Related
So I have a US Transformer, did the 4/23 OTA update a couple days ago. Everything works fine. Haven't even rooted yet because I was holding off for a little bit. Then today I was switching wallpapers, it rebooted, now it gets to the lockscreen and wont register finger touches So it's just stuck on the lockscreen. Haha. Currently searching the forums if anyone else has had this problem, but just wanted to rant.
Going through stock recovery, currently wiping data, hopefully it will restore to usable state **Crosses fingers**
I find it odd that you used so many smiles on such a horrible situation.
It's doubt it's bricked. Use the force power off method (10-12sec power button hold). Then wait 30 secs, restart (5-6 power button hold), then disable the lockscreen if it boots. Repeat this a few times, if still no joy RMA it.
doronster195 said:
I find it odd that you used so many smiles on such a horrible situation.
Click to expand...
Click to collapse
Eh it sucks yes, but I'm being hopeful something I try will work to fix it instead of sending it back to ASUS / returning it, and waiting 50 million years for a replacement.
stuntdouble said:
It's doubt it's bricked. Use the force power off method (10-12sec power button hold). Then wait 30 secs, restart (5-6 power button hold), then disable the lockscreen if it boots. Repeat this a few times, if still no joy RMA it.
Click to expand...
Click to collapse
How can I disable the lockscreen? It boots straight up to the lockscreen and it wont register any finger touches to unlock. Then if I press the power button, black screen and I have to force power off. I tried the stock restore method, vol down + power, press power up when prompted, then power up again, but it just ends with the android and (!) symbol, then reboots and begin cycle again, I tried it again just to make sure.
Haha. I think I'm going to ADB in, put in CWM and pray I can flash a ROM over that way. Was waiting to root, but I guess I might as well jump the gun now.
Have you tried attaching a mouse? Maybe the touchscreen is not working but with mouse you will be able to unlock the screen?
Magnesus said:
Have you tried attaching a mouse? Maybe the touchscreen is not working but with mouse you will be able to unlock the screen?
Click to expand...
Click to collapse
how do you attach a mouse without the keyboard dock? female/female usb adapter?
worminater said:
how do you attach a mouse without the keyboard dock? female/female usb adapter?
Click to expand...
Click to collapse
indeed
10char
Magnesus said:
Have you tried attaching a mouse? Maybe the touchscreen is not working but with mouse you will be able to unlock the screen?
Click to expand...
Click to collapse
Thanks for the tip, but I don't have the proper cables
But I had enabled USB debugging a while ago, so I think I'm going to try get this rooted, CWM flashed, and then I can flash a ROM on top and hopefully that will clear it up.
neilkarunatilaka said:
How can I disable the lockscreen? It boots straight up to the lockscreen and it wont register any finger touches to unlock.
Click to expand...
Click to collapse
You're right you cant then. That's not bricked, it's just faulty. Looks like the digitiser is kaputsky. Probably something as simple as a loose wire inside but in order to check you would have to open it up and that would invalidate your warranty of course. Bad luck man, that's defintely an RMA job.
Do you guys over in the US have different consumer laws to us in the UK, all this talk of RMA on a brand new product is slightly baffling.
Assuming you bought it over the counter from somewhere like Best Buy, why can you not just walk into the shop with it, put it down on the counter with your receipt and (politely) say, this is brand new, its knackered, please give me another one out of your stock room.
Even if it was mail order, return it and demand a replacement by return of post, or a refund. If they won't replace straight away get a refund, and then walk into Best Buy and get one.
Surely there is no need to be hanging around waiting for Asus to fix a product that is only a week old.
I will be picking up Transformer number three from Comet tomorrow, what they do with the faulty one is their business.
And I will continue to take them back until I get a good one.
Sent from my Transformer using Tappy Fingers
markteacher said:
Do you guys over in the US have different consumer laws to us in the UK, all this talk of RMA on a brand new product is slightly baffling.
Assuming you bought it over the counter from somewhere like Best Buy, why can you not just walk into the shop with it, put it down on the counter with your receipt and (politely) say, this is brand new, its knackered, please give me another one out of your stock room.
Even if it was mail order, return it and demand a replacement by return of post, or a refund. If they won't replace straight away get a refund, and then walk into Best Buy and get one.
Surely there is no need to be hanging around waiting for Asus to fix a product that is only a week old.
I will be picking up Transformer number three from Comet tomorrow, what they do with the faulty one is their business.
And I will continue to take them back until I get a good one.
Sent from my Transformer using Tappy Fingers
Click to expand...
Click to collapse
Most brick and mortar's do not have and have not had units, so taking them back isnt an option if you want a replacement. Since most people bought online, an rma to the etailer is the only option.
Update : Fixed
well, i rooted, flashed cwm, then flashed prime 1.2 on top of stock, and now it looks like everything works? no idea what the hell happened but now it registers my fingers lol. i guess mods can lock/delete this thread?
markteacher said:
Assuming you bought it over the counter from somewhere like Best Buy, why can you not just walk into the shop with it, put it down on the counter with your receipt and (politely) say, this is brand new, its knackered, please give me another one out of your stock room.
Click to expand...
Click to collapse
There are very few in stock, you can't just walk into most places and pick one up. The only option is to RMA back to Asus and wait some undetermined amount of time for a replacement.
After not using my tablet for about a week, I plug my tablet back in to charge, and when i check on it, the tablet, freaks out. It shuts itself off completely, and I felt that the area on the tablet where the ac adapter plugs in was really hot and the plug that went into the tablet actually burnt my finger it was so hot! And it smelled like something was burning...
Now the tablet will not boot past the Bird screen and it does not show any messages telling me what is wrong with the tablet. I can't boot into CMW, I can boot to APX mode but it doesn't connect to my computer.
I have no idea what to do if anyone has any ideas, shoot...
degree210 said:
Now the tablet will not boot past the Bird screen and it does not show any messages telling me what is wrong with the tablet. I can't boot into CMW, I can boot to APX mode but it doesn't connect to my computer.
Click to expand...
Click to collapse
The obvious thing would be to open the tablet up and look inside. If components are burnt, then send the tablet back to VS for replacement. If you can't see anything obviously wrong, then look through this thread. It has a kernel (1.1 bootloader only) which prints boot-up messages and going through them might tell us what's wrong.
The obvious thing would be to open the tablet up and look inside. If components are burnt, then send the tablet back to VS for replacement. If you can't see anything obviously wrong, then look through this thread. It has a kernel (1.1 bootloader only) which prints boot-up messages and going through them might tell us what's wrong.
Click to expand...
Click to collapse
Thanks for the reply!
Problem is that I'm on BL 1.2... And I can try a few things, but I figure without recovery mode or APX Mode, there isn't much I can do about that...
How much hardware is there to remove to get to the parts around the battery/AC Port? and should I maybe find a guide on how to take apart my tablet?
Should I plug it back in and see if it gets really hot again because right now it has no power and won't turn on at all?
Or should I see if there is a way for me to NVFlash so I can send it back to ViewSonic?
Send it back. The fact that the charger port is getting hot and that you smelt something burning is indicative of a bad hardware problem. You'll most likely end up sending it back whether we diagnose this problem or not.
And, I wouldn't worry about the custom ROM on the tablet. Other users have reported that VS doesn't really care about that sort of thing. Expect to be charged a small additional amount on account of it though.
And, I wouldn't worry about the custom ROM on the tablet. Other users have reported that VS doesn't really care about that sort of thing. Expect to be charged a small additional amount on account of it though.
Click to expand...
Click to collapse
I'm worried cause I was reading some previous posts on the subject of VS not replacing gtabs that were flashed, and they were very angry with ViewSonic for not replacing their tablet. It said the customer service being very annoying about people flashing different roms... I just want to make sure everything will go over smoothly...
Does anyone have an email address or a number that I can call for ViewSonic, I can't find it on their website? Thanks!
The Viewsonic G Tablet Support Line per the warranty card that came with my device is no longer working.
It was kinda tough to find, but phone is: (800) 688-6688
Good luck.
Thanks!
I have a G Tab that wont turn on either. Viewsonic gave me US Merchant's number to get it replaced.
310-228-4000
No one answered, and apparently option 1 for Customer Support doesn't even work. I was able to leave a message, but I have no idea who I left the message for!
Sent from my Transformer TF101 using xda premium
Guxx said:
I have a G Tab that wont turn on either. Viewsonic gave me US Merchant's number to get it replaced.
310-228-4000
No one answered, and apparently option 1 for Customer Support doesn't even work. I was able to leave a message, but I have no idea who I left the message for!
Sent from my Transformer TF101 using xda premium
Click to expand...
Click to collapse
Have you heard anything since?? I haven't had the time to call yet...
I resoldered the DC barrel charger and now it works fine. US Merchants called me with an RMA number 2 or 3 hours I left the voicemail.
Sent from my Transformer TF101 using xda premium
Alright, so this was my first post:
http://forum.xda-developers.com/showthread.php?t=1943667
And the exact same thing has just happened, again. But its worse this time.
Last time... I was watching a video and unplugged the charging cable (from the TF700 end) and it went black ...and that was IT. As described in the other thread, there was no way I could revive the unit at all, and I do believe something had shorted out - the charging light (which usually is orange while charging) wouldn't light at all. Tried all the usual tricks. No go. Returned to point of purchase and received a new unit.
10 minutes ago... same bloody thing, with the exception being, I wasn't watching a video. It was probably at about 50-60% charged if I were to guess, and it was just beside me. Took the charging cable out and walked away and of course, the screen wont turn on... COME ON! Yeah, same thing. Go back and plug it in. No orange light anymore. Reset pin: nothing. Hold down power button: nothing. No access from PC. DEAD AGAIN.
Here's why its worse this time:
1) I'm passed the 30-day return period with retail vendor.
2) I unlocked it (last weekend), and you guys know the story on this one (http://forum.xda-developers.com/showthread.php?t=1965214). I basically had to click a checkbox acknowledging me flushing my warranty down the toilet. I'm from Canada, so a squaretrade warranty (which I would have done), was not an option.
Why did I unlock it? Because since upgrading to JB, the I/O issues have been ridiculous, making it quite unusable... and I wanted to give CleanRom a try, and I did, and it was just great. It was running so freaking well at this point. I literally had just got everything the way wanted it after making the exchange not too long ago and was so happy with it.
So, yeah, why would this happen to me again? We're talking a different unit, a different charging cable /power adapter, hell... a different wall socket. Same scenario though... remove cable and BAM. I'm so frustrated at this, especially since it seems I may be out a hard earned $500 if Asus says no warranty you unlocked it. My only speculation is this. The charging port in these units has been a bit "loose". By that I mean... there's a bit of a wiggle factor when he cable is connected. I recall thinking that that's not good for long term reliability. I believe when I pulled it out, it was not a completely straight-out pull (ie: a bit of one side first). Could this possibly have anything to do with it? Could there be some design flaw to allow a short in this instance? I've not heard of any similar stories though.
Seriously pissed.
EDIT: for clarity... had the 1st one for 21 days, and the second one for 17 days.
Don't suppose you remember the exact serial numbers of both units? There could be a fault in the production line.
It sounds suspiciously like a power spike issue from the electricity net. Even if you shorted out the adapter plug, it shouldn't kill the whole device. However a power surge could fry the entire unit.
Couple of years ago we had issues with the power company, they were sending unstable voltage through the net. Ever so often it would spike, frying anything connected that wasn't behind or included a power equalizer.
You can still send it back to Asus when it's unlocked, they'll just charge you for it. I don't know how it is in other parts of the world, but here in Europe the store has to offer you a mandatory 2 year warranty that means they have to take the device back when the hardware mysteriously dies. (with the exclusion of things such as water damage, drop damage and other user-induced damages.)
Yes, I would have the serial numbers... I believe they are noted on my receipts.
I don't think it's a power spike issue. The reason why is that the issue happened right after unplugging for some reason, and both times were protected by (two different) high quality surge protectors, and also I have a lot of other electronics in my place... Nothing else effected (not have it had any similar problems).
Well I guess it goes back to Asus. We don't have that mandated in store warranty here. To tell you the truth, now I'd rather just not have it now, as this has been frustrating.
ShadowLea said:
Don't suppose you remember the exact serial numbers of both units? There could be a fault in the production line.
It sounds suspiciously like a power spike issue from the electricity net. Even if you shorted out the adapter plug, it shouldn't kill the whole device. However a power surge could fry the entire unit.
Couple of years ago we had issues with the power company, they were sending unstable voltage through the net. Ever so often it would spike, frying anything connected that wasn't behind or included a power equalizer.
You can still send it back to Asus when it's unlocked, they'll just charge you for it. I don't know how it is in other parts of the world, but here in Europe the store has to offer you a mandatory 2 year warranty that means they have to take the device back when the hardware mysteriously dies. (with the exclusion of things such as water damage, drop damage and other user-induced damages.)
Click to expand...
Click to collapse
Sent from my SGH-I747M using Tapatalk 2
Does it make any noise if you plug in the power/usb cord back into the unit? Every once in a while, too often to my liking, my unit's display won't wake. Sometimes after hitting power button and touching the screen it does. Half the time, I have to just hold the power button till it reboots, which is something like sixty seconds.
nearlydigital said:
EDIT: for clarity... had the 1st one for 21 days, and the second one for 17 days.
Click to expand...
Click to collapse
I thought you passed the 30 day window on the second one? But if your unlocked and they know then your screwed. Knowing Asus quality control issue, I would not do anything to break warranty unless I had an aftermarket Accidental warranty such as squaretrade or something similar. But then again, you should have known all of these risks before unlocking and accepted all the consequences good or bad. Now your options are:
1. Play dumb and go back to the store and say that Im on day 17 and my tablet suddenly stopped working and pray they dont tell you to send it to asus for a warranty fix and just give you a new one or even better your money back
2. Send it to Asus, pray they forgive you and fix it for free and make your tablet unlockable or give you the estimate on the damage since they know your tablet is out of warranty.
I worked in electronics\electrical repair for around 34 years...
This sure sounds like an ESD spike problem.
Or ungrounded-improperly grounded house wiring.
lovekeiiy said:
Does it make any noise if you plug in the power/usb cord back into the unit? Every once in a while, too often to my liking, my unit's display won't wake. Sometimes after hitting power button and touching the screen it does. Half the time, I have to just hold the power button till it reboots, which is something like sixty seconds.
Click to expand...
Click to collapse
No, it is dead dead.
junrider said:
I thought you passed the 30 day window on the second one? But if your unlocked and they know then your screwed. Knowing Asus quality control issue, I would not do anything to break warranty unless I had an aftermarket Accidental warranty such as squaretrade or something similar. But then again, you should have known all of these risks before unlocking and accepted all the consequences good or bad. Now your options are:
1. Play dumb and go back to the store and say that Im on day 17 and my tablet suddenly stopped working and pray they dont tell you to send it to asus for a warranty fix and just give you a new one or even better your money back
2. Send it to Asus, pray they forgive you and fix it for free and make your tablet unlockable or give you the estimate on the damage since they know your tablet is out of warranty.
Click to expand...
Click to collapse
No, not past the 30 day window on the second one, but the vendor is not very forgiving on warranty related stuff like this. I think they will follow procedure to the letter. It will have to back to asus, or in the garbage. I have no idea how much it will cost to fix. PS - I definately did look at the squaretrade warranty before doing this but they would NOT offer me coverage (in Canada) on a unit I had already purchased (only from select vendors on their list that you purchase through with their warranty).
Thats OK said:
I worked in electronics\electrical repair for around 34 years...
This sure sounds like an ESD spike problem.
Or ungrounded-improperly grounded house wiring.
Click to expand...
Click to collapse
Well I'm in pretty modern loft and I think the electrical is probably fine (and I've had no other problems with my electronics, and was using surge protector -- not that that's a failsafe solution), but yeah, I'm very quite certain that it has to do with a shorting in the or ESD in the charge connector socket... and I specifically noticed the connector came out a bit sideways both times it happened (ie: not straight out - one side out a bit first). I'm pretty sure there's a design flaw here and that there's some way that he pins are shorting?? Interestingly, I found this guy's post here that has seemed to have experienced the same thing as me - TODAY, it seems:
http://forum.xda-developers.com/showpost.php?p=33857988&postcount=2071
Where did you buy it from?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
---------- Post added at 09:08 AM ---------- Previous post was at 09:03 AM ----------
mike216 said:
Where did you buy it from?
I like my tablet but have read to many of these post. This will be my last experience with Asus for a couple years until the put far more priority on stability respect.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Click to expand...
Click to collapse
Sent from my SCH-I535 using xda premium
nearlydigital said:
Alright, so this was my first post:
http://forum.xda-developers.com/showthread.php?t=1943667
...unplugged the charging cable (from the TF700 end) and it went black ...and that was IT.
Click to expand...
Click to collapse
I read your post two days ago and thought 'unlucky', and went about my life. Then it happened to me last night! Took it off the charger, boom, that was it. This my fourth tablet in 2012 (two Primes, two Infinities), and if I manage to get a refund on this (past my 30 days) then I'll never be going back to Asus. I've tried and tried, and gave them another chance after I got a refund for my always-half-broken Prime, but that's it. Experiment over. Either Nexus 10 or Chromebook for me next.
Yeah, I agree, unfortunately. Call it bad luck perhaps but with this round of failures and my Asus U36JC notebook that lasted 4-days (the replacement has lasted me a 1.5 yrs)... I just don't think I can do it again, as much as I like the brand. These have been my first and only two Asus purchases. Comparatively speaking, I've simply just not had this rate of failure with other [supposedly lesser quality] manufacturers...
Nothijngrad said:
I read your post two days ago and thought 'unlucky', and went about my life. Then it happened to me last night! Took it off the charger, boom, that was it. This my fourth tablet in 2012 (two Primes, two Infinities), and if I manage to get a refund on this (past my 30 days) then I'll never be going back to Asus. I've tried and tried, and gave them another chance after I got a refund for my always-half-broken Prime, but that's it. Experiment over. Either Nexus 10 or Chromebook for me next.
Click to expand...
Click to collapse
nearlydigital said:
Yeah, I agree, unfortunately. Call it bad luck perhaps but with this round of failures and my Asus U36JC notebook that lasted 4-days (the replacement has lasted me a 1.5 yrs)... I just don't think I can do it again, as much as I like the brand. These have been my first and only two Asus purchases. Comparatively speaking, I've simply just not had this rate of failure with other [supposedly lesser quality] manufacturers...
Click to expand...
Click to collapse
Ah - I've been told RMA is the only way. They must be cracking down on philanthropy after so many people got refunds on their Primes. As my Infinity is bricked AND the buttons barely work, there's a good chance I'll get a new device one hopes.
Sorry about your situation, but yeah, there are so many device manufacturers out there, would be silly not to 'punish' Asus by sticking with them. Mind you, when it comes to 10 inch Android tablets, there's no a lot to choose from.
I had the exact same thing, within 30 days and simply called my seller Amazon and they said and it back for a refund. I THINK I remember seeing the unlocking only voiding warranty fit software issues, not compete hardware failure... maybe with a check?
Sent from my Xperia S using XDA Premium HD app
I have an unlocked rooted TF300T. It's in one of the trifold Poetic cases, the padded ones. Yesterday it fell off my bed about 3ft onto the floor whilst closed.
I picked it up and tried it and it seemed to work OK, but then I noted later that the SD card wasn't being recognised. This has happened a few times in the past and usually a simple reboot solves it. So, a reboot later and I found it still didn't recognise the SD card, and also the keyboard wasn't working. In fact, the tablet had stopped recognising that the dock was connected at all.
I carried on fiddling around, connecting and disconnecting the dock and suddenly my tablet shut off. I tried to boot it up but nothing happened. I tried a hard reset, nothing.
I was aware that the dock had been low on charge so I split them up and charged the dock with one cable and the pad with a separate one. Once the lights were green I tried to boot my tablet and it failed to boot. After a lot of messing, and in the end a sharp tap to the tablet back, I managed to boot it.
However, when I connect the dock it is still not recognised. I've tried the dock on the wife's TF300T and it works fine, and I've tried her dock on my pad and it isn't recognised so this is a problem with the tablet and not the dock.
The pad still charges via the docking port (but not via the dock).
So I have a few questions. My pad is less than a year old so would be in warranty were it not for the fact I'd unlocked it
Is there any chance if this is a hardware failure ASUS will still repair it under warranty?
If they won't any idea what sort of cost they will sting me for repair?
Anyone else seen this and if so is this something I could repair myself if ASUS won't? There are ports available online: http://www.ebay.com/itm/OEM-Asus-TF...Power-Original-Replacement-Part-/380574369170
Is it possible the port has just become loose inside and so is not connecting properly? If so how easy is it to take the pad apart without damaging it?
What might be the cause of the pad refusing to boot up?
be4con said:
[*]Is there any chance if this is a hardware failure ASUS will still repair it under warranty?
Click to expand...
Click to collapse
ASUS europe (*) has stated that they will repair under warranty for hardware problems even after unlock, only software problems arent covered by warranty anymore.
but damages by falls arent covered by any warranty afaik, maybe if you dont tell them what's happened they'll fall for it but I dont konw.
(*) other countries have different consumer protection laws, I dont have any data.
NixZero said:
ASUS europe (*) has stated that they will repair under warranty for hardware problems even after unlock, only software problems arent covered by warranty anymore.
but damages by falls arent covered by any warranty afaik, maybe if you dont tell them what's happened they'll fall for it but I dont konw.
(*) other countries have different consumer protection laws, I dont have any data.
Click to expand...
Click to collapse
Thanks for the reply. It's worse than I thought. I managed to keep it running long enough to backup some stuff yesterday and then it shut down again, dead, unable to reboot. I eased the back cover off and unfortunately the large copper heatsink from the processor had become dislodged in the fall breaking the warranty sticker in the process. It had ended up seated across the PCB. I suspect 2 things have probably happened, overheating of the processor and that there may well have been a short due to the heat sink being out of position.
There is no way I will convince anyone that the sticker broke and the heat sink became dislodged without trauma, so I am looking at a paid repair. Sounds like that may be expensive, so I may have to just bite the bullet and claim on my house insurance accidental damage policy. There's a £150 excess but it's better than losing a £400 tablet and I can probably buy without the dock and save a bit of cash with the insurance money.
I just send my pad for repair, the trouble was the touch screen stop working when plugged with usb cable, they send me a RMA and repaired it for free. My pad is unlocked with Nvflash anti-brick look like that don't null my hardware warranty. Here the new piece description 08301-00163200 TF300T Docking FPC r1.3
Did anyone else got there unlocked pad repair?
DracoMoye said:
I just send my pad for repair, the trouble was the touch screen stop working when plugged with usb cable, they send me a RMA and repaired it for free. My pad is unlocked with Nvflash anti-brick look like that don't null my hardware warranty. Here the new piece description 08301-00163200 TF300T Docking FPC r1.3
Did anyone else got there unlocked pad repair?
Click to expand...
Click to collapse
there ARE some people having their pad repaired for free while they are unlocked, but the only thing is that you are DAMN lucky
i sent mine for hard brick, due to installing TWRP of 4.1 on new 4.2 update, which resulted in hardbrick, but they called me and told me that i have to pay for that
don't know what to do
BTW, where do you live bro?
My headphone jack only works with 1 ear. Mine is unlocked, they say I have to pay, waiting for the bill.
How much did replacing motherboard cost?
I'm in USA
I live in Canada and i have restored to original asus ota before sending it. I suppose for hardbrick is another story
Hi,
I also live in Canada. I had mine repaired 3 months ago and they wanted me to pay for the fix. I also got bricked when upgrading.
If you live in the province of Québec, Asus got to fix your tablet. It's the law!
At first they refused to fix it without a payment. But I told the service person that in my province there were laws about this this service woman changed her mind and told me that it would be fix free, for that time.
I received the tablet 2 weeks after. It's working good, and came back locked...
But when I tried to unlock it with the tool provided by Asus, I get the "unable to connect to the internet, please try later", but I tried and tried...
Sure it's way of making sure that I won't able to unlock it no more...
But argue, in the end they'll agree...
Good luck...
Still trying to unlock it...
I got mine repaired twice. Both times it was power button problem, caused random reboots and did not switch on at all eventually.
First repair took almost three weeks. Second time only one week. No questions about unlocked bootloader.
Guys in the shop, where i bought my Asus, told that when any fault happens third time, they will give me a new tablet.
Maybe you got yours repaired for free because it was hardware fault and not the user's fault? I believe this is what happens with root, if the device has a problem that is not related to root, manufacturers have to fix it. So I'm guessing Asus knew that it was the touch screen that was the problem thus fixing it for you for free.
Sent from my ASUS Transformer Pad TF300T using Tapatalk HD