Hi there.
Sorry for asking that if the subject has already been discussed before but I searched for a solution and didn't find anything for this particular one :-(
My problem is that the touch screen of the Transformer is being timed out sometimes...
There is no black screen and the tablet and display seem to work but not the touch screen... To avoid this problem, I must push the on / off button one time and then another time rapidly, then unlock the screen, and then it works with no problem for some times.
Some times, I let it sleep, I unlock it, and it doesn't work good for 10 seconds, until I can't touch anything more, so again, I must push the on / off button.
And some times, I am just playing with it and then it doesn't respond well and little to little, go to time out...
It is a really annoying bug.
I had this problem with 3.0 stock, 3.0 prime, 3.0 prime and clemsyn kernel, 3.1 prime and clemsyn kernel, 3.2 prime and clemsyn kernel...
I am really going to think it is a hardware problem ((((
My question : does someone here has the same problem / found a solution / know what is the problem / want to discuss about that ?
Thank you in advance.
I am having the same issue -- this is the most frustrating issue that I have with the TF and I have not been able to find a fix --
I have had this problem from 3.0 -to- 3.2 with all roms/kernels in between. It does seem like it is an issue with the capacitor-- any humidity or moisture causes it to go out of whack until I put it so sleep, then wake it back up.
I have one of the original batch of Transformers-
Yeah, I have one from the first batches that came in France too (arg, the problem appeared in writing this message pfff)
Sent from my Transformer TF101
Only you and me with this really annoying problem??
Sent from my Transformer TF101
I have the same problem, with stock rom.
Rebooting eventually fixes it, but sometimes several reboots are necessary.
After searching endlessly for a solution without any results, I thought about the touchscreen issues that I was having.
It occurred to me that the screen got particularly dirty very easily, was difficult to clean, seemed to register ghost touches, and (as odd as it may sound) the glass didn't feel very smooth. This is all in comparison to my iPad.
So... Even though I have heard mixed things about this, I took a chance and used some Rain-X on the touchscreen - works PHENOMENALLY!
After treating the screen and using the TF frequently for a week I have had absolutely no problems whatsoever. My TF screen is now just a smooth and responsive as my iPad and a hell of alot easier to clean.
Sent from my Transformer TF101 using Tapatalk
A few times now, I've noticed that when I pick up my "closed" transformer (docked and folded closed), that the screen is illuminated! I'm afraid this will cause my battery to drain unknowingly while in transit....
Anyone know what could cause the screen to come on when the TF is docked and folded closed??
Thanks!
Sent from my Transformer TF101 using Tapatalk
Maybe you left an app running that has perimission to turn on the screen?
THanks for the reply... I'll have to look into that. I had assumed that when the transformer is docked and in the closed-up position, that the screen would not be allowed to be turned on regardless (can't think of a reason you'd actually want that).
Sent from my Tran-sformer TF101 using Tapatalk
Isn't that the "wake on keypress" issue that everyone talks about? Powersave mode?
It's supposed to go to sleep and not wake until the TF is opened or the power button is pushed but due to a hardware issue, you can wake the TF by pushing any key.
I m using stock rom n i realize there is random shut down going on recently... and I don't know what is the problem with my transformer.. Can anyone answer me? Thanks!!
I've had a few cases of it (I run Prime). All of which had oddities though, like sleeping with it or it being on a desk with it's buttons near something. So I can't rull out just getting poked wrong I guess. Only real cause for alarm I've ever had was when it wouldn't start, until I booted into APX mode :/
Sent from my Transformer TF101 using Tapatalk
but i usually put it in my bag with a cover on it... i wonder there is any possibilities to accidentally push the power buttons n together with the confirmation message that appears on the screen..
Haven't tried it, on my phone I think that's possible, but the only systems that I shutdown frequently are Windows PC's lol.
Sent from my Transformer TF101 using Tapatalk
This happens to me frequently and usually when I leave it inactive for varying amounts of time. From what I've read it's referred to as the 'Sleep of Death' and there have been no confirmed fixes (or causes, for that matter) for it to date.
About the only suggestion I've seen is to RMA it for a new one...
Hi,
I just got my Infinity for a few days but there is an annoying problem.
Sometimes it shut it self down automatically and doesn't wake up by pressing neither holding the power button. The reset hole was my only way to get it start up again.
My pad is running on the latest update from ASUS, which is 10.4.4.18 and everything is stock. I haven't unlocked the boot loader, rooted or anything.
I contacted ASUS and they just told me to do a factory reset or suggest that my pad has a hardware problem.
Please help me out!
Thank you!
Have you tried a factory reset? It's probably good advice right now..
I did but it still shut down automatically
I'm thinking about rooting and try the custom roms if it help
Did you have the shutdown bug when you first got your tablet?
From a tablet running CleanROM 2.3
My advice would be to do a factory reset and see if you have the problem before loading *any* apps. This will rule out an app issue causing your problems.
If it still happens without any third-party apps loaded, then I would exchange it (or RMA it if you can't exchange it).
Remember, once you unlock the bootloader (which is required to load custom ROMs), you warranty will be void. So make sure it's not a hardware problem before trying custom ROM's...
Yes, it's a real PIA to do this (factory reset, test before loading any apps, etc), but it's really the only way to determine if it's a hardware problem or not...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I agree with what jtrosky said. Factory reset and don't install any apps (besides from the ones already pre-loaded). If it still is shutting down then it's probably a hardware issue and I would get it exchanged.
TF700T shuts down when docked
I've had my TF700T for about 2 months now.
I first experienced this shutting down problem about 3 weeks into using it (was under 9.4.5.26 at the time I think).
It appears this occurs only when the tablet is docked and I close the lid (as someone else stated in another short thread).
I've since had all the OTA updates up to 10.4.4.20 and the problem persists.
* A factory reset does not help: I did a few today and did not install anything
* I tried different combinations of settings (mobiledock battery saving mode on or off, disconnect network during sleep on or off...)
* I tried with dock battery empty or charged
I just have to close the lid, wait for 2mn and it's down.
I usually restart the tablet by holding down the power button for like 15s, then again to start so it looks like I first have to force shutdown, then start.
No problem if I don't close the lid and just let it go to sleep.
I'm wondering whether only the tablet, only the dock or both are involved in this.
Current build is 10.4.4.20 (WW)
Pad EC version is PAD-EC20T-0216
MobileDock version is DOCK-EC20N-0207
I suppose I'll try to RMA it
quietseb said:
I've had my TF700T for about 2 months now.
I first experienced this shutting down problem about 3 weeks into using it (was under 9.4.5.26 at the time I think).
It appears this occurs only when the tablet is docked and I close the lid (as someone else stated in another short thread).
I've since had all the OTA updates up to 10.4.4.20 and the problem persists.
* A factory reset does not help: I did a few today and did not install anything
* I tried different combinations of settings (mobiledock battery saving mode on or off, disconnect network during sleep on or off...)
* I tried with dock battery empty or charged
I just have to close the lid, wait for 2mn and it's down.
I usually restart the tablet by holding down the power button for like 15s, then again to start so it looks like I first have to force shutdown, then start.
No problem if I don't close the lid and just let it go to sleep.
I'm wondering whether only the tablet, only the dock or both are involved in this.
Current build is 10.4.4.20 (WW)
Pad EC version is PAD-EC20T-0216
MobileDock version is DOCK-EC20N-0207
I suppose I'll try to RMA it
Click to expand...
Click to collapse
Before you return it, try to download the full version of .20 , do a factory reset then reflash the full firmware. It fixed my shutdown issue.
thats just normal with our beloved Infinity. It has all kind of shut downs, lags and other stuff. It makes this more personal product.
My also sometimes shut downs when I have it docked and closed the lid. Not very often but sometimes. Makes it kinda exciting if you have alarm on the tablet and never can be quite sure if the pad died during your sleep or will you wake up on time 8)
CandyAndy said:
thats just normal with our beloved Infinity. It has all kind of shut downs, lags and other stuff. It makes this more personal product.
My also sometimes shut downs when I have it docked and closed the lid. Not very often but sometimes. Makes it kinda exciting if you have alarm on the tablet and never can be quite sure if the pad died during your sleep or will you wake up on time 8)
Click to expand...
Click to collapse
The things you mention are *certainly* not "normal"! If they are constantly happening, I'd guess that you have a faulty device. I have *never* had a single random reboot, sleep of death or any type of "automatic" shutdown or reboot and I've owned the device since it was released...
Just wanted to make others well aware that none of this is "normal"!!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
well, for the past few days I could reproduce the shutdown / sleep of death 100% of the time... today the tablet stays awake. I have not changed anything since...
Not too confident for the future though...
Since last post the sleep of death has come back. I have tried reflashing the full 10.4.4.20 firmware to no avail.
A friend of mine with a Prime says she has the same thing, but only when the dock is completely discharged.
I have a feeling it appears on mine as soon as the dock has charged the tablet at least once since last full charge. My testing was not consistent enough to confirm that though.
Anyway, I applied today for a repair with my local reseller (Darty) who categorized that as "firmware fault"...
Now it's wait and see
Shutdown/Freeze problem without dock
I have been having the same problem and I'm not using the keyboard dock... I think the tablet just freezes thought since I have to hold the power button for more then 15 seconds to power it back on.... I'm also on the latest 10.4.4.20 firmware.
I think I'm just going to exchange it for another one since it doesn't seem to affect every TF700 device out there....
Got mine back 2 days ago... and sent again back today to my reseller's warranty service.
The ineffective solution was a firmware flash, which I had tried times over anyway.
This time I had the opportunity to demo the trouble at the counter.
Waiting for next try.
forward to asus
Just for the record, my reseller's support service was apparently not able to find the root cause and reported they've sent the device to Asus today.
Waiting for more news!
so I got my Infinity back two days ago.
The tablet has been in my reseller's hands, then sent to Asus in Czech Republic.
I have no idea what has been done... and the fault is still there, though the sleep of death does not appear all the time... only a lot.
Only things I did since I got it back were: connect to a wireless network, OTA-update to latest build, connect my Google account and update pre-installed apps.
My reseller says "no fault found", which is obviously their latest observation (after they got it back from Asus), not the full story (they wouldn't have RMAed it otherwise).
The RMA number on the box gives no result on Asus' website.
I guess I'll have to send it back again... or check other exchange options.
end of that story
After 4 trips to my reseller, 2 trips to the Czech Asus service center and a total 81 days in repair shop, somebody finally acknowledged something was faulty and "some parts were replaced".
Finally got rid of that "dies on dock" problem.
Wow!
This has been quite a trek for you.
You have really stayed in there with your problem.
Thank you for the updates!
:good:
well, the riddance of my original problem was the good part. Other problems arose:
Now I occasionally see the infamous black line I had never seen before.
and I can't unlock, which might be related to having had RMA as stated several times in this and other transformers forums.
anyway, that's another story.
thanks for the support.
My mobile dock is malfunctioning to the point where I can't even use it to type since it appears as if the majority of the keys are mapped to other buttons and some just plain refuse to work. [Example:- '2' Key inputs both '2Q' simultaneously and also turns on the bluetooth, Backspace key turns the pad off and 'Y' key takes a screen shot. :S]
I've no idea how this has come to pass and I'm somewhat confident no liquids or damage has happened to the mobile dock....or atleast not on my behalf. The only thing i've done out of the ordinary is keep my infinity tablet plugged it into it pretty much since I bought both tablet and dock late this summer.
I've done a cold reset using the power and volume buttons and as far as I know I've all updates...I'm at a loss as to what to do next, especially since I can't seem to initiate or find proper information on how to initiate a download of Mobiledock firmware if that is indeed the case.
I don't live in America so taking it back to 'best buy' isn't an option right now short of ordering a whole new mobile dock, despite this one still being able to accept and utilize USB devices for game controllers and external hard drives.
Don't know what to do...Hope one of you guys can help me.
Cheers.
Send it back to Asus. It should still be covered under warranty.
Sent from my HTCEVOV4G using Tapatalk 2
In the end I just bought another dock, which I'm currently using and typing on now. I'll do as you said and just send it back. I'm sure that was one of the faulty ones with the chipset malfunction that caused it to drain battery life as well.
Cheers for the response, mate.