Database Info

Conversation with samsung support about GPS

I had this conversation with a samsung support tech earlier today, you can make your own deductions but i think we are screwed because according to him the epic launched with the GPS fix already applied and as we all know from recent posts and videos the accuracy is still ****.....
Please wait for a Samsung Agent to respond.
You are now chatting with 'Dan'
Dan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Dan: How may I help you?
Visitor: hi Dan, i have a captivate from ATT and the gps is terrible, is there a fix that is coming because i am really tempted to return this phone
Dan: I understand that you need to have update about GPS.
Dan: I am sorry for inconvenience caused to you.
Dan: Our support team as been working on issue with GPS.
Dan: We will have GPS update fixed by end if september.
Visitor: was the epic 4g or the fascinate launched with fix already applied to the gps ?
Dan: We have Epic released but we do not have any customers with GPS issue.
Visitor: so thge answer would be yes the fix is applied to the epic ?
Dan: To be honest yes.
Dan: However we will have GPS issue fixed.
Visitor: i have a freind with the epic and the gps is still terrible but from what you are telling me it's fixed.
Dan: I am sorry for inconvenience caused.
Visitor: ok, thanks for your time
Dan: We have many customers with Epic , but we did not have any issue with GPS.
Dan: Once we have update released it will be OTA,
Visitor: ok
Dan: Update will fix the issue.
Dan: Please let me know if I can be of any further help.
Visitor: that's it, thank you
Dan: You're most welcome.
Dan: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support.

According to the way that guy conversates, I wouldnt take much of what he said into consideration lol.

I have worked for Tech giant manufacturers (more then one) - and I know for a fact that the tech support people (usually 1st through 3rd level) have no idea about fixes or releases. They are not told until after things are out.
The idea that any of these guys would know that GPS in Epic is fixed, or was released with the fix that other Galaxy S phones are waiting for is doubtful.
Until an official statement is made, I won't believe anything I hear from anyone in Samsung support. Their job is to log an issue, be nice to the customer, and fix something if they can.
So why worry about it at all until some official notification comes out? If GPS is still broken, we can take our phones back as they are not meeting basic functionality requirements - if that is what people want to do.

Two months in and no GPS fix. I will reconsider before I buy a Samsung phone ever againg. Product support suck.
Sent from my SAMSUNG-SGH-I897 using XDA App

Dxtra said:
Two months in and no GPS fix. I will reconsider before I buy a Samsung phone ever againg. Product support suck.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Amen!
Sent from my SAMSUNG-SGH-I897 using XDA App

My 30 day return is up on wednesday and if no fix by then this **** is going back, i never should have left HTC for sam****.

God you people cry way too much. Why does gps on your phone bother you so much? I am a truck driver and need directions EVERY DAY. But unlike you i guess i have the ability to read a map. And even with sketchy gps it gets me in the general direction i gotta go. Stop all the crying already. Want great GPS get a damn gps unit. I have a few i will sell you since i dont use them anymore. And return your worthless phones. Rant /off

GPS on the Samsung Eternity worked great. Wonder what the difference is.

Am I missing something? My GPS works great, I've had no problems at all. If there's anything I can provide somehow to help you guys, let me know.
Hell, I've even gotten a good signal sitting in my living room; on Google maps it even showed my location in my house properly.
If there are files or something I can pull from my phone for you, I'll do what I can.

alphadog00 said:
I have worked for Tech giant manufacturers (more then one) - and I know for a fact that the tech support people (usually 1st through 3rd level) have no idea about fixes or releases. They are not told until after things are out.
The idea that any of these guys would know that GPS in Epic is fixed, or was released with the fix that other Galaxy S phones are waiting for is doubtful.
Until an official statement is made, I won't believe anything I hear from anyone in Samsung support. Their job is to log an issue, be nice to the customer, and fix something if they can.
So why worry about it at all until some official notification comes out? If GPS is still broken, we can take our phones back as they are not meeting basic functionality requirements - if that is what people want to do.
Click to expand...
Click to collapse
This is so true, agree 100%. Plus, I think you kind of led him to say that the Epic had the fix by you actually mentioning it. He said yes and that was pretty much it.

jeromekobriger said:
Am I missing something? My GPS works great, I've had no problems at all. If there's anything I can provide somehow to help you guys, let me know.
Hell, I've even gotten a good signal sitting in my living room; on Google maps it even showed my location in my house properly.
If there are files or something I can pull from my phone for you, I'll do what I can.
Click to expand...
Click to collapse
Agreed, anything outside of a building and the GPS works great. I've been using it to geocache, and also have a boating gps app installed and used it flawlessly this past weekend. I can drive anywhere in my car and the GPS will not lose me once.
The only time I get a long signal search is after a week of not using the GPS function, then it takes only about 30 sec's to lock on.

Smokestack, I don't know about you but when I purchase a product I like when everything works. That's why I bought it, why put a non functioning gps and by the way, I am a private pilot so I read a lot more complexed maps than you, I dont follow interstates, I follow victor airways...
Sent from my SAMSUNG-SGH-I897 using XDA App
Sent from my SAMSUNG-SGH-I897 using XDA App

PuffinNugz said:
GPS on the Samsung Eternity worked great. Wonder what the difference is.
Click to expand...
Click to collapse
Dude. The eternity was aGPS only. Doesn't compare.
Diff OS, Diff chipset, diff radio setup.. .. .. .. Oranges to Onions dude.
And yes, i had one, the screen whacked in 6 months, got another, it happened again. Swapped to an Impression.. another 6 months and BOOM.

dajeoo said:
Smokestack, I don't know about you but when I purchase a product I like when everything works. That's why I bought it, why put a non functioning gps and by the way, I am a private pilot so I read a lot more complexed maps than you, I dont follow interstates, I follow victor airways...
Sent from my SAMSUNG-SGH-I897 using XDA App
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
I wouldn't rely on the GPS in my Captivate or any phone for that matter for flight ops. But, I do agree that if the phone says it has GPS, it should have GPS working when you buy it at the store. Doesn't matter if it's a nice-to-have feature or a core function. If it says it has GPS, then it should work.
I am hoping that this was a last minute configuration/software defect that was re-introduced following QA. There's no way a phone should be able to exit QA with such an alarmingly big severity 1 defect.

max_warheads said:
Dude. The eternity was aGPS only. Doesn't compare.
Diff OS, Diff chipset, diff radio setup.. .. .. .. Oranges to Onions dude.
And yes, i had one, the screen whacked in 6 months, got another, it happened again. Swapped to an Impression.. another 6 months and BOOM.
Click to expand...
Click to collapse
Dude. Cool. You answered my question. That's why I asked. I personally couldn't care less about the gps. it works good enough for me.
Sorry you broke your eternity. i had mine for two years. was dropped/thrown/punched countless times, the moisture label was bright red, but i never had a single issue with that phone other than when using opera mini and sometimes i would click a link and it would just refresh the page. a buddy of mine got one shortly after i did. he finally just broke his screen last week. cracks all through it and a couple "chunks" from the screen gone, but it still works. still texts on it like crazy. that thing is sturdy.

Smokestack...... Would you not complain if you bought a truck and found out it had the wheels missing?
I bought a device that is supposed to have GPS but doesn't. All I want is what I paid for. My reason for wanting it does not matter. I will never buy another samsung phone. If it hours totally unresolved I will never buy anything Samsung.
I totally believe this was/is an intentional scam. Then on top of it the reduced speed and forced data plan change.
I'm not happy and wish I could send this otherwise good phone back.
Sent from my SAMSUNG-SGH-I897 using XDA App

Phredeee said:
Smokestack...... Would you not complain if you bought a truck and found out it had the wheels missing?
I bought a device that is supposed to have GPS but doesn't. All I want is what I paid for. My reason for wanting it does not matter. I will never buy another samsung phone. If it hours totally unresolved I will never buy anything Samsung.
I totally believe this was/is an intentional scam. Then on top of it the reduced speed and forced data plan change.
I'm not happy and wish I could send this otherwise good phone back.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Bad analogy. A truck needs wheels to be able to serve it's purpose. A phone doesn't need GPS to work as a phone. Maybe saying something along the lines of air conditioning, it's an added bonus, such as the GPS. don't mind me, just sayin....
gotta kill these last few minutes at work some how. And you really think it's an intentional scam? take off the tinfoil hat...

Phredeee said:
Smokestack...... Would you not complain if you bought a truck and found out it had the wheels missing?
I bought a device that is supposed to have GPS but doesn't. All I want is what I paid for. My reason for wanting it does not matter. I will never buy another samsung phone. If it hours totally unresolved I will never buy anything Samsung.
I totally believe this was/is an intentional scam. Then on top of it the reduced speed and forced data plan change.
I'm not happy and wish I could send this otherwise good phone back.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Return your phone then. If you are out of the 30 days, you still have a valid case for returning it - but watch you say:
- GPS is known issue that Samsung has acknowledged.
- reduced speed? Where? HSUPA was never spec'd so you won't win that one - just because other phones have it, doesn't mean all do.
- forced data plan change - clearly spelled out what data plans work with the phone - if you don't like it, don't buy it.
So your GPS complaint is valid, and if the phone doesn't serve its advertised purpose then return it. There is no international conspiracy. maybe samsung knew about the GPS issue before they shipped, maybe not. Dev's are flashing new firmwares all the time - and it could have slipped through a rushed QA cycle.
Instead of complaining do something about. If the product doesn't work take it back. The iFools should have done this.

I think it's best for us to keep reminding Samsung that this is important. I just did here: http://www.facebook.com/SamsungMobile

Hello to all,
I did take my first phone back to att because of gps problem, we try 5 phones before she got one with working gps it takes up to 10 seconds to lock the signal.
Sent from my SAMSUNG-SGH-I897 using XDA App

Reboots!

So I've had the phone since 4pm yesterday. I use uptime widget on my phones for kicks and to check for stability issues so I installed it right after I got it.
The phone was up for 7 hours until around 11pm when I rebooted it myself (to fix a unknown my phone number problem). It came up fine. 30 mins later it rebooted itself which i didn't think much of since I thought it was invoked by a SIM update. Since after the 2nd reboot it correctly showed my phone # in Status and my Messaging app, etc.
All is well, on the charger overnight, wake up this morning and use it everything is fine. At almost exactly 8:30AM while sitting idle/screen off it reboots again?!
Not sure if this is due to the tons of apps I have on or was again a network related reboot. I know in the past when I had GSM phones, the carrier can definitely initiate a reboot due to a SIM update. Having it happen at exactly 8:30AM seems bizarre. It's super fast and no lag or crashes otherwise.
I'm going to use it more today and keep an eye on it but just FYI. Anybody with it experiencing anything similar?

Oh Noes!!!

david279 said:
Oh Noes!!!
Click to expand...
Click to collapse
Could be because of me. I had Wifi Calling on both times and I had changed the network mode from the Auto default to WCDMA only. I'll get to the bottom of this, I'm sure

Check out this review of the GSlate by PC Mag. One of the cons is "occasionally reboots." I think LG has some 'splaining to do. This is their second device (third if you separate O2X from G2X) to suffer the problem.
Pros
First 4G tablet. Powerful Tegra 2 processor. Excellent HD screen, with HD output capability. Shoots and plays 3D footage (glasses included). Affordably-priced (after rebate) for 32GB capacity. Generally intuitive user interface. Dual-facing cameras. Video chat.
Cons
Default Honeycomb home screen feels cluttered. Flash 10.2 beta is buggy. Strange, off-center orientation for front-facing camera. Occasionally reboots, unprovoked, when idle. Android Market needs more Honeycomb apps.​

Strange how LG could be causing this on both devices since they are both stock Android! My Moto XOOM with Honeycomb has it's issues as well because it's an early OS but having occassional reboots on Froyo 2.2.2 is not acceptable.
I'm hoping it's related to an app or something. Once more people get the phone we should be able to see if it's an isolated or widespread problem.

Its definitely not the LG's custom UI that is causing random reboots. I really hope its not the hardware!

Update coming soon hopefully?
http://translate.google.com/transla...alligevel-problemer-med-optimus-2x,lid.15324/

That's the 2X right? Doubt the same update will apply to us but here's hoping. Anybody else with a G2X having this? It could just have been me and the phone being provisioned. I've had it for less than 24 hours.

Lets not jump to conclusions just yet.. My phones have rebooted due to my doings, lets see if others have the issue first before blaming the issue on this phone too.

Just received my G2X today and have experienced the random reboot thing twice in about 3 hours.
Will keep an eye on it today and report back later.

knslyr said:
Just received my G2X today and have experienced the random reboot thing twice in about 3 hours.
Will keep an eye on it today and report back later.
Click to expand...
Click to collapse
New customer or existing? I know by saying I'm jinxing myself but it's been 7 hours so far without a reboot.
Were you on Wifi when it happened? Were you using Wifi calling? Let's start putting together a picture.

me too WTF

los0325 said:
me too WTF
Click to expand...
Click to collapse
Please start keeping track of what you or phone was doing when it happens. This will help everyone.
Sent from my LG-P999 using XDA App

It sure would, I've had mines for a week and it hasn't rebooted once.

mobilehavoc said:
Please start keeping track of what you or phone was doing when it happens. This will help everyone.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
unistalling apps

Don't worry me like this! My phone is arriving tomorrow! Also when you guys got your phones did you plug it in and let it fully charge before playing with it? I know it would be hard not to just turn it on...

Just rebooted again while I was walking the dog and listening to a podcast so first time while I was using it. I think it might have to do with GPS use. The CNN app I installed last night uses it a ton and I think it causes the issue.
Anybody else having this using CNN or another GPS heavy app.
I've turned off GPS for now. Before this reboot it had been up for 10h
se1zure31 said:
Don't worry me like this! My phone is arriving tomorrow! Also when you guys got your phones did you plug it in and let it fully charge before playing with it? I know it would be hard not to just turn it on...
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App

For whatever reason turning off GPS has made the phone even faster. Maybe there's a bug or memory leak related to GPS? Here's hoping we don't get any more reboots.
Sent from my LG-P999 using XDA App

los0325 said:
me too WTF
Click to expand...
Click to collapse
Has not done it since...
Sent from my LG-P999 using XDA Premium App

Be careful. Mine went 10hrs between reboots.
los0325 said:
Has not done it since...
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App

[Q] How many of you are having GPS issues.

Just trying to get count on how many are having GPS issues.
symptoms:
1) no direct lock
2) no lock at all
3) triangulated lock
3) Shows you driving 15 ft off road
4) "Bounces around"
5) Losses signal frequently
i have all of the above

I have 0 GPS issues.
sent via Samsung Infuse 4G using Tapatalk

Google maps will not follow me.i have to move the screen to keep up.google navigation works fine..also co pilot works fine and it uses zero data so far im happy with the gps...on the captivate i have to start the gps test app. Before i can get a lock

the gps is very good but the setting can cause issues. i had some of the issues you mention, changed the sulp setting to auto config in lbs test mode and set it to msbased to match the secgps.conf file. i tried the google supl server but the gps was worse! the url is long for the server used in auto config so instead of writting it i just suggest you use the auto setting.
after that it works amazingly good, reception indoors is not as good as the nexus s or the atrix but the accuracy and lock times are nothing short of amazing.
also i never use wireless networks, it may try to fall back on it if you have a temporary reception issue and just cause major tracking issues. it is basically useless.
but that said if you always have the issues mentioned and not just occasionally then you may have a problem

Mine works great in maps.. didn't try tracking in Navagation but was playing with the voice on Google widget. Would say "navigate to dominos .Gonzales,la "and it would open Navagation but I can't here or get voice guided.
Does any one else get voice nav.
sent from Infuse but miss my captivate on cont. 5.5.... One day this can be as good...

Voice nav. Works fine..google maps is not working good at all..i wil try a reset and see how it goes..i had omnia 1 and 2..never any issues with the gps...sam should rehire those guys!

Dani897 said:
the gps is very good but the setting can cause issues. i had some of the issues you mention, changed the sulp setting to auto config in lbs test mode and set it to msbased to match the secgps.conf file. i tried the google supl server but the gps was worse! the url is long for the server used in auto config so instead of writting it i just suggest you use the auto setting.
after that it works amazingly good, reception indoors is not as good as the nexus s or the atrix but the accuracy and lock times are nothing short of amazing.
also i never use wireless networks, it may try to fall back on it if you have a temporary reception issue and just cause major tracking issues. it is basically useless.
but that said if you always have the issues mentioned and not just occasionally then you may have a problem
Click to expand...
Click to collapse
What code do enter you enter to get into the gps settings??

FIREONHIGH said:
What code do enter you enter to get into the gps settings??
Click to expand...
Click to collapse
i used launcher pro activities. i didnt care to try dialer codes. you just need launcher pro installed. you dont need to use it as the launcher.

Dani897 said:
i used launcher pro activities. i didnt care to try dialer codes.
Click to expand...
Click to collapse
Thanks.i need buy the lic.for launcher pro,correct? Because i dont see the option you mentioned..

FIREONHIGH said:
Thanks.i need buy the lic.for launcher pro,correct? Because i dont see the option you mentioned..
Click to expand...
Click to collapse
nope launcher pro free works fine.

I'm lost. But yes I get voice navigation. Seems to be an issue with Google maps and not navigation. Have any of you looked at the comments on Google maps in the market? Poeple using galaxy s devices have issues too. And come to think another it. Our device s basically a galaxy s device with out the lable... going to go switch it out tho. Get a new one and see how that goes.
Sent from my SAMSUNG-SGH-I997 using XDA App

Dani897 said:
nope launcher pro free works fine.
Click to expand...
Click to collapse
Thanks man i found it..

Yea no actually voice for me. Never talks.
sent from Infuse but miss my captivate on cont. 5.5.... One day this can be as good...

Transformer27 said:
I'm lost. But yes I get voice navigation. Seems to be an issue with Google maps and not navigation. Have any of you looked at the comments on Google maps in the market? Poeple using galaxy s devices have issues too. And come to think another it. Our device s basically a galaxy s device with out the lable... going to go switch it out tho. Get a new one and see how that goes.
Sent from my SAMSUNG-SGH-I997 using XDA App
Click to expand...
Click to collapse
I went through the same crap as you did yesterday.
Used Copilot , all settings were default (not using wireless network , only using USE gps sattellites)
Took 15-20 minutes to grab a lock ... litterally had to park the car to the side and stick my hand out the window on a clear sunny day (total bull$hit) ... once I got a lock as I was driving on the highway it would occasionally show me driving waaaaaaaay off to the right than I actually was.
I hate admitting but I'm missing my iphone 3g , had instant lockon gps times

Transformer27 said:
I'm lost. But yes I get voice navigation. Seems to be an issue with Google maps and not navigation. Have any of you looked at the comments on Google maps in the market? Poeple using galaxy s devices have issues too. And come to think another it. Our device s basically a galaxy s device with out the lable... going to go switch it out tho. Get a new one and see how that goes.
Sent from my SAMSUNG-SGH-I997 using XDA App
Click to expand...
Click to collapse
the galaxy s has different gps hardware or drivers but it can work adequately, this can work better, swap it out. if the second phone has issues i'll walk you through some better settings for it. i had a lot of experience with the captivate and know some things that mess with it. this however has agps (assisted gps) settings that work much better than the captivate and i recommend using them, after that you will not want to use a different device.

Dani897 said:
the galaxy s has different gps hardware or drivers but it can work adequately, this can work better, swap it out. if the second phone has issues i'll walk you through some better settings for it. i had a lot of experience with the captivate and know some things that mess with it. this however has agps (assisted gps) settings that work much better than the captivate and i recommend using them, after that you will not want to use a different device.
Click to expand...
Click to collapse
Thanks! Like today it showed me in a Mercedes Benz dealership. I was like that is 9 streets down. what the hell!
Sent from my SAMSUNG-SGH-I997 using XDA App

Transformer27 said:
Thanks! Like today it showed me in a Mercedes Benz dealership. I was like that is 9 streets down. what the hell!
Sent from my SAMSUNG-SGH-I997 using XDA App
Click to expand...
Click to collapse
that would be the "use wireless networks" feature, dont use that. gps is never that far off.
turning that off will force gps and it may work better, if not you may need to change the supl settings to get the nmea data to download. agps will also help get the nmea data to download fast from the cell towers and not just from the satalites or wifi. having up to date nmea data makes all the difference.

isnt that used for when wifi is around? so even if im not on a wifi network it wouldn't work? so its like pointless to turn it off or on.?

Transformer27 said:
isnt that used for when wifi is around? so even if im not on a wifi network it wouldn't work? so its like pointless to turn it off or on.?
Click to expand...
Click to collapse
just turn it off. it is completely useless. i have heard that it works off wifi, but it seems to do something anywhere i go, most people seem to believe that it is cell tower triangulation, either way the accuracy i get from it is as poor as 3600 meters and the center of the blue area is about 1 mile from my actual location. it serves no usefull purpose at all.

On or off still doesn't help
Sent from my SAMSUNG-SGH-I997 using XDA App

Warranty exchange question

Okay so I was on Synergy 1.7 and Beans and I had GPS issues. The GPS would never lock on. I turned on Navigation and it would stay stuck on "searching for GPS". I Odined back to stock and same issue. So now I'm thinking I need to exchange it. Two questions tho.
1) will I need to contact Verizon or Samsung for the exchange?
2) I got this from a trade here in XDA. Will this affect me getting an exchange?
Thanks in advance
Sent from my iPad using Tapatalk HD

xXJay_RXx said:
Okay so I was on Synergy 1.7 and Beans and I had GPS issues. The GPS would never lock on. I turned on Navigation and it would stay stuck on "searching for GPS". I Odined back to stock and same issue. So now I'm thinking I need to exchange it. Two questions tho.
1) will I need to contact Verizon or Samsung for the exchange?
2) I got this from a trade here in XDA. Will this affect me getting an exchange?
Thanks in advance
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Well you can take it in to Verizon but I don't think they would exchange it, especially if you bought/traded/etc it from a third party. In my experience they would just claim it was abused or messed with by you or previous owner and offer to "fix" it for a price.

1. Verizon
2. I can't say.
Before you call up Verizon, though, I recommend you search the Synergy thread for a GPS fix. I remember someone working it all out, though I don't recall the specifics. I figure you'd rather go through that than swap devices.

lazarus2405 said:
1. Verizon
2. I can't say.
Before you call up Verizon, though, I recommend you search the Synergy thread for a GPS fix. I remember someone working it all out, though I don't recall the specifics. I figure you'd rather go through that than swap devices.
Click to expand...
Click to collapse
Yea the lead developer said if GPS issues continue, to flash back to stock. Flashed back to stock, still the same GPS issues as before.
Sent from my iPad using Tapatalk HD

lazarus2405 said:
1. Verizon
2. I can't say.
Before you call up Verizon, though, I recommend you search the Synergy thread for a GPS fix. I remember someone working it all out, though I don't recall the specifics. I figure you'd rather go through that than swap devices.
Click to expand...
Click to collapse
You think it would make a difference if I left out the "I got this from a trade" part if I talk to them?
Sent from my iPad using Tapatalk HD

xXJay_RXx said:
You think it would make a difference if I left out the "I got this from a trade" part if I talk to them?
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
As long as you didn't get it from them, they will most likely give you a hard time about exchanging it because if not from Verizon, you had to get it from a third party used :/

Damn that sucks. Maybe someone else can chip in. I'd like other opinions. I don't wanna be stuck with this GPS issue :/
Sent from my iPad using Tapatalk HD

xXJay_RXx said:
Damn that sucks. Maybe someone else can chip in. I'd like other opinions. I don't wanna be stuck with this GPS issue :/
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Jay would try an app from the market and see if the app will get a lock on the gps. The app is GPS Test and run it to see if you get a lock.

morrichad said:
Jay would try an app from the market and see if the app will get a lock on the gps. The app is GPS Test and run it to see if you get a lock.
Click to expand...
Click to collapse
Tried it. The first thing I tried. No luck :/
Sent from my SCH-I535 using Tapatalk 2

Hey Jay,
I have actually done manufacturers warranty claims on phones that I have purchased through a 3rd party (eBay) a few times with Verizon. I don't offer up where I got the phone, but they don't generally ask either (in my experience). The phone should still be covered under the 1 year warranty with Samsung, Verizon just honors that warranty for you and ships out a different refurbished phone in its place. As long as you put a stock image back on your original phone before sending it back in you shouldn't have any problems.
Also, I usually tell them right up front that I "went into a store and worked with their tech support people who gave me this number to call to get a replacement phone. Already did 2 factory resets and checked that I had the latest software update and it didn't help at all." That usually helps to bypass all of the generic tech support questions that they ask and just get down to getting your new phone.
Hope this helps,
Mike

Mikeyfitz14 said:
Hey Jay,
I have actually done manufacturers warranty claims on phones that I have purchased through a 3rd party (eBay) a few times with Verizon. I don't offer up where I got the phone, but they don't generally ask either (in my experience). The phone should still be covered under the 1 year warranty with Samsung, Verizon just honors that warranty for you and ships out a different refurbished phone in its place. As long as you put a stock image back on your original phone before sending it back in you shouldn't have any problems.
Also, I usually tell them right up front that I "went into a store and worked with their tech support people who gave me this number to call to get a replacement phone. Already did 2 factory resets and checked that I had the latest software update and it didn't help at all." That usually helps to bypass all of the generic tech support questions that they ask and just get down to getting your new phone.
Hope this helps,
Mike
Click to expand...
Click to collapse
Thank you so much. I'll try this out after I try a few other things to try to get my GPS to work. I'm currently completely stock so I'm hoping I find a way. So they send you the refurb phone and they give you like a box to send it back like Asurion does with insurance claims?
Sent from my SCH-I535 using Tapatalk 2

Yes, they send you a refurb phone and you keep your original battery, battery cover, sim, and SD Card. Then place the old phone back in the box and affix the return tag that was included with the replacement phone. It's super easy.

Mikeyfitz14 said:
Yes, they send you a refurb phone and you keep your original battery, battery cover, sim, and SD Card. Then place the old phone back in the box and affix the return tag that was included with the replacement phone. It's super easy.
Click to expand...
Click to collapse
Thanks for the info. Kinda nervous about calling them. I feel like they won't believe me lol
Sent from my SCH-I535 using Tapatalk 2

xXJay_RXx said:
Okay so I was on Synergy 1.7 and Beans and I had GPS issues. The GPS would never lock on. I turned on Navigation and it would stay stuck on "searching for GPS". I Odined back to stock and same issue. So now I'm thinking I need to exchange it. Two questions tho.
1) will I need to contact Verizon or Samsung for the exchange?
2) I got this from a trade here in XDA. Will this affect me getting an exchange?
Thanks in advance
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1832886
Try this!

Smok3d said:
http://forum.xda-developers.com/showthread.php?t=1832886
Try this!
Click to expand...
Click to collapse
Just tried it but sadly it doesn't work for me thanks anyways tho
Sent from my SCH-I535 using Tapatalk 2

Mikeyfitz14 said:
Yes, they send you a refurb phone and you keep your original battery, battery cover, sim, and SD Card. Then place the old phone back in the box and affix the return tag that was included with the replacement phone. It's super easy.
Click to expand...
Click to collapse
Yea, that is how Verizon handles it.
Does anyone know how Samsung would handle it if you try to go through them like the other guy suggested? I'm in the same boat and would rather return to Samsung than Verizon (I hate that Verizon gives me a used phone in exchange for a phone that I paid full price for and bought new). I feel like Samsung would want me to send the phone back to them first, which I cant really do because I need my phone and don't want to activate an older phone and lose my unlimited data.

HTC One X on AT&T

Would like some input. I have the HTC One X on AT&T having the same issues and more. I can not receive phone calls and once in a while I cant make a call either. ( sim card replaced twice) Needless to say the phone is four days old. I'm taking it in the afternoon to be replaced. I have a few questions.
1. What serial number/numbers have the "fix"?
2. Should I honestly just select another device all together? If yes, any suggestions?
Thanks in Advance

This seems like a manufacture defect and not a reason to reject the phone all together
Try a replacement and I bet your issues go away
Sent from my One X using Tapatalk 2

tritium man said:
Would like some input. I have the HTC One X on AT&T having the same issues and more. I can not receive phone calls and once in a while I cant make a call either. ( sim card replaced twice) Needless to say the phone is four days old. I'm taking it in the afternoon to be replaced. I have a few questions.
1. What serial number/numbers have the "fix"?
2. Should I honestly just select another device all together? If yes, any suggestions?
Thanks in Advance
Click to expand...
Click to collapse
Had this issue (refer to "preparing sim card" error). Device replaced and had never occurred again.
Sent from my HTC One X using Tapatalk 2

Thank you both for the help. Phone replaced yesterday evening. The reception is some what improved. Now I have a GPS issue. Shows me in a location I'm no where close to.

I'm not insulting you when I ask this, but do you have GPS on? I'm assuming you are opening Maps and checking where your location is, but maybe you haven't ticked it on.
On that note, the GPS on this phone is REALLY good IMO. I'm comparing it to my SGSII and the HTC seems far better and quicker.

cfn87 said:
I'm not insulting you when I ask this, but do you have GPS on? I'm assuming you are opening Maps and checking where your location is, but maybe you haven't ticked it on.
On that note, the GPS on this phone is REALLY good IMO. I'm comparing it to my SGSII and the HTC seems far better and quicker.
Click to expand...
Click to collapse
Yes sir, GPS is selected. Map's and the HTC weather show me in different location than where I'm located.

tritium man said:
Thank you both for the help. Phone replaced yesterday evening. The reception is some what improved. Now I have a GPS issue. Shows me in a location I'm no where close to.
Click to expand...
Click to collapse
Go into Play Store and download GPS Status and Tools. Fire that up, go into Tools-->Manage A-GPS state, select reset, then go back into that menu and select download. Set the phone down outside in an area with good line of sight to a lot of sky (i.e. not near tall buildings) and let it aquire GPS lock in that app.
See how many satellites it's able to lock onto.

Fix= 14 Sats =21
I also notice the GPC icon never comes on. Using the GPS status is the first time i seen it.

muzzy996 said:
Go into Play Store and download GPS Status and Tools. Fire that up, go into Tools-->Manage A-GPS state, select reset, then go back into that menu and select download. Set the phone down outside in an area with good line of sight to a lot of sky (i.e. not near tall buildings) and let it aquire GPS lock in that app.
See how many satellites it's able to lock onto.
Click to expand...
Click to collapse
I have had the issue you are having with other Android devices. Sometimes it isn't a hardware issue and could be a software one. Closing apps, restarting them and factory resetting the device could either temporarily address the problems you are having or fix them entirely. I'm returning my One X because of the problems I have had with it.

I am waiting for my 4th HTC one x from att in 2 months. 1st had random reboots second had grey blotches on the screen. 3rd was a refurb that came with a dead pixel. I wonder what the fourth will bring. When I contacted att about they grey blotches the warranty rep told me they weren't that bad and to just live with it. If I was still in my return period I would have gotten something else.
Sent from my A500 using xda premium

I am within my return period. Would you make a recommendation on another device?

tritium man said:
I am within my return period. Would you make a recommendation on another device?
Click to expand...
Click to collapse
The only comparable device is the S3. In the Android realm at least.
Sent from my HTC One X using Tapatalk 2

cfn87 said:
The only comparable device is the S3. In the Android realm at least.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
There is nothing comparable in any other realm
Sent from my HTC One XL using xda premium

Gps never comes on for what, Google maps? To save battery life I always leave gps off and yes maps will not automatically turn it on. For that I use switchpro widget which allows me to have a set of toggles in the notification pull down with all of my favorite switches like wifi, gps, blue tooth, silent mode and settings shortcut. Whenever I load up maps I will just pull the notification bar down and turn gps on manually, it takes just a few seconds to do it and it is well worth the savings in battery life to manage the various wireless capabilities of the phone this way.
The reason gps icon probably doesn't appear for you when you launch maps is likely that you dismissed the location services screen upon first start of maps. If you clear cache and data for the maps app and then enable gps on the location services screen at first launch of maps it should fix your issue.
Sent from my SCH-I905 using Tapatalk 2

*Up date*
I returned the phone for a SGIII.
Thank you all for your assistance and help.

tritium man said:
*Up date*
I returned the phone for a SGIII.
Thank you all for your assistance and help.
Click to expand...
Click to collapse
Good luck! Let us know when you come back
Or, get the One X+ if it comes out during your 30 day trial.
Sent from my HTC One X using xda premium

tritium man said:
*Up date*
I returned the phone for a SGIII.
Thank you all for your assistance and help.
Click to expand...
Click to collapse
Cool, sure you will like it just the same. Just know that there was nothing wrong with gps on your one-x, the test you did in gps tools confirmed that.
Sent from my HTC One X using Tapatalk 2

tritium man said:
I am within my return period. Would you make a recommendation on another device?
Click to expand...
Click to collapse
Delete
Sent from my SGH-I777 using xda premium