I had this conversation with a samsung support tech earlier today, you can make your own deductions but i think we are screwed because according to him the epic launched with the GPS fix already applied and as we all know from recent posts and videos the accuracy is still ****.....
Please wait for a Samsung Agent to respond.
You are now chatting with 'Dan'
Dan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Dan: How may I help you?
Visitor: hi Dan, i have a captivate from ATT and the gps is terrible, is there a fix that is coming because i am really tempted to return this phone
Dan: I understand that you need to have update about GPS.
Dan: I am sorry for inconvenience caused to you.
Dan: Our support team as been working on issue with GPS.
Dan: We will have GPS update fixed by end if september.
Visitor: was the epic 4g or the fascinate launched with fix already applied to the gps ?
Dan: We have Epic released but we do not have any customers with GPS issue.
Visitor: so thge answer would be yes the fix is applied to the epic ?
Dan: To be honest yes.
Dan: However we will have GPS issue fixed.
Visitor: i have a freind with the epic and the gps is still terrible but from what you are telling me it's fixed.
Dan: I am sorry for inconvenience caused.
Visitor: ok, thanks for your time
Dan: We have many customers with Epic , but we did not have any issue with GPS.
Dan: Once we have update released it will be OTA,
Visitor: ok
Dan: Update will fix the issue.
Dan: Please let me know if I can be of any further help.
Visitor: that's it, thank you
Dan: You're most welcome.
Dan: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support.
According to the way that guy conversates, I wouldnt take much of what he said into consideration lol.
I have worked for Tech giant manufacturers (more then one) - and I know for a fact that the tech support people (usually 1st through 3rd level) have no idea about fixes or releases. They are not told until after things are out.
The idea that any of these guys would know that GPS in Epic is fixed, or was released with the fix that other Galaxy S phones are waiting for is doubtful.
Until an official statement is made, I won't believe anything I hear from anyone in Samsung support. Their job is to log an issue, be nice to the customer, and fix something if they can.
So why worry about it at all until some official notification comes out? If GPS is still broken, we can take our phones back as they are not meeting basic functionality requirements - if that is what people want to do.
Two months in and no GPS fix. I will reconsider before I buy a Samsung phone ever againg. Product support suck.
Sent from my SAMSUNG-SGH-I897 using XDA App
Dxtra said:
Two months in and no GPS fix. I will reconsider before I buy a Samsung phone ever againg. Product support suck.
Sent from my SAMSUNG-SGH-I897 using XDA App
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Click to collapse
Amen!
Sent from my SAMSUNG-SGH-I897 using XDA App
My 30 day return is up on wednesday and if no fix by then this **** is going back, i never should have left HTC for sam****.
God you people cry way too much. Why does gps on your phone bother you so much? I am a truck driver and need directions EVERY DAY. But unlike you i guess i have the ability to read a map. And even with sketchy gps it gets me in the general direction i gotta go. Stop all the crying already. Want great GPS get a damn gps unit. I have a few i will sell you since i dont use them anymore. And return your worthless phones. Rant /off
GPS on the Samsung Eternity worked great. Wonder what the difference is.
Am I missing something? My GPS works great, I've had no problems at all. If there's anything I can provide somehow to help you guys, let me know.
Hell, I've even gotten a good signal sitting in my living room; on Google maps it even showed my location in my house properly.
If there are files or something I can pull from my phone for you, I'll do what I can.
alphadog00 said:
I have worked for Tech giant manufacturers (more then one) - and I know for a fact that the tech support people (usually 1st through 3rd level) have no idea about fixes or releases. They are not told until after things are out.
The idea that any of these guys would know that GPS in Epic is fixed, or was released with the fix that other Galaxy S phones are waiting for is doubtful.
Until an official statement is made, I won't believe anything I hear from anyone in Samsung support. Their job is to log an issue, be nice to the customer, and fix something if they can.
So why worry about it at all until some official notification comes out? If GPS is still broken, we can take our phones back as they are not meeting basic functionality requirements - if that is what people want to do.
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Click to collapse
This is so true, agree 100%. Plus, I think you kind of led him to say that the Epic had the fix by you actually mentioning it. He said yes and that was pretty much it.
jeromekobriger said:
Am I missing something? My GPS works great, I've had no problems at all. If there's anything I can provide somehow to help you guys, let me know.
Hell, I've even gotten a good signal sitting in my living room; on Google maps it even showed my location in my house properly.
If there are files or something I can pull from my phone for you, I'll do what I can.
Click to expand...
Click to collapse
Agreed, anything outside of a building and the GPS works great. I've been using it to geocache, and also have a boating gps app installed and used it flawlessly this past weekend. I can drive anywhere in my car and the GPS will not lose me once.
The only time I get a long signal search is after a week of not using the GPS function, then it takes only about 30 sec's to lock on.
Smokestack, I don't know about you but when I purchase a product I like when everything works. That's why I bought it, why put a non functioning gps and by the way, I am a private pilot so I read a lot more complexed maps than you, I dont follow interstates, I follow victor airways...
Sent from my SAMSUNG-SGH-I897 using XDA App
Sent from my SAMSUNG-SGH-I897 using XDA App
PuffinNugz said:
GPS on the Samsung Eternity worked great. Wonder what the difference is.
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Click to collapse
Dude. The eternity was aGPS only. Doesn't compare.
Diff OS, Diff chipset, diff radio setup.. .. .. .. Oranges to Onions dude.
And yes, i had one, the screen whacked in 6 months, got another, it happened again. Swapped to an Impression.. another 6 months and BOOM.
dajeoo said:
Smokestack, I don't know about you but when I purchase a product I like when everything works. That's why I bought it, why put a non functioning gps and by the way, I am a private pilot so I read a lot more complexed maps than you, I dont follow interstates, I follow victor airways...
Sent from my SAMSUNG-SGH-I897 using XDA App
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
I wouldn't rely on the GPS in my Captivate or any phone for that matter for flight ops. But, I do agree that if the phone says it has GPS, it should have GPS working when you buy it at the store. Doesn't matter if it's a nice-to-have feature or a core function. If it says it has GPS, then it should work.
I am hoping that this was a last minute configuration/software defect that was re-introduced following QA. There's no way a phone should be able to exit QA with such an alarmingly big severity 1 defect.
max_warheads said:
Dude. The eternity was aGPS only. Doesn't compare.
Diff OS, Diff chipset, diff radio setup.. .. .. .. Oranges to Onions dude.
And yes, i had one, the screen whacked in 6 months, got another, it happened again. Swapped to an Impression.. another 6 months and BOOM.
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Click to collapse
Dude. Cool. You answered my question. That's why I asked. I personally couldn't care less about the gps. it works good enough for me.
Sorry you broke your eternity. i had mine for two years. was dropped/thrown/punched countless times, the moisture label was bright red, but i never had a single issue with that phone other than when using opera mini and sometimes i would click a link and it would just refresh the page. a buddy of mine got one shortly after i did. he finally just broke his screen last week. cracks all through it and a couple "chunks" from the screen gone, but it still works. still texts on it like crazy. that thing is sturdy.
Smokestack...... Would you not complain if you bought a truck and found out it had the wheels missing?
I bought a device that is supposed to have GPS but doesn't. All I want is what I paid for. My reason for wanting it does not matter. I will never buy another samsung phone. If it hours totally unresolved I will never buy anything Samsung.
I totally believe this was/is an intentional scam. Then on top of it the reduced speed and forced data plan change.
I'm not happy and wish I could send this otherwise good phone back.
Sent from my SAMSUNG-SGH-I897 using XDA App
Phredeee said:
Smokestack...... Would you not complain if you bought a truck and found out it had the wheels missing?
I bought a device that is supposed to have GPS but doesn't. All I want is what I paid for. My reason for wanting it does not matter. I will never buy another samsung phone. If it hours totally unresolved I will never buy anything Samsung.
I totally believe this was/is an intentional scam. Then on top of it the reduced speed and forced data plan change.
I'm not happy and wish I could send this otherwise good phone back.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Bad analogy. A truck needs wheels to be able to serve it's purpose. A phone doesn't need GPS to work as a phone. Maybe saying something along the lines of air conditioning, it's an added bonus, such as the GPS. don't mind me, just sayin....
gotta kill these last few minutes at work some how. And you really think it's an intentional scam? take off the tinfoil hat...
Phredeee said:
Smokestack...... Would you not complain if you bought a truck and found out it had the wheels missing?
I bought a device that is supposed to have GPS but doesn't. All I want is what I paid for. My reason for wanting it does not matter. I will never buy another samsung phone. If it hours totally unresolved I will never buy anything Samsung.
I totally believe this was/is an intentional scam. Then on top of it the reduced speed and forced data plan change.
I'm not happy and wish I could send this otherwise good phone back.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Return your phone then. If you are out of the 30 days, you still have a valid case for returning it - but watch you say:
- GPS is known issue that Samsung has acknowledged.
- reduced speed? Where? HSUPA was never spec'd so you won't win that one - just because other phones have it, doesn't mean all do.
- forced data plan change - clearly spelled out what data plans work with the phone - if you don't like it, don't buy it.
So your GPS complaint is valid, and if the phone doesn't serve its advertised purpose then return it. There is no international conspiracy. maybe samsung knew about the GPS issue before they shipped, maybe not. Dev's are flashing new firmwares all the time - and it could have slipped through a rushed QA cycle.
Instead of complaining do something about. If the product doesn't work take it back. The iFools should have done this.
I think it's best for us to keep reminding Samsung that this is important. I just did here: http://www.facebook.com/SamsungMobile
Hello to all,
I did take my first phone back to att because of gps problem, we try 5 phones before she got one with working gps it takes up to 10 seconds to lock the signal.
Sent from my SAMSUNG-SGH-I897 using XDA App
Related
Im going to try to return my phone since the GPS cant do anything in regards to navigation. It never knows what street im on even when its locked.
Is there a certain model I should be requesting that performs better?
All of them are broken. It's a hardware problem.
MikeyMike01 said:
All of them are broken. It's a hardware problem.
Click to expand...
Click to collapse
not true. my phone is build no. 1012 rev 0.4 and everything works as expected, including GPS.
Mine has never ever, locked once!!!
Mine is 1007 stock and I've always been able to use the GPS. So imho it's pretty much luck of the draw.
I don't even care anymore. I've given up on Samdung to be honest.. terrible support and no communication for their 10 million galaxy s devices.
For what its worth, I have a 1006 build and gps is marginal at best when tracking - regardless of which ROM and gps cocktail files I throw at it.
Supposedly the newer builds have better tracking, but there isn't any PROOF.
Sent from my GT-I9000 using XDA App
Samdung... Clever. I prefer Samsuck myself.
I have a model 1009 running Serendipity 2.0, and my GPS gets a very quick lock and maintains lock when I'm driving in the car for the most part.
I had 2 1008's that both had great gps with Darkys rom and very spotty if any lock with other roms. I now have a refurbished 1007 running Darkys that locks fast and tracks great too.
I have a 1007, that I got to replace my old 1007 and the new phone's gps works perfectly with any rom I've used. Guess I got lucky.
Sent from my GT-I9000 using XDA App
I have to agree that GPS on my Captivate isn't great since day 1 either.
Recently I've been using Designgears Perception build 10.0, GPS has nothing but spectacular. Did a few long-drive road test and didn't lose signal even once and testing it with short trips for about a week now. Signal lock is within a minute. That is with both Google Maps/Navigation and CoPilot Live. A round trip from St. Robert to St. Louis, MO then from St. Robert, MO to Fort Smith, AR and back and GPS has been Spot on. This is with Perception Build 10.0 - Before I made the trip back from Fort Smith, I decided to update to Perception build 10.1 and GPS just gave out on me... did not work at all... get all kind of GPS signal but can not be locked into 3D to get an accurate position. Great thing I still have Build 10.0 on the phone decided to flash back from Build 10.1 to 10.0 and GPS is miraculously work the way it meant to be. This is the first time GPS on my Captivate has been working so well for me ever since day 1. I almost made a jump to Windows Phone 7 because of it. Now, I don't have to anymore, all thanks to Designgear.
MikeyMike01 said:
Samdung... Clever. I prefer Samsuck myself.
Click to expand...
Click to collapse
Haha, I like samjunk.
Sent from my SGH-I897 using XDA App
I'm curious...
If you look at all the messages and statements here that the GPS on the Galaxy phones don't work, one would think (at least anecdotally) that a large percentage of the phones' GPS's don't work. Does anybody have any numbers showing the percentage of the phones with the problem? I mean, with multi millions of phones sold, one would think that you would hear more of it outside the tech stream media. Maybe it has been, and I just didn't notice. Does anybody have any link to the number/percentage of phones affected?
Sent from my...
mwilhelm said:
I'm curious...
If you look at all the messages and statements here that the GPS on the Galaxy phones don't work, one would think (at least anecdotally) that a large percentage of the phones' GPS's don't work. Does anybody have any numbers showing the percentage of the phones with the problem? I mean, with multi millions of phones sold, one would think that you would hear more of it outside the tech stream media. Maybe it has been, and I just didn't notice. Does anybody have any link to the number/percentage of phones affected?
Sent from my...
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Click to collapse
Nah, that data doesn't exist. You could start a poll thread. It'd be skewed towards XDA users (which might comprise in part those that find their phone inadequate) but that'd give some idea.
My phone varies from poor gps tracking to completely unfunctional depending on the ROM. Incidentally, all 2.2 i9000 were 100% broken for me, but 2.2.1 i9000 brought it up to "crappy". YMMV
Sent from my GT-I9000 using XDA App
mwilhelm said:
I'm curious...
If you look at all the messages and statements here that the GPS on the Galaxy phones don't work, one would think (at least anecdotally) that a large percentage of the phones' GPS's don't work. Does anybody have any numbers showing the percentage of the phones with the problem? I mean, with multi millions of phones sold, one would think that you would hear more of it outside the tech stream media. Maybe it has been, and I just didn't notice. Does anybody have any link to the number/percentage of phones affected?
Sent from my...
Click to expand...
Click to collapse
The two people I know with SGS phones that said their GPS worked learned otherwise when I asked them to show me.
Sent from my SAMSUNG-SGH-I897 using XDA App
DrCruelty said:
The two people I know with SGS phones that said their GPS worked learned otherwise when I asked them to show me.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
It's like the iPhone antenna. They're all broken, but many people don't notice or understand the problem.
So the company spits in your face and goes to the bank.
Some people think this is acceptable, I don't. That's why I shall never but another Samsung phone again.
I've been holding a grudge against RadioShack since fifth grade, when they tried to screw me over. Now Samsung can add to the list.
Sent from my Captivate.
derek4484 said:
Haha, I like samjunk.
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
If people keep refusing to buy their phones anymore because of the Captivate, they'll soon be Samsunk!
bacuy82 said:
I have to agree that GPS on my Captivate isn't great since day 1 either.
Recently I've been using Designgears Perception build 10.0, GPS has nothing but spectacular. Did a few long-drive road test and didn't lose signal even once and testing it with short trips for about a week now. Signal lock is within a minute. That is with both Google Maps/Navigation and CoPilot Live. A round trip from St. Robert to St. Louis, MO then from St. Robert, MO to Fort Smith, AR and back and GPS has been Spot on. This is with Perception Build 10.0 - Before I made the trip back from Fort Smith, I decided to update to Perception build 10.1 and GPS just gave out on me... did not work at all... get all kind of GPS signal but can not be locked into 3D to get an accurate position. Great thing I still have Build 10.0 on the phone decided to flash back from Build 10.1 to 10.0 and GPS is miraculously work the way it meant to be. This is the first time GPS on my Captivate has been working so well for me ever since day 1. I almost made a jump to Windows Phone 7 because of it. Now, I don't have to anymore, all thanks to Designgear.
Click to expand...
Click to collapse
Ive tried every ROM and none of them work with my GPS. It will track me for periods of 30 seconds, then the circle around my arrow gets huge and rarely locks again.
MikeyMike01 said:
It's like the iPhone antenna. They're all broken, but many people don't notice or understand the problem.
So the company spits in your face and goes to the bank.
Some people think this is acceptable, I don't. That's why I shall never but another Samsung phone again.
I've been holding a grudge against RadioShack since fifth grade, when they tried to screw me over. Now Samsung can add to the list.
Sent from my Captivate.
Click to expand...
Click to collapse
Minus the fact that the iPhone antenna actually works... That thing never loses my position... NEVER. A simple case on the phone remedies the issue... with the captivate, there is nothing you can do but keep returning the phone.
My GPS is perfect. I have 10 locks in within 30 seconds. This is my second captivate due to me dropping the first one and the screen breaking. When I used the GPS on that device I got a Max of 3 satellites with 1 lock. I think it its that they have slightly updated the device as time has passed on.
Sent from my SAMSUNG-SGH-I897 using XDA App
I just got back from a local ATT Device Support center. I told them my GPS hasn't worked since day one and none of the updates fixed anything.
The technician working there said "oh yeah, any captivates made before November of last year have a hardware defect."
No questions asked, he simply swapped out my phone for a newer one, and I was blown away by how fast and robust the GPS fix was.
I've spent the better part of the last year trolling these forums, trying every ROM and GPS fix that claimed to improve GPS.
I can't believe that ATT is now silently acknowledging this problem by swapping out phones. More incredibly, I can't believe I haven't read about this on XDA yet. Maybe it was mentioned and maybe I missed it. But from all the active threads about GPS fixes, I assume it's not common knowledge.
For anybody considering this, you don't even need a receipt. ATT bought out the Samsung warranty so they handle it on the spot. If you bought your phone before November, they can look that up and hand you a new one.
My Captivate's build number is 1007. Is the GPS problem fixed?
Sent from my Captivate running Cognition 4.4
Old news.
the same is also true if your captivate has the random shut down bug.
But then again if it is ANY kind of hardware malfunction it's still under warranty...
NightHawk877 said:
My Captivate's build number is 1007. Is the GPS problem fixed?
Sent from my Captivate running Cognition 4.4
Click to expand...
Click to collapse
YES.
Just look up "Device Warranty Support" here to find the nearest center:
http://www.att.com/storelocator/
I was in and out in 5 minutes with a new phone. GPS is rock solid, all the time.
The most AMAZING thing was just the fact that the two guys working there openly acknowledged that GPS sucked on the early builds and apparently they've been replacing lots of captivates since December.
studacris said:
Old news.
the same is also true if your captivate has the random shut down bug.
But then again if it is ANY kind of hardware malfunction it's still under warranty...
Click to expand...
Click to collapse
Fine. Old news maybe.
But the fact that I spent so much time reading these forums and tech blogs and I didn't know about it means there are probably a lot of people out there who still don't know.
And all the threads plugging GPS tweaks are just confusing the heck out of the masses. It's simple: Just swap out the phone
I swapped mine earlier this year and the GPS still sucks on it! How can I find out if it was built before November?
The build number on your phone. Under the battery, the 4 digit number is a date. First 2 year, second 2 month. Mine uss a 1010 so it was built in oct if 2010.
Lol...my build number is GR-12
Edit: "under the battery" never mind!
Sent from my GT-I9000 using XDA App
i use continuum 5.whatever and my GPS finally works even in cloudy weather albeit accuracy down to 15ft at best. im not on at&t, but if i were to want to exchange would they check if im a customer and/or should i get a friend who has at&t do it for me =P
I have a 1005 lol
Sent from my GT-I9000 using XDA Premium App
malicenfz said:
I have a 1005 lol
Sent from my GT-I9000 using XDA Premium App
Click to expand...
Click to collapse
Is that even possible? I bought mine on day 1 and it's 1006. That's crazy!
OP what is the built number under the battery? Did they give you a refurb or a new one out of the box? I had a 1009 that had horrible gps and switched it out for a 1008 that was solid but had the random shutdowns. Switch it out for another 1008 with terrible gps... Then I switched it out again for another 1008 with perfect gps lol.
if you get a refurb there is no guarantee the build date under the battery has ANY correlation to the build date of the motherboard inside.
refurbs are a franken mix of old and new parts!
and "below par" gps would hardly be reason for THEM to throw em out..
i would.
TRusselo said:
if you get a refurb there is no guarantee the build date under the battery has ANY correlation to the build date of the motherboard inside.
refurbs are a franken mix of old and new parts!
and "below par" gps would hardly be reason for THEM to throw em out..
i would.
Click to expand...
Click to collapse
Tbh I think refurbished units are just units that didnt pass the qualifying testing standards. Tossed back and fix'ed and distributed as refurbished. Out of the ones I all had there were no blemishes at all. Never even the common wear marks on the edges or sliding doors.
NascarFastcar said:
Tbh I think refurbished units are just units that didnt pass the qualifying testing standards. Tossed back and fix'ed and distributed as refurbished. Out of the ones I all had there were no blemishes at all. Never even the common wear marks on the edges or sliding doors.
Click to expand...
Click to collapse
refurbs are "just units that didnt pass the qualifying testing standards"
wanna have another wack at that one? if they dont pass tests, they dont work. if they dont work how can they be given back out?
" Tossed back and fix'ed" - ya FIXED!! fixed with NEW PARTS, some are inside! some are outside. some you see some you dont...
"Out of the ones I all had there were no blemishes at all" - ya thats what Quality Control Standards are for! you are lucky because in your agreement it says that a refurb MAY contain some signs of use.
I bought my captivate off craigslist and the little GPS golden tab is broken off... am I still eligible? X_X
if you buy anything off craigs list you dont have warranty, unless you have original receipt... and even that is pushing the line...
so buying off craigslist voids my manufactures warranty? o_o
xredjokerx said:
so buying off craigslist voids my manufactures warranty? o_o
Click to expand...
Click to collapse
Aren't all these Captivates still under the 1 year warranty until July??
meh i'll call an att store tomorrow and ask them. then i'll update you guys.
After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary
Here is the new post that went live today. Bleed Article Pt 2
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
Click to expand...
Click to collapse
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
techboydino said:
After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary, and have a new updated post going live tomorrow.
Click to expand...
Click to collapse
Ha... I've swapped out over 5 Mytouch 4Gs and the best way to go about it is through the chat on their website.
It all depends on the Rep. I read on the MT4G forum they quit swapping out phones for the screen issue with that phone... It's a wash. Depends on who you talk to and how their day is going apparently.
If at first you don't succeed... Call another rep... LOL
unless they notate the account and we get a sweet big red pop up saying DONT DO IT when you walk into a brick and mortar.
jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
Click to expand...
Click to collapse
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
tombaker1 said:
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
Click to expand...
Click to collapse
I've heard the Nova displays are supposed to perform good in direct sunlight but Vlad from Engadget said it falls well short of performing well in direct sunlight.
Sent from my HTC Sensation 4G using XDA Premium App
brett_day said:
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
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Click to collapse
This is totally YMMV with the reps. She had to take some time and look it up in the "knowledge base" and said that she learned something new. It may have just been me but the rude chat representative and now the rep from the phonecall said the same thing. I guess it all depends on how much you push. I was most happy just to know that now it is seen as a legitimate issue by both TMO and LG and am waiting for the resolve.
I just got one swapped out yesterday. They gave me free overnight shipping too. This is like the 5th time, if its not free I guess I'm confident ill get to keep it. You see I learned during my call yesterday that they now charge five bucks for using warranty, that's a change in contract, 30 days to reject the new changes. Even still, I'm on my 5th G2X, completelly unacceptable!
Sent from my LG-P999 using XDA Premium App
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
Luckily for me, I only had to swap mine once to get a phone without backlight bleed. Even on max, it's hardly noticeable. My first one was horrible, even below 50%. Now, the wait for an update begins.
im getting a replacement but there charging me 20 bucks to do so! i got the shiz end of the deal
Or they could directly seal the screen to the glass like. In the iphone and galaxy s lineup
Sent from my LG-P999 using XDA App
TechnoHippie said:
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
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Click to collapse
They are offering the mytouch 4g for exchange. They hard one to get them to do is the exchange to the sensation.
Sent from my LG-P999 using XDA App
Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App
PrettyPistol555 said:
Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App
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Please look at the date of the last post before reviving dead threads.
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
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Click to collapse
no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
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Agreed.
JHaste said:
no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
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You're rude all over the G2x section. Why so angry?
ZeroTNightmare said:
The screen bleed thing is a thing of the past
Sent from my LG-P999 using XDA App
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Not necessarily. If you bring up prices in asking for a replacement (i.e. I paid $180 for my G2x and Sensation is now cheaper) they'll frequently feel pressured into sending you one. My brother swapped his out for a Sensation, claimed the Sensy had overheating problems, and got a replacement MT4G Slide.
When I popped that response into the google narcissism translator, this is what it spit out: i wanted to post something that offers zero value to this thread, xda, or anyone else in this world. As a matter of fact, I wanted to post something that has zero value for a single thing on this entire earth, outside of puffing up my ego. I'm so thankful I have avenues such as the internet to sharpen and feed my narcissism. I'm so full now.. I'm so happy. I feel great. Wow, it's like a drug. I hope someone argues with my stance so I can keep getting fed....
I'd like to get the communities thoughts on this. It seems that to the app world the g2x won't get any support like it isn't relevant. Skype already added Sensation support for video calling, netflix we're still waiting motorola atrix has it, just got qik due to tmobile pressure (crap anyway). No google talk with video. Etc, etc. Is this device dead to the rest of the world? Seems like it.
Sent from somewhere with something using tapatalk
probably for now
mr mystery said:
I'd like to get the communities thoughts on this. It seems that to the app world the g2x won't get any support like it isn't relevant. Skype already added Sensation support for video calling, netflix we're still waiting motorola atrix has it, just got qik due to tmobile pressure (crap anyway). No google talk with video. Etc, etc. Is this device dead to the rest of the world? Seems like it.
Sent from somewhere with something using tapatalk
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Click to collapse
most likely noone wants to put an app on this phone since tmobile continues to blame apps for the ****ty phones problems.
i refuse to do my rom for this phone because i cant determine if i caused a problem or the dirvers or the phone itself. its just not worth my time.
THan again they probably work with the phone developers to get these apps out and i would bet lg hasnt responded or done what is asked of them.
eagle1967 said:
most likely noone wants to put an app on this phone since tmobile continues to blame apps for the ****ty phones problems.
i refuse to do my rom for this phone because i cant determine if i caused a problem or the dirvers or the phone itself. its just not worth my time.
THan again they probably work with the phone developers to get these apps out and i would bet lg hasnt responded or done what is asked of them.
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Click to collapse
I know what you mean. I have pretty much had my fill of the g2x debacle. I have had both the Sensation and the G2X since June 8, but I have finally decided to sell my G2X on craigslist. There's just no reason for me to keep it at this point, it's become more of a liability than anything.
well it's because all the exaggerated negative posts on this forum when the g2x was released and then when people google g2x and read this forum the power of suggestion leads them to believe that "yeah, there is flaws with the g2x" then they in turn start posting BS about so called "problems" on other g2x forums and then it spread like wild fire, making ppl who never even tried the phone to conclude the phone is a bust.
All the slanderous, false and exaggerated remarks about the G2x in the first 3 months never gave it a chance to shine and show it's true potential.
But those that know better, this phone is a Beast and definitley a keeper.
mr mystery said:
I'd like to get the communities thoughts on this. It seems that to the app world the g2x won't get any support like it isn't relevant. Skype already added Sensation support for video calling, netflix we're still waiting motorola atrix has it, just got qik due to tmobile pressure (crap anyway). No google talk with video. Etc, etc. Is this device dead to the rest of the world? Seems like it.
Sent from somewhere with something using tapatalk
Click to expand...
Click to collapse
I've had the G2X since the day it came out. The only real issue I've had with it is a random reboot once every couple of days.
I'm MUCH more troubled by the recent trend of app support by phone model. That's the LAST thing Android needs now and it's mostly driven by DRM concerns rathern than technical ones.
jacob808 said:
well it's because all the exaggerated negative posts on this forum when the g2x was released and then when people google g2x and read this forum the power of suggestion leads them to believe that "yeah, there is flaws with the g2x" then they in turn start posting BS about so called "problems" on other g2x forums and then it spread like wild fire, making ppl who never even tried the phone to conclude the phone is a bust.
All the slanderous, false and exaggerated remarks about the G2x in the first 3 months never gave it a chance to shine and show it's true potential.
But those that know better, this phone is a Beast and definitley a keeper.
Click to expand...
Click to collapse
You can't be serious. Your saying that people are lying about their issues with the G2X? I had to purchase 5 G2X's to get a working one that didn't freeze or reboot a couple tines a day. If you want, I can show you my receipts for the returns so you don't think I'm a liar.
In my opinion, 1 out of 5 devices is not a good ratio. Was there people lying about problems they were having? Of course. There's trolls on every forum who don't own the device and just want to start giving other ones bad names. Are there people who have had multiple devices with the same exact problems. Yes, I'm one of them and there are people here who I trust who are reporting the same thing.
I agree, its a good device of you get a bug free version but lets be honest. Not everyone gets lucky.
Sent from my HTC Sensation 4G using XDA Premium App
jacob808 said:
when people google g2x and read this forum the power of suggestion leads them to believe that "yeah, there is flaws with the g2x"
Click to expand...
Click to collapse
LG acknowledged the problems with the phone before it was ever released in the U.S. They could have salvaged the phone and their reputation if they reacted back in March when they became aware of the problems. Instead, things got so bad T-Mobile pulled the phone. I don't think they did that because of what they read on this forum. Even today, after nine months of coding, the best LG can do is a GB ROM with A Froyo kernel. That's what screwed up the phone, not "the power of suggestion." And with the likelihood of future LG ROM and driver updates being pretty much non-existent that will effect the devs working on the phone.
So all those lock ups, battery pulls and random crap was all in my head? Thank you so much for the clarity. I feel better now.
Sent from my LG-P999 using XDA App
sorry
jacob808 said:
well it's because all the exaggerated negative posts on this forum when the g2x was released and then when people google g2x and read this forum the power of suggestion leads them to believe that "yeah, there is flaws with the g2x" then they in turn start posting BS about so called "problems" on other g2x forums and then it spread like wild fire, making ppl who never even tried the phone to conclude the phone is a bust.
All the slanderous, false and exaggerated remarks about the G2x in the first 3 months never gave it a chance to shine and show it's true potential.
But those that know better, this phone is a Beast and definitley a keeper.
Click to expand...
Click to collapse
But slander is thrown out when the statements are true. so therefore its not slander.
But your right. i have seen many phones get pulled from the carriers because of false accounts of user experiences... oh wait i have seen phones with just as many problems reported that were never pulled. so maybe that makes this one worse of all time?
jacob.. not sure if you work for tmobile or lg but it wont work sorry.
the phone has a bad rep for a good reason. and the same phone over seas had the same problmes 2 months before it was even released here. so you can thank LG for releasing a phone they already knew had big problems.
Glad you seemed to get one of the few early release phones that didnt have the problems. but just because you have 20 dollars in your pocket doesnt mean every does..get it... just becaue your phone worked doesnt mean everyone here is making something up. tmobile pulling the phone is all the proof needed.. if you can understand that than there is really no hope for you.
jrwingate6 said:
You can't be serious. Your saying that people are lying about their issues with the G2X? I had to purchase 5 G2X's to get a working one that didn't freeze or reboot a couple tines a day. If you want, I can show you my receipts for the returns so you don't think I'm a liar.
In my opinion, 1 out of 5 devices is not a good ratio. Was there people lying about problems they were having? Of course. There's trolls on every forum who don't own the device and just want to start giving other ones bad names. Are there people who have had multiple devices with the same exact problems. Yes, I'm one of them and there are people here who I trust who are reporting the same thing.
I agree, its a good device of you get a bug free version but lets be honest. Not everyone gets lucky.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I'll agree with this post. At first getting 5 good in a row I thought those with issues were nuts..
Then I received 2 bad ones after that, getting it free on a new line.. Nothing new on the phone and it froze and rebooted like crazy, 2 in a row... Now I finally got a good one again no issues.. So I had 2 bad out of 8. 25% bad vs good here, but its true, there are defective ones for sure that can't be fixed no matter what you do..... So ya its true there are good ones and there are bad. You will know in the first 12 hours...
When you get a non defective one there awesome..
So back to my question, do you guys also feel like this phone is now dead to the market?
Sent from somewhere with something using tapatalk
mr mystery said:
So back to my question, do you guys also feel like this phone is now dead to the market?
Sent from somewhere with something using tapatalk
Click to expand...
Click to collapse
I hope not. Love my phone.
But I do see what you mean, ignored by skype and Oovoo up until recently.
blestsol said:
I hope not. Love my phone.
But I do see what you mean, ignored by skype and Oovoo up until recently.
Click to expand...
Click to collapse
Don't get me wrong I love my g2x as well, just bothered by the app support that doesn't appear to be changing.
Sent from somewhere with something using tapatalk
It's upsetting, because this phone blows the Sensation away
Sent from my LG G2X using XDA Premium for Android
mr mystery said:
So back to my question, do you guys also feel like this phone is now dead to the market?
Sent from somewhere with something using tapatalk
Click to expand...
Click to collapse
I'd have to say yes. Not only with the general market, but also on the development side. I can't see anyone else doing development for the G2x other than the great devs we already have.
Sent from my G2x using XDA Premium App
blestsol said:
I hope not. Love my phone.
But I do see what you mean, ignored by skype and Oovoo up until recently.
Click to expand...
Click to collapse
Oovoo on g2x has long been working. Skype ignores all tegra 2 devices not just g2x.
We only have few devs, especially if you came from hd2. Plus, we have had a lot of whiners few months back.
This past days, g2x forums in rootzwiki has been very active, even devs post their builds there first than here.
Sent from my Calculator with Android.
Considering I'll never use Netflix or Skype, no, the G2x is not dead to the world. There are still what, 12 billion apps that can be used?
mr mystery said:
Don't get me wrong I love my g2x as well, just bothered by the app support that doesn't appear to be changing.
Sent from somewhere with something using tapatalk
Click to expand...
Click to collapse
What app support? 3 programs? That's basis for the "APP WORLD HAS ABANDONED THE G2X?" Come on! Give me a break. I'm sure all the apps your heart is missing will soon enough be working on your phone.
Sent from my brain using Google Think!
jose makalolot said:
Oovoo on g2x has long been working. Skype ignores all tegra 2 devices not just g2x.
We only have few devs, especially if you came from hd2. Plus, we have had a lot of whiners few months back.
This past days, g2x forums in rootzwiki has been very active, even devs post their builds there first than here.
Sent from my Calculator with Android.
Click to expand...
Click to collapse
Oovoo didnt work for me for a minute. Even when I was stock it said device not supported.
It was only a few updates ago where I seen it say now supports G2x.
blestsol said:
Oovoo didnt work for me for a minute. Even when I was stock it said device not supported.
It was only a few updates ago where I seen it say now supports G2x.
Click to expand...
Click to collapse
I've done a video chat using ooVoo twice on my G2X, after that, it just stopped working. It loads up, and the interface is EXTREMELY slow!
dkb218 said:
Considering I'll never use Netflix or Skype, no, the G2x is not dead to the world. There are still what, 12 billion apps that can be used?
What app support? 3 programs? That's basis for the "APP WORLD HAS ABANDONED THE G2X?" Come on! Give me a break. I'm sure all the apps your heart is missing will soon enough be working on your phone.
Sent from my brain using Google Think!
Click to expand...
Click to collapse
3 of the most sought after and usable apps friend. Give me a break thanks.
Sent from somewhere with something using tapatalk
Well , other phones have this so i think we should too! I like reading other peoples thoughts on when ics is gonna be released even if its a random guess. i think by the end of this month is my estimate.
We will get it when everyone else in the world has it....
Sent from my SAMSUNG-SGH-I727 using xda premium
I quickly learned the skyrocket is red headed step child... when I bought this device..... I wouldn't be surprised if we never get it
AOKP Android 4.0.4
WhatzinyourphonE said:
I quickly learned the skyrocket is red headed step child... when I bought this device..... I wouldn't be surprised if we never get it
AOKP Android 4.0.4
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Click to collapse
I find your lack of faith disturbing.
Well the t989 got it today, so I think we might actually get sometime this week, if not next week hope fully, at least this shows Rogers isn't waiting for the release of the s3 to update its existing galaxy line
Sent from my SGH-I727R using XDA
I think so too if t mobile can do it then why is att so far behind especially since there's been 2 leaks and from what ive read the second is all the way functional except a few bugs so what's taking so long
Yeah, hopefully this week or next. I see no reason why not. T-Mo SII just got it through Kies, so there is def SII love. US SIII just isn't groundbreaking.
Will this be an OTA we have to manually retreive or a Kies update? Im half wondering if Kies will give it to us right now.
I hope it gets here soon, I'm so utterly disgusted with the lack of features and performance in mine that I'm already ready to go back to an iPhone. The only reason I bought it was because my iPhone 4 was stolen and the AT&T sales rep said ICS was coming out "next week", this was nearly two months ago.
digitalmaniak3k said:
I hope it gets here soon, I'm so utterly disgusted with the lack of features and performance in mine that I'm already ready to go back to an iPhone. The only reason I bought it was because my iPhone 4 was stolen and the AT&T sales rep said ICS was coming out "next week", this was nearly two months ago.
Click to expand...
Click to collapse
lack of features? which features might those be?
As far as performance goes, the skyrocket is no slouch.
bp787 said:
lack of features? which features might those be?
As far as performance goes, the skyrocket is no slouch.
Click to expand...
Click to collapse
Last I checked only the galaxy S3 and like 1 other phone were better, am I wrong?
Sent from my SAMSUNG-SGH-I727 using XDA
digitalmaniak3k said:
I hope it gets here soon, I'm so utterly disgusted with the lack of features and performance in mine that I'm already ready to go back to an iPhone. The only reason I bought it was because my iPhone 4 was stolen and the AT&T sales rep said ICS was coming out "next week", this was nearly two months ago.
Click to expand...
Click to collapse
Ooh boy..
More of this
Fragmentation.
Lack of features aka I can't find them cuz they aren't on the home screen or plastered to my face
Sent from my SGH-T989 using Tapatalk 2
hey, I'm not here to start anything, I wasted $200 on this thing because it's just not right for my usage. I have to restart it several times a day because it locks up, the stock browser is a joke, I'm forced to use Dolphin which I hate to access my company portal (hey, I didn't use Safari on my iPhone, but Safari did work for that) It won't ring, I never get notifications of text messages or voicemail, I drive over 200 miles a day so having music to listen to is important, and I had to dust off my old iPod for that, I had the TomTom app on my iPhone and since I travel out of my service area regularly I cant trust the navigation that came with the Samsung because it constantly loses GPS signal, so I had to buy a TomTom. I honestly thought my phone was broken so I took it back but the guy in the store said there was nothing wrong with my phone. I used to use Foursquare but the GPS is so off that every time I check in anywhere it says I'm too far away. Oh, and my battery only gives me about three hours off the charger.
nrm5110 said:
Lack of features aka I can't find them cuz they aren't on the home screen or plastered to my face
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
Haha! Epic!
But honestly this is taking way too long to get the "official" ICS out... not complaining just an observation.
Sent from my SAMSUNG-SGH-I727 using xda premium
digitalmaniak3k said:
hey, I'm not here to start anything, I wasted $200 on this thing because it's just not right for my usage. I have to restart it several times a day because it locks up, the stock browser is a joke, I'm forced to use Dolphin which I hate to access my company portal (hey, I didn't use Safari on my iPhone, but Safari did work for that) It won't ring, I never get notifications of text messages or voicemail, I drive over 200 miles a day so having music to listen to is important, and I had to dust off my old iPod for that, I had the TomTom app on my iPhone and since I travel out of my service area regularly I cant trust the navigation that came with the Samsung because it constantly loses GPS signal, so I had to buy a TomTom. I honestly thought my phone was broken so I took it back but the guy in the store said there was nothing wrong with my phone. I used to use Foursquare but the GPS is so off that every time I check in anywhere it says I'm too far away. Oh, and my battery only gives me about three hours off the charger.
Click to expand...
Click to collapse
Then you just have a faulty phone bro...
Cool story
crixley said:
Then you just have a faulty phone bro...
Cool story
Click to expand...
Click to collapse
AT&T and Samsung disagree.
digitalmaniak3k said:
AT&T and Samsung disagree.
Click to expand...
Click to collapse
Well maybe you're just "special"
Go back to an iPhone, they're good for people who can't figure things out
crixley said:
Well maybe you're just "special"
Go back to an iPhone, they're good for people who can't figure things out
Click to expand...
Click to collapse
Wow you're a ****. And I mean that with the most disgusted inflection that word allows for, jackass.
To the other guy; your phone is faulty. It just is. You're the consumer, you payed for a product that isn't delivering. You're going to need to whine and ***** about it, make it a big of enough deal; don't take no for an answer.
They're retail stores, switching out used devices isn't really their forte. (If you had a faulty iPhone you'd still need to make a big deal about it before getting it switched).
You have a great phone, trust me and everyone else here who knows phones. Yours is faulty; the Skyrocket is an incredibly powerful device.