My mobile dock is malfunctioning to the point where I can't even use it to type since it appears as if the majority of the keys are mapped to other buttons and some just plain refuse to work. [Example:- '2' Key inputs both '2Q' simultaneously and also turns on the bluetooth, Backspace key turns the pad off and 'Y' key takes a screen shot. :S]
I've no idea how this has come to pass and I'm somewhat confident no liquids or damage has happened to the mobile dock....or atleast not on my behalf. The only thing i've done out of the ordinary is keep my infinity tablet plugged it into it pretty much since I bought both tablet and dock late this summer.
I've done a cold reset using the power and volume buttons and as far as I know I've all updates...I'm at a loss as to what to do next, especially since I can't seem to initiate or find proper information on how to initiate a download of Mobiledock firmware if that is indeed the case.
I don't live in America so taking it back to 'best buy' isn't an option right now short of ordering a whole new mobile dock, despite this one still being able to accept and utilize USB devices for game controllers and external hard drives.
Don't know what to do...Hope one of you guys can help me.
Cheers.
Send it back to Asus. It should still be covered under warranty.
Sent from my HTCEVOV4G using Tapatalk 2
In the end I just bought another dock, which I'm currently using and typing on now. I'll do as you said and just send it back. I'm sure that was one of the faulty ones with the chipset malfunction that caused it to drain battery life as well.
Cheers for the response, mate.
Related
I just got the 32G version transformer. There is a very annoying problem with the touch screen: sometimes it is not registering my touch at all, sometimes it seems that you have to push hard.
I am not sure if this is the touch screen problem or the system is busy with something else?
Anybody else having the problem? Any ideas to solve it?
The firmware is the latest version.
I too have noticed this issue from time to time. Not sure what it is though.
Sent from my Transformer TF101 using XDA Premium App
The touchscreen does seem a bit insensitive on my 16GB TF. Not necessarily unusable, but sometimes I have to touch a button a couple times to get it to respond. Most often the menu button that appears in the top right corner of some apps.
I am pretty sure this is a software related problem. Sometimes, the touch screen feels quite responsive.
What is the official way to report problems to ASUS?
cooldragon777 said:
I am pretty sure this is a software related problem. Sometimes, the touch screen feels quite responsive.
What is the official way to report problems to ASUS?
Click to expand...
Click to collapse
Indeed. The touch digitizer and even it's driver works flawlessly - start Fruit Ninja HD and you can enjoy most responsive multi-fingers (4 or maybe more) touch ever.
But everything except games is considerably less responsive to touch.
The touchscreen on mine just completely died. Completely not responsive. I wish I could blame it on a faulty app or something simple but I put it to sleep and when I woke it 20 minutes later, I can't do anything with it. It responds to all the physical buttons just fine and the screen rotates and everything but it just doesn't respond to any touch.
mrgilmorean said:
The touchscreen on mine just completely died. Completely not responsive. I wish I could blame it on a faulty app or something simple but I put it to sleep and when I woke it 20 minutes later, I can't do anything with it. It responds to all the physical buttons just fine and the screen rotates and everything but it just doesn't respond to any touch.
Click to expand...
Click to collapse
Did you try cold reboot? I experienced same issue one time.
Sent from my Transformer TF101 using XDA Premium App
Vadimus_ca said:
Indeed. The touch digitizer and even it's driver works flawlessly - start Fruit Ninja HD and you can enjoy most responsive multi-fingers (4 or maybe more) touch ever.
But everything except games is considerably less responsive to touch.
Click to expand...
Click to collapse
I just installed Fruit Ninja HD. Although I am a newbie in cutting fruits, I am pretty sure the touch screen just doesn't register sometimes, even in Fruit Ninja.
My firmware build number is: HRI66.US_epad-8.2.3.9-20110423
Coming from Xoom, although the TF's IPS is much better than Xoom, but the touch experience of the TF is much much worse.
Sometimes you have to press hard and longer to register, I am wondering if there is a way to change the touch screen's sensitivity?
Whatever reason it is, it should be very easy for ASUS to reproduce the problem and fix it!
Try the app Multitouch Test in the market. It seems to be a lot more sensitive than some of the other apps are (or even the OS) regarding touch sensitivity. (Or at least it seems to be)
https://market.android.com/details?id=de.greenrobot.multitouchtest&feature=search_result
dustindw said:
Try the app Multitouch Test in the market. It seems to be a lot more sensitive than some of the other apps are (or even the OS) regarding touch sensitivity. (Or at least it seems to be)
https://market.android.com/details?id=de.greenrobot.multitouchtest&feature=search_result
Click to expand...
Click to collapse
Thanks. Downloaded and tried.
When it's normal, it can track 10-finger touch easily. However, the main problem seems to be the response time for repetitive touches. The system seems to be not able to keep up with normal typing speed touches. It will register several touches, then non-responsive for a while. If you wait a while, like several seconds, it will respond again.
Is there a good APP to check CPU settings and utilization ratio?
Vadimus_ca said:
Did you try cold reboot? I experienced same issue one time.
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
What do you mean by cold reboot? I have reset it a few times by holding down the power button.
Interestingly, this thing is mentioned in Engadget UK's review (http://hartantolestari.info/search/asus-eee-pad-transformer-screen-is-not-working)
A lack of responsiveness is also evident throughout the Android UI. Aside from a delay in activating the function you’ve selected, there are also troubling instances where input isn’t registered at all. That leaves the user with no less than three potential scenarios when she doesn’t see an immediate response — she could be looking at lag, an unregistered tap because of software, or an unregistered tap because the physical input was too light. Such uncertainty doesn’t build a great user experience and the Transformer, unfortunately, doesn’t offer a great user experience. Much of that is, regrettably, down to Honeycomb itself. It’s not a finished product yet. It’s actually a fair distance away from a finished product. Some apps are done to absolute perfection while a lot of the “glue” bits, the stuff that goes between the apps and basically makes up the OS, is either confused, not responsive enough, or broken in some other way. Let’s take these things in turn, starting with the good parts.
Click to expand...
Click to collapse
I would reccomend against pressing hard. That is a good way to damage the lcd panel and the digitizer hardware. Capacitive screens dont register pressure just electircal conductivity from skin touching the screen. I would say any lag you are seeing is most likely software based as others have said.
Sent from my Transformer TF101 using XDA Premium App
Hmm, I have tried rebooting the device many, many times and still no change. I wiped user data hoping it would help (nope). I just don't understand why the touchscreen would stop being responsive to any input. It wasn't jostled around or treated badly in any way. I just had it in my backpack, which I was carrying by hand and the Transformer was in a padded compartment.
Overall, I am rather disappointed and disillusioned with Asus. The Transformer's terrific when it works but I've had to deal with the deep sleep issue at least once a day and then to have the touchscreen go dead entirely is terrible. The first I can see being a software issue that can be fixed but the second is probably shoddy hardware.
mrgilmorean said:
What do you mean by cold reboot? I have reset it a few times by holding down the power button.
Click to expand...
Click to collapse
Cold reboot is holding power button until TF shuts down, ignoring shutdown dialog.
Sent from my Transformer TF101 using XDA Premium App
cooldragon777 said:
Interestingly, this thing is mentioned in Engadget UK's review (http://hartantolestari.info/search/asus-eee-pad-transformer-screen-is-not-working)
Click to expand...
Click to collapse
almost seems as if they didnt test the xoom. it feels faster than the tf bc its screen is more responsive.
i wonder if the screen could be calibrated manually with the config.ini lie the nook color.
Here is some update: after the TF slept for a night, I pushed the power button. The touch screen is just not responding at all on the lock screen. I let alone the TF for half an hour or so, pushed the power button again, now the touch screen worked fine. Unlocked and into the home screen, no problem with touch for about 30 seconds, then it becomes intermittent again.
I will call ASUS support tomorrow. Hopefully there will be some firmware update very soon to address this, otherwise, I will have to return it.
The weird thing is that if this is a software/firmware issue, lots of people should have reported it.
OK, I have created a case at vip.asus.com/eservice/techserv.aspx
Looking at some Youtube clips reviewing TF, their touch screen seems to be fine. So this might be a bad unit. I will return it next week (bought from local Fry's) and hopefully they have replacement units!
I have created a vote regarding the TF's touch experience.
cooldragon777 said:
OK, I have created a case at vip.asus.com/eservice/techserv.aspx
Looking at some Youtube clips reviewing TF, their touch screen seems to be fine. So this might be a bad unit. I will return it next week (bought from local Fry's) and hopefully they have replacement units!
Click to expand...
Click to collapse
Good luck! I got mine from Amazon and they are completely out of stock. The only option is to get a refund since they don't have an expected in-stock date so the CSR can't put a replacement order in for me. Every online retailer I've looked at is also OOS. Hopefully more come in soon.
I also spoke to Asus and they are willing to repair mine but not to give me a loaner or just outright replace it. That is really too bad. I was hoping they would be more like HTC, which has great customer service in my experience and gives out replacements at the drop of a hat. If the Flyer wasn't such a POS, they would have had my business.
My power button broke only from normal wear and tear. I haven't bumped it into anything.
Pressing the power button I guess made the spring break? there's no more resistance and no more click. My screen still turns on and off but if I even brush up against the power button it turns my screen off now.
Has anyone else run into this from normal use? I know about the thread where the guy bumped it into something and it'll no longer power on but mine still works ok but it's a bit annoying
I have the same power button issue and have received an RMA number from Asus to return the TF for repair. The only problem is that it takes 10 -14 business days plus shipping -- if they have the parts. That should be a month without the TF. Asus makes no accommodations for cross-shipping (with or without a credit card) nor do they provide for expedited shipping options. As for Asus customer service, it took three phone calls to get the necessary information. Let's just say compared to other companies they will not be getting a JD Powers award for customer service.
I'm starting to notice a little weakness in the volume down button (not up or power though)... I think I'll wait until they get things straightened out to get it repaired or RMA'd.. I'm not about to go a month without it!
My power button did not work out of the box, to turn it on I have to eject my memory card or plug in the charger. So should I send mine in also?
I only have the tablet so should I wait for the keyboard and power it on that way? By the way this is my only problem.
Sent from my Transformer TF101 using XDA Premium App
Tone503773 said:
My power button did not work out of the box, to turn it on I have to eject my memory card or plug in the charger. So should I send mine in also?
I only have the tablet so should I wait for the keyboard and power it on that way? By the way this is my only problem.
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
RMA it. The power button on the tablet operates the whole kit when docked.
Hi All,
Just noting this here in case anyone gets this in the future, as I know how much Googling helps me with situations like this...
My Sensation woke me up as normal this morning with the alarm, but I went to turn it off and couldn't. The touchscreen was unresponsive.
Neither the buttons nor the screen itself seem to respond to any gesture.
I've had it on charge overnight using the charger from my HD2, and have done a bit of Googling to find the Desire and a few other models with similar issues, but only with cheapy chargers.
I've also found that it could be that it has been "over charged" and the device needs to settle the battery levels before it works. I've had it on all morning, but i can't really keep pressing the power button every few seconds to wake it up!
I have managed to get into the bootloader menu (it uses the power and volume keys fine) and have performed a factory reset - no joy.
I've also used the bootloader menu to perform a "recovery" - this ended in looking like its a hardware issue as all i had was an exclamation ( ! ) with a big red triangle over a picture of the phone. Guessing this isn't a good thing.
I've let Vodafone know, and they are sending out a new replacement tomorrow, but we shall see what happens.
I miss the damned thing already!
rp-x1 said:
Hi All,
Just noting this here in case anyone gets this in the future, as I know how much Googling helps me with situations like this...
My Sensation woke me up as normal this morning with the alarm, but I went to turn it off and couldn't. The touchscreen was unresponsive.
Neither the buttons nor the screen itself seem to respond to any gesture.
I've had it on charge overnight using the charger from my HD2, and have done a bit of Googling to find the Desire and a few other models with similar issues, but only with cheapy chargers.
I've also found that it could be that it has been "over charged" and the device needs to settle the battery levels before it works. I've had it on all morning, but i can't really keep pressing the power button every few seconds to wake it up!
I have managed to get into the bootloader menu (it uses the power and volume keys fine) and have performed a factory reset - no joy.
I've also used the bootloader menu to perform a "recovery" - this ended in looking like its a hardware issue as all i had was an exclamation ( ! ) with a big red triangle over a picture of the phone. Guessing this isn't a good thing.
I've let Vodafone know, and they are sending out a new replacement tomorrow, but we shall see what happens.
I miss the damned thing already!
Click to expand...
Click to collapse
Good to hear your got it replaced.
I just can't understand how the touchscreen is related to the power adapter. The only thing I've experienced is when I tried to charge my friend's iPhone (using the apple charger) on my car inverter, the touchscreen got really crazy, was detecting taps on its own etc..
giorgisp said:
Good to hear your got it replaced.
I just can't understand how the touchscreen is related to the power adapter. The only thing I've experienced is when I tried to charge my friend's iPhone (using the apple charger) on my car inverter, the touchscreen got really crazy, was detecting taps on its own etc..
Click to expand...
Click to collapse
By the looks of things its to do with magnetic or electrical fields produced by the adapters, using unshielded (i.e. cheap) adapters can negatively disturb the capacitive system. At least that is how I understand it from what I've read. (I'm not an electrical engineer or anything)
rp-x1 said:
By the looks of things its to do with magnetic or electrical fields produced by the adapters, using unshielded (i.e. cheap) adapters can negatively disturb the capacitive system. At least that is how I understand it from what I've read. (I'm not an electrical engineer or anything)
Click to expand...
Click to collapse
Yeah, that's what I was thinking too... But when that happened and he told me his new iphone had gone crazy and he was accusing me of breaking it with my inverters etc. I was really worried about having to get him a new phone (at least I could convert him and get him an android ) but then he disconnected it and it was ok so my heart was back in place.
Btw, the Desire was charging normally with it.
Hi,
My transformer has the power button which is terribly hard to press.
I was hoping it would have turned softer after some usage, but 1 month after, the power button is has hard to press as the first day.
Is that normal?
I' like to avoid RMA the tablet: it is perfect ( no light bleeds...)
Thanks for your suggestions
I just found this app https://market.android.com/details?id=cz.destil.fixbrokenpb to replace power button with volume for switch on... It will limit power button usage to the strict minimum (unfortunately I cannot totally switch off or reboot with it).
It will allow waiting before rma the device, hoping asus assistance getting more expertise in operating on such devices
wis38 said:
Hi,
My transformer has the power button which is terribly hard to press.
I was hoping it would have turned softer after some usage, but 1 month after, the power button is has hard to press as the first day.
Is that normal?
I' like to avoid RMA the tablet: it is perfect ( no light bleeds...)
Thanks for your suggestions
Click to expand...
Click to collapse
If it feels like it's alot of trouble then it's probably broken. - If you're within a retailers return policy then act on it ASAP.
Otherwise, do a RMA because that's not normal and app should not be required to simply ignore the matter. Cross your fingers you get a newer hardware version during the RMA process
I think you already know the answer but want someone reconfirm what you should do so I'm suggesting that you do an RMA because you shouldn't settle for less.
Thanks.
Unfortunately I'm out the 30 day policy, but I'll try asking Amazon anyway (never knows).
Otherwise I'll go for an rma.
BTW, does anyone knows how much time takes for an rma in France?
wis38 said:
Thanks.
Unfortunately I'm out the 30 day policy, but I'll try asking Amazon anyway (never knows).
Otherwise I'll go for an rma.
BTW, does anyone knows how much time takes for an rma in France?
Click to expand...
Click to collapse
When I modded my tablet I noticed the button can *easily* get mis-aligned. It is a simple plastic cap with trim edge. If you push it at an angle (e.g. sideways) it can slip a little sideways resulting in this problem. It also has a slot in the center (behind button) to align, if yours has been bad since day 1 it might have slipped out of the slot, too.
When I re-assembled my tablet I put the side with buttons together first after carefully realigning and my buttons worked great.
I think this can be a common issue. If I was you, I would try using a pencil eraser to grip the button and slide back into position. It can be easily fixed by someone with skills & tools to disassemble and reassemble the tablet.
Whatever choices you make.... good luck
Bob Smith42 said:
When I modded my tablet I noticed the button can *easily* get mis-aligned. It is a simple plastic cap with trim edge. If you push it at an angle (e.g. sideways) it can slip a little sideways resulting in this problem. It also has a slot in the center (behind button) to align, if yours has been bad since day 1 it might have slipped out of the slot, too.
When I re-assembled my tablet I put the side with buttons together first after carefully realigning and my buttons worked great.
I think this can be a common issue. If I was you, I would try using a pencil eraser to grip the button and slide back into position. It can be easily fixed by someone with skills & tools to disassemble and reassemble the tablet.
Whatever choices you make.... good luck
Click to expand...
Click to collapse
My power button has a strange behavior: whem i push it, i clearly hear the click (not as loud as the volume one, but button here is smaller and finger is all over the button), but nothing happens.
Tablet is covered by warranty, so i'll avoid opening it: let me try the chance with Amazon, then the standard procedure with Asus.
It's just a pity: no light bleeds, no speaker problem, mic working, display perfect, just fixed the flash perfs...
I do hope rma will not break anything.
This is why I love Amazon
I wrote to Amazon this morning and... SURPRISE!
They replied they apologize for my problem, and an order is underway for a new tablet with shipping for tomorrow morning
Then I've the postage paid for returning the defective unit within 30 days...
This is why I buy almost everything from Amazon
Great service!
Yes, I also had the power button stop working. And, to make matters even better, I got into CWM (or CMW or whatever) to tried to put stock OS back on and got STUCK there. No power buttton, no ability in CWM to go to Backup menu to reflash stock, and no ability to reboot from the main menu!
The power button is cheap, cheap, cheap; you may have trouble getting it fixed if you've rooted (because rooting kills the warranty) and can't reflash stock.
Very disappointed with ASUS on this issue.
Hi, I have a tf300t since 2012, and have been literally using it a lot, even though that this problem isn't as common as it is, well, recently it happened to me after using the universal fold case that I bought for the tablet 6 months ago or so.
The main problem is that the power button (the plastic part of it) is now more shallow because of the handles that press and hold the tablet, one of the handles are located WHERE the power button is, which leads to it being more shallow and problematic to use the tablet..
I will provide pics soon but, is there any solutions to this issue?
I had same problem. I sent it to Asus to be fixed. Thinking what happens is the switch unit gradually moved and just needed to be reseated and fastened.
Sent from my GT-I9300 using Tapatalk
Never mind, I fixed the problem myself after discovering that the button foil was not centered, I recentered it manually and fixed the problem this way.