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Unfortunately, I've encountered a hardware defect on my phone...
...the dreaded power button is getting stuck and becoming virtually unusable. The VZW Tech Support is sending me a CLNR device which should be here on Friday. (Apparently, they got rid of free overnight shipping.)
I'm unrooting tonight so I can play around with the new OTA over the next couple of days.
Is there anything I need to do to the phone other than un-root it so that VZW doesn't know it was rooted, thereby avoiding any future headaches and $299 charges.
Thanks!
Drew
Just to remember to remove your sd card before sending it back. If left in by accident they can tell some of what you have been doing with your phone.
jett2314 said:
Just to remember to remove your sd card before sending it back. If left in by accident they can tell some of what you have been doing with your phone.
Click to expand...
Click to collapse
Oh yeah. That for me was a given. lol
I'm removing the SIM, SD card, battery and back battery cover.
If that's it then I should be set. Just trying to cover all of my bases. ya know?
CanesDrew said:
Oh yeah. That for me was a given. lol
I'm removing the SIM, SD card, battery and back battery cover.
If that's it then I should be set. Just trying to cover all of my bases. ya know?
Click to expand...
Click to collapse
Just make sure to follow the unroot process in the dev forums so you put your phone back to "stock". You want to make sure its back to "S-ON" but that's about it.
This post is infected with the 3D strain of Gingeritis
capflya said:
Just make sure to follow the unroot process in the dev forums so you put your phone back to "stock". You want to make sure its back to "S-ON" but that's about it.
This post is infected with the 3D strain of Gingeritis
Click to expand...
Click to collapse
Thanks but this is not my first time un-rooting my phone. I got that part covered. Installing the official OTA now.
Good Lord it takes forever over 3G. lol
CanesDrew said:
Thanks but this is not my first time un-rooting my phone. I got that part covered. Installing the official OTA now.
Good Lord it takes forever over 3G. lol
Click to expand...
Click to collapse
You asked
Hope your new phone is better in regards to the power button issue. Mine seems to be OK... Except I keep finding its randomly shut itself off. If its not one thing its something else I guess lol
This post is infected with the 3D strain of Gingeritis
When your next phone arrives, consider using quickboot to restart/turn off the phone. Might help prevent you from going thru the same ordeal again.
Sent from my ADR6400L using XDA App
Wrong thread LOL.
Sent from my HTC Thunderbolt
capflya said:
You asked
Hope your new phone is better in regards to the power button issue. Mine seems to be OK... Except I keep finding its randomly shut itself off. If its not one thing its something else I guess lol
This post is infected with the 3D strain of Gingeritis
Click to expand...
Click to collapse
Actually just got the new phone today and rooted it this evening. Everything works perfectly fine and the power button actually presses down now. lol
The only annoyance is that the speaker seems to crackle if above more than 1/2 volume. Thankfully, I can hear just fine if below that. But if it becomes too bad, I'll have to do another swap.
CanesDrew said:
Actually just got the new phone today and rooted it this evening. Everything works perfectly fine and the power button actually presses down now. lol
The only annoyance is that the speaker seems to crackle if above more than 1/2 volume. Thankfully, I can hear just fine if below that. But if it becomes too bad, I'll have to do another swap.
Click to expand...
Click to collapse
I try to avoid sending in for replacements...they always have problems.
Sent from my HTC Thunderbolt using Tapatalk!
Curious as to why you would bother unrooting software when hardware is the issue? Here's why I ask.
I buy all of my companies pcs and cell phones. If I wipe MSCRAP7 off the machine and it has a MB failure and I call the mfg and they send a new one i don't restore back to 7 why would you on the phone?
rcstilgar said:
Curious as to why you would bother unrooting software when hardware is the issue? Here's why I ask.
I buy all of my companies pcs and cell phones. If I wipe MSCRAP7 off the machine and it has a MB failure and I call the mfg and they send a new one i don't restore back to 7 why would you on the phone?
Click to expand...
Click to collapse
Because rooting voids your warranty...
rcstilgar said:
Curious as to why you would bother unrooting software when hardware is the issue? Here's why I ask.
I buy all of my companies pcs and cell phones. If I wipe MSCRAP7 off the machine and it has a MB failure and I call the mfg and they send a new one i don't restore back to 7 why would you on the phone?
Click to expand...
Click to collapse
Because if I don't, theres a strong risk I'll have to pay full retail for this replacement even though rooting didn't cause the hardware failure.
I'm guessing you're not rooted...
Sent from my ADR6400L using XDA Premium App
CanesDrew-
Love your signature. Care if I borrow it? I am a nursing student too.
emsrider said:
CanesDrew-
Love your signature. Care if I borrow it? I am a nursing student too.
Click to expand...
Click to collapse
Absolutely. Glad to know I'm not the only future male nurse on XDA. Lol
Sent from my ADR6400L using XDA Premium App
Hey everyone. I have a couple questions. This guy is selling me a g2x for 130 but says the simcard wont read at all anymore...idk if its software or hardware related but I think its a good price and maybe an easy or cheap fix, right? Also i remember hearing a lot of software issues on this phone but Im assuming root has solved them all by now right? i appreciate your input guys thanks!
UPDATE:
Thanks everyone I bought it. It looks like its almost brand new. only a faint scratch on the screen otherwise it looks flawless inside and out , no water damage, no abuse. It looks like its well taken care of. I verified the IMEI is NOT blacklisted, the phone reads the SIM and shows T-Mobile in the APN, however the notification bar has an Invalid SIM message rather than displaying T-Mobile. I have searched XDA and determined it has what is called "Baseband Corruption", I am unsure on how to fix this as I have read that flashing roms doesnt solve this issue as the RIL is not flashed with custom roms. Anyone have any suggestions? Does LG use anything similar to ODIN (a program used by Samsung phones to reflash every partition)? I think if LG has some kind of software to reflash every partition maybe this will fix the baseband corruption and make the phone usable?
If it's not reading any sim cards I bet it's water damaged and would stay away.
Sent from my LG-P999 using XDA
redmonke255 said:
If it's not reading any sim cards I bet it's water damaged and would stay away.
Sent from my LG-P999 using XDA
Click to expand...
Click to collapse
Wouldnt that be evident though if i checked the water indicator?
Even if it's reading the Sim card, stay away froma g2x period! It had the potentials of being a great phone, but the bugs will eventually become frustrating to deal with, i.e. the browser bug, camera zooming bug, no lg camera app which takes full advantage of the camera functionality, and so on......and don't dare even entertain the thought of going back to Froyo, unless you love going through random restarts and boot loops which leads to a hard resets.
I'm just sayin!
Are those bugs gone after rooting it though?
speedysilwady said:
Are those bugs gone after rooting it though?
Click to expand...
Click to collapse
No, rooting doesn't solve those problems.
I'm just sayin!
princeasi said:
No, rooting doesn't solve those problems.
I'm just sayin!
Click to expand...
Click to collapse
Ah so its hardware im assuming? i was hoping.flashing an AOKP or CM9 rom wouldve solved it.
speedysilwady said:
Hey everyone. I have a couple questions. This guy is selling me a g2x for 130 but says the simcard wont read at all anymore...idk if its software or hardware related but I think its a good price and maybe an easy or cheap fix, right? Also i remember hearing a lot of software issues on this phone but Im assuming root has solved them all by now right? i appreciate your input guys thanks!
Click to expand...
Click to collapse
Another reason it may not read the Sim, is that it has been blocked for some reason.
not all of them have the bugs, would I recommend this phone over the SGS II probably not, would I recommend it over the Sensation or Amaze 4G probably... This guy seems to have something against the G2X lol.
"the browser bug, camera zooming bug, no lg camera app which takes full advantage of the camera functionality" I have no clue what the Browser bug is, camera zooming bug never heard it, No LG camera app whoopty dooo! The Aosp camera and apps from the play store are fine, just install the ICS camera app from the play store is great. I think the phone is great!
Now when it comes to the SIM card slot no recommendations besides what has already been stated..
mt3g said:
not all of them have the bugs, would I recommend this phone over the SGS II probably not, would I recommend it over the Sensation or Amaze 4G probably... This guy seems to have something against the G2X lol.
"the browser bug, camera zooming bug, no lg camera app which takes full advantage of the camera functionality" I have no clue what the Browser bug is, camera zooming bug never heard it, No LG camera app whoopty dooo! The Aosp camera and apps from the play store are fine, just install the ICS camera app from the play store is great. I think the phone is great!
Now when it comes to the SIM card slot no recommendations besides what has already been stated..
Click to expand...
Click to collapse
Ah so a non-LG rom would solve those issues then.
GTWalling said:
Another reason it may not read the Sim, is that it has been blocked for some reason.
Click to expand...
Click to collapse
that was my other thought, not sure if its feasible to get it unblocked by taking it to a cell phone repair place or rooting it. He swears up and down theres no water damage and that i can check the indicators. He said his cousin was using it and it stopped reading the sim outta nowhere.
speedysilwady said:
Ah so its hardware im assuming? i was hoping.flashing an AOKP or CM9 rom wouldve solved it.
Click to expand...
Click to collapse
the bugs doesn't appear to be hardware, it's software. Originally the g2x came with froyo. After many complaints about the random restarting and GB release date. Lg rushed an update which was supposed to have fixed the restarting issue in gb. Only to give us a half baked ROM, missing the camera app which decreased the quality of the camera, whereas at one point the camera was one of their marketing ploys to sell the phone. You can try installing other roms, but there will be a give and take issue.
I'm just sayin!
princeasi said:
the bugs doesn't appear to be hardware, it's software. Originally the g2x came with froyo. After many complaints about the random restarting and GB release date. Lg rushed an update which was supposed to have fixed the restarting issue in gb. Only to give us a half baked ROM, missing the camera app which decreased the quality of the camera, whereas at one point the camera was one of their marketing ploys to sell the phone. You can try installing other roms, but there will be a give and take issue.
I'm just sayin!
Click to expand...
Click to collapse
Ive never been one to use any android phone stock, so rooting will help me there. Im just worried about the phone's IMEI being blocked and maybe impossible to unblock? Its a good price for $130 if theres no water damage and I wouldnt mind paying a little extra to fix the SIM issue. Im still debating whether to pick it up or not. I told him Id meet him in three hours so I am weighing my options
speedysilwady said:
Ive never been one to use any android phone stock, so rooting will help me there. Im just worried about the phone's IMEI being blocked and maybe impossible to unblock? Its a good price for $130 if theres no water damage and I wouldnt mind paying a little extra to fix the SIM issue. Im still debating whether to pick it up or not. I told him Id meet him in three hours so I am weighing my options
Click to expand...
Click to collapse
Try it with yours maybe his sim card just craped out I've had that happen, and I've had mine rooted and flashed from day one and never had one issue
Sent from my LG G2x using Tapatalk 2
DJLamontagneIII said:
Try it with yours maybe his sim card just craped out I've had that happen, and I've had mine rooted and flashed from day one and never had one issue
Sent from my LG G2x using Tapatalk 2
Click to expand...
Click to collapse
He said he tried it out with his and his cousins sim card. So I dont know if mine would work either. My fear is that maybe its imei is blacklisted on t-mobile and thats why it wont work.
Even if it is blacklisted, wouldnt it say when u insert your sim in? Ive seen black listed phones when u insert ur sim in it will tell you to return it back to the originally owner. Id say go meet the guy up and try, if not, I have no clue what the fix would be.
mt3g said:
This guy seems to have something against the G2X lol.
Click to expand...
Click to collapse
Congrats, for solving this mystery. I mean I did elude to the fact of staying away from g2x phones hmm let me guess, you seem like someone who likes to use pictures of monkeys as a profile pix!
mt3g said:
I have no clue what the Browser bug is, camera zooming bug never heard it,
Click to expand...
Click to collapse
It's been posted by me and many others on the lg support forum, many times. google it!
mt3g said:
No LG camera app whoopty dooo!
Click to expand...
Click to collapse
smarta$$ dipsh!t comments like this, is what start flame wars control your words!
I'm just sayin!
moeahmad1995 said:
Even if it is blacklisted, wouldnt it say when u insert your sim in? Ive seen black listed phones when u insert ur sim in it will tell you to return it back to the originally owner. Id say go meet the guy up and try, if not, I have no clue what the fix would be.
Click to expand...
Click to collapse
Ah, okay I will definitely look out for that. And actually the guy told me he didnt try it with his sim card because he has AT&T. The phone is his cousins and it stopped working with his cousin. i will meet him up and try to see if it works with my sim. If theres nothing on the water indicators, no blacklist message, and no missing contacts on the sim reader, then maybe its the sim reader or some dust thats causing the issue and can be replaced.
princeasi said:
Congrats, for solving this mystery. I mean I did elude to the fact of staying away from g2x phones hmm let me guess, you seem like someone who likes to use pictures of monkeys as a profile pix!
It's been posted by me and many others on the lg support forum, many times. google it!
smarta$$ dipsh!t comments like this, is what start flame wars control your words!
I'm just sayin!
Click to expand...
Click to collapse
But all of those issues you stated are only on LG stock based ROMs. Custom ROMs such as CM7 don't have these issues.
Sent from my Hellfire Phoenix G2x
C0dy said:
But all of those issues you stated are only on LG stock based ROMs. Custom ROMs such as CM7 don't have these issues.
Sent from my Hellfire Phoenix G2x
Click to expand...
Click to collapse
That's true, but the hdmi is not working on cm7 due to nvidia, right? At least that is what it was last I checked.
I'm just sayin!
speedysilwady said:
Ive never been one to use any android phone stock, so rooting will help me there. Im just worried about the phone's IMEI being blocked and maybe impossible to unblock? Its a good price for $130 if theres no water damage and I wouldnt mind paying a little extra to fix the SIM issue. Im still debating whether to pick it up or not. I told him Id meet him in three hours so I am weighing my options
Click to expand...
Click to collapse
good, at least with the information at hand, there won't be any surprises...good luck with your transaction!
I'm just sayin!
I searched through the Q&A about the S3 GPS, and I couldn't find a similar case to this. Hopefully it's out there.
My job involves a lot of driving, and I use my GPS for literally everything because most of the places are pretty far out there. I've used a Motorola Droid X and an HTC Incredible perfectly for this. The GPS would lock and maintain a signal, and get me there with no problem.
On my Verizon S3, I have an odd issue. It'll take much longer to lock in, and when it finally does, it seems to just freeze up after a few minutes. It'll be stuck on the same remaining time, the cursor will be on the same point in the road despite having passed it, and the distance to the next turn won't update. A little bit afterwards, it'll say signal lost and try searching for the GPS again.
I tried turning power saver off, checking the location services on and off, and yes, I turned it off and back on.
I thought it was an issue due to a preemptive rooting of my phone, so I came home early today and reinstalled the stock ROM. I tried the GPS again, and it had the same exact issue despite not being rooted this time.
Is there any fixes out there, or tutorials, or something that could be causing this? Thanks. Will click the thanks button the video beat over my head.
If it is doing it consistently take it back and do an exchange. I have sold two Galaxy S 3s on Sprint and was able to get a lock in a building pretty quick. I have the Galaxy S 2 and my first one had similar GPS issues. I just did a warrenty replacement for it not charging and GPS on this new Galaxy S 2 is great.
Sent from my SPH-D710 using xda app-developers app
namakemono1776 said:
If it is doing it consistently take it back and do an exchange. I have sold two Galaxy S 3s on Sprint and was able to get a lock in a building pretty quick. I have the Galaxy S 2 and my first one had similar GPS issues. I just did a warrenty replacement for it not charging and GPS on this new Galaxy S 2 is great.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Alright, that makes enough sense. I'll try doing that.
Could there be anything else wrong before having to do that? Worried they'll just sell out super fast.
Samsung galaxy phones have been know for GPS issues. Sounds like you got a bad one. You will make yourself go nuts trying to find fixes for it, like I did. Get another one and see what happens, even if it is a pain to get another one.
Sent from my SPH-D710 using xda app-developers app
namakemono1776 said:
If it is doing it consistently take it back and do an exchange. I have sold two Galaxy S 3s on Sprint and was able to get a lock in a building pretty quick. I have the Galaxy S 2 and my first one had similar GPS issues. I just did a warrenty replacement for it not charging and GPS on this new Galaxy S 2 is great.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
namakemono1776 said:
Samsung galaxy phones have been know for GPS issues. Sounds like you got a bad one. You will make yourself go nuts trying to find fixes for it, like I did. Get another one and see what happens, even if it is a pain to get another one.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Alright, I appreciate the quick help. My dad is currently remaining vigilant in his demand to go through tech support first, so he's working on that. If that fails, I'll definitely try getting another Galaxy. Hopefully I can actually find one.
Maybe they WILL fix it, who knows! Probably not, though.
Question is still open if anyone has any ideas.
Monty522 said:
Alright, I appreciate the quick help. My dad is currently remaining vigilant in his demand to go through tech support first, so he's working on that. If that fails, I'll definitely try getting another Galaxy. Hopefully I can actually find one.
Maybe they WILL fix it, who knows! Probably not, though.
Question is still open if anyone has any ideas.
Click to expand...
Click to collapse
Oh christ. Dad just finished with the tech support. They literally just told him to check the location settings to see if everything was checked(which it was when the problem was occurring). Even took it for another test drive and the same problem.
This really does suck sort of, I love the phone but GPS is essential. I hope I can just replace it.
If they give you a hard time return it and go somewhere else to buy it. You have 14 days to return it without breaking contract. Go into the store and see how their display model works.
Sent from my SPH-D710 using xda app-developers app
Back on my Incredible for a few days, just returned it. I hope the new model works. I miss it already. :<
Good luck
I'm having the same issue as OP. So i'm gathering that it just might be my specific phone and not that they're all having this problem?
I'm liking the phone for the most part, but the GPS issue is a pain when I use it multiple times a day.
Sent from my SCH-I535 using xda app-developers app
sgtflick said:
I'm having the same issue as OP. So i'm gathering that it just might be my specific phone and not that they're all having this problem?
I'm liking the phone for the most part, but the GPS issue is a pain when I use it multiple times a day.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I had similar problem and just went to Verizon store today for it. The "technical specialist" had ZERO clue. He didn't even know where the location settings are. Anyway, after I showed him the problem in the store he ordered a replacement for me. Didn't even challenge me about trying to use it indoor, or having the WiFi turned off etc. I also tried the demo units they had in store and they all locked instantaneously.
It was pretty easy and I'm glad it's over. I've spent hours trying to figure out whether I'm crazy or the phone is crazy.
Good luck.
You guys who are having the lock ups, are you using VZNavigator or Google Nav?
I exclusively use GNav and I have the Verizon navigation services UNCHECKED and I have had zero issues with getting locks and with navigation.
AlexDeGruven said:
You guys who are having the lock ups, are you using VZNavigator or Google Nav?
I exclusively use GNav and I have the Verizon navigation services UNCHECKED and I have had zero issues with getting locks and with navigation.
Click to expand...
Click to collapse
Google Map/Nav here. Never used VZW one. why on earth would anybody use VZW Nav? I did try both check/uncheck the VZW service.
In my case I'm sure it's not a user error. I spent hours trying all kinds of things, all possible combination of settings and different locations.
AlexDeGruven said:
You guys who are having the lock ups, are you using VZNavigator or Google Nav?
I exclusively use GNav and I have the Verizon navigation services UNCHECKED and I have had zero issues with getting locks and with navigation.
Click to expand...
Click to collapse
I'm inside now so I can't test it, but i have VZNAV App disabled, I'm wondering if that may be affecting GPS lock. I'm sure my GPS was working fine a week ago, and thats the only thing I did recently that could have affected it. Someone please test enabling/disabling VZNav App and let me know if theres any differences.
ChrisNee1988 said:
I'm inside now so I can't test it, but i have VZNAV disabled, I'm wondering if that may be affecting GPS lock. I'm sure my GPS was working fine a week ago, and thats the only thing I did recently that could have affected it. Someone please test enabling/disabling VZNav and let me know if theres any differences.
Click to expand...
Click to collapse
At one point of my testing I turned on VZW location service in location setting and it locked immediately. I was out in the open. I then tried toggling it multiple time, before and after rebooting the phone. It never helped again. I'm guessing in a normal situation it could help locking but it does fix my defective GPS.
simollie said:
At one point of my testing I turned on VZW location service in location setting and it locked immediately. I was out in the open. I then tried toggling it multiple time, before and after rebooting the phone. It never helped again. I'm guessing in a normal situation it could help locking but it does fix my defective GPS.
Click to expand...
Click to collapse
I was talking about the VZNav app rather than VZW Location Service
ChrisNee1988 said:
I was talking about the VZNav app rather than VZW Location Service
Click to expand...
Click to collapse
I've never open VZNav app. When I first got my phone I disabled the VZNav app. After I noticed the GPS problem I went back to 100% stock and did a factory reset. Did not disable VZNav and didn't even install any app. I still had the same GPS problem. So I guess in my case I did disable/enable the VZNav app and it didn't seem to be the cause.
simollie said:
I've never open VZNav app. When I first got my phone I disabled the VZNav app. After I noticed the GPS problem I went back to 100% stock and did a factory reset. Did not disable VZNav and didn't even install any app. I still had the same GPS problem. So I guess in my case I did disable/enable the VZNav app and it didn't seem to be the cause.
Click to expand...
Click to collapse
Oh well if the GPS doesn't improve later, i'll stop by VZW on my way home and see if i can get an exchange.
Okay so I was on Synergy 1.7 and Beans and I had GPS issues. The GPS would never lock on. I turned on Navigation and it would stay stuck on "searching for GPS". I Odined back to stock and same issue. So now I'm thinking I need to exchange it. Two questions tho.
1) will I need to contact Verizon or Samsung for the exchange?
2) I got this from a trade here in XDA. Will this affect me getting an exchange?
Thanks in advance
Sent from my iPad using Tapatalk HD
xXJay_RXx said:
Okay so I was on Synergy 1.7 and Beans and I had GPS issues. The GPS would never lock on. I turned on Navigation and it would stay stuck on "searching for GPS". I Odined back to stock and same issue. So now I'm thinking I need to exchange it. Two questions tho.
1) will I need to contact Verizon or Samsung for the exchange?
2) I got this from a trade here in XDA. Will this affect me getting an exchange?
Thanks in advance
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Well you can take it in to Verizon but I don't think they would exchange it, especially if you bought/traded/etc it from a third party. In my experience they would just claim it was abused or messed with by you or previous owner and offer to "fix" it for a price.
1. Verizon
2. I can't say.
Before you call up Verizon, though, I recommend you search the Synergy thread for a GPS fix. I remember someone working it all out, though I don't recall the specifics. I figure you'd rather go through that than swap devices.
lazarus2405 said:
1. Verizon
2. I can't say.
Before you call up Verizon, though, I recommend you search the Synergy thread for a GPS fix. I remember someone working it all out, though I don't recall the specifics. I figure you'd rather go through that than swap devices.
Click to expand...
Click to collapse
Yea the lead developer said if GPS issues continue, to flash back to stock. Flashed back to stock, still the same GPS issues as before.
Sent from my iPad using Tapatalk HD
lazarus2405 said:
1. Verizon
2. I can't say.
Before you call up Verizon, though, I recommend you search the Synergy thread for a GPS fix. I remember someone working it all out, though I don't recall the specifics. I figure you'd rather go through that than swap devices.
Click to expand...
Click to collapse
You think it would make a difference if I left out the "I got this from a trade" part if I talk to them?
Sent from my iPad using Tapatalk HD
xXJay_RXx said:
You think it would make a difference if I left out the "I got this from a trade" part if I talk to them?
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
As long as you didn't get it from them, they will most likely give you a hard time about exchanging it because if not from Verizon, you had to get it from a third party used :/
Damn that sucks. Maybe someone else can chip in. I'd like other opinions. I don't wanna be stuck with this GPS issue :/
Sent from my iPad using Tapatalk HD
xXJay_RXx said:
Damn that sucks. Maybe someone else can chip in. I'd like other opinions. I don't wanna be stuck with this GPS issue :/
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Jay would try an app from the market and see if the app will get a lock on the gps. The app is GPS Test and run it to see if you get a lock.
morrichad said:
Jay would try an app from the market and see if the app will get a lock on the gps. The app is GPS Test and run it to see if you get a lock.
Click to expand...
Click to collapse
Tried it. The first thing I tried. No luck :/
Sent from my SCH-I535 using Tapatalk 2
Hey Jay,
I have actually done manufacturers warranty claims on phones that I have purchased through a 3rd party (eBay) a few times with Verizon. I don't offer up where I got the phone, but they don't generally ask either (in my experience). The phone should still be covered under the 1 year warranty with Samsung, Verizon just honors that warranty for you and ships out a different refurbished phone in its place. As long as you put a stock image back on your original phone before sending it back in you shouldn't have any problems.
Also, I usually tell them right up front that I "went into a store and worked with their tech support people who gave me this number to call to get a replacement phone. Already did 2 factory resets and checked that I had the latest software update and it didn't help at all." That usually helps to bypass all of the generic tech support questions that they ask and just get down to getting your new phone.
Hope this helps,
Mike
Mikeyfitz14 said:
Hey Jay,
I have actually done manufacturers warranty claims on phones that I have purchased through a 3rd party (eBay) a few times with Verizon. I don't offer up where I got the phone, but they don't generally ask either (in my experience). The phone should still be covered under the 1 year warranty with Samsung, Verizon just honors that warranty for you and ships out a different refurbished phone in its place. As long as you put a stock image back on your original phone before sending it back in you shouldn't have any problems.
Also, I usually tell them right up front that I "went into a store and worked with their tech support people who gave me this number to call to get a replacement phone. Already did 2 factory resets and checked that I had the latest software update and it didn't help at all." That usually helps to bypass all of the generic tech support questions that they ask and just get down to getting your new phone.
Hope this helps,
Mike
Click to expand...
Click to collapse
Thank you so much. I'll try this out after I try a few other things to try to get my GPS to work. I'm currently completely stock so I'm hoping I find a way. So they send you the refurb phone and they give you like a box to send it back like Asurion does with insurance claims?
Sent from my SCH-I535 using Tapatalk 2
Yes, they send you a refurb phone and you keep your original battery, battery cover, sim, and SD Card. Then place the old phone back in the box and affix the return tag that was included with the replacement phone. It's super easy.
Mikeyfitz14 said:
Yes, they send you a refurb phone and you keep your original battery, battery cover, sim, and SD Card. Then place the old phone back in the box and affix the return tag that was included with the replacement phone. It's super easy.
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Thanks for the info. Kinda nervous about calling them. I feel like they won't believe me lol
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xXJay_RXx said:
Okay so I was on Synergy 1.7 and Beans and I had GPS issues. The GPS would never lock on. I turned on Navigation and it would stay stuck on "searching for GPS". I Odined back to stock and same issue. So now I'm thinking I need to exchange it. Two questions tho.
1) will I need to contact Verizon or Samsung for the exchange?
2) I got this from a trade here in XDA. Will this affect me getting an exchange?
Thanks in advance
Sent from my iPad using Tapatalk HD
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http://forum.xda-developers.com/showthread.php?t=1832886
Try this!
Smok3d said:
http://forum.xda-developers.com/showthread.php?t=1832886
Try this!
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Just tried it but sadly it doesn't work for me thanks anyways tho
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Mikeyfitz14 said:
Yes, they send you a refurb phone and you keep your original battery, battery cover, sim, and SD Card. Then place the old phone back in the box and affix the return tag that was included with the replacement phone. It's super easy.
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Click to collapse
Yea, that is how Verizon handles it.
Does anyone know how Samsung would handle it if you try to go through them like the other guy suggested? I'm in the same boat and would rather return to Samsung than Verizon (I hate that Verizon gives me a used phone in exchange for a phone that I paid full price for and bought new). I feel like Samsung would want me to send the phone back to them first, which I cant really do because I need my phone and don't want to activate an older phone and lose my unlimited data.
So i got the camera failed error, which freaked me out due to the Verizon issues, but a restart fixed it. Anyone else have this happen?
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eyecon82 said:
So i got the camera failed error, which freaked me out due to the Verizon issues, but a restart fixed it. Anyone else have this happen?
-Sent from Tapatalk
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My first S5 the camera completely died. Sprint Corp store couldn't fix it and replaced it on the spot. I'm now noticing on the replacement, when starting the camera app the camera is black for maybe 2 to 3 seconds then the view appears.
Kinda worried about the replacement also.
Sprint will replace your phone with no questions. Apparently this is a major fsck up on Samsung's part and Sprint is replacing them.
jarablue said:
My first S5 the camera completely died. Sprint Corp store couldn't fix it and replaced it on the spot. I'm now noticing on the replacement, when starting the camera app the camera is black for maybe 2 to 3 seconds then the view appears.
Kinda worried about the replacement also.
Sprint will replace your phone with no questions. Apparently this is a major fsck up on Samsung's part and Sprint is replacing them.
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Correct! And you can download an app on the play store to make sure that you got a completely new device and not a refurbished/used device!
Sent from a Galaxy 5 light years away
jarablue said:
My first S5 the camera completely died. Sprint Corp store couldn't fix it and replaced it on the spot. I'm now noticing on the replacement, when starting the camera app the camera is black for maybe 2 to 3 seconds then the view appears.
Kinda worried about the replacement also.
Sprint will replace your phone with no questions. Apparently this is a major fsck up on Samsung's part and Sprint is replacing them.
Click to expand...
Click to collapse
The black screen for 2-3 seconds happens on my S5 occasionally.
I have a little rattle from what sounds like the camera on my S5 if you shake the phone a bit. When you go into the camera app, then try to rattle the phone, the rattle stops and won't make a noise. That's real strange to me, but did either of you experience this on your camera prior to failure? Also is the 2-3 second black screen enough to get a new phone? Final question, I don't have TEP, I assume they're replacing the phone for anyone with this failure with or without TEP?
Joe0113 said:
Correct! And you can download an app on the play store to make sure that you got a completely new device and not a refurbished/used device!
Sent from a Galaxy 5 light years away
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What is the app called?
Sent from my SM-G900P using Tapatalk
Well, I got the camera failed message this afternoon. Went by a Sprint store and they swapped it out even without TEP. Although they had to order me one and said it would be there in 3-5 days. I confirmed it was new and not refurbished, but we will see when it arrives. Is this common practice that they can't just give me one out of their stock? This store is the authorized repair facility for Sprint and do full Sprint business but a 3rd party company. So I thought that might have something to do with it.
sent from an underwater dust storm with my S5
jarablue said:
My first S5 the camera completely died. Sprint Corp store couldn't fix it and replaced it on the spot. I'm now noticing on the replacement, when starting the camera app the camera is black for maybe 2 to 3 seconds then the view appears.
Kinda worried about the replacement also.
Sprint will replace your phone with no questions. Apparently this is a major fsck up on Samsung's part and Sprint is replacing them.
Click to expand...
Click to collapse
Yea mine also takes a few seconds to load up as well
mmark27 said:
The black screen for 2-3 seconds happens on my S5 occasionally.
I have a little rattle from what sounds like the camera on my S5 if you shake the phone a bit. When you go into the camera app, then try to rattle the phone, the rattle stops and won't make a noise. That's real strange to me, but did either of you experience this on your camera prior to failure? Also is the 2-3 second black screen enough to get a new phone? Final question, I don't have TEP, I assume they're replacing the phone for anyone with this failure with or without TEP?
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The camera rattle is normal. It's the sensor
Did your camera start to work again after a reboot?
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eyecon82 said:
The camera rattle is normal. It's the sensor
Did your camera start to work again after a reboot?
-Sent from Tapatalk
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It did start to work again and has worked since. I'm still going to swap it out when the other comes in, without tep, I'm not going to chance it further.
mmark27 said:
It did start to work again and has worked since. I'm still going to swap it out when the other comes in, without tep, I'm not going to chance it further.
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If the Sprint repair facility near me has S5's in stock but they want to order mine and tell me there's a 3 to 5 day wait I would be pissed.
Why can't they give you one from their stock? 3rd party vendor may have something to do with it. Still BS in my eyes.
My replacement has so many issues. The blackness lag when starting up the camera, LTE dropping like mad, always a low LTE signal, speakerphone is useless. People call me but there is no log of it in the dialer app, yet the voicemail timestamp is there. The phone doesn't even ring.
I think I am going to get this replaced one last time and give the replacement to my wife and either get the iphone 6 or the new LG.
mmark27 said:
It did start to work again and has worked since. I'm still going to swap it out when the other comes in, without tep, I'm not going to chance it further.
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Why exchange it then? It could have just been software related.
On Verizon, it was hardware related and a reboot didn't do anything
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Well, I may not exchange it. Depends if they hand me a whole new box with charger, headphones, etc. Then I might as well.
sent from an underwater dust storm with my S5
mmark27 said:
Well, I may not exchange it. Depends if they hand me a whole new box with charger, headphones, etc. Then I might as well.
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Thats wishful thinking my friend but that would be nice.. In my experiences and I have exchanged several devices over the years with Sprint they call you back several days later you go in and it will be a device for device swap you hand them your broken/defective one they activate and hand you replacement.. Still not bad if yours is broken but no extra freebies unfortunately..
Joe0113 said:
Correct! And you can download an app on the play store to make sure that you got a completely new device and not a refurbished/used device!
Sent from a Galaxy 5 light years away
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slickdealers said:
What is the app called?
Sent from my SM-G900P using Tapatalk
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No app needed.
Dial ##786# then view. Scroll down. It'll say if it's refurbished or not.
sent from an underwater dust storm with my S5
---------- Post added at 06:20 AM ---------- Previous post was at 06:16 AM ----------
lilflip21 said:
Thats wishful thinking my friend but that would be nice.. In my experiences and I have exchanged several devices over the years with Sprint they call you back several days later you go in and it will be a device for device swap you hand them your broken/defective one they activate and hand you replacement.. Still not bad if yours is broken but no extra freebies unfortunately..
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Yes, that was a joke. I'm still replacing it as I don't want that to come back again. I don't have tep so now's my chance if it happens again, I may be sol. Fortunately, found a friend of a friend that works at this store. He's verified it should be new. So there's not much to lose with swapping, except my time rebuilding all my stuffs. Plus, I'm heading out on vacation soon and need this camera to function.
sent from an underwater dust storm with my S5
"Dial ##786# then view. Scroll down. It'll say if it's refurbished or not"
Helpful, thanks
evoer said:
"Dial ##786# then view. Scroll down. It'll say if it's refurbished or not"
Helpful, thanks
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Picked up my device today. It came in a white long box that said RECxxxxx on it, BUT there is no recondition date listed in the ##786# menu. Everything appears brand new on it and it functions well, so its new despite the box.
I just had this happen to me again. Starting to get worried
-Sent from Tapatalk
Happened a third time. The google camera still works after stock camera fails so it seems more like a software issue with the stock camera app
Going to try a camera data reset to see if that helps.
-Sent from Tapatalk
eyecon82 said:
Happened a third time. The google camera still works after stock camera fails so it seems more like a software issue with the stock camera app
Going to try a camera data reset to see if that helps.
-Sent from Tapatalk
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Wow, starting to wonder if any of that is related to the camera issues we're seeing on AOSP side.
Can someone dump a log for me and send it? Would like to look..
eyecon82 said:
So i got the camera failed error, which freaked me out due to the Verizon issues, but a restart fixed it. Anyone else have this happen?
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That's pretty common with Galaxy phones.
Btw, if it happens again, take it to a sprint store. It's an actual known issue in their eTicket system(repair system they use), so they will issue you a replacement device for free.
xTrooge said:
That's pretty common with Galaxy phones.
Btw, if it happens again, take it to a sprint store. It's an actual known issue in their eTicket system(repair system they use), so they will issue you a replacement device for free.
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Rather not end up with a refurb though...
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