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Conversation with samsung support about GPS

I had this conversation with a samsung support tech earlier today, you can make your own deductions but i think we are screwed because according to him the epic launched with the GPS fix already applied and as we all know from recent posts and videos the accuracy is still ****.....
Please wait for a Samsung Agent to respond.
You are now chatting with 'Dan'
Dan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Dan: How may I help you?
Visitor: hi Dan, i have a captivate from ATT and the gps is terrible, is there a fix that is coming because i am really tempted to return this phone
Dan: I understand that you need to have update about GPS.
Dan: I am sorry for inconvenience caused to you.
Dan: Our support team as been working on issue with GPS.
Dan: We will have GPS update fixed by end if september.
Visitor: was the epic 4g or the fascinate launched with fix already applied to the gps ?
Dan: We have Epic released but we do not have any customers with GPS issue.
Visitor: so thge answer would be yes the fix is applied to the epic ?
Dan: To be honest yes.
Dan: However we will have GPS issue fixed.
Visitor: i have a freind with the epic and the gps is still terrible but from what you are telling me it's fixed.
Dan: I am sorry for inconvenience caused.
Visitor: ok, thanks for your time
Dan: We have many customers with Epic , but we did not have any issue with GPS.
Dan: Once we have update released it will be OTA,
Visitor: ok
Dan: Update will fix the issue.
Dan: Please let me know if I can be of any further help.
Visitor: that's it, thank you
Dan: You're most welcome.
Dan: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support.

According to the way that guy conversates, I wouldnt take much of what he said into consideration lol.

I have worked for Tech giant manufacturers (more then one) - and I know for a fact that the tech support people (usually 1st through 3rd level) have no idea about fixes or releases. They are not told until after things are out.
The idea that any of these guys would know that GPS in Epic is fixed, or was released with the fix that other Galaxy S phones are waiting for is doubtful.
Until an official statement is made, I won't believe anything I hear from anyone in Samsung support. Their job is to log an issue, be nice to the customer, and fix something if they can.
So why worry about it at all until some official notification comes out? If GPS is still broken, we can take our phones back as they are not meeting basic functionality requirements - if that is what people want to do.

Two months in and no GPS fix. I will reconsider before I buy a Samsung phone ever againg. Product support suck.
Sent from my SAMSUNG-SGH-I897 using XDA App

Dxtra said:
Two months in and no GPS fix. I will reconsider before I buy a Samsung phone ever againg. Product support suck.
Sent from my SAMSUNG-SGH-I897 using XDA App
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Amen!
Sent from my SAMSUNG-SGH-I897 using XDA App

My 30 day return is up on wednesday and if no fix by then this **** is going back, i never should have left HTC for sam****.

God you people cry way too much. Why does gps on your phone bother you so much? I am a truck driver and need directions EVERY DAY. But unlike you i guess i have the ability to read a map. And even with sketchy gps it gets me in the general direction i gotta go. Stop all the crying already. Want great GPS get a damn gps unit. I have a few i will sell you since i dont use them anymore. And return your worthless phones. Rant /off

GPS on the Samsung Eternity worked great. Wonder what the difference is.

Am I missing something? My GPS works great, I've had no problems at all. If there's anything I can provide somehow to help you guys, let me know.
Hell, I've even gotten a good signal sitting in my living room; on Google maps it even showed my location in my house properly.
If there are files or something I can pull from my phone for you, I'll do what I can.

alphadog00 said:
I have worked for Tech giant manufacturers (more then one) - and I know for a fact that the tech support people (usually 1st through 3rd level) have no idea about fixes or releases. They are not told until after things are out.
The idea that any of these guys would know that GPS in Epic is fixed, or was released with the fix that other Galaxy S phones are waiting for is doubtful.
Until an official statement is made, I won't believe anything I hear from anyone in Samsung support. Their job is to log an issue, be nice to the customer, and fix something if they can.
So why worry about it at all until some official notification comes out? If GPS is still broken, we can take our phones back as they are not meeting basic functionality requirements - if that is what people want to do.
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This is so true, agree 100%. Plus, I think you kind of led him to say that the Epic had the fix by you actually mentioning it. He said yes and that was pretty much it.

jeromekobriger said:
Am I missing something? My GPS works great, I've had no problems at all. If there's anything I can provide somehow to help you guys, let me know.
Hell, I've even gotten a good signal sitting in my living room; on Google maps it even showed my location in my house properly.
If there are files or something I can pull from my phone for you, I'll do what I can.
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Agreed, anything outside of a building and the GPS works great. I've been using it to geocache, and also have a boating gps app installed and used it flawlessly this past weekend. I can drive anywhere in my car and the GPS will not lose me once.
The only time I get a long signal search is after a week of not using the GPS function, then it takes only about 30 sec's to lock on.

Smokestack, I don't know about you but when I purchase a product I like when everything works. That's why I bought it, why put a non functioning gps and by the way, I am a private pilot so I read a lot more complexed maps than you, I dont follow interstates, I follow victor airways...
Sent from my SAMSUNG-SGH-I897 using XDA App
Sent from my SAMSUNG-SGH-I897 using XDA App

PuffinNugz said:
GPS on the Samsung Eternity worked great. Wonder what the difference is.
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Dude. The eternity was aGPS only. Doesn't compare.
Diff OS, Diff chipset, diff radio setup.. .. .. .. Oranges to Onions dude.
And yes, i had one, the screen whacked in 6 months, got another, it happened again. Swapped to an Impression.. another 6 months and BOOM.

dajeoo said:
Smokestack, I don't know about you but when I purchase a product I like when everything works. That's why I bought it, why put a non functioning gps and by the way, I am a private pilot so I read a lot more complexed maps than you, I dont follow interstates, I follow victor airways...
Sent from my SAMSUNG-SGH-I897 using XDA App
Sent from my SAMSUNG-SGH-I897 using XDA App
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I wouldn't rely on the GPS in my Captivate or any phone for that matter for flight ops. But, I do agree that if the phone says it has GPS, it should have GPS working when you buy it at the store. Doesn't matter if it's a nice-to-have feature or a core function. If it says it has GPS, then it should work.
I am hoping that this was a last minute configuration/software defect that was re-introduced following QA. There's no way a phone should be able to exit QA with such an alarmingly big severity 1 defect.

max_warheads said:
Dude. The eternity was aGPS only. Doesn't compare.
Diff OS, Diff chipset, diff radio setup.. .. .. .. Oranges to Onions dude.
And yes, i had one, the screen whacked in 6 months, got another, it happened again. Swapped to an Impression.. another 6 months and BOOM.
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Dude. Cool. You answered my question. That's why I asked. I personally couldn't care less about the gps. it works good enough for me.
Sorry you broke your eternity. i had mine for two years. was dropped/thrown/punched countless times, the moisture label was bright red, but i never had a single issue with that phone other than when using opera mini and sometimes i would click a link and it would just refresh the page. a buddy of mine got one shortly after i did. he finally just broke his screen last week. cracks all through it and a couple "chunks" from the screen gone, but it still works. still texts on it like crazy. that thing is sturdy.

Smokestack...... Would you not complain if you bought a truck and found out it had the wheels missing?
I bought a device that is supposed to have GPS but doesn't. All I want is what I paid for. My reason for wanting it does not matter. I will never buy another samsung phone. If it hours totally unresolved I will never buy anything Samsung.
I totally believe this was/is an intentional scam. Then on top of it the reduced speed and forced data plan change.
I'm not happy and wish I could send this otherwise good phone back.
Sent from my SAMSUNG-SGH-I897 using XDA App

Phredeee said:
Smokestack...... Would you not complain if you bought a truck and found out it had the wheels missing?
I bought a device that is supposed to have GPS but doesn't. All I want is what I paid for. My reason for wanting it does not matter. I will never buy another samsung phone. If it hours totally unresolved I will never buy anything Samsung.
I totally believe this was/is an intentional scam. Then on top of it the reduced speed and forced data plan change.
I'm not happy and wish I could send this otherwise good phone back.
Sent from my SAMSUNG-SGH-I897 using XDA App
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Bad analogy. A truck needs wheels to be able to serve it's purpose. A phone doesn't need GPS to work as a phone. Maybe saying something along the lines of air conditioning, it's an added bonus, such as the GPS. don't mind me, just sayin....
gotta kill these last few minutes at work some how. And you really think it's an intentional scam? take off the tinfoil hat...

Phredeee said:
Smokestack...... Would you not complain if you bought a truck and found out it had the wheels missing?
I bought a device that is supposed to have GPS but doesn't. All I want is what I paid for. My reason for wanting it does not matter. I will never buy another samsung phone. If it hours totally unresolved I will never buy anything Samsung.
I totally believe this was/is an intentional scam. Then on top of it the reduced speed and forced data plan change.
I'm not happy and wish I could send this otherwise good phone back.
Sent from my SAMSUNG-SGH-I897 using XDA App
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Return your phone then. If you are out of the 30 days, you still have a valid case for returning it - but watch you say:
- GPS is known issue that Samsung has acknowledged.
- reduced speed? Where? HSUPA was never spec'd so you won't win that one - just because other phones have it, doesn't mean all do.
- forced data plan change - clearly spelled out what data plans work with the phone - if you don't like it, don't buy it.
So your GPS complaint is valid, and if the phone doesn't serve its advertised purpose then return it. There is no international conspiracy. maybe samsung knew about the GPS issue before they shipped, maybe not. Dev's are flashing new firmwares all the time - and it could have slipped through a rushed QA cycle.
Instead of complaining do something about. If the product doesn't work take it back. The iFools should have done this.

I think it's best for us to keep reminding Samsung that this is important. I just did here: http://www.facebook.com/SamsungMobile

Hello to all,
I did take my first phone back to att because of gps problem, we try 5 phones before she got one with working gps it takes up to 10 seconds to lock the signal.
Sent from my SAMSUNG-SGH-I897 using XDA App

Newly produced G2x Today

Well, I've been cringing thinking about getting the G2x due to the large post with all the flaws etc. But after getting over it and going to the T-Mobile store in my area i just received a phone with a manufacture date of 4/29/11 and so far;
No LCD bleeding
No random reboots (as of yet)
No auto shut downs
No wifi issues
No reception issues
Battery life is great (first booted the phone, charged to 100%, then immediately did a factory reset)
So basically if you're interested in getting this phone, don't listen to all the hype (which almost got me to not get it)
Just make sure you're asking for the latest manufactured date.
(either the date has something to do with it, or i'm just 1 lucky son of a...)

javolin13 said:
Well, I've been cringing thinking about getting the G2x due to the large post with all the flaws etc. But after getting over it and going to the T-Mobile store in my area i just received a phone with a manufacture date of 4/29/11 and so far;
No LCD bleeding
No random reboots (as of yet)
No auto shut downs
No wifi issues
No reception issues
Battery life is great (first booted the phone, charged to 100%, then immediately did a factory reset)
So basically if you're interested in getting this phone, don't listen to all the hype (which almost got me to not get it)
Just make sure you're asking for the latest manufactured date.
(either the date has something to do with it, or i'm just 1 lucky son of a...)
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Click to collapse
Gilbert AZ?

i didnt have a problem with mine until a week i had it, i wish you best of luck and keep updating because i didnt notice those "bugs" till later.

Well this certainly sounds promising to me, as I'm on the waiting list for a replacement and the issues I've had occurred right off the bat. The backlight bleeding is getting worse though :/

Actually i live in gilbert, i picked the phone up in mesa

javolin13 said:
Well, I've been cringing thinking about getting the G2x due to the large post with all the flaws etc. But after getting over it and going to the T-Mobile store in my area i just received a phone with a manufacture date of 4/29/11 and so far;
No LCD bleeding
No random reboots (as of yet)
No auto shut downs
No wifi issues
No reception issues
Battery life is great (first booted the phone, charged to 100%, then immediately did a factory reset)
So basically if you're interested in getting this phone, don't listen to all the hype (which almost got me to not get it)
Just make sure you're asking for the latest manufactured date.
(either the date has something to do with it, or i'm just 1 lucky son of a...)
Click to expand...
Click to collapse
can you post pics?

javolin13 said:
Actually i live in gilbert, i picked the phone up in mesa
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Which store? I have to referee out at the Field of Dreams tomorrow and I would not mind swinging by to see if they have any more of these pristine phones

It is at the fiesta mall area around alma school

Not to doubt you, but there's no physical way the phone could leave the production line in Korea, get to a shipping depot, make the trans-pacific trip, get to a T-Mobile distribution center in the U.S., and to a T-Mobile outlet in Arizona in four days.

BarryH_GEG said:
Not to doubt you, but there's no physical way the phone could leave the production line in Korea, get to a shipping depot, make the trans-pacific trip, get to a T-Mobile distribution center in the U.S., and to a T-Mobile outlet in Arizona in four days.
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Why not?
Sent from my LG-P999 using XDA Premium App

i've seen a few devices that were made about a week before we got them in store.
dont think ive ever seen 4 days, but a week i've definitely seen a week a few times.

my phone is 4/12 ill call them and see if there are new ones avail
Sent from my LG-P999 using XDA Premium App

It'd be interesting to see the dates of phones with bad LCD bleeding and issues.
Mine was made on 4/5/2011, going to exchange it before the 30 days for a newer one.

bighulk666 said:
It'd be interesting to see the dates of phones with bad LCD bleeding and issues.
Mine was made on 4/5/2011, going to exchange it before the 30 days for a newer one.
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The phone has a one year warranty. You don't have to worry about the 30 days.

bighulk666 said:
It'd be interesting to see the dates of phones with bad LCD bleeding and issues.
Mine was made on 4/5/2011, going to exchange it before the 30 days for a newer one.
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Thats what I plan on doing I need a confirmation from the store on my correct grace period. I need to know if its 14 or 30. I paid retail so im pushing more towards 30
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charlieb620 said:
Thats what I plan on doing I need a confirmation from the store on my correct grace period. I need to know if its 14 or 30. I paid retail so im pushing more towards 30
Sent from my LG-P999 using XDA Premium App
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I bought mine at retail replaced mine a few days ago cause a scratch and he said I had 30 days from original purchase... So I think you got 30 days...

Curious...how do I tell what the manufacturing date of my phone is?

Man out of all of you guys here i probably have the earliest build date to think of mine was built on 03/31/11 i hope i can get get a up-to-date one with the minor problems fixed :/

wewoapsiak said:
Curious...how do I tell what the manufacturing date of my phone is?
Click to expand...
Click to collapse
Back of the box at the bottom
Sent from my LG-P999 using XDA Premium App

smashpunks said:
I bought mine at retail replaced mine a few days ago cause a scratch and he said I had 30 days from original purchase... So I think you got 30 days...
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Cool. Ill let you guys know in the morning
Sent from my LG-P999 using XDA Premium App

G2X No Longer on T-Mobiles Website

So if you go to T-Mobile's site and search for the G2x the only products that come up are the home dock and the car dock.
Any ideas as to why this could be?
Edit: was told the phone was on backorder via chat with rep. Sounds fishy. Even if the phone were on backorder they would still sell the phone and advise the purchaser that it was on backorder.

http://www.t-mobile.com/shop/Phones/cell-phone-detail.aspx?cell-phone=T-Mobile-G2x-with-Google

Wow
Wow, either they are admitting there are problems and removing it from sale for now or just an error. Gotta swing by a store and see if they still have it.

I notice they advertise it on their main page, but if you go to shop all phones its not there.... very weird. Hopefully they're not ditching out on the phone
Sent from my LG-P999 using XDA App

Interesting.
Sent from my LG-P999 using XDA Premium App

Oh no
jrfaulkin said:
http://www.t-mobile.com/shop/Phones/cell-phone-detail.aspx?cell-phone=T-Mobile-G2x-with-Google
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I can't click the "Add to Cart" button. It's grayed out, can anyone confirm this?
Also, this http://www.tmonews.com/2011/05/has-the-g2x-been-pulled-from-store-shelves-due-to-quality-issues/
I hope it's just an inventory thing. I don't wanna find out there's something wrong with this phone, the fact being the G2x I just bought from Amazon is on it's way now.

tmonews has an article about this now
http://www.tmonews.com/2011/05/has-the-g2x-been-pulled-from-store-shelves-due-to-quality-issues/

If it is a QC issue I wonder what T-Mobile will do about it. Complete refunds or exchanges of similar devices - i.e., Sensation.

I doubt they would drop the product all together or that they will issue refunds or excahnges. My theory is that they might stop sales until a update is released.

mikea3000 said:
I doubt they would drop the product all together or that they will issue refunds or excahnges. My theory is that they might stop sales until a update is released.
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Click to collapse
If they did pull it for QC issues I really hope they do either give me a refund or exchange it for a comparable device (sensation I'm guessing)

Just remember the G1... they pulled it out of the lineup to catch up. Same thing went for the HD2, and a few others. You'll notice the magenta sidekick is in the same boat for upgrades. It's not quality, it's "we way oversold." I confirmed this with a friend that works in a call center.

Omitted !!!!

WoW I'm glad I returned mine, not saying that they wouldn't have taken it back any ways but this is a huge blow. If I were g2x owner I'd take it back today!

I agree with bored PC. Too much sold means no stock to support the user.
Sent from my LG-P999 using XDA App

wondercoolguy said:
WoW I'm glad I returned mine, not saying that they wouldn't have taken it back any ways but this is a huge blow. If I were g2x owner I'd take it back today!
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Why and what phone would we get to replace the g2x when sensation haven't came out yet
Sent from my LG-P999 using Tapatalk

Why do people care so much whether your current phone is on the website or not? I understand people interested in buying it but why do you care if you already have a G2X? You have a T-Mobile and Manufacturer warranty and if you are worried, return the phone.
My phone is far from perfect but yet the G2X is still the best phone I've ever owned. I couldn't care less if they stopped selling it. Might actually be cool to have a limited edition phone

mobilehavoc said:
Why do people care so much whether your current phone is on the website or not? I understand people interested in buying it but why do you care if you already have a G2X? You have a T-Mobile and Manufacturer warranty and if you are worried, return the phone.
My phone is far from perfect but yet the G2X is still the best phone I've ever owned. I couldn't care less if they stopped selling it. Might actually be cool to have a limited edition phone
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Click to collapse
Ur obviously not getting the point here. If they pulled the device for Qc issues and they push out new versions or fixed devices then ppl who already have the phone that has issues want to know if they can get a replacements. You have the device and it mysteriously disappears from tmo site, wouldn't I concerned that ur device is faulty
Sent from my LG-P999 using Tapatalk

just spoke to TMO, they said they have no information about it but I spoke to an account specialist in customer loyalty and asked if it does turn out to be true would they offer refunds or replace the phone, they said yes they would if it ends up to be true. They would either repair it, replace it(Guess when they fix the issues) or give a like device

Suprah said:
Why and what phone would we get to replace the g2x when sensation haven't came out yet
Sent from my LG-P999 using Tapatalk
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I have an N1 so when I took back my G2x went back to it. I am patient and await the out of come of this craziness to determine wheter I'm going to just wait for the Hercules to come out. I refuse to get another HTC device until they fix their battery consumption issues.

I got stuck on a trip - my G2X battery started getting EXTREMELY hot and eventually would not charge past 20% - and had to go get another phone. No choice, had to have a phone.
TMobile was "kind" enough to replace my battery, despite the fact that the G2x constantly reboots, and has screen bleed.

Screen Bleed Swap out days are over

After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary
Here is the new post that went live today. Bleed Article Pt 2

I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA

jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
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Click to collapse
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's

techboydino said:
After only a single attempt at a warranty replacement I finally got word from TMO today that they will no longer swap handset's for screen bleeding issues. The rep told me that it is now considered a known issue and will not swap anymore phones because they know that the new one will have the same issues as well. I asked if she knew anymore information about it and she said the only thing that they know is that LG is working on a permanent fix.
I asked if that meant a new handset for those with the screen issue and of course she did not know but also stated that the fix/replace/repair is definitely a hardware problem and LG is expected to make right on it. So for now Ill deal with random reboots, shutdowns, and crappy battery until the update. I'm just curious on how they are going to remedy the situation. Hopefully a release comes out soon at least identifying the issue.
So if you can still trade in then by all means go for it. I have had two reps tell me now that as of the 24th, they no longer exchange due to screen bleed. I didnt push the issue on a new phone cause I like this phone and want to see how it all turns out now that LG has the ball.
I originally posted an article on the issue here at Gear Diary, and have a new updated post going live tomorrow.
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Ha... I've swapped out over 5 Mytouch 4Gs and the best way to go about it is through the chat on their website.
It all depends on the Rep. I read on the MT4G forum they quit swapping out phones for the screen issue with that phone... It's a wash. Depends on who you talk to and how their day is going apparently.
If at first you don't succeed... Call another rep... LOL

unless they notate the account and we get a sweet big red pop up saying DONT DO IT when you walk into a brick and mortar.

jrwingate6 said:
I'd be willing to bet T-Mobile and LG lost money on this phone...I know they lost money by letting me keep mine...HAHA
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Click to collapse
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.

tombaker1 said:
It's really an easy fix.....they just need to limit the backlight output to about 45% of the current max.
The screen bleed will almost never be visible, at that new max brightness. Of course when outside, and you want to kick up the brightness to max....it just won't perform the same.
The Optimus Black is supposed to be the new NOVA screens....I have not bothered to check to see what the bleed complaints are over there. Switching out the G2x to the NOVA screen as an undocumented upgrade would not be out of the question.
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I've heard the Nova displays are supposed to perform good in direct sunlight but Vlad from Engadget said it falls well short of performing well in direct sunlight.
Sent from my HTC Sensation 4G using XDA Premium App

brett_day said:
I bet, this has been a huge farce for both companies, maybe both will come out of this having learnt something though..............yeah right!!!! lol
On another note I did speak with a CSR today her name was Nicole. She told me she could exchange for another if I wanted or she could offer me a nice discount on another phone. I rejected both, I was just trying to fish for information. So maybe the whole we are not replacing news hasn't filtered down to everyone yet, or you just got a rep that is tired of exchanging out G2X's
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Click to collapse
This is totally YMMV with the reps. She had to take some time and look it up in the "knowledge base" and said that she learned something new. It may have just been me but the rude chat representative and now the rep from the phonecall said the same thing. I guess it all depends on how much you push. I was most happy just to know that now it is seen as a legitimate issue by both TMO and LG and am waiting for the resolve.

I just got one swapped out yesterday. They gave me free overnight shipping too. This is like the 5th time, if its not free I guess I'm confident ill get to keep it. You see I learned during my call yesterday that they now charge five bucks for using warranty, that's a change in contract, 30 days to reject the new changes. Even still, I'm on my 5th G2X, completelly unacceptable!
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See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.

Luckily for me, I only had to swap mine once to get a phone without backlight bleed. Even on max, it's hardly noticeable. My first one was horrible, even below 50%. Now, the wait for an update begins.

im getting a replacement but there charging me 20 bucks to do so! i got the shiz end of the deal

Or they could directly seal the screen to the glass like. In the iphone and galaxy s lineup
Sent from my LG-P999 using XDA App

TechnoHippie said:
See this is an example of why t-mobile sucks. They've sold phones that THEY KNOW ARE DEFECTIVE...and won't replace them. I understand it'd be stupid to replace them with another G2X - but they should a) give us our money back or b) exchange it for another phone like the sensation or mytouch4G. The fact that they don't is probably grounds for a lawsuit. If anyone is interested I'm thinking of filing one.
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They are offering the mytouch 4g for exchange. They hard one to get them to do is the exchange to the sensation.
Sent from my LG-P999 using XDA App

Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App

PrettyPistol555 said:
Offered a g2x or sidekick. Guess I'm getting another g2x...
Sent from my LG-P999 using XDA App
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Please look at the date of the last post before reviving dead threads.

People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App

PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
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no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...

PrettyPistol555 said:
People r still having to swap out the phones, so it is still relevant.
Sent from my LG-P999 using XDA App
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Agreed.
JHaste said:
no... nobody cares... its one thing to revive on that is weeks old its another to revive one that is 6 months old...
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You're rude all over the G2x section. Why so angry?
ZeroTNightmare said:
The screen bleed thing is a thing of the past
Sent from my LG-P999 using XDA App
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Not necessarily. If you bring up prices in asking for a replacement (i.e. I paid $180 for my G2x and Sensation is now cheaper) they'll frequently feel pressured into sending you one. My brother swapped his out for a Sensation, claimed the Sensy had overheating problems, and got a replacement MT4G Slide.

When I popped that response into the google narcissism translator, this is what it spit out: i wanted to post something that offers zero value to this thread, xda, or anyone else in this world. As a matter of fact, I wanted to post something that has zero value for a single thing on this entire earth, outside of puffing up my ego. I'm so thankful I have avenues such as the internet to sharpen and feed my narcissism. I'm so full now.. I'm so happy. I feel great. Wow, it's like a drug. I hope someone argues with my stance so I can keep getting fed....

tmobile: a new model of the g2x?

So im on the phone with cs right now, doing a battery exchange, and the rep tells me if i had wanted to exchange my phone, i would get a new model that would be improved? odd news... is it just the rep spitting random nonsense?
my current one is the lg-p999dw

You picked the new model?
Sent from my LG-P999 using XDA App

You will get one with 2.3.3 and July baseband - period!
Sent from my LG-P999 using XDA Premium App

sadly no, my idiot rep transfered me to the freakin htc line, which made no sense whatsoever even though i reminded her that the g2x was made by lg.... wowtmobilefail.

I just got an exchange that is apparently a refurb (per LG update I have the DMP series). My previous 2 G2x's were new. I was worried that I would get a lemon. My refurb is PERFECT.

you mean dwp?

He probably meant the 2.3.3 OS and new baseband. The hardware is going to be the same.
Remember, cs reps are used to dealing with clueless idiots who legitimately do not know the difference between hardware and software.
Sent from my Nexus 3 using XDA Ultimate App

I still haven't updated to the new baseband. But if TMO came out with a new model for the G2x because the original "were junk" then they'd have a big issue on their hands.
My G2x is fantastic but I would want a piece of the action.
Sadly (or realistically) the rep doesn't know. They hear "updated G2x" and process "new G2x".
Remember, to most people at Tmobile, it is just a job. Most of them aren't phone enthusiasts like us nerds.

player911 said:
Sadly (or realistically) the rep doesn't know. They hear "updated G2x" and process "new G2x".
Remember, to most people at Tmobile, it is just a job. Most of them aren't phone enthusiasts like us nerds.
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too true...; is it possible that lg has fixed the screen bleeds? ive heard rumors that they switched screen providers or something... w/e, im planning to get a replacement anyway, my phone overheats to 104f after a 2 min phone call...

i received my "New" one yesterday. May 20 build date. Afraid to open it LOL.

T-Mobile reps don't know what they're talking about
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ickster said:
i received my "New" one yesterday. May 20 build date. Afraid to open it LOL.
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duuude that realllllllllly sucks.

I work at LG in the service division. There is no new P999. Basically we just reflashed all of our current stock. It was a huge pain. I'm not sure about switching LCD's, but we did switch front case (including window) manufacturers. I'm not sure if it was because of the bleeding, but to be honest, I still see a little bit of bleeding in mine and I'm pretty sure I have the front case from the new manufacturer.

affenzeit said:
I work at LG in the service division. There is no new P999. Basically we just reflashed all of our current stock. It was a huge pain. I'm not sure about switching LCD's, but we did switch front case (including window) manufacturers. I'm not sure if it was because of the bleeding, but to be honest, I still see a little bit of bleeding in mine and I'm pretty sure I have the front case from the new manufacturer.
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well i just got mine today from tmobiles customer service. i did notice a little bit of bleeding but not much at all and i dont see what the big deal is. it doesnt look bad at all and i can only see it if its completely dark in the room and i got the brightness up all the way and it has a black image or using the draw app in the market. so far no reboots for me. i think i got the newer device since i got gingerbread pre installed when i got the phone. i just wish it had the green on the 4g icon and cell service part.
just got rid of the sensation 4g for this g2x and i gotta say it was the best move i ever done. g2x is so much faster then the sensation 4g its not even funny.