After updating OTA the other day (I've always been on stock firmware), my tablet seemed to be working fine. However, once I connect the dock sections of my touchscreen become unresponsive. I can still scroll and click with the touchpad on my dock and parts of the touchscreen still work. This only started happening after the update - without the dock my touchscreen works perfectly (unless I connect the dock first, in which case I need to restart my tablet before the screen works again).
I'm not sure if this is an issue with the update or if anyone else has experienced the same problems. Hopefully someone will know what's up.
Any help is appreciated!
Edit: Was playing around a bit and realized I could "fix" it by locking/unlocking the tablet with the dock connected...so I suppose it's not a hardware issue but rather a problem with the new update.
bamtori said:
After updating OTA the other day (I've always been on stock firmware), my tablet seemed to be working fine. However, once I connect the dock sections of my touchscreen become unresponsive. I can still scroll and click with the touchpad on my dock and parts of the touchscreen still work. This only started happening after the update - without the dock my touchscreen works perfectly (unless I connect the dock first, in which case I need to restart my tablet before the screen works again).
I'm not sure if this is an issue with the update or if anyone else has experienced the same problems. Hopefully someone will know what's up.
Any help is appreciated!
Edit: Was playing around a bit and realized I could "fix" it by locking/unlocking the tablet with the dock connected...so I suppose it's not a hardware issue but rather a problem with the new update.
Click to expand...
Click to collapse
After the 4.2 update, my tablet has also become totally incapable of working with the dock connected.
Everything stops working as soon as I connect it; Seems even worse than what you're experiencing.
I hope Asus knows this, because I am sure it has to do with their update, not my tablet
Mmmmhh... So far for quality control? I really do feel f r you guys, asn many of you will not have been able to unlock, and therefore cannot go the custom route. (Especially sad for you, adelancker, since your tablet was unlocked originally!)
You tried a complete system reformat. Restore to Factory?
KinetiClutch said:
You tried a complete system reformat. Restore to Factory?
Click to expand...
Click to collapse
with the dock connected? You can't
Without the dock connected, yes, and got no results
Hahaha, Asus really messed up good.
@MartyHulskemper I have been able to unlock after a lot of whining!
But still, the problem originated from before the unlocking itself...
But you might have given me an idea!!!!
I can try and:
1) make a nandroid
2) go back to 4.1 Cromi
3) connect the dock: see if that works
and then try to
4) flash 4.2 Cromi-X on it with the dock connected.
Maybe that'd help?
adelancker said:
After the 4.2 update, my tablet has also become totally incapable of working with the dock connected.
Everything stops working as soon as I connect it; Seems even worse than what you're experiencing.
I hope Asus knows this, because I am sure it has to do with their update, not my tablet
Click to expand...
Click to collapse
bamtori said:
After updating OTA the other day (I've always been on stock firmware), my tablet seemed to be working fine. However, once I connect the dock sections of my touchscreen become unresponsive. I can still scroll and click with the touchpad on my dock and parts of the touchscreen still work. This only started happening after the update - without the dock my touchscreen works perfectly (unless I connect the dock first, in which case I need to restart my tablet before the screen works again).
I'm not sure if this is an issue with the update or if anyone else has experienced the same problems. Hopefully someone will know what's up.
Any help is appreciated!
Edit: Was playing around a bit and realized I could "fix" it by locking/unlocking the tablet with the dock connected...so I suppose it's not a hardware issue but rather a problem with the new update.
Click to expand...
Click to collapse
Did you apply the update with the dock detached?
Have you tried rebooting with the dock attached? If that does not solve it, I would reflash the last update with the tablet docked.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
berndblb said:
Did you apply the update with the dock detached?
Have you tried rebooting with the dock attached? If that does not solve it, I would reflash the last update with the tablet docked.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Click to expand...
Click to collapse
The update was applied without the dock. I tried a factory reset to no avail - although, cold-booting a few times seemed to make the problem less frequent. Restarting with the dock connected had no effect.
Strangely enough, I noticed the system bar lock was enabled by default (it was disabled before the update), once I disabled it again I noticed an immediate difference in the performance of my tablet. Much less frequent lag/unresponsiveness with the dock connected - No idea why this would make a difference though
berndblb said:
Did you apply the update with the dock detached?
Have you tried rebooting with the dock attached? If that does not solve it, I would reflash the last update with the tablet docked.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Click to expand...
Click to collapse
I can say that I did that update to 4.2 without dock, I am afraid.
I have tried rebooting, but it just won't boot as long as the dock's connected...
I have the same thing* . Tried many things hard reset, cold boot, downgrade..but unfortunately nothing helps :/
Now I want to drain completely battery-especially in mobile dock
*The same thing means tablet is unresponsive when dock connected(I can't: boot with it, lock scren, neither make factory reset)
Fortunetly I still have warranty, but can't give it now, because I need it for holidays. So did you find something that could help me?
Temporary solution is downgrade to 4.1(10.4.2.20), then it doesn't lag and I can use USB port so I can have keyboard and mouse, but this isn't mobile solution.. (sometimes it also charges from dock-I think when tablet battery is below 90% , but when dock is connected to charger, then it charges whole time)
I don't remember if I made update with or without dock connected.
Related
Hi guys,
I read about the keyboard isssues the transformer had. Like battery issues, trackpad issues, etc. For some of these issues it has to be send to Asus.
Recently I got one from a mate in the US, and I'm in China, so assume I cannot be helped in China (seriously, its next to impossible to get after market help in China).
So, are there firmware updates that resolve these issues before they become apparent, or do I really need to send it to asus for modification? Or have Asus addressed some of these issues already in the docks? If so, from what S/N onwards is this the case?
the one real issue is the dock prevents the tablet from going into deep sleep. so if you don't have battery issues with the dock, you don't need to modification. this "fix" however requires that you send the dock to asus.
i don't know what other issues you're talking about (you might want to be more specific)...but the only other consistent complaint with the keyboard is the lag when using in stock browser. this is a software issue, and not one with the dock.
Sent from my Transformer TF101 using Tapatalk
ok, thx. So deep sleep, is this doen automatically? is that the problem, or is it also present when I short-click the power button to switch off the display?
For teh other issues, yes, i think it was related to lag, an inresponsiveness. but if this is in-browser, an dnot a dock issue, then I'm not concerned.
i'm a bit confused what your question is.
if you're asking about how deep sleep works, then yes, the idea behind it is your TF will automatically go into it after a period of non-interaction, or if you press the power button.
unless of course you have an older dock...which prevents that from happening.
if you're asking if the fix is done automatically, no. you have to send the dock to asus because the fix is a hardware installation.
Sent from my Transformer TF101 using Tapatalk
ok, that answers my question. I always use the power button to switch teh screen off.
I have a problem with my dock : after putting the tablet into sleep with the power button while docked, I close the netbook. As soon as it is closed the screen lightens on (so it's no more sleeping and will undoubtly suck up on battery).
I think I already read a post about someone having the same problem, but I can't find it.
Hi,
I have a TF700T completly stock without root and upgraded the firmware to the most recent one .18 with the dock attached and it went successfully.
After this the dock does not appear as connected on asus notifications, keyboard does not work, neither does battery get recognized on battery widgets.
When connected to the AC adapter there is no light indicating charging on the dock and also does not appear on the tablet if connected to the dock.
The AC adapter shouldn't be the problem as it charges correctly the tablet and another similar dock.
Also tried to reinstall the download firmware through MicroSD and several cold boots and data wipes, with the dock attached, but got no resolution to the problem.
Tried to exchange it on the supplier, FNAC, since it has less than 30 days but they didn't exchange as they invoke it has scratches (2 or 3 millimeters very lightly).
Now I was trying to avoid sending it to warranty as it is brand new and wouldn't like to be deprived of it.
Can anyone help?
terribell said:
Hi,
I have a TF700T completly stock without root and upgraded the firmware to the most recent one .18 with the dock attached and it went successfully.
After this the dock does not appear as connected on asus notifications, keyboard does not work, neither does battery get recognized on battery widgets.
When connected to the AC adapter there is no light indicating charging on the dock and also does not appear on the tablet if connected to the dock.
The AC adapter shouldn't be the problem as it charges correctly the tablet and another similar dock.
Also tried to reinstall the download firmware through MicroSD and several cold boots and data wipes, with the dock attached, but got no resolution to the problem.
Tried to exchange it on the supplier, FNAC, since it has less than 30 days but they didn't exchange as they invoke it has scratches (2 or 3 millimeters very lightly).
Now I was trying to avoid sending it to warranty as it is brand new and wouldn't like to be deprived of it.
Can anyone help?
Click to expand...
Click to collapse
Have you tried to factory reset then downgrade back to .30 see if the dock is working?
Is it possible to downgrade without unlocking/rooting?
I thought downgrade was blocked...
terribell said:
Is it possible to downgrade without unlocking/rooting?
I thought downgrade was blocked...
Click to expand...
Click to collapse
Nope you can downgrade without unlock or root.
buhohitr said:
Nope you can downgrade without unlock or root.
Click to expand...
Click to collapse
In that case, since the tablet has less than one month, I believe the sensible option is to send it back to Asus..
Sorry, I misread your quote.
Is the procedure the same as to reinstall the firmware through recovery?
terribell said:
In that case, since the tablet has less than one month, I believe the sensible option is to send it back to Asus..
Click to expand...
Click to collapse
You probably did not understand my suggestion; you DON'T NEED to UNLOCK or ROOT to downgrade. You CAN downgrade your device to .30
Here is the instruction:
http://forum.xda-developers.com/showthread.php?t=1925230
Only take you about 20min.
buhohitr said:
You probably did not understand my suggestion; you DON'T NEED to UNLOCK or ROOT to downgrade. You CAN downgrade your device to .30
Here is the instruction:
http://forum.xda-developers.com/showthread.php?t=1925230
Only take you about 20min.
Click to expand...
Click to collapse
Thanks for the help, I'll try it now.
No luck still...
Downgraded to .16 and no dock, after that downgraded to .30 and still no dock.
I don't know what else to try,maybe it really needs to be checked by Asus.
Thanks for the help anyway.
terribell said:
No luck still...
Downgraded to .16 and no dock, after that downgraded to .30 and still no dock.
I don't know what else to try,maybe it really needs to be checked by Asus.
Thanks for the help anyway.
Click to expand...
Click to collapse
I assumed you probably tried to reseat the tablet and the dock already, at this time, I believe you should give Asus tech support a call and if they can't help you they are going to give you RMA to send in for repair. Good luck.
I already called them this morning and they are going to pick it up tomorrow at my place.
Was just trying one last shot in order to avoid sending it back.
I reset the tablet with the dock attached, is there another method just to reset the dock?
terribell said:
I already called them this morning and they are going to pick it up tomorrow at my place.
Was just trying one last shot in order to avoid sending it back.
I reset the tablet with the dock attached, is there another method just to reset the dock?
Click to expand...
Click to collapse
Nope, I think you're good to go. Good luck!
Same thing here. Down graded to .30 and no dice.
Did it also happen after the firmware upgrade?
Mine is already with the courier to be returned.
Good luck with yours.
terribell said:
Did it also happen after the firmware upgrade?
Mine is already with the courier to be returned.
Good luck with yours.
Click to expand...
Click to collapse
Yup. Since it is the tf201 dock from when I exchanged my prime, I am going to try and swap it for a new dock under manufacture warranty.
Hi,
I just got my Infinity for a few days but there is an annoying problem.
Sometimes it shut it self down automatically and doesn't wake up by pressing neither holding the power button. The reset hole was my only way to get it start up again.
My pad is running on the latest update from ASUS, which is 10.4.4.18 and everything is stock. I haven't unlocked the boot loader, rooted or anything.
I contacted ASUS and they just told me to do a factory reset or suggest that my pad has a hardware problem.
Please help me out!
Thank you!
Have you tried a factory reset? It's probably good advice right now..
I did but it still shut down automatically
I'm thinking about rooting and try the custom roms if it help
Did you have the shutdown bug when you first got your tablet?
From a tablet running CleanROM 2.3
My advice would be to do a factory reset and see if you have the problem before loading *any* apps. This will rule out an app issue causing your problems.
If it still happens without any third-party apps loaded, then I would exchange it (or RMA it if you can't exchange it).
Remember, once you unlock the bootloader (which is required to load custom ROMs), you warranty will be void. So make sure it's not a hardware problem before trying custom ROM's...
Yes, it's a real PIA to do this (factory reset, test before loading any apps, etc), but it's really the only way to determine if it's a hardware problem or not...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I agree with what jtrosky said. Factory reset and don't install any apps (besides from the ones already pre-loaded). If it still is shutting down then it's probably a hardware issue and I would get it exchanged.
TF700T shuts down when docked
I've had my TF700T for about 2 months now.
I first experienced this shutting down problem about 3 weeks into using it (was under 9.4.5.26 at the time I think).
It appears this occurs only when the tablet is docked and I close the lid (as someone else stated in another short thread).
I've since had all the OTA updates up to 10.4.4.20 and the problem persists.
* A factory reset does not help: I did a few today and did not install anything
* I tried different combinations of settings (mobiledock battery saving mode on or off, disconnect network during sleep on or off...)
* I tried with dock battery empty or charged
I just have to close the lid, wait for 2mn and it's down.
I usually restart the tablet by holding down the power button for like 15s, then again to start so it looks like I first have to force shutdown, then start.
No problem if I don't close the lid and just let it go to sleep.
I'm wondering whether only the tablet, only the dock or both are involved in this.
Current build is 10.4.4.20 (WW)
Pad EC version is PAD-EC20T-0216
MobileDock version is DOCK-EC20N-0207
I suppose I'll try to RMA it
quietseb said:
I've had my TF700T for about 2 months now.
I first experienced this shutting down problem about 3 weeks into using it (was under 9.4.5.26 at the time I think).
It appears this occurs only when the tablet is docked and I close the lid (as someone else stated in another short thread).
I've since had all the OTA updates up to 10.4.4.20 and the problem persists.
* A factory reset does not help: I did a few today and did not install anything
* I tried different combinations of settings (mobiledock battery saving mode on or off, disconnect network during sleep on or off...)
* I tried with dock battery empty or charged
I just have to close the lid, wait for 2mn and it's down.
I usually restart the tablet by holding down the power button for like 15s, then again to start so it looks like I first have to force shutdown, then start.
No problem if I don't close the lid and just let it go to sleep.
I'm wondering whether only the tablet, only the dock or both are involved in this.
Current build is 10.4.4.20 (WW)
Pad EC version is PAD-EC20T-0216
MobileDock version is DOCK-EC20N-0207
I suppose I'll try to RMA it
Click to expand...
Click to collapse
Before you return it, try to download the full version of .20 , do a factory reset then reflash the full firmware. It fixed my shutdown issue.
thats just normal with our beloved Infinity. It has all kind of shut downs, lags and other stuff. It makes this more personal product.
My also sometimes shut downs when I have it docked and closed the lid. Not very often but sometimes. Makes it kinda exciting if you have alarm on the tablet and never can be quite sure if the pad died during your sleep or will you wake up on time 8)
CandyAndy said:
thats just normal with our beloved Infinity. It has all kind of shut downs, lags and other stuff. It makes this more personal product.
My also sometimes shut downs when I have it docked and closed the lid. Not very often but sometimes. Makes it kinda exciting if you have alarm on the tablet and never can be quite sure if the pad died during your sleep or will you wake up on time 8)
Click to expand...
Click to collapse
The things you mention are *certainly* not "normal"! If they are constantly happening, I'd guess that you have a faulty device. I have *never* had a single random reboot, sleep of death or any type of "automatic" shutdown or reboot and I've owned the device since it was released...
Just wanted to make others well aware that none of this is "normal"!!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
well, for the past few days I could reproduce the shutdown / sleep of death 100% of the time... today the tablet stays awake. I have not changed anything since...
Not too confident for the future though...
Since last post the sleep of death has come back. I have tried reflashing the full 10.4.4.20 firmware to no avail.
A friend of mine with a Prime says she has the same thing, but only when the dock is completely discharged.
I have a feeling it appears on mine as soon as the dock has charged the tablet at least once since last full charge. My testing was not consistent enough to confirm that though.
Anyway, I applied today for a repair with my local reseller (Darty) who categorized that as "firmware fault"...
Now it's wait and see
Shutdown/Freeze problem without dock
I have been having the same problem and I'm not using the keyboard dock... I think the tablet just freezes thought since I have to hold the power button for more then 15 seconds to power it back on.... I'm also on the latest 10.4.4.20 firmware.
I think I'm just going to exchange it for another one since it doesn't seem to affect every TF700 device out there....
Got mine back 2 days ago... and sent again back today to my reseller's warranty service.
The ineffective solution was a firmware flash, which I had tried times over anyway.
This time I had the opportunity to demo the trouble at the counter.
Waiting for next try.
forward to asus
Just for the record, my reseller's support service was apparently not able to find the root cause and reported they've sent the device to Asus today.
Waiting for more news!
so I got my Infinity back two days ago.
The tablet has been in my reseller's hands, then sent to Asus in Czech Republic.
I have no idea what has been done... and the fault is still there, though the sleep of death does not appear all the time... only a lot.
Only things I did since I got it back were: connect to a wireless network, OTA-update to latest build, connect my Google account and update pre-installed apps.
My reseller says "no fault found", which is obviously their latest observation (after they got it back from Asus), not the full story (they wouldn't have RMAed it otherwise).
The RMA number on the box gives no result on Asus' website.
I guess I'll have to send it back again... or check other exchange options.
end of that story
After 4 trips to my reseller, 2 trips to the Czech Asus service center and a total 81 days in repair shop, somebody finally acknowledged something was faulty and "some parts were replaced".
Finally got rid of that "dies on dock" problem.
Wow!
This has been quite a trek for you.
You have really stayed in there with your problem.
Thank you for the updates!
:good:
well, the riddance of my original problem was the good part. Other problems arose:
Now I occasionally see the infamous black line I had never seen before.
and I can't unlock, which might be related to having had RMA as stated several times in this and other transformers forums.
anyway, that's another story.
thanks for the support.
Hello. I just bought a new mobile dock for my TF700 and it isn't working right. When the tablet is inserted it works fine. When I close the lid for a while and the tablet goes to sleep, it wakes up properly but the dock isn't recognized until I remove the tablet and reinsert. Is there a setting or button I'm supposed to hit as this doesn't seem right? Any help would be appreciated.
mikeynavy1 said:
Hello. I just bought a new mobile dock for my TF700 and it isn't working right. When the tablet is inserted it works fine. When I close the lid for a while and the tablet goes to sleep, it wakes up properly but the dock isn't recognized until I remove the tablet and reinsert. Is there a setting or button I'm supposed to hit as this doesn't seem right? Any help would be appreciated.
Click to expand...
Click to collapse
This never happened to me
Maybe you could try to uncheck the battery saver option for the keyboard dock, if that'd resolve the problem, but I think that it may be better to swap it for another if you still have the chance.
If not, contact Asus' Repair Services, they should fix this for free, even if you are unlocked.
mikeynavy1 said:
Hello. I just bought a new mobile dock for my TF700 and it isn't working right. When the tablet is inserted it works fine. When I close the lid for a while and the tablet goes to sleep, it wakes up properly but the dock isn't recognized until I remove the tablet and reinsert. Is there a setting or button I'm supposed to hit as this doesn't seem right? Any help would be appreciated.
Click to expand...
Click to collapse
Make sure you are securely putting the tab in the dock. Alot users got this because the two weren't securely put together. Make sure you hear a click when you do this.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Hi,
My TF300T stopped responding to my touches and has some ghost touches now occurring just under the ASUS logo in the bezel. Has anyone else experienced this and can offer a fix? Is this a shot digitizer?
FYI, I've tried a cold start, cleaning the screen, and resetting the tablet using the small hole on the left. None of those worked. The track pad still works so I can still use the tablet as a netbook, but that sucks.
Any other suggestions?
DoughMucker said:
Hi,
My TF300T stopped responding to my touches and has some ghost touches now occurring just under the ASUS logo in the bezel. Has anyone else experienced this and can offer a fix? Is this a shot digitizer?
FYI, I've tried a cold start, cleaning the screen, and resetting the tablet using the small hole on the left. None of those worked. The track pad still works so I can still use the tablet as a netbook, but that sucks.
Any other suggestions?
Click to expand...
Click to collapse
Please look at this thread http://forum.xda-developers.com/showthread.php?t=2021701!
ebonit said:
Please look at this thread http://forum.xda-developers.com/showthread.php?t=2021701!
Click to expand...
Click to collapse
I've tried all the fixes in that thread. And in that thread, their screens still work for them ... mine doesn't at all.
FYI, I also don't use a screen protector
DoughMucker said:
I've tried all the fixes in that thread. And in that thread, their screens still work for them ... mine doesn't at all.
Click to expand...
Click to collapse
I can understand. There is also a lot of trash in that thread and no convincing solution except via RMA from Asus. It's still a mystery!
I don't know what rom do you use and what recovery. What do you think about format data (not wipe or factory reset) and then a clean reinstallation of your current rom. If it is a soft ware problem it might be solved. If not it might surly be a hard ware problem. That means to swap the touch screen. On the other hand before realize such a decision you could try get back to the last Asus stock rom JB and look what happened then. Trial and error is the only way to figure out the cause in order to solve it. Please keep us posted whatever you are going to try. Thanks!
I'm using KatKiss MM v28 and Kang TWRP 2.8.7.2. I launched TWRP, but was unable to use either the touchscreen nor trackpad. The trackpad is unsupported in the version I use, I guess. I suspect this is a hardware issue as the touchscreen didn't work in TWRP.
I'm travelling now and don't have a suitable place to open up the tablet to look for loose connections. I'll do that when I get home.
DoughMucker said:
I'm using KatKiss MM v28 and Kang TWRP 2.8.7.2. I launched TWRP, but was unable to use either the touchscreen nor trackpad. The trackpad is unsupported in the version I use, I guess. I suspect this is a hardware issue as the touchscreen didn't work in TWRP.
Click to expand...
Click to collapse
Regarding your suspicion about the track pad support I may tell you the inverse. I'm also using #28 and the same TWRP like you. The track pad of the dock works fine and the USB mouse as well either wireless or with cable. I have tried both.
ebonit said:
The track pad of the dock works fine and the USB mouse as well either wireless or with cable. I have tried both.
Click to expand...
Click to collapse
Hmm. I wonder if the ghost touches are interfering with the trackpad. I'll try a USB mouse when I'm back at home. Thanks for confirming they work in TWRP.
Tried a USB mouse in TWRP. It works. Flashed v29, but the issue remains. I may try formattig data later.
I took the back off the tablet and disconnected a couple connections on the digitizer. I first disconnected the two smaller ribbon cables. The ghost touches remained after rebooting. I then disconnected the larger cable above them and the ghost touches stopped.
I think I'll look into a replacement digitizer.