Hey guys,
I want to know if anybody tried to get a warranty repair on his TF700 with cracked glass.
I can't claim i NEVER dropped my Transformer, it has a small scratch on the side from about 8 months ago. About a month ago I noticed my screen cracked on edge after I woke up and tablet was laying in his case right where i put him. A week or so later I noticed that I can't lock it in the dock, the left hinge just wouldn't fit, however the dock still worked. After about two weeks I was on a yacht, the dock was stored in my cabin all the time, but one day I wanted to charge battery from it I noticed it's dead and not charging. After plugging it to charger in marina the light was not lit and when I connected dock to tablet it didnt recognise it. And then 2 days later I took Transformer out of my backpack at the airport and I saw another crack on the screen. Again it wasn't dropped, hit with a club, tossed, just put gently in the backpack.
The weird thing is I got 3 diffrent problems, all happening within a month and none of it was directly preceeded with any kind of misuse. I wonder if people at ASUS support are going to believe that I didn't abuse my Transformer in any way.
Anybody had simmilar problems and what was the result of RMA procedure?
Where are these cracks? I would assume along the bottom where it would fit in the dock but are they where the connection dongle is, on the side, ever notice it getting unusually hot when charging or smell anything? If I follow correctly then neither the tablet nor dock is charging regardless if they are connected or as individual peices.
I've had the dongle portion on my tablet go bad. I heard a pop after plugging it in, a faint smell of burnt something, and it didn't respond anymore to the usb cable. Connectiong it to the computer also resulted with nothing happening. They repaired it with no problem. Perhaps your port went bad and in the process caused the screen to crack. If the cracks are around the port area of course. How it ties into the dock not working now could also be related. Maybe it was the dock that went bad first but the signs showed on the tablet since it is easier to see.
Either way your tablet is useless if it doesn't charge. All you can do really is send it in for RMA and hope they don't claim it is customer induced damage. Try doing a Google search for the model you have and screen cracks. Might find something there following other people with cracked screens.
Good Luck
Related
Anyone else having a problem with the dock not charging? I have to jiggle it to get the charge light on and then it goes off a few hours later.
I have the similar problem now where it won't charge my Nexus One anymore... Do you send it for warranty claim?
Call HTC on 888-216-4736, they will tell you to purchase a replacement unit and give you an RMA on the old one.
Im having this same issue as well. For something that cost this much....
gkaugustine said:
Im having this same issue as well. For something that cost this much....
Click to expand...
Click to collapse
I had this issue, only once. I first noticed it shortly after my phone took a (not even that far of one) fall to a hard floor. Immediately after that I had all I could do to get it to charge on the dock. Couple hours later I was looking at the back of my phone and noticed the lower dark piece (that says HTC, directly below the lighter colored band where you could have it engraved) had popped out ever so slightly (right where the 2 different colored pieces come together). I put a little pressure on it and it literally snapped back into place (it was BARELY even visible but was clearly the cause of my issue). Soon as I did that my dock was charging my phone flawlessly again (in fact, I was TRYING to get it in the dock and not charge and failed over and over.). YMMV.
I know this was originally an older post, but if this helps you or anyone else then all the better!
Along the same lines gIMpSTa ... I did not get my N1 factory engraved. Instead I printed my own label and stuck it on the engraving panel. This label (.25" x 2") was as thin as a piece of paper. It was enough tilt the N1 forward ever so slightly, messing up proper seating in the cradle and prevent charging. So a trap for young players.
I've got a transformer, and the screen doesn't appear to be working. My boyfriend bought it the first day it came out, dropped it, was able to play with it a bit. The battery died and he set it to charge, and after that the screen wouldn't work. The screen itself is fine, it just isn't displaying anything (He can't take it back for a warranty repair, because he threw out the receipt, that's why he threw it to me to look at).
When you plug it into a computer, the computer recognizes it and you can browse the files on it. When you use the hdmi cable to plug it into the tv you can see the screen of the tablet on the tv and you can use it, so it's not anything wrong with inside workings of the tablet itself. I took it apart and everything looked alright on the inside to me, nothing rattling around, and all the connections appeared to be connected tightly. I was able to see the slide to unlock symbol on the screen by shining a flash light directly on it while the unit was on, but it was really faint and hard to see.
Does anyone know what the problem could be? In a normal laptop I would say it's the inverter, but I'm not really sure if tablets use technology like that. I'm a bit at a loss here for what the problem could be and how to fix it.
Pretty close i would say its the digitizer though you will need to rma it to get it fixed
Screens break in many different ways, just because there is no crack or leaking LCD look to it doesn't mean its fine
I would place my bets on the screen being damaged, although the board could have cracked or a solder joint could have come lose or a tiny tear in the ribbon cable
Screen is the most fragile though
I had the same problem, and after opening the TF everything looked fine too. It was not. What I did was to unplug all the cables and plug them all again. Problem solved.
Probably the screen cable got a little loose after the drop.
Good luck.
I can charge it.
The dock battery drains first as usual.
But I cannot type on it and it's not recognized by the pad.
I've tried a hard reboot and reconnecting like 10 times.
Ideas?
Did this problem start suddenly or gradually over time? The reason I ask is that I just had to RMA my dock a couple of months ago because the ribbon cable started deteriorating. I noticed that I had to open the hinge farther and farther until finally all the dock would do was charge the tablet. I did notice that at the end, if I had the tablet/dock open just barely the keyboard would work so I knew it had to do with how the pieces communicated with each other. The whole process of RMA took about three weeks and now everything works great again. Hope you get it sorted. It is a bummer having a $150.00 paper wieght.
well it had happened before but the simple solution was to just re-dock. worked a few times.
however now it's just dead. guess i'll just have to RMA.
O happy day- got a keyboard dock. Happiness was short lived; after allowing the dock to charge overnight, I was unable to get either of my tf300's to work with it. The tablets will recognize it as a charging device (you can see the 2 battery icons on the status bar) but that's it- no track pad or keyboard functions. I haven't tried to see if usb is active, though. I've attempted the troubleshooting steps I've seen online, like cold booting a tablet while connected to the dock, all to no avail...
Anyhow, obviously there's no warranty in play here, so I was curious if anyone had any know-how on servicing the dock? I read on Tom's Hardware that the dock needs to be glued somehow after disassembly, so i'd like to consider that "last resort", but if that is what it's going to take, that's okay. Anybody have any suggestions?
monogwai said:
O happy day- got a keyboard dock. Happiness was short lived; after allowing the dock to charge overnight, I was unable to get either of my tf300's to work with it. The tablets will recognize it as a charging device (you can see the 2 battery icons on the status bar) but that's it- no track pad or keyboard functions. I haven't tried to see if usb is active, though. I've attempted the troubleshooting steps I've seen online, like cold booting a tablet while connected to the dock, all to no avail...
Anyhow, obviously there's no warranty in play here, so I was curious if anyone had any know-how on servicing the dock? I read on Tom's Hardware that the dock needs to be glued somehow after disassembly, so i'd like to consider that "last resort", but if that is what it's going to take, that's okay. Anybody have any suggestions?
Click to expand...
Click to collapse
Well, here's a status update... I've gone ahead and opened the dock, and nothing really looked out of place, so I went ahead and reattached the various cables and screwed the sucker back together. I now have the keyboard working. The trackpad, however, still is not working. I took it apart a second time and verified that the cables for the trackpad were plugged all the way in (where the black line on the ribbon cables are flush with the connectors on the boards), and still no go. Anybody have any experience with a non-functional trackpad?
monogwai said:
Well, here's a status update... I've gone ahead and opened the dock, and nothing really looked out of place, so I went ahead and reattached the various cables and screwed the sucker back together. I now have the keyboard working. The trackpad, however, still is not working. I took it apart a second time and verified that the cables for the trackpad were plugged all the way in (where the black line on the ribbon cables are flush with the connectors on the boards), and still no go. Anybody have any experience with a non-functional trackpad?
Click to expand...
Click to collapse
Oh, wow! It didn't even take me an hour to break it again. Went and re-read threads on various forums, and people were having some luck with cold booting while docked. So I did, and yet again the keyboard ceased functioning. Despite having not even moved while reading/rebooting, I opened the dock once more. Of course, nothing appears to have changed, so I don't even know what to do at this point. The vendor has refunded my money, so at least I'm not out anything; it'd be really nice if I could somehow restore function, though.
I can get a replacement keypad/trackpad off eBay, but I'm concerned that my problem may be where the cables attach to the main board. Of course it could also be the ribbon cables themselves. Anyone know somewhere to get new cables at a reasonable price?
I've got the keyboard working again. Seems like once I plug it in to charge, the keyboard stops working and i have to go play with the cables to remedy that. that's only when charging with the tablet attached. haven't tried seeing what happens if i undock, then charge, then redock.
kinda surprised nobody's had any input... <shrugs>. and in regards to something i had said before, it seems i was a bit mistaken: i can order a replacement keypad, but not the trackpad. i'm wondering if i might need a new main board for this instead, though. would like to hear something out of someone who's replaced a board in the dock before i pull the trigger on one. anyone? anyone? Bueller?
new update:
had to set the dock to charge, and naturally, the keyboard didn't work. so i went and took it apart again. this time, though, I plugged the tablet in to the base prior to screwing everything back. I detached the cables from the mainboard, reseated, and checked-- no change. so I detached the mainboard cables again, and proceeded to reseat the cabling where the touchpad is. snapped the tablet back into place; lo and behold, I got a little circle on screen... hey! the trackpad's working!!! Excitedly, I screwed the screws under the trackpad button, and replaced the button, and proceeded to close the tablet so I could flip the dock over and replace the other screws/feet. Opened everything back up and unlocked the tablet and.............. <price is right tuba noise here> no trackpad. total freaking bummer.
I'm guessing now that maybe there's some kind of short somewhere. When I get to my destination this evening (or perhaps tomorrow, to be honest), I will further explore this new development. It's interesting at the very least. I do know the pad isn't totally dead in the water.
it's odd... charging causes the keyboard to stop functioning, and screws apparently cause the pad to stop functioning. very odd.
i've sat down and dismantled the entire thing. i decided to unplug the battery from the system board for a while thinking there might be some kind of situation where that could be helpful. let it sit probably 2 hours while i worked on something else. now i've reassembled, snapped it back together (but no screws yet), and the trackpad is working. has been working for the last hour, give or take. dock is down to 38% charge, so i'm trepidatious (is that even a word? lol) about which step to take next -- seeing what happens when i screw this thing back together, or try and see what happens when i attempt to charge it. i'll have to make some sort of decision, so once that happens, i'll post yet another update. hopefully a solve.
Problems with a dock? unplug that battery for a while!
I've rounded the last corner i think. i've got the charger plugged in to the dock as i sit here and type; trackpad still works too. all that's left is trying to screw it back together, so i'm gonna call this tenatively solved. because if i just can't have screws for some strange reason, i suppose i'm fine with that.
Still working... How does one go about marking something 'solved'? Ask a mod...?
I got the Essential phone from Sprint basically the first day it was available from them, in September of last year, and I have liked the phone very much. However, within a month and a half of purchasing it, I dropped it on the sidewalk in NYC and got a very bad series of cracks in it. I am paying for insurance from Sprint, but even with the insurance, I was told it would cost me $200 to fix, basically because they could not replace the screen, they were going to give me a new phone. At the time, I was a little tight with cash and did not want to spend that, so I decided to live with the issue, which at that time was mostly just visible cracking on the screen. However, in the month's since then, the screen got worse, it started reacting erractically to my touch, and black smears started appearing on the screen. Finally, last Saturday, the phone went blooey, to use a technical term, the screen abruptly became almost totally unresponsive; I could not reliably open apps by clicking on the icon on the screen, and the phone often acted as if I was pressing other apps when I was not even touching the screen at all--it even turned on the flashlight by itself several times.
So at this point, I had no choice but to bite the bullet and finally pay to get the phone replaced. Of course, at this point the cost had gone up by about $50, but what do you expect. I no longer trust Essential's word that I don't need a case or screen protector, so I have gotten an Incipio case and a Skinomi screen protector. I have had the phone for 2 days and the case/screen for 1, and so far, so good, but obviously it is a little early in the game.
However, I have one issue, when I was in touch with Assurion, the Sprint insurance company, about getting the replacement, I was happy when they told me I would be shipped a charger with the replacement phone. I still have the one the original phone came with, and it works fine, but it's always nice to have a backup. However, the charger they sent is not the same kind as came with the phone. That was a USB-C to USB-C charger, whereas the one that came with the replacement phone is a standard USB to USB-C charger, the company name is Griffin on the charger, and it does not work very well at all. I have left the new phone connected to it for hours, and it pretty much stays status quo; the power doesn't go down, but it doesn't go up either. The original charger works fine with the phone, so the problem is not the phone itself.
Has anyone else there had this issue? Were you able to resolve it?
maltydog said:
I got the Essential phone from Sprint basically the first day it was available from them, in September of last year, and I have liked the phone very much. However, within a month and a half of purchasing it, I dropped it on the sidewalk in NYC and got a very bad series of cracks in it. I am paying for insurance from Sprint, but even with the insurance, I was told it would cost me $200 to fix, basically because they could not replace the screen, they were going to give me a new phone. At the time, I was a little tight with cash and did not want to spend that, so I decided to live with the issue, which at that time was mostly just visible cracking on the screen. However, in the month's since then, the screen got worse, it started reacting erractically to my touch, and black smears started appearing on the screen. Finally, last Saturday, the phone went blooey, to use a technical term, the screen abruptly became almost totally unresponsive; I could not reliably open apps by clicking on the icon on the screen, and the phone often acted as if I was pressing other apps when I was not even touching the screen at all--it even turned on the flashlight by itself several times.
So at this point, I had no choice but to bite the bullet and finally pay to get the phone replaced. Of course, at this point the cost had gone up by about $50, but what do you expect. I no longer trust Essential's word that I don't need a case or screen protector, so I have gotten an Incipio case and a Skinomi screen protector. I have had the phone for 2 days and the case/screen for 1, and so far, so good, but obviously it is a little early in the game.
However, I have one issue, when I was in touch with Assurion, the Sprint insurance company, about getting the replacement, I was happy when they told me I would be shipped a charger with the replacement phone. I still have the one the original phone came with, and it works fine, but it's always nice to have a backup. However, the charger they sent is not the same kind as came with the phone. That was a USB-C to USB-C charger, whereas the one that came with the replacement phone is a standard USB to USB-C charger, the company name is Griffin on the charger, and it does not work very well at all. I have left the new phone connected to it for hours, and it pretty much stays status quo; the power doesn't go down, but it doesn't go up either. The original charger works fine with the phone, so the problem is not the phone itself.
Has anyone else there had this issue? Were you able to resolve it?
Click to expand...
Click to collapse
What are the current outputs for the charger? It is most likely a QuickCharge block and the PH-1 does not support quick charge. It won't negotiate properly and because of that sometimes you'll plug it in and it'll charge pretty fast, other times it might actually start slowly dying. You need a USB PD (power delivery) charger. Also saying you no longer trust Essentials word because YOU dropped the phone isn't fair. Plenty of others have dropped it without issue. It really does suck that you happened to damage your device, but bashing the company because they didn't make an indestructible device is a bit harsh. Not trying to be a ****, just saying.