because the community here on XDA is incredible.
The only thing I am asking for is prayers or support. Ask all friends/family, dead or alive.
Thank you for taking the time to read this, if you did..
Sent from my HTC One XL using xda premium
She is in our hearts. Hope she gets better. الله يساعدها.
Sent from my HTC One X using xda app-developers app
My prayers are with her. All the best, man.
Sent from my evita
Ya got my prayers too, man.
Sent from my One X using xda premium
My sincere prayers with her.
Praying from our church family to yours
Sent from my HTC One XL using xda app-developers app
My heart and thoughts are with your family.
Sent from my HTC One X using xda app-developers app
My thoughts are with you and your family man. I kinda/sorta know where you're coming from, I haven't been able to work for a couple months either due to health problems. Problems that docs can't work out the cause of. Anyway, I really hope your mom gets the medical attention she needs.
Sent from my Evita
Myrder said:
This post isn't any where near cellphone related... I just need to get this out there for my family.
First off, I'm not looking for any type of donation or anything of the sort.
Recently my mother has had some really bad back problems. She has been going to the doctor to try and get things fixed and they decided to go ahead and get surgery done. The date of the surgery was supposed to be August 12th of this year. This has been set in stone for close to s month now.
Well, yesterday, BCBS sent a letter saying they have denied coverage on the surgery due to degenerative disks in her back... She has been off work for about 2 months because of her back.
I chose to post this story because the community here on XDA is incredible.
The only thing I am asking for is prayers or support. Ask all friends/family, dead or alive.
Thank you for taking the time to read this, if you did..
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
My mom has the same exact problem. Have they found anything else out? We considered surgery but we can't, just pain medication
Sent from my Nexus 4
mirGantrophy said:
My mom has the same exact problem. Have they found anything else out? We considered surgery but we can't, just pain medication
Sent from my Nexus 4
Click to expand...
Click to collapse
The surgery was going to be on her SI joint, what that is.... I don't know.
We should know more on Monday on what's going to transpire from this point on.
Sent from my HTC One XL using xda premium
mirGantrophy said:
My mom has the same exact problem. Have they found anything else out? We considered surgery but we can't, just pain medication
Sent from my Nexus 4
Click to expand...
Click to collapse
Myrder said:
The surgery was going to be on her SI joint, what that is.... I don't know.
We should know more on Monday on what's going to transpire from this point on.
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
I hope both of your moms get better soon. It's hard to see your mom hurting.
Sent from my One X using xda app-developers app
Thank you, everyone, for your support. I should know more on what's going to transpire for my mother.
Edit: the doc called the house today... He said he will sit down with the BCBS rep tomorrow morning with my mother and do a peer to peer talk with him. He assured my mother that 95% of the time after the doc explains in detail where the surgery is taking place on the body, they will approve the surgery.
Sent from my HTC One XL using xda premium
Goodluck to you and your family.
So, I got home from work just now and had this note on my bed:
"Chris, the doctors sat down with the BCBS rep today. Keep in mind that the rep was a retired pediatrician. The docs explained everything but, since a pediatrician knows everything there is to know about spinal fusion, they have denied surgery."
Don't know what we are going to do now... But I thank each and everyone of you so, so much for your prayers/support. It really means more than you would think. My sister has posted my mothers story on the BCBS FaceBook. She read that someone had a similar situation and got enough likes that BCBS we t ahead and withdrew their denial and approved the operation. So I think that's what we have left..
Again, thank you to each and everyone of you...
Sent from my HTC One XL using xda premium
Myrder said:
So, I got home from work just now and had this note on my bed:
"Chris, the doctors sat down with the BCBS rep today. Keep in mind that the rep was a retired pediatrician. The docs explained everything but, since a pediatrician knows everything there is to know about spinal fusion, they have denied surgery."
Don't know what we are going to do now... But I thank each and everyone of you so, so much for your prayers/support. It really means more than you would think. My sister has posted my mothers story on the BCBS FaceBook. She read that someone had a similar situation and got enough likes that BCBS we t ahead and withdrew their denial and approved the operation. So I think that's what we have left..
Again, thank you to each and everyone of you...
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
Another example of corporate corruption. Sorry to hear it bro. I think our insurance denied surgery last time we tried too
Sent from my Nexus 4
my prayers are with you and your family Myrder
Closing thread.
Thank you to all who have given support. It really means more than what you think.