I have an unlocked rooted TF300T. It's in one of the trifold Poetic cases, the padded ones. Yesterday it fell off my bed about 3ft onto the floor whilst closed.
I picked it up and tried it and it seemed to work OK, but then I noted later that the SD card wasn't being recognised. This has happened a few times in the past and usually a simple reboot solves it. So, a reboot later and I found it still didn't recognise the SD card, and also the keyboard wasn't working. In fact, the tablet had stopped recognising that the dock was connected at all.
I carried on fiddling around, connecting and disconnecting the dock and suddenly my tablet shut off. I tried to boot it up but nothing happened. I tried a hard reset, nothing.
I was aware that the dock had been low on charge so I split them up and charged the dock with one cable and the pad with a separate one. Once the lights were green I tried to boot my tablet and it failed to boot. After a lot of messing, and in the end a sharp tap to the tablet back, I managed to boot it.
However, when I connect the dock it is still not recognised. I've tried the dock on the wife's TF300T and it works fine, and I've tried her dock on my pad and it isn't recognised so this is a problem with the tablet and not the dock.
The pad still charges via the docking port (but not via the dock).
So I have a few questions. My pad is less than a year old so would be in warranty were it not for the fact I'd unlocked it
Is there any chance if this is a hardware failure ASUS will still repair it under warranty?
If they won't any idea what sort of cost they will sting me for repair?
Anyone else seen this and if so is this something I could repair myself if ASUS won't? There are ports available online: http://www.ebay.com/itm/OEM-Asus-TF...Power-Original-Replacement-Part-/380574369170
Is it possible the port has just become loose inside and so is not connecting properly? If so how easy is it to take the pad apart without damaging it?
What might be the cause of the pad refusing to boot up?
be4con said:
[*]Is there any chance if this is a hardware failure ASUS will still repair it under warranty?
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ASUS europe (*) has stated that they will repair under warranty for hardware problems even after unlock, only software problems arent covered by warranty anymore.
but damages by falls arent covered by any warranty afaik, maybe if you dont tell them what's happened they'll fall for it but I dont konw.
(*) other countries have different consumer protection laws, I dont have any data.
NixZero said:
ASUS europe (*) has stated that they will repair under warranty for hardware problems even after unlock, only software problems arent covered by warranty anymore.
but damages by falls arent covered by any warranty afaik, maybe if you dont tell them what's happened they'll fall for it but I dont konw.
(*) other countries have different consumer protection laws, I dont have any data.
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Thanks for the reply. It's worse than I thought. I managed to keep it running long enough to backup some stuff yesterday and then it shut down again, dead, unable to reboot. I eased the back cover off and unfortunately the large copper heatsink from the processor had become dislodged in the fall breaking the warranty sticker in the process. It had ended up seated across the PCB. I suspect 2 things have probably happened, overheating of the processor and that there may well have been a short due to the heat sink being out of position.
There is no way I will convince anyone that the sticker broke and the heat sink became dislodged without trauma, so I am looking at a paid repair. Sounds like that may be expensive, so I may have to just bite the bullet and claim on my house insurance accidental damage policy. There's a £150 excess but it's better than losing a £400 tablet and I can probably buy without the dock and save a bit of cash with the insurance money.
Related
Alright, so this was my first post:
http://forum.xda-developers.com/showthread.php?t=1943667
And the exact same thing has just happened, again. But its worse this time.
Last time... I was watching a video and unplugged the charging cable (from the TF700 end) and it went black ...and that was IT. As described in the other thread, there was no way I could revive the unit at all, and I do believe something had shorted out - the charging light (which usually is orange while charging) wouldn't light at all. Tried all the usual tricks. No go. Returned to point of purchase and received a new unit.
10 minutes ago... same bloody thing, with the exception being, I wasn't watching a video. It was probably at about 50-60% charged if I were to guess, and it was just beside me. Took the charging cable out and walked away and of course, the screen wont turn on... COME ON! Yeah, same thing. Go back and plug it in. No orange light anymore. Reset pin: nothing. Hold down power button: nothing. No access from PC. DEAD AGAIN.
Here's why its worse this time:
1) I'm passed the 30-day return period with retail vendor.
2) I unlocked it (last weekend), and you guys know the story on this one (http://forum.xda-developers.com/showthread.php?t=1965214). I basically had to click a checkbox acknowledging me flushing my warranty down the toilet. I'm from Canada, so a squaretrade warranty (which I would have done), was not an option.
Why did I unlock it? Because since upgrading to JB, the I/O issues have been ridiculous, making it quite unusable... and I wanted to give CleanRom a try, and I did, and it was just great. It was running so freaking well at this point. I literally had just got everything the way wanted it after making the exchange not too long ago and was so happy with it.
So, yeah, why would this happen to me again? We're talking a different unit, a different charging cable /power adapter, hell... a different wall socket. Same scenario though... remove cable and BAM. I'm so frustrated at this, especially since it seems I may be out a hard earned $500 if Asus says no warranty you unlocked it. My only speculation is this. The charging port in these units has been a bit "loose". By that I mean... there's a bit of a wiggle factor when he cable is connected. I recall thinking that that's not good for long term reliability. I believe when I pulled it out, it was not a completely straight-out pull (ie: a bit of one side first). Could this possibly have anything to do with it? Could there be some design flaw to allow a short in this instance? I've not heard of any similar stories though.
Seriously pissed.
EDIT: for clarity... had the 1st one for 21 days, and the second one for 17 days.
Don't suppose you remember the exact serial numbers of both units? There could be a fault in the production line.
It sounds suspiciously like a power spike issue from the electricity net. Even if you shorted out the adapter plug, it shouldn't kill the whole device. However a power surge could fry the entire unit.
Couple of years ago we had issues with the power company, they were sending unstable voltage through the net. Ever so often it would spike, frying anything connected that wasn't behind or included a power equalizer.
You can still send it back to Asus when it's unlocked, they'll just charge you for it. I don't know how it is in other parts of the world, but here in Europe the store has to offer you a mandatory 2 year warranty that means they have to take the device back when the hardware mysteriously dies. (with the exclusion of things such as water damage, drop damage and other user-induced damages.)
Yes, I would have the serial numbers... I believe they are noted on my receipts.
I don't think it's a power spike issue. The reason why is that the issue happened right after unplugging for some reason, and both times were protected by (two different) high quality surge protectors, and also I have a lot of other electronics in my place... Nothing else effected (not have it had any similar problems).
Well I guess it goes back to Asus. We don't have that mandated in store warranty here. To tell you the truth, now I'd rather just not have it now, as this has been frustrating.
ShadowLea said:
Don't suppose you remember the exact serial numbers of both units? There could be a fault in the production line.
It sounds suspiciously like a power spike issue from the electricity net. Even if you shorted out the adapter plug, it shouldn't kill the whole device. However a power surge could fry the entire unit.
Couple of years ago we had issues with the power company, they were sending unstable voltage through the net. Ever so often it would spike, frying anything connected that wasn't behind or included a power equalizer.
You can still send it back to Asus when it's unlocked, they'll just charge you for it. I don't know how it is in other parts of the world, but here in Europe the store has to offer you a mandatory 2 year warranty that means they have to take the device back when the hardware mysteriously dies. (with the exclusion of things such as water damage, drop damage and other user-induced damages.)
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Sent from my SGH-I747M using Tapatalk 2
Does it make any noise if you plug in the power/usb cord back into the unit? Every once in a while, too often to my liking, my unit's display won't wake. Sometimes after hitting power button and touching the screen it does. Half the time, I have to just hold the power button till it reboots, which is something like sixty seconds.
nearlydigital said:
EDIT: for clarity... had the 1st one for 21 days, and the second one for 17 days.
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I thought you passed the 30 day window on the second one? But if your unlocked and they know then your screwed. Knowing Asus quality control issue, I would not do anything to break warranty unless I had an aftermarket Accidental warranty such as squaretrade or something similar. But then again, you should have known all of these risks before unlocking and accepted all the consequences good or bad. Now your options are:
1. Play dumb and go back to the store and say that Im on day 17 and my tablet suddenly stopped working and pray they dont tell you to send it to asus for a warranty fix and just give you a new one or even better your money back
2. Send it to Asus, pray they forgive you and fix it for free and make your tablet unlockable or give you the estimate on the damage since they know your tablet is out of warranty.
I worked in electronics\electrical repair for around 34 years...
This sure sounds like an ESD spike problem.
Or ungrounded-improperly grounded house wiring.
lovekeiiy said:
Does it make any noise if you plug in the power/usb cord back into the unit? Every once in a while, too often to my liking, my unit's display won't wake. Sometimes after hitting power button and touching the screen it does. Half the time, I have to just hold the power button till it reboots, which is something like sixty seconds.
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No, it is dead dead.
junrider said:
I thought you passed the 30 day window on the second one? But if your unlocked and they know then your screwed. Knowing Asus quality control issue, I would not do anything to break warranty unless I had an aftermarket Accidental warranty such as squaretrade or something similar. But then again, you should have known all of these risks before unlocking and accepted all the consequences good or bad. Now your options are:
1. Play dumb and go back to the store and say that Im on day 17 and my tablet suddenly stopped working and pray they dont tell you to send it to asus for a warranty fix and just give you a new one or even better your money back
2. Send it to Asus, pray they forgive you and fix it for free and make your tablet unlockable or give you the estimate on the damage since they know your tablet is out of warranty.
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No, not past the 30 day window on the second one, but the vendor is not very forgiving on warranty related stuff like this. I think they will follow procedure to the letter. It will have to back to asus, or in the garbage. I have no idea how much it will cost to fix. PS - I definately did look at the squaretrade warranty before doing this but they would NOT offer me coverage (in Canada) on a unit I had already purchased (only from select vendors on their list that you purchase through with their warranty).
Thats OK said:
I worked in electronics\electrical repair for around 34 years...
This sure sounds like an ESD spike problem.
Or ungrounded-improperly grounded house wiring.
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Well I'm in pretty modern loft and I think the electrical is probably fine (and I've had no other problems with my electronics, and was using surge protector -- not that that's a failsafe solution), but yeah, I'm very quite certain that it has to do with a shorting in the or ESD in the charge connector socket... and I specifically noticed the connector came out a bit sideways both times it happened (ie: not straight out - one side out a bit first). I'm pretty sure there's a design flaw here and that there's some way that he pins are shorting?? Interestingly, I found this guy's post here that has seemed to have experienced the same thing as me - TODAY, it seems:
http://forum.xda-developers.com/showpost.php?p=33857988&postcount=2071
Where did you buy it from?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
---------- Post added at 09:08 AM ---------- Previous post was at 09:03 AM ----------
mike216 said:
Where did you buy it from?
I like my tablet but have read to many of these post. This will be my last experience with Asus for a couple years until the put far more priority on stability respect.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
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Sent from my SCH-I535 using xda premium
nearlydigital said:
Alright, so this was my first post:
http://forum.xda-developers.com/showthread.php?t=1943667
...unplugged the charging cable (from the TF700 end) and it went black ...and that was IT.
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I read your post two days ago and thought 'unlucky', and went about my life. Then it happened to me last night! Took it off the charger, boom, that was it. This my fourth tablet in 2012 (two Primes, two Infinities), and if I manage to get a refund on this (past my 30 days) then I'll never be going back to Asus. I've tried and tried, and gave them another chance after I got a refund for my always-half-broken Prime, but that's it. Experiment over. Either Nexus 10 or Chromebook for me next.
Yeah, I agree, unfortunately. Call it bad luck perhaps but with this round of failures and my Asus U36JC notebook that lasted 4-days (the replacement has lasted me a 1.5 yrs)... I just don't think I can do it again, as much as I like the brand. These have been my first and only two Asus purchases. Comparatively speaking, I've simply just not had this rate of failure with other [supposedly lesser quality] manufacturers...
Nothijngrad said:
I read your post two days ago and thought 'unlucky', and went about my life. Then it happened to me last night! Took it off the charger, boom, that was it. This my fourth tablet in 2012 (two Primes, two Infinities), and if I manage to get a refund on this (past my 30 days) then I'll never be going back to Asus. I've tried and tried, and gave them another chance after I got a refund for my always-half-broken Prime, but that's it. Experiment over. Either Nexus 10 or Chromebook for me next.
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nearlydigital said:
Yeah, I agree, unfortunately. Call it bad luck perhaps but with this round of failures and my Asus U36JC notebook that lasted 4-days (the replacement has lasted me a 1.5 yrs)... I just don't think I can do it again, as much as I like the brand. These have been my first and only two Asus purchases. Comparatively speaking, I've simply just not had this rate of failure with other [supposedly lesser quality] manufacturers...
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Ah - I've been told RMA is the only way. They must be cracking down on philanthropy after so many people got refunds on their Primes. As my Infinity is bricked AND the buttons barely work, there's a good chance I'll get a new device one hopes.
Sorry about your situation, but yeah, there are so many device manufacturers out there, would be silly not to 'punish' Asus by sticking with them. Mind you, when it comes to 10 inch Android tablets, there's no a lot to choose from.
I had the exact same thing, within 30 days and simply called my seller Amazon and they said and it back for a refund. I THINK I remember seeing the unlocking only voiding warranty fit software issues, not compete hardware failure... maybe with a check?
Sent from my Xperia S using XDA Premium HD app
A few days ago, I shipped my TF300 to the user who bought the unit off me through ebay. Today, upon its arrival at its destination, I received a message from the buyer telling me the unit is dead.
Before I shipped the unit, I used the factory reset function to erase my data, and upon the tablet rebooting to the welcome screen, I powered it off. As far as I am aware, the unit worked perfectly fine up to the moment that I packed it in its box and sent it away. The buyer reports no visible damage to the box or the unit itself, so I doubt that the unit was damaged in transit.
According to the buyer, the dock I shipped with it works and charges fine, and was tested on an acquaintance's tablet, both with the charger I provided as well as said acquaintance's. However, regardless of which cable and charger was used, and whether the tablet was plugged in solo or through the dock, the tablet seems to not want to charge. No charge indicator light on the power button, no apparent change in status.
My question is mainly this: is it possible that the battery or tablet as a whole had an adverse reaction to the cold temperatures during shipping (I live in Toronto, the recipient lives in Ottawa)?
If so, and even if not, what can I do, or tell the buyer to do in order to rectify the situation? All the guides here, as well as other sites say to charge longer or say to do the 'hold the power button fox X seconds' dance until something happens, but if those don't work, what do I do?
DinosaurBrutus said:
A few days ago, I shipped my TF300 to the user who bought the unit off me through ebay. Today, upon its arrival at its destination, I received a message from the buyer telling me the unit is dead.
Before I shipped the unit, I used the factory reset function to erase my data, and upon the tablet rebooting to the welcome screen, I powered it off. As far as I am aware, the unit worked perfectly fine up to the moment that I packed it in its box and sent it away. The buyer reports no visible damage to the box or the unit itself, so I doubt that the unit was damaged in transit.
According to the buyer, the dock I shipped with it works and charges fine, and was tested on an acquaintance's tablet, both with the charger I provided as well as said acquaintance's. However, regardless of which cable and charger was used, and whether the tablet was plugged in solo or through the dock, the tablet seems to not want to charge. No charge indicator light on the power button, no apparent change in status.
My question is mainly this: is it possible that the battery or tablet as a whole had an adverse reaction to the cold temperatures during shipping (I live in Toronto, the recipient lives in Ottawa)?
If so, and even if not, what can I do, or tell the buyer to do in order to rectify the situation? All the guides here, as well as other sites say to charge longer or say to do the 'hold the power button fox X seconds' dance until something happens, but if those don't work, what do I do?
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Never heard that inside temperatures would do anything to the tab. It was fully charged when you mailed it, correct? Even if it gets drained somehow, it can always get the juice from the dock/keyboard. It's possible for the battery connector to come loose. However, for such thing to happen requires quite a shock which, under normal circumstances, would not fail on this model to shatter either the digitizer or lcd, or both.
Have you ever opened the tab? If yes, do you have a way of telling if anything has been tampered with? There's a warranty seal inside. If it's broken, someone has done something to it. If it's not, you can always resort to warranty. I doubt it's a software issue where the unit doesn't react at all to charging.
The power/volume assembly is separate from the mainboard, and connected thereto by means of a white cable. It consists of two brittle amber cables that tear easily. Additionally, If the mainboard crashed, no amount of holding will help. Lastly, if the tab has been opened, and the back cover has not been reassembled properly, the power button mounted on it will fail to switch the unit on. Correctly assembled will make the button click when you gently push on it. It's fragile too, so if you do it wrong and force it, you might break it. The charging light is conducted through a plastic reflector glued onto the power button. If you put it in the wrong way, you won't see the charging indicator.
In other words, there's no substitute for getting the unit back and do the inspection yourself, unless the buyer is somehow tech savvy. Sorry to hear.
graphdarnell said:
Never heard that inside temperatures would do anything to the tab. It was fully charged when you mailed it, correct? Even if it gets drained somehow, it can always get the juice from the dock/keyboard. It's possible for the battery connector to come loose. However, for such thing to happen requires quite a shock which, under normal circumstances, would not fail on this model to shatter either the digitizer or lcd, or both.
Have you ever opened the tab? If yes, do you have a way of telling if anything has been tampered with? There's a warranty seal inside. If it's broken, someone has done something to it. If it's not, you can always resort to warranty. I doubt it's a software issue where the unit doesn't react at all to charging.
The power/volume assembly is separate from the mainboard, and connected thereto by means of a white cable. It consists of two brittle amber cables that tear easily. Additionally, If the mainboard crashed, no amount of holding will help. Lastly, if the tab has been opened, and the back cover has not been reassembled properly, the power button mounted on it will fail to switch the unit on. Correctly assembled will make the button click when you gently push on it. It's fragile too, so if you do it wrong and force it, you might break it. The charging light is conducted through a plastic reflector glued onto the power button. If you put it in the wrong way, you won't see the charging indicator.
In other words, there's no substitute for getting the unit back and do the inspection yourself, unless the buyer is somehow tech savvy. Sorry to hear.
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First off, thank you for your detailed response.
In terms of the battery levels before shipping, it was at roughly 30%, if I recall correctly. I assumed that even with a full charge, the unit would likely be drained, or close to drained, after the trip and did not make an effort to charge it beforehand.
In terms of opening the unit, I never attempted it. As far as I was aware, the tablet was in completely functional condition inside and out, and in the six or so months that I had it I never encountered any hardware or software faults.
I forgot to mention in the OP that I no longer had all of the original packaging, and shipped the tablet connected to the dock, packed in with two soft tablet sleeves. The tablet/dock combo was slightly too large for the tablet box, so I had to put it in at an angle, with a soft sleeve filling the empty space above and below the tablet within the box to secure it (I made sure it was stable before I even left for the post office). The original box was the placed into a marginally larger box, with the cable, charger head, and a stylus placed into the empty space that was left after the tablet box was inside. I assumed, maybe mistakenly, that it would be able to survive the trip like that.
If something happened to the connector on the tablet, is there any way to fix it?
DinosaurBrutus said:
First off, thank you for your detailed response.
In terms of the battery levels before shipping, it was at roughly 30%, if I recall correctly. I assumed that even with a full charge, the unit would likely be drained, or close to drained, after the trip and did not make an effort to charge it beforehand.
In terms of opening the unit, I never attempted it. As far as I was aware, the tablet was in completely functional condition inside and out, and in the six or so months that I had it I never encountered any hardware or software faults.
I forgot to mention in the OP that I no longer had all of the original packaging, and shipped the tablet connected to the dock, packed in with two soft tablet sleeves. The tablet/dock combo was slightly too large for the tablet box, so I had to put it in at an angle, with a soft sleeve filling the empty space above and below the tablet within the box to secure it (I made sure it was stable before I even left for the post office). The original box was the placed into a marginally larger box, with the cable, charger head, and a stylus placed into the empty space that was left after the tablet box was inside. I assumed, maybe mistakenly, that it would be able to survive the trip like that.
If something happened to the connector on the tablet, is there any way to fix it?
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IMO, only excessive brute force would damage the battery connector. If it is, resoldering the thing is a pain, not to mention the impossibility of getting a new one. But you don't want to get into that part just yet as it involves breaking the seal. You want to get the unit back for inspection first. If the seal is broken, there's a chance the motherboard has been worked on. If it's not, then send it to Asus while you can. A bad motherboard will cost you more than you think. I don't want to implicate foul play, but it's not like it has never happened before.
graphdarnell said:
IMO, only excessive brute force would damage the battery connector. If it is, resoldering the thing is a pain, not to mention the impossibility of getting a new one. But you don't want to get into that part just yet as it involves breaking the seal. You want to get the unit back for inspection first. If the seal is broken, there's a chance the motherboard has been worked on. If it's not, then send it to Asus while you can. A bad motherboard will cost you more than you think. I don't want to implicate foul play, but it's not like it has never happened before.
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After considering what you mentioned in your previous post, I was starting to think that there may have been some poor handling on the buyer's behalf, and if not him, then definitely Canada Post. I am absolutely use I did nothing to damage the tablet before I shipped it, and made sure to pack it in a way that would ensure a safe transit from my residence to the buyer's residence.
I think I am going to ask for pictures of the tablet connector to see if there is any obvious damage. These tablets, while still fragile, are not made of tissue paper, so if there was damage on part of the seller, I should be able to see it.
Also, how would one go about checking if the seal on the tablet had been broken?
DinosaurBrutus said:
After considering what you mentioned in your previous post, I was starting to think that there may have been some poor handling on the buyer's behalf, and if not him, then definitely Canada Post. I am absolutely use I did nothing to damage the tablet before I shipped it, and made sure to pack it in a way that would ensure a safe transit from my residence to the buyer's residence.
I think I am going to ask for pictures of the tablet connector to see if there is any obvious damage. These tablets, while still fragile, are not made of tissue paper, so if there was damage on part of the seller, I should be able to see it.
Also, how would one go about checking if the seal on the tablet had been broken?
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I wouldn't trust the buyer to do anything at this point. Then again, it's your call. Go to this THREAD for reference. In order to see the seal, you have to remove the back cover. If you don't know what you're doing, you might scratch or even crack the digitizer. If the buyer is committed to buying the piece, s/he wouldn't shy away from the transferable warranty, no matter who claims it.
I damaged my microSD slot in the tablet by accident a while back and as a result, whenever I try to put one in, it won't stay in at all.
I'm looking at getting the problem fixed as my tablet is running slow with all the apps installed on it and I have insurance that covers accidental damage and I was wondering would it be easier to have it fixed through my insurer or should I get try and get it fixed under warranty even though the tablet is rooted.
borgmanjayce said:
I damaged my microSD slot in the tablet by accident a while back and as a result, whenever I try to put one in, it won't stay in at all.
I'm looking at getting the problem fixed as my tablet is running slow with all the apps installed on it and I have insurance that covers accidental damage and I was wondering would it be easier to have it fixed through my insurer or should I get try and get it fixed under warranty even though the tablet is rooted.
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Rooting doesn't matter, but if you damaged the slot by dropping it or something like it, it's not covered under manufacturer warranty. Go with your insurance.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 4
Hey guys,
I want to know if anybody tried to get a warranty repair on his TF700 with cracked glass.
I can't claim i NEVER dropped my Transformer, it has a small scratch on the side from about 8 months ago. About a month ago I noticed my screen cracked on edge after I woke up and tablet was laying in his case right where i put him. A week or so later I noticed that I can't lock it in the dock, the left hinge just wouldn't fit, however the dock still worked. After about two weeks I was on a yacht, the dock was stored in my cabin all the time, but one day I wanted to charge battery from it I noticed it's dead and not charging. After plugging it to charger in marina the light was not lit and when I connected dock to tablet it didnt recognise it. And then 2 days later I took Transformer out of my backpack at the airport and I saw another crack on the screen. Again it wasn't dropped, hit with a club, tossed, just put gently in the backpack.
The weird thing is I got 3 diffrent problems, all happening within a month and none of it was directly preceeded with any kind of misuse. I wonder if people at ASUS support are going to believe that I didn't abuse my Transformer in any way.
Anybody had simmilar problems and what was the result of RMA procedure?
Where are these cracks? I would assume along the bottom where it would fit in the dock but are they where the connection dongle is, on the side, ever notice it getting unusually hot when charging or smell anything? If I follow correctly then neither the tablet nor dock is charging regardless if they are connected or as individual peices.
I've had the dongle portion on my tablet go bad. I heard a pop after plugging it in, a faint smell of burnt something, and it didn't respond anymore to the usb cable. Connectiong it to the computer also resulted with nothing happening. They repaired it with no problem. Perhaps your port went bad and in the process caused the screen to crack. If the cracks are around the port area of course. How it ties into the dock not working now could also be related. Maybe it was the dock that went bad first but the signs showed on the tablet since it is easier to see.
Either way your tablet is useless if it doesn't charge. All you can do really is send it in for RMA and hope they don't claim it is customer induced damage. Try doing a Google search for the model you have and screen cracks. Might find something there following other people with cracked screens.
Good Luck
i'm having an issue with my phone which is that the charging cable does not always stay connected and just falls out randomly. i have tried different cables and same issue. i believe my charging port on the phone seems to have deteriorated since i got the phone in May 2017. I got in touch with HTC and they have said that my phone is in warranty but as it is a hardware issue i would need to pay for it to be fixed by them
i explained that it is still in the 24 month warranty and they said that their policy changed and they do not cover hardware issues within the warranty anymore!
is there anything i can do to get them to repair the phone without incurring a cost?
Clean the USB port with a dressmakers pin but be careful not to damage the gold pins in the port.
You could try to get HTC to fix it by going up the corporate chain and complain. Squeaky wheel always gets the grease. Or you could find a reputable repair shop and get the jack replaced but that will cost you. Good luck.
old Post but I agree with shivadow.
Had same problem on pixel 2. Powered down and used a needle to clean the debris out. Good as new.