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[Q] Can/should I send my TF to ASUS for repair and its rooted

Hello everyone,
Just realized that it appears my screen is dead. Have been charging my TF but there is no response when turning it on or attempting to use it. I have tried different outlets and still the same result. When I plug the usb into the computer it recognizes the drivers and attempts to install them. To me this means that the unit is on but the screen is not. Since I have a rooted version, I do not want to take back to Best Buy to exchange it. I have contacted Asus and they said since it is under warrenty I can send it in for repair. My question is, since it is rooted and I can not access/use my TF, I can not restore it to stock. Will this be a probably? IF they replace the screen I will still have my rooted TF but Im not sure what they will do once they recognize that it has been rooted (using Prime Rom so as soon it starts you notice it different/rooted). Is there another way anyone knows i can unroot my TF since i have no access to the screen. Thanks.

If Best Buy will let you exchanged it I would go that route. See if they have any B60 or older if not than send to Asus

baseballfanz said:
If Best Buy will let you exchanged it I would go that route. See if they have any B60 or older if not than send to Asus
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They wont let me exchange it because I bought it is after the 30 day return policy and I got it on sale (using the Staples $100 off coupon that was offered) They said that I could return the TF and my extended warrenty and get refund but I would only get the 300 I paid and would need to pay the difference to get a new one. I was thinking of going thru ASUS but I didnt know what will happen if they see that the TF has been rooted. Im pretty sure they will void the warranty but Im not sure what that means to me (they wont return, need to pay money repair it, etc)

You can try to stock-nvflash it while the screen is dead. I got this problem too and my TF couldnot go thru with nvflash. I had no choice but returned it (rooted) and they fixed it without problem.

Thanks Hype! How did you stock-nvflash if the screen is dead? Glad that it worked for you (sending it in rooted). I am hoping that the same will be for me. Again thanks for your input.

elosogrande7076 said:
Thanks Hype! How did you stock-nvflash if the screen is dead? Glad that it worked for you (sending it in rooted). I am hoping that the same will be for me. Again thanks for your input.
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Click to collapse
Stock nvflash only requires that you can enter apx mode. Just go into apx mode, plug your tf into pc, and nvflash away.

Keyboard dock produces smoke or fire

When I attach my keyboard dock to the TF300T, I get smoke and a little bit of fire and the tablet turns off. I detach the keyboard and the tablet works fine after turning it back on. I've tried this a handful of times and every time the tablet turns off, the last time it made smoke again.
So I need to send them both in I presume, but I have an unlocked bootloader. So even though I've messed with the software does that void the warranty for hardware problems too? Would flashing a different ROM do anything about that? I'm on Skang Jellybro.

unlocking voids warranty as warned by Asus.
i would send it anyway to warranty service.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app

hel yeah mate send it to asus as that is crazy dangerous

Sorry I should clarify my question. I know I can't re-lock my bootloader, would changing roms somehow change the voltage at the connector

tootallteeter said:
Sorry I should clarify my question. I know I can't re-lock my bootloader, would changing roms somehow change the voltage at the connector
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Click to collapse
Probably not but I'd flash stock before sending and you can check the result on the dock before you ship.

tootallteeter said:
When I attach my keyboard dock to the TF300T, I get smoke and a little bit of fire and the tablet turns off. I detach the keyboard and the tablet works fine after turning it back on. I've tried this a handful of times and every time the tablet turns off, the last time it made smoke again.
So I need to send them both in I presume, but I have an unlocked bootloader. So even though I've messed with the software does that void the warranty for hardware problems too? Would flashing a different ROM do anything about that? I'm on Skang Jellybro.
Click to expand...
Click to collapse
I have been Looking into the Purchase of the Dock for my TF300T but have been hesitant because of issues with the screens cracking and Now I see that Amazon is No Longer offering the Dock for sale pending an investigation of this item,which maybe for the flaming/smoking Keyboard.
I don't think the Fact that you Unlocked the Bootloader on your TF300T would have an effect on you Keyboard Dock Warranty.
Seems many are having this concern, Many Review at Amazon are about flaming/smoking keyboards and it seems its with the Dock itself and not the tablet.
Amazons Statement:
Item Under Review
While this item is available from other marketplace sellers on this page, it is not currently offered by Amazon.com because customers have told us there may be something wrong with our inventory of the item, the way we are shipping it, or the way it's described here. (Thanks for the tip!)
We're working to fix the problem as quickly as possible.

[Q] ***HELP*** Transformer won't turn on.

My transformer will not turn on. I used it a couple days ago but don't remember if I fell asleep or powered down. I went to turn back on this morning but there is no response. If I plug in the charger I can see the light come on. Also if I hold the power button it will give a quick vibrate after about 10 seconds. Has anyone else had this problem?
Its rooted and unlocked. Any help is appreciated, thanks in advance for your time.
I forgot to mention that there is nothing being displayed on the screen at anytime whatsoever...

cabo8243 said:
My transformer will not turn on. I used it a couple days ago but don't remember if I fell asleep or powered down. I went to turn back on this morning but there is no response. If I plug in the charger I can see the light come on. Also if I hold the power button it will give a quick vibrate after about 10 seconds. Has anyone else had this problem?
Its rooted and unlocked. Any help is appreciated, thanks in advance for your time.
I forgot to mention that there is nothing being displayed on the screen at anytime whatsoever...
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Click to collapse
Try cold booting it? Turn it off and then turn it on while holding the volume down button.
Try connecting it to your laptop, see if detects it???
Maybe its a software app thing?

rickymh19 said:
Try cold booting it? Turn it off and then turn it on while holding the volume down button.
Try connecting it to your laptop, see if detects it???
Maybe its a software app thing?
Click to expand...
Click to collapse
Already tried both. Problem is, is that there is no way to see if the device is even powered on... The battery meter on the screen doesn't even show up when its plugged in/charging...

Wow....that sucks.
If your computer doesnt detect it, then idk what you could do.... cuz if it did, then you could try to use adb to try and restarting t.
It sucks that its unlocked or i would have said to just contact asus to get it replaced.
Other than that, its hard to say...sorry man.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD

Mine did the same thing today. Hold down Power, Volume Down, and Volume Up for a few seconds to force a reboot. It got mine going.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app

Tried hitting the reset? It's in the little pinhole above the hdmi.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

Held down power, volume down, and volume up at the same time.
Then tried the paper clip in the reset button by the hdmi input.
Then I tried both ideas again with the charger plugged in....
Frustrating. Unless someone has anymore ideas I may just try and send it in. Hopefully they cant tell if its been unlocked or not because nothing is being displayed..

cabo8243 said:
Held down power, volume down, and volume up at the same time.
Then tried the paper clip in the reset button by the hdmi input.
Then I tried both ideas again with the charger plugged in....
Frustrating. Unless someone has anymore ideas I may just try and send it in. Hopefully they cant tell if its been unlocked or not because nothing is being displayed..
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Click to collapse
You can't send to ASUS when you use unlock tool they get your S/N and save it in case something like this happens. The only way I can see around this would be if you bought it at a Best Buy. They maintain 1 year manufacturer warranties if you bought from them so you could feasibly take to geek squad/Customer service and say it just stopped working. They wouldn't have record that you unlocked the tab. You would most likely need the receipt or some confirmation you bought it there though. Good luck.

Sorry friend, seems like you are in real trouble. I had a very similar problem, my only solution was to exchange it:
http://forum.xda-developers.com/showthread.php?t=2203565
As you have unlocked yours, the warranty is no longer valid, and although Asus will fix it, you will have to pay to get it done. Since I'm on my second TF, and it even has had a problem that nearly bricked it, I am simply afraid to unlock it while still within the warranty period.

Might get lucky and see something with it connected to the HDMI port.

neo1738 said:
You can't send to ASUS when you use unlock tool they get your S/N and save it in case something like this happens. The only way I can see around this would be if you bought it at a Best Buy. They maintain 1 year manufacturer warranties if you bought from them so you could feasibly take to geek squad/Customer service and say it just stopped working. They wouldn't have record that you unlocked the tab. You would most likely need the receipt or some confirmation you bought it there though. Good luck.
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Best buy does not honor mfg warranty they tell you to call asus.
I currently have a dead tablet as well.

lafester said:
Best buy does not honor mfg warranty they tell you to call asus.
I currently have a dead tablet as well.
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Click to collapse
They did with my TF201 and this guys TF700 just a month ago http://forum.xda-developers.com/showthread.php?t=2240970

They took back my TF201 in August last year. I was told by BB it was done under the manufacturers warranty. It really does depend on who you talk to and how you approach them with the problem. Several people had to try different BB stores until they found that one person working there that either knew HOW to do it or was willing to take it back.

I had the same problem. Tried all the ideas mentioned above. I then put it on the charger for a day and afterwards it just booted like nothing had happened.
(mine is not rooted or unlocked)

neo1738 said:
They did with my TF201 and this guys TF700 just a month ago http://forum.xda-developers.com/showthread.php?t=2240970
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Click to collapse
TF201 is a different tab and basically BB and asus came to an agreement to take them back. The guy in your link got lucky. Probably only got a trade because of the extreme nature of the defect. Fact is you cannot just go into BB and get a new tablet under mfg warranty.
flhthemi said:
They took back my TF201 in August last year. I was told by BB it was done under the manufacturers warranty. It really does depend on who you talk to and how you approach them with the problem. Several people had to try different BB stores until they found that one person working there that either knew HOW to do it or was willing to take it back.
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Click to collapse
Exactly.
Now for the good news. My tablet came back to life last night after 3 weeks of trying. It was totally dead and wouldn't even vibrate anymore. plugged it in and it actually tried to boot right away but then turned off. Let it charge for a few and tried again and it booted no problem. Battery % is now showing accurately and it has now been running fine for 12 hours.
My problem is I went out and got an HP envy x2 (win8) tab on saturday. Now to decide which to keep... I love the envy but the new quad cores are coming out this fall which should really make it a versatile little laptop. Just don't know if I can live with android now that I have a taste of full win 8.

lafester said:
TF201 is a different tab and basically BB and asus came to an agreement to take them back. The guy in your link got lucky. Probably only got a trade because of the extreme nature of the defect. Fact is you cannot just go into BB and get a new tablet under mfg warranty.
Exactly.
Now for the good news. My tablet came back to life last night after 3 weeks of trying. It was totally dead and wouldn't even vibrate anymore. plugged it in and it actually tried to boot right away but then turned off. Let it charge for a few and tried again and it booted no problem. Battery % is now showing accurately and it has now been running fine for 12 hours.
My problem is I went out and got an HP envy x2 (win8) tab on saturday. Now to decide which to keep... I love the envy but the new quad cores are coming out this fall which should really make it a versatile little laptop. Just don't know if I can live with android now that I have a taste of full win 8.
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Click to collapse
Wouldn't be a problem for me...Asus - Bye bye!:laugh:

I have received a RMA number and will send it in tomorrow. I will post what happens next when I get word from ASUS.

cabo8243 said:
I have received a RMA number and will send it in tomorrow. I will post what happens next when I get word from ASUS.
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Click to collapse
Any updates? My TF700 stopped turning on as well. Same recovery efforts, now waiting on the battery to drain. I unlocked/rooted for cleanrom (faster/better). Worked fantastic till last thursday and it refused to turn on in my college class. This could signal my exit from Android even though I have a lot of money invested in apps.

Impact9 said:
Any updates? My TF700 stopped turning on as well. Same recovery efforts, now waiting on the battery to drain. I unlocked/rooted for cleanrom (faster/better). Worked fantastic till last thursday and it refused to turn on in my college class. This could signal my exit from Android even though I have a lot of money invested in apps.
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Click to collapse
I recieved my tablet back from asus. Appears they swapped motherboards and i have a stock tablet again. No charges to me. Took about two weeks. Of course i will try and root/unlock again.

cabo8243 said:
I recieved my tablet back from asus. Appears they swapped motherboards and i have a stock tablet again. No charges to me. Took about two weeks. Of course i will try and root/unlock again.
Click to expand...
Click to collapse
Good to hear. Aside from the snappier response of cleanrom my biggest issue with the asus firmware was the waste of screen space on the home screen. It had like a 1" border all the way around that you can't put an icon in and that annoyed me the most of all. Been waiting the battery to go completely dead before I send it in just hoping that fixes it.

Touchscreen unresponsive when dock is connected

After updating OTA the other day (I've always been on stock firmware), my tablet seemed to be working fine. However, once I connect the dock sections of my touchscreen become unresponsive. I can still scroll and click with the touchpad on my dock and parts of the touchscreen still work. This only started happening after the update - without the dock my touchscreen works perfectly (unless I connect the dock first, in which case I need to restart my tablet before the screen works again).
I'm not sure if this is an issue with the update or if anyone else has experienced the same problems. Hopefully someone will know what's up.
Any help is appreciated!
Edit: Was playing around a bit and realized I could "fix" it by locking/unlocking the tablet with the dock connected...so I suppose it's not a hardware issue but rather a problem with the new update.

bamtori said:
After updating OTA the other day (I've always been on stock firmware), my tablet seemed to be working fine. However, once I connect the dock sections of my touchscreen become unresponsive. I can still scroll and click with the touchpad on my dock and parts of the touchscreen still work. This only started happening after the update - without the dock my touchscreen works perfectly (unless I connect the dock first, in which case I need to restart my tablet before the screen works again).
I'm not sure if this is an issue with the update or if anyone else has experienced the same problems. Hopefully someone will know what's up.
Any help is appreciated!
Edit: Was playing around a bit and realized I could "fix" it by locking/unlocking the tablet with the dock connected...so I suppose it's not a hardware issue but rather a problem with the new update.
Click to expand...
Click to collapse
After the 4.2 update, my tablet has also become totally incapable of working with the dock connected.
Everything stops working as soon as I connect it; Seems even worse than what you're experiencing.
I hope Asus knows this, because I am sure it has to do with their update, not my tablet

Mmmmhh... So far for quality control? I really do feel f r you guys, asn many of you will not have been able to unlock, and therefore cannot go the custom route. (Especially sad for you, adelancker, since your tablet was unlocked originally!)

You tried a complete system reformat. Restore to Factory?

KinetiClutch said:
You tried a complete system reformat. Restore to Factory?
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Click to collapse
with the dock connected? You can't
Without the dock connected, yes, and got no results
Hahaha, Asus really messed up good.
@MartyHulskemper I have been able to unlock after a lot of whining!
But still, the problem originated from before the unlocking itself...
But you might have given me an idea!!!!
I can try and:
1) make a nandroid
2) go back to 4.1 Cromi
3) connect the dock: see if that works
and then try to
4) flash 4.2 Cromi-X on it with the dock connected.
Maybe that'd help?

adelancker said:
After the 4.2 update, my tablet has also become totally incapable of working with the dock connected.
Everything stops working as soon as I connect it; Seems even worse than what you're experiencing.
I hope Asus knows this, because I am sure it has to do with their update, not my tablet
Click to expand...
Click to collapse
bamtori said:
After updating OTA the other day (I've always been on stock firmware), my tablet seemed to be working fine. However, once I connect the dock sections of my touchscreen become unresponsive. I can still scroll and click with the touchpad on my dock and parts of the touchscreen still work. This only started happening after the update - without the dock my touchscreen works perfectly (unless I connect the dock first, in which case I need to restart my tablet before the screen works again).
I'm not sure if this is an issue with the update or if anyone else has experienced the same problems. Hopefully someone will know what's up.
Any help is appreciated!
Edit: Was playing around a bit and realized I could "fix" it by locking/unlocking the tablet with the dock connected...so I suppose it's not a hardware issue but rather a problem with the new update.
Click to expand...
Click to collapse
Did you apply the update with the dock detached?
Have you tried rebooting with the dock attached? If that does not solve it, I would reflash the last update with the tablet docked.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD

berndblb said:
Did you apply the update with the dock detached?
Have you tried rebooting with the dock attached? If that does not solve it, I would reflash the last update with the tablet docked.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
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Click to collapse
The update was applied without the dock. I tried a factory reset to no avail - although, cold-booting a few times seemed to make the problem less frequent. Restarting with the dock connected had no effect.
Strangely enough, I noticed the system bar lock was enabled by default (it was disabled before the update), once I disabled it again I noticed an immediate difference in the performance of my tablet. Much less frequent lag/unresponsiveness with the dock connected - No idea why this would make a difference though

berndblb said:
Did you apply the update with the dock detached?
Have you tried rebooting with the dock attached? If that does not solve it, I would reflash the last update with the tablet docked.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Click to expand...
Click to collapse
I can say that I did that update to 4.2 without dock, I am afraid.
I have tried rebooting, but it just won't boot as long as the dock's connected...

I have the same thing* . Tried many things hard reset, cold boot, downgrade..but unfortunately nothing helps :/
Now I want to drain completely battery-especially in mobile dock
*The same thing means tablet is unresponsive when dock connected(I can't: boot with it, lock scren, neither make factory reset)
Fortunetly I still have warranty, but can't give it now, because I need it for holidays. So did you find something that could help me?
Temporary solution is downgrade to 4.1(10.4.2.20), then it doesn't lag and I can use USB port so I can have keyboard and mouse, but this isn't mobile solution.. (sometimes it also charges from dock-I think when tablet battery is below 90% , but when dock is connected to charger, then it charges whole time)
I don't remember if I made update with or without dock connected.

Wierd random clicks/touches. Fixable or a warranty job?

I bought my wife an XT1039 a couple of days ago to replace her aging Galaxy Nexus but it's started exhibiting a strange issue whereby it's clicking items of its own accord, resulting in all kinds of weird behaviour. I found a single thread about it on Reddit where people were suggesting to use a different charger but that's all that Google could come up with.
Any chance this is a known issue that can be fixed in software? A new kernel maybe? Hoping I can avoid returning it and having to reinstall everything all over again!
Thanks for any advice.

I have also seen a charger cause such issues. Also update to 4.4.4 if you can.

lost101 said:
I have also seen a charger cause such issues. Also update to 4.4.4 if you can.
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Click to collapse
Wouldn't be such an issue if it actually came with a charger. It's on 4.4.4 already so I think I'll take it back. Now to find out if it's possible to re-lock the bootloader...

Noiz said:
Wouldn't be such an issue if it actually came with a charger. It's on 4.4.4 already so I think I'll take it back. Now to find out if it's possible to re-lock the bootloader...
Click to expand...
Click to collapse
I was hoping 4.4.4 would solve the issue; obviously not. I think it's to do with the phones sensitivity to certain voltage / current. Any brand name / semi-decent charger should be fine. I have only seen it happen with a cheap generic usb cable.
You can't undo bootloader unlock. OEM relock is only superficial and Motorola will know immediately if you have ever unlocked the bootloader.

As a last ditch attempt before returning it I installed the latest CM11 nightly, and while it's too late to know for sure whether it's helped, it's so far so good. And this is after an overnight charge using the same charger as before.

Just to be clear, the issue I experience was only while usb cable was connected.

lost101 said:
Just to be clear, the issue I experience was only while usb cable was connected.
Click to expand...
Click to collapse
This seemed to manifest after a charge (though it might have been during too). That said CM11 does appear to have fixed it. It's been a few days now with no issues.

Bumping just to keep anyone lurking in the loop. The issue reappeared after a day or so, so I wiped, reinstalled stock and attempted to relock the bootloader. One part wouldn't flash properly (ironically, I think it was the bootloader itself) so I couldn't actually lock it. Instead I just flashed over the warning message with a Powered by Google splash screen and took it back to Tesco. The guy there was happy to exchange it and the new one has been absolutely fine.